We called because of difficulties and patient could NOT breath. They were somewhat helpful. Robotech said they would deliver new tubing next day. Its now day 3 and weve yet to see them.

My 97 yr old mom needed oxygen to travel to the doctor tomorrow so I called this morning and requested 2 replacement tanks and told the woman of her appt. At 10 am tomorrow. She said she would pass the request on and someone would call us back. At 4:40 pm we had not heard back so i called a second time and it went into voicemail so i left a message.to call re our oxygen need. It is now 4 hrs and 30 min later and still nothing. I told mom to call and cancel her Dr Appt since we are not sure if she has enough for the round trip. Worst service for a critical need ever. I am reporting them to our health provider to see if there is a reliable company to back us up.

If we could give them 0 stars we would. Dont know why the VA changed from Total Health. Rotech has scheduled twice with us and never called or showed up for either. I had to call them. Unable to contact the driver while I was on the phone, I soon got a call back from the lady and we now have a scheduled appointment for tomorrow. We will not sit and wait all day again thats for sure. Not a reliable company for sure.

This company repeatedly told me could deliver my needed medical device, and on the day they were contractually obligated to preform that task they lied to me until they were forced to admit they didnt have the product and wouldnt be there less than an hour before they were supposed to arrive. I took some time off from work, rushed home to be available, and made every possible effort to facilitate this delivery. Despite this I was lied to repeatedly, received no apology, and still do not have my needed medical device.

If it would let me I would give no stars, they dont deliver what is promised and then dont make any effort to get out the right product, your health are peace of mind means nothing to them

White van lettered with the name rotech driving like a maniac in a heavy snowstorm tonight in skokie. If youre out on the roads anywhere by this guy, be warned

My wife required oxygen in our home after her noon-discharge from Central DuPage Hospital, who arranged for Rotechs service. They eventually showed up at midnight that evening. When the oxygen was not needed anymore we called Rotech on Friday to arrange for its removal. They stated it would be picked up on Monday and wed receive a call before 10:30am on Monday with a specific pickup time. We received no call. I proceeded to call them, only to be told they had no record to pick the oxygen up. They rescheduled pickup for Tuesday, again told wed receive a call before 10:30am. We received no call on Tuesday. I called them again, only to be told Id receive a call from them within 30 minutes with pickup information. We received no call, again. I called them again and requested to speak to a manager. After being put on hold for 15 minutes I spoke to Ron, who stated he was a manager. He apologized and stated the equipment would be picked up that day - but no time was given. I told him Id place the equipment on the front porch for pickup and hoped theyd show up. --- Incredibly bad service!