Would not recommend service due to extremely expensive. Nice staff, no complaints there. $29 for the engine air filters, $91 to pop it in. The brake job was quoted over $3,000 which is over twice as much as reputable shops in the area. Purchased tires there 1 year 1 month to find out my road hazard warranty does not cover repairs, or anything except $50 toward replacement. I had to pay $35 to fix my tire. Oil change was $180. I would not recommend unless you have warranty. There are many local shops who provide service. I understand about certified technicians, for specialties, not oil changes and filter changes.

Nice lot of people. Not TOO much sales pressure, but theyre still salesman I dont think you can avoid it. Car was ready within 20 minutes of arrival. Ordered over the phone so we wouldnt be there all day. Took 2 hours to finish paperwork and go over all the set up and features which wasnt too bad. Overall good experience. And a smokin hot car!

The best way to describe Elk Grove Audi is that its the exact opposite of a used car lot. The staff is professional, the sales people arent pushy, the GM is available and welcomes customers. I was treated very well by everyone, and would recommend them over some of the other lots nearby. Extremely professional feel to the whole process. Hanna in sales, and Eddie in finance made things extremely easy. Love my new A4.

I have been a customer for over 40 years with the Lasher auto group. They always provide the best service experience.

Daniel was super awesome in providing services. Trade- in process was painless and even whole buying experience was. Even though we went late in the evening, whole team made sure we were comfortable enough before making purchase.

Cant believe how painless and quickly the purchase of my 2019 Q5 and trade-in got done. Not once did I think of the dreadful car salesman.. actually enjoyed the process. Daniel in sales and Eddie in finance were nothing short of amazing to deal with..If your looking to buy.. HIT THEM UP!!

If I could give a 0 I would this place is only good if you don’t know what you are going for, multiple times I have allowed their mistakes to fly under the radar only to speak to that reprehensible service manager, Felipe something irrelevant, Claimed a simple misunderstanding on his own dealerships POV a matter of my own actions. Terriblly vague service tokens and a service manager who thinks he’s the be all and end all of service professionals. In fact his own employee Leon Huang is 100000% a better fit than the 2 bit Ex service assistant of a manager that is employed right now. FELIPE should be sent back to VW and allow someone who actually can deal with customers to run the service desk. Lost my business and my car. All thanks to FELIPE FUENTES at Elk Grove Audi and his TERRIBLE customer service

Impecable service with a touch of humor. You definitely get what you pay for! 💸💜💜💜✨

The team at Elk Grove Audi were Great. My wife is very happy with the Q7 and Vincent did a great job, was not a pushy salesmen. If fact, my wife had to leave early but he offered to have her come back so he can go over all the features of the car.

Great service experience. Easy to schedule, and smooth covid-friendly intake. Mike communicated during repair, while I ran errands in loaner vehicle. Work completed on time, no issues with quality. Will use them again!Subsequently purchased new custom SQ7 from factory. Vince was attentive, knowledgeable, and informative as car moved through production and shipping. Couldnt be happuer

We worked with Dominic, Michelle and Patrick and they made the purchase of our Certified Preowned 2018 Audi Q3 a breeze as well as enjoyable. Excellent Service all around! Would recommend to my family and friends.

The staff at Elk Grove Audi were knowledgeable, professional and helpful throughout. We had a great experience and wouldnt hesitate to work with them again.

Outstanding friendly service. Purchased a 2021 Audi Q8. Daniel P made it the fastest and easiest car purchase I have ever experienced .

I went to Audi dealer today. Very disappointed with the sale manager ( forgot his name) but the sale man, Vincent was very nice and easy to talk to. I had a deal with vincent after spending long time there with him. We made a deal. Then the sale manager called us in try to give us a different deal. One said one thing and the other one said another. That place need to improve in honesty when negotiating deal with customers

Very knowledgeable and friendly salesman. The rest of the staff was great. Made the deal easy!

I was treated professionally by all at the dealership and I love my 2021 Q-5 from the sales staff, review of what I was purchasing and no sales BS. What was represented was completely accurate and presented by a professional sales person. I love the car, its performance and handling. Great vehicle with onboard electronics which are very safety oriented.Quite a contrast to the treatment afforded my wife and I at Rocklin Audi in respect my wifes 2021 Q-3, which was purchased in November 2020 at a time Elk Grove Audi didnt have any in stock Q-3s.

This is the third vehicle my family has purchased with the Lasher folks at the Elk Grove Auto Mall. Every time they have exceeded expectations. A quality owned and operated dealership, don’t hesitate to give them a chance to earn your business.

I worked with Hanna recently when I leased a Q3. I love the vehicle, but it was a breeze working with Hanna and the team. Process was straight forward and enjoyable. Everyone I worked with answered questions plainly. I felt no pressure. The team seemed genuinely interested in my experience. I drove down from Tahoe for this specific car, and would do so again in the future. Thank you!

From the sales team to service team, this audi dealership is the best in the sacramento metropolitan area.

I just took delivery of my new Q8 yesterday, I simply couldnt be more pleased with the sales service I received from Vince and Oak Grove Audi. I decided on a Q8 back in Jan., 20. After soliciting bids from 5 dealers, Oak Grove gave me (by far) the best offer. I ordered the car at just the beginning of Covid restrictions, including the factory shut down. So the delivery was delayed several months. But WOW! Worth the wait. Beautiful, technologically advanced car.I couldnt recommend Oak Grove Audi highly enough. Vince is a very straightforward, honest and ethical guy. There was no sales nonsense or any high pressure of any type. He even offered the same price for a 21 model car with a few extra standard features as the original price wed agreed on for a 20 model. If you are shopping for an Audi, call Vince!Gene StangelThis is a picture of a happy buyer!

High High Customer Service provided from the moment you walk in the door.My service advisor Mike Crisel took time to explain the details of work needed for my A3 eTron. They had a loaner car ready to go.All streamlined, pleasant unrushed service. FIVE STARS 🌟.

They always do a fantastic job on my sons car.

Awesome experience for cars, really well informed staff and were able to get me to what I needed quickly!

Everyone there was absolutely amazing in helping me get my car! Noel M specifically helped me find the exact car I wanted, and was so patient in helping me choose. She listened so well to what I wanted, and I couldn’t be happier. Noel is very knowledgeable, and knew what car would meet my needs and expectations. I would highly recommend this dealership and definitely ask for Noel!

They did not have the vehicle we were looking for. Vincent went above and beyond to find our vehicle. We will continue to do business with Elk Grove Audi and recommend friends and family.

These guys are shady when selling used cars. They hide problems then offer to fix it once the contract is signed. No thanks, Ill fix it myself or take it to a real dealer. Purchased 2/18

I purchased a used 2018 Audi A4 at this dealership and it has left me stranded 2 months later. When speaking to the manager, Jerry Sypken, he showed no care or compassion for my situation and basically told me it was an unfortunate circumstance. It is sad how they treat military members at this location. I advise other fellow Marines or anyone for that matter to be cautious, you are dealing with people who only care about a sale.

I am recommending Audi service consultant Leon Hoang for a hassle free and professional service he has given me and my Audi A6. During the service, I was provided with an Audi loaner so I can drive back to work and Leon kept me updated with the work up to the time it was completed. Kudos to Leon and Audi Elk Grove!

Our Salesman, Daniel Pascual, was/is the best.....no pressure, very professional and pleasant and went above and beyond what was expected.Very happy with my purchase (on a whim) and will be a repeat customer.

Daniel and Yusef in Elk Grove provided excellent customer service and went above and beyond to work with us.

Had a recall service done here, they washed my vehicle afterwards completely complementary. Service Department was very friendly and attentive to my concerns on the phone and in person, I loved the care they gave my vehicle, would definitely consider this place if my car ever needs anything done!

A very well run dealership with very courteous service, sales and parts personnel.

BEST AUDI DEALERSHIP! If you ever need parts make sure you talk to bill. He is simply amazing to make it short and simple. And when your Audi needs service make sure you talk to Paul. He is also just simply amazing. He will keep you informed and updated with everything that is going on. He is so professional and respectful. I have an Audi dealership closer to me, but I choose to drive here instead because of all the love I get from everyone.

Elk Grove Audi is the ultimate professional organization. Every one of the employees that we dealt with were extremely nice, efficient, and prepared. Their performance exceeded our expectations and they made the process of acquiring a new car enjoyable and effortless. We highly recommend Elk Grove Audi to anyone.

As the lease on our 2016 Audi Q5 came to an end, it was now time to decide on a new replacement. We decided to open the field and research other similarly equipped/size SUVs which led us to six different lots with a wide range of cars, test drive and sales experiences. In the end, we decide to lease a 2019 Q5 from Audi of Elk Grove. Vince Webb led us through the test drive, pointed out key new features/improvements, and ultimately found a model and trim that was exactly what we were looking for with no pressure to push us to models or trims that exceeded our needs. He was respectful of our time and decision-making process and very responsive without pushing or pressuring us. Vince was extremely communicative, both at the Audi lot and over email/ text as we did our research and deliberated. He was very transparent through the whole process. Having a good sales person makes all the difference in stressful situations like buying a new car. By contrast, there were other dealers with very different experiences to the point that I was ready to walk off the lot after the first couple of minutes. Vince and Audi of Elk Grove got us into a vehicle that had all of our must-haves in just a couple days showing saint-like patience for our questions. Typically weve bought our cars in the Bay Area, but could easily and wholeheartedly recommend this dealership and Vince to others shopping for a new car.

My wife and I could not have had a better experience buying a brand new car. This is our first Audi and everyone at Elk Grove Audi were very friendly, welcoming, and professional. Vince Webb was exceptional and found the vehicle that we wanted. He was able to answer all of our questions and needs of the Audi that we wanted. Sales manager and finance team were excellent. I would highly recommend this dealership and its staff to anyone. Vince Webb was very patient, professional, and now a great friend. Wonderful and painless experience!!

Everybody was very professional. I worked with Noel and Yusuf on leasing a new vehicle and both of them really went out of their way to make the process and the numbers as comfortable as possible. I drove 2 hours to their dealership and would do so again because of how refreshing the experience was.

Aloof, unprofessional staff who have zero motivation to sell cars.My husband and I went into the dealership yesterday afternoon and we were ready to purchase a car they had listed online. It was the same make/model as the one we currently owned so we knew what we were buying. This would have been an easy, instant sale for the dealership.We arrived, parked our car in the customer area, and walked around a bit looking at the cars, locating the one we were interested in. The lot was an absolute ghost town. There wasnt one other customer there.After 15 minutes of looking, we had still not been approached by a salesperson. We walked towards the sales building and could see through the glass building into an office where 2 sales people were looking at their phones and talking/laughing. No customers were in the sales office, either. Only employees.We entered and asked the receptionist if there was someone who could show us a car. She looked around and said she would send someone out. We went back to the lot and waited.... and waited. After several minutes more we decided that this dealership was not deserving (or interested in) our business.Today, we purchased a car from another area dealer. We would have preferred to keep our business in Elk Grove, but the lack of service we received pushed us to look elsewhere. Good for us... but bad for EG Audis business.

Wasnt really shopping for a car, but once I saw the First Edition e-tron, I was hooked. Vince and all the folks at Elk Grove Audi made this one of the easiest, fastest and most pleasurable car buying experiences Ive had - and Ive had quite a few because I really like new cars! I wouldnt hesitate to purchase from Elk Grove Audi again and highly recommend Vince or any of the salespersons really since they were all very helpful when Vince had a day off.

By far this was the best car buying experience in my life. Starting with my salesman Ross Shimi and through the finance experience. No high pressure sale tactics all just professional business. I would highly recommend this team to any!Rhonda

Elk Grove Audi has set and raises the bar for outstanding service! Their attention to customer details make a difference. They get it!! Their focus on the customer is what customers want!Most impressive is their prompt and responsiveness to questions, active listening to address concerns, and over-all knowledge of their inventory.I researched as many aspects of the car and financing as I could and appreciated being treated with respect. The direct and open transparency to negotiate the car deal was exactly what I wanted. Jerry Sypkens’ straight-forward approach was spot on for me. Yusuf Strwart’s professional, personal approach and quick action at the end were welcoming. Vince (the Prince) Webb was the most patient explainer of electronic detail a “senior” could hope to have… and Jared made the closing paperwork flow easy!I’ve purchased and leased many cars over the past 50 years, starting with my first Chevrolet Monte Carlo at 16 years old! In my memory I don’t recall ever closing a deal as quickly as this one!I highly recommend Elk Grove Audi, Jerry, Yusuf and Vince specifically!

Thank you for making it easy for me to choose Elk Grove Audi over many of the Bay Area dealers. I received the best price up front compared to what the others wanted to offer. This didnt only save me money, but precious valuable time as well.Thank you Wesley and the Elk Grove Sales/Finance Team for making it easy and fun! The A4 and I are getting along great!!!

Elk Grove Audi dealership staff was professional and service was exceptional. Vince Webb, Internet Sales Manager and Audi Band Specialist was not only detailed but delighted in presenting the Q5. It made for a Sunday that went by quicker than I expected and I drove home in a new car I love. I would highly recommend for the family feel and sense of pride and ownership displayed by everyone.

Visiting Elk Grove Audi this past weekend my wife and started out with the mindset this is gong to be the same old vulture swooping in tactic we felt was going to happen. Either that or judging a book by its cover and not giving us any respect as usual. Well instead, it happened to be THE most stress free car buying experience my wife and I have EVER experienced. Our sales professional Ralph Jackson was a consummate professional and made us feel right at home. He didnt sell us a car he sold us an experience we will never forget. He took his time with us and answered every question calmly thoroughly. He made us feel valued. Even if we would not have bought our 2016 Audi Q5 that day we certainly would still have sang his high praises. EVERY dealership should have a Ralph Jackson on their Team. We enjoyed everyone we met from Ralph to Finance, etc. Ralph has us as a customer and friend for life. Great job and thank you for an awesome experience (and a great new Q% too!!)

Had a great experience with Jeff (manager). He really went above my expectation helping me out with the wheel locks that I didnt have a key too. A little bit of kindness makes a huge difference in this world. Great customer service at this place! Thanks Jeff

I had a great experience buying from Elk Grove Audi. I was greeted immediately. Everyone was courteous and friendly. There was no haggling or pressure to buy. I test drove several cars and the staff was very patient as I made my decision as to which car I wanted to buy. Everything was quick and easy from the financing, through to signing the paperwork, to receiving the keys to my car.

We all sceptical about car sales, but this was an extraordinary experience. Honest and respectful people. No gimmicks, no misleading statements, straight forward. Offered bigger discounts than they quoted on the internet. I will only deal with them from now on.

Great customer service!!

Vince and Yusuf were both extremely helpful and knowledgeable...they talked me into my dream car without making me feel pressured. I definitely recommend this dealership!

... BY FAR the best Audi dealership in the area ... biggest selection of vehicles and nicest people in every department.. Way better then ROCKLIN and SACRAMENTO Audi .. Elk Grove Audi ... just WOW.. super nice super helpful so easy to work with .. HANAH was our salesperson .. she totally went completely out of her way to help us purchase a car .. she was off work and came back in to meet us at the only time we could be there . Pulled the car we wanted out front had everything ready to go.. she was by far the nicest coolest salesperson we ever dealt with .. the sales manager at the time moved some numbers with ZERO hassle to make the deal work and shopped our loan out and got us an amazing interest rate . They were all soooo nice . Elk Grove Audi treated us like we were doing them a favor shopping there unlike the other dealerships..

Second time purchasing a car from Elk Grove Audi. Both experiences were absolutely top notch. Ill be going back again and again!

I purchased an A3 from Elk Grove Audi just a few weeks ago, and it was the single most pleasant experience Ive ever had with a dealership. Honestly, before walking into the showroom I would rather have had a root canal than go through the process of finding, selecting, and negotiating a price for a vehicle. Yet the salesperson that worked with me (Daniel Pascual), the sales manager that oversaw the process (Mike Heinrich), and the finance manager who assembled all the relevant documents (Eddie Carrillo) were all incredibly gracious and over-the-top helpful. In a nutshell, the vehicle was awesome, the price was fair, and the dealership personnel was top notch. In the short time I was on premises Elk Grove Audi gained a customer for life., and the finance person were three of the nicest, most helpful people that Ive ever had the pleasure of working with in the process.

We did about 6mo of research on cars before deciding on an Audi for our next purchase. We shopped extensively and looked at about 15 different cars before we found this dealership. We made a 500 mile round trip to go down there. Wesley did a fantastic job of taking care of us. He was not at all the typical car salesman I was expecting on my way down. He was honest and not overbearing. We are thrilled with our new Q5 and this dealership. Looking forward to our next visit.

I had a great buying experience with Joshua. A very knowledgeable and personable salesman who had every intent of making my car buying experience a good one.After test driving and reviewing the vehicles features I was assured that I would continue to receive any support needed if questions would arise even after leaving the lot.Because of its close proximity to Sacramento I found Elk Grove Audi to be very convenient and didnt have to look too far to find the vehicle I wanted. I would recommend Elk Grove Audi to anyone looking to purchase a new or used vehicle.

I want to commend Mike Fallis, Internet Sales Manager at Elk Grove Audi. My husband and I have had an extraordinary car-buying experience because of Mike. He was supportive, attentive, and made a remarkable effort to serve our needs. Ultimately, he sold us the car of our dreams at a very workable price. He then patiently explained all the exquisite features of our new A-5. He has even offered to come by my office to answer any further questions about our new baby. We feel most grateful to Mike for his professionalism, knowledge, and kindness.

An unprecedented experience buying a car at Elk Grove Audi. From the start, their customer service was superior and 180 degrees different from any other car dealership weve experienced. No pressure...just warm, friendly and helpful. We felt comfortable from start to finish...and everyone we worked with was exceptionally knowledgeable and courteous. A special thank you to our client rep (Wesley) for taking care of us with kid gloves. Well done EGA! Well be back when it comes time for our next purchase!

When I get my car at car max, everything was fine until I start doing recall and no choice but got to go dealership. My first visit was mad, they are being careless on car and leave minor scratches. This time I go, they can keep calling me on their mistake for missing too like I am a theif and more scratch. If you Don not know how to wash a car, then do not touch it. I like adui car but not the service. Why am I not buying Honda? And spend more on Audi.

Much like the other reviews, I had an exceptional experience w/ Elk Grove Audi. Wesley Howell, the Internet Sales Manager, earned my business over the phone and once I was confident that we had a fair deal for both sides in place, I decided to head up there all the way from San Jose.Upon arrival, I was greeted w/ a special blend of warmth and professionalism that is seemingly lacking in many of the car dealerships in San Jose. We worked out everything smoothly and I got a great deal on Q7 that fit my criterion to a T (even had some extras!).Wesley was responsive throughout the entire transaction and I genuinely feel like he took a lot of care to understand who I am and what my needs are for the car I was about to purchase. Ive driven off showroom floors without as much as a handshake after they got their necessary paperwork done, but Wesley sat down with me in the vehicle to go over EVERYTHING, so that I was very comfortable w/ what I was purchasing before heading on my long drive home.I would purchase another car from them in a heartbeat when that fateful time comes around again...kudos to the team at Elk Grove Audi!

This is a great place to get a car. The people there are nice and you never feel pressured to buy a car. The carbuying experience is an extremely enjoyable one.

Everyone at Elk Grove Audi was extremely helpful during my selection of an Audi A4. This was my first time ever purchasing a vehicle and was pleased about the overall experience. Going into the dealership, I had an idea of what I wanted and Vince Webb, an Audi Brand Specialist, solidified my decision. Theyre overall knowledge of the vehicles as well as their patience were top notch and would recommend any one who is on the fence of purchasing an Audi to visit this location. Thank you Vince Webb and the rest of the Elk Grove Audi Team!

I would like to thank you, Vince, for spending the time to help Jeff and I pick out all of the features that we wanted and for taking the time to introduce me to the multi media package. I have a funny story to tell with you.I hope to see you when I come in for my 5,000 mile service:)Stephanie

Very good service and very patient staff. Highly recommend Leon who really knows what he’s doing. The front desk lady is also very nice and hardworking.

Working with Mike and Gina was fantastic. I flew up from San Diego to look at (purchase) an Audi. Everything from the pre-sales to the finance conversation and the delivery were perfect. Ive purchased a lot of cars, and have worked with many dealerships. This experience was among the best. I would absolutely buy my next vehicle through Mike and Gina.Excellent customer service, no pressure, honesty, good pricing.

The wife and I did our due diligence and decided on the make and model. We found the Audi S5 on the Internet located at Elk Grove Audi. We had quick correspondence from their Internet salesman, Mike Fallis. We made arrangements to see and test-drive the Audi. It was as it was described online. Our entire contact with Elk Grove Audi was extremely professional without any high pressured tactics to sell us a vehicle. We were introduced to all the manager’s in order to answer any questions that we may have.We purchased the Audi and so far we a extremely pleased.

Elk Grove Audi made the process of buying a beautiful new car easy and stress free. Specifically, Wesley Howell was a joy to work with. Wesley worked with me to find the exact car I was looking for at a great price. The sales process was both collarboative and transparent. I highly recommend Elk Grove Audi and their staff!

I had an excellent experience working with Vince Webb at Elk Grove Audi. I spent several weeks talking with several dealerships about the purchase of a new A6. Vince provided the best information, personal attention, and price of any of the dealers. After much discussion, negotiation, and internet research, my wife and I decided to just to buyout the lease on our current A6. Vince provided the most cost effective and comprehensive buyout package which included a vehicle certification, detailing, and extension of the Audi factory warranty. We found Vince and the entire dealership very professional and easy to work with. Looking forward to connecting with Vince and Elk Grove Audi again when we are ready to purchase a new Audi in a few years.

They did a great job

Excellent customer service, friendly staff. Helped me in every step of the process choosing the perfect car for me. Patrick, Jerry and Mike provided all round customer satisfaction, and I would recommend Elk Grove Audi to everyone looking to purchase a car.

This was the BEST used car buying experience Ive ever experienced. Everyone I met there, including Guenther, Mike and Daniel (who I talked to on the phone) were very kind, caring towards my needs, super-friendly and above all, knew their Audis!! Id certainly recommend going to Elk Grove Audi for your next car.. These guys know their stuff! I applaud you!

Ive bought five cars and had probably 50 service appointments here over the years. Always 100% happy with sales and service. Ive also bought wheels and accessories from the parts department with similar results. Knowledgeable, friendly and priced competitively with other dealers.

* * * * * FIVE STARS * * * * *Everyone at Elk Grove Audi was just as one would expect from a top-notch luxury car establishment. The salesman, Daniel, truly impressed me with his extensive knowledge of the A5 and was such a kind, easy going gentleman throughout the entire process. No matter how many questions I had or scenarios I posed, Daniel either knew the answer or immediately sought out assistance.I am a 2nd time Audi owner and hope to always have one in the family. I am LOVING my new A5 and all the richness that Audi offers.Thank you,Beth :-)

Faithful customer since Jan 2017Services Department Only:Im going to have to give a very low score on my experience with you guys. I was told my car would be ready mid day, it was barely ready at closing. Top it off, my car was completely filthy on the outside when I picked it up, due to the maintenance area. After being called at 445pm to say it was ready, it hadnt been washed by 6. I immediately took it to a detailer, spending an additional $100. Ive been going to this site since jan 2017, but seems like the professionalism is dying down there. The service members that checked me out had the nerve to joke about me being there at 602pm yet I was waiting behind his own customer. He didnt have the decency to act professional or inform me my car hadnt been cleaned. Departed team members like Jett Wolf and Patrick were so good at their craft and friendly, that I moved to the natomas area & still chose to use elk Grove for my services. But Im done with Lasher... the GM should evaluate his team and fix he weak spots.

Best dealership on the west coast. Elk Grove Audi is amazing. They make your buying experience easy, fun, and inviting. Excellent selection, convenient location, and very knowledgable staff. Daniel our salesmen was top notch, and very accommodating!

Bought a pre-owned Audi A4 that was a part of the Oil Consumption Recall was never fully performed and they would not fix it! Sales Manager Yusef Stewart and Sales Specialist Hanna Petrasunas are very unethical! To top it off they sold an extended warranty that did cover the issue either!

I have never had a more pleasant car buying experience than here at Elk Grove Audi.Daniel Pascual was very professional and true to his word. There was no haggling back and forth at all. I was treated with utmost respect by everyone I came in contact with during the purchase of my 2016 Q5 Audi. Thank you Elk Grove Audi! I am certainly recommending your dealership to everyone I know !

Very bad purchasing experience at this Audi dealership, with some shady sales practices that everyone should be aware of. I was looking for a CPO 2018 Audi A7 Competition at Elk Grove Audi in Sacramento. I live in LA, so had to made this deal over email and phone. Initial email communications with Noel (salesperson) was normal, although not very professional. After several ineffective email communications with Noel, I called the sales manager (Yusuf S) and able to agree on a deal for this car over the phone for just over $53K. I told him that I will be flying over on Saturday to purchase it, assuming the car is as clean as advertised. I put down $1K down payment and handed over the sales process back to Noel. Come Saturday, we flew to Sacramento and arrived at the dealership on time at 3pm with my wife and kids. I met Noel and she brought the car out for me to inspect it. To my disappointment, the car has not been washed yet and full of dirt as if the car been sitting for over a month without being washed. When I asked why its not yet washed, Noels response was that theyre waiting for me to approve the car, finish paperwork, then theyll wash it. Not the kind of answer I was expecting and since they know that Ill be coming over that day to inspect and buy the car, isnt it common courtesy to wash the car that I will be paying over $50K first? This of course upset me and makes me think that they are trying to hide something from me by not washing the car first, so it will be hard to see scratches, blemishes and dents. This just leaves a bad taste that an Audi dealership would do such a thing. So I went around to look at each the car super careful with my wife (also fuming), found some minor scratches and no major issues. I test drove it and I found no issue. So I then told her that Ill take the car and she said shell fill up the gas and wash it. Then come the finance paperwork and this is where it gets even uglier. Went to the finance office and met with the finance guy there to sign the paperwork. It started with signing the basic DMV, privacy stuff, and a few more where he explained each in some detail before I signed it. Then come this one paperwork he wants me to sign without saying too much about it. I was about to sign it, when I saw that its for a Theft code for $289!! I was surprised to see this, as I never asked for this and the $289 for a theft code that he said gets me some sort of warranty in case it gets stolen, bla, bla. I said I didnt ask for this, but then he responded with Its included as part of the negotiated priced that you agreed with the sales manager he said. So I was like, ok then. If its included, sure, Ill take it and I signed it. Then comes the long retails installment sale contract paperwork that breaks down all the numbers, price of car, dp, fees, etc. So he explained a few areas where I have to sign or initial, which I started doing while at the same time looking at the numbers again and to my shock, he listed the $289 as an additional cost instead of it being included per what he told me earlier. So I asked him about why this charge is there, where I couldve easily missed it, if I didnt take my time as he went straight to the total that I have to pay. And it gets awkward of course and he said that he will call the sales manager again to confirm (I dont know what is it to confirm, as he said earlier that its included as part of the negotiated price). He called someone, explained how I didnt want this theft code included. The call lasted less than 10 seconds, he hung up and tear up the sale contract and printed a new one. I kept quiet, but was fuming inside. So after he printed another one, I looked through it carefully, signed it and left. Noel came back with my now washed car. We looked through the car again and sure enough, we found several more obvious scratches in bunches that we couldnt possibly see when its dirty. We drove off with our car upset and couldnt believe an Audi dealership could go this low to try and cheat a customer. Sleazy practice!

We just bought our second car through Elk Grove Audi. Our first car has been serviced there for over 4 years as well. I have always had a positive experience working with Elk Grove Audi. They are consistently professional and easy to work with. We worked with Mike for the purchase of both our cars. I would highly recommend Elk Grove Audi for both sales and service.

My Experience has been amazing with Elk Grove Audi .I live in San Jose but preferred to buy my car from Elk Grove Audi dealer because I found them honest to their profession unlike some of the greedy breed of dealers in San Jose area . My sales agent was Wesley Howell who was very helpful in getting me the right car . Wesley worked really hard to get me Audi Q7 on time and with possible discounts . The other staff in Elk Grove Audi is also wonderful and very cooperative . They genuinely care for all your concerns and make sure buying a car is an overall pleasant experience for you .

My car buying experience at Lasher Audi in Elk Grove, CA has been extremely pleasant. This is the second car I purchased from this dealership - I am a repeat customer because I was happy the first time. At Lasher Audi, they are laid back and you don’t feel pressure. There is no need for intense haggling - a reasonable deal is easy to come by. They are straightforward and polite about their best offer - after all, these prestigious German luxury vehicles are not for people looking for a cheap car. The favorable experiences will continue when you come in for routine maintenance. You get treated like a VIP and the service is highly professional. For me, Audi is a better value than Mercedes or BMW, and every bit the sophisticated performer of these comparable vehicles.Doc G.

I really wanted an A3 etron but had been lied to or ignored at other dealerships. I was given a quote for my new car and trade in by Jerry and Hanna of Lasher Audi. I was hesitant given my prior experiences but I made the trek out there and was so please I did. The transaction was exactly as the quoted me over the phone.So refreshing to deal with a dealership and sales people with integrity. It’s clear they want the sale but want a long term customer as well.

My initial contact with Elk Grove Audi was to test drive an A6 TDi. Mike was very helpful, answering all questions. After doing additional research I decided the A4 was a better fit for me. When I returned to the dealership on June 13th I found a 2014 A4 which fit my needs. Vince was extremely helpful on the test drive. When I decided to purchase the car Vince, Mike and the finance manager worked quickly and professionally to complete the purchase. I am extremely pleased with my purchase experience at Elk Grove Audi.

We recently purchased an Audi A6 from Elk Grove Audi. This was the best experience we had so far with any dealership. We were very surprised that the purchasing process was so stress-free and smooth, unlike any of our prior experiences with dealers. We felt the price we got was fair and very competitive in the Sacramento area. Our car was factory ordered and we received timely updates of the progress. The staff, Guenther Wilson and Michael Nelson whom with dealt with primarily was very professional and courteous. I would definitely recommend to check out Elk Grove Audi and talk to Guenther before purchasing your next Audi.

Ordered a car from Elk Grove Audi and several people helped me and the process and everything was first class. I had a couple issues come up and they took care of me without hesitation. I highly recommend Lasher folks. All 6 people I spoke with and met were geniune good positive people. Also a great price and finding what I wanted.

It has been very nice experience.Great to work with knowledgeable and friendly people.Audi is very nice to drive.Would recommend this dealership with confidence.

I have purchased many vehicles in my life: Range Rover, Lexus, Mustang.. and others. The Audio Dealership at the Elk Grove auto mall assisted me like no other. This was the best car buying experience I ever had.It was REALLY a haggle free pricing experience and the car was priced more than fairly.I told them what I needed on my Trade in Vehicle and it was accomplished. Im 36 years old and am happy to say I finally had a wonderful experience purchasing a car, even with less than perfect credit. Even when my credit was a one I didnt feel the genuine care that I felt with Audio and the gentlemen who helped me.Thank you so very much...especially to the 2 gentlemen who help me; Jerry Sypkens & Wesley Howell thank you for exceeding my expectations and treating me as you would want to be treated.Sincerely,Happy CustomerSumer,

Purchased a new 2018 Audi A4 Allroad. Regina Klostreich was our salesperson and Yusuf Stewart was our Sales Manager. Both provided excellent service and were a pleasure to work with. We were treated in a professional and respectful manner, and all questions were answered clearly and quickly. I certainly would recommend them when contemplating the purchase of a new Audi.

The took care of all my needs. They also washed and vacuumed my car. Leon was extremely helpful.

I had been searching for a vehicle for over six months from Rocklin to Palo Alto to find the right Audi that fit exactly what I was looking for. During my quest, I found a handful of vehicles where I had visited the dealerships but was put off by their lack of customer service and ability to really listen to my bottom line that I walked away from the deals. That was until I discovered Audi Elk Grove. I was tied up at work when I found the vehicle and had someone contact them on my behalf to talk through the condition of the vehicle and asking price. Based on the first initial contact conversation feedback, we drove down there right away. When we arrived at the dealership we were greeted immediately by David Cobian, the Internet Sales Manager/ Audi Brand Specialist, who had the vehicle already out front waiting for us. Once I had advised I was the one purchasing the vehicle, his demeanor and customer service was unchanged and he still remained professional and cordial. He asked questions, weighed out the pros and cons between the two series to make certain I was buying not just a vehicle but the right vehicle. He completely harmonized the sales buying process but adding in the human element of identifying my needs and working with me to make it happen. I knew right then that this was the vehicle for me and moved forward. He was kind enough to stay well past business hours along with Eddie in Finance and The Manager Yusus (who personally shook my hand and thanked me). Similar to my work endeavors, I’m very particular on who I not only choose to do business with, but to partner with long term for future needs. I highly recommend Elk Grove Audi and this professional team of individuals who well surpassed my expectations. Even if they don’t have the vehicle currently in stock you’re looking for, I would recommend giving them a chance to help you find the right one. David Cobian delivered more than a 5-star customer service experience. - Nicole

This Audi dealership went above and beyond!! Very helpful and very courteous staff!!! We are very happy with our purchase!

Great experience!!!

Marty is Sales, Jerry, Sale Manager and Rochelle in Finance all top notch folks. Great car buying experience. I would highly recommend them and the Elk Grove Audi dealership.

I had a very positive experience working with Daniel Pascual, Audi brand specialist at Elk Grove Audi. I came in with a model in mind (A3) which sold a few hours prior to my arrival and Daniel was able to show me A4 Avant, which fell in the same price range and also alleviated my concerns about the limited cargo space of the A3. After a test-drive I had no doubts about which car I wanted and Daniel helped me through the process of completing the purchase.I would highly recommend Daniel and Elk Grove Audi, they have a great selection of model and competitive, dynamic pricing.

I worked with Hanna & her team recently on my A8L purchase...Couldnt have been easier to work with. Highly recommend Elk Grove Audi

Good buying experience!! Knowledgeable staffs specially Hanna!!

I purchased a Q5 from Elk Grove Audi and had a great experience. The internet sales department was very helpful, worked out a good deal for me, and the time spent test driving / signing docs / dealing with my trade in was very efficient. Mike Fallis helped me with the process and was incredibly helpful and patient with all of my questions. He also made the trade-in process painless.

I (Troy Bradley) pulled up to Elk Grove Audi in my A4 Ultrasport and had the warmest reception I have ever had at a dealership as a new Audi owner. Jet in service greeted me and made sure I had everything I needed i.e. changing wipers, taillights, and installing a new battery. I came in right before evening closing and everybody made sure I was safe to keep traveling on the road with my new/ used Audi. Thank You So Much Elk Grove Audi!!!!!!!

These guys will take care of you! I had an issue and it was resolved in a very efficient and professional manner and I was very happy. Thank you! Especially Bill in the service department.

Honestly, I would give a half star to the service department and this is not an assessment of the sales staff, which as I recall was exceptional when purchasing the Q5. The first few scheduled maintenance services were fine. There was a recall performed- water pump issues covered. However, the last two times have been sub par both of which included recalls, scheduled maintenance. In February 2017, I Was charged for labor on diagnosiis of an issue that was found to be under warranty. The repair was made with no charges but the $160 for diagnosis stayed on the invoice. Then this last time in August 2017, I was charged labor to diagnose an issue that should have been found when inspecting the brake system as part of the scheduled maintenance. Then the part that was found to be the issue was the brake sensor wire which was replaced for which I was charged an amount that is $30 more than any Audi dealer that I can find online would charge for the exact part. No qualms with the labor to replace that, but the $80 charge to diagnose when if the visual brake system inspection under the scheduled maintenance details would have found is an inflated charge. I understand accept the dealer service to be pricey but the attention to detail is lacking and costly at Elk Grove Audi. as stated already the sales team at this place was exceptional and I have a VW from the same companies VW dealership, but as for the service dept. at this Audi dealership the case is not the same.

Very very very poor customer service. when ever we call they always like we are so busy and they are pretty rude lady at the front always say give us your number and we will call u back but they never call back. i will prefer to go somewhere else than this. They should change the dealers.

I had a really bad experience with this Audi dealership they wanted to charge me 165 just to charge the battery so they can reprogram my key that I got had ordered and that’s after I got the battery for them and then told me I can’t change the battery here that I have to take the car off there lot to do it and I called Audi in Sacramento and they told me it’s completely out of line for them to do that so I’m taking it to them because of their honesty and great service nilli Audi