My wife and I worked with Michael Torres, and had an absolutely fantastic experience. We had been a little frustrated with our buying options as we had checked out a few dealers in a single day and either didnt like the inventory options or discovered that the car we wanted was just a bit too high outside of our price range. Enter Mike. We showed up late to our appointment with him, but he was still very friendly, warm and welcoming to us. We went in with research having been completed and knew exactly what we wanted, a view at Subarus Impreza options. Mike dazzled us with his expertise on inventory, capabilities and financing options. He setup a couple of test drives for us, and by the next day we were ready to pull the trigger on a 2018 Subaru Impreza Premium in a lovely blue color which we absolutely love. Its the perfect car for us, and we cant wait to take it on plenty of adventures. Everyone at the dealership is super helpful, knowledgable, and friendly. I plan to highly, highly recommend friends and family to take a look at Subaru of Englewood and specifically, Mike. Thanks again man! We truly appreciate your help!
I worked with Adam and I had a wonderful experience!!! He was kind, knowledgeable, answered every question I asked, and patient. Even the managers were wonderful, they all explained everything to me thoroughly and made sure they didn’t miss any information. I would definitely recommend a friend or family member to come here and purchase a car, it was one of the best experiences I’ve had.
Our experience with Filip Poplawski exceeded our expectations for purchasing a car. Filip was knowledgeable courteous and understood what we were looking for. he took the time to answer all of our questions both before and after the sale.When I need to buy another car I would definitely go out of my way to work with Filip
Great experience at Subaru of Englewood! Gregory Pla was my salesman and Quentin Lamb from Finance handled the financing details. Both gentlemen were an absolute pleasure to work with and made the buying process seamless and enjoyable. Would highly and strongly recommend this dealer to anyone in the market for a Subaru!
I met a great group of Subaru Family here all leading with my pal, Adam Corredor. He was truly awesome with my car leasing adventure. He helped and guided my leasing experience with my brand new Subaru Crosstrek Limited that I picked up last night! A great way to start my Labor Day Weekend! I am a fan for life! Thanks, Adam!!!
VERY BAD service, I have scheduled an appointment for a recall a week ahead, once I arrived at the appointment, they told me that they don’t have the parts. Who runs a business like that?!! Also, after I picked up my car I noticed scratches on the front (pic attached), I had to call them several times to let them know that they damaged my car, however, they agree to fix it.. it took them a week to get it fixed, I can tell they used my car to move things around while they have it for service, I found few screws on the back seat (pic attached). Also, I have asked them to rotate the tires and they charged me but they never rotate the tiers, the staff in this place are unprofessional dishonest, and LIARS, Very disappointed with Subaru. Can’t wait to go back to Toyota or Honda.
It’s been roughly three weeks since I purchased my Subaru and I’ve been enjoying it ever since with 0 issues and 0 headaches, and I’ve been a happy customer ever since.Buying a car, and especially being a first-time buyer is incredibly stressful. After going to multiple dealerships, dealing with unpleasant demeanors, shoddy looking offices, and absurd prices. I expected more of the same, but Subaru of Englewood proved me wrong, with Gregory being absolutely amazing in helping me throughout the buying process. With his excellent attitude and going out the way to help answer my questions about the process, made for a stress-free time.When it came time to put ink to paper, I felt confident, and didn’t have any lingering feeling in the back of my mind over doing so. It was that easy.Subaru of Englewood is a welcoming environment, and with the positive atmosphere from the door, I would very much recommend checking them out if you’re in the area looking for a purchase. And ask for Gregory, he’s an awesome dude.
My wife and I had an amazing, most professional and friendly experience here at Subaru of Englewood Dealer. Special thank you to Jay Choi for the great and awesome experience. We are very happy doing business with everyone here.
Hands down the best experience Ive had leasing a car. They took care of everything over the phone, including the arrangement to turn in my previous lease (with credit for the equity in the value of the vehicle!). Michael Torres was great to work with, and the pricing was right. Highly recommended.
That was a great experience at the Subaru of Englewood NJ. Staff were amazing particularly Adam C. he went above and beyond. Adam did not pressure us at all, he helped us from A to Z. He was with us way passed his scheduled time 2 hours extra. I would definitely suggest everyone to visit the place and you would not be disappointed at all. Service was a five star. The snacks were great, the cappuccino was excellent. They have a play area for kids which was great.
We travel from northwest Jersey to our favorite dealership, Subaru of Englewood. We are a 3 time repeat customer over the years and recentlybought a Forester. Our sales person of choice has always been Rolf Hansen.He is personable, detailed, straightforward and honest. A pleasure to dealwith. We dont lease, we buy and when the time comes down the roadwell go back to Englewood. Grateful and extremely happy!!!
Honestly some of the best and most helpful people you could ask for in a dealership. Purchased my 2022 Subaru Outback Wilderness Edition and could not be more happy. Their salesman Gregory Pla was very knowledgeable, informative and never once came off as a typical sales person with pressure tactics. They also kept me posted promptly on the status of my custom ordered vehicle. If youre looking for Subaru in the northern NJ area...you gotta go to the Englewood Subaru dealership.
My experience was excellent. Gregory informed me every step of the way with my purchase. Such a quick process when picking up the car. I am very happy!
I leased my first Subaru from Subaru of Englewood and couldnt be happier! From the first email to the day I picked up the car, their service was outstanding.Kevin and Fillip helped me throughout the process and gave me exceptionally good service, where courteous, and helpful through the entire Process. I’m thrilled I picked Subaru of Englewood. Thank you!
My brother had suggested this dealership to me and boy was he right. If you’re looking for a hassle free, no BS car shopping experience, this is the place to go. I had the privilege of dealing with one of their aces Mike Torres. For several days Mike responded to every text inquiry I had over the different models. You name it, I asked the poor kid. Without any hesitation, Mike was on his “A” game and gave me every second he could to fill in the gaps.Needless to say, when decision time came to purchase the vehicle, all it took was one phone call, informing Mike I was on my way. From start to finish it was smooth sailing. No back and forth. No let me talk to my manager. No gimmicks period!The deal was made. I was happy with the product, but above all, the service, respect and attention to detail.If you’re in the market for a vehicle, give Mike Torres a call, you won’t regret it.
My car seems to be working fine and the service crew went out of their way to help me get through the day without my car.
What a great experience at Subaru of Englewood! Gregory Pla was my salesman. He is a real professional, specific, detail oriented and honest salesman. Would highly and strongly recommend this salesman/dealer to anyone in the market for a Subaru! They will provide Exceptional Customer Service.
It ran smoothly without any problems.When I contacted, a person from the sales department responded, but he was very kind and polite.The best car dealer.
This was the most pleasant car buying experience I have ever had. We ended up getting an Outback and Filip was so easy to work with. He made everything so smooth and transparent. He was even awesome and super patient with my daughter. She is five and I was able to keep her entertained with the play room, the snacks and my phone while they all did everything they could to make the process go as quickly as possible. Alex prepped my car and made sure everything was updated and ready to go and even took the time to explain all the features and how they worked. Everyone there was so nice and accommodating. I can not say enough good things about them!
I went here on the recommendation of my brother, who swore this was the best place to go for a new Subaru. As someone who has had frustrating car buying experiences in the past, my expectations were low. I was fortunate to connect with Gregory Pla who was just wonderful. He was professional, knowledgeable and low-pressure. I chose my vehicle (during the chip shortage, yikes!) and he kept me informed about delivery dates. When I came to pick up the car, I was still treated well and even had a good experience with the Finance person (whose name escapes me right now). Overall it was a great buying experience and I am happy I went to Subaru of Englewood. Dont tell my brother he was right. :-)
What an amazing car buying experience this was. Have been looking to buy my daughter a used Impreza for months. Found one on Subaru of Englewood site. Reached out and immediately Stephanie Hicks sent an email. I called her and she was knowledgeable and not pushy at all. Asked for the out the door price and she gave it to me. She even sent me an email with a break down of pricing depending how much I put down. All in writing. So fast and easy. That was on a Thursday evening.no need to come in first. We went in and bought the car Saturday. Peter Poccia did a great job with rhe financing information. By Saturday it was done so when we arrived we just signed. They got right back immediately to any question or concern we had and was very professional. They took care of insurance and everything. When we went to get the car Saturday Stephanie was away (she had told me that she would be) and that Gregory Pla would take care of us. He was amazing. What a great human. He even noticed some scratches on the 2018 car (the former owner had a dog) and saved us some money off the total. He had us test drive the car. The car looked great. Greg then gave my daughter a tour of rhe car for at least 15 minutes. He was so great. He told us many people keep returning to him for their next car purchase. I see why. He even knew person who had leased this car we were buying. Greg is kind and we never felt rushed. He was personable and we will use him again. The whole team was phenomenal. By the way I have a Subaru dealer five minutes away from our home and bought a used car with them a few months back for me and would never go back after finding Englewood Subaru.this place is 40 minutes from our home and so worth the drive. Highly recommend this Subaru dealer especially for anyone who doesn’t like the pushy sales approach. The car is awesome. Thank you all!
Highly recommend buying your next car from Filip at Subaru Englewood! We went to many dealerships and ultimately ended up purchasing from Filip due to his no pressure approach and willingness to go out of his way to help us get the car we wanted! We ordered our car and Filip provided regular updates on timing expectations - it even came ahead of schedule. We could not be happier with the overall process and are referring friends to work with him to get their next car.
We just got our first Subaru from here!! Michael Torres got us a fantastic deal on a Forester. I spoke with 5 different dealerships and Mike gave me the best offer by far (he even beat the Subaru dealership that was closer to us). Also, he’s super nice!! All paperwork was completed online, so we didn’t spend hours at the dealership. The entire process was seamless. Our car is amazing. I highly recommend this location!!
It’s not only that I’m so happy with my new car,I also had the best shopper experience from day one when called the dealership to get information on the car to lease and to the very last day when I signed the documents and drove my Subaru Forester home. Professional, sufficient, patient, attentive, honest, and very pleasant Michael Torres exceeded all my expectations. I changed my mind after a new car had been already added to my insurance and decided to go with a different model and he switched the deal so fast and smooth.In the middle of a purchase I lost my voice and couldn’t talk to my insurance and Michael was dealing with my insurance himself.It was very kind of him to bring me from the city to Englewood and I greatly appreciated it.Signing of documents also went very smooth.Next time when the lease is over I know where to get my future car, Subaru of Englewood, absolutely the best.
Michael Torres is a great salesman - knowledgeable, very helpful and responsive.
Mr. Andrew Sanchez did an amazing job helping me find the perfect car. From test driving the car to helping me understand the type of car I’m about to purchase and all of its features.Thank you ! Mr.Sanchez !
The staff is always welcoming and helpful esp. Jo. I got a loaner while service was done and all the work went well and was timely.
I recently bought a car from Subaru of Englewood.I went to several other dealerships, but the teams there were not helpful and could not provide me with a comprehensive information about the different options in the car, and were not flexible on the pricing.Michel, from the Subaru of Englewood team spent first showed me a video about the car I was interested in and explained me the pros and cons of the car (which I did not fully realized). Then we went through various car options and pricing. After the discussion with him I knew much better my option, which ultimately helped me make a decision.The car that I bought was not available and I had to wait for over a mont. In the mean time Michael kept me posted on the progress.The purchase was easy; I was financing my car, so all the documents were ready and I got in my new car in no time.I wholeheartedly recommend the team at Subaru of Englewood should you consider next car to be a Subaru.Thank you
Mike was a great sales representative. Polite and professional. Overall there were no frustrating issues. Everything went smooth!
Our purchase of our first Subaru - a 2022 Outback, was an exceptional experience. Many thanks to Quentin and Kevin for your follow-through, professionalism and promptness. We couldnt be happier...
Michael Torres and Quentin Lamb guided me patiently and expertly through the end lease and new car process. I am thrilled with my new metallic green Outback and look forward to relying on this dealership for current and future car needs! The experience was smooth, and interacting with everyone at the dealership was a pleasure!
I was in the market until last week to lease a new car and Subaru was one of my top options. I called this place once before visiting and since my first call through my last visit my contact was Filip Poplawski. Filip was great, he made sure to give me a good test drive experience, answer every question I had with patience, and also got me best deals on the car I was looking for --not kidding, given the current market. Unfortunately, the car I was looking for had a waiting period of 8 weeks because it had to be factory ordered, and I was in a bit of a hurry, so I ended up buying from somewhere else. But if that wasnt the case, I would have surely bought my car from here, especially because of the 5 star customer experience I received from this place. Filip was very patient and always responsive to my calls and emails.
I love the whole team here. They always listen to me and check everything! Please never change the quality of service.
Best car purchasing experience I have every had. Kevin was the best salesman. No pressure, gives you all the information you need to make a decision and helps you thru the process. I highly recommend this dealership!
My purchase was great! Chris was very helpful, he easily helped me conduct the entire purchase through text message and made a deal I was very happy with, especially in this car buying climate. When I got there to pick up the car everything was ready, it took 5 minutes to sign paperwork and leave in my new car.
I wanted to thank Subaru of Englewood for the excellent service. Although our Forester gave us problems which were not easily resolved (parts had to be ordered a few times since they did not work properly), the service department on the other hand did all they could do to make our life easier. From picking and dropping off the car to keeping us informed whenever they had more information. Thank you!
Excellent customer service experience! I only take my Subaru to Subaru of Englewood for all my service needs. They take excellent care of all your service needs and go over and beyond to make you feel important as a valued customer.
They can’t handle the load of service. It’s absurd! Bright in my car for regular service, took an entire day to find out that I need break pads and rotors. Asked to have my car washed, they used a duster and left the car dirtier than it was before. When I asked about it, they told me that that’s how their car wash works. Seat belt needed fixing, they didn’t have the part and i struggled to make an appointment to fix it. Brought car in at 11:30am, at 2pm they told me that they need another 2 hours. It’s a seat belt, not rocket science! Unless you got a hole day to waste, stay away!
My service representative was outstanding and most of my requested service was completed, however, the tire rotation was not completed, despite paying for this to be done. I called and left a message with the service manager almost 3 days ago and a return call was never received. Truly disappointing when you pay for services and they are not completed to your expectation.
The staff here are generally pretty nice, but when having service done they are not good about communicating/returning calls.The newer system uses text and video from the tech that wasnt helpful at all, told me I had a bunch of issues that were really all minor/non-emergent, and didnt even really address the primary issue.Lastly, when I received my car back and got home I noticed a huge gash across my bumper that was not there prior to dropping the car off and no one communicated to me that anything happened to my vehicle. Really frustrating.Honestly I probably wont ever return to this location and will be filing a complaint to with Subaru of America.
Andrew from Englewood made the buying process super painless and easy! I had done so much research prior to getting to the dealership that I got a bit into a hole when it came to making a final decision but Andrew patiently let me test drive multiple cars (including the one I decided on) multiple times while taking the time to thoroughly answer all of my questions. He and the team addressed my concerns and were really straight forward and transparent about the buying process. They’ve since followed up with me by checking in to make sure everything going well. If you’re looking for a Subaru, I highly recommend this dealership!
The team at Subaru of Englewood are exceptional. Especially Stephanie in Sales, and Joelle in Service. They treat me like a VIP every time I go and I never have to worry with my Car in their care.
Still the absolute best service from this dealership. They truly go above and beyond - from curbside to service bay. Thanks!!
Adam at Subaru of Englewood is fantastic! He was super attentive and helpful. We were very pleased with the service he provided when we went to lease our car. 4 stars instead of 5 because the dealership itself can use an upgrade/facelift.
Our past experiences with leasing haven’t been good. But, our experience purchasing a car from Gregory Pla was completely opposite, he is an absolute pleasure and couldn’t have been better, he is extremely knowledgeable, professional, and extremely patient. The buying process took 6-weeks due to the pandemic. The best part, Gregory kept us well informed along the way about timing and next steps. He also spent extra time with us teaching us about all the bells and whistles the car had. I can confidently say we will be returning to Gregory Pla for future car purchases and highly recommend him to anyone in the market for a new vehicle.
I had a wonderful experience at Subaru of Englewood. Filip helped me through the leasing process and was very knowledgeable about the vehicle and its features.
Had a very good experience buying a new Outback! Salesperson, Michael T. is friendly, reliable and competent. Everything went smoothly. Dealership is at good location and nice facilities.
Would highly recommend. Kevin was great, working with my timeline to purchase and offering personalized assistance with finalizing insurance and registration paperwork. I thoroughly recommend Kevin and the Englewood Subaru team for a transparent and low pressure approach to the sale.
I honestly cant imagine being treated better than Subaru of Englewood Service - Top Notch!
Was able to snag a Limited 2019 Subaru Crosstrek in a couple hours with the help of Michael Torres. Definitely recommend to anyone looking for a fantastic deal on a Subaru to ask for Michael for assistance. Purchasing and financing process was very easy and straightforward and there was no pressure at all from this team. Thank you.
Katy and Peter were awesome. Pretty seamless transaction and very pleasant experience. We love our Cross Trek!
Gregory Pla was a great salesman and the team was overall fantastic. Gregory was communicative and a straight-shooter, and easy to work with, and patient and personable with us and our toddler. Peter made the day-of process of signing go so smoothly and we appreciate the level of professionalism, service and flexibility. We highly recommend Subaru of Englewood to anyone looking to get a new or used vehicle, and were so excited we went with them to secure our new Forester.
I like coming here for all of my 2018 crosstrek’s maintenance services. I haven’t had any issues with any of the work the mechanics perform on my car. They provide detailed reports as to the condition and status of various components and recently they started providing video reports as well. Their staff are very professional (thank you Joelle and others), very patient and detailed with me. They don’t sell unnecessary maintenance to me and if something is covered under warranty, they fix it!
Prince was quick and courteous from the moment I walked in! He made sure everything was well taken care of! I always feel comfortable coming to this Subaru dealership due to the level of professionalism from all the staff there!
We bought the car last week 02/27/2021 & less than one day we saw there so many clips was missing in engine part. And the carfax says its certified car. Also we dont how the mechanics pass QC. After that we talk with subaru sales Managers but we doesnt get any solutions on our issue. Also we saw the AC was not working properly. I would suggest them improve mechanics knowledge. Because so many issue in certified car.
I was very happy with the service and the friendly atmosphere. Joelle kept me informed through the process and was very pleasant. On the road again!
Really disappointed to be writing a negative review after an overwhelmingly positive experience here a few years ago. I made a service appointment for my car and was a little surprised by the lack of customer service when I walked in. After waiting for someone to take my car for a few minutes, I walked into the lobby to try to get someone’s attention. When I did find someone to speak with, I was told it would take 2-3 hours for and oil change and tire rotation and 3-4 hours to look into a problem I had noticed with my car. 45 minutes later I got a phone call that they would not be able to attend to my car at all. There was a quick apology but no offer for compensation, etc. I was further surprised when I walked into the store to get my car and the man helping me apologized but did not offer to reschedule my appointment. I’m sad to say I was really unimpressed.
Smooth smooth smooth transaction. Filip was outstanding throughout the entire process. If it’s one thing I can’t stand is car lots that are quick to get you in and out but this is not the case here. They work with you. This is customer service. I want to thank Filip and the entire team here at Subaru of Englewood. Highly recommended!Clean facility. Welcoming staff. Transparent. Can’t thank you enough.
Went to get windshield wipers replaced. Ended up also getting corrosion removed from battery - which was fine. But after a couple of hours I had to drive a long distance when I just originally needed new wipers. Drove about 5-10 minutes and realized the wipers were never replaced but I didn’t have time to turn around and wait again, except I paid for them? Since I had to be somewhere far that same day I just ended up going to a Valvoline and it was completed in under 10 minutes and they changed them right in front of me to confirm that I was satisfied. Headache of a day.
Greg was an exceptional salesmen. He advised me what was best for me rather than worrying about a sale. Had everything ready and what we agreed upon once the car was in. day of the pick up I was in and out in an hour and that included the time spent showing me all of the features of the car. It was hands down the most pleasant car buying experience Ive ever had. It help that a day after driving the car I was totally sold on Subaru and can even image driving anything else.
Michael helped me purchase a 21 WRX STI. Great experience, highly recommend this dealership.
Kevin at Subaru Englewood is a great human being.Hes good at selling cars too. So much so...we bought 2 cars within 2 weeks of each other. Very knowledgeable and professional.
Cleveland is one of the awesome and coolest advisor, if I may, at Subaru of Englewood. Service was great as always!
Poor communication within service department, careless about customer time. We brought car to dealership on time of appointment at 11:40am and were told by service advisor it will not take much time, and we should just wait and he will let us know if there is a problem. We waited over 3,5 hours, just to find out our car just arrived from test drive and will be serviced next! On our request to rent a car meanwhile they said they don’t have a car, but they will ask mechanic to speed up. We asked to speak to manager. Service manager told us he knows about that long waiting problem, with appointments overlapping, shortage of staff so people have to wait for long time. We asked why we were not notified about possibly 4 hours waiting? .. manager said he is sorry but nothing he can do. I will not recommend to bring car for service here, unless you have a day to spare waiting.
I was super surprised at the improvement in the service department. My last experience before this one was so negative that I canceled my prepaid service contract. This experience was 100% better
We waited for over 30 minutes without being attended to, at a nearby Subaru dealer,. So left that showroom and came over to Subaru of Englewood. The moment we entered the showroom, the lady at the front, welcomed us and went to find a salesman to attend to us. The salesman was very professional and friendly. Unfortunately, they did not have the car in the trim we were looking for. He suggested checking with other Subaru dealers and gave us the names. What an awesome experience, just few minutes after experiencing the horrible treatment in Emerson.
This is one of those experiences that almost defies the ability to write a comprehensive review, it was THAT GOOD. Lets start by saying that we werent the easiest purchase to deal with. Out of town, needing a week to get ourselves together given travel, exams and other —there were just so many obstacles in our path. Sales manager of the most magnificent calibre, Quentin Lamb, handled everything with superhuman grace and professionalism. If you want a no messing around buying experience, do yourself a favor and visit Subaru of Englewood to see for yourself why this six-year-old car looks showroom new for our arrival and why they are the top-rated Subaru dealership!
Woody and Joelle made the process as painless as possible. They were very transparent in what could occur with regards to billing and helpful in mitigating our concerns with regards to an engine problem. In the end, Subaru covered the expenses for a manufacturers issue. Joelle coordinated my cars tow from home (NYC) to shop, while also getting the loaner to us. This process could not have been easier. Woody was very helpful, informative, friendly, and professional. This is our 2nd experience with this dealership, specifically the service department and based on those experiences, this dealership has become our go to for repairs and will definitely be our go to when its time to buy. Amazing!
I was looking for an STI and went to Subaru of Englewood. The staff was great, knowledgeable and genuinely friendly! Jay Choi hooked me up with the order and setting everything up and Quentin Lamb, the finance manager got the deal done! Very happy with the World Rally Blue STI that we picked up today after I placed the order, and it was definetly worth the wait! Thanks to all at Subaru of Englewood!
I leased my first car from this dealership - with the help of Rolf Hansen. The entire experience has been wonderful. Such an anomaly - not what you would expect from a car dealership. Rolf Hansen has been incredibly helpful, honest, and attentive. My Subaru Crosstrek is perfect, and I would never go anywhere else for a Subaru.
Excellent experience with them. Gregory Pla was amazing!! He made our purchase so easy and satisfying!!
After spending 2-3 weeks at a Northwestern NJ Subaru Service center that will remain unnamed, my car was fixed in less than a day in Englewood! Thanks, Subaru of Englewood, for looking properly for the problem and finding the problem right away!
Subaru Englewood is the best in sales and service. This is my second Subaru Forester. The 2021 is ideal: better pick up and navigation. Head to Englewood Subaru.Dr Steven Huberman
We recently had a great experience at Subaru Englewood and I think that’s largely attributed to our salesman, Andrew Sanchez. This is our fourth lease (first with Subaru) and by far the smoothest experience we’ve had so far. Normally I dread the end of my lease because returning to a dealership and negotiating with car salesmen can be so uncomfortable, but this entire process with Subaru/Andrew was easy, from the moment I submitted an online inquiry, shortly after received a phone call, and our time in-person at the dealership, we drove away with our new car between 24-48 hours of our inquiry. Andrew was extremely fair, patient, and kind (not common attributes in salesmen from our previous experiences). We love our Subaru Forester (traded in our Hyundai Tucson) and it’s a world of a difference - much more spacious/airy, larger doors, better acceleration, more responsive breaks, higher seating, more line of sight. Subaru’s reputation for safety is what had us sold, especially with two little ones. We can’t see ourselves moving to another brand after Subaru and sincerely hope we get to work with Andrew again when our next lease term comes around.
Mr Hansen, was great and truly knowledgeable. He was never in a rush and gave me and my wife full attention. I would definitely recommend him to anyone interested in a Subaru. Thanks.
Awesome customer service! The car rides better than it did when I brought it. Thank you. You are our new Go To repair shop.
Best service I have ever had at a dealer in my entire life! Prince Patrick was amazing made the process so easy, my car came in for a ECU Replacement and was replaced within 24 hours and my car was back out and on the road! I live in Long Island New York and I would come to the dealer again because the service and work was exceptional and fast! Thank you prince Patrick and their master technician for the work! Thank you guys very much!
Really bad service!!!! I dont recommend it Im disappointed with that branch just because I cant put any stars I had to put one
I had a great first car buying experience at Subaru Englewood. Greg Pla made the entire experience easy! He was very informative and professional. I would recommend him to anyone in search of finding the perfect car!
This will be the only place I’ll go to buy my subies! They work with you, have the best price, and very professional! Big thanks to michael torres and filip poplawski for helping me get my sti!
The place was clean, organized, and our Salesperson, Katy, was super friendly and had a great attitude. We really enjoyed our experience purchasing our first car with her.
I recently brought my 2019 Subaru WRX STi in for service because a thread came loose in my front passenger seat. It was covered under warranty and I was given a courtesy vehicle. Huge thank you to my service advisor Prince Patrick who kept me informed throughout the process. With him I felt reassured and he called me back exactly when he said he would.
Everything ran smoothly. The staff are nice and courteous, and the work was done in less time than expected. They even washed my car!
Subaru of Englewood was a delight to work with. They were down to earth, and we out of there way to get me the color of car I wanted. The signing and lease information was easy. They have also answered questions for me after getting my car! Great experience.
Kevin Rainer was very accommodating during the entire purchase process. I highly recommend him.
Bought my first Subaru at this location with the help of Jay Choi this past week and I am more than satisfied. What was supposed to be a very long and painful process was surprisingly very quick and efficient. Signed bunch of papers, added the features I wanted, went for a quick test drive (alone due to covid, which I really enjoyed actually), made down payment and was out of there within two hours. Jay even took the car for a quick wash and detailing before I drove off in my new car. Being that this is the third Subaru that our family has gotten, they made the experience worthwhile. Will be coming back for future upgrades and purchases!Brought our toddler along with us and he played in the play area where they had an ample amount of toys and coloring books. Glad that they had this area because the two hours couldve been pure hell for him (and us and the whole place really). There was a rep across from Jay who was also very nice to our son and gave him a coloring book. Very satisfied and would definitely recommend.
Manny and the Finance Manager team are like the Dynamic Duo, not only did they come to the house and deliver the vehicle; they really worked with my elderly senior citizen family member - to ensure we were provided the same great Five Star Service, while maintaining social distance and hygienic cleanliness during the pandemic.I would clearly recommend this dealership and expert, courteous staff to anyone.
Jay Choi - He was super dedicated during the process, leasing a new vehicle. I am willing to go over once again later when the leasing period will be expired! Thanks a lot.
Prince (very personable young man) did a great job keeping me informed abt my car. Excellent experience always! - part of the reason I bought my Subaru here
Jay Choi was super helpful and got my lease done very quickly. The team as a whole was great. Thoroughly enjoying my new vehicle and the customer service was top notch.
I work at a dealership in the area and had a last minute issue that needed to be resolved with one of our pre-owned vehicles that was being picked up. I called Subaru of Englewood and was to be helped by Joelle Rivera, who got me in and out in less than 20 minutes!!Absolutely great job by Joelle and the service team at Subaru of Englewood - you’ve earned a raving fan advocate in me!!
Bought my 3rd Subaru here of 4 I have owned in a row. My first Subaru was a used car purchased from a family friend. The rest from this dealership.The sales and finance team here is exceptional. Quick to help, great pricing, they don’t sell you a bunch of stuff you do not need... and the process is in and out. Fastest car buying experiences of my life have been the last 3 I had here.The service department is awesome too! They go above and beyond to help me get the oil changes and maintenance done even though I moved out of the area.... I live an hour away and still use this dealership.Thanks to the whole team!
After an emotionally taxing week, I had the pleasure of having Gregory Pla as my salesman. I’m 27 years old, and this is my first experience purchasing a car. My old car (formerly my Mom’s car) broke down on Monday, a 2007 Volvo XC90 with over 150,000 miles on her. The fan belt snapped, the engine was overheating and the vehicle was leaking antifreeze...had I driven the car any longer I would have been blown to pieces. Every day since I was religiously looking up and test driving vehicles. The process was time consuming, disappointing and exhausting- up until a few days later when we saw the listing for the car I wanted at Subaru of Englewood. When my family and I met with Greg on Thursday, all the chaos of the week subsided. The car was basically brand new and the test drive was beautiful.Greg was friendly and personable, he spoke clearly with knowledge and professionalism and answered every question. It was close to closing time, and having been so nervous from the week I had, I wasn’t comfortable moving forward without having my mom test drive the car. Even though the vehicle was already put away, he accommodated my request without hesitation and pulled the car out once more while I was able to catch my breath. This was a big moment for me as an adult and I was freaking out a little. I had trouble believing that at last I may have found my new car. While my mom was out test driving the car, I had a chat outside with my father. He said, “you’ll never in your life meet another car dealer like Greg.” Honestly after the week I had, I knew he was telling me the truth. My nerves were settled, my tears dried, and a sale was made. A few days later I noticed that part of the screen in the air conditioning monitor looked pixelated and I reached out Greg via text. I hadn’t opted for the additional insurance for the car that covered these types of things, since I bought the car certified pre-owned I didn’t think it was necessary. He responded right away and an appointment was made to fix it at no additional cost- even though it required a new part. Thanks for going the extra mile Greg, I truly appreciate all of your help, and had an excellent experience!!
Thanks Mike and team for your help on making my first purchase smooth and easy!!
I had a recall for the airbag in my 2010 Subaru Legacy. I had an appointment on Friday, February 12, 2021. I had the pleasure of having Mr. Prince Patrick help me with the process. Mr. Patrick was courteous and professional. He arranged for a loaner car for me. He also contacted me every step of the way! I would give him 10 stars if I could.
This was my first purchase from Subaru of Englewood and i was impressed. I had the opportunity to work with Gregory Pla as my sales advisor at Subaru of Englewood. Gregory is professional and very helpful and informative. He is an asset to the dealership and i hope to continue to do business with Gregory in the years to come. The Finance Manager was very helpful and explained and answered all my questions. The companys covid-19 protection measures was also outstanding.
The experience I had at Town Motors was very good. The sales associate that I had was very professional, great guy, easy to talk to. So, I give a big thumbs up to Quinton. When it came to finalizing my car perchance, Peter the business manager was very nice and easy going. He made it easy to understand and when things needed to be explained he was patient and went step by step. Over all a wonderful experience shopping and buying my car here.
Greg was very friendly and knowledgeable, he was able to answer any questions that I had. Very pleasant experience for my first time leasing a subaru!