Nice customer service, clean atmosphere, friendly people. Someone came right up to us and said We will be right with you we have a few people ahead of you. Let me know whats going on, dont just ignore me and let me wander.

Great store to visit very helpfulI will go back.Cleveland is a great guy

The technician was very informative about my new phone and the issues I was having. I didnt get his name but it was around 7:00 and he made me happy about my new phone purchase

Great customer service with guidance in purchases

Nice staff! Im not a techy person but they listened to my dumb questions. 😆

Cleveland is great! Usually when I go into a Verizon I am there for hours. I was in and out in less than an hour. Friendly service and clean. I had to wait a minute to go in because they were at capacity. Im fine with this because it means they are taking precautions and cleaning in between customers.

Cleveland did a great job setting up my new phone.Thanks

The service at the Verizon store was great. They immediately attended to me and made me feel like a valued customer. Jonathan took care of my problem and I was very satisfied with his service.

Very good store and knowledgeable techs.

Great store! Bee was wonderful. She is a dynamo ... So knowledgeable!! She was also kind and helpful and patient!!!

I never was at Verizon store where d agents are so FRIENDLY, KIND, N WT A LOT OF PATIENCE, THANKS THEY EVERYONE ARE WONDERFUL

I would like to say thank you to Cleveland who helped me figure out there was a bunch of lint stuck in my charging port. I thought I was going to have to buy a new phone but I went home and managed to get it out and now it charges perfectly. Thank you!

Everything is so expensive there. Needed a car holder for my phone, by time I left there, I spent 100 bucks.

Excellent people, d best of d BEST, s kind of far for me, but, believ me, its worth it drives till that place...

I love the staff here. It looks like they know what they are doing not like the employees in Berwyn. So recently i had gone to this location bcus the one in Berwyn located on Cermak n Harlem had sent me to this location bcus apparently they didnt know how to do their jobs. I had received my new iPhone Pro 12 Max from Apple but for some reason it wouldnt activate. I had gone to the one in Berwyn n they had said that apple dosent send iPhones with 5g sim cards n that they didnt have any 5g sim cards themselves n therefore sending me to this location. Well i got here n it was as easy as 123. They have a better atmosphere and exactly knew what they were doing. Turns out i never needed a 5g sim card since the new iPhones come with it already. The gentleman just activated for me n even apologized that the other store which is 10 miles away sent me here when there was no need. I definitely recommend this place!!!

Tim was awesome, explained everything thoroughly. It was a relative short visit to my surprise.

I long time customer my sales rep Mr. Cleveland Carr is the best, this Elmhurst location is his new home and it is great the energy is way on these the products are changing for the best. Suggestions please think about incorporating stock options for your customers that have been with you for years and years. Im one of your faithful customer. Keep working hard for your customers and they will take loyal to you.

Has been coming to this location now for like 6 years. Every time the layout is changed. But they always have great service give you a front answer the best way to take care of your phone service needs. Of course I can go online and just order phone if ship it to my house. But they was able to do it from the store give me the online price and the sales rep was still able to get out his commission off the sale. Which is great in this environment of online and Retail that is constantly changing rapidly. I will always hope I can support the store at the store level instead of going online.

Manny was very helpful. After an update, my phone no longer notified me of voicemails. Manny figured it out. I have been to this Verizon several times with various issues and have always been helped quickly and with a smile.

I generally loathe cell phone stores. I feel like thats a pretty standard opinion. This is one of the no so bad ones. Theyre obviously going to try to sell you things, but they generally remain helpful even if you decide that you arent going to buy something.

Stopped by to switch from T-Mobile. Very helpful, security onsite, had boxed water for us to drink. Shout out to Adam, very knowledgeable.

It was efficient, quick and safe.

Incredibly helpful staff. Edgar helped me out big time by telling me about the benefits of setting my account up as a business one rather than personal (I own a CrossFit gym use my phone for business as well). Very happy I decided to stop in here! The rest of the staff was great too.

Dont know what they are doing. Do yourself a favor and go elsewhere!

The rudest people ever. Manger was rude too!

Very helpful staff. Best Verizon store near me for sure.

I was told that the waiting time is one hour and it has been already almost two hours and every time I go to ask how much longer I am told 10 to 20 minutes 🤷🏻‍♀️

Friendly staff, was able to answer all my questions and they were quick, which I appreciated, since I was on my lunch break.

Cleveland had us in and out of the store with a new iPhone XS AND gadgets in less than 25 minutes. Id say thats good customer service and consumer retention and time management. Thanks again Cleveland.

Howard and his team are awesome! They are very knowledge able about their products and services and very professional. It was a pleasure shopping here. Way better than other tier one telecom outlets. Good job Verizon!

Worst store I have ever visited. Lady didnt know how to work her tablet, had to give her my number multiple times. On top of that when I asked about a certain product she didnt even know what I was talking about and said they were out. Some other employee knew what I was talking about and found the product. Experience was so bad I left and went to another store. If I could give no stars I would.

Great service as always!

Manager or supervisor was very rude disrespectful on me!!She didn’t show here name etc !She didn’t respect a line !!The worst service every!!I can’t go back to this place!!

Fast

Helpful and Kind! They treated my elderly father amazingly! We will be back!

Adam in Elhurst is very helpful.Makes life easier.Thanks

Incompetent! They setup my account with incorrect info: wrong name and address. It has been two month and they arent able to solve it. I should have stayed with T-Mobile.

Very helpful and nice employees

Great staff who go out of their to help. Still think they have the best service for the area

A very nice young lady named Izzy helped us today. She was friendly, thorough, patient and answered all of our questions. Than you Izzy!

I went here recently to get a data plan. The people here are really nice and they got everything working extremely quickly.

The sales rep was outstanding. She helped me clear up the problem. Thanks Megan

Great store and great staff.

Had an issue . Completed a survey after I had issue . Manager reached out, left his number for me to call . I did, they heard my complaint and reconsidered their position . Saw it my way and all is better . Thats how you keep customers and get more .

Always love the staff. Great going there. Very helpful.

Make sure product and service works before you leave. Other then that Good customer service.

A group of us were at this Verizon before they opened demonstrating against the FCC attack Of access to the Internet. Though hardly covered by news outlets, You may be aware that this was an national movement to protect Internet Access.

This is one of th best location in dealt with in the area... couldnt be happier

Nice staff, just dont get talked into buying accessories. Same stuff, plus more variety and cheaper on Amazon.

Treated with respect.

We had recently changed our call plan to save some money our monthly bill and the people were very helpful, but the Personal Hotspot feature on my IPhone was accidentally deactivated with the new plan. I called the store and I spoke with the store manager, Howard to explain the mix up and within minutes he was able get the Hotspot feature back up and running. Thanks for resolving the issue so quickly.

Worst store and employees i have come across in along time. The manager was nothing more than incompetent and recited lines like she was reading from a handbook. Salesperson sold me a wall charger for my phone, which was brought in for charging issues and battery drain. Unfortunetly i was out of warranty from Verizon and the phone manufacturer. We did conclude my old charger was faulty which i decided to purchase a new one just in case it was that simple of a fix. Other than trying to sell me a $200 upgrade the salesperson was useless on helping me fix my issue. The charger she sold me ended being a new data USB cable instead. No apology or acknowledgment that the wrong item was sold to me. Gave me my money in return, smiled and said have a nice day and walked away from the counter. Not even an offer to sell me the correct charger that i originally asked for. Thank you Verizon! You just lost a customer since 2001.

When I arrived the manager took my info for a wait list and said it would be at least an hour wait. (Who waits an hour these days for customer service?) My fiancé an I went next door for a quick dinner after the manager told us we were in the wait list. After 40 min we went back in and a different employee informed us we werent in the list at all and would have to start the wait over. Im sorry but how is the manager of a store that incompetent that she either never put us on the list or just skipped over us without contacting us- She had my cellphone number an knew we were next door! Horrible customer service and I really am reevaluating staying with Verizon all together!

All I wanted to do is talk to a representative to update my payment information and your customer service number sucks you people should at least have somebody that we can talk to

My hands are tied on getting a new phone. They are under construction. None of their stations are plugged in to look at the phones. When I asked he pointed at the floor and said there is no outlet so he couldnt. I suggested an extension cord. He shrugged. Ok guess Ill take me business elsewhere.

Went in looking to find out more information about international plans and the gentleman that helped me was extremely helpful and knowledgeable on the subject. Thank you!

Great fruendly staff and new store design is sharp

Went to store to avoid confusion and mistakes. Wanted a plan that provided WiFi Hotspot. Uninformed agent sold me a plan that cannot have hotspot. Spent hours trying to resolve the issue, but no refund offered. They did try to replace the lies with extortion offering me a credit if I purchased a more expensive plan. They are good at saying they are sorry, but not good at honesty or service. Let the buyer beware.

A lady took care of us right away. They did a great new remodel

Great staff ready to answer questions.

Staff is very rude an have no patience for customers....So I will take my business else where!!! I DO NOT SPEND MY HEART OWN MONEY WHERE THERE IS ATTITUDE!!!!! I will not return!!!!

Worst customer service I have ever encountered. Went in to ask about charges to my bill and was told that autopay did not include credit cards only debit or bank withdraw, never told this when I signed up. Told the representative to cancel my account but they cant cancel accounts in the store! The manager Megan was very unprofessional and rude, told me to leave the store because she did not want the people signing up for service to hear my complaints .

Dont ever go there!!! More than five or six workers and they still couldnt handle my new phone under 2 hours!! ridiculous!!!!!

HORRIFIC CUSTOMER SERVICE!!! This is the second Galaxy S4 we have had problems with in the last 6 months. Had to go through hoops & loops to get that one replaced for battery issues, dropped calls, and over heating. My husbands phone is now having the same issues. The Shaumburg store was not helpful until the 3rd visit the first time around and just changed the Sim for the 2nd phone, promised a call back and it never happened. The manager Adan at the Elmhurst store was not helpful at all in addition to being rude and arrogant, you should never tell a customer that theres nothing you can do to help. Sent us to Best Buy and refused to give us contact info for senior leadership. Reached out to Office of the President and after almost 5 hours still no resolution has been reached. It can not be that difficult to replace a phone that literally burns your leg when in your pocket, especially when one is paying for insurance every month, no late payments, and never ask for more than a working phone. Store Customer service has been absolutely terrible, way to discourage a loyal customer and tell them that you cant help them. Will be switching carriers if issue is not resolved ASAP!!! AT&T HERE WE COME!!!

Wouldnt help,. Said they would call bavk. Still have not.

It is nice and fairly new store!

Terrible service! Went into the store in the midst of a rainstorm, and walked in to ... nothing! No greeting, no acknowledgement, no eye contact ... absolutely nothing! There were about 4 to 5 associates each helping someone, but unlike any other store nobody even acknowledged my presence. There was one more person also standing near the door, and so stood and waited literally for about 15 minutes. My son got antsy and started walking around the store to look at the various phones and tablets, and one of the iPad security theft cords was faulty and sounded an alarm when my son touched the device. Thinking at least this will get someones attention, I gravitated over there .. and literally the associate walked over, disarmed the device, and walked back - again no greeting, no smile. I finally asked the associate if there was a manager in the store, and her response was hes over there, and she walked back to the customer she was serving. Finally just left the store - it was still raining, but definitely felt warmer outside then in the store. Was so upset that I called Customer Service, and thankfully the gentleman who took the call understood what happened and took my complaint and filed it to Corporate. Still amazed how a store can be this rude and inconsiderate .. yes, you guys are the largest wireless carrier and dont need to take much effort to get people, but the AT&T store in the same town was twice as busy and their manager took the time to smile, apologize for the wait, and ask if we were OK.

Store manager Howard really works hard to give you the best possible experience being a Verizon customer! #GreatTeam #GreatLeader

Very, very helpful staff

Incompetent employees, they could not upgrade my phone. I went to another verizon store, no problems there.

Courteous staff that knowledgeably explained bill.

Smooth, helpful switch over of service.

How full staff fast service

Great for quick visits, never really crowded

Excellent sales staff.

Nice employees, very helpful, clean store.

Helpful staff. Medium pressure sales but thats expected nowadays.

Heather helped me solve the problem of no voice mail. She was terrific.

Service Better than T mobile

Great Customer Service

Very friendly bunch even when very busy

Charges on statement that werent supposed to be there.

Tech was very helpful

Too many workers but none of them were helpful.

Worst customer service ever. They lie and mislead you. This place is a total scam. BEWARE of what you sign & purchase. Watch out for Sully, he is a crook.

Employees have horrible customer service! Just changed to Verizon from T-Mobile, Im thinking about going back.

Fast courteous service

No knowledgeable staff unable to resolve billing issue provides wrong information to customers dont be shocked

Way to expensive and no I wont date you for a discount!

Guillermo quickly resolved an issue

Store is newly redisigned.

Sales peoples were very rude and overpriced items

Long wait. Ultimately had to call corporate to resolve the issue. Not right for a $300 monthly bill.

Just a Verizon store

Great service

Great service

I was very pissed off when I went into the store and everything wasnt wireless even though the sign says Verizon wireless the lights clearly had cables running through the wall

Good service!!!

They suck

Good service Suheidy and Ethan good workers