Yelizaveta @ The Minute Clinic are the very best. She really gave genuine attention to my medical needs. I hope that her hard work, care and attention to detail will be noted.

When out of my way to drive for a covid booster appointment I was then told didnt exist. Wont return.

I have been coming to this pharmacy for the past five years and had been perfectly happy with them until the last two. We fill a not insignificant number of prescriptions here and in the last two years, there has been a SHARP decline in quality of service. Given the current world situation, I dont mind longer wait times in line, I dont mind that it takes longer to fill my prescriptions. What I DO mind is that my scripts are sent to the pharmacy and go missing for days at a time and I have to go on a search mission to figure out what happened to them. What I DO mind is that I do not get notified that my prescriptions are ready, that they are put back on the shelf prematurely, and that I am blamed for not picking them up quickly enough. I DO mind that these types of mistakes are happening now with every prescription that I fill and that their mismanagement is starting to cause actual health issues.The store itself is great; I like the Minute Clinic whenever Ive needed to use it. Avoid the pharmacy at all costs.

Hour long wait times for a routine flu shot appointment. Staff are nice but the system behind them is horrible.

DO NOT USE THIS PLACE -- extremely long wait timeMore than once, had to wait 40+ minutes for my prescription drug, which was ordered 6+ hours before I got to the store.They seem to receive the orders IN-PERSON ONLY. Doesnt matter whether your doctor calls or not. You have to walk in and order the med yourself.

Awful customer service and rude pharmacy techs. I hardly ever write reviews but this place is pretty bad. If i could give this review 0 stars, I would.

I was using them for long time recently I’m not sure if there is a management change the customer service is horrible. It took 3 days to get my prescription after it is approved by the insurance. I don’t believe they care about the well-being of their customers. They put me on hold for over 10 min and they picked up & hanged up on me . I’m very disappointed I’m definitely changing my pharmacy

This CVS location is horrible I’m always having a customer service issue with the pharmacy the 1st issue I had which I recorded was of a pharmacist pretty much telling me she was to busy to help fill my child’s medication now my child need a COVID test do to exposure at his school which I scheduled at 1030am I get a call from the pharmacy at 1030 telling me they are going to cancel his appointment at 1035 lady I’m right down the street! I told her to cancel it I’ve had this test preformed at several locations in Howard county this CVS is the only one I have issues with y’all need to improve the customer service and I’m calling corporate!

Just wanted to personally thank the employee or employees that took care of the prints I ordered through the website and picked up at the Centennial Lane location in Ellicott City MD. I was super impressed with the whole transaction from website ease of use to the friendly help when reciving my prints that were mind blowing and perfectly taken care of! Very well done and greatly appreciated!

Surprised by the other reviews but I’ve had an excellent experience at this CVS. COVID test was surprisingly easy and when I got my flu shot a few months ago was very simple. They only down side to this place is it is busy a lot. Think that’s because people really like this store.

I am no thief but when Ms. Piggy follows you around the store spying on you it sure does make me want to steal.

Great store but the pharmacy part of the store is terrible lacking employees and care for there customers

If I could rate zero I would I made an appointment online to get my vaccine and when I showed up they told me that they tried to call me which one was a lie because they never dead and that too they don’t do vaccines at that time and there was a glitch in the system which wasn’t my fault so I’m not sure why they couldn’t just give me the vaccine since I had an appointment and was there no one told me anything it was really inconvenient to wake up at 6 o’clock in the morning on a Saturday because of a glitch in their system the pharmacy was extremely rude and I don’t recommend anyone going back there obviously if you’re unhappy about working then don’t get a job

Open 24 hours. Well stocked store

Made us go to the store and then said that insurance wont cover the cost of the covid shot if taken 2 day before.

Recently we visited this location and, although there was an electronic glitch that mistakenly crowded the flu shot schedule, the problem was handled deftly by the Pharmacy/ Clinic staff. Mention should be made of the concierge, Emily, for her kindness with everyone effected - notably her compassion toward a patient who had just lost a spouse and was grieving. We observed Emily comforting this person amidst all the other activity going on and it was nothing short of inspiring.We patronize this location quite often, and have always received respect and courtesy and care from Pharmacy and Store personnel.Thanks!

Trying to get through to the pharmacy via phone call is totally dreadful. You will literally sit on hold for 30-45 minutes waiting and it wasn’t just one time. My most recent experience, I ended up contacting the Eldersburg location and was only on hold for 4 minutes. Not sure why one is so much more efficient then the other. They’re all CVS’s.The very next day!!!!! I go to pick up one of my two prescriptions, I arrive to the window to be told that I was out of refills. It’s interesting because the pharmacy is supposed to inform you of that right from the beginning. Done it millions of times! I’m not sure what happened to this location, but it customer service has severely declined. Very disappointing!

DO NOT GET A FLU SHOT HERE. Safety precautions not followed.Expect a 30+ min wait after your scheduled appointment. They will give you a pen and clipboard without disinfecting between uses. You will wait in line intermingled with other pharmacy customers.

I am a frequent customer of this CVS, and have had some good experiences. However, today I waited in line for my prescriptions and 2 were not processed correctly through insurance. I waited for the pharmacist to talk to me about what the problem was, and it was not resolved with 1. The second just needed to be processed again. At this point, I had been waiting about 30 minutes. She told me to wait again for the 1 prescription, and I did. I waited another 15 minutes and ended up walking out without it. All of these were prescriptions that were ready for pickup. 45 minutes is too long to wait, and have to walk away without some of my meds. I think there is just more need for staff, but something needs to change.

They did NOT accept my CONFIRMED flu shot appointment and said theyve run out of it. If youve run out of it, you should update your online schedule system so that you dont waste peoples precious times!

I always get great and speedy service at the pharmacy here! They take care of any and all issues with insurance and secondary insurance and anything else wrong. They make my life so easy with speedy pick up and always filling my prescriptions so freaking fast! For someone who has lots of prescriptions all the time, they make my life easy.

Creepy pharmacy customer care they Doesn’t care there customers issues.

Just awesome, very friendly and polite staff members. Very hard to get thisKind of care now a days!

Great location just off Baltimore national pike.freindly and knowledgeable staff

Ok service, 98% of the time you have to wait more than 30 mins for a RX. Honestly the pharmacy here is absolutely overwhelmed all the time. I wish they would open another CVS near so that they can split the customers. The store is usually nice but again always a wait to check out.

Terrible COVID testing appointments. After waiting in the parking lot for about 40 minutes, multiple calls to their pharmacy and front desk, i was told my appointment was canceled and they would not be able to test me today (waited over 2 days for the appointment).Find somewhere else to go. this place is a nightmare.

I usually am customer at CVS down in Ellicott City, just wanted to say Nagham, the beauty consultant who works there is absolutely the sweetest and helpful when needed help. She gave me amazing tips on how to look great for my date night and may I just say the makeup she recommended me was fabulous. I will also be coming in for skincare soon:)

Unprofessional pharmacy service. And Creepy drive thru customer care and they are careless for customer . I came here last 3 days for pick up my medication via drive thru but I didn’t get that. I’ve to change my pharmacy preferences.

Hands down the worst pharmacy of all time. They will tell you something completely different on the phone than when you go to pick it up. Like whether or not your prescriptions ready or if they offer flu shots.

I went this location for the immunization shots. Ms. Nicole white was the best at the mini clinic. She was so nice and explained everything that I need to know. Also she did all paper work done without losing the smile. It was a happy experience with her.

Spent 25 minutes on hold only to be hung up on, showed up to pick up a prescription 3 hours after they said it would be ready only to be told it wasn’t ready. I would transfer my prescriptions away from here if I could ever get through on the phone.

We tried to go to CVS and get flu shots and after we registered the woman told us to wait in the car and she would call us right back. We waited about half an hour until we went back inside to ask her if she was done yet. But she said to go back to the car and keep waiting. We ended up waiting until 6:10 until we just decided to just leave. Currently it’s the next morning at 10:00, and still no call or text.

Awful experience here. Gave me the wrong prescription. Never answer the phone. Slow. Terrible service. I absolutely hate this location

If a girl is crying and asking for aftera, try being a little more sensitive to the situation

Bad rude customer service. I ordered holiday post cards on CVS website. 2 weeks later, I received an automatic phone call to pick my order up. The person at the photo center told me she did not have my order. I explained I got a phone call to pick up my order. She started being very impatient with me and told me to call their 1-800 number. I ended up cancelling that order because I got so fed up with it. The customer service people I talked over the phone gave a refund less than I paid online. Her explanation is the tax I paid for the order is not refundable. I just feel so done with CVS. Never heard of tax paid for purchase was not supposed to be refund. Oh, well. I will never purchase another thing from CVS ever again.

Pharmacy customer service is awful. Three times I have had doctor’s call prescriptions in to this pharmacy (that I verified were definitely called in) and then the pharmacy claimed they never received the prescription. It’s infuriating.

I have been using this location for 3 years now. Very friendly people on the regular store side. However the pharmacy is a complete let down. Every single time I call I am put on hold for long periods of time. Moments ago a gentleman was helping me with a very simple question then left me on hold for 19 minutes. I had to call again and another lady helped me with the same problem in 2 minutes. I asked who was helping me before and she said I dont know I just got here. This is very unprofessional and Im taking it up the corporate ranks. If you have choices dont use this place. They clearly do not care about customers because the last year and a half have been mistake after mistake and excuse after excuse.

Pharmacy staff is rude pretty consistently and sometimes flat out incompetent. Ive had a pharmacist hand back a prescription saying they didnt have it and they didnt even look at it. If they had they might have realized it was for the generic and it was in stock. Just now we went through the drive through and the lady said we were good to go, but when I asked for my insurance card back she said she said she didnt see it come through. Then she found it and sent it back, but didnt enter it in the computer.

Im a usual customer at this pharmacy its always a breeze when i come in.I appreciate the service i receive.My favorite technician here is a young lady named Mikaylah she has a positive attitude and very caring about customers.Is always working very hard to be fast paced and courteous.Very nice staff

Absolutely the worst pharmacy. The pharmacist supposedly processed my prescription and I was told my insurance denied it because my birth date did not match. After being charged full price for my prescription I called my Insurance to complain (CVS/Caremark is my ins.) and was told the pharmacist processed it improperly. I call CVS for a refund only to be told that their system shows a zero copay and that I wasnt charged. After some time they realize they did charge my credit card but refused to refund it over the phone demanding that I waste my time and gas to come back to the store to be refunded the money they charged me in their error. According to my credit card company they have this issue with CVS on a regular basis. I will be disputing it with my credit card company instead. Oh and the CVS rep was taken back when I asked who would pay for my time and gas to come back to their store considering it was their error. Shocker that he told me they cant do that.

Pharmacy service is below average and outright rude. . Why is Upper Management not reading the reviews and making any improvements. Ellicott city CVS Pharmacy needs a change in Management or a refresher in customer service. Amazon is coming, wake up guys. Dont misuse our loyalty to CVS.

WORST PHARMACY EVER!!!!!!!! DON’T GO HERE! They don’t answer the phone. They don’t fill your prescription. Terrible service. Waste of time! I want to give ZERO stars.

There is a woman at the pharmacy drive thru area that is extremely rude and unprofessional. I just wish she would treat the customers with some decency because I leave the pharmacy feeling terrible every time I go. If you can’t treat customers with respect please don’t work in customer service. I always say please and thank you and am nice to her but she is so mean and nasty! I left in tears today!

Pharmacy staff is rude and unprofessional, treating customers as annoyances rather than being helpful and accommodating. Specifically, those in the drop off and consultation area. I am a medical professional and was treated like an idiot by the pharmacist on one ocassion when my call in renewal was not ready AFTER the appointed time and was told by the pharmacist that the phone renewal service doesn’t work. Great feature. Walgreens pharmacists are much more helpful and no ridiculous long lines for pickup. Wish they were part of my insurance.

The other reviews for this store are terrible, but I just went there for an off hours prescription pickup plus one other purchase and both employees were super friendly, super helpful, and very fast. Much better than the regular place we go closer to home.

It took 2 hours to get a basic prescription filled. They messed up on information with my insurance. Made me wait in line 4 times. One staff member was doing his best to help me. I felt that some of the staff was extremely rude. They need to manage things a little bit better. I finally got my prescription but I was really disappointed in the service.

This one is really not that bad. I have been to ones so much worse. They have long lines but they are efficient and knowledgeable. Now that I live near the Gaithersburg location, I go through hell trying to get a prescription!

The cashiers and the manager are sooo rude, dont help at all.

Not wasting one more second on these clowns in the pharmacy.

Ellicott city is a place made of educated people who care about their health. it is just normal for this pharmacy to be busy. i think they try their best to serve people. other places are terrible

The pharmacy has added staff which makes things much more convenient.

Just called the pharmacy about a serious concern about a side effect of a medication I was experiencing. Response from pharmacist: that is not a side effect in clinical pharmocogy our reference. I said I looked online and there are many references to it being a side effect including the FDA website.Her response was we dont use internet here.

If your idea of service is waiting in line for 20 minutes, even though only one person is in front of you, then you have come to the right place. Unfriendly, rude staff who need to learn proper HIPA protocol, and NOT yell our the prescription by name :-(

I have gone to this store since it was a much smaller corner store. The staff are competent. Prices of OTCs seem much higher than Walmart.

I felt like the staff were super helpful and quick to help me fill my prescriptions.

Horrible customer service at the pharmacy every time I’m there. Just spent 30 minutes stuck in the drive thru line just to be told by Jameka that I need to be patient and just tell me what I need. Switching to Walgreens ASAP.

Here to visit the Minute Clinic in CVS. Convenient and friendly.

Poor customer service.

I didnt know 45 mins was the average wait time to get through to the pharmacy.. this CVS IS THE WORST!!! Save the time and go to Walgreens.. Its literally right across the street.. at least they pick up their phone. If I could give 0 stars I would..

This is the single worst pharmacy Ive dealt with in my entire life. I have been calling for three days in a row to check on an uncommon medication, very difficult to find, and nobody has had the decency to pick up the phone. I have been waiting in the phone for up to half hour, three times a day for three days. I finally called the main number, explained to the situation to the person at the registrer and she said let me see if they pick it up when they see the call is coming from me. Of course they didnt. They seem to think customers need them so much that such a level of disregard and lack of professionalism is a small price for their mediocre service. Wrong. WE customers pay their salaries, not the other way around.

Somewhat disorganized store, hard to find what you want quickly. Pharmacist was great, super knowledgeable.

Weve been coming here for years and their service in so fine. Great selection and great discounts.

Horrible customer service. Try rd to call and was on hold for over 10 minutes before talking to someone. Who I could hardly hear or understand. And only to be told what I needed wasnt in stock.

People who work in customer service but do not act like theyre giving service- special mention, pharmacy

Been going here for 15 years and never have a problem. Sure it can be busy, just be patient and friendly and youll receive the same treatment in return!

2 part review!!Store part: the store is great they always have everything you need and epically seasonal items are always stocked and have great selection. The store is clean and i love just walking around getting what i need and i always come across something that i may have needed but forgot or i get something for my kids. LOve shopping here. Also my kidd love shopping here as well .2nd part:The pharmacy!! The pharmacy is good because its open 24/7 for emergencies!! But they take over a hour to fill a perscription!! The people in the pharmacy seem to just be there. They are not that friendly and they dont go out of their way to help you. I just feel pharmacist are supossed to be friendly and make you wanna feel comfortable asking them questions

Seems to have changed to better management in the last year.

I just went here to get my flu shot (did NOT happen). I went here at 4pm and signed in; there was an hour wait time, so I ran some errands. I get there at 5pm....STILL AN HOUR WAIT TIME....by 6pm I see the minuteclinic doctor come out and take patients who were below me on the list FIRST. My wait time goes up to another HOUR. I tell the pharmacy that Ive been there since 4pm and I cant wait anymore, please take my name off of the list....their response? Oh, dont worry, theyll just skip over you and move on. NO APOLOGY NOTHING. NEVER GOING BACK HERE AGAIN. Not all CVS stores are like this....but this one is TERRIBLE.

Worst CVS. Why do they keep 4 self check out counters and keep only one functional. This is very frustrating. The store is understaffed clearly.

It used to be a good place, but it changed. I experienced an impolite and inefficient customer service.

The worst customer service. EVER.We have forgiven an ongoing string of problems and mistreatment over the years, but today was the last time I will ever step into that store (probably any CVS for that matter).To rude pharmacists who lose insurance cards and to the nasty so-called managers, I wish you a Happy New Year in which the WALGREENS next door shuts you down.

Had an unfortunate experience on Christmas of 2017. My son, wife and myself were all having issues, with ear infections and I desperately needed a dentist but no dentists work on Christmas day.CVS confused my sons name with someone elses and had to refill it. There was no apology given. We sat in the waiting area coughing it out only to be made to wait another half hour.

WORST AND I MEAN WORST PHARMACY EVER.PLEASE SAVE YOUR TIME AND GO TO ANOTHER PHARMACY.WALGREENS IS ACROSS THE STREET LITERALLY.THEY ARE UNPROFESSIONAL A$$HOLES WHO JUST WANT A PAYCHECK.KIM IS A HEFFER AS WELL IF YOU ASK ME.0 STARS

Very poor customer service in all aspects of the store.

The front desk chshier seems to have never rested, it’s very rude, everyone looks tired.

Love you cvs farmacia is may family

Absolutely the WORST customer service in the pharmacy from when Ellen was there until now. Theyre robots

Pharmacy is a nightmare. They will tell you they are filling your prescription but when you get there to pick up it was never put in the first place.

Poor communication between this store and patients. Several days waiting for a prescription they could not fill.

I just had an horrible experience here. The customer service is subpar. I will never shop here again.

I hate this place! The pharmacist is rude, the people are rude, and I dont think anyone cares about their customers!

Pharmacy staff is rude and customer service at Pharmacy is bad. Almost difficult to talk to pharmacist at this location.

Basic CVS. Nice and orderly

I always had issues with this pharmacy. The pharmacist takes your call, asks for details and there is never any revert. Even when I ordered the pickup of my order, it took them more than 2 days to figure out what needs to be done. I changed my pharmacy to other one nearby and got my medicines today.

I am not impressed with this pharmacy at all. They are rude. I was in urgent need of my medication and I had new insurance, they flubbed it up and I ended up getting worse because I had to wait.

Even though I made an appointment staff skipped over me and let a walk in go ahead of me

12 min hold on phone . going inside is a mistake . check your scrips 2 times b4 you leave .

Biggest drug dealer in town!

Nice and clean

I called to find out if there was a product available they were very rude,did not want to be bothered,including the manager,will not go there again.

Very quite

Good

Good

Waste of time😖... Went for a flu shot, website showed theyre closed for lunch from 2-3. Apparently that isnt accurate. Got there at 1:40 and theyre on lunch...