This was a great experience. I was looking for a specific build for my vehicle and they had it en route. we were able to confirm it was exactly what I wanted and Michael was able to lock everything in sight unseen. We were able to arrive at an out the door price and there was no pressure nor last minute surprises concerning the purchase.A very smooth experience with Michael. Only 2 reasons why I gave it 4 stars is because in my view, 5 would say that theres no more room for improvement and the second reason has to do with the dealer.There was a hicup in receiving the vehicle beyond Michaels control. He, however made everything right.I highly recommend Michael and the dealership.

They have indoor and out seating with spacing for safety. Ordered bacon lettuce avocado sandwich. Excellent, fries needed to be crisper but still tasty. Great wines and cocktails, lovely service, definitely try. I was having lunch. Only disappointment, no specials. They always served incredible dishes.

The Lexus Escondido team represents among the highest levels of customer service we have experienced at any Lexus Dealership. Answers are always clear and detailed for us to make informed decisions in what services are needed for our car. We use to do business with Lexus San Diego, we wish we would have found Lexus Escondido sooner. They are definitely worth the drive to.Great customer support from beginning to end with team going the extra mile at every stage. The Loaner Vehicle team contacted us the same day we returned the Loaner to advise that we left glasses in the back seat. Considering we drive from Riverside County, they are holding it for us until we make our way back down to San Diego.Our Service Advisor Matt Ivko is always prompt and professional and makes us feel cared about, rather than just another customer getting their car serviced.

This place is amazing! Architecture reminds me of a high-class casino, including many of the same elements - restaurant/bar, event spaces, shops, art gallery, hair salon, water fountain and glass elevator. The view from the Vintana restaurant deck on the 3rd floor is pretty awesome and unexpected.What a great idea to build a community center inside a car dealership, as California needs more of this with its introverted architecture in its neighborhoods (garages instead of porches).

Excellent service and at a fair price. Facility is up to date technologically and can diagnose and repair any problems with your Lexus. Did not try to oversell services not needed. Detailed out both the exterior and interior of my car when I received to back after the work. Provided me a loaner at no cost while the work was being performed.

Everyone was great! Funny, nice didnt haggle me. But still professional! I was very comfortable with the transaction, but the car that I wanted was at another dealership and they went and got it for me.😊

Everyone at Lexus Escondido was so helpful and accommodating. The whole process was smooth to drop off my car, obtain a loaner and then pickup my car after the repairs were done. The dealership is also very nice inside which makes any wait time enjoyable.

Our go to Lexus dealership for our maintenance needs. We drive out to this location from Murrieta. Every visit at Lexus Escondido is a pleasant one. Very well maintained and well managed location. Never a long wait for service technician to talk and always a smooth/no hassle process.

Frank Atek my Service Consultant was very helpful and he made sure that everything was going well on my car. Mention that we are going on a long trip and he recommended to replace my tires to be safe. He showed concern and take care his clients . Thank you Frank for being such a great person. He kept me updated on my car progress too

Dan, my salesman, was the best. I purchased a 2021 Lexus LC 500 Inspiration convertible. I live in Florida and Dan was always in contact with me, sent photos of the car and answered all my questions. The process went smoothly and everyone at Lexus Escondido was courteous and super friendly. Highly recommend.

Omid Sarem=BEST CAR BUYING EXPERIENCE EVER!!!This is my 10th vehicle purchase and by far THE MOST AMAZING EXPERIENCE I have ever had buying a car. No pressure, no anxiety, no siting around and waiting. I am A Naval Officer and have purchased cars many times from several places in the United States. Omid is the car salesman of the century. My wife is the happiest woman on the planet. LOVE THIS PLACE would give a 6th star if I could NO EXAGGERATION.

Customer service is the best!Ive never been to a dealership where they catered to a customer as much as they did. Everyone I came in contact with were incredibly welcoming and nice. The architecture was amazing. Great job!

Great venue for an all day meeting. The food they serve isnt too bad either.

We love our RX! Features & comfort ride! Our salesman Gurmeet was great! Listened to our needs & found a perfect match! Patricia tech specialist was very helpful! Best car buying experience ever!

Bailee, my service advisor was very easy to work with, answering all my questions and addressing any concerns effectively. My car was returned to me in spectacular condition. In addition to regular maintenance and purchase of new tires, I requested a thorough detail. My vehicle is now pristineI’m very impressed with all!

Taking my car in for service was easy and streamlined. You park your car in the service bay, valet takes the keys and walks you to a waiting area, service manager meets you and goes over the details, walks you to the rental section for a courtesy car, if needed. Pickup was also easy and quick. They are a well oiled machine and EVERYONE is extremely courteous and considerate. I love my Lexus and their customer care.

It’s always a pleasure to come to this dealership. Everyone is very friendly and helpful! I wouldn’t go anywhere else. Pat Halaas

I was disappointed with the lack of follow up regarding service status. I had major repairs done and over the course of 6 days had to request status 3 times - my service representative would promptly return my call but I had to initiate the call to get status. “Just calling to update you” goes a log way to customer satisfaction!

Anthony my service rep was great. He was attentive and kept me updated with the work on my car.

Lexus IS far superior to any automotive service we have ever had at a different dealer. The prearrangement, reminders, courtesy, video showing technician’s findings, offering a car to use during service, and a serious thank you after is more than I have ever experienced anywhere.

Best dealership in SD in general. Inspection report videos are super helpful and everyone is pleasant. At this time, if you forgo a loaner, you get a voucher for a free item at the cafe.

Our service rep David Alvarado was attentive and provided the absolute best service! He arranged a ride around with Peter of the service department who quickly diagnosed our problem and the “fix” happened! The best dealership and service department - the customer comes first!

Lexus of Escondido is AMAZING! Adam Smidt went above and beyond to accommodate my service, and he even had the vehicle detailed! I was able to get a loner vehicle for my drive to work, and they were able to have my car ready after hours for pick-up when I was off of work. I would highly recommend Lexus of Escondido for any of your service needs, specifically Adam Smidt! Thank you

Mr. Matthew IVKO is the Best of the Best of the Best @ this Lexus service dept. He got me the loaner and took care of all the little issues we had with our ES 350 2007 with 200, 000 miles. My wife is happy, we love the new ES Thanks Matt IVKO your awesome.

This was probably the most relaxed and professional car-buying experience I ever had. No pressure, accommodating, very competitive prices, and sales people/staff that actually listen to you. The dealership is amazing too! I will return to Lexus Escondido for my next Lexus.

Over the years I have purchased multiple vehicles and each purchase was with other dealerships and each experience was good. However, the experience at Escondido Lexus easily surpasses all the competition!I have to tip my cap to the awesome sales staff at Escondido Lexus. Dudes like Joel and Colin in sales, make a difference and I am very grateful... Truly a GREAT experience!!!

Great location. Everybody super nice, even during pandemic; nice and clean location; comfy chairs; no hassle wi-fi. Did what I needed without any upsell or trickery, as with most Lexus dealerships. Needed GPS to locate first time when going south on the I-15, but super easy to get back on the FWY after service. Kinda Dubai vibe, compared to other dealer I used to visit (I moved last year), but over the top suits the customer. :-)

I have had the pleasure of working with quite a few individuals at this location. The service department by far is where this place really shines. Baliee, Aaron and Alex are all highly recommended. Vintana of course is always a nice option to enjoy while you wait for your car to be serviced along with their coffee bar. If you dont have the time to wait, a loaner car is offered to you as well so you can go on about your day. Exceptional service at Lexus Escondido. I did have an issue when I initially bought my vehicle because their service department was difficult to schedule but they corrected the process and is almost seamless now. If you have some time, drop by, take a tour and become a part of the Lexus family 😁

Had one of the best experiences ever with this dealership! Steve our salesperson was awesome since the begging to end! He made sure the car was ready and on top of everything! Very friendly and caring! We flew in from out of town to pick up a RX! Misael from finance was also really nice and great! Gave us a good deal and made the paperwork process nice and smooth!

Service Dept exemplifies all around Great service. Matt Ivko was superb in getting my weekend service repair prioritized so I could meet a car transport reservation. Thank you Matt, Alex (Service Mgr) and team. You saved the day. Trust your Lexus to the best team ever - Lexus Escondido!

They give a nice professional and luxury presentation upon entry. The fancy restaurant above Im sure aids this endeavor. When it comes to making deals, I believe they try, but not hard enough. I negotiated on a pre-owned L/Certified NX200t here, and while the salesman pushed, he failed to convince his manager to approve the deal on my terms. Maybe its time to just give your salespersons the ultimate say on the deal? I was giving them significant room for profit but they couldnt overcome the same greed that drives all dealerships. That being said, once their inventory increases, I am willing to give them another try.

This was the absolute best car buying experience I’ve ever had. I could not be more satisfied. Andrew Wells is the best.

I want to say the bast dealership in San Diego, fair price, and I figured out during the shortage issues in market they are the best one with no extra charge,my budget was not enough to buy car from them but I want just said god bless the owner and the people who work there, I was in many dealership which I don’t want to name, but they sell their car around 5000 more than the real price .I want to say the shortage will be finish soon but humanity never .

I was extremely pleased with my service at Escondido Lexus. Everyone, from valet to my service rep and cashier were friendly, professional, and eager to help make my stay as comfortable as possible. From the great coffee bar to the shopping and art, this place is amazing! Never thought waiting at an auto dealership could be so much fun! Lexus is very well represented in Escondido.....

Helpful staff nice salesmen but be carful I went to test a used Toyota Tacoma and it had rusted and oxidized parts the shocks were rusty and not safe every engine part had oxidation the used tucks dealers are getting have issues most from auction and out of state make sure you review the carfax throughly and even then inspect the truck top to bottom make sure to look for rust get under the truck for a visual inspection always test drive listen to engine don’t feel pressured to buy

Excellent team in a very comfortable environment! Escondido Lexus DOES NOT have the hustle atmosphere many other dealers have. Marvin was a highly competent sales consultant and Patricia helped us work our way through the formidable technology incorporated in the 2021 RX series. Great automobile. Our third from this dealer!

Our service advisor Anthony Lee was SUPER, thank you for taking care our 5000 mile maintenance service. I would recommend Anthony Lee for future customers.

Best service! Took car in for a recall repair and the 30K service. I received a video and written description of all that was done. I was called and texted when it was ready. Easy check in and check out. Loaner car was easy to get and nice to have for the entire day. Everyone was VERY friendly!

My man Matt at Escondido Lexus did an awesome job in having my interior replaced because of a material defect. He kept me informed every step of the way. After the installation the car looks brand new. We got a loaner car during the car’s down time which was very nice and comfortable too. We were taken care of with respect and courtesy. Thanks again.

Very smooth & easy check-in. Nice waiting area & snack bar. Service done in less than estimated time. Breeze thru cashier & pick up car from valet. Done!!

I went for a problem to Lexus thinking that they are the authority on such matters and would give me a clearcut answer, cost estimate and resolve it. Instead, they charged me for analysis, and then gave me two different estimates for fixing the issue. I am not sure if theres an issue. I left with problem being unresolved. I spent the whole day there. Customer Service called me to ask why I was dissatisfied, and promised to call me the next day. It is over 10 days, I have not heard from them and I am not sure about the problem. I expect better service from Lexus. I have always had the best at other Lexus dealers.

Beautiful dealership!I bought a car here.Cool sales staff.I highly recommend it!

I bought a car last night from Lexus of Escondido. Our sales person, David Mayer, made my car buying experience easy and painless. Amazing customer service. I would highly recommend you get your Lexus from Lexus of Escondido.

Its an amazing facility. My service advisor, Aaron, was very knowledgeable and professional. We highly recommend taking your Lexus to this dealership!

My service rep, Matt really made me feel like he was personally vested in helping with every necessity. Hes going to be my go-to rep in any future needs. Thank you Matt for you personal service and concern

I went in the other day and immediately felt out of place. I had a beat up 2009 Honda and knew all eyes were on me and my family. We met Omid and he made us feel very comfortable and took very good care of us. He prioritized my mother-in-law’s comfort and always made sure she felt comfortable and had enough water and snacks. That meant a lot to me! He made the buying process for me very easy and made sure I was understanding every process. For the past year and a half of looking for cars, definitely the most enjoyable experience we were given and most informational. He gave us our space to talk between ourselves (many times) and didn’t press us to buy. He was extremely helpful. 100/10 would go to him again

Brought my RX in to check out come alerts: Check Engine Light on; TRAC OFF and; CHECK AWD SYSTEM. Left it on a Thursday morning at 10 am and received no updates. Left multiple voice messages and called the dealer operator several times who told me she would leave a message for a return call. Saturday morning I called the dealer operator and asked for the Service Manager who said he check on my car. I received a text back that my phone was going directly to voice mail so to call him directly for an update. Even if my phone was going to voice mail I dont know why I had to make multiple calls to get an update. They could have sent me a text. I might be rethinking my plan to purchase a new LEXUS this year.

I had a good car buying experience when I got my L/Certified 2015 GX 460 with 69K miles almost 2 years ago through Joel Minaya. I also had an overall good service experience recently, when my vehicle was in for a complimentary 90K mile service, fuel pump recall, and a number of other things that I wanted addressed while the truck is still covered under the extended warranty. My service advisor, Matthew Ivko, was the real MVP and fought for me to get the most value out of my extended warranty. While Joel and Matt deserve 5 stars, I have to dock a star from this review because of the shortcomings of other people.The complimentary car wash might as well have been done with sand paper and my car looked worse after it than when I brought it in. The black paint shows the scratches more than anything else, so it looks especially bad. I was offered a polish, but I would have to leave the car there for another couple of days, so that was not practical for me (I live 31 miles away). Luxury automobiles that receive “top dollar” service at the dealership should never be returned in such condition. If anything, the polish should have been done automatically after the wash scuffed the clear coat all to hell, without me needing to ask for it.The technician that replaced the CV axle boots got some of the stinky gearbox oil on the KDSS stabilizer bar and didn’t bother to wipe it off. It’s not a huge deal, but shows lack of attention to detail or care for the vehicle. Also, the vehicle was driven for 28 miles while being serviced, which seems like a bit too much.Lastly, Lexus (corporate) turned down the replacement of rear differential gasket under extended warranty, despite Matt’s attempts to have that covered for me. Differential oil is obviously getting past the gasket around the entire perimeter, but, apparently, it’s not leaking bad enough. Inspection of rear differential for leaks is literally a part of the 90K mile service, plus I pointed it out, but they’re still not calling it a leak, because they like to dwell on semantics and call it a weep or seepage. Well, in Toyota’s own recall documents for a similar issue with 2016-2017 Tacomas, they clearly define what a leak is: “Any sign of leakage, even very minor, is still leakage. Minor seepage is still considered a leak.” Please see the screenshot from that document and how that compares to my leak. If you thought your Lexus deserves at least the same amount of care as a Toyota, think again.Overall, I feel like I have received much better service at Lexus Escondido than at the other Lexus dealerships in the area (Lexus El Cajon and Lexus San Diego), but there is still room for improvement. Just remember to pass on the complimentary car scratch.

I bought touch up paint for my Lexus ES 300 there, the guy who took care of me was so nice and organized,, Thank you

Its a very rare occasion that I take the time to write a review but Lexus Escondido has disappointed time after time. My husband and I were in the market for a new Lexus and being that this dealership was so close to home we decided to give them a second chance and yep they disappointed again. The first time a few years back we went in to look and were not impressed so we went up to South County Lexus and ended up giving them our business. This time we went in, we test drove and a week later purchased our car but now 2 weeks later the whole transaction continues to be a headache. They like to play games, whereas South County was clean and smooth, definitely not shady like we felt at times with Escondido. I was working with my lender this week regarding finalizing my loan terms and they were shocked to hear that after a week I still had not received my sign documents from the dealership. Im unable to acquire any information regarding payoff of my trade in and on top of that I was harassed by a salesman from their sister dealership because he wanted our business. I wrote a horrible review when Lexus sent me the experience survey, received one call back asking for more information and at the end of our call I was assured that Id hear back with info on my trade in payoff and 2 days later its still like pulling teeth to get any info. Dont go to Lexus Escondido.

I saw this lexus car I liked on the internet. So, I went in it was like 6 p.m.. The car looked nice we liked it. Roland, the sales person took us in, did paperwork. While we were going over the fees, I asked for at least a courtesy oil change. He said No. Straight out, without even asking his boss.So, it was like 9p.m. when we finally got to sign the loan. I was tired, I just wanted to gohome. By the way, this isnt my first time buying a car from a dealership. My son drove the new car home. The next day he said he had to fill up the tank cause it was on empty. So, my other experience with other dealerships is they give you the car with a full tank of gas and washed and they even send you gift certificates for their restaurant, and show you how the car works. How to hook up your phone and other things you need to know. This was a BAD experience for us. Never buying from this dealership or recommending to friends.

Do NOT purchase SWAT from this dealership. Chances are if you do it NEVER gets activated. I tried as the customer to right this situation on multiple occasions and they did not come through. I paid an extra 995 for NOTHING, after such a headache I just wanted a refund and couldn’t even get that. Disgusting customer service all around.

Great service! Friendly stuff! Very happy costumer. Our service provider Aaron was the best experience in for a very long time!! Would recommend all my friends

Lexus Escondido exceeded all of our expectations from the level of knowledge and professionalism to accommodations. It was a real concierge experience.We look forward to our next visit.Thank you!!!!!

Ate in Vintana restaurant above Lexus dealership.....excellent!

I always had great experience with the Lexus Escondido, very attentive staff.

Anthony Lee, my Service Rep, was awesome from start to finish. Couldn’t be happier with the Lexus Escondido service team!

Excellent customer care.Great loaner car.Free iced latte.They have a dent specialist who miraculously removed some minor dings in the body.Couldn’t be happier.

Excellent customer service!My vehicle was receiving work, so I had a Courtesy vehicle.One morning, the loaner car would not start.. it was completely dead.They had a tow truck pick up my dead loaner and a couple hours later, my new Courtesy vehicle was delivered to my driveway.. which was 45 minutes from the dealership!Excellent customer service!

If I could give 0 stars, I would! We showed up right when they opened because we needed to get something from our car that is in the service department. We were directed to ask a manager to ask if it was possible for him to open the doors to service so we can get some of our things from our car. First, the salesman walked right passed us while we were speaking to him. Then we flagged him down again. Instead of the salesman walking us over to the manager - we had to track him down, is how would we know how the manager looks like? All of that, just for the manager to be unhelpful. He told us no, and didnt want any proof of ID. Just no. Mind you, they had just opened and we were the ONLY customers there, so they were in fact not busy. We usually go to Lexus Carlsbad, but we had an emergency and ended up at this location. Worst service ever, we will not be returning! We will be sure to let all of our friends and family know!

Hospitable staff, you feel very welcome 👍

My service advisor Lee Anthony is the best!! great comunicacion, great service, great attitude, definitely coming back on future services for my lexus

Great customer service. Very pleased that we had a good experience in buying our 1st Lexus here with Karen & Sam. Coming from owning Audi, BMW, & Toyotas. Its safe to say Ill be a lifetime Lexus customer.

Perhaps I have been spoiled by the service provided at South County Lexus in Mission Viejo. (Their sales team also shows a genuine interest in their customers!) At Lexus of Escondido, I was provided with a non-Lexus loaner car which was not clean inside (windows were unbelievably dirty). The outside obviously had not been washed in some time. The inside was heavily perfumed with some sickening sweet air freshener to cover up obviously some odors. This has happened to me twice with their loaner cars. Service was okay and performed as promised.

I have owned a dozen Toyota products and 5 were Lexus. I called both Lexus dealers service departments in San Diego to ask a simple question. I left a number to call when free. Nothing. Nope Nada. My last purchase was a 2020 RX 450 L for a pretty penny. This lack of service and basic courtesy to not take or return my call has soured me on the product. It seems it will be my last. San Diego Service dept was same story and I bought my two previous vehicles there. Shame on your laziness and lack of concern. Ron Kelly

Drove to Lexus Escondido to purchase an LS460 for a price of $29,000. When I got there the manager decided to raise the price of the vehicle to $31,000. Shady business practices. Buyer beware

Service is crazy expensive.

Very organized, efficient, well communicated and never pushy! Bravo!

Good service, and all staff gives good support.

Matt Ivko and his entire team at Lexus Escondido are FANTASTIC. Matt ensured i was heard, my car got the help it needed to be resuscitated and he not only was brilliant, but he was kind, thoughtful and proactive as to my needs. I HIGHLY recommend asking for Matt :)

Just love this dealer. Everything about them is right and professional.

Best dealership experience of all time!! Great sales person, facility is best in the nation. Highly recommended to anyone wishing to purchase a car.

Very good service and nice environment.

From the very first minute I arrived at Lexus of Escondido I was greeted and helped.. I want to give a special shout out to Aaron Serrano, my service advisor.. Thank you for getting the job done and accommodating me with the utmost professionalism. I will request you each and every time I need my car serviced. Thank you Lexus of Escondido!

To summarized my visit, this location went beyond customer service. The biggest thing for me is listening to understand my needs as a customer and being patient to answer my questions as they come. Both Anthony and Shaynah demonstrated these two qualities and highly recommend you go to them to get your car serviced. Despite the long drive to this dealership, their customer service makes the drive worth it. Will definitely come back for my cars needs!

Excellent customer service by service manager, Bailee Friedman, and staff.

Almost a year of ownership of my Lexus and happy to report that what little routine service my car has required my service advisor (Matt Ivko) and the service team have been professional, courteous, and responsive. The ownership of Lexus Escondido should be proud to have this team as employees.

Lexus of Escondido is #1 in my book. I was with my other dealership for over 15 years and when I switched to Lexus of Escondido, it was night and say! You guys are the best!

Beautiful dealership. Restaurant on top floor. Movie theater, hair dresser, coffee shop, gift store, shoe shine, golf practice all in a car dealership!The salesmen are salesmen and the finance guys know how to work the numbers so be prepared and dont settle.

This was my first visit ever to Lexus in Escondido. I have tried other dealerships in the past, but this one is the best so far. The process of checking in was a little different from other experiences, but I walking around the facility a little bit while waiting. I was amazed at how beautiful the building was and liked the different venues in the facility. There was a beautiful gift shop, coffee shop and a Wine Bar Restauraunt upstairs. The facility is top notch.When I arrived I explained what was needed on my vehicle. I was called back promptly with quotes of how much my services would be. One excellent experience I need to mention was the quality and pricing of some body work I had done at the facility. It was done above and beyond my expectations and I didn’t even realize how much so until I arrived home in Lake Elsinore. I will definitely will be going back! I cannot wait post Covid so I can go back and try the restaurant with friends! Thank you Lexus of Escondido!

My service advisor at Lexus Escondido, Aaron Serrano, is committed to providing excellent counseling and service. When I had an issue, Aaron made certain that the head technicians were called upon to get to the bottom of that issue. I am grateful to Aaron for his follow through, his pleasant demeanor and his commitment to service.

I had a great buying experience recently at Lexus Escondido.Started with Bob Zepeda patiently showing me a number of autos. I drove them and whittled it down to a NX300h SUV. Moved on to Michael Boone for the negotiations. Gave them my drop dead out the door price and they met it to my amazement.Then finance with Colin Jones went smoothly. Even had a nice lunch and tour of Vintana while I waited for paperwork to be completed. All in all a very unique and successful buying experience for me. I recommend them wholeheartedly!

My service experience with Aaron Serrano is based on him handling the service with my 2011 and my 2018 ES350. But first note that the place is a palace and he treats you like a small King. The 2011 had a problem with the front bumper sensors. The warranty refused to cover anything with the sensors. Aaron and the mechanic figured out a way to just get new brackets and remount the units. Everything great. On the 2018 it just runs like a top. Aaron is quick to respond via text, e mail or phone. When I asked for a free loaner, five minutes later they called and set it up - with of course an up sale brand new unit!! Only go to this dealership!!

I would like to add my service provider Aaron Serrano was AWESOME!!! He was extremely helpful, knowledgeable, accommodating and professional. He made my service appointment smooth as silk. THANK YOU!!!!

We have been here several times and the experience has been pretty great. Scheduling our service online was easy and convenient. Check in was a breeze and the service advisors were prompt, patient and friendly. When they dont have rental cars available right away during high volume times they partner with a local rental car company to help out. I appreciate the vehicle status report they provide at the completion of service which indicates the health level of car components, brakes, tires, filters, etc, very handy for observing the big picture of what service may be required soon. The lounge offers a nice coffee shop and golf shop with a virtual driving range! We also love the Vintana Wine and Dine Restaurant on the top floor! Its a great option if you only need to wait a couple of hours for your service.

I just purchased my 7th Lexus, yes I am that old... Lexus Escondido restored my faith in Customer Satisfaction and Service. The staff and my Salesman, were patient, respectful, and kind, they realized this is an investment and scary this RX450h cost more than my first house! The process took ~ 3 hours. My wife and I took a trip up to Cambria for the weekend, I Love the way the car handles and the comfort in the cabin. I rode my Harley up to check out the car (My Toys). Thank You to Lexus Escondido and (Imod my salesman)!

Not your normal Lexus dealership or this place offers a variety of different businesses from a high-end boutique to a coffee barista its got a little bit of everything as well as a concierge service to get you started in the direction you need to go ! They have some friendly staff that treat you the same no matter how big your spending limit is these guys will treat you right! Ample parking as well as wheelchair accessible entrance and parking !!

Mediocre legacy dealer (at best). Purchased ~$65k used vehicle from them (2017 LX 570). We are from out-of-state and did not negotiate on price- we paid their asking price + taxes & fees. When we received the vehicle, it was extremely squirrely at highway speeds (to the point of being dangerous)- tires found to be at tread wear bars. Lexus of Escondido was unwilling to reimburse for even part of the cost of new tires. They were also very slow to release the vehicle to a shipping carrier after wire funds were sent. There was no streamlined process for wire transfer instructions and very slow communication at times- it took several hours (via phone and text) with various people to get confirmation our wire had been received. Other major online dealerships do a much better job of streamlining the purchase process (Carmax, Carvana, etc.). Glossy dealership, but who spends time at the dealer after buying a car? We contacted Misty (Customer Relations Representative & Assistant to the GM) about all of these issues and they basically said to pound sand. We should all expect better than this.

Aaron Serrano was very professional and helpful. Very trustworthy and easy process to get my car worked on

Marvin Graham and team provided world class service to me.He really cares and gets to know his clients and build relationships.I love my new 2021 Lexus ES300h (hybrid) Luxury. Thank you!

Been to quite a few car dealers and repair shops but this is definitely The Best place to buy and to have service. Employees are always pleasant to communicate. Shop is spacious and nice. Car washed after every service. no hassle when return a loan car. Even a stylish restaurant on top of the building, provide further enjoyment..

Very easy and convenient to deal with Lexus of Escondido! Matt is a great service advisor that keep me updated throughout the service call. I’ll definitely be back to him when needed.

I took my RX 350 for 5K mileages maintenance early morning last week. When I met advisor Anthony Lee. He does an awesome job. It took me 30 minutes to do paperwork and a loaner. He also offer me a free car wash too. Thank you Anthony for your great work.

Great customer service. Loved that they actually sent a video of mechanic checking under carriage for any damage or problems. Always a pleasure to deal with.

Went in to purchase car. Salesman told us gap insurance was mandatory and that they would only be working with San Diego financial or otherwise we wouldnt be able to purchase the vehicle. This was our secind car from the dealership and honestly I would think they would of had exceptional customer service. Unfortunately this was not the case. Liars liars liars.You reply to my review. I reach out to your email that you provided yet you never bother to reach other and reply to my email...

Great customer service; would definitely recommend!

Very accommodating with Joel and magement which resulted in my new purchase. Top notch.

I forgotten how beautiful this dealership is, and I think that is the most spotless garage I have ever seen. Wow, way to set the standard in what a dealership should look like. Seriously this place is fantastic.

Anthony in the Service areas was great for my first experience at Lexus maintenance. Car runs like a top! Thanks, Mary

Excellent service, friendly, knowledgeable staff, 1st class facility. I would highly recommend it.