The sales department at BMW Encinitas is 5 stars. Did EXACTLY what they promised and be sure to ask for Adham. Also Morgan in financing, AWESOME!!! As for the hyspanic guys in the service department, keep them away from your car. Flares on the bottom of the car had all kinds of hair line scratches after they cleaned the dirt off and when they put the license plate frame on my car, the guy dropped/laid the frame and the hardware on my deck lid and acted as if it was no big deal. So weak and unprofessional. Though everything else; TOP NOTCH!!!

Absolute amazing customer service. Care and passion for customer service was readily apparent as they found the exact car I was looking for, and I had been on the search for about a year. Genius availability to answer questions was very helpful. Experience was better than advertised!

Amazing experience purchasing a car here. Andres is a super star. In the past week Ive been talking to sales team members all over San Diego, but none of them were as effective or talented as him.

Service guru Jeff J at Encinitas BMW has coordinated a number of complex repair sequences, from the mundane (loaner car availability during COVID) to the less common and distant (warranted parts sources from Germany). Explanation of warranty items versus optional maintenance has been clear and unpressured. 5 stars earned!

My advisor Keith Sherman is great! I’ve worked with him for over a decade. His customer service has no peer!

I had my car repaired at body shop after a collision. The experience is so much smooth. All the open ticket issues resolved by the body shop. The paint job is excellent and looks like new. Everything is fine now. I am happy to drive my car again.

Purchased a new X5 and Nick was very helpful and friendly! He listened to what my needs were, regarding what type of vehicle, and how to go about achieving the financial goal of the deal. Both goals were met in a timely fashion...drove away very happy!!

Very personable, helpful service representative helped us get our vehicle maintenance done in a timely and professional manner. I felt respected as a customer and my time honored. I have not seen this level of professionalism at other dealerships.

Service and support were outstanding. Pricey however the extra TLC made up for it. Stefan is a rock star for service!

Had such a great experience at BMW Encinitas! Everyone that helped me was so accommodating. They made the process so easy and made sure I got my dream car within my budget. Thank you for the great service. Highly recommend!

I just want to say thanks to this dealership and the staff that helped me get my spare key delivered to me. I’m sorry for forgetting your name but I deeply appreciate the continued support and service this dealership caters to its customers. I highly recommend this place even though their place is small they make up for it in good service.

I have purchased several vehicles from BMW of Encinitas. Jordan was great no pressure and great customer service, very knowledgeable. His customer service and knowledge of vehicles helped me to make my decision..I am always impressed with their team and treatment. Finance dept was also a great experience and again they helped me out a lot! Thanks BMW of Encinitas team!

I had a great experience at BMW Encinitas. My sales rep Jordan Auguiano was super responsive, knowledgeable, and patient. He helped me find the exact car I was looking for. Morgan in finance was friendly and easy to work with. I will definitely be back in the future to work with Jordan again. Highly recommend!

Customer Service and attention to detail was impeccable. From knowledge of the car, to options and more, every question I had was answered, every concern dealt with. I feel completely at ease with my purchase, like I’m in the right hands. Thank you!

Excellent customer service. Sales agent, Clark, was knowledgeable, helpful, and pleasant. I traveled from out of state to purchase a used vehicle and was treated like I was an important customer. There were a few glitches in the out of state registration process, but the Finance Manager, Eddie, helped and was accommodating. Dealership is clean and staff was great. Would definitely buy again from them and will recommend others.

Had a great experience trading my car and getting a new BMW. Many thanks to Clark, Eddie and the rest of the staff whom made this experience fast and pleasant.

Mr Medina was very helpful ordering the parts. In addition he scheduled the installation and kept me up to date on the order. He exhibited the outmost customer skills helping me.

Clark Reidel made it all so easy. This was my very first new car transaction at BMW of Encinitas. Long drive from Orange County thanks to traffic, but they had the right car for me and it all worked out beautifully.

Mike at BMW Encinitas is also so helpful. He makes you feel like your the most important client…. you’ll Always feel taken care of and valued.

The fact I drove past 6 BMW dealerships in Orange County, Did not go to a dealership ( South Bay BMW) that I had bought 9 cars from speaks volumes of this dealership. Car people handled this transaction, the car and the follow-up. I am delighted with the M3C and the purchase. I will buy from them again!

Mike Voiles, my service advisor, went out of his way to ensure my complete satisfaction and understanding of the process. He was straightforward and polite and explained everything during the repairs. I am definitely taking my business to Encinitas BMW.Keith Ball

I got my leased X3 premium car with great price from Andres. I didnt expect to get such nice car. But Andres worked hard and made it happen for me. He is professional, interesting, helpful, responsive and responsible. I enjoyed the business with him, and I would recommend you do business with him!

I mostly worked with Andrew and have to say that he far exceeded my expectations when it comes to customer service. He checked in with me every step of the way while my car was being repaired and really made me feel like I was a part of the BMW family. I am so appreciative of service like this and will remain faithful to BMW because of my experience!

Best BMW Dealership hands down. Ive been to them all! Shout out to Jordan in Sales, getting me the EXACT X5 I was looking for, Eddie in finance for explaining in detail everything as I was signing and friendly with my step son, Chris in the service dept for showing top tier professionalism every step of the way until I received my car after some minor work and Heather for calling me and fitting me in the schedule earlier than expected. Above all... this dealership keeps their promise and I believe this needs to be commended. Thank you all! Will be a loyal customer to the BMW brand and location.

Service personnel were all courteous and professional. Timely as well. Called me with recs and the Dept had my M2 ready at the stated timeframe. No up-sell was nice. The wash service is a VERY nice touch. Can’t underestimate the importance of seeing one shiny car after another coming out of the BMW Encinitas driveway all the time. It’s free advertising and it works on some level.A bit $ though for a regular service. But alas, knew that when I bought the car.Thanks.

Finesse artist make sure you get your vehicle inspected by someone whose not selling you the car!!! They do poor work and will sell you a lemon if it means making the sale warranty or not! DO NOT SHOP HERE

Had a great experience with Clark purchasing a used 2017 X5. I love the car and he was incredibly helpful in steering me in the right direction.The finance team was fantastic and worked with me to get the right financing in place.Kris in service went above and beyond to help address a few small issues and make sure that the X5 was ready to rock.

My service Advisor, Mike Volles, was exceptional. The service was quick and efficient. He arranged a Lyft ride which made my car service much easier on me.

This is my favorite BMW dealership to go to! The service team is amazing, especially Gabriel. They are always on top of it and the customer service is amazing!

Amazing service! The BMW Encinitas team took care of me and my BMW X7 in such a way that it was a pleasant and enjoyable experience. Quick response, supportive, easy, efficient, and professional. No matter the issue, I am confident I can show up at BMW Encinitas and have everything resolved as perfectly as possible. Well done Keith, Larry, and the team - you guys ROCK!

Have bought a handful of cars - and now leased one - from BMW Encinitas and have never had a problem. Everyone is friendly and helpful. Mike Voiles in service is the absolute best - so nice and efficient and accommodating.

Mike V. is the best Service Advisor currently employed by BMW.Maintenance was incorrectly done on my F80 by another M Certified BMW dealership. Mike V. of BMW of Encinitas was able to fit me in, short notice, unscheduled, on a Friday night, as the service department was closing, to assist in undoing what the other dealership had done. The following week I dropped the car off with him and he jumped through several bureaucratic hoops to ensure that my car would get the maintenance it needed, done correctly, free of charge to me.What is equally impressive is the knowledge he possesses regarding BMW M vehicles. He took his time to look over the car with me for over an hour, answering the numerous questions I had. He also personally checked out the vehicle as it was lifted, with his shop foreman, to ensure that everything was as it should be.If you want the best for your M automobile, book an appointment with BMW of Encinitas, and ask for Mike V. as your Service Advisor.

The true quality of a business is how the unexpected is handled. When my ordered vehicle came in not quite right Andres and Justin went above and beyond to make things right. My purchase was easy, love my X3e and I feel I made new friends. Thank you for your professionalism!

I just leased a M340i from BMW Encinitas and my Sales Associate was Sarah Pearson, I highly recommend working with this dealership and in particular Sarah as this was a great experience.I was undecided on the model I wanted and Sarah went above and beyond to make sure we test drove every option I was considering.The negotiation was perfect and the completion in the finance office was the best I have had after experiencing recent disappointment at another competing brand dealership.The follow up post transaction has also been the best, Sarah has followed up with calls and emails to make sure all was good and helped coordinate a meeting with the BMW Genius to help me learn about the cars technology.

This is my fifth time buying or leasing a BMW here. I travel from Los Angeles here because it’s always a smooth and fair transaction. What an awesome crew they have here. From sales to service this dealership is top notch. .Justin Beck and the general manager Darrin Fetterolf make it well worth the extra few hour drive.

My salesperson Rafael was beyond the best experience i have ever had buying/leasing a car. Super laid back i didnt feel like i wanted to run like most times at a dealership. The experience was top notch and everyone was professional and sincere.

We bought our last 2 BMW’s at BMW Encinitas on their CPO lot. We always added the extra easy care warranty. The service department has always been great. This last service, Chris & Alex did a great job working with my son to get his 328i repaired in a timely manner. Very professional and an overall great experience.

Art (Arthur) was very helpful and explained the process of my BMW X6 repair. He had the repair done in a timely manner and I’m so happy I was able to work with him. Thanks for keeping my BMW running smoothly for all of these years!

Great service and fast, i came to ask a question about my service and they took my car did what needed to be done and wash it at the same time and 2 hours later i was on my way. thanks BMW Encinitas

Big THANKS to Gabriel Soriano !!! Who helped me with two recalls on my BMW 2009 335i 1)drivers front air bag 2)Blower motor wiring. Those fellas from BMW Encinitas did extremely amazing work. In General, I was very happy with their quality work.

All around, the best car buying experience I have ever had! The Sales manager Steve was very helpful in helping me secure the car I had my eye on for weeks and at first it was all through email. I filled out the online application for credit which was super easy and approval came in very quickly; same day in fact! The car was now reserved until I could drive down on the weekend to test drive it and make sure everything was good which it was. The finance manager Jeremy was also very helpful and made the last part of the process very pleasant and never felt pressured. The only thing that was missing in the end was one of two keys and the manual but Steve said he would take care of it and send it to me. I AM IMPRESSED!

Jacob at BMW did an excellent job. He was key to me buying my X3 at BMW Encinitas. This is my family’s 10th BMW and I did not have good prior experiences at BMW Encinitas and bought my cars elsewhere. Jacob though was professional, did a good job of getting the car with the features I wanted at the price which was fair. Because of him I will go back and give Encinitas a chance at my business.

I knew BMW ownership was kinda like being part of a very fun club, but I did not know how easy it could be to join that club. BMW Encinitas not only made ownership easy, they made it feel like being welcomed into the family. I still don’t know if I’m a BMW guy, but BMW Encinitas is most definitely “my” dealership…

This was our first service visit to BMW Encinitas. The Service staff greeted us immediately as we pulled into the driveway. Our service advisor, Mike V., listened attentively to our needs and then clearly explained the services in detail. He walked us out to the loaner vehicle and provided a quick overview on the vehicle controls and features. Mike kept us updated regularly. Returning the vehicle was a smooth affair. Thanks for taking great care of us Mike!!

I found the verbal questions asked were not answered true. How long has the car been sitting on the lot for sale? Only a week he said. It was a transfer from Vista BMW to Encinitas documented on their internal inventory transfer over two months ago. I new the answer before I asked. One example of the beginning of not being honest because you dont want to be in less negotiating position than the customer. Using another strategy to gain negotiating or not losing the sale of the customer walking away like having another salesman call my salesman to say another customer wants to see the same car, who you think youre fooling. That did not play a factor in my position to buy the car. I traded in my car and it evened out the sale price. So the dealer win and I win, a win-win is a good thing right? Well for me as a customer to recognized this experienced in this transaction I LESS likely refer my friends or family, number 2, I will give fair review for others to read, and number 3, I will MOST likely go to another dealership in the future. Now the dealership should think twice with its strategy in sales and negotiating approach. And if it was really bad where it violated business practice I have the state general attorney or the FTC, federal trade commission.

David was my salesman. He was great he made the process very smooth and comfortable. He wasn’t pushy there was no pressure at all. He was also made everything really convenient. I worked with the finance manager Jeremy also, he was great as well. He broke down the warranty options in a very understandable way. He made sure the paperwork process went smoothly. Jeremy was very organized. Their inventory is amazing also their cars are all in amazing condition. I was very impressed.

I emailed about a vehicle, was given a response pretty quickly, I made an appointment to take a drive. When I got there, the vehicle was ready for the test drive. I liked the car, they were able to give me what I wanted for my trade in and I was in and out within 2-3 hours. It was a very easy process and all of my concerns were addressed in a professional and quick manner. The easiest time Ive ever had buying a car.

My service appointment went smoothly, and Gabe was very easy to work with. Vehicle was finished on time. All my questions were addressed. I was even able to get some work done while I waited in the sales department.

Purchasing process required home delivery and BMW of Encinitas made the whole process simple and effortless with zero visits to dealership. Raphael kept us updated with necessary details. He was able answer our questions and got back to us with quickly or same day when something required research. Delivery process was well communicated and updates were provided regularly. We would definitely consider BMW of Encinitas again in future.

Was a great experience. Made arrangements with Andrew! Left car with him, picked up car from him when it was finished,saw the job was done perfectly. Andrew is a very rare service guy to encounter

Sold a car with numerous issues that were overlooked on the inspection that was done prior to the sale. There has been no attempts to make it right whatsoever. Andres was the one who was especially not helpful. I’m writing this for anyone looking to do business with them. Don’t. Save yourself the unneeded stress and worry and don’t buy anything from them. It’s a money hungry scram looking to leave you with little to nothing. They sell bad cars in unfit conditions without notifying the consumer of the defects. Please for the love of god, do not shop with bmw of Encinitas

Cheri was extremely helpful and courteous, we were able to also communicate via text which was super convenient. Cheri followed up with me when my car was ready and even offered to bring my car to the rental store if needed. Thanks BMW Encinitas.

Overall a good experience. Adam the sales rep was great, Eddie in F&I was good too. I think I overpaid for warranties, such is life. I would recommend the Dealer and Personnel to anyone, anytime...

Excellent service as usual. Shout out to service manager Mike Voiles for always making my appointments easy, fast, focused and a positive experience every time. Hes a real asset to #BMWEncinitas

Busy place, but folks made it a point to make sure they acknowledged me and that someone would be with me as soon as possible. Purchased an older used car and they were flexible in allowing me to take the vehicle to a 3rd party inspection location, of my choice. This went a long way for me, as some, but not all dealerships had the same flexibility. Though there are the dealer-conducted inspections, for a purchase of an older used car, this gives you the added confidence in the vehicle, from another set of experienced eyes.

Mike did a great job taking care of all of our needs and the car runs awesome really appreciate all he does for us we have been going to him for 6 years now and hes always tried his best to do the right thing

The team here is great, from purchase to maintenance my wife and I have had nothing but positive experiences here. There are a few closer bmw dealerships that we pass to get to this one, all because of the people that work here! Thank you all!

Danny and the boys in the body shop always take care of business. Im very particular about my cars, they always do quality work... I take all my vehicles there.

I am happy with my first time experience; my agent was very knowledgeable, patient, helpful. He kept his promise regarding to take care of my vehicle and return it to me on time.

We recently purchased a certified pre-owned BMW i3. The car is in a great shape, was handed to us spotless, it runs smoothly and our family is enjoying driving it a lot.A special shout out to David who helped us with the purchase. David is knowledgeable, professional, kind, and no-nonsense kind of person. David went the extra mile by ordering a second key for us when we realized we only have one, *after* the purchase. It’s been a pleasure working with him!

Mike was very responsive and transparent with expectations and options to save on repair costs. I would definitely recommend him to my BMW friends.

Great experience. I showed up a little early and they helped me right away. I just was in for an oil change and a check up. They provided a ride for me so I wouldnt have to sit around the dealership. They finished quicker than expected and everything was good. Good treatment and good work. What more could you ask for. I highly recommend BMW of Encinitas.

I decided to try the the Encinitas BMW dealership for service on my 2019 X3. It was a little closer to my home than than than the other dealer I was using.My total experience was great. Mike, my service advisor, did a great job. He was super efficient and customer friendly. He showed me some of the new features on a 2021 loaner.I will definitely come back next time and ask for Mike.

It took them 3 hours to complete a simple oil and filter change. Unbelievable.

Overall the work was performed correctly and the issue the car was brought in for was fixed. The only negative was that the car was returned to me with a damaged component that was not disclosed, most likely because it wasnt tested after the dashboard was re-assembled to be sure there werent any issues.It too has subsequently been repaired, so everything is back to its original working order.

They are the best dealership I have ever dealt with, I called Sunday and we bought the 2021 X4M over phone and they delivered it out of state to my front door in less than 20 hours.I will for now on buy from them.. they call and check on you.. very helpful people. Thank you for making my wife mothers day gift spectacular!

We bought a New X3, since our first with the Dealership Rafael Palafox was very professional, he answered all our questions and gave us a great deal. the finance department also a truly exceptional service, they show us all the protection menu for our car a gave us reasonable prices with out pushing us. We really thank you for making our buying experience Memorable!!!

Chris made my car service effortless! Great experience. They are professional and good people!

Kieth always make servicing my BMW a easy and enjoyable process. He is welcoming, professional and a great communicator; and not pushy or aggressive! He makes servicing easy for the customer!

Excellent selection of well equipped vehicles. Straight forward and transparent pricing. Too many finance and insurance department selections, but we were treated well and made to feel like valued customers. Will be going back here for an M3 next year.As a note, the dealership is very outdated and has a disjointed showroom, but they are moving into a new showroom being built in Carlsbad in the coming months.

Eight years ago I purchased my used BMW 328I from Encinitas BMW, and Ive been taking it there for maintenance ever since. The last two maintenance appointments I was assigned to Mike Voiles as my service advisor. Over the past eight years Ive been assigned a variety of service representatives, both good and bad, but Mike has been by far the best.Mike has consistently displayed a very high level of professionalism, utilizes excellent customer service skills, and has the ability to communicates in an open and honest manner. Mike is highly motivated, extremely knowledgable, clearly describes all maintenance aspects and options for you car, and is alway cognizant of ways to save money on maintenance costs. Mike is an excellent representative of the BMW name, and I hope I am lucky enough to work with in the future!

Jeff has been wonderful! Was happy to set me up with a loaner vehicle while my car was being serviced.....checked in to update me on the status the next day....instructed me to talk to the finance dept in regards to an extended warranty.....and as I was purchasing the extended warranty with Jeremy, who was also very friendly, informative and helpful, Jeff called to tell me my car service was completed and my beautiful clean car was waiting for me whenever I was ready! Very happy with this team! Thank you again to Jeff and Jeremy for making my visit a great one!!

I’ll never take my car to a BMW dealership for service again, and if for some reason I have to, I will definitely not bring it back to the service center in Encinitas, CA. They took advantage of my situation, gave me contradictory information to the point that after they charged me a lot of money to fix nothing, I picked up my car (still not repaired) and just prayed I’d make it home in one piece. I should just have called AAA or gone to an auto center for assistance, since I understood the general diagnosis better than the staff. Worst “attempted” car repair experience ever because they tried to add an additional thousand dollars to my bill for an issue that wasn’t urgent, did not fix my urgent issue at all, but still charged me $200, I had to pay $75 for my own transportation, and they left me hanging all day telling me misinformation until I was frantic because I had critical appointments I absolutely couldn’t miss - which they knew about in advance. SO….this is why people tell you not to waste your time and money getting your car serviced at a dealership. My past experiences with other BMW locations were so-so/okay, but this last one in Encinitas was a nightmare! Ps. I want to specify that call center staff I talked with were excellent, it was the actual on-site staff that either took advantage on purpose or due to incompetence, perhaps both.

I inquired to lease a BMW X3 and Clarke did an excellent job outlining the different possibilities offered by BMW to fit in my budget. After test driving the car right away based on my “Must have” and few options considered, we found an agreement and Less than an hour later I ended up driving the car home after having finished signing all the paperwork. Their service was very efficient and professional. I highly recommend BMW Encinitas. Professional, fast, efficient... a very good car shopping experience!!

Best car buying experience ever. Extremely helpful, respectful, genuinely concerned with making the whole process positive, fun, and relaxing. From start to finish, even with bringing two little kids with us, we felt valued, welcome, and at home. No weird pressure, just a complicated process made easier amongst BMW connoisseurs. We drove 7h south to buy from here with zero regrets, and we will continue to do so. Best of the best, no competition. Makes every other car buying experience a joke. From the general manager to the random mechanic walking by, everyone greeted and cared. Thank you.

I was at this dealership for inspection of my car before a long trip. Even though the car checked out fine they performed an unnecessary oil & filter change. It was recommended they told me and I requested do it only if necessary. They told me it was necessary and did it and charged me more than $560. They did not offer any available discounts initially then said 10% after my request to search. I had an offer from BMW in an e-mail offering $ 75 for service greater than $500. Since their initial charge was for $640; they gave me $75 off .In my opinion, this dealership lacks helpfulness, honesty and integrity in service. For them customer does not come first.

Had a great experience buying a used 2014 Dodge Challenger Rallye Redline. We were in and out in less than an hour and a half purchasing my sons car...financing was a snap.....Ask For Ben, the salesperson with whom we dealt and Devin the finance guy.When we got home, there was an oil leak and wires hanging out from the right front air dam. Since it is under warranty, AutoNation did repair the gasket leak--completely. They helped me fix the air dam issue and, since there was no way to prove that it was done before or after purchase, we split the repair 50/50.I am not a shyster, and I know there are many out there, but they gave me the benefit of the doubt. I worked with the Sales Manager, I worked with Davin in finance (go to him for finance), and Ben (salesperson). Everyone on the team was courteous and helped as much as they could. Shout out to Arturo (gracias) in Service.Thanks guys.

Need a little more accountability, access, and follow-through. When I sign for my car, I expect it to be the beginning of our relationship. But, send me off with a missing spare key and a promise to get it me but then forget. Don’t respond to messages. Accidentally call me back when management says to call for a survey. Then ask for a 10. That doesn’t seem right.

Purchase was great and smooth and I was very satisfied, at first. However, I traded in my old vehicle and it took the dealership several weeks to send payment for the vehicle purchase resulting in me still being charged by my old finance company for the vehicle I no longer owned. BMW Encinitas said it was because I didnt turn off my auto-pay... I have never experienced this issue with a trade in that was on auto pay, and I have made a handful of car purchases with a trade in on auto pay with none resulting in this issue. My old loan provider confirmed that the payoff amount from BMW didnt come through until roughly 3 weeks after my purchase/trade-in transaction. I am supremely disappointed in this dealership, as I spent a full day calling the dealership to speak to a person, any person, regarding what went wrong and I couldnt get a hold of anyone, I finally had to dig out to poor sales reps number and had him run down the correct personnel. I expected a slightly more high touch service than what I received and am now left closing the loop on my old vehicle purchase just to ensure I receive the monthly payment back that shouldnt have been taken out

Overall a good experience. However, usually when I buy a car Im offered a bottle of water and meet the sales manager. I was given water AFTER I bought the vehicle and was driving off the lot. And the sales manager that I made the deal with didnt introduce himself. Doesnt sound like a big deal, but when youre paying a lot for a luxury car, little things like that are expected. A place like Fletcher Jones treats customers like royalty. BMW Encinitas does not, apparently. For a luxury dealership, I wasnt made to feel very special. Very average experience.

Mike in the service department was excellent!! He was very thorough in understanding what was going on with my car and then communicated with me along the way. The work done on my car was excellent and I am very happy with the end result. Thanks BMW Encinitas!!

Gabriel Solarano was top-notch, professional, timely, arranged lyft ride, updated me constantly. Overall, impressed and happy with my experience.

My service advisor Art Alvarez is always a pleasure to work with. Everything gets taken care of and the vehicle is ready when promised. Cant ask for more!

I leased an 840 convertible a couple of days ago from BMW Encinitas. really good experience. Andres was my sales guy, super knowledgable, friendly, and helpful. this is my fourth car from them, i highly recommend.

Mike in service was awesome! He answered my questions, provided additional information about the condition of my car, and was very professional. The entire facility was clean, everyone was friendly and the service performed was completed quickly. I’ll be back the next time my BMW needs service!

Had an excellent experience. Nicolas was absolutely fantastic. Made the buying experience easy and flawless. He was so kinda, knowledgeable on the product, and a pleasure to work with! We will certainly return for future purchases. If you are looking for a BMW this is the place to go, and request Nicolas!!!!!

Employees were very nice and helpful. I had a windshield replacement. When I got home I realized the wipers were not replaced correctly. The wipers are not the same size.

Big shout out to Keith at service. Friendly, honest, and professional. Got us a loaner for over a week as we tried to battle out my warranty company. Not BMWs fault that things didn’t get covered and Keith was awesome about the situation. I highly recommend their services.

Excellent experience as always. Keith Sherman made it all really easy

I recently traded in a car and purchased a new vehicle from BMW of Encinitas and am happy to report it was a great experience from stepping foot on the lot until I drove off in my new car. I did comparison shopping across several manufactures as well as dealerships in my area for a few weeks. While several were very professional in getting back to me; BMW of Encinitas soon stood out. I had called ahead when I was ready to buy/talk in person about a trade in and what they could do for me. They set up a very convenient time for my schedule and the sales team ensured I was kept up to date (if there was a potential wait/schedule overrun) via text. Upon arrival I was very professionally and politely showed the inventory on hand and was also shown available vehicles in the area. They made a very strong offer on my trade-in, were open as well as fair about the negotiation process for my new car (no pressure or disappearing to talk with managers), and bettered the standing financing offer I had from my bank (they did that while not delaying the process and had me in and out of the finance office in short order). Sales Team (Schuyler was my primary and Justin set everything up for my appointment and greeted me upon arrival) and finance office (sorry I forgot his name but only the 4th day on the job and he was super efficient and friendly) were excellent. Only thing that holds me back from a perfect score is the lot is jammed packed, parking is hard to find, and the layout is a bit of a labyrinth. Could use an move to a bigger and better set up/ location.

Nick was very helpful and the the rest of the team were very helpful. I will highly recommend them.

I found a beautiful six series BMW online through BMW Encinitas. Jordan Anguiano was my advisor and he was fast friendly and super helpful. The dealership is clean and welcoming.

Mike is sincerely the most reliable person that I have worked with in BMW. I have been to 3 BMW dealerships and all of them give good service. However, I feel Mike Voiles consistently goes above and beyond. I have worked with him for the past 8 years and he professional, transparent and easy to work with. Mike has always tried to get me the best price and when he cannot, he is honest about it. It is one of the reasons that I bring all my cars to BMW Encinitas. When I need a loader (and the front desk states they have none), he somehow comes up with a loaner car for me to make it less inconvenient for me. If you want great service, ask for him. Outstanding job.

We’ve been customers at BMW Encinitas for a few years now and we couldn’t be happier. The dealership and it’s service department is wonderful, but the main reason we’ve had such a remarkable experience is because of a Service Manager there named Joey. Sadly, he recently transferred to a different dealership location. But based on the amazing service experience we’ve had with Joey over the years, we’ll be customers for life. He provided us the type of personal care and customer service that they write about in business and marketing books. The type of service the creates lifelong relationships with customers.Whenever my wife has had to bring her car in for service, she did so with zero worry because she was 100% confident she’d be taken care of and we could count on the best service and work on her beloved car possible.She happened to bring her car in for work the Joey was transferring and she let him know how disappointed she was to hear this. To make sure we were ok, after services were complete, Joey even took the time to call and reassure me that his team and service department manager, Mikey, would continue to make sure that we were always well taken care of and that nothing would change on their end — so we had nothing to worry about. Talk about going the extra mile to ensure customer satisfaction. It doesn’t get any better than this. Thanks so much to Joey, Mikey, and the entire BMW Encinitas service team. You guys are the best!!!

Keith and Mike at BMW Encinitas took great care of my car. I called exactly one day after my maintenance agreement expired and they provided me one last free service as a courtesy. It was much appreciated and I will be back for future service because of that. Thanks again!

I was interested in one of their incoming vehicles and signed the pricing sheet to secure the deal.Kept track of the cars progress over the weeks up until it said delivered at the dealership, and then tried reaching out to the salesperson I was working with, Ben Regis. Didnt hear back until days later that his manager sold the car to someone else. Placed the blame on his team due to gross incompetence.Sent an email to him and the manager with no response. Instead, I worked with BMW irvine on my purchase.

Great dealership, service team are excellent, courteous and get stuff done. Highly recommend.

Mike V. made my experience very easy. I got my vehicle back in great shape. Great service. Ill be coming back for my next service.

Great service, took my car on time, were done within the time estimate they gave me and gave it back washed (and it looked like they waxed it too because it was much shinier than when I wash it) and vacuumed. Very happy with their service!

I purchased a CPO 17 3 series in Oct. 20 with ~18K miles. My car said service was soon due and I also received an email so I scheduled a service appointment and took it in this a.m. (5/28 - appt. scheduled for 0900). When the service rep. (Art A.) called me to go over the service that was showing as being needed, the service quote was initially $1199.00 which I was not happy with.The services he said that were needed included a 36 point inspection, wiper blade replacement, key FOB battery, oil/oil filter change, cabin filter replacement, fluids topped off, etc. I told him I didnt need all that but he said he couldnt clear the service required unless it was done. He then told me I could purchase an extended warranty for $1000.00 that was good only until Sept. 21 (that was a 48 mo./50K warranty that was good from original in service date of 09/16/17), hence 4 month and the warranty is done. I was also advised that it would take ~ 1 - 1 1/2 hrs., almost 2 1/2 hrs. later it was finished (yes, I was there waiting for it). Leaving there very angry, I get home to review the bill and 2 outright lies are stated on the bill. 1) Customer requested multi-point inspection performed this visit (I NEVER requested this, I was told I had to have the services indicated, or they couldnt clear the service message) and 2) Customer states that wipers are streaking, please check and advise. Both lies and Im extremely disgusted with this! So, again, after reviewing the bill, I had a pair of wipers, oil change and cabin filter.This, in my opinion, is by FAR, the WORST experience Ive ever had from any service center and would never recommend to anyone.