I’ve been going to Meineke Car Care at Holiday Lane in Fairfield for over 10 years. Managers Adam and Austin along with their mechanics/technicians Christian and Jose are the most knowledgeable, resourceful and reliable that I know in the industry. You can take your vehicle at Meineke with the peace of mind that your vehicle will be repaired properly and on time. Kudos guys 👏🎉 and thank you for always taking care of my cars and charging me reasonably. Thank you 🙏 to Jonathan for hiring such knowledgeable and reliable employees. They are also making sure their customers stay safe during this pandemic by wearing masks and social distancing in their shop. Stay safe always. Nora

I found this shop and on Google is said it was Meineke. When I called they said they were no longer a Meineke franchise. That was fine. I asekd them what it would cost to change the plugs in my daughters PT Cruiser. They told me they would need to see the car to do a diagnostic and that there was no charge for the estimate. My daughter went in and they told here it would $849 dollars, when she told them no, they charged her $150.00 for the estimate!!! That is what it should have cost to change the spark plugs. They were dishonest with me and basically ripped off my daughter.

Overall a good experience. Went in for an oil change with a coupon, ended up allowing them to up sell me into some overdue maintenance to prevent oil leaks, replacing engine seals and plug. Bit expensive for the additional work but all mechanics are expensive. Work was done well and fairly timely only taking over night and being ready the next afternoon. Need a bit more time to know for sure how good of a job they did but everything looks well done. They even took the time to pressure wash my engine and underbody at no extra cost, which is good since I already paid plenty.

Really good smart mechanics. Very nice and professional. They are not the kind of shop that will take advantage of women because a lot of us dont know a whole lot about cars. They are upfront and honest and will not do any work or charge for any work unless discussed with you first. Highly recommend

Adam was super friendly and knowledgeable and they were able to get me in the same day I called and back on the road safely! It only took a few hours and the texting and phone call communication was awesome. I wasn’t left guessing or wondering all day!

Ive been here twice for convenience. The front desk person was kind both times but they do try to add extra services when you go in for a plain oil change. It was expensive in my opinion but thats the price we pay when we dont want to jack up our car and do it ourselves. I knocked down two stars for them being 26 minutes late and then spilling oil. I recently got back from driving to LA and got a lot of debris. Maybe because the engine bay was dirty they felt they didnt have to clean up the spilled oil...

By far the best car maintenance service ever!And the price was also affordable!John was the guy who helped me and his customer service was Outstanding!John was very helpful and made my experience with Meineke great!Thank you so much!

This location is no longer a Meineke franchise. I called then to ask what it would cost to have the plugs in my daughters car changed. They said they would have to do a diagnostic to give her an estimate. I asked them if there was any charge for the estimate. They said there was no charge. When my daughter went they charged her $150 for the estimate which she did not accept as the total was more than $800!!!

Great group of guys got me in quickly, ordered the parts, did the repair and got me on my way the same day, I think it was about 3 hours. This is very important since I work on the road and don’t want to spend working days sitting in a hotel room.

Came here with an appointment for an oil change and guys in the front are super chill! Took about 45 mins for the service and what I like most is their recommendations for future services and free tire rotations. They alao matched groupon price and I did not have to buy from groupon. I will definitely be back again at this place in the future!

I needed a heater hose replaced and I was in and out in a timely manner. The agent was nice enough to squeeze me in so that I could get back on the road. He was very professional and no hidden labor fees like most auto repair centers in Fairfield. I will be bringing my car to this location for all service needs.Thank you!Cherri

Bring the truck to this shop for welding of catalytic converters with exhaust and the result is not very professional welding and it’s messy welding. Not recommend to use this shop. Find another shop who have professional welding.

Service was awesome! I walked in about 9:30 am and explained the issues and what sounds my car was making. They checked it out, found the cause of multiple issues. They ordered the parts and completed the maintenance and install by 4:30 pm.They kept me inform throughout the whole process and helped get me the best possible price they could.I highly recommend this Meineke location. They are the best. I have used this location before and will continue to in the future.

I’m always happy with how well they treat me and how fast I’m in and out of there. I was in there yesterday getting a full service done and John the manager was very sweet and kept me updated as much as he could. 10/10 would recommend. Thank you Meineke and thank you to the mechanics! You guys rock! 🤩

Used Groupon for discounted oil change. I used full synthetic oil, paid half price, oil & filter. Plus they topped of my coolant and checked tires etc. Easy, in and out. Staff knowledgeable, thorough, and pleasant. Waiting room clean and comfortable. Great and convenient place for upkeep and repairs on you car.Joan

I bought a car and the windows didn’t work(one was stuck up and the other was down). Brought it in and they were able to get both windows working. Great customer service.

I am a single mother to an infant, I work full time and find peace in getting my car maintenanced with Menikie Fairfield Holiday inn lane! The professional courtesy and attention to detail is superb. Couldn’t ask for better customer service and kindness. These guys are the real deal! They were recommended by my warranty department earlier this year and I see why!( Special thank you to Adam for taking accountability, being patient, honest, fair and professional. Superb communication also! )Thank you menike we will be back!

They were honest, quick, and professional. We knew we needed some work done, but couldnt pin point the issue. They pin pointed the problem in a timely fashion and offer to do the work as soon as possible.

I was initially not informed of the special price coupon. I looked it up myself. Person greeting wasn’t very welcoming. Do not like up selling techniques used when there is nothing wrong with the car since it was recently serviced by the dealer with no said problems. Will return for the prices but not for the service

Thank u for very friendly service. Everyone there was very nice, especially Laura (unsure of her last name) she had mentioned only working there for about 6 days, yet she was very Informative, and I believe she was already training someone else. She in particular made my experience there very good. Ill be back for more work that needs to be done to my vehicle per their recommendation. Thank you for a pleasant experience.

Super cool peepz n most of all affordable pricing ❤️It!😎

Fast. Convenient. Professional. Empathetic....and more importantly, willing to go the EXTRA mile to appease their clients, even when the client (myself) admittedly made an error. Thank you for your professionalism and willingness to help me keep my appointment and have my service completed efficiently and on time.

New customer! Excellent service. Not the ‘grumpy shop guys’ I’ve so frequently encountered at other shops. Ed initially helped me as I was phone shopping different mechanics. I was instantly struck by his welcoming demeanor. Instead of “make up your mind lady, take it or leave it we got stuff to do around here” he assured me there was no pressure but if I went with them they could run a diagnostic and give me an estimate within a few hours. True to his word, I received a phone call within a few hours later from Austin who was gracious as I rattled off a barrage of questions- he answered all of my inquiries despite it being a busy Friday afternoon. I noticed Austin & Ed even said goodbye at the end of each convo (a rarity for most mechanics I’ve dealt with lol)- The very next morning the work was complete and I was good to go. I had spark plugs and two engine coils replaced. Fair prices and great customer service means I will be back not only for repairs but also oil changes & other routine maintenance going forward. I’ll also follow up with management, bc although I’m sure they already know it, it never hurts to hear they have a great team! Thanks Meineke Ff :)

Customer service is very responsive and communicative. Parts that they use seem to be less reliable than others, but they always make sure that they keep working on things until you are satisfied.

Cant say enough good things. Whenever I have a problem that I need checked I drive from Antioch to here just because I know how hard it is to find a good mechanic and Zack at Meinekie is awesome and will be straight up with you even if he cant find the problem he will let you know and not BS you, although they almost always find the problem and give a very reasonable price to fix it. I Highly recommend anyone that needs repair or basic maintenance to visit this Meinekie before anywhere else. They will definitely take care of you as they have done such a great job everytime I bring one of my vehicles to them!

Considering the epidemic...service was great..desk personnel was very courteous and informative..

I cannot say enough about Meineke (especially the one on Holiday Lane). Weve been going for a number of years but it is definitely improving all the time. I think that Jonathan is bringing a new level of expertise, professionalism, timeliness, courtesy and honesty to this business. It had that before but in a day and age when there is a lack of trust in the auto repair industry - this Meineke is to be trusted. What I like is that there is a confirmation to what needs to be done and a reliability and quality to the work as well.I love all of the little touches that Meineke has. Water bottles, plastic on the seats, reminder notes, coupons, clean waiting room, interesting magazines and true and genuine friendliness and sincerity from the staff - all say a lot about their business model. To me, this mean that this business is fully aware of the hard-working customers that are coming in with their vehicles who need a dependable business to take care of them. Did I add fair prices? Definitely. Quality work? Absolutely. Im a fan of this Meineke and I would recommend it to everyone...and that says a lot from someone who has ran the gamut of auto repair shops.

They got me in and out in a timely fashion for my brake fluid flush and I will be using them in the future.

John was extremely nice, I told him exactly what I wanted. And thats what was donePlus the 50% discount on brakes, well of course I was very happy. All good with me. I will definitely be back.

If I could give these guys no stars, I would! Let me tell you about my experience at this shop. I took my 2010 Chevy Malibu here because when braking the pedal would pulsate. I thought to myself cool, easy fix, new rotors, and pads. Meineke completed the job and told me that with the package I paid for I could get new pads for free. Awesome. However, within six months the pulsating was back, plus I noticed a large amount of brake dust on my front wheels. I took it to another mechanic who promptly told me that the parts that Meineke used were super cheap. My front brakes and rotors wore out within six months which caused my back rotors to overcompensate. Long story short I needed new rotors and pads all around within six months. They are trash and use inferior parts. DO NOT take your car here. Find a reputable shop and stick with them do not go for the fast food style of auto repair that is Meineke of Fairfield.

The Meineke Car Care Center in Fairfield is a great place to go for an oil change. They take appointments, complete the work quickly and keep you updated on their progress. Their prices are fair and they provide a complete inspection.

Was running late to my appointment and they were still able to get me in. Very informative and friendly in the front office.

I wouldn’t even give then the 1 Star that google required. I called Wednesday morning and asked what their availability was for an oil change. They said you can come any time after 1pm but it has to be before 4pm. I arrived a little after 2pm. They then said that they couldn’t service us for whatever reason, with no apology for the inconvenience. Since I had already purchased a Groupon for the oil change, I made an appointment for the next day at 2pm. Thursday upon my arrival, I was given a terrible attitude. The guy was just very rude. In fact, everyone that I had to deal with at Meineke (besides the person that pulled my car back up to me) had terrible customer service skills. I do not recommend Meineke to anyone.

The staff was friendly unlike other places I been to . Honored my appointment time was awesome . I will definitely return .

Had an appointment for an oil change. Was told it would take an hour. Took 6 hours to do an oil change. I understand they inspect the vehicle, rotate tires, but it doesnt take 6 hours to do so.I dropped it off, was told 1 hour. Got a call regarding what they found wrong during inspection, I declined extra service and was told it was going to be another hour for the oil change. 3 hours later, I called, lady said theyre finishing up inspection (it was already done, I received the report email) and it would be an hour until they finished the oil change. 2 hours later, I went to the shop, demanded my vehicle. What do ya know?! Oil change had been done!What a waste of time. Never going back again.

The staff was great actually the front manager was hella nice took me right in called me about everything wrong he wasgreat

Ray was very good about communicating every possibility along the way. I’ll take all four of my cars here from now on.

I’ went in to check my brakes they were not making any noise they said I needed pads and rotors 400.00 I said ok go ahead they had car for 7hours I picked up car I have a 50,000 dollars Hyundai Genesis top of line every since then in the morning when the pads cool off it squeaks when coming to a stop sign or when I leave work I took the car back 3times horrible service when I get there the brakes are not squeaking because there warmed so I held my cell phone out the window recorded showed the employee he still did not believe kept my car again for 8hours gave it back with a attitude making me feel that I’m getting on his nerves so as of today the rotors are visually rusty and it still makes a squeaking noise when I make a hard right turn

Go here at your own risk! We both agreed meaning the manager and me, to $125 an hour to replace front bumper I even brought in the new bumper. At the end of the day. Nothing was done, same old front bumper was on. The only thing different was that I was $600 less than when I came. $600 to look at my bumper...literally.. so again go here at your own risk

Dude didnt honor a paper coupon their establishment posted on the web.

Check engine light/Diagnostics Free. Friendly, Honest.

I very much appreciate that Meineke has the care and kindness to offer us veterans and military members this oil change as a courtesy. They were also generous enough to give my automobile a thorough once-over finding several other inconsistencies requiring necessary repairs and giving me a favorable estimate for the maintenance.

Only went to Meineke to get my vehicle inspected to become an official Lyft driver. The process was very quick and the employees there were nice. However, I rated them at 4 stars only because the inside of the office did not seem up to par in regards to cleanliness.My service was really quick but for anyone who brings their vehicle(s) there and is planning on waiting for their service to be done, I suggest walking less than a block away to maybe Dennys or Burger King. Hope this helps!

Great place to get a oil change look up groupon..lol

Ray was great through the whole service. Very professional and friendly! Will definitely keep my business there

I feel like my regularly maintained car always needs an extra $1000 worth of work when I come in for an oil change.

John and Laura were so friendly and helpful. They made it a real point to get to know their customers and always kept the lines of communication open regarding the service of my car. Ill be back!

I dropped the car off the night before and the car was ready for pick up by 1:00 the next day.Everything they needed to do to the car was explained. I also received a form with everything they did to the car. Ive been doing business with Meineke for over 20 years and will continue to do so.

Went in to try and get a oil change, got there at 7:45 am and the the guy told me he couldn’t get me in because he had a appointment coming in at 8 am. The time he was going back and forth with me he could of had it done with two techs we weren’t doing nothing. He had no idea that I could have gotten more work done. I guess the company doesn’t want my money. Telling customers they can’t do service is bad business I will never go there again.

The crew here is professional and courteous to a fault. Despite not having an appointment with only a few hours before closing, they managed to fit in an oil change for my car. Then they went above and beyond after I mentioned a possible issue with my suspension, performing a courtesy inspection and recommendations of what needed replacing.I did try to have an aftermarket part installed, but it was not possible at this location. This was no fault on their part though, as they lacked the specialty tool needed for it. Theyll happily work with you on most parts though, assuming that the shop is equipped for installing those parts. Calling ahead is a good way to know what they can do for you.Despite its unassuming looks, the crew here definitely made the trip worth it. I expect to be a repeat customer, provided I dont move too far from this location.EDIT: I decided to change my review from a 5 star to 3 stars, due to a couple of issues I discovered.I was given conflicting info regarding installation of customer provided parts, and was ultimately told by management that they dont install them. This was entirely opposite of what staff had told me before, so it was disappointing to receive the final verdict. I suspect that there may have been some prejudice involved in that call being made, as it seemed that management was upset about my frequent visits. While it is true that I did come in for a free inspection, I had previously requested for it to happen during another job I was paying them for.The other thing was that the prices for parts they provided are far more than fair market prices. I understand that markups are necessary for conducting business, but I dont think that 3x the dealership price for an oil filter is appropriate. I also got a quote regarding my brake system, with expenses on parts without labor being over 1000. Ultimately I purchased my own parts and took it to a different shop, and all of that totalled to less than the cost of parts here.TL,DR: The employees provide excellent service, but I cant fully recommend this place due to shady practices I encountered.

Friendly staff and professional service here!Thank you!

Got an appointment quickly to change my oil, and it only took an hour. Quality customer service at the front desk!

I went to get a regular oil change cause I got a groupon for it and when they were done they told me my brakes needed to be replaced and I had an oil leak and told me to get everything fixed would cost over $400. I told them I would pass and take it to a family friend to look at, when our family friend looked at it he told me my brakes were fine and there was no leak that everything was good. I was so upset they lied to me just to try and get me to spend my money🤦🏽‍♀️.

I dont think that the hated it rating is the proper way of conveying the last experience I had with Meineke. It is not my intention to bad–mouth the company because I have (at previous times) received good quality service. However, the last time I chose to entrust my car to Meineke for an oil change I was very displeased with the service that I had received. I called to schedule a morning appointment before going in to work. I arrived early and dropped the car off. I waited at Dennys and was told that it would be about an hour. After coming back I was informed that the computers had shut down which messed up the appointments. I was fine with it, however, it took them about another 3 before they finally got my car in for a simple oil change. The staff, whom I will choose not to name, came back and informed me that there were other things they found wrong with the vehicle (air condition filter, etc). After explaining to me what was wrong, I asked him which fix was one that I should get fixed now as opposed to later which will affect performance. After he informed me, I asked him if I can receive a discount since I was made to wait 4 hours for an oil change. He responded and said that there was nothing he can do for me. I was a bit upset, but I didnt want to cause a big scene and besides I was gonna be late for work so I had them go ahead and get the other work done. I thought that it was very poor customer service to have your customer wait for 4 hours for a mere oil change and at the end of it all not offer some sort of discount for the wait. I dont think that I was being unreasonable with my request. I hope that Meineke would do a better job at compensating their customers for such poor customer service for customers who, even after remaining calm and collected, choose to still do business with them.

This was my first time at Meineke, but definitely not my last . The service was great and really quick! The staff was honest and knowledgeable.

Always professional and quick. Awesome deals as well. Have been taking my cars here for years. Thanks Meineke!

So helpful an professional I really appreciate them they gave me updates through the whole process

I cant say enough about the guys at the Meineke at Holiday Lane. These guys are the most professional and informative mechanics Ive ever dealt with. I was on a road trip with my wife and had major car trouble. They went through the car with a fine tooth comb, called me and told me exactly what was going on, and gave me a more than reasonable price. If you have any problems with your car, I highly suggest you take it to these guys.

I went here with a Groupon for brakes and was told I needed a service that was far more expensive than what the Groupon covered. So I paid the $400 for my brakes and later found out that Meineke tighten the lug nuts so much that they cant be taken off!!!

The Meineke team in Fairfield have proven themselves to be trustworthy. They are customer oriented.

I had a brake job done twice in one and a half years and then they broke a third time but I didn’t have to yell and scream and cry and place blame they just took responsibility and fix the problem and that is good customer service and friendly neighborhood businesses should be GOOD NEIGHBORS!!!!!

Poor customer service. I purchased brakes from there last year and the service was good, they actually matched Big O. Fast forward to a month ago, I wanted to have a brake inspection because something didnt feel right. I called, scheduled an appointment and was never told I would have to leave my car (I didnt think I would because it didnt take long last time). I go in, and a guy comes from the back. I tell him I have an appointment for a brake inspection... I proceed to tell him that I should have a warranty and he then comes with the oh, are you leaving your car? Itll be several hours. My thought was, I bet if I were purchasing, you would have taken my car right back 🤔

BE CAREFUL!! If I could give negative stars, this place deserves it. I’ve used this place before and had no complaints until I found out this place will rip you off!! John the “Manager” say he can charge up to 300% if he wanted to – “How else is he supposed to make money”, he says. He double charged me for an A/C compressor – total job was over a $1,400. Dealership and other auto parts had priced for $500 and less. I brought my car back to find out why my car would power down when I turned on the A/C since they did my repairs. John the Manager says I need a new alternator and belt, quotes me $1,200. He said the part alone was $1,000 and had the nerve to say he found one for $600. I called two part stores and Ford dealership – the alternator at all places was not even $300. Price services and parts before coming here. You’re better off going to a dealership if you want pay that kind of money. Don’t fall for their PayPal credit either. You get screwed either way. John the manager was very rude. He would not release my car unless I paid $118.00 for who knows what. He did not want to provide me with a number to his General Manager or anybody in management so that I could file a complaint. He said he didn’t want to bother them with my issues. This incident took place on 09/22/2018. John the Manager will cost you a lot of customer’s if he’s not afraid to make it know that Meineke can up charge the parts and services to 300% or more. Hope you believe in Karma, your business practices will come back and bite you in the ass. Thank John the Manager for it.

I had a great experience at Meineke. I was early for my appointment and they took me in. Everyone was friendly and professional. I will come back for service when I need my next service. They had many appointments available and it was easy getting an appointment that met my needs. Thanks Meineke...

The salesman here could sell you the world... I ended up paying 1K for brakes and rotors. I feel like I was taken for a ride and not in a fun way...

The guys at here in Fairfield are always so helpful and get my car back to me faster than expected. John and Zach alway have a great sense of humor and keep it entertaining, if you stay there to wait for your car.

They did what I wanted done and gave me an inspection on my car. Ill definitely be going back there.

I liked the customer service the work was great my car feels new again thanks

Make an appointment, and be prepared for a wait - only because Zack and team are so thorough. Did a great job and fixed things outside of original scope (taillight) for which I am so thankful. Congenial and knowledgable and honest. My go to!

The tech was readily available and attentive

Always good service here and there fast ‼️

I thought the van was ready for the cemetery based on the diagnostic of a reputable auto dealer and repair shop. I went for a second opinion at Meineke. Meineke diagnosed the van and it turned out the cost to fix the problem was less than $500 dollars (vs. thousands). Brandon at Meineke provided excellent, friendly, personalized service. Sure glad I went to Meineke!

Professional diagnostic and I had my vehicle back in the promised time highly recommend this shop💯💯💯💯💯

I purchased a $45 Groupon for full synthetic services w/tire rotation and top offs, but received $35 value conventional oil blend🙄🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ and I had to go back into the shop to let them know they didn’t rotate my tires, after I had asked if they were and was told “yes”. Now I’m waiting for my refund from Groupon. #NotAHappyCustomer

They broke my steering colum adjuster and my car has been the shop for 2 weeks due to a prior issue and on top of what they broke. I has to make all the phone calls to find the part and they still have yet to order it. I have lost over 2500.00 in income due to this and 400.00 to a rental. I will be making sure that I get all my lost revenue back over this.

Great service at affordable prices.

Great service. Polite and informative staff. Brandon is great. Also took care of my cars A/C problem. Thank you

CROOKS! Especially towards women! Every female customer that came in for a simple service like oil change or tire rotation they would say something major is wrong that is going to cost hundreds of dollars! DO NOT purchase the Groupon for them! They will overcharge you and say that something else is wrong or in a critical state that they try to manipulate you to get it done right then and there basically the Groupon becames null in void. Not because they care about your safety on the road but to get more money. Also, they are sloooooooooooooow. Dropped my car off at 11am and didnt get it back until almost 5pm for a brake pad and rotor replacement. I wasted money running errands in a Uber all day. DO NOT GO HERE FOR YOUR CAR SERVICES.

Very professional and quickly greet people coming in. Seems very organized and prompt in taking in and getting auto back to customers in the time they say.

Manager David is awesome! Great customer service and fair prices. Highly recommend the one on Holiday Lane.

Great experience, going forward this is the place I will be taking all my cars! Manager David P. excellent customer service. Thank you

Horrible service totally surprised at the way I was treated when they made an obvious mistake and did something to damage my daughters Car. They offer to tow it to the house without even trying to start it or even explain to us why it wouldnt start. And that spect in the upper left hand corner is what they said Could cause her to throw a Rod in her vehicle if they attempted to started in their shop.

Took my car in for routine oil change, as I have an account. When the work was done, I was told I ALSO needed new spark plugs, a new CV assembly and my brake fluid needed changing.........all for only around $700.00!!!!!! I decided to look elsewhere.....I called an independent mechanic I had been to a couple times before and he quoted me less than $400.00 so, I booked an appointment. GUESS WHAT?????? I walked out of his shop today paying only $60.00 1- my CV assembly and axle were in good shape, just needed a small adjustment, 2- my sparkplugs were in great working order, 3- he changed the brake fluid, but he said it was not a major issue. But he found that my radiator was not bolted properly, gee why didnt Meinke see THAT??????? He also fixed that.......SO.....byebye Meinke, Ill pay off my credit line and never walk in your store again!!!!!!!!! I will most definitely tell my friends NOT to take their vehicles there AND Im writing a letter to the corporate office in North Carolina .

Zack is very rude and definitely lost my business. If I could give zero stars I would. First off he wants to charge 120 just to lubricate my break hardware. And theres a coupon saying 89 dollars for break pads. All I wanted was to get my hardware lubricated and its 120??? And I have another car I wanted breaks all around on but definitely not from Zack. Then he wouldnt price match

I received a voucher for a free oil change on Veterans Day. I had to drive to the shop to make an appointment. I made my appointment for a week later and arrived to get my oil changed. I gave the person my voucher and he in formed me that it was for $20 off. Attached is a pic of the free oil change voucher.

Take your car in for a oil change here will cost you $750 they break peoples cars to make more money this is how they get bonuses I was there last week heard them on the phone all day saying they found problems with every persons car costing consumers $1000s they need to be Investigated at this location for taking money from hard working citizens and if you have problems good luck there independently owened they make the final design in there favor the manager has John therev bad temper slams doors I will be calling local news and filling a lawsuit against this location so next time you go there to get work done bring your bank account because there going to RIP you off.

I would like to thank john at Fairfield location, great customer service

Overall uncomfortable energy this particular Meineke was awful I had to switch to this one cause another closed. These employees are downright rude and basically talk smack about you and your car. Super aggressive about up selling you and shame you if you disagree. Won’t be coming back unfortunately, I’d avoid the Fairfield California location on holiday lane if I were you

As a first time customer I was highly disappointed. Not only did they leave my car absolutely filthy inside after having it for 2 days, they did not test drive it and as a result I had to bring it back and leave it to fix what they should have noticed on a test drive. And of course when I picked it up it was dirty inside again, even after letting them know about the first time.

Had a very bad service really bad. Never went back.

They got the job done but I was kept on hold over the phone for over ten minutes each time I called. The 2nd time I called, I was placed on hold for 15 minutes and then the call was dropped. They need an additional person at the front desk.

I felt the prices were high and I felt bait and switch. I spent over $590 on a brake job and Im not even sure what I went in for was fixed. I later found out I could have had that repair done for a little over $300. I also was quoted by one employee only to be quoted a different price later. I arrived at 0900 and stayed until 4pm. Took all day.

Never go here they do work that is unnecessary and they give you faulty parts. I went in for a check engine light and brake system check light and the pulled the coded on my car and I spent $1100 and am still in the same boat I was in the check engine light is still on putting out the same codes as when I took it to them and same with the abs

Called up ask if they can do my Cadillac converter they said yes I said can I come over right now 8am. they said as soon as we can take you is at 9:30 I waited until 9:30. But when I got there they took another 20 minutes to acknowledge me! when I asked them about how long do you think you would take the guy said there 7 cars ahead of you so I asked so why do I need an appointment if theres cars ahead of me that have no appointment he told me thats just the way it is!!!! so I told him how long would it take for my car to get service he said about 2 hours and then another hour or so to fix my problem. So I got an appointment that wasnt necessary because they werent taking me at my time and I was going to wait 3 hours or so!!!!!!! So I left .....bad service will never go there again

Not suggest. They will list lots of thing that are not needed to make profits. For example, I did spark plugs within 40K, 2 years ago. They still ask me to do services. Cheating. Never come back.

I showed up at 8:05 a.m., no one was waiting to get service. The receptionist said I had to wait 45 minutes before they can do a simple oil change. Absolutely ridiculous!

Very slow to get an oil change done but nice guys

Good place to do oil changed

I went there and they suggested brakes and rotors before they even measured the rotors. I looked at them they had no issues whatsoever. I told them to put my tires back on. The manager told me to wait up front I said I dont trust you guys Im going to wait till you pull my car out . He threatened to call the police. I would never recommend any one go here.

For whatever the reason whenever I bring my car(s) to you for servicing it almost never ends in a pleasant servicing.There is always some miscommunication and a lack of customer service.There are other auto servicers Ill be using.Please take me off of your database.