Easy to find, ample parking, this is a fedex staffed shipping facility. Good place if you need guaranteed next day, at least for my small package. 3 service counters, waited 10 minutes, then out in less than 5. Mission accomplished.

The employees at this location and Johnny, in particular went above and beyond to help us get some very important parts to a customer.Thanks to everyone at this facility that truly helped out.

This has to be hands down the best place to ship. I ship about four times a week and sometimes a full cart.

Excellent crew.thx kurt for your excellent customer service.that makes or breaks ANY business!!!!

I sent emergency stuff on may 10. I paid $430 for fast courier service. They said it’s delivered in 4 days but after 16 days still My brother didn’t get that courier. When My brother called to customer services they say we will deliver in tomorrow all the time and when we tracking it’s showing delivered in 09/23/2020. Now they say you phone number shows wrong so wait we will contact you for update documents.Never send any parcel in fedex.

10 stars for customer service!I missed the delivery for some medication, so FedEx rerouted it to this location. They informed me that a private courier picked it up less than 2 minutes ago.Apparently the woman ahead of me in line was the courier. The female FedEx employee helping me ran out to the parking lot and found the courier and released it to me.FedEx lady came back outside again to bring me paperwork I had left behind. Thank you FedEx Elk Grove Village and shout out to courier service!❤️

They really need better lighting in the parking lot.

Thank you to Paula for helping one of our clients get her documents to our law firm timely and efficiently. They were great to work with!

Mike is wonderful. Always cheerful and very friendly. Very helpful in assisting me with my packages.

They are really good there. Friendly and knowledgeable 👏

Quick In and Out

I had issues locating a package of mine, and after being on hold with FedEx Customer Support for too long, I decided to drive to this facility. The employees were so kind and able to help me locate my package quickly.

Good customer service

Fast service done right.

A little bit out of a way place, but I know I can come here to pick up packages as well as send them for delivery. And if you did a bit of a minor trip to here, might as well as to stop over to Krispy Kreme for a doughnut or two and a drink to enjoy the area.Personnel are professional and courteous, plenty of parking, and never had an issue with this facility.

Horrible customer service

Great location

Worst experience! This guy had my package ignored me and I told them to wait. So I called the company and complained. They asked for my tracking number and my house address. They put on hold saying they will come back to check my package. Then 6 minutes later I waited and waited. They hung up on me. Very rude. I can’t go this place it’s very far to pick up my package. UPS is better than Fedex.

This location really came through. Very courteous.

Hi,I want to give a shout out to Patty!She was amazing the other day. She stayed professional, calm and was trying to solve the issue for a very frustrated and rude customer.She did everything she could to help and resolve the situation.I wish more businesses had Pattys! Great job Fedex having her on your team! You can trully tell she cares about her customers and FedEx. Blew me away!

Customer service is horrible over here .The associate Harriet works over there she’s not professional at all .she give me attitude for no reason .i was trying to ship a package As a Christmas gift and she want to charge me a fee for the tape to close the box ..... like for real Fedex ........

Awesome service and awesome staff they are very helpful very helpful and they make sure I got the right packages thanks a lot Fed EXthat I will come back again again again

Super, very helpful and friendly staff

Quick easy service

Slow service people do not know what to do

Helpful staff nice ppl but your going pay $$$$

Fast friendly service shipping out my cases for work

These guys are very helpful.

Customer service never answers calls and shipped my package not only to the wrong house but shipped to the wrong house in a different state

Always fast service, great help from employees. I go here twice a week to ship packets of invoices from work. No complaints so far. Plenty of parking!

Nice people in fast service

Anything FedEx I love because it doesnt matter what FedEx area show up on whether its Freight Ship Center or heavyweight out at the airport Im always in and out of there very fast!

Friendly staff easy and fast

Very friendly in and out in 10 minutes.

This location sucks. When I go here, 9 times out of 10 they complain about taking my packages. Saying they are Too busy. Recently they give me a hard time about giving me a receipt (which I need to show what day/time the packages were dropped off, to the people and customers I work with).I actually drive out of my way (to avoid this location) to go to the FedEx shipping building at Ohare. They are much more professional and always greet me with a smile and they meet every expectation I need.

Staff was very quick and the line moved fast. In and out, very happy every time I come here to pick something up.

This is one of the major fedex shipping centers in the Western suburbs. You can drop off multiple packages at this fedex ship center as it is a main fedex hub. You can do ground home or express from this location. It is usually never really busy so you can get in-and-out rather quickly.

Very nice and helpful staff. Fast pace, get in and get out. Like this location. A Lot

Quick and easy drop-offs.

A good company, the staff is highly qualified and friendly.I recommend

Visit was quick, thorough and easy.

Harriet was super helpful. It was a pleasure to ship from here.

Negative experience Staff is unknowledgeable unreceptive and uncaring to customer needsFed Ex is usually quite professional but not at this station awful

Good luck with the lady trying to take care of you. You will hear all the possible negative comments from her not ship your packages with FedEx. She is the #1 reason to hate from this FedEx location!Make your labels prepaid and leave your packages.

Very friendly and helpful

Friendly helpful people

Easy in and out

Worst service ever. Provided delivery instructions to leave the package at the front door and they still didn’t deliver because I “was not available”. Go UPS

They no longer provide tape. I had to buy a roll but needed just a strip. Now I have a roll of tape that I dont need. I can see them charging extra dollar to tape up your box.

It works almost by midnight so its convenient to ship or receive your order after work.

I like the service but dont try to bring in your little maltese. They made me leave and said it was company policy. Not posted on door and searched fedex website and could not find anything about dogs.

Efficient full service

Good customer service

Fantastic service. Very helpful.

Walk in, drop off your stuff, walk out.

Some of the staff were very rudeAnd werent friendly at allI was told one thing on the phone from them and in person a whole different story

So much better then dealing with usps

Awesome service

Best FedEx Place in town!

They are always so nice there

Quick, people at the front desk, are on their game.

Great service and friendly staff!!!

Always a quick, fast drop and go...

Nice and helpful people working there

Good facility...

Staff I dealt with for Drop off were brusque and didnt double check my ID.

I sent a package, it was a normal experience.

Could be friendlier, but useful.

Rude and told me that she didnt have time to deal with it.

Will do what ever they can do to help you.

Can make all the copies you want

Update: still awful- wanted proof that I was owner of account even though didnt ask any white people for proof- this place needs helpSome of the worst employees, just awful at doing their job and want everything written down

Probably the worst customer service Ive even encountered!

Friendly service

Slower service than other fedex locations

Very helpful people

Very frendly !

Terrible service...

Very helpful

Everyone is very helpful

Great service

Fast service

Quick and easy

Not very friendly.

Got the stuff done

Faster service

Excellent