Entered the store today to be ignored by a NAPA employee looking for a windshield wiper. I didnt interrupt him as I wasnt in much of a hurry. After about 5 minutes he just walked away leaving me unattended. During the next ten minutes I was trying to get someones attention, I could see and hear people way in the back, but no one ever acknowledged me, even when I saying hello, hello. Next I called the store to get this greeting Thanks for calling NAPA this is nobody then hangs up. I call back and this time I get who I guess is the manager, she tells me everyone is busy on the phone and they cant come to the front. Before I leave, I was trying to find something with a managers name on it and then someone finally comes to the front and gives me every excuse in the book and says he knows how bad it is. The bad part is I drove past 2 other auto parts stores to get to NAPA, Im not going to do that again.

Needed new lug nuts for my vehicle, Andy was a great help finding me what I needed and ensuring correct fit.

Been to this location several times! Clean store helpful staff every time! Latest visit Paul not only found specialty adapter right off, he even made sure we had the auxiliary pieces such as the right hose clamp for the job. Really appreciate them. Recommend!

Called and talked to Brandon. Was quick to help, knew exactly what I needed and made sure I had all the right parts for my repair. When I showed up he also checked me out quickly and professionally. Even thought this is not the closest location to my home, will definitely come back here!!!

Very friendly and professional staff they are quick and able to multi task. They usually have everything I need.. once and awhile not. Quality parts at decent prices and a AAA discount.

All the staffs were extremely helpful. We went to a couple other stores on Manchester to find an uncommon wrench but still couldn’t find one. Brandon and Andy helped us solve the problem by trying multiple ones to find the best fit. This will be our go-to place!

I love that they give a 10% discount to AAA members! That really makes a lot of difference. I went there to buy a new starter and after I was done putting the new one in brought my old one back to them and actually got a good amount of money back for my core charge.

I don’t have a google account other than my daughters bunny business account. I wanted to be sure I shared this wonderful review.I had an issue with my oil being too low, had to shut off vehicle out in the middle of no where. I called The nearest Napa to me and it was this one, Ellisville, MO. Don set up a delivery and Paul took his personal car and came out to the middle of no where and delivered oil to me! Not only did he bring the oil, he put it in and made sure my oil light went out and vehicle started okay. They told me there was no charge for this! Who does this kind act? Don and Paul of Napa Auto Parts in Ellisville, MO! What a wonderful humanitarian service they provided. They were as kind as family to me. God bless them. If I could give more stars I would! Thank you!

Andy was very friendly and helpful

My usual shop in Ohio ordered a starter for an antique car and had it shipped to this store, close to my destination. Very convenient and much appreciated, thanks!

Better parts at a good price

Used to have knowledgeable employees that were good at helping with technical issuesNot any more, if they cant punch it into the computer then your out of luck.

Napa never lets me down.

This place has gone through 3 store mangers or management of some kind in like 2 years. Went there and everyone was fumbling around for like 5-10 minutes and I needed some simple hardware. It is NAPA but not really.

Ordered on line and ready to pickup when I got there. A great timesaver.

I keep trying to give this store a chance... every time it disappoints. The place seems understaffed and understocked.

Better than autozone

Went on a weekend and great service and knowledge. Go to a true autostart store like nappa. You get what you pay for.

This place is awesome. They sre close by and get us parts when needed!

We always have such a great experience at this location.

No one knows parts like the team in Ellisville

The best auto store ever dont go to auto zone they are a bunch of dummys

Have always had great service here!

Good people lots of parts

If you need it, they most likely have it

Very helpful staff

They really know their stuff.

Need better service.

One guy working had to answer the phone constantly

Excellent work performance

Kind, honest, hard working

Helpful staff

Great customer service

Helpful staff

Unorganized mess