I had the best experience today at Norco! They were organized and on time. Most importantly was the attention to detail I received from Tanya. She was just so personable and easy to talk to and I felt totally at ease discussing my options. She was informative and patient and I left feeling great about my choices and confident with my decisions. Thank you Tanya 🤗

Edit: Norco reached back out to me that it appeared it may have been a mixup in their internal order process where someone had me on the wrong schedule. Still not thrilled that this took many calls over time for someone to finally understand it was an issue internally.

Wonderful team who walked me through the use of my equipment. Everyone is nice and you will get any of your questions answered. I also appreciate that Norco provides you with lots of online information to help you be successful.

Update 7/9/21: I am upgrading this to 5 stars now as Norco did follow through and worked out an alternate solution. Thank you for following up and finding a solution.Updated from 1 to 3 * 6/21: I did receive a call back with an apology and a better description. I do understand that they are receiving a lot of calls about this issue recently and I believe they will be improving their script.Original:What made me finally write a review is that a medical device I have through Norco, and regularly restock supplies for through Norco, has been recalled. My specific unit is on the recall list, yet Norco did not notify me. I had to find out by chance through other means. When I called Norco they just sent me to the manufacturer website and Norco considers the device to be working properly and they will not do anything even though it is still under warranty. They will not allow me to return it for a different model that is safe to use. The recall says that the device is unsafe and to stop using it, however Norco doesnt care and told me the device is working properly.Ive had a medical device through them for a few years. I regularly order replacement supplies and even though every time I get a bill I ask to be put on auto-pay, and they say they do, it never happens.

I live in Seattle but I picked up the Everett office because of its relative high rank view. I was not disappointed. Tanya in the office was very patient and helped find the mask that fits me the best. Thanks, Tanya.

The are the best! I am very happy with the service and care I have received. The are professional, considerate and just overall very nice to deal with. Thank you!!

Kudos going to Gerald and Rick for very timely return calls and explicit instructions.Employee/owner of the month goes to Kendra who also returns calls and emails in a timely manner. Often checks in on welfare of clients/patients. I had Lincare for 10 years; very little interaction and phone calls not returned, so I changed companies last month after a recommendation I received from someone in the medical field. I am quite satisfied with the professionalism being shown.

I didnt pay attention to my high insurance deductible so I was unable to afford my new machine. I reached out to Kendra who helped me previously and she responded quickly. She explained my options and even let me know some alternatives.I met Christie at the counter at the store and returned everything promptly. She mentioned dont pay for anything yet, since insurance will reitemized and credit. She also gave me a line by line pages showing what I returned to make sure. Normally, I would have questions but she already answered all of them beforehand.Deanna, the branch manager is lucky to have this crew. I dont normally write reviews, unless people but these folks just made me feel better about my situation. They have authentic empathy. Thank you.

Any time I call with an issue and get Gerald, Ive had a good experience. Hes helpful, kind and just awesome. Team Gerald!

My Dr. sent my prescription to them on 7/30. Today is 8/30 and Ive called several times to get an appointment. They wont make me an appt until they check with my insurance. Just a simple call. Should take 5 minutes. The last time I reached someone they said they would put in an urgent request for someone to call me. That was 2 weeks ago and nothing. Today I call the number and the phone recording transfers me to the attendant and then disconnects me. Making me wait a month then cant reach anybody is unacceptable. Switching to a different provider. Ridiculous. Unacceptable.

Excellent service and care. The staff made me feel so comfortable and welcome. They were able to answer all of my concerns.

Yes I would like to express my appreciation for Norco Medical Im 70 years old I have COPD and Ive been using them for a couple years now through the VA and they are awesome Ive been dealing with the gal named Wendy who was very courteous and efficient with her help and then serviceman they send out his name is Michael he is Eastern European I believe and is really a good upstanding person it seems and very helpful and knowledgeable he explains things to me about the machines and how to use them Norco is highly recommended by this Vietnam veteran Im pleased to have them helping me with my breathing problems theyre real fast on getting to me when I have a problem Im totally happy with their service! Very highly recommended! David from Lynnwood Washington! Ask for Michael, hes awesome!

This was my 1st time using Norco.I am so glad I used their services.A gal named Christie H has been handling my need for a walker from day 1. She kept in touch with me every step of the way, happily answering my questions in such a way that I understood.She tried so hard on Friday to get everything done before the weekend, but my Dr hadnt sent the order as we had hoped.First thing this morning, Monday, Christie H sent me an email telling me the order was there and she was going to try as hard as she could to be sure I could have my husband pick up the walker. I am so pleased and impressed with her level of professionalism and friendliness. I will be telling all of my friends to go thru Norco for their medical supply needs. Thank you Norco and Christie.

You would think Norco would notify users of the philips dream station recall and have a plan for such purchasers. My wife was still making payments at the time of the recall. A call to Norco about options for this problem was met with a “don’t care” attitude. Thanks, Norco!

I had to wait a very long time once just to make an exchange, but notice please that I still gave the business 5 stars! Kendra is the quintessential representative for starting a C-PAP routine. I am a true diva, so this process was not easy. Kendra was nothing but positive and encouraging. She is always willing to go the extra mile even if it could be passed on to someone else. Communication is her forte. She always responds and she is always above and beyond. If not for her support and tips, I would have given this up long ago. Thank you, Kendra for helping to save my life.

Kendra’s kind, knowledgeable help in getting me started on CPAC treatment was greatly appreciated for this hesitant patient.

Staff is very caring and professional regarding their customers. Thank you for your continued support.

Great service; very friendly.

Ive recently changed to NORCO from another similar supplier and am glad I did. No matter who answers the phone my questions are readily answered. In one particular conversation I was told that my success is their success and I believe they mean it.

I have never had an issue with this place in the 9 years I have been going to them! They are always so incredibly polite and helpful, I always get answers right away, or as soon as they are able. During COVID-19 I was able to get my machine serviced from curbside. Great customer service, care and all around one of the best places I’ve been.

Have a cpap machine, and Ive called my insurance, they cover it 100%, and they with my doctor made sure the prescription were sent to norco.Of course weve called norco and they havent received anything. And they bill just keeps climbing.Look for another medical provider, or use Amazon (cheaper prices) but what ever you so, Id stay the hell away from the crooks at norco. Nothing but scammers.

Kendra was very helpful in getting me set up for success with CPAP therapy. Extremely knowledgeable & very friendly.

Con artists plan and simple. If I could give zero I would.

I recently traveled from Connecticut to Seattle and didn’t pack a vital piece for my CPAP machine (which I need desperately). I went to the Norco Store in Everett and had the most wonderful experience. Katy was extremely helpful, understanding, and was able to help get the missing piece. I am extremely grateful and I highly recommend this supplier of CPAP equipment. Thank you Katy and Norco for solving my problem. I can now enjoy the rest of my vacation, sleep soundly, and not worry about my apnea. Forever thankful!

Amazing customer service!!! Great communication, got my order finished within minutes...highly recommend Everett Norco- the branch manager who I ordered through was prompt, professional and knowledgeable.

Robin and kaipo were amazing and so fast to help my mom and get what she needed before she passed they definitely went above and beyond my expectations I truly belove if it wasnt for them she would of been gone sooner

I purchased 6 dreamwear under nose nasal pads for my sleep apnea machine through norco. I did not see any prices but I did see prices on Amazon and they are $8 a piece. I figured they would be around the same price. Norco sent me a bill for $195.42. This is outrageous. I highly recommend staying away from this place.

I am a new CPAP client who was referred to NORCO in Everett by my Physician. Kentra is the employee who initially set me up with my equipment and coaching on it’s use. My experience with Kendra and NORCO has been very positive. I’ve had reason to contact Kendra a number of times with questions and to order equipment. She has always responded in a most professional and efficient manner, regardless if in person, by phone or email. I’ve also had occasion to be helped by others in the office and have received similar care. In addition I am very well satisfied with the quality of the equipment which they recommended for my purchase. I give Kendra and the NORCO company the highest recommendation.

Last Oct/Nov they sent supplies to my old address (updated insurance and address on their automated system on the phone but it didnt take) and the MANAGER said she would remove the charges off the bill since I never received them. Placed a order in Jan when I actually called them to change address and insurance and spoke to a person. Did not even receive order and it was not even placed! Placed an order in June received it in July just fine but to my surprise my bill said I owed $307! Did not take charges off for the previous fall. I would suggest to anyone looking for cpap supplies to look and purchase elsewhere, i can buy cheaper without insurance than what they charge with insurance, very inconsistent, phone rings and rings and rings. Wait on phone for 20-30 min before someone answers.UPDATE: PLEASE RETURN CALLS AS YOU HAD SAID YOU WOULD DO!Since I cannot seem to get anyone on the phone when I call, they are either too busy with inventory or nobody picks up the phone after 20-30 minutes and I do not have the time to sit on the phone for hours. I was told Deanna would call back (which I have not received a call and it has been over a week). Please call me and not a robot call...

Wait is way too long very slow while others gab

Love them!!!! Amazing caring staff, individualized service, never rude never rush you. They make you feel like you really matter. Their kindness and sincerity make you feel all warm and fuzzy. Highly recommend these folks. You just dont get old fashioned service like that anymore. Thank you Norco medical!

The Everett Norco office has excellent customer service. I spoke with Michelle on the phone, and she was extremely helpful. She made an appointment for me the next day, and gave me additional phone numbers to re-order equipment in the future. My appointment was with Debbie, and she was very helpful as well. She listened to my problem, then offered a different product that works a lot better, and took time to explain everything about it. I am very happy with the service at Norco in Everett.

This is an employee owned business and you can tell! They really care about the customer. They handled my individual case so politely and efficiently. I believe it was the Branch Manager who helped me. I am so impressed. A company that cares, in this day and age, is fabulous!

Every time I call this place, I get a different answer on why I haven’t received my equipment. They always blame someone else but are unwilling to put me in contact with the person that they blame for the delay. I’m very disappointed in their lack of empathy for someone in pain. I would not recommend them.

My name is Rose, I came into your business with my daughter Leah. I brought in a prescription for a cane due to an injury I had received, after going to multiple other establishments and having no luck and being treated horribly it was refreshing to walk into your store to be greeted with such enthusiasm, it made our day so much better. The wonderful ladies working were so incredibly compassionate and helpful even when I came across frustrated they were all incredibly patient. Its not often we come across such nice people, thank you guys for all that you do.

Cant thank you enough - late delivery on a Friday night. Mike took time to explain everything and walk me through new items. I know the office and drivers are extremely busy right now - but I didnt feel rushed or hurried.Thank you for helping me get my Dad set up with no stress.

Today I had a class to learn how to use a cpap machine. I’m in my 40’s and was really not wanting to to use this machine due to the stigma around it and skepticism if I really needed it and if it would do any good. I was also doubtful of my ability to tolerate it. I am happy to say that all the staff I encountered at Norco were not only kind but extremely prepared and knowledgeable. The training left me feeling positive toward using the cpap and equipped in how to use it/what to expect. I’m also quite hopeful and determined I will be able to make this machine part of my life successfully, and by doing so feel better, prevent illness and be able to live a longer and healthier life. Thank you to all the staff at the Everett Norco office. What a great experience today. So impressed!

The process of actually getting into the office was a little difficult with insurance and the doctors office and NorCo going back and forth. Once I went into the office though, everyone was so nice and helpful. Especially Terri, she was so sweet. Five stars for Terri!

Difficult to deal with. Lied to me about submitting my prescription to insurance. No availability for a fitting. Gouge prices. Reminds me more of a used car lot than a company engaged in the medical profession. Any wonder why our healthcare system is such a mess? Id buy online without insurance before sending any business here. My providers exact quote, We hear that about them a lot.

We had a great experience today. We misunderstood the pick up process, and found out we were supposed to schedule an appointment. They were able to get us scheduled today and were very thorough in explaining everything we needed to know and how to connect with them if we needed help later. Thank you, Debra, for making the process less stressful!

Went today for a 2 hour class on a sleep machine. My first thought was are you kidding me?! So glad I went. The clinician Kendra did a great job. She was informative and made it well worth my time. Every person I came in contact with was friendly and seemed to actually enjoy their job!

Debbie, Terry, Tanya and Deanna. They were very busy and work together as a well oiled machine!!!! They always make sure to answer any questions and are an amazing resource. I recommend Norco 1000%!!!

Good products, and friendly staff. They treated myself and my disabled mom with the outmost respect, i will definitely go back for any other medical supplies we might need in the future.

Excellent service!!! My husband needed his CPAP machine desperately as it had been stolen, and they stayed late to help expedite the process. I am so thankful for their extra effort and time. My experiences here have been they go the extra mile Everytime I came in the office.

Plenty of associates, all sitting in cubicles. The only one at the front that was helping customers was nice but had a line of people waiting and had to answer phones as well. There were 7 of us waiting and not one employee sitting in a cubicle came over to help. Very frustrating, especially when some were not on phones and were looking right at us waiting...My aunt had a low air loss mattress delivered from here and the delivery person told her to look on YouTube to figure out how to set it up. Poor customer service.

Thank you Debbie &Terri for staying late to provide me with the supplys for my c-pap. Many people would have had me to return another time. Thank you!

Called to get a for my CPAP machine. Informed I need a prescription for a hose ( ie call doctor and wait 2 days for response to have order put in for a Hose prescription). ....then wait a day for it to be faxed. ....then usually process it within as couple days. ....then billing ( Ill pay cash)....and...10 days out I Might get a hose.A. I tore mine trying to get it off to clean it.B. ....its ...not a medicine ....its a part. ( why require prescription for a hose I just ordered a 4 pack of online for $24.95) ( exact same manufacturer).C. Why the hell would an immediate need item take weeks to provide ?D. Norco buys these at bulk supply chain cost of about $2.45 but charge over 40.Order your hose online. You can literal have it overnight air shipped for the same cost as this place.No PrescriptionNo 4 extra processesNo 3 to 4 weeks outNO PROBLEM.

I am so grateful to Trudy and team that expedited my CPAP order. My current humidifier was not working and I was leaving for a planned vacation in two days but needed my new machine quickly! Job well done!

The two ladies were exceptional with a sense of urgency and strong understanding of resolving issues and finding the solution. I was quite pleased with my visit and look forward to coming back for more supplies.

Horrible, rude, and uncaring. They refuse to return calls and leave patients without medical supplies because they simply cant be bothered. Ive decided to just forgo what I need and just hope my health gets better. Edit: I want to add this happens more than once. Multiple times over years.

Understaffed but the employees that were present were very polite, engaging, and ensured all needs were met. 5/5 employees, 2/5 management. You guys have the right people working for you, now just have the right managers scheduling and hiring more.

My father had a bad fall down the stairs and had multiple broken bones. He was in urgent need of a hospital bed and Deanna at Norco was amazing. She expedited everything and was so compassionate. The bed was delivered the same day and we are very thankful.

I just had a wonderful amazing experience with awesome people in Norco Everett. The manager Deanna is very compassionate, knowledgeable and caring for customers as we are her family members. And Terri at customer service desk is just a lady with the loving heart! She took care of all paperwork in such beautiful ways, politely offered to do all equipment assembly and showed her warm support. I wish that tipe of service would be eveywhere. Thank you so very much!

I picked up my new Cpap today and was very happy about the service and courtesy I received. I had my last cpap for 7 years from another local provider and the entire time everything was difficult. In the 1st 5 minutes of walking into Norco Everett I new I had made a great decision changing. What a great staff.. 😃 Thank you Norco Everett

Takes 5 hours to get sleep apnea nozzle for machine. Saw tons of people come in after and leave before. Thought they were supposed to help people not make their lives even more difficult with ridiculous antics.

Worst customer service ever! I have been trying to get a CPAP replacement for my husband from a prescription the doctor wrote as his is broken. I have been contacting them for almost two months and they keep messing up the paperwork. They are incompetent on processing medical requests. Have spoken with the manager who tried saying he needed a new sleep study although he just had one recently, and medicare will not pay for another one in that short of time frame. Finally spoke to a person in Portland who corrected the mistakes made on the request they had submitted.

Bad at listening bad at repeating what they thought they heard. Phones always ring and ring until you get transferred to the manager.....who never answers their phone. Constantly getting sent items I don’t orders or need leaving the burden on me to make sure they get returned and credited. There is nothing closer to use and it’s just trash. They are friendly and polite but that only goes so far, incompetent customer service is all I could call it. Since this I called again and played phone tag. Until I called again for new supplies and found Jeron what a great helpful listener upgrading my rating based off him...ask for Jeron

When on vacation from out of state I had an issue with my sleep machine. Deanna and the friendly staff in Everett came to my rescue and resolved the issue. Very grateful.

Went in for a CPAP training. 1st off the front desk staff were beyond awesome. 2nd, the clinician, Kendra was a top notch instructor/facilitator. Mr/Mrs Norco.... you should take your staff out to dinner!

Initially I was skeptical because I kept getting the run around by the customer service folks by phone. I decided to just go in and get my prescription and insurance settled.Then there was Terri and Deanna. I queued up and met Terri when it was my turn. She understood my frustration and promised to find someone to help. That person was Deanna, the branch manager. She couldnt have been nicer. She even suggested I get new headgear for my new CPAP.Then it was back to Terri to get the machine and get all the paperwork finished. So ladies, thank you. Oh, and I love the new mask (Dreamweaver, I think its called). I had the best nights sleep Ive had in forever!

This company has a phone number but you cannot reach them. Worst in this regard. In addition after failing to reach them, I drove to the place only for them to take my phone number that they will call me since 6/6/2019 and about two weeks plus nobody has even bordered to called me nor have I received the prescription. This is what you do when you have monopoly, I guess.

The branch manager went above and beyond for me, giving me personalized attention and helping me get the exact product that I wanted through my insurance.

Trudy was very helpful and got all the supplies I needed for my CPAP machine.Tanya was great in setting me up with my replacement CPAP machine! She explained all the new features of the machine and custom fitted me with a new face mask. 3/6/20.

VERY SATISFIED WITH THEIR SERVICES!! VERY INFORMATIVE! ALEX IS GREAT.

I went back to Norco return my rental CPAP machine. Unfortunately, other paid for CPAP Humidifier, tube and other supplies are not refundable. Norco has nice display area and very friendly receptionist; however, its rental equipment was very expensive.

Terri is the best. So helpful and kind. Love this company-Brittany

The office staff was super helpful in assisting me - went the extra mile! Thank you for your kindness.

Three weeks ago my Doctor sent the prescription, as per today didnt get any call for my supply or appointment. I called four times and getting the only answer that my prescription is under process. What a creepy service.

The branch manager Deanna went above and beyond for my father and was extremely helpful!

I recently got my CPAP from Norco and had a great experience. I assumed that the class that is now required when you get a CPAP machine would be a waste of my time, since Ive had a CPAP in the past. I was wrong, it was very helpful and informative and far better than reading a manual about all the features these new machines have. Kendra was very helpful with showing how to use the machine and improve my chances of success with it, as well as helping me understand what my insurance will cover. The way insurance companies now cover this type of equipment can be a bit confusing.

I get my c-Pap supplies here. All my experiences with everyone at this location have been great.

Helpful and knowledgeable staff who go above and beyond to make sure you have what you need.

I had a wonderful experience. The staff is amazing.

Dont bother calling because they NEVER answer and dont bother with a voicemail because they wont call you back. No wonder Amazon is taking over, they got my business. Bummer

Absolute nightmare and blame game for my wheelchair, taking days of calls. The hold up is always on norco from them not checkibg their fax pile tell they feel like it, to not bothering to call the insurance after they get chart notes.2yrs ago 5 star, If you want service dont worry about other peoples privacy, stay near the desk and be prepared to stand the entire time they are talking with patients. Super helpful and patient, put up with me not knowing anything about the machine i have. They asked questions so they could figure it out.

Costumer service was amazing! Everett office went alcove and beyond to help me keep my cpap machine after losing coverage! Thanks for everything!

This is the WORST customer service I have ever been to!!! ABSOLUTELY the WORST!!! Their workers are NOT friendly at all! If I have a choice I probably wouldn’t even give it any star at all!! DO NOT WASTE YOUR time coming here!

Trudy and the rest of the staff went above and beyond today to help me obtain a nebulizer for my wife. Within a half hour they were able to get the Rx filled and get me out the door -- even staying late so my wife could avoid an ER visit later that night. I live in Woodinville but will always travel to Norco for any DME needs in the future. Thank you so much.

Wait time is horrible. You have to stand at front desk. They were rude to my daughter. Acted as if she was a bother to wait on since they had misplaced here paperwork. Impossible to get in to have machine turned down. My daughter wont use her machine any more because it was turned up so high her stomach filled with air and was painful. Go anywhere but here.

OUTSTANDING! I was recently out of town on a Friday with a failed BPAP machine and was in desperate need of a replacement BPAP machine so that I could sleep properly. Deana, the NORCO Everett General Manager, made it happen! I am most grateful to her personal committment to excellent caring service. Upon my return to NORCO Everett, the team of Deana, Trudy and Kendra were most helpful in all services provided. THANK YOU FOR ALL!

I forgot my cpap machine in CA when I went on vacation to Washington. I cant sleep without the cpap machine so I was up a creek without it. I called Deana at Norco Medical in Everett. She totally hooked me - she called my dr.s office for the prescription and hooked up with a travel cpap for a great price. I really got some top notch service from them. Nicest thing is when I called them, a human being actually answers your call instead of the dreaded digital answering with the endless menu of options you have to go through to get to an actual person. Great customer service...Thank you!!

I cant thank them enough for the extra miles of work this team did to help me obtain a CPap Machine. Many thanks to Terri, Kendra, Debbie, Deanna, and many others who all worked as a team to correct many errors made by other entities like the insurance company, the sleep study hospital, the referring doctors office, et cetera. They consistently stayed on top of what needed to happen next, and helped me figure out what I could do to help the process along. They fit me into already busy schedules and they made it happen! I have slept with my CPap for two nights now and feel utterly thankful for their help. Without their persistence, it would be at least 1-2 more months -- minimum -- before I had a CPap. Thank you ladies! You are appreciated!

Doctor placed the order, waited 5 and 1/2 weeks to hear from them, simple order for diffuser filters, they did not have them in stock when I visited the store, was told it would take 2 weeks to get them and they would charge my insurance but I would need to pay the co-pay that was more then I would pay if bought online

Great staff and super genuine! Thank you Trudy for being so responsive and kind.

No person EVER answers the phone. You get in a circular redundant loop where you are transferred over and over and over again. Ridiculous way to field calls.

I was a day out of surgery with a non functional ResMed and these guys saved the day. I had a bad experience at a Norco in Eastern Washington but these guys more than made up for it. Thank you!

Great service from Trudy and the rest of the team.

Poor communication skills means I know one supposedly $530 on something I thought I owned (thanks to my insurance company telling me I did), but was apparently renting it.. even though I wasnt using it because its use gives me astham..hmm not to breathe while I sleep or not to get to sleep because I cant breathe...And now I somehow have to absorb a $500 bill over a miscommunication

They answered all-our questions and got me on the road to a good nights sleep

We thank so much Norco of Everett, in special to Alex, he worked really hard to help me with getting me a liftchair.

Why cant they keep basic CPAP items in stock ?

Nice staff

Rockstar staff