Good selection and good prices. The outside was very run down. Very few employees working.

The employees were helpful, although slightly curt and sparse. I was surprised at the high pricing. We didnt get the good deals that I have come to associate JC Penneys with, but still found some baby clothing.

I love shopping so its fine.

Very poorly staffed, no fitting rooms open to try on clothes! Plain Ffffing ridiculous.😫

Store going out of business. The mall it is in is falling apart. The outside of this store looks awful.

This place is run down. Clothes and shoes thrown all over the floor. While most of the employees gathered at the front talking. Slow service. Highly unlikely Ill return.

Love me some J.C PENNY

It was fine. Found what I was after, and at a decent price, and saved even more using my JCP card.I have to say, Im not sure how the store stays open, there was only a dozen or so people in the store. Although I know that the entire mall was slated for destruction, and not sure how JCP fit in to the new build. I hope it does.

I stopped at this location after work one day to look for some jewelry I had been wanting to buy after an unpleasant experience that I had this past weekend at the JCPenney at University Park mall in Mishawaka. At the UP mall location, I was not only ignored for approximately 10 mins but then I was skipped over by their associate to help someone that had just walked up. So I took my business to this location another day instead. I had a very polite and helpful associate who was very patient and helped me find the perfect pieces of jewelry I was looking for. The customer service thus woman gave was exceptional. On a Sizemore, the sale prices were phenomenal. Unfortunately this mall has become a dead zone and most of the shops are gone now. Aside from that, this location is worth a stop if youre passing through.

Customer service needs more work

Went looking for a new winter coat because out of 4 coats 3 of them the zippers had broke. Surprisingly I actually found what I was looking for and at a great price. I bought a $200 coat for $59 !

Love this store. I dread the day they say ther gonna close it.

High prices poor in store service. Not enough check out people. The people they do have coney the opinion of being bothered assisting the customer.

Theyre hanging on as best as they can in a dead mall.

Good pricing on clothes. Service slow and need more registers in the store.

Good place to shop

Great staff and had nice clothes plus some pretty good deals if I do say so myself

Great service! Was helped to buy a engagement ring as soon as I walked in the door!! Price was great as well!!

I have always loved Penneys but this one is so sad. It is in a mall with only a few other stores and mall owners have given up, no maintenance. So sad. But all the store employees were polite and very helpful. So go to Penneys, save this great store.

So, the experience wasn’t great. First off, the store was extremely unhygienic for this time (COVID). There were customers who weren’t wearing masks or taking precautions to keep themselves and others safe. I saw customers trying on clothes on and didn’t try them in the fitting room. There are some friendly workers who helped my friend and I, but I happened to witness an altercation between a coworker and what seems to be her manager. I overheard her manager be rude to her and I didn’t think that was acceptable. From what I could tell, the worker couldn’t be any older than a college student. The comment that manager said was extremely rude and I felt bad for the worker. Overall, would not recommend coming to this store.

The sales clerks were very pleasant and helpful! The store was very clean and easy to locate what we came for!

Got my hairs trimmed

Still a great store!!

I loved Sephora.

Not much selection. Unorganized.

Thank you for your patriotism. Easy returns, items in stock for return. Clearanced out Converse! Yay!

Good to see that this JCPenneys did not close. Friendly people, great prices, overall a wonderful place to shop.

Good customer service, good sales.

Shopping at Pennys this evening was wonderful. Lots of good sale and the salespeople were very helpful. Lots of good bargains as well. Got my daughter and Old World Santa that was on sale and was on sale again on any pink tag. So a 60 dollar Santa cost me only 9.71. Now thats a bargain and my daughter just loves it. Its heavy so it cant get knocked over very easy... I saved 25.00 dollars on a new pair of Tennis shoes.... So Im very please with everything there this evening... Loved the sales people all were so very nice.

I love that store when they have good offers.

They had the winter coat I really liked for a great price.

I love shopping here, I had a lot of help from workers, but there was a manager(I think, she had more equipment than others) named Cheryl, and she was making passive aggressive comments to other employees. I honestly don’t think that she should be talking to her Coworkers like that, especially when other customers are around

Selection not good in mens. No help

Cashiers are knowledgeable or their products and automatically check for discounts.

The fact this is part of a mall on life support gives it a sad feel. Honestly not convinced Concord Mall makes it much past Christmas.

Nice place.

This is the first time I shopped at JC Penney that I could not find what I wanted in over 20 years. I still like the store though

Quality of clothing is great and shop the clearance racks for amazing prices.

A favorite for value, quality, styles and choices. Prices tend to be more reasonable over the inflated Kohls model with sales discounts. We have purchased women stylish snow boots, makeup, underwear, a girls back pack, mens button down shirts, jeans, shoes, underwear, socks, winter coats for all. Some of the best looking designs for the money without the need for returns. Well stocked, good selection and not cheap looking like the grocery stores. Highly recommended, especially with a coupon.

Never thought Id be back to shopping here but they have some great stuff for decent prices!!

Sales are phenomenal. Well stocked.

I was pleasantly surprised. Dont let the outside fool you.

Very disappointed. Limited selection

Good

You can find wherever you need

The associates here are really friendly! They have great sales too. The store is neat, orderly, and easy to navigate.

Glad penneys has stuck it out. Its a great store. Neat. Lots of good products and just the right outfit i was looking for for my wife.

Love pennys,good quality clothes

I am giving this review three stars. It is not like the way it use to be. The quality of clothing is not the same (Cheap) and top of they want you to pay regular price. Ha! When they have their sales. This is the best time to shop in here because that is the real price for the clothing. They are trying to bring new things to the store to entice people in. But I do not think that is working.

Really good sales and not alot of people

Always lots of selection and discounts can use multiple coupons sometimes

Great sale today. But always have quality products at low prices. Easy to find helpful service people. I shop here regularly because it is close and easy and reasonably priced.

Great

I love that Pennys carries Carters baby clothes. I have a baby shower for a co-worker and found some really cute things on clearance and was able to get quite a but for my budget.

Always love Pennys, a little run down and not many people though. all the employees seemed like they didnt want to be there.

Love my Penney’s !!! Please open at 10 like you use to!! You can close early but we really need early hours!!!

I love this salon. The staff is always friendly and willing to give me whatever crazy style I want.

I ordered shoes online that were stated as pewter for my sons wedding. When I went to pick them up the color was lilac. I am being fitted for my dress tomorrow and now have no shoes. The in store shoe selection is dismal.

I enjoy shopping at JC Pennys. Associates are so polite and go the extra mile to help customers out. Today, when shopping I asked questions and received kind answers. It was a pleasant shopping experience.

Most employees are helpful.

I mainly go to Penny to shop at Sephora, but I often find a sale going on and can’t help but shop. This department store has been around for awhile and I like to get my children their Nike and Adidas clothing from here. I often find their bed & bath is priced reasonably and always on sale as well. I’m still a fan of JCPenny!

Great store just not a lot of people to go shop.

Items are still way overpriced and the store barely has anything. Every time I go the store seems to be deserted. Not enough clothes or shoes in stock. I prefer the one in Mishawaka.

Love the clearance and the sales

Many many good brands of clothes and bedding and shoes

I took advantage of a good sale on khakis and sweaters

This store always has an excellent clothing selection, a very good wide variety. That why I like shopping there.

Linda was fantastic, you need more caring employees just like her.

Always friendly and helpful employees ! Love this Pennys

I love this JCPenney. Friendly knowledgeable staff.

Bought five shirts and two pair of pants and a pair of gloves and only spent $78. Saver over $200. Excellent.

I like this store because it is usually quieter and not crowded. I do wish that they carried Polo by Ralph Lauren though!

I hope they build a new and bigger mall there...I love that mall it use to a great place to shop. When its hot or cold.

The only (well champ’s is good) good reason for going to concord mall. Good stuff, sales, coupons, all sorts of stuff and the workers are decent.

I like shopping here! Good deals! Nice quality items!

Was great got boys new school clothes on sale

Great deals here & friendly staff!!

I was graciously helped by an associate in the store. The size socks were not available in the store and I had to order them from the catalogue. She used the screen at check out to show me what was available. My only concern is that JCP doesnt offer more color selection in my shoe size, size 11. Your store has my shoe size in the shoe dept., but not in the foot apparel. Why? I have always bought my clothes from JCP and have been mostly satisfied with color and selection. I would like to have more color variety in the gold toe socks. The color selection for the average size is greater. Please address this because, I am sure, more women with my shoe size would like red, purple, pink and yellow in there socks variety. Sincerely, Jane Hoover

We had to return a winter coat we bought in November that was ripped at the seams. We had the card we use to purchase but no receipt. There was no issues with the return. The employees were very friendly and even helps us find the same cost online to purchase for a cheaper price then we bought the original one for.

Sad to see few customers.

Busy with holiday season

So sad to see this place is getting less and less selections.

I had quick check out.

They have very good sales on now nice winter gear on clearance

Needed some dress wear for a funeral... not one btt two ladies ladies help me get squared away

Well the store is too hot, to try on clothes, and to where a coat... also was looking for drapery rods and shades. Not enough stock in the store. And would have to order in the blinds .

I really like their sheets, bedding, and towels. The quality is excellent and their prices are reasonable.

Great deals great selections.

The service at Pennys never disappoints. Looking forward to spending money this Christmas season here.

I have always liked JCP. It is sad that stand alone stores are now antiquated.

I had my hair done in the Salon. Nice beautician that was very knowledgeable.

Decent....slow service could have been better

Now have a nice big & tall section

The closest JC PENNY to get bed we wanted. And it was on sale for lots less than when we first seen it.

The south east end of store looks like a cluttered mess. The northwest side is much more organized and pleasant to shop in. Need to stop looking like a second hand store.

Great help and excellent customer service

Great place to come to, favorite part of the mall.

Great sweatshirts

I always get a great deal.

Friendly staff, 50% off mens suits, reasonable prices, on mens shoeEasy access