Was looking at a new rope chain, brought in one I purchased to try and trade or sell back as i purchased it from them 2 months prior to bringing it back and they couldnt find my transaction but knew the exact store location I got it from🤔. they wanted over 800 for the only rope chain they had in elhart. I was hesitant and told the jeweler if it was solid gold Id buy it. Not ever owning this thick of a chain I didnt know what to expect for the weight..so stupidily, I purchased anyways as he stated it WAS solid and not hollow.I sold the chain to another jewelers recently and he knew right off the bat it was hollowed out due to the way it was made and the weight, I will never purchase from kays again in my life! Huge rip off to get a sale on beyond over priced jewelry.You want something cheaper, top quality and real gold go to traxnyc.com thats the only place Ill shop and everything comes with appraisals and is handcrafted in store not bought from China and there all experts on precious metals and stones.

I want to give a big thank you to Erin Faunce at Elk hart IN location for the amazing job she did on my fiancé engagement ring! She worked tirelessly to make sure we got what we wanted and it was more than we could have ever asked for! My fiancé had a vision of what she wanted but couldn’t find anything on the Kay website or in store that hit the mark, and so Erin created her the most beautiful ring ever! Even if you don’t see what your looking for Erin can create you something unique and special that will exceed your expectations, as she did for my fiancé and I! She worked with us to create something unique that was everything my fiancé wanted that was within my budget! I can’t thank you enough Erin for all the hard work you did on creating this ring for my fiancé and making her dreams a reality, we appreciate everything! You are amazing!

The absolute best staff! Very knowledgeable and didn’t make us feel pressured to buy. They genuinely seemed to care and provided the best customer service. Will only do business with them!

I took a $400.00 ring in to them and they were charging me $926.00 to fix it. It was because I did not burn it there. The jewelry store I bought it from closed. What a scam!!!!!!!

Great selection of jewelry and very helpful associates! Love this place!

Nah man, stay away from here people

Def not impressed with the customer service at this specific location on more than a couple times. The dudes especially. Too busy texting and sitting on counters to pay attn n help. Save your time n deal with the ladies or go to a dif store.

Came into the CR6 Kays today and it’s under new management!!! She was so nice and professional with our interaction. I came in for my ring inspection and she was very knowledgeable- I was greeted right at the door even though they were busy. The store was clean and had great selections and I will definitely be back!

Every time I have came into Kay I have always been helped quickly. Every staff member I have came into contact with has been friendly and respectful but Emily, the assistant manager, has never let me down and is always willing to go above and beyond to help me ( even as indecisive as I am) she remains positive and patient. She works so well with the manager Whitney ( I believe that is her name). Best management team I have come a-crossed while browsing for the perfect gift.

Always helpful and quick. My jewelry is always taken care of so its like new. If its cleaned, it is done well. If it needs to be serviced outside of the store, im given and date and its always back by the date given.

Very satisfied with my shopping experience. Travis was a great help, very insightful and patient.

It was a really nice experience. Very helpful ladies.

They are very unprofessional. I recently got engaged. Had to get my ring sized twice. Had the ring for 3 days a found out that a diamond had fallen!!! Called the store and the girl laughed at me saying that sucks. Went to the store the next day to try to fix the problem, and another girl laughed at this. I told them I wanted to return my ring because this is crazy!!! My fiancé at the time only made 1 payment on the ring so the girl told us that we would get a full refund with 10-14 days. Its been 3 weeks now, I just recently called. A girl told me to call customer service (which was a computer) because they could help, but all that did was tell me the balance of my account. I called the store again explaining to them that the number didnt help me at all. I spoke to the MANAGER and I asked her what I had to do to get my check and she said call the number again. Then my fiancé spoke to her and she HUNG UP ON HIM!!!! We werent even finished talking!!! Very unprofessional people. I wont be doing business with them anymore!!!!

Staff is very friendly and helpful with no pressure to buy

Great customer service, very helpful in getting my Kays Card. Very pleasant experience.

Anna is the best Ive ever dealt with at any jewelry store

Real nice pepole and very helpful

Their new computer system was Not able to locate our items we have purchased there!!! Not Good!!!!

Knowledgeable. Kind. Enjoyed my visit here today.

I has bad experience here ! I won come back here again ! I wait for a month for my ring, than they give me wrong size, than tell me I have to pay 55 again to send it back !

Friendly staff.