Ordered a new phone from here on a new plan, phone was out of stock, which is understandable. The girl that was in store when I ordered my phone was not even from that store, she was just covering a shift... Fast forward 2 weeks later I received a text telling me my new phone has been delivered to the store and is ready for pickup... Problem is, I have been by the store 3 separate time to try to pick it up, and no one is ever there. The first time, the sign on the door said gone for lunch till 2pm it was 12noon. The second time I stopped the sign on the door said gone for lunch till 5pm it was 3:24 pm... Now the 3rd the Ive stopped it was 10:30am with no employee In sight even though the store hours are posted as 10am-7pm... Im on hold with Verizon customer service going in 20min now... And Im pretty sure this is also going to lead to nowhere.... guess its time to switch. 😡

Very helpful 👌😊 Sarah really knows what shes doing. Thanks

Maddison greeted me right away and was able to help me with my request. She was extremely helpful and made sure I understood my options for plans and phones without pressuring me. I appreciate her positive attitude and understanding. I was in and out with a new phone, case & screen protector with my phone in less than an hour!!

Sarah set my new phone up in no time and answered all of my questions.

I had a great experience at the Verizon store in Fair Oaks. The service was friendly and professional. I was able to pick out a case for my phone and get a screen protector put on. My information was transferred to my new phone quickly and the employee explained the process of sending my old phone back in a way that was easy for me to understand. She also made sure I still had my state employee discount. It was overall a satisfying experience. I would definitely recommend this location.

Extremely pleasant staff. The employee received ZERO help from corporate. We were told our online order was canceled and we’d just have to come back next week and order again! After an hour and a half we finally called ourselves and our business was concluded in five to ten minutes.

We had an amazing experience with Sarah today. My daughter broke her phone and we upgraded and transfer the data so when we left the store, it was all ready to go with a new case, liquid armor, pop socket, the works! The store was clean and they took special care to sanitize the counters and anything that was touched by a prior customer. I highly recommend this location for all your phone needs!

We ordered a new iphone 12 online and were given some incorrect information from the person online. We went into the store to pick up the phone and encountered a mess. Malik was sooooo amazing and he helped us figure everything out. He was the only person working at the time and he handled 3 different customers with ease and he made us all feel like we were getting all of his attention. Every business needs a Malik!!!! We were very impressed and no I am not related to him:}

Easily was able to help with what I needed and answered any questions that I had. Told me things I didn’t know about my new phone that was very helpful.

Our salesperson, Malik,, was excellent. He was thorough, informed, helpful, and very likable. Ill return to this store even if its not the closest to where I live.

Best help Ive ever had at this Verizon. Best customer service experience in the 20 years plus. Greatful Verizon customer.

Great service from Sarah at the Verizon location on Madison and Hazel. Was very helpful and knowledgeable regarding my IPhone purchase. See Sarah if you need a new phone.

Was able to switch carriers with ease. Person was very helpful.

Malik was a great listener, knowledgeable and efficient. Best experience!

Sarah is an amazing person! She took care of everything I needed in timely and professional manner. Thank you!

My wife went in to pick up her new I phone 12, and the young lady was very helpful, patient, and knowledgeable. The process of transferring all the data from her previous phone went very smoothly and didn’t take long at all!

Malik took his time to explain everything in detail and did not rush anything. Thank you Malik for awesome customer service. It’s hard to find these days!

Was very happy with the service, the sales person did an awesome job in finding a promotion to save me money and get my daughter the phone she wanted...

Sarah is knowledgeable, polite, professional and conscientious. A pleasure to do business with.

Maddison was great! Helped me with my new phone and was even kind to an unruly nasty person who came into the store. Great experience!!

Absolutely great customer service.

Ashley was very polite, professional, knowledgeable, and proactive. She helped me get the phone I wanted in spite of several challenges. She answered all my questions and helped me choose several important accessories. I would highly recommend her to anyone.

Manager with attitude, not exactly customer friendly, will not explain products when want to buy. That was JanuaryNext time there April 3 Friday late afternoon: Bought 10ft corded USB-C to USB-A, cost over $40, faulty as soon as took home, would not charge first time tried it, took it back 2.5 days later, Monday morning, April 6, in box, first time I could get back there, refused refund yet didnt have replacement wall charger. Said I had to get replacement through Pure Gear Warranty yet pure gear no longer taking warranty claims online I found out 3 weeks later after trying 4 times (first chance to deal with this -- since my daughter in hospital 17 days beginning April 6)Pure Gear also charges $11 shipping for same product I already paid this Victra Verizon store for, but have nothing to show for it. In other words, IF I can actually get a replacement through pure gear ever, it will cost me over 20% more....this Victra store cannot be trusted-- certainly not in business for the customer. I paid over $40 to them, still have no wall charger for what I paid for.

I showed up 30 minutes before closing to upgrade my phone and Chandler was more than happy to help me upgrade my phone and get everything set up and moved over correctly. Great customer service and knowledgeable about the different phones I was considering!

I went in with my almost 3 year old and it is not often I take my kids into a phone store and not get looks of apprehension. Ashlee was super nice to me as well as my daughter. It was quick and simple.

Their customer service wasnt bad. However, Verizon, itself, is a bad deal. I quit Verizon because I was fed up with paying exorbitant rates for phone and internet service. I switched to At&t because my overall costs for the same services were literally reduced 100%! Check out At&T and other services and compare before you sign a contract with Verizon. Also, I had a disagreement with Verizon over my phone bill and they charged heavy late fees and penalties. Verizon is corporate, indifferent, high-priced greed. My advice: Look elsewhere!

I guess it was my fault, really. I didnt understand that an authorized retailer means its not the same as an actual Verizon store. They can do some of the same things as an actual store but others are limited. All in all, the employee that I worked with was quite pleasant. I wish I could remember his name. Chance, Chad, Carter. Something like that. (Im sorry dude 😔)

Sarah does a good job but the store is always understaffed so there’s long waits

Ashlee was awesome! Took the time to walk me through everything, and transferred all of my info from my old phone to my new one!I’m sending my parents in to see her to get new phones.Great experience!

I came in with a broken phone. Ashlee helped me and informed me of all of my options. She was very friendly and was able to get us the best deals on an upgrade. Thank you, we will definitely return when we need assistance in the future with our phones and service.

Sarah Baldwin was excellent and very thorough!

New location is a very nice open design. My wall phone charger died overnight. Great helpful customer service today!

Extremely helpful getting our new phone plan set up and went above and beyond to help make sure our experience was wonderful

The Supervisor, Ashley was very professional and knowledgeable, answering all of my questions and setting my phone plan up according to my professional and specific needs. In all my experience was made exceptional, thanks to Ashley. I reccomend this specific store to folks in and around that area. Thank you.

Ashley was wonderful. Great customer service. I will continue to go back to verizon again and again.Loyal customer for 24 years.

We gave the man quite a work load and he wasnt rude at all! It was great!

Some mistake on their computers in recognizing my pin number caused us to waste an hour and necessitated an extra trip home and back. Besides that would be five stars.

Horrible experience with service at multiple stores. Sorry. That dude works at a different store. Not our problem anymore. Going on four days in a row of oh Im sorry for your issue. I know what to do. Ill call you back today. Or my manager will call you as soon as hes in at noon. Not one call back

Ashlee was was awesome. Went above and beyond. High marks for sure

Very friendly and knowledgeable. Made the process of replacing my phone very simple and quick.

I went into Verizon today and the customer service I got was excellent thanks.

I dont prize myself as being one of the easiest people to get along with because I can be quite demanding and needy. But I refuse to believe that this store provided anyone with anything less than five star rated customer service while standing behind every product they sell and that Verizon carries. If You had a negative experience, I invite You to take a step back, calm down and speak respectfully and sincerely. Because these gentlemen will go far above and beyond any kind of service that can be provided from any carrier. I should know because they helped me out of a situation that made me a Loyal Customer, for Life.Example: I was a Verizon customer from another store and I could Not get the (other store or Verizon) to back a product. I came to this location and spoke to one of the employees who helped me word a statement directly to Verizon. What followed was truly unbelievable. I received over $1,000 in services and credits.Now, I May be Reckless in My Personal Life, (an inside joke) but I Trust These Gentlemen With My Wallet and My Life. I Support Them Without Reservation.

Got fed up with my carrier so I moved my account to Verizon. Ashley was very helpful finding me the right plan, and had me out and connected in less than an hour.

Very professional,and extremely helpful

Nice people to get a phone and they were help full

This place is a disgrace! the people are rude and dont know what the hell theyre doing. if I could give zero stars I would!

Getting service was fast and easy and the staff is very friendly.

Waited a week for a phone to come in. Received a call saying it was in, came in and was told the employee needed to take a lunch and would be back in an hour. Came back to store and was told after waiting 10mins that it was not in because someone canceled the order and gave it to another store. Ridiculous! Horrible experience

Helpful staff who were kind and understand. though it took quite a while to get anything done being the only customer with 2 people behind counter. other than that, I would suggest this location.

Very helpful...both the gentleman were great

Purchased a phone with 14 day free return. Did not come with return shipping label. Was told to go into s store. They keep telling me they cant do it or give me a receipt for it. Waiting for a long time. My options to walk out or what. FY Verizon.

Great store. The manager is very knowledgeable and personable.

Best customer service around.

Great service from Chandler!

I had concerns with my phone and account, and I kept getting steered into a sales pitch. Nothing for my account or phone was resolved. Except call 611. Or spend close to 1k for a phone. NO THANKS.

Ashlee was very helpful in what was a somewhat frustrating situation.

Great service.

Fast and knew what they were doing.

Good customer service

Awesome employee and great place

Fix youre time

Malware central

Phone sucks