Went to Fairfield Subaru to purchase our son his first car. Ended up leaving at the end of the day having purchased two vehicles! That should tell u how great this dealership is. Very friendly staff from the salesperson all the way to finance. I can honestly say that I did not experience any pressure or hassle during the whole car buying process. The person that gets all the credit though was our sales rep, Larry. He was super friendly, answered all our questions, and was very knowledgeable about the vehicles we were looking at. Larry worked with us to get us close to the price point we were looking for, which is pretty unheard of in today’s car mark ups due to the car supply issues going on. I can’t say enough about the guy. He was trustworthy and treated us like family. If you’re in the market for a Subaru, go to Fairfield Subaru and ask for Larry. He’ll take care of you every step of the way.

I will never go to a different Subaru dealership! Great service, Tony is always a big help. He will go to great lengths to help you with what you need. I recommend making an appointment for oil changes as they are always busy!

We have found the car we were looking for at Fairfield Subaru dealership! The inventory was great and lots of options to choose from. The sales representative found a vehicle that was in our budget. The purchasing experience was positive and we were able to drive away in our new car same day. Cornelius and Emad were really helpful and very professional. We love our Outback!

Jenica is the BEST! She always answers my questions in a way that I can understand (I know nothing about cars) and doesn’t mind if it takes me awhile to get all of the information I need. I’ve been considering either the Forester or the Outback and she has given me more information than I thought I needed when considering the two cars. I can’t wait to come in and get a Forester soon thanks to her! She deserves a raise with all she does for her customers!

We have purchased multiple Subaru vehicles through Fairfield Subaru & with each experience, Tony and Wahid have been absolutely amazing gentlemen and salesmen. We will continue to do business with this company because each time we come in, we are treated like family. Tony is incredibly knowledgeable in his career; where he defines the difference between hospitality and service. It’s not just about buying a car, it’s about establishing trust, & we always drive away feeling so well taken care of. Thank you Tony & Wahid for making Fairfield Subaru the most trustworthy, reliable, & hospitable place to do business. We look forward to buying our future Subaru’s with you as well.

The best place to shop for a car. The staff is beyond friendly and helpful. Car shopping is stressful, and most car salesmen are so pushy. Not here. The best car buying experience. Thank you Larry and Fairfield Subaru Team for the awesome experience!

WE LOVE JEFF! Walked in with hopes of finding our family’s next car and he was ready with keys in hand to show us the exact vehicle we were hoping for! We were in and out of the dealership in just over an hour due to his efficient helpfulness in car shopping with us. Thanks Jeff!

Had an amazing experience with Fairfield Subaru and especially Jose and luis! They were able to get me in the car I wanted and the price I wanted. I was so happy with the whole process in and out in a very short time. Thanks you guys for making this happen will return for Subaru #3

It was really nice for my first time buying a car they help me out found a car in my budget and timeline. Im greatful for the experience and definitely happy with my new vehicle. Thanks you so much Tony!

Came in to get my car serviced and was greeted by Tony on the showroom while I waited. Cool dude! He’s always welcoming when I come in.

As a first time buyer and young adult, I appreciated so much the honest help and information I was given when leasing here. Tony R and the team, thank you so much for helping me feel comfortable and confident while choosing the car we needed!

This place was by far the best experience I have had buying a vehicle. I feel like I bought a vehicle from a friend. No shady stuff here.

I had a very positive experience at Fairfield Subaru. Without exception, all of the employees that I encountered were friendly and helpful. I particularly appreciated Larry Naples, the sales manager who handled my new car lease. He was very knowledgeable and handled everything smoothly and professionally. Everything went well and I am happy with my new car acquisition.

Thank you Jeff and Emad! I had a wonderful experience with my first car purchase. Jeff helped with the apps and explained some features the car had. Emad was really great! We had a similar hobby, which was hiking and that made the experience really enjoyable. Thank you for my Forester Sport!!!

Car buying is right up there with a root canal, in my book. Not the case with the wonderful Tony Richardson at Fairfield Subaru. Tony was calm and thoughtful and extremely knowledgeable about the product. No stress, no pressure. A very enjoyable car buying experience!!!

Jenica was kind, patient and very knowledgeable! She took her time teaching me about my new car and her follow through was amazing! I appreciate knowing that she’s there if I have questions. Wonderful customer service! Thank you!!!

We had an amazing experience! Our first contact was with Jeff Perkins who was so helpful. During these challenging times the recent car market is very difficult to navigate but Jeff explained the new challenges of purchasing with such low inventory and took the time to find out what our options would be. He found us the car we wanted and although it was 3+ weeks out of delivery the dealership allowed us to secure it with a deposit. Jeff also introduced us to Tony Richardson as another contact in case he wasn’t available. Jeff kept me updated along the way and when the day came to finally come get the car, there was Jeff & Tony, car full of gas, polished and ready for a test drive. They were a great team, Jeff said hello but had to help another client that was at the dealership but Tony stepped right in, got us set up and away we went on our test drive.Overall we loved the car, it was our daughters first new car and Jeff & Tony made it a simple and stress free process and the entire Subaru Fairfield team just took amazing care of us every step of the way.Thanks to Jeff & Tony, I have a new outlook on buying a car, it’s never been this easy when I bought from a different dealership so now I know what dealing with true pros really feels like! Can’t go wrong with Fairfield Subaru and definitely ask for Jeff or Tony, you’ll probably get them both anyways!!

This place is good ONLY if you want a new car, I purchased a used 2009 Subaru Outback, and was assured that it was in good working order with the only issue being a ticking noise from the A/C compressor. In reality there was a crack in the engine block that was causing the sound and had been in an accident previously that had bent the front axle. If you get a used car here you need to have an outside mechanic they will lie to you about the condition of the car.

Tony Richardson was great to work with. I had been exchanging emails with him for a while on a Forester, but I couldn’t wait until the 2022 models were available. I found an Outback in the lot and and he showed me everything it has to offer, which was way more than I imagined. I drove away with a new Subaru and I am really happy that Tony helped me make the better choice for me. Thank you very much! Highly recommend going to him for your Subaru needs.

I went in to the dealership with a few cars in mind to look at. I had a great experience with sales associate Tony Richardson, he was helpful and patient! He was very knowledgeable about the Crosstrek that I purchased and went over all the features of the vehicle with me and did what he could to get me a car within my budget! My only issue with the dealership is they don’t allow test drives of certain models of car. Otherwise an amazing experience and I would suggest it to anyone in the market for a new vehicle.

Found the car I was looking for at Fairfield Subaru! Very kind and friendly team!! They are extremely helpful!! We look forward to seeing them again:)

Been looking to buy a new car to replace my Toyota Corolla when I finally decided on a Forester. I choose to buy from Fairfield dealership as Im pleased with my experience and impressed with the quality service I received. Though they didnt have my Crimson Red Pearl Forester with the blind spot detection package in their inventory when I was first inquiring, Tony the sales person was able to get it delivered to the lot in time for my birthday. I have no regrets choosing to make my purchase here. Highly recommend.

I had a good visit at suburu. Luis was very helpful and kind. The whole staff was amazing! Good experience definitely a good choice going to suburu.

A couple days ago Larry helped us in the purchase of our first Subaru. He was very professional and wonderful to work with. It was a pleasant experience, and the process was extremely straightforward. The easiest time purchasing a car ever! If you are looking to buy a Subaru, we highly recommend going to Fairfield Subaru, even if you have to drive a bit farther to get there!

This past weekend, we purchased a Crosstrek from Fairfield Subaru. Larry Naples, our salesman, was so friendly, no pressure and answered all questions. We needed time to discuss and consider other vehicles. I called Larry back on Sunday with additional questions. He was so helpful. The car that we were interested in was still available. We live out of the area so it took some time to get there but well worth the drive. Thank you Larry and Fairfield Subaru. I see the this post only gave 4.5 stars. I give 5 stars.

I stopped by Fairfield Subaru and I was helped by Luis and he was very patient and generous while answering all my questions. My experience at Subaru was great thanks to him.

Larry and Emad made our experience purchasing a new car a wonderful positive experience. They were thorough, knowledgeable and patient as we test drove multiple cars and worked with us to get the best purchase and finance deal. Thanks guys will definitely buy from them again.

We are very happy with our new car. Larry Naples helped us with all the details of the Forester. Subaru had everything we wanted in a safe car and more. We would highly recommend Fairfield Subaru to all that are looking for a deal and drive off the lot happy.

We purchased a Crosstrek for our daughter to drive. Subaru has a reputation for safety and dependability that I have witnessed. Fairfield Subaru upholds the same standards as a dealership. Larry was tremendously helpful and willing to answer all questions. Everyone there was friendly and helpful especially in the Finance office.

Jenica was so great! Very informative as well as sociable. She was very patient with me and my husbands questions and indecisiveness, we recommend everyone go to her if you’re interested in a car!!

Tony was great. I highly recommend going to see him.

Had a very pleasant purchase experience with Larry. He was very professional and made the entire process easy for me. If youre looking to purchase a Subaru, I recommend you see Larry!

The best dealership ever!! 10 stars if possible. I am really thankful to the gentle dealership manager(forgot his name), Jennika who presented all features of our first Subaru, Emad the finance manager, and Tony who was our sales rep.BETTER CALL TONY, FAIRFIELD SUBARU

My wife and I went to check out the Subaru line on Sunday and had anabsolutely extraordinary experience. Larry was our sales person andhe went out of his way to make sure we got all of our needs met and questions answered. When we decided on the Forrester, he came in on his day off to give us a detained review of all the features of our new car before we received it. We could not be more pleased with the service or the car we got from Fairfield Subaru!

Shout out to Larry Naples, He helped my wife and I with the purchase of our Subaru Outback! Very professional and quick process. We had everything worked out over the phone before we got there and we were in and out in about an hour. Thanks again Larry!

Jeff helped so much as he walked me through on my first time buying a new car! He was kind, professional and personable, definitely a great experience for a sometimes nerve wracking first time event. All around great experience at Fairfield Subaru!

Feels like the epitome of a shady dealership, especially for military and veterans, wasn’t always that way. Bought my Subaru here four years ago but the last time I went for an oil change, they did a bad job in that they had the nerve to try pressuring me into buying services I didn’t need, which I declined and they had taken parts off of my car that weren’t necessary to take off to do an oil change, and then consequently fell off because they didn’t put all the pins back on. The part above the right-side front wheel-well got pulled out on a sharp maneuver while parallel parking by making contact with the moving tire. This part was attached to the plastic part (name I don’t know which they took off to try selling me on $800 service to inspect a small oil leak that’s not even hitting the ground) that’s attached to the frame to protect dirt and road debris from flying up into the vulnerable parts of the car and engine. I’ll be screwed in the winter when there’s salt on the roads ruining the metal. I was wearing my Marine Corps hat and the service manager was asking about my retirement before my car went in to service for the oil change. Subaru Customer Service says since Fairfield is the one that caused the damages I have to take it back to Fairfield but it just doesn’t seem right. Not veteran friendly or military friendly anymore.

Excellent service! I from start to finish, my experience purchasing my 2021 Outback was seamless. I was able to do 90% of the process online, which made my time in the dealership short and sweet! They were able to price match a vehicle I had found at another dealership, and were a pleasure to work with. I would highly recommend Fairfield Subaru!

Very friendly staff and helpful,Luis very friendly and helpful with what I need.

First time car buyer that had a few questions about my options. Called and spoke with a sales rep (Tony) he was very informative and patient with all my questions.

We recently bought a 2021 Subaru Forester from Fairfield Subaru. We had a great experience from the first call to Tony Richardson up to the signing of loan documents with the Finance Manager. Tony made sure the SUV is clean and ready before we left the dealership. Tony also explained all the features of the SUV and he also made a courtesy call few days after our purchase. Their Subaru Love Encore Specialist also contacted us to schedule a meeting to discuss any questions about the car. Overall, the customer service is excellent and we are hoping we will also receive an excellent customer service with their service department.

We purchased our first Subaru (2021 Ascent) from Fairfield Subaru on Sunday. It was an overall fantastic experience and I would highly recommend this dealership. My wife and I had our two kids in tow (a 3-year-old and 4-month-old) so, needless to say, we wanted to get in and out as quickly as possible. Everyone was very friendly, helpful and accommodating and, yes, they got us out in record time! Our salesperson, Jeff, was wonderful from beginning to end and, most importantly, we never felt anyone being pushy, sleezy car salesman tactics, awkward and uncomfortable haggling, etc. All around, great place, great people, and we are very happy with the car!

Came in a little confused since I’ve been out of town for quite some time. Luis approached me and offered a helping hand, all i wanted was to schedule my yearly tune-up and get some detailing done! Luis struck up a conversation and I stayed for a bit. Really welcoming environment, felt good to be home.

Working with Luis and all the staff at Fairfield Subaru was such a pleasure. We love our new Forester, its our third one and the best so far. Thanks for making it so fun and easy!

Our experience with Tony was very smooth. He was very accommodating to all of our requests and gladly answered all of our questions. Once we purchased the car he gave us a very in depth “tour” of the car and all of its functions and exactly what each button does. We will definitely be coming back to get our next Subaru here, it was a wonderful experience!

Best sales and service in the Bay Area. Autumn my service advisor provides outstanding customer service, in fact, they are so good I choose to go to Fairfield Subaru instead of our local Diablo Subaru in Walnut Creek. The 35 minute drive is worth their exceptional service.Our sales experience buying our first Subaru was equally fantastic, no pressure and we negotiated a great deal.Thank you Autumn for your professionalism, knowledge, efficiency and friendly service.

Met with a sales man about an Ascent. Their inventory is very low and didnt have the colors we wanted. No problem there. We reached out to the salesman about ordering what we wanted. No response. Nothing. Ghosted.Edit: As soon as I left this review the salesman reached out. Someone is keeping a good eye on their google reviews. I appreciate the follow up.

Larry helped us out during our time yesterday. Fantastic to work with and everyone made the process super easy and straight forward. We will definitely be recommending to others.

I had the best experience while purchasing my car here. Larry was beyond helpful! He helped me find the perfect car that checked off all of my boxes and was in my price range within the first 20 minutes of being there.Jim in finance kindly explained and helped me through all the paper work which made the process a breeze.They’ll help you find the perfect car within your budget. Highly recommend!The customer service all around was a 10/10!Thank you Fairfield Subaru for my 2021 Forester!!

Quick, easy, straight forward experience.Jeff is great and very honest. A rare quality in today’s world.

Jeff at Fairfield Suburu was so helpful. He gave me great advice to start since I went to another dealership first and the numbers they gave me made no sense. He told me to educate myself first. Which I did. Then I came back to him because he was so honest and forthright. Thanks Jeff, I’m so happy with my new car and my experience with you all!

I was a first time buyer and Jenica really made the process easy with zero hassles. Super knowledgeable.

Great experience at Fairfield Subaru with Cornelius. No pressure, professional and knowledgeable. Even as I waited to sign the final paperwork I could see all the other guys with the same energy! Keep up the great work

Larry Naples was a terrific sales rep - very knowledgable, willing to look into questions I had, and went above and beyond in his service and made my purchase experience very positive. I highly recommend asking for Larry to help you with your car purchase in the future.

I recently purchased a 2021 Subaru Forester & was helped out by Tony in sales. He did such a great job of explaining all of the features in the car as well as getting me the best deal possible & giving me confidence that I can always call with any questions that may come up about the vehicle. This was my first time purchasing a vehicle under my name & he helped make this process go smoothly! He even made sure the vehicle was clean & had a full tank of gas before I drove off with it. Overall excellent customer service, they really care about giving you the best deal possible. I would highly recommend them to anyone looking for a Subaru!

LOVE MY NEW CROSSTREK. JEFF & TONY WERE SUPER IN EVERY WAY. THANKS! RH

Best car buying experience ever and Im almost 80!Love my Subaru!

Referred my friend to Sales representative Tony at Subaru and received nothing but great feedback amazing customer service definitely will be referring more friends and family.

I was helped by Cornelius (sales), Larry (sales) and Emad (finance). I could not believe the professionalism in all three of them. They did not pressure me at all in purchasing my 2021 Subaru Forester. I got a great deal and am so happy! The best part of my experience was they all took the time to answer all my questions without frustration, even the repeats! I will definitely be recommending them to my family and friends. Mind you, the closest Subaru dealership to me is just 20 minutes away. Because they took the time to work with me for a week, explain everything, and treat me like a friend…it was worth it for me to drive 45 minutes for my new vehicle!!! Thank you, Fairfield Subaru!

Cornelius was awesome! Very knowledgeable and professional, made the transaction super smooth and got me a great deal on my outback. Will be coming back in for service and future cars

Fast and easy service always a pleasure to work with and treats us like family. We love Tony Richardson.

I recently bought a car at Fairfield Subaru and had a great experience. Great salesman who has helpful and not pushy, and good amount of vehicle options when I visited the lot. When it came time to process the financing there was a snag and Emad made the issue personal, using his own time over the next few days to secure me the financing option I was looking for. So happy I got everything I was looking for in my new car!

Had a great experience here. We were unsure about buying but Tony made the experience easy and seamless. Encouraged us to test drive if we were unsure, not pushy at all and willing to just let us browse after we asked. We will definitely be returning here in the future as long as Tony is there. Bought a new car and got it all done in a few hours.

Great service from employees there at Fairfield Subaru. Cornelius helped me get into the right outback based on my needs and wants, answered all my questions and was very patient with me and even showed me how to work all the new technology on it which I was very surprised since now a days dealers don’t take the time to do that. Thank you so much Cornelius!

The Fairfield Subaru team was extremely friendly and helpful! We were driving through the area from visiting family and within one phone call with Tony, I knew they had the exact color car I had been looking for and that the keys would be ready for me when we arrived. They were all great to work with and I am very happy with the 2018 Subaru Crosstrek I purchased!

Let me start off by saying Luis was absolutely undeniably bodacious. I’ve never been treated better.This man has taken the art of selling cars to a new level. Me and my wife will definitely be coming here again in the future. Highly recommend this dealership and Luis’s services.

I had a great buying experience here. Luis was a great help, very knowledgeable and friendly. The finance manager was easy to work with and never pushy. I got the car I wanted and it was a positive experience. I highly recommend this team!

I recently purchased a 2020 Subaru Forester from Fairfield Subaru. Tony and Emad were really great. They made the process quick and easy. Best car buying experience I’ve ever had! I love my new car! I highly recommend them.

Thank you Cornelius for your knowledge and pressure free experience. Although my husband chose another route I wanted to make it known how well I was treated during my visit. Will be coming back and recommending friends and family!

Everyone was very attentive and professional with their customer service. The staff takes the time to thoroughly explain functions of your vehicle of choice and will go the extra mile to leave you satisfied with your purchase.

I have owned 2 other Subarus and this 3rd one is the best so far. Of all the Subaru dealers I have been to, Fairfield Subaru is the best so far. The person who helped me this service was very helpful. I hope to work with him next time I come in for service

Very appreciative for Larry, he is a great salesman. He helped me find a great car for my price range and was willing to go out his way asking if I am enjoying the car couple weeks after. He creates great customer to salesman connection. Definitely, recommend doing business with him.

My salesman Tony was extremely pleasant & knowledgeable, and Emad the finance manger was very helpful and fair. I would certainly seek Tony & Emad out if I’m ever in the market for another car.

Excellent customer service at Fairfield Subaru when we visited and purchased our Subaru Forester on 6/4/2021. Special shout out to Jeff Perkins who showed us the Forester and worked with us on the purchase. No hassle, very pleasant car buying experience.

Had a great purchasing experience with Jenica M and the rest of the Subaru team!

My husband & I just bought a 2021 Ascent Touring from Fairfield Subaru & we have nothing but excellent things to say! First off, (salesman) Jeff Perkins was very responsive & went out of his way to make sure the Ascent we wanted was reserved for us until we could make it down to the dealership. He was very kind & patient with us. Second, I want to shout out Emad for not being pushy when it came time to discuss the warranty options. He laid out the facts, told us real life examples he sees in the shop most often & was genuine. Overall excellent experience. When it comes time to upgrade in a few years we will definitely be going back to Fairfield Subaru.

I highly recommend Larry Naples at Fairfiled Subaru. Larry helped us with our Crosstrek and made the process very easy and fast. He was honest and sincere. if you are looking for a Subaru than Larry is your guy!

My experience buying a car from Jeff was both personable and professional, a balance found in every interaction I had at Fairfield Subaru. After describing what I needed in our phone call, Jeff suggested the Impreza. He came in extra early to give me a test drive, and it was a perfect fit. There was never any pressure to buy. All of my questions were answered and I was encouraged to call if I had any later. Great customer service.

Luis, one of the sales guys, was great ! He was very informative about the cars. With very little information given of me being a college student with a budget and needing a commute car, he was able to pick certain cars out for me out. Very reliable and communitive. Pleasure to have met him, surely will be back when I need an upgrade !

Always welcoming and says hi no matter what i am here for. we recommend Tony Richardson for buying a Subaru

Great experience. Straight forward, no BS on pricing. 5 stars for the treatment I received from Tony!

Just bought a 2021 Outback Onyx with the assistance of Larry. I could not have expected an easier or more fulfilling car buying experience. Larry was incredibly friendly, and had great communication skills throughout the entire process. From trying to find this rare car to going over all of the options the car had, Larry was with me the entire time. This experience was definitely an A+ in my book. Thanks again Larry!

Tony was amazing! No pressure sale. Let us view any car we wanted and then some more. Very helpful for everything! We will be back

I just want to thank our salesman, Larry, for helping us find my new car for college. I was having a hard time at other places but he honestly made it such an easy process.

Jeff was very friendly, as we connected with him about the car we wanted and the packages we wanted, he showed up on time, car all ready to go. We did a quick test drive and confirmed its the car for us. We had fun chatting while finishing paperwork, the entire process was the most relaxed car buying process ever. He even showed us all about how to use our appbto remote start the car and other fun things... Thanks Jeff and everyone at Fairfield subaru!

Found the Suburu crosstrek ive been wanting here used and in great condition! It was a lease that was turned in for another Suburu. Jeff was very helpful, kind and personable and did not pressure me to buy the car. Emad helped me with financing and was also very personable, professional, and answered all my questions. Thank you Suburu, I love my car!💙🚙

I love my car!! Its great, but as with anything new, I forgot a couple of how to things from my new car orientation. I called Jeff Perkins, who sold me the car, and he patiently went through the steps again. He gave great service throughout the whole process. I give Jeff 5 stars!

Great customer service. I worked with Tony and Emad who were both extremely helpful, kind and easy to work with.

Ran into an issue with our trunk not closing, they warmly welcomed us in and took care of the problem promptly. Best dealership experience Ive had in a LONG time.

It was a pleasure doing business with Jeff Perkins. He made us feel really good about buying our new Subaru.Kevin & DonnaWinnen

Amazing service and awesome workers, got in and out of there with a 2019 wrx in under 2 hours. couldve been faster but it was my fault i forgot my insurance card lol. but a big thank you to larry.

I had a great experience buying my new vehicle at Fairfield Subaru. I worked with Tony to order the exact car I wanted. He was very helpful and communicative. I would definitely buy my next vehicle there too!

I had a great experience working with Jeff as a sales rep! I walked into the dealership knowing exactly what I wanted and how much I was willing to spend. Jeff was patient with me throughout the whole process. When we settled on a price it seemed as though all the sales reps, sales manager, and financial advisor personally congratulated me on my new purchase. I couldn’t be happier with my new 2021 Crosstrek Sport and the service I received!

Outstanding Dealership!I purchased my 2015 Subaru Outback new from this dealership. I live in the East Bay and checked multiple locations in the East Bay & South-Bay. Fairfield was by far the best pricing!The staff is extremely knowledgeable and professional. It was truly an efficient and pleasant experience!My sales advisor provided her contact information if I should have any questions. The following weeks, I did have several quick questions. As promised, she quickly responded and treated me like family.I brought my vehicle back for some recalls and standard maintenance over the years. The service department is really on top of it, in fact I drive from the far East Bay for all services. Unlike the dealerships in my area, they can schedule you an appointment the same week! When you arrive, you are quickly greeted by a service representative, and the waiting area is really comfortable. Fresh coffee, fruit and charging for your electronic devices. It’s an awesome experience!If you are in the market for a new vehicle, or need to bring your car in for service, I would give Fairfield Subaru my absolute highest recommendation!The owner and his staff treat you with respect, have integrity and value your business. That’s a rarity these days...

I came to Fairfield Subaru and was able to purchase my first vehicle thanks Luis! If you stop by Fairfield Subaru please ask for Luis. I promise it’s an easy process and he will take care of your needs!

Thank you so much Fairfield Subaru, for helping me purchase my brand new vehicle. My sale’s person was Luis he for very patient and friendly and was able answer all my questions. And Emad helped me finance my vehicle and got the best APR; he is very nice and helpful and was able to work with me.I appreciate the great customer services.

We had a frustrating experience at this Subaru dealership. I had set an appointment to test drive a used Outback. The price seemed right and the service over the phone was great. However, when we arrived the outback had a large dent and chunk missing that was not disclosed. The tires were near bald, and the inside was filthy. My biggest problem with all of this was that our salesman, Tony, was absent for the whole appointment. I asked to see several other similar cars and he unlocked them and left. I am very disappointed with the service. I am accustomed to the salesman being present and answering questions on the vehicles. I understand it is different times with Covid, but we were outdoors, in masks, with more than enough space to stay apart. I feel like I would have driven away with one of those cars today but I felt uncomfortable with the lack of service.

My wife and I traveled 4 1/2 hours to Fairfield Subaru and were greeted by Tony Richardson our sale person. It was a very easy and enjoyable experience.Everything was ready when we arrived. Tony took the time to educate us on all the features of our new 2021 Subaru ascent. It was a long drive to this dealership but well worth the drive. A great price and great service. We would recommend Tony and Fairfield Subaru to anyone looking to purchase a new Subaru.Allen & Linda Hamblin

My purchase experience was made very simple. The process was great and so were the staff

Everyone was friendly at this dealership. Larry made everything smooth sailing and was a really cool guy. I was expecting to be out of the dealership in two hours after agreeing to buy a new car but they got me out of there in less than half that time.Thanks again, Fairfield Subaru!