I live in wash park and drive down to this location because of the exceptional service. Rob is such a delight to work with and gives off such good energy. I know my car is always taken care of when I come here. Highly highly recommend visiting THIS location, you won’t be disappointed!
This is by far my favorite Brakes Plus location! They always get me in on time and get everything done in a timely manner. They’re very helpful when I have questions and the whole staff is very friendly. Their prices are extremely fair and I always leave feeling very satisfied. Would recommend to anyone!
Excellent experience. They got me in on time, the work was done quickly, they gave me a nice print-out on what they did and took the time to give me a detailed explanation and answer the questions I had. All were very professional, communicative, and thorough. Daryl and Todd were the main two, but everyone I dealt with was helpful.
Absolutely amazing. I came in super last minute and frustrated, having a surprise necessary road trip dropped on me. Rob really calmed me down and was so kind and informative. He didn’t want to make any promises but explained what could be done. The whole staff was incredibly knowledgeable and skilled. I went in assuming my car was in disrepair and they fixed it without trying to sell me extraneous services or products. I would recommend this branch over any other in the state. I plan to come back for further services. Thank you so much, Rob!
The staff at this location were incredible. Very nice and helpful, they were great at explaining everything to me! My car feels so much more stable and now the weird noise it was making is gone, I feel safer driving my car. I will definitely be coming back to this location in the future.
The people here have been helping my family for years! They are all so nice and go above and beyond to help. I highly recommend coming to see them if you need help on your car!
John Stark? What a guy. Great service. Super timely. Did what he could to get me back on the road asap. They have a great team at this location. Would recommend.
Seriously. These guys are great. Excellent customer service and didn’t talk to me like I was an idiot OR try to upswell me on junk I didn’t need. This is my new local shop.
Whatever your opinions on the Brakes Plus franchise, this particular shop is exceptional. Communication is excellent, they strive to keep surprises to a minimum and, perhaps most importantly, they do what they say theyre going to do. The average garage seems to operate in a state of controlled chaos, but thats definitely not my experience here. Im a repeat customer, no doubts about it.
Travis and the team fixed my breaks fast when other break shops could not fix them. These techs at breaks plus on Arapahoe and Dayton are very professional and knowledgeable! Conner goes above and beyond, he has great attention to detail and works on the car like its his own vehicle! I bring all me cars here.
These guys are great. Was getting new tires for my vehicle and was informed that I had no brake pads left. Called for an emergency brake inspection and was seen immediately. Their customer service was OUTSTANDING and I would refer these guys to anyone in need of there services. Keep up the great services you guys provide.
I didn’t have an appointment, I came in because my breaks were going out and even though they were completely booked the manager John made room for me so that I could leave here safely! I really appreciate their concern and human decency!
Great location to find honest service and clear communication in regard to your vehicle. The service team was informative and created an environment where I felt comfortable. As a female it is hard to find a location where I feel comfortable, where I dont feel pressured to buy more services for my car. I am going back there for all of my oil changes and potentially their other services just for that reason.
I haven’t been to this location twice. And I have to say they have great customer service. And they’re always able to fix any problems I have. Thank you Break Plus
We have been looking for a good mechanic in the area for a long time. We finally found one. Everyone we talked to was extremely professional and friendly. We had multiple issues causing our check engine light to turn on occasionally and our air conditioning only worked when it felt like it. They took care of everything for us and were very fair with their pricing. The job took longer than originally expected but they communicated with us and even called to give a heads up that it might push to the next day so that we were prepared.
Very honest advice without regard to whether it will profit them. Highly recommend. John and Rob were great.
Took my SUV to this Brakes Plus location because a tire installer snapped off one of the studs for my front tire. Rob was great and very helpful. John checked every stud, front and back, to make sure the others werent damaged as well. Sign says they close at 6, but the stayed a little late to finish the job so I could take it home that night. HIGHLY recommend this location.
I haven’t been to this location twice. And I have to say they have great customer service. And they’re always able to fix any problems I have.
We were about to head out of town and this shop saved our road trip!! We had had an alignment done at another shop closer to our home, but they couldnt fix it because they couldnt get a bolt off. They told us itd be pretty expensive to fix, so we brought our truck to Brakes Plus for a second opinion. When they took a look at it they told us that not only was the bolt rusted, but it was broken and not safe to drive on. They were able to help us fix it that same day so we could get out on our trip the next evening, AND it was no where near the cost of what the other shop quoted us. They were great with communication and super friendly too!
I have been a long time customer. This shop offers reliable services at reasonable prices. The staff is friendly and easy to work with. I strongly recommend them.
Called them at 3:30 as we were on the highway and our battery light came on. We thought it was the alternator and asked them if they could get us fixed today, as we were traveling from New Mexico. They got us in and back on the road in about 1.5 hours. They were AWESOME, so thankful.
Absolutely professional, transparent and all around great experience. Brought my vehicle in for brake check and oil change before a road trip. They went the extra mile and really made sure the vehicle got what it needed. They were transparent and super professional. They gained themselves a new customer for life now.
I went in with an anticipated brake and rotor issue, and they diagnosed my car with needing struts and shocks. I wanted to forgo the struts at this time, and they straight up said that without the new shocks and struts that the repair would basically be taking my money for no benefit to me. They didnt charge me anything for taking a look and letting me know what was going on. I appreciate their honesty and straightforward approach, and I will definitely be back!
My first time in. Needed an oil change. Was able to schedule for the very next day. The Service advisor Rob made my whole experience very pleasant. He was kind on the phone scheduling. Super nice all the way from check in to check out! Rob takes care of his customers in a very professional and personable way!! Thank you for such caring service Rob!
I’ve been to several Brakes Plus locations, but these guys are the cream of the crop. They got me in quickly, didn’t try to upsell me, and in fact were quick to tell me that I didn’t need brake pads yet, despite what the dealership had told me. They were concerned if they couldn’t me out in under an hour, and I appreciated their friendliness and honesty. Will absolutely make this my go to Brakes Plus.
My mom needed some help with her battery. They got her going in no time, and the service was amazing. I recommended my mother to this location, because my fiance has come to them for years. These guys are great and completely reliable! Thank you so much for all your hard work!
I was open about the fact that was just a quick inspection at 50,000 mi and the staff were both incredibly polite and honest! They made sure to get my car inspected as quickly as possible since they knew I was waiting in the lobby and not going somewhere else. They got the entire inspection done in under 30 minutes. I will definitely be back here when I need the brakes checked or repaired going forward.
Awesome and reliable service! They made sure to let me know the time involved with my request and were courteous and friendly. They even finished my work earlier than expected. Thanks, yall!
I am new to the Denver area and I was looking somewhere reasonable and reliable. I was looking to get my alignment done and found out that I had power steering fluid leak which couldve caused a lot more damage if it was not done sooner. Rob was so friendly and welcoming! Travis also gave me a detailed explanation of what exactly needed to be done. You guys rock!!
Extremely quick and friendly! Got everything done in 40 minutes for an oil change
John Stark and crew will treat you like family. They have fixed all sorts of issues with my car, from standard oil changes, strut replacement, spark plugs, and the most recent issue with a clutch switch. John, Chris, Rob, Tim and crew all go above and beyond, and Ive recommended them to several friends. I cant thank them enough for all theyve done to keep my car on the road. Simply outstanding!
Brakes Plus has become our first stop in repair/maintenance for our vehicles. Yesterday, Rob did not disappoint. I stopped in w/o an appointment for what I was hoping was a quick fix and sure enough, Rob checked it out and was able to have me back on the road in less than 5 minutes. Very accommodating and nice.
Couldn’t have been an easier process replacing brake pads and getting my regular oil change. John, Travis, and Rob were on the ball the entire time and had me in and out within 3-4 hours of dropping my car off. Thanks again fellas! I will definitely be back.
John and his crew were great! Thank you!
Really like this place, actually drive across town to have Rob and John make sure everything is good with my car.
Great service, great prices
I’ve been being my cats and trucks here for years and these guys have always been great, transparent, and get the work done quickly. Highly recommended!
I came here because they have reasonably priced oil changes and they include a detailed inspection. This is the 3rd location I’ve been to that not only have they done the service I needed, but also helped me resolve other issues. This time they replaced my lug nuts for free because they saw corrosion on the old ones. It’s really hard to find a reliable and trustworthy mechanic like this. And they have a bunch of coupons on their website 😏
Rob is an amazing Service Advisor. Has exceptional customer service skills and tells you exactly what you’re paying for when you need a particular service done. They aren’t overpriced like Les Schwab or a car dealer.I got my car done within 3 hours of all four rotors done on my 17 Pathfinder. They were able to save the rotors, install new pads for all four rotors, and flush the brake system.The car brakes so much better like it’s brand new. No more steering shutter. No more worries.These guys definitely know what they’re doing when it comes to pricing, customer service, and quality work. I wouldn’t take my car any where else to get brakes done.They’re company name is Brakes Plus. It was a no brainer for me after first conversing with Rob and how they do their work.Thank you for everything. If you’re a first timer like me, don’t bother going any where else. Read this review, make up your mind, and hopefully you head to this shop for work you need done to your car. 👍👍👍
I would HIGHLY recommend this shop! John and Travis were both amazing, so nice and professional. They gave me an honest and detailed diagnostic on what work I needed done, and they were able to start on the repairs right away. I have had my car worked on by several other businesses and never received the respect, professionalism, and honesty like I have at this shop, plus they were super patient with my decision. They have definitely found themselves a long time customer. Thank you guys for all your hard work!
WorkI had an appointment on 07/03/20 to do alignment for my BMW, and I asked my girlfriend to take the car to the shop, they apparently did the alignment but only for the rear wheels but not one of the front ones. Their reason was that I needed to replace swivel bearing, otherwise they would not be able to fix it. In the end they did alignment for two wheels and they charged me for four. After that, I decided to take my car to a different shop and they did the alignment with no inconvenient at all, no parts needed to be replace. I’ve heard different stories like mine at Brake Plus.The image I had about brake plus was positive, a place with a good experts who you can trust your car, and good quality service but actually is a place where you go and they charge you extra and lying in your face and make you replace the parts that you don’t even need to replace. In addition when she got the car back, it was all dirty inside, the door handle was full of oil. Definitely no coming back to this place.
I went to get my Rack and Pinion done, an oil change, and a power steering flush on my 05 ford mustang. They did everything in 6 hours and honestly couldnt be happier. Car works great, they did the alignment pretty much perfectly, no complaints with my steering column so far and I love the pricing deal they gave me and the speediness of the job. I would absolutely recommend these guys for any suspension, brakes, or general issues or maintenance you need done. Rob(the guy with the grey bushy beard) and the rest of the team were awesome and great about the work.
Wonderful customer service! Special thanks to Rob for dropping me off and picking me up on a very busy day in the store.
Super Helpful and took great care of me!
My cars battery decided to have issues suddenly about a week ago on Saturday so I needed to take my car in to have it tested and probably replaced spur of the moment. When I called they answered the phone and stated they could get me in right away so I drove down there and even though there was a crowd (seemed like everyone showed up at the same time) they were able to get everyone setup quickly. Rob was manning the front area and did a great job. He was super friendly, polite and helpful the entire time. Since they had a few other people show up at the same time, Tim offered to take a look at my car right away so I wouldnt have to wait and got my battery tested. It did need a new battery and he was able to replace that battery right away. It took significantly less time than he quoted me. I highly recommend this place. They were super nice the entire time and allowed me to get on with my Saturday without too much hassle. Will definitely be going back!
I always take my car here and they do a very nice job within the same day!
They were efficient and had great customer service. I would definitely go to this location again!
Read good reviews about this location and decided to give them a try. Excellent experience! Could not have been nicer and went out of their way to move up my appointment unexpectedly so that I wouldn’t have to pay for 2 Uber rides. Thank you!
Daryl and Rob gave me fast and friendly service!
They did a good job. Labor charge are steep like usual. Overall they handled my car quickly and even stored it for a couple days. I’d go back.
I need my front brake pads fixed so I went into Brakes Plus never having issues with them before. I called before hand and got a quote of $130. I made an appointment for 10am the next day. So, I take it in so they can inspect them for free as per their policy. First, they say that they’ll try to fit me in (when I had an appointment for 10am). My brake only went out the day before so I hadn’t driven on the brakes since they started grinding and they automatically said I needed to have the rotors replaced (which is bs) and meanwhile, they have my car lifted up with ALL of my tires off when it was just my front brakes I needed changed. Then they proceeded to grind my rotors down before I even gave my consent to do anything! Then they said they couldn’t change my brake pads without changing the rotors and my brakes needed to be flushed. They said it was against their policy when they already started working on them. So they give me back my car and it SOUNDS EVEN WORSE than before. They proceeded to work on my car without my consent and then when they didn’t wanna take responsibility, give me my car back in worse condition than it was when I brought it in.Meanwhile, I witnessed about 5 other customers go into the store, wait f o r e v e r for service and then left because they were either given a different quote or they took too long to even greet their customers.They LIE, CHEAT and WILL SCREW YOU OVER. DON’T EVER take your car here!!! They SUCK!!! They’re just thirsty for money and don’t care who they screw over to get it.
John was kind, helpful and very straightforward with his recommendation. I loved the experience and the service I received was stellar! I would absolutely recommend this location!!
The employees here where very helpful and timely. I was having issues with my brakes and they were able to fit me in quickly and get everything fixed before they closed. Great experience!
Rob was straight forward with what needed to be fixed on my vehicle. I had to get my front rotors and brake pads replaced, along with flushing the brake fluid. Brakes plus was great on getting my car back to me in a timely manner and quoted at a price lower than other mechanics in the area. I highly recommend their services!
Dropped the car off in the morning and was done in the afternoon when I asked. Very simple
These guys are awesome to work with, and they always do a great job. Above and beyond, in my opinion. Thanks, Brakes Plus.
I need my car fixed right there is a grinding sound when you turn to the left, The manager give me a 1 oclock appointment i went back to work i got off 4 hrs later and nothing had been do so i wait the pull the car in and say all five are bad i left at around 6:30 p.m.ant thats when the guy that replaced the studs said if I dont like I could return on fri to his co- work I want me car fix right i driver from Colorado Springs to Denver 5 days a week there was no grinding before, I will be going back to discount tire in the morning i refuse to take my car back there with no work menship at all to fix peoples car right the first time
They did awesome. They got my car in immediately and finished in the same day. Life savers on my car. Thank you guys. Go in and ask for rob, he will help you with anything you need.
John is exceptional. He always takes care of his customers and is fair and honest.
They very clean shop got the truck in and fix in matter of hours .happy with my fix
THE BEST place in town for car service! Ive used them for multiple cars, and they are always professional, always courteous, and always on time. I HIGHLY recommend them!
This Brakes Plus location is AMAZING!! I would recommend going to this location to help you out with your car needs. John and Rob are both very knowledgable to help the average customer know what is wrong with his/her car and knows how to explain it in simple terms for you.My family and I will continue to take my car needs there in the future.
Awesome price and service! Rob and John were hilarious and gave great service! Definitely will come here again and again. Thx guys!
John and his team are so wonderful and have kept my truck on the road way past her prime. I recently moved and have ended up coming back to get work done because I know they will do it right and not overcharge me. Can not say enough how wonderful they are.
This experience has been very expensive for everything theyve told us to do, but now my car has seized. We bought this car from an older couple who gave us all the mechanical documentation for the car they bought brand new. Now, Brakes Plus near my car has now seized, because of no oil. Why didnt they put oil in my car? Is that not their job on ever oil change?
Totally awesome. Cant recall dudes name but it seemed like we were good old friends meeting up. I believe he was being honest and upfront with me which is a major thing for stuff like this since theres lots of places out there that just tell you your rotors are bad or unmachinable just to sell you new and that adds to the bill significantly.I also had some other concerns that again seemed like we was being frank with me about cost and potential problems BUT what sold me is that he actually followed up with on checking out potential issues without charging me. Of course this is now my go to place and when Im ready to have it dug into further ..... this is the place Im coming back to.Seriously felt like comedy hour; nobody feels good about spending that kind of money on their car but at least here I didnt focus on that.
Went in for a oil change and they were great! Had to come back for another repair later in the day. They were accommodating and fast. They didn’t try to sell me on a bunch of unnecessary services (although if I would have taken their advice in the first place i probably wouldn’t have had to come back) Thank you so much and I will definitely be back.
Our experience here has been amazing! The guy working the front has been nothing but helpful and kind. They got our car checked out early and even though they had to fix extra things, we’re getting out of here without much of a delay!
I highly recommend this location! Professional, timely, reasonably priced and knowledgeable!I went and got tires and they broke off some studs. They didnt do the replacement so they recommended Brakes Plus. I called, spoke with John and from the few minutes on the phone with him, I knew I was going to the right place! He did the job in the time he said it was going to take. John took care of my every question and was so professional. I will be trusting my car needs with these guys from now on!
My experience was amazing! We all know how stressful car services can be, but the customer service was so sweet and friendly, it made my day a little better!
Best Brakes Plus on planet earth! My father has been going here since I was young, and now my husband and I bring all our vehicles here. Rob and John take excellent care of us. Always honest and fair. They always explain everything in detail and work to give us the best deal. Dont even think about going anywhere else!
Great service at a great price.Scheduled my oil change appointment on line and the service was done on time and quickly even though the shop was very busy with a number of cars waiting to be worked on. I have used Brakes Plus for years but this was my first time at this location and I was very pleased with the service and courtesy of the staff. I will be a return customer at this location when the need arises.
I needed an oil change and it actually turned out to be a pleasant experience for once! I dropped my car off bright and EARLY. It being early, I was grumpy. A gentleman named Rob greeted me and made small talk with me. He made me less grumpy for being at the store so early!! He was very nice as well as very professional. I would highly recommend going to this Brakes Plus!
The team at Brakes Plus on Arapahoe and Dayton are by far the best. I was able to bring my vehicle in for a last minute oil change and it was done quickly and efficiently, I was out the door in 30 minutes! I will definitely be bring my vehicles back to this location!
The general manager John, and Tim, the person who did my front brakes were outstanding! Tim was very easy to work with and upheld excellent customer service. They fixed everything that someone else messed up and did a great job. I checked my brakes and rotors after leaving and everything looked beautiful! Thank you. 5/5 would come back everytime
John and his team are the most personable and honest people that I have dealt with in the auto maintenance industry. They take great care of our 4 vehicles and I wouldnt hesitate to recommend them to anybody!!
Helpful and keep me up dated
John help me with my service needs today. He was very helpful and knowledgeable on what I need for my vehicle needs.
Very quick. These guys listen to your concerns and time constraints and make things happen. Up front all the way on cost. Rob was fantastic.
We have been using this location for years, and have always had such a great experience. John and his team continue to provide honest and excellent service.
The team at Brakes Plus have continued to be very clear with estimates. The fact they value Veteran business with a discount is also great. I know my vehicles are in good hands here.
Girlfriend took her car in to get the oils changed. They informed her that the windshield whipers blades were old and needed replaced. Unknowing that I just put blades on a month and half ago she said sure. Since they gave her a discount.
Great guys and John is always a big help 100% my go to auto repair shop
Pricing up front and very friendly and helpful staff
Great customer service! Rob is great and always helpful. Thank you Brakes Plus!
Rob at the front was wonderful! They accommodated me bringing my car in earlier which helped me out a lot.
John and crew were very knowledgeable and courteous. They explained everything and kept us informed. They went above and beyond to make sure the vehicle would be safe for my daughter to continue to drive for many years to come. Thanks for your exceptional work!
I had the pleasure of working with Rob at Brakes Plus today. I dropped my car off with him this morning, and picked it up this evening. Rob was polite, funny, and kind. Being a young woman going into any auto shop, I’m always on edge because I’ve had every upsell in the book thrown at me. Rob didn’t try to sell me services I didn’t need, and sprinkled in just enough dad jokes to make me feel at ease without ever being condescending. I’m happy to be back on the road with a fresh new alignment, and will definitely be returning, if for nothing else just to say hello to my new favorite service advisor. Thanks Rob and thanks Brakes Plus!
Travis and the team were great! I had a leak and they diagnosed the problem and fixed it quickly, and they wouldn’t let me pay anything. Thank you Travis!
I love these guys. They are an absolutely fantastic team, and I would highly recommend bringing your car here for anything you need done. Ive been coming here for about three years now, and have never had less than an incredibly positive experience. I started coming based solely on location, but now, even if I move miles away I will be coming back for anything I need for my car. I also always feel more informed when I walk out! They have never tried to push anything on me, always patiently answer all of my questions, and even use better coupons for me when I bring one thats for a few dollars less off! Theyve also absolutely slotted me in last minute when I need something done. John, the manager, is truly amazing, and just hysterical, honest to goodness. But every single person Ive interacted with there has been awesome. My dear car, at over 130K miles, is doing great, and I know shes in good hands. With kick butt customer service, if possible even better auto knowledge/skills, and prices that cannot be beat, I dont know why you would go anywhere else. Give John some trouble for me! ;)
This is a great place to come for your car repairs! John, Paul, Roger and the whole crew have truly gone above and beyond in fixing my Hyundai Santa Fe. I had some alignment issues among other things and they were incredibly thorough. They even stayed late to finish repairs on my car - they are truly wonderful and I highly recommend them!
I broke my windshield wiper and couldn’t get the old one off. Brakes plus was kind, and Johnny got me taken care of in 5 minutes for free! I get all of my oil changes and alignments done here as well. As a single woman who knows nothing about cars, I always trust this place to be honest and up front with me, and super fair with pricing. I won’t go anywhere else!
Impressive knowledge of vehicles and great workmanship!Im very thankful for the experience of Paul and his crew! They did a GREAT JOB in diagnosing the problem I had ( 3 other shops totally missed it). And then they did a GREAT job in doing the necessary work to make the vehicle ride like new again!Thanks Guys!
I love this Brakes Plus location. I started coming here years ago after being quoted $800 to fix my brakes at a dealership. Brakes Plus was able to fix me up for under $300. I have been coming to Brakes Plus on Dayton ever since.Ive always been super skeptical of auto repair shops, but not here. We bring two vehicles here for routine oil changes and maintenance. The few times additional work has been needed, they clearly explain to me what needs to be done and my options. I feel the necessary work gets done at a very reasonable cost. Im very happy with Brakes Plus. It is nice to have a place to take our vehicles to that we trust.
Fantastic service! Rob was wonderful!
Brought my vehicle in for some work on one of the hubs. Dealt with John Stark, the general manager, and he was thorough, professional, communicated well, and I was very happy with the work. First time ever bringing a vehicle here, and will definitely go back.
I don’t know what happened to the store. But they do not tell you when they’re going to finish or start your car. I left my car there from 7 o’clock in the morning and it’s 130 and my car wasn’t done. Just an oil change I have spent thousands of dollars at this Brake Plus store. I would really reconsider giving any good references about the store and the one in Havana and Mississippi because it’s run by the same company.
Great service and quick knowledgeable resolution of my car’s issue! Tim was very helpful and a great asset to this place! I will be back for my brakes and oil change. Thank you for all your help!!
I can’t recommend this shop enough! Rob got me in on short notice for an oil change, windshield wipers, tire pressure, etc. He also saved me over $20 by mentioning a buy one get one free coupon on their website. My co-workers referred me to this particular Brakes Plus, and I’m so glad they did!