I found the people here will go the extra mile for there customers. I called them numerous times when rebuilding my rear end and they were happy to answer all my questions. When I went into the store I was met with the same friendly service.

First Id like to say the VeteranSuicideAwarenwssJeep is NOT sponsored, nor were we asked to write this review. We got our set of 5.13 gear set at an amazing price from Northridge4x4. Everything was packaged well, minus one bottle of fear oil was leaking. Install was straightforward, came with stickers and instructions.

Buyer beware. I purchased a Yukon complete 4.56 gear set with master overhaul kit for a Jeep JK non-Rubicon, in addition to the Yukon Extended Service Plan through Northridge4x4. The original gear set arrived with one of the overhaul kits missing parts and a chip in the front Dana 30 pinion gear. Northridge4x4 was able to quickly get a replacement Dana 30 gear set and master overhaul kit expedite shipped from Yukon. I highly recommend Northridge4x4 and was pleased with their customer service. Once I received parts that seemed to be in good condition, I had a reputable gear shop that is also an authorized Yukon distributor install the gears. After installation, the gear shop had to replace the rear ring and pinion due to excessive gear noise. This added $450 to the cost of parts, but the shop covered the cost of additional labor to tear apart the rear end and replace the gear set. I still have yet to get this issue resolved, but that is not the reason I am writing this review.During the break-in procedure, which I followed exactly as written by Yukon, I noticed that at speeds over 50mph; my front differential made a noise similar to that of a whistling teapot. After 500 miles, the gear shop checked the pattern, made sure that everything was torqued to specification, and changed the gear oil, but the noise remained. I contacted Yukon customer service and explained the situation, gave them invoices from NorthRidge4x4, copies of the Yukon extended warranty, provided shipping information from the ring and pinion that they drop-shipped from one of their facilities, and provided all of the information of the shop that installed the gears. After 3 business days of back and forth emails and phone calls, their response was that they needed a picture of the ring and pinion before they could even begin the warranty procedure. This requires going to the gear shop to have them remove the front cover and dump out 2 quarts of gear oil just to prove that the shop installed the gears that I have provided purchase orders and shipping labels for. Furthermore, it seems like the extended service plans I purchased are about as useless as a submarine with screen doors.Now, I can understand if I installed the gears myself, Yukon might be able to question my integrity, BUT I had one of the top gear shops in the Midwest install the gears which is ALSO a Yukon distributor. It is insulting to both myself and a gear shop that has been in business since the ’70s to have to jump through hoops to get this warranty issue resolved. I can only assume that they wish to make the warranty process as painful as possible to discourage people from making warranty claims. I have little hope that this issue will be resolved by Yukon, but I will update this review once we agree on a solution.Update 4/29/2021: I was contacted by a member of the sales team and we are working to get a new gear set installed. So far I am happy with the steps that he has taken to resolve the issue.Update 5/14/2021: A new ring and pinion from Yukon has been installed, but I have not been able to contact the sales rep that I worked with before. The total out of pocket cost from this ordeal is $770 with an additional $125 when the shop replaces the gear oil after break in. I also have not been contacted by Yukon to ship back the 3 faulty gear sets.

Missing parts out of kit and customer service is unavailable. Thats real convenient. I just expected better.

Had Yukon Gears installed in my 2015 F150 after putting larger tires on the truck. Wow -- the gears are awesome. Got all my power back. Breaking in the gears was easy and they work great. They were properly installed by a shop specializing in drive trains so theyre quiet. This is the fifth set our family has bought and had installed. The guys on the technical support line know their stuff and can help you pick the right combination for your vehicle/tire size/performance characteristics.

I didnt do enough research before I ordered my gears and lockers from Yukon. The gears were fine, but the zip lockers I got needed a lot more installation work that wasnt mentioned anywhere in the description or the instruction manual. It took 3 days going back and forth over the phone and email, sending pictures to Yukon before they finally told us what we needed to do. Started the re gear and lockers on Friday night, and it was suppose to be done that Sunday. Here I am a week later still working on my Jeep because Yukon didnt care to mention the modification that needed to be done. I would look into alternative brands with better customer service before finalizing your purchase with Yukon.

Had a great experience with Red ordering replacement parts for one of their lockers. great customer service

Very good parts use them all the time

I purchased parts from them that came with a warranty. The parts broke. When I called to ask about the warranty the rude guy on the phone told me they dont make the parts anymore so the warranty doesnt exist. Dont trust them to back up their products. I wont purchase anything from them again.

I orders diff parts from these guys on Tuesday and paid an extra 200.00 to have them sent next day air so we could get our customers truck back up and going by Wednesday night and on Thursday morning I am calling to figure out where my parts are at. As I get them on the phone all I get is Im not sure what happened but the parts were shipped on UPS ground so you wont get them until Friday and they blame it on the computer reverting the shipping back to ground and not next day. They did give us the money back for the shipping costs of next day air, but this makes my shop look bad and it doesnt seem to matter to these people.