We went to K-Motion auto mechanics for a diagnoses of our car troubles. What they itemized for us was outstanding in detail and precise in description. The price of this knowledge is right on my budget scale. I could not be more satisfied.
I brought my Infiniti in on a Monday. Had a lot of problems diagnosed. K Motion fixed all the issues and got my car back to me Friday morning so I could leave on my road trip as scheduled. Thanks for the great service!!
Ok so I took my car in for a diagnostic which led to needing to replace a transmission fluid hose with a hole in it. They charge me 220 for a piece of hose and 2 clamps... Then the hose bursts in half on my way home and I had to fix it on the roadside and Greg is expecting full payment. Im beyond baffled right now. Absolutely would never recommend to anyone
I have brought my 1988 Suburban here for a few years until I eventually moved out of Denver. This shop has always been honest and upfront with helping me get the best service. I am also very particular with certain parts and they have always been flexible.This is the best shop I found in Denver and recommend it to anyone.
When my car broke down, K Motion was the only shop in my area that could look at my car that same day. Additionally, they provided me with a loaner car, which was a huge life saver. They were able to get my car fixed up before the other shops I had called would have even been able to start diagnosing the issue. They were very easy to get ahold of throughout the process, and were willing to send photos to better explain to me what car part failed. Ive had a lot of shops try to lie about work needing to be done on my car, so it was refreshing to go into a shop and get a no nonsense diagnosis and estimate without anyone cajoling me into needless extra services. My car has been running great since they fixed it up! Hopefully I dont have any more car trouble in the near future, but if I do, I wouldnt hesitate to go back to K Motion.
Greg and his team are the ONLY people that work on our vehicles and its a 3hr drive to the shop. Honest and dependable. Wish you could give them more stars
Amazing auto shop and quality service. Never fail to show me exactly what is wrong with my vehicle. They are very open and honest with you, I was even told that there were some things I could wait on for fixing. Amazing process through and through. Greg was an amazing help!
This is an amazing and very fair priced shop. I appreciate how I was treated and how much they truly cared about us!
Once again Greg and his team at K-Motion Automotive have KILLED IT!!!Brought my Jeep in before a big 4wheeling trip later this month. Needed to have the rear pinion seal done was leaking pretty bad. Dropped my Jeep off around 9am and by 1:30-2 oclock my Jeep was ready for pickup.Great and honest people who arent trying to take extra money out of your pocket like big corporate shops do.If your looking for a great shop with honest people I definently recommend K-Motion.
I ended up not having to use them because Greg called me and told me that my car was still under warranty and did not want me to pay for a service if I didnt need to. He also did not charge me for the diagnosis he was trying to figure out. If I ever need car help I will be going back because of his honesty and willingness to help me even after not needing his service .
I called k-motion to tow my car and they were able to arrive in 45min! They were able to give me a VERY detailed and complete car evaluation the very next day. They are honest, talented and I can tell they care. My co-worker recommended this shop to me and I will recommend them over any other shop!
I was referred to Greg for a wheel alignment. I am very particular who I have work on my car and called Greg to ask him several questions, right away it was clear Greg runs a great shop. He cares about provide a quality customer experience WHILE providing a good product, a vehicle service above average. His shop was clean, organized, and welcoming to his clients. Based on the experience with my 4 wheel alignment and information he showed me about what they did with the alignment was great. I have been to SEVERAL mechanics here in Denver and have not been impressed, except by the K-Motion (Greg) and the gentleman that pointed me to him. I will be a returning customer. Give Greg a call, hes happy to speak with you.
Ive been going to K Motion for several years for routine maintenance/repairs and cannot say enough positive things about the level of service they provide. Ive always found them to be honest, friendly, and well priced. K Motion is on another level from any other mechanic I have ever used.
The engine of our Jeep Rubicon was in need of repair. I was referred to K-Motion and was not disappointed. The guys were spot-on regarding the diagnosis (rocker arms and cam shaft), found room in their schedule to accommodate my timeline, and were quick with the repair. The Jeep is running better than the day I purchased it. I am confident that Ill be back!
Im new to the Denver area (Dec 2018), and my Jeep was in need of an oil change. No one could get me in, but I saw reviews about K Motion and went there. Im pretty particular about my 2013 Jeep Wrangler and who touches it. Since they took such great care on this service trip, I went back 2 weeks later to have my rear brake pads, rotors and calipers as well as the front pads and rotors replaced. Everyone that works at K Motion is amazing, friendly and considerate - a lot of places will rip you off, scam you or talk down to you if you are a woman... not here! I am most definitely a lifer and trust only them with my Jeep now! See you all soon for my 70K tune ups :) - Thanks again! Ry
I was really impressed with this place. Such great customer service. They send you a check in with photos of your car which I thought was a nice touch. They also have a loaner vehicle for use. Which again shows the level of customer service they give. Pricing was fair and found the entire experience to be very pleasant. Highly recommend them for any service.
Gary has Always done great..honest..garunteed work..I trust his judgement and guidance. Its been on point so far...over 3 years.the only mechanic professional Ive ever heard say I dont know but I will find out that was what made me feel that I could trust him 100%, he doesnt pretend to know everything and he doesnt add services and parts that I dont need.Kelly vigil
The experience was great and the service was fast. Greg was awesome to work with I really appreciated his honesty and being upfront. Found our go to shop.
Greg and everyone at K-Motion are incredible people. I moved to CO from the east coast two years ago and finding a mechanic that I trusted was a priority for me.As a young woman, I have had some terrible experiences at other auto repair shops but Greg and his crew are the first repair shop that not only take exceptional care of my 2004 Toyota Avalon, but they also educate their costumers through providing comprehensive digital inspections with condition ratings of each element of your car, pictures of the issues and non-issues, and informational/explanatory videos. By doing so, they are empowering you as a costumer to know your cars condition inside and out.Not to mention, they provide discounts wherever they can and give you little goodies (candy, car air fresheners, etc) after your visit :)I am SO appreciative to have found K-Motion!
K-Motion did a great job fixing my power window. They were professional, honest and showed they went the extra mile, literally when they picked up my car and delivered back to me. I live alone and am disabled, frankly I do not know how I could have gotten it fixed without their extra assistance. I would recommend them in the strongest positive terms.
Great, honest, clear and on their game.
Greg always goes out of his way to make sure all my repairs and or upgrades are completed professionally and any problems corrected thoroughly with no complaints. Locally owned and the best service Ive found anywhere close in this area. Support small business and support K-Motion Auto Service....
I have had very good experience with K-Motion they are very helpful and honest. I would recommend them to anyone. They did a great job fixing my dodge Durango. Thank you Greg I appreciate your help.
Great service great people just started taking our fleet just a great auto place
Been here twice now and each time was promptly taken care of. Fair pricing and honest guys! Will keep bringing vehicle for sure.
Greg and Josie are amazing! They are true customer service experts. As soon as we call or bring in one of our fleet vehicles (including a diesel box truck) they always take amazing care of us and get our vehicles back to us as quick as they can.The shop and office are always clean and everyone is always smiling and in a great mood, which is not like like most automotive shops.Great company to work with!
Im extremely satisfied with the service I received at K-Motion. I was very impressed with the level of customer service that this shop had to offer. Greg is a very knowledgeable mechanic and made me feel completely at ease. He was very understanding and compassionate when it came to the cost of the repairs that needed to be done. Not to mention the fact that they actually are able to assist you with financing options.
The best auto shop I’ve ever dealt with! Their customer service is exceptional, they were thorough with the inspection and communicated every detail to me about what needed to be done. I got an report and an estimate, not to mention they got me in right away😀 They did a fabulous job on all the repairs and offered financing options for the expensive stuff. I was even given a loaner car to drive when mine was getting worked on. Honest people and quality work. was totally impressed with this shop, and highly recommend them! Thank you to Josie and Greg for all your help!I⭐️⭐️⭐️⭐️⭐️
Cannot say enough good things about K-Motion. After getting the run around on what is going on with my transmission, including through the dealership, I am so happy to have found K-Motion per recommendation by a friend.Greg was able to get me in right away and correctly affirm that there were indeed issues with the transmission. He also worked as the middleman between the dealership to get the repairs completed under warranty. On top of that they were able to provide me with a vehicle while my car was getting repaired at no cost.I cannot say enough about this place, they made the stress of vehicle repair painless and easy. Lastly when my car was completed by the dealership Greg took the time to drive it and discovered something still was not right, again he worked as the middle man to get it resolved. He then drove it for another day before having me pick it up.
I’ve used this shop a few times but the last time I was there they took advantage of me. My e-break light was constantly on even with the e-break not being in gaged.Took it to Greg and they said that I needed a break fluid flush, 250$. So, I said okay. While I was driving home the light was off. However once the e-break was engaged then dis-engaged, the light wouldn’t disappear.Long story short, I called them up to ask what the issue was and the guy said “oh, just pull on the e-break lever and push the pedal up with your foot and that will get the light off”.Yep, that sure did resolve the issue alright. Now my question is, did I really need the break fluid flushed???
These guys have been taking care of me for years! As a single mom I appreciate the detail and thorough explanation of whats happening with my vehicles. I trust them with everything from an oil change to transmission work and the brand new tires that I absolutely love!
Have had a wonderful experience with K-Motion and would recommend them in a heartbeat. I had just moved to Denver and knew only the big chain automotive service shops. After getting astronomical quotes from a couple different shops, I was referred here by a coworker. Craig and his team told me the truth, gave me a fair assessment and fair pricing, and executed the job well. They lent me a car for the day as mine wouldn’t be ready that day, which was icing on the cake. Won’t take any future cars anywhere but K-Motion and you shouldn’t either.
Great service, good pricing and nice. K-motion was recommended by my sister and I couldnt be happier.
Great quality work from K-Motion. I have a lifted Jeep with adjustable suspension components which was driving a bit sloppy. K-Motion got the suspension dialed in and the Jeep drives better than ever. I would highly recommend this shop for any other 4x4s looking for a great alignment.
Ill always bring my car to K-Motion. They provide a completely comprehensive service as well as high quality service. Never sales-y. I was sent digital pictures of what they found, what they recommended and why. I was so impressed. I was offered a complimentary rental car while my car was being worked on. It took all the stress out of having to be without my vehicle! Friendly, honest and fair.
My family brought in our Volvo for repair and K-Motion Auto Service did an absolutely phenomenal job. Everything from the warm greeting I received when I arrived, to the speedy and reasonably priced repairs. At K-Motion, it is all about the little things. I received a handwritten personalized note with a Starbucks card (the coffee they saw my drinking that day) thinking me for my patronage and confidence. I couldnt more highly recommend K-Motion, we will without a doubt be coming back.
Did an amazing job on my truck. Had a Total Chaos upper control arm set up installed and they aligned the truck perfectly!! Highly recommend!
Wow! What a wonderful place! Kindness amd knowledgeable on one place! Ive had the same mechanic for 25 years and never had service like this! What an incredible business model and group of people. No one else will ever touch amy of my vehicles. Highly HIGHLY recommend.
I have been coming to this mechanic for little over 2 years now, and I CANNOT be happier! My Cobalt is running like a champ! These mechanics are reliable and take care of business in a reasonable amount of time. I highly recommend this shop. Their front man Greg is very professional and helped me every step of the way! Please support these awesome mechanics :)
A small job became a big job. Greg was very upfront and kept me informed every step of the way. Their prices were reasonable. Greg let me use one of their loaner vehicles for the week and even upgraded it to the AWD loaner when the blizzard threatened to close the city. Thanks! Ill be back and recommend to my friends.
I love this place.Their tech, Chris, whos a Dodge guy, got me under my Dakota and convinced me to save it from a cheap sale with just a few minor repairs.When I first dropped it off, Jim gave me quick ride home and that, in my book, is a solid commitment they want my business.And I gotta give a shout out to Curtis, a brother veteran.Im glad I went here.And Ill be happy to return.
K-Motion is the best alignment shop in town, easily! Greg & Josie are very knowledgeable, approachable and make servicing your vehicle completely painless! Highly Recommended!
I highly recommend K-Motion Auto Service. They are honest, trustworthy and have helped me feel more at ease with auto repairs for my older, but good car. My husband is no longer able to take care of things due to a serious illness, and they have been very kind and helpful, even when I call with a question about engine lights coming on! I will drive to their shop from Highlands Ranch for a tuneup and oil change, because I feel comfortable with their service!
Top notch customer service. Not only do they offer a car for the day, but they use text to send over a detailed car reports. They offer choices and practical advice. K-motion makes it really easy to choose them as your preferred car shop!
I have been using K-Motion for over 20 years now. Jim and crew really know how to take care of my needs, and give great advise on planned maintenance. Most highly recommended!
Amazing service. Didnt give me a hard time at all. Was in and out of there in good time. Reasonable prices. The people that work there are extremely nice and friendly. I will definitely be returning whenever my vehicle needs work.
Excellent work on my car, more than fair pricing, thank you for fixing my vehicle!
These guys are great. I have been bringing in my vehicles for several years. We have a great relationship, they are timely, and always get me back on the road quickly and safely. Even when Im in bind they make things easy from all customer service areas.
These are the best mechanics in Colorado dare I say. Customer service is a 1st language for them and their services leave your car prring.
Jim has been in business a long time, but I have been taking my vehicles to K-Motion for service since 2010. This has included a diesel truck, gas truck, Nissan, Honda, Volvo and even a flatbed trailer. They have always done a great job fixing, replacing and even adding aftermarket modifications. They have recommended other shops if they cant promise top quality service for things like upholstery, transmission replacement or paint. When something is wrong with a vehicle, I always start by taking it to K-Motion and every time it ends with a smile and a handshake. Their new oil change punch cards are fantastic too.
K-Motion has impressed me with their congeniality and willingness to go the extra mile for the customer! They are a loyal and honest shop. I bought an old Volvo from a friend who had been taking it into K-Motion for years. The first time I took in the Volvo I was immediately accepted as family. They have been honest with their no-bull communication which can be hard to find in shops. I would recommend them to anyone in full confidence!
Honest people, great service and incredibly knowledgeable. I am very pleased with my service. I will continue to use them indefinitely.
K-Motion offers the best alignment service anywhere! I own The Edge Automotive a few blocks away, and in building Jeeps, Land Rovers, Rock Crawlers and various other 4x4s a correct alignment is critical after each build we complete. After trying a dozen shops that claim to know how to properly align a lifted vehicle, I was referred to James at K-Motion. I have to say, hes a very experienced technician in all facets of repair, and an expert in alignment technology. Its often not only about getting the vehicle in the green on the alignment rack, its much more than that when it comes to a lifted vehicles geometry. James gets that, and applies his knowledge to every thing he does. Ken is extremely knowledgeable, informative and always keeps me posted as to the progress of any one job. Jim is always available to answer questions, and has built a very honest business in the highest standard of integrity with an outstanding staff. I highly recommend K-Motion to all my friends who have European, Japanese or American vehicles for any service or alignment needs. You wont find a better shop, or more reasonable cost!
I would like to thank Greg and his team for trying to figure 0ut the engine light and cylinder misfire on our dodge Dakota. They are very professional and keep me informed as they troubleshoot my truck. They are very nice and I appreciate all their efforts.
We have been going to K-Motion for about 4 years now and love it. They help us stay on top of regular service needs before they become a major problem. They also help us understand projects we can do ourselves and to prioritize maintenance that must be done now vs. what can wait a little longer to help us save money and fit things into our budget. When we took a newly purchased used car to them for an inspection, they identified some significant problems and helped us work with the dealer to get the car returned. Above and beyond!
When I first called to make an appointment for my car, I was astonished by how pleasant the lady was that answered the phone. And when I came in, she was even more pleasant, helpful, and beautiful in person! They did great work on my 2011 Honda Accord for a fair, reasonable price! I will be returning (hopefully not soon though, because that means something else is wrong with my car, ha ha!)
Greg and the team saved me today. I accidentally locked my car with everything in it, had to borrow a phone to reach out to Greg, and he really took care of my problem!! Greg ordered a door entry key, made a special trip to pick it up, another trip to deliver it to me where I was stranded, and all with compassion for me being stranded and lots of patience. They are the best mechanics too, but this personal favor was above and beyond the normal great services I have received over the years! Cant recommend K-Motion for VOLVO care highly enough.
The mechanics are knowledgeable and friendly. They have done various repairs on my 91 Toyota Corolla the past few years and I have always been satisfied. They let me know what might need to be fixed in the future and help me prioritize. I really appreciate their honesty and reliable service, especially considering I am operating on a college student budget. Thanks K-Motion!
When you own an old Volvo, its really nice to find someone who will work on it! I have had two major repairs done by K-Motion and was amazed at the clean shop, friendly people and really quality work. You get a health check about your vehicle and everything is handled in a positive, non-pressured way. As long as Im in Denver, this is my place!! Thanks, Greg, and everyone at K-Motion.
Great service. Fair prices. Would definitely recommend this business for gals like me who dont know much about cars and want a place they can trust.
I had my heat go out on my Ford Truck mid December, I took my truck in on a Tuesday night, they were able to diagnose the problem Wednesday morning and I picked up my truck up on 8am Friday morning. They provided me with their loaner vehicle to drive while my truck was being serviced, they did a great job and would recommend them.
I am not too familiar with car mechanics but the coworkers at K-Motion were incredibly accommodating. They provided me with the necessary knowledge and helped me decide what was best in regards to my vehicle. The service was great and I will definitely be coming back for any of my future car needs!
Thankful for everyone at K-motion, thank you for taking care of me and my Volvo. Shelby - YOU are the Best! Greg and Jim - I really appreciate the customer service you show towards me. Keeps me coming back!
Always professional, friendly, quick and reasonable pricing. These guys know how to take care of you. I never have question what they are doing and always feel welcomed. I highly recommend this group for all your car needs.
First time going to this shop, which was recommended by a friend. They accurately diagnosed what was wrong with my 2003 Jeep Liberty (powertrain control module was malfunctioning) and once they replaced the part, they tested out the vehicle thoroughly to be sure nothing else was wrong with it. Gave me an accurate estimate and kept me informed throughout the repair period. Id definitely use them again!
I found K-Motion through a mailer I received. They were somewhat close by and I was looking for a new shop for car maintenance. I called and got in the next day. The waiting area is clean and everyone I came in contact with was so pleasant and helpful. I will definitely take my car there again and share their good service report with my friends and family.
Fantastic service, very hands on. I brought my Subaru there and the guys did an oil change. Walked me through what they were doing---I asked---and they were super inviting. I definitely suggest this place for anyone who wants to take care of there car
Excellent service and quality repairs. We have been taking our personal and work vehicles to K-Motion for the past 10 years and we have always been pleased. I highly recommend this local & family owned shop.
Great experience. Nice family business. Honest and convenient. My daughters 10 year old car has never run better. Thank you!
Great shop, with knowledgeable mechanics. Front of the shop was great too. Handled everything from dealing with insurance and getting my car to an amazing auto body shop for other repairs.
Have taken our vehicle to K-motion numerous times over the last couple of years, and each time they provide outstanding service and fair prices. It is a wonderful shop environment that feels clean and well run. I would absolutely recommend them for any auto repair work and will be returning. Thanks K-Motion!
After several years of fearing my transmission was going out & trying to find someone to be honest with me, I finally found a reliable mechanic with K-Motion. Another shop wanted to 3rd party out the work on my transmission & charge me $5K. For a fraction of the price, K-Motion fixed some leaking seals around the transmission & now my truck is running more smoothly than it has in years. Thank you K-Motion, you moved me to tears with relief & gratefulness that I do NOT have to replace my transmission.
Initially I went to K-Motion to follow my mechanic who started working there. He has since moved to a shop closer to his house, much farther from me. Besides the location, I decided to stay with K-Motion because of the customer service. I know my call will be answered promptly, that the staff will get me in as soon as possible or when it works best in my schedule, and that everyone will do their best to work on my car and keep it running up to my high expectations.As a frugal, detailed oriented, “my car is a family member” person, I appreciate K-Motion’s attention to these traits. The front of the shop is always clean and welcoming (the back may be too, I haven’t been back there). Shelby, Greg, and Jim greet me with a smile of recognition (yes, I’m a regular, but clerks at the grocery store don’t greet me this way and I see them once a week). Greg’s knowledge gives me comfort knowing what I’ve told him about the work needing to be done will translate to the technicians. I know too, that Greg will call to review what issues were found to get my approval before any additional work is done. I love having the Repair Order (with pictures if applicable) texted to me after our conversation as confirmation of what work will be done, and what the estimated pricing will be. I appreciate having use of a loaner car if I need. The final invoice lists exactly what work was done and how much was charged for parts and labor, showing the shop has nothing to hide and that they do indeed charge a fair and reasonable price.If, by chance, something isn’t quite right K-Motion has always graciously taken care of the problem. Once, the driver’s side window wasn’t working properly after I drove away from the shop. I immediately called Greg, returned to the shop and a technician was able to reprogram the computer right away. The issue was coincidental, had nothing to do with the work they’d done, but they were willing, able, and prompt to fix the issue and get me back on the road.
K-motion is a great place. Their service is friendly and reliable. They are honest and straight-forward. We will be using them for many years to come!
I heard good things, but then they turned out to be pretty scammy.
Excellent service. The coworker who suggested them to me said they were expensive, which was not quite rue. They cost a little more than other mechanics at times, but they get the job done right the first time. They have good diagnosing machines which narrows everything down to the actual problem and not a slew of possibilities. Will be returning for every problem I cannot fix.
The Staff are all very nice. They do a good job and they seem to be honest with you. I would defiantly recommend them.
They have worked on my Camaro SS and also on my Nissan Pathfinder. From an alignment to new shocks, struts and ball joints they did a great job with all of it. This is where I will be having my vehicles maintained from now on..
The mechanics at K-Motion are extremely knowledgeable and friendly. I have been taking my cars there for years and have never had any issues, these guys really know their stuff. I highly recommend this family owned business for anyone who is looking for a trustworthy and timely auto repair shop.
A friend of mine recommended these guys to me. Worked with Greg, he was very professional. He didnt try to sell me something I didnt need, unlike the dealership. These guys act with integrity and I cannot be happier.
Great service and friendly
I had multiple good experiences at K-motion. Great communication. Good advice on an old volvo... and on whether to fix or move on.
K-Motion continues to be my go to shop for diagnosis and auto work! I have been going here for over 3 years now for all my auto needs requesting Chris on all auto maintenance/repairs. Theres a great team all around providing quality service from the front desk to behind the scenes. Thank you K-Motion!
Jim runs the.most honest auto shop in town!
Greg an his team at K Motion are the only mechanic I trust with my car. They go out of their way to make sure you are taken care of when you car is in the shop. Greg let me use his personal vehicle since he didnt have a loaner available when i was dropping off. They went out of their way to bring in the repairs under budget as it was for an insurance claim. I have sent my brother here and he too has nothing but good things to say. I also refered a cowork to them and they sent me a card for a complimentary oil change. They are my go to shop for any of our vehicles
We take my car and our two sons cars to K-Motion for repair. We have never had any problems with quality of repair or the cost. You owe it to yourself to see what this team is all about.
K Motion auto service is the best auto mechanic service company I have ever worked with, I had front suspension re-done on my vehicle and had to pinpoint an engine issue and K Motion not only found and resolved the issue but was very honest and professional plus the work they did has made my vehicle run AMAZING!!Thank you K Motion
I frequent Denver a lot and always get my car checked out at k-motion. Always have great service and not to mention its owned by a beautiful fam. Blessed.
Highly recommend!!
Did a lot of work on my 1997 Acura TL. Excellent communication and fair price. I highly recommend them.
Excellent service shop for your 4 wheelers and enhancing and prep up them to an incredible look, feel, services and luxurious drive.
Greg and his team have provided us excellent service on multiple vehicles, multiple times. K-Motion is the first shop who successfully fixed our Jeeps death wobble and has earned our trust!
Im about to take my car in for routine maintenance in the next week or so: I wouldnt go anywhere else. If youre unhappy with what they say or quote you -- talk with them. They will listen and do their best to accommodate you. As far as the quality of work? my 78 Volvo runs like it is new -- and thats thanks to K-Motion and their great Volvo-man -- Stuart Cope! If you want la-de-da service -- go somewhere else. If you want honest, competent, educated, and thorough service -- go to K-Motion!
Locally owned and very trustworthy. Very professional work & can service both domestic and foreign models. 5 star service!
Diesel mechanic James was able to repair my 08 Super Duty where another highly recommended diesel mechanic and two Ford Dealerships were not. By far the best service shop Ive ever been to and the only place I will bring my families vehicles going forward.
Have had a lot of work done there for over 10 years. They have done an outstanding job on 6 differant vehicles. Would recommend them to any.
These guys are great! They are honest and dont try to sell you on things you dont need. I would highly recommend them!
We have been taking our cars to K-Motion for repair and other services. We have never had any negative experience with them. Their services are of high quality and cost is favorable.
K-Motion has been professional in every aspect of my experience with them. Their prices are competitive and they always go out of their way to explain why a service is necessary without trying to up sell unnecessary services.