Josh and Aaron make a great team. Professional, patient and customer centric.I had a complicated issue to resolve but Josh made sure to see it through. Most appreciated the extra efforts today and your willingness to get the job done.

Excellent customer service! Very patient, helpful, answered all of my questions (and I have a lot!). Looking forward to this being my new local T-Mobile store as I am a previous Sprint customer. I would and have recommended to family and friends to visit this store.

Stopped in to have a second line added to my iPhone for business by transitioning one of my physical SIM cards to an e-sim and Josh, the new manager for this location was beyond helpful. Professional, personable and made sure I had everything I needed and more. Can not express adequately how refreshing it was to have such a great customer experience.Beyond just my own experience, there was another man in the store that had lost his phone, didn’t know his pin code, and was at a total loss and the other associate helping him patiently worked to get a new phone up and running during a process that took a good amount of time. She was pleasant and understanding throughout the interaction. I was impressed to see the great customer service truly was top to bottom with employees at this location. If you are looking to switch to T-Mobile or need some support with your existing service, this is the store to go to.

Excellent customer service. Vladimier was on spot helped me save a ton of money while getting more for my money! The best sales rep that I’ve encountered in a very long time. For the past few months I’ve been trying to upgrade me and my wife’s phones but never got a thoughtful and patient rep willing to go over all my concerns. Vladimier did all that and more. It’s was like he understood what I needed and made it happen! And I can’t forget Josh man these two here were like Batman and Robin made me happy the spend so much money. Definitely will be going back to those two!

I really was pleased with the way I was acknowledged upon entering the store. Joshua helped me today and was able to get me a great deal. Daniel also ensured I was well taken care of. I would highly recommend this store.

Me and my wife always go to this T-Mobile location and always leave out happy and satisfied knowing they we were given the best deal our sales person Vladimier was amazing he deserves a raise and he was very patient with all our questions and concerns 10/10 service

Very helpful young man name Valdamier is very sabby. My husband and I enjoyed his help.

VLADAMIR AND JOSHUA were both great!! BOTH gave me excellent service and were so polite, helpful and nice. They went out of their way to help me. I would recommend T-mobile in Elmhurst to all my friends and family due to both of these sweet guys. Thank you Vladimier and Joshua for such great service. I trust them and will be back. THANK You!!!

Vladimier helped us and got us some great deals on the new iphones. As a long time t-mobile customer, I was not disappointed. He was very professional, and attentive. He didnt rush us either while transfering data. Overall, I was satisfied with the service.

Vlad was great! He made the whole update experience a joy. He was professional and knowledgeable. Hes a credit to your organization.

Amazing store and really great customer service!

The manager, Josh, was extremely helpful and patient when I needed a new screen protector for my phone. I highly recommend this T-Mobile store.

Josh W at TMobile in Elmhurst is a life saver. I had a technical issue that I could not resolve myself on phone with customer service. I went in to the store and Josh W spent 2 full hours helping me, patiently, and very courteously, to fix the problem. Very thankful for Joshs assistance today!!

I was here a long time to long but Daniel has great customer service and I still purchase a brand new tablet all because of him

Maria was a big help for me and my family switching over. Didn’t get the T-Mobile survey but would of happily given all 10s! Thank you!

There was a discrepancy with my bill and Vladimier was excellent with clarifying the situation and adjusting the account.

Talk with Dan, he was extremely helpful and knowledgable. Would recommend as he is patient in answering many questions.

Had issue of with the SIM cards being swapped. Stopped in and promptly took care of it.

Maria helped me out and she was very nice and patient with me. I will be going to this location for now on.

Would not recommend this store. Every time I go here its someone new. They are ignorant and dont know a thing about customer service.

I think it was about time I kicked my old sidekick and went to T-Mobile. The staff there is amazing and friendly. I was helped by Yesenia, who is Very knowledgeable and helped me picked out a plan that work for me. She even gave me some recommendations on types of phones and how to monitor my child use of phone. Definitely will be going back for any more concerns or questions.

Very excellent service from Alexis like always, I’m very happy to have this great service from an amazing Representative. He definitely deserves a promotion! I will continue to keep doing business here!

Love love love their customer service. Switched over from sprint to tmobile and Yesenia made that transition very easy. Helped me pick the right plans and right phones. She definitely knows what she is doing. Sprint always gave me the run around.

Came in because my phone wouldnt charge. Ricki and Alexis were outstanding and highly professional!!!! They solved my issue, will definitely be back!

I would like to thank the tmobile team Alexis&Christina for taking their time to help me out. Never been s satisfied as now with the good service that provided me. An employee like Alexis deserves to be promoted for his effort.

Maria has been very, very helpful answered ALL questions. And very friendly.

We just switched from AT&T to T-Mobile and the process was seamless and Jorge and Yessi were super helpful with the process and made it so easy. So far T-mobile has proven to be exceptionally better with Customer Service and the quality of cellular service . Highly recommend!

Alexis and Ricki were extremely helpful. They were quick, honest, and helped me find an excellent replacement for my phone

First thing youll see upon entering is a gun. One of those no gun signs. I just want to buy a phone, cant you remain neutral and simply follow state law

Friendly employees but the service here is really slow. I always go in and end up waiting over 20 minutes in line but end up walking out because I’m not being helped. It would be nice if they employed more than 2 people at a time.

I recently came in with my parents to switch over. Nora and Ariana helped us out. The made the process easy! Highly recommend. The staff was great.

Great cust service with alexis very good at what he do

Cesar’s the best! He is knowledgeable and very thorough. =)

I went to the t-mobile store and Alexis and josh were very nice and helpful, and would recommend coming here

Alexis and Christina were great! Professional, friendly, and knowledgeable.

I worked with Joshua to set up a business account and he was phenomenal!

Went to pay my prepaid bill, the system was having issues but they were willing to take my cash and pay it themselves to fix the issue. Never had a problem here and theyre super nice.

Wonderful customer service!

Went to T-Mobile today to buy a new cell phone customer service rep was very helpful and knowledgeable of the product and I get rated 5 stars

Scammed me $1440, stole 2 iPhone 6s and many hours wasted. The representative told me that there is promotion going on with iPhone. Buy one and get one free when I turn in qualifying iPhone. I decided to buy two iPhone 8s and get two more iPhone 8s for free by turning in two of my old iPhone 6s. Month later I get a bill and I was charged for 4 iPhones. Called T-Mobile directly but they wont correct the issue because according to them, that offer wasnt being offered. I called the T-Mobile dealer and spoke with manager in which she informed me that she will turn in the issue to her district manager. Of course, I never get call back from her and when I did, I get non-sense excuses. I was cooperative and patient but this went on for two months now. When I finally got angry with her, she told me that a customer is waiting and put me on hold. And of course, she never came back to speak to me. T-Mobile is acting irresponsibly by pushing off the mistakes of their dealers to their customer and this T-Mobile dealer is scamming their customers. FCC is currently closed because of government shutdown. Ill be filing complaint with FCC as soon as they are open.

I went to the Elmhurst store on York & rt 83 and Alexis & Joshua were the best customer service guys I have delt with and gave us some many options. Would always deal with these guys.

Took an hour and a forty-five to jump from the Samsung Galaxy S7 Edge to the IPHONE 8 plus and still missing my instructions and my sim door key also I would of paid $80 if I did Jump online and the transfer of my pics and my Contacts was done horribly and IAm missing half of my information instead it did cost me $145 and do to the people working at this Tmobile I over paid on my monthly bill as well it was a mess that cost me for a phone they had been left in store so i get stuck with paying for a monthly service fee for a phone that is in there possession it was $55 more do to that in store Tmobile didnt do there job right. And report that I turned in my My S7 edge there was a pain and would likely never return there

Terrible customer service The sale reprensantive were on the phone

Very bad service. Unhelpful Manager. They are promising things that are not true and then when you need help, the Manager wont even apologize or try to help to solve the problem.Honestly, dont even go there! Any other Tmobile store will be better. Trust me!!!

Danny was the guy ever! Thank you buddy!!

Always fast helpful and friendly.

If I could give zero stars, I would. I think its husband and wife who own the store and they are the worst. They screw you on money every chance they get. I would go to the one in Lombard on roosevelt.

Bad experience made me cancel and go back to Verizon. While upgrading our phones the reion manager Nick. Continued to push me to start a fourth line saying its free. I told him we have no need for a fourth line. Nick said that a nice African American family lime ours must have someone who needs a phone. The man also smelled of marijuana. TMobiles hiring practices must allow for racist and no drug screening.

Friendly,helpful service in store & via phone.

Great customer service, very friendly and knowledgeable

Friendly...But have not been able to provide a credit for an unopened returned phone for 3 months. Manager promises to call me back and does not.

Dont bother trying to pay a bill here youll be waiting a long time, service needs updates

Amazing

Try to buy a phone and they wouldnt let me with out authorization when i went through the same thing last year to buy a phone there system is outdated

Awesome people who care i think Sandra Washington is being a stupid retarded assume hole whos paying way to much to go to Verizon.

They dont provide all T mobile services here as the manager said they are just franchise but not a corporate office. How can T mobile even allow that to happen?

I love t mobile

Great customer service

Very friendly bunch of employees!!

Fast service