I have no idea how the woman working on Sunday 27 June 2021 had managed to work in customer service for 15 years. She started off by mostly ignoring my wife and I then everything we asked seemed to irritate Cheryl more. She agreed to replace my damaged lenses but refused to replace my frames. While I was trying to explain to her that I was intending to pay for the frames, as I didnt even know they should have been warrantied, she interrupted me telling me I could not get them. I assumed that she still did not have the ability to understand this simple request. Every time I tried to ask for an explanation she interrupted me accusing my wife and I of yelling at her. I was getting frustrated but no one yelled, particularly my wife, (who doesnt even yell at me)Finally after explaining, with less interruption how the frames were bent, the metal cracked and was would soon break from metal fatigue, she agreed to this, the least expensive part.I am done with doing business here. I bought them here because the glasses were less expensive. But nothing is worth the nonsense we went through today.

Great service. My glasses were ready in 4 days and they are the perfect prescription.

Great optometrist and good customer service! Brought my son here also and they were great with him.

Awful customer service experience. Waited 30 minutes after my scheduled appointment time and then the eye doctor took the patient after me. When I said something to the Walmart associate working in the vision center she just replied, oh he must have taken the 12 oclock appointment first. I didnt even get an apology. Unfortunately I have to get my glasses here as my husband is an employee. I will get my exam done somewhere else.

I woke up Monday morning with a very red and very painful left eye. I called them as soon as they opened to make an appointment. I showed up for the appointment and patiently waited to be seen. When my time came, the doctor brought me in, quickly looked at my eye and said “I do see a small spot”. No explanation as to what the spot was. He told me to call if it got worse then he corrected himself and said never mind, he wouldn’t be there. He wrote me a prescription for an low grade antibiotic(again no explanation of what the spot was even when I asked). All in all, I was in there for 5 minutes.Fast forward 3 days...Again, I wake up, more pain more redness. So I call another local optometrist ( J & C Optical, they are awesome!)They get me right in. After 15 minutes of careful exploration of my right eye, using varying techniques, the doc determined that it was in actuall a corneal ulcer, not just a “small spot”. It’s a pretty serious and painful condition that needs to be treated with powerful antibiotics and steroids which the first doctor didn’t prescribe.Update - The doctor offered me a refund of my copay and apologized.

Opticians just phoning it In at this store. Do your research, as they won’t ask you the question that should be asked to make sure you get the lens or insurance reimbursement that is best for you.

Had broken frames replaced took all of 5 minutes. Great service.

Good selection of glasses but is often closed.

Great optometrist and great service!