Got new tires installs. Three weeks later I am washing my car and notice a missing lug nut.Checked and had six more loose.Stopped by to get a lug nut. They told me they could sell me one. Said they didn’t know if they where at fault for missing lug nut. Said it had been three weeks. Suggested that maybe I had been doing something that caused it.Customer service is no good.Shame Shame Shame.Wanted me to pay 7 bucks for a lug nut that they either forgot or didn’t tighten.

I had a nail in the side wall of my tire my brother managed to plug it temporarily to get me to work the next day and told me to go to Big O tires and have it changed. I got to Big O at 4:30 they were completely booked but once they saw my tire they got me in and put a new tire on immediately. They are very reasonably priced not only do i recommend them but i will not go anywhere else. They also do oil changes and alignments also rotate and balance. Why go anywhere else.

Was great, until it was time to get my tires rotated. I have been there 3 times and still have not gotten them rotated.i have asked for a appointment but they keep saying it is a walk in change and will not even try to give me a time. They said drop it off and it will be taking care of, but impossible when it is your only vehicle and you work.

Busy. I needed 1 tire. We got a ticket going and I was asked to come back in an hour. When I came back, the gentleman still had my coffee mug I had left on the counter waiting for me. Thats the kind of service that breeds loyal customers.

Connie and Jody were amazing. I came in with a major issue on my trailer while on a road trip and heading back to Florida. Although they dont normally work on trailers Connie asked one of the technicians if he could help me out. Jody the technician came out to look at it and said he could get it fixed and back on the road. He jumped right on it and did a great job to get the trailer fixed and get me back on the road. The people at this location were all very friendly and extremely helpful.

I spent over 1300 dollars for a set of brand new tires on my car. Got the warranty for life of the tires. I get a nail in my tire while driving and patch it with just a gas station kit in order to make it to Big O in Etown to have them honor the warranty. Only to find out since I put a temporary patch on a tire that they will just deem not fixable that my warranty is voided and will not honor the lifetime warranty. What a joke a business. I will never spend another dime at this establishment.

OMG,SO AWESOME!! VERY FRIENDLY, GREAT SERVICE VERY KNOWLEDGEABLE. SO HELPFUL, WILLING TO GO EXTRA MILE TO FIX THE ISSUE. HIGHLY RECOMMENDED ..THANKS GUYS!! SEE U SOON FOR MORE WRK ON CADILLAC 🤗🥰

Bought a set of 4 from big O couple weekends ago. Was happy with recommendations guy at counter made. Was happy with price and actual tires. Unfortunately I lost 2 center caps to my wheels due to technician not putting the proper 1/4 20 bolts back in or not tightening all the way. Now I have to order 2 new center caps and replace on my truck.

Got new tires for my truck here a couple days ago, and i go to wash it today, and realize 2 of my stainless valve stem covers have been replaced with black plastic ones. not only does it look horrible, it’s the only thing i can see when i look at the wheels now. may seem small to some people but i’m really upset about this. however i will say they have good service, and i’m happy with my tires otherwise.

Great service, great guys. I depend on these men, when I get my car checked out for a road trip.Thank you Big O

Went to have tires rotated and found out my belts were showing. Quick service to get new tires put on and they checked alignment to see if it was within specs, it was. Informed me sometime in the near future I will need to get rear pads. Very informative and they dont try to charge you for service not needed at that time. I highly recommend this location for anyone needing their vehicle looked at, for tires or any other service. Good people here.

We were traveling from Louisville to Bowling Green for a softball tourney and had flat tire in Lebanon Junction. We got the spare put on put needed to get the tire fixed and back on so we could make it on time. We went to the nearest place (Michel Tires in E-Town) and were told it would be a 4 hour wait to fix the flat. So we went to the next closest which was the Big O hoping they could fix it real quick. The tech said they could (he did it himself) and we got it back on the car and got back on the road. I have always taken my cars to Big O and will not go anywhere else. They have the best customer service.

No comparison to the one in shepherdsville . Go the extra.29 miles to shepherdsville they treat you much better.

Good customer service and does a real good job on repairs.

Took 4 hours almost to do 2 tires didnt tighten lug nuts almost lost my tire and wheel in while driving. Stripped lug nut and didnt bother telling anyone. Never again will I go to this location in elizabethtown it could of been worse

My family is traveling in their RV for vacation on the last leg of our trip home to Florida and realized we need two tires replaced. We called Big O Tires in Elizabethtown and ordered two tires. My husband called them this morning and was told to bring the RV and they would put them on. When we arrived they told us they could not get us in today. My husband told them we have to pull it back to Florida today and his response was simply, “I’m sorry”. If I could give them a zero I would because it is a hassle to pull a 5th wheel through Elizabethtown right now and not safe to get on the highway with the tires in their current condition. We will not go back to Big O Tires of Elizabethtown.

Vito has great tires and I cannot believe what the rims are looking at them on the shelves they had camouflage with trees and stuff like you would be in the woods that would match some of these trucks around here then I seen they had different color ones thats the first time I ever seen them

Brian in Elizabeth KY, was a 5 star customer service!! Technicians were so friendly and quality work. We were traveling in a 43 coach with trailer.

I took my truck for an alignment, was told the front end was shot(they could fix). Replaced everything under the front end that was even close to being worn out, took it back to them(knew better) because they are open on saturday and I have to go out of town, 2 hours later Im told it needs more parts. Spend your money at a reputable shop

I would like to be able to give a review on the work they did, but that is part of what lead me here. I went in for an alignment (I HIGHLY RECOMMEND NOT GOING ON A DAY THEY ARE BUSY) ..anyway, after 40 minutes of sitting there with my 4 year old daughter, they called me up to the counter and told me an alignment isnt what I needed, and showed me what I did need. They did not correct the problem that I had. They did nothing. I guess the work I needed done was too much for them to handle. Would be much appreciated if they worked on their people skills and had offered to do what needed to be done, since I was already there BY APPOINTMENT and everything was already taken apart. Will be taking all this stimmy money and my business elsewhere🤷‍♀️👋👋

My advice... GO SOMEWHERE ELSE!Why?We got tires on two vehicles, months apart. Both vehicle’s tires were not properly balanced, and required a return trip to be fixed. The second vehicle required a third and fourth trip. This is a complete waste of my time.During both of the original installations, I was told our vehicle would be the next/first one in. After an hour wait of my vehicle not moving, they apologized and said they pulled in the wrong one... twice.During the third trip, the service writer said drop it off tomorrow morning at 8am. He didn’t even prepare paperwork, or ask my wife’s name for an appointment. He didn’t offer to leave it overnight so that it would be the first vehicle in. Instead, he wasted more of our time, standing in line at 7:50am describing their service failure.The first vehicle has since had its struts replaced. What did the mechanic find? A cross threaded lug nut, which had to be replaced.When the warranty runs out on these tires... I will never go back.Avoid the Elizabethtown Big O tires like you would the plague, or COVID-19.

Quick service, found the tire I needed.

Worst experience ever. Go to Ken Towery or Big O in Radcliff. Got tires 6/29/2021. Those days were total bs. 4 hrs for tires and oil change. Not to mention rep was eating lunch in my face while taking my request. Crashing sound in the back room where tires fell on employee. Mechanics smoking and looking like slobs.So a week later I noticed a bulge. Meinkeke said was tire defect, take it back.Big O lady,blonde, said I ran over a curb and that was a knot. So you mean to tell me with in a span of a week if I ran a curb that your tires are useless. Charged me for a new ture..

I had a slow leak on a (fairly) new tire. Big O fixed the valve stem and reset the tire pressure sensors at no charge! I really like this place and highly recommend them as they always stand by their work.

Service was excellent and very pleasant. Highly recommended

They are so good to you and they go out of their way to help you. I would recommend them to everyone

We take our car for oil changes. We recently bought another car and they advised us on the type of oil to use. They were so helpful. It didnt take them long to do the oil change and tire rotation. Their price was very affordable.Thank you Big O.

Got my tires rotated abd balanced in and out within 1 hour,good service and staff

The service was a little slow but given that they were busy I understood that. And the customer service representative was kind and attentive!!

GREAT customer service!! Willing to go above and beyond what is necessary to make sure you are satisfied and get what you want! Love doing business here. Ryan makes things easy and less stress involved.

My husband took my van to get new tires put on today. Our van is the only vehicle we can transport all of our children in, so drop off wasn’t an option for us. What I was told would take about 2 hours took nearly 5. Horrible wait! They either need more staff, or need to give their customers more realistic time windows. Our other vehicle is due for tires as well but we will NOT be back—do yourself a favor and take your business elsewhere, there are lots of other tire stores in Elizabethtown. We went to Ken Towery’s the last time we needed tires and they got us in and out within an hour and a half, looks like we will be going back to them in the future too. (Only reason we didn’t go to them this time is because we needed tires put on prior to this coming weekend and Towery’s didn’t have an opening until Monday)

I only had two tires put on my teo wheels that I brought in. They did a great job on that and was very punctual. That being said I havent dealt with them on higher scale so dont know what kind of work they do on extensive jobs.

They gave me a price for exchanging my rims for new ones I bought. The next day after sitting for over 3hrs, still Not done. I was told by the lady sitting there it would be 1hr and a half. So I took my car elsewhere.

How does Big O stay so busy??. I was there on a Wednesday and waited three hours for them to tell me to come back Thursday at 8. I show up at 8 and they tell me not till 11 and there was no guarantee. The customer that walked in before me only had only a hour wait...never will I be back.

Very kind and efficient people! 😀

Best place around there very honest

I just got back from big O tires, i have had an excellent experience, every employee was professional knowledgeable and helpful, especially the manager BrianThank you

These folks were awesome they saved my day I was driving down the highway when my trailer tire blew out car trailer sometimes referred to as a car dolly small tire only 14-in very hard to find they dug through their inventory and found one lucky me, I was back on my way within a couple hours thank you very much.

We were just in town for a week and needed new tires for our camper at the last minute . Everyone at Big O Tires went above and beyond helping us. They worked quickly and charged us a great price. I highly recommend them. Thank you all so much for helping my family when we were in a bind!

Very observant staff there. Appreciated the honesty!

Excellent customer service! We had to bring our tire in for a patch and they got us in so quickly!They worked very hard to get us in and out of there ASAP. Highly recommend!

Both Brian and Chris did everything possible to get me back on the road ASAP. Kudos to everyone at Big O Tires of Elizabethtown.

Big O always goes above and beyond with the service I have had over the years. Recently when I had my oil changed they put on the parts I brought to them for a back window wiper arm with no hassle and no extra charge. The dealer was going to have me make an appointment so I was appreciative to have that taken care of.

Your staff and employees are courteous and friendly - and VERY helpful. The very same on previous visits to your shop. Tell your employees this. I am most grateful. A BIG thanks to Mrs. Garcia and David and Brian. Thank-you,Phillip

David and the staff at Big O did a fantastic job with my personal vehicle. Called in the morning for tires they didn’t have in stock and they had tires delivered, installed, and wheels aligned before closing time the same day. Very competitive pricing and awesome customer service. I was very skeptical of a tire company scratching my wheels. When I left the rims were clean and showed no fingerprints or scratches. Will definitely be bringing my fleet vehicles to Big O for future business. Thank you all again!

Im always satisfied with the service I receive. Zach Dile is always super helpful and Chris Lewis makes sure it is repaired properly. Its always quality work no matter what. I will trust them with my car again in the future.

Great place to buy tires. A wonderful staff and fast friendly service

We had to purchase a tire due to the location of the hole, it couldnt be plugged..we were scheduled last of the day and was done within a few hours..we appreciate the friendly and fast service

Very friendly staff no problem to go in and out

Great service. Friendly, knowledgeable, and informative. Best prices. The only place I go for tires and oil changes.

I was happy with the deal I got on a new set of tires. I got the Cooper Excursion series and so far they are great. I arrived on time for my appointment for 2:00 pm. Watched through the plate glass window as they installed the new tires on my truck. Once finished, they brought my truck down off the rack and put it out to the parking lot while I waited. I had requested a front-end alignment check. There was a van being serviced at the alignment lane and I felt my truck would be next after the van was finished. Three hours later, at a quarter of six just before closing, they came to me with an estimate of nearly a thousand dollars for front end work. They said the entire front end was going to need rebuilding. It was then I told the lady I had already had all this work done a year previously with new ball joints, tie rods, shock absorbers and so on. She said this is what the front end mechanic had said. I was furious. Either the front end mechanic is crooked or he is totally incompetent. I paid for my tires and left and got my alignment checked at a dealership up the road where the dealership found only a very minor toe alignment problem which they corrected by adjustment. You really REALLY need to be on your toes in this day and age. I was most annoyed for them making me wait two and a half hours for the alignment which never got done that day. They never even got around to putting the truck on the rack but told me the entire front end would need to be rebuilt. This is not normal for these people. Previous to this I have had very good service from them.

Very friendly, polite, informative over all enjoyable place to do business with.

Straight forward & friendly Zach Dile was very helpful in helping me understand what was wrong with my vehicle and what needed to be fixed and was very nice. Will definitely be coming here for all my tire and brake needs. Would recommend to friends and family.

The staff was very kind, Thanks to Zach, who made sure we got the best quality tire at a good price! Definitely will be back! Thanks Big O Tires

Matt Gamble got our car taken care of quick and efficiently

Arrived at store around 1:00 pm with right front wheel area smoking, David Johnson came out to provide initial assessment of problem. Advised to have brakes checked for free. After a short wait, car was moved to bay area and checked. Problem was a failed caliper causing piston to stick. David advised that they could repair problem and have car ready by the end of day. Technician noticed that front tires were at point that they should be replaced. I authorized replacement. All work was completed satisfactorily by 5:30 pm. David provided very good customer service.

Had a mis-hap with the store and a mis-communication was able to speak with the owner to clear up the situation, owner actually called me from his home on a Sunday afternoon. Cleared the situation, the manger and staff were polite when returning and they seem to do honest business within their means. Will continue to do business with this store and any other 5 stores this gentleman owns..Would recommend.

Very helpful and friendly staff. Junior has gone out out of his way to help every visit. I will return for more business.

I met Brian the manager of Big O at a local restaurant during the quarantine days of Covid. Brian noticed my yellow jeep and the poor shape of my tires. We talked jeeps and tires and I gave him my number for a quote. The next day I had a message to call him back but didnt because I procrastinate a lot. When it was time to get tires I called Big O, for no other reason than Brian seamed a above board guy. Zack answers the call because Brian was out and had a quote within no time. I took some time listening to how the guys treated other customers in the shop, thinking; they might be extra intentive to me because Im a jeep owner and my tires arnt cheap. Not the case, they call you by name, know exactly what you need and work around your challenges ($). The techs in the garage were all on top of it and vary pleasant. Good job guys, I dont give out 5 starts for nothing.4 mo. Later Im back at Big O for rotation and a balance problem. Again the guys at Big O are on top of it. No charge to get the balance so I went ahead and had them do an alignment. Right up front there was a problem. The guys showed me what was wrong and said I would have get this fixed first.Most shops would have done the alignment and not even told you theres a problem. Thanks guys

Even though they were very busy I got in and out in a timely manner. I went in for a set of 4 tires and was out within a little over an hour. The waiting room was overflowing but every member of the staff was very courteous and friendly. Very professional.

Great service

Always so helpful, Brian is the best and my car loves going here!

I would just like to give a big thanks to Wanda, lead technician Chris, and the rest of the group! The patience and cooperation you guys display with a worrisome patron like like myself is much appreciated. Yall are fabulous!

Ryan Downing is the coolest sales rep! Very helpful and had a kind disposition. Love Big O Tires👍

I had left my car for an oil change and was called to let me know that the tread on my tires was at a point which could present safety concerns. Really appreciated the time taken to let me know what work needed to be completed in order for me and my family to be safe on the road. Everyone is always very professional. Have recommended this Big O to friends.

The service from the front was exceptional .The ladies and the gentleman that helped me were great.The tire attendants seemed to be slow and maybe disorganized. Possible no leadership or person of authority on hand. It seemed to take to long to preform the service. I purchased 2 tires and had two more balanced. this started a few min after 1 and ended a few min after 4. As a hole i am satisfied with the way i was treated by all. I will always return to Big O.Also had asked to have the tires I had taken Off to be placed in the back of my truck but noticed after i was home 30 miles away that they were not there.

Charged $100 for an alignment they did not perform. I will not return to this shop under any circumstances.

The techs did not know how to put my spare back. When I showed them, I asked them to put the jack back where it belongs. I also asked Brian to remind them. When I left that day, I saw that they just threw my jack in back of my pick up still fully assembled. They did not reset my tire pressure monitoring system, I had to go back the next day for more work. I was told to be there at 8:00 am and I would be the first one in, I was there at 7:45. I checked in and at 8:30, I noticed my vehicle had not been moved. I had to go tell someone at the desk and remind them of my appointment time. Finally at 8:45 they brought my truck in, what is the purpose of an appointment? I planned my day around a 2 hour job and your business could not adhere to your end! I also told them the PSI in my tire went down overnight to 25PSI. They simply added air to the tire, they did not check anything. So I had to go back a third day because again, overnight my tire went down to 25 PSI. Finally that day they took the tire off and found the valve stem had a leak. So I spent 3 days at your location, spent almost $1500.00 on 4 tires, and some other work and was very dissatisfied with the service I received. Attention to detail and customer service should be of the utmost importance. I can buy tires anywhere, it is the service that makes a difference and I will never come back to the Elizabethtown location again. Please feel free to share this review with others so that they know how bad your store service is!

THIS IS NO JOKE THEY DIDNT HAVE MY TIRE SIZE OR USED FOR WARRANTY SO I COULD TAKE A BIG TRIP WE HAD PLANED FOR THAT DAY SO ONE OF THE EMPLOYEES WENT TO ANOTHER TIRE STORE AND BOUGHT A GOOD USED TIRE FOR MY TRIP BUY THE TIME I GOT BACK FROM TRIP THEY ORDER THE RIGHT TIRE THANKS FOR EVERYTHING DONALD W HARPER

Awesome service great work will return for any furture work I need doneTy Brian

Exceptional care. Thanks to David J up front for hooking me up with a set of tires and an alignment. Good service and fast.

Fantastic service.Quick courteous and professional

Very nice and helpful. Shout out to BRIAN!! He was off today. This is my choice of mechanics for my Toyota! Thank you Big O. 🤠

My wife has to commute everyday from Elizabethtown to Louisville and back for work. It is about a 100 mile round trip 5 days a week. Yesterday on 7/25/2016 her tire light came on while driving home from work. She stopped by Big O tires at 5:30pm to get her tire looked at, and the young girl at the service desk told her there was no way anyone could look at it, because they closed at 6:00pm. My wife again informed the girl that she has to commute back in forth to Louisville everyday, and could someone at least check her air in that particular tire since they were open for 30 more minutes. She also told the young lady that our family does business with Big O quite frequently.The young girl again was very rude and said no. Again, my wife told her that it would only take 1 minute to have someone look at the tire, inspect it for a nail or screw, and check the air; the girl again said no. The result, my wife took the car across the street at that service dealership, and they told her the tire had to much air in it, and the heat was making the tire pressure increase, therefore making her tire warning light come on. They let some air out of her tire, and problem was fixed in about 2 minutes. I love my wife, so therefore I worry about her safety. The problem being fixed and resolved gives both her and I a piece of mind, especially with her long commute everyday to work. In business, each case scenario should be analyzed to solve the problem at hand. No customer should have to deal with a smart mouth young girl that works the service desk, whos only thought process on her job is thinking about whats on her face book page, instead of doing what she was initially hard to do; help customers and make a business thrive by friendly service to dedicated customers. We will no longer be patronizing Big O tires, and I hope others who care about their familys safety do the same.

This place is horrible.... stop accepting cars if you guys can’t keep up!!!! Why isn’t one person just changing tires anyways??? No sense of order.

Big O Tires in Elizabethtown is by far the most honest and dependable place to get service work and maintenance done on your vehicle. I have been to other local dealers and always end up coming back to Big O. Thank you for always taking good care of your customers and their vehicles.

I was driving along and my muffler falls off, I pulled into big o and they welded it right back on for me free of charge so that I could get home. Great group of guys, really helped me out! I highly recommend them!

I am very grateful for everyone help everyone was so sweet to me and Ill will forever be grateful to each and every one of them. Specialy David Johnson thank you again for taking great care of my car and being there to help me. Sincerely patty Trenner

Every time I go to Big O Tires they treat me like I am the only customer .The customer service is number one priority and they make sure it is done right the first time .

Wanda and Amy were both wonderful service providers. So good to see Wanda there, she is reason I keep going back to Big O. She always make me feel comfortable in a mans world.

Car is pulling to the left and my passenger tire makes a loud noise every time it rotates. I dropped my car off Saturday and picked it up after I got off work. They told me the problem in my tire was the alignment and charged me $90. I picked up my car and it still drove the exact same. I called Monday when they were open again, Wanda answered and asked me to come in to talk to her. When I got there Wanda was on the phone, and the workers told me she is always busy and wouldnt be able to help me. They looked at my car again, then one of them walked me out to my car and explained that the problem with the tire was nothing to worry about, as long as the sound doesnt bother me. If I want to get it fixed I need to get a new tire. Then he said bye and left me standing there in the parking lot.Long story short: Paid $90 for an alignment that my car apparently didnt need, and when I asked if they could take a second like, they tell me I actually need to buy a new tire. Apparently the manager is too busy to talk to anyone.There are a number of places in town that are cheaper, and will work to make sure you leave with your problems fixed.Edit: Wanda contacted me and made everything right.

I was at Big O tires today, in Elizabethtown, Ky and the service there was outstanding. David Johnson waited on me, and he was very courteous, very knowledgeable, to help with my tires. M.Baumgardner

Awesome customer service and Honesty here. I had an estimate of 1000.00 for front end work walking in the door. Left with repacked wheel bearings and an alignment..the estimate was a scam! $240 vs $1000! Will never go elsewhere!

These people are awesome they are truly there to help people. I had no money and they still helped me with oil for my truck.

Prices are high but great service

Very personable young man named Brian - seemed to have a genuine concern for the customers

Got a used tire the tire lasted 3 days and should have never been put on my vanTire was pealed tred unsafe used tire we waited over an hour for them to put it onTechnician Joshua Barnes did a such a bad job he stripped my lugnuts off so I could not remove the tire to bring it back and they never balanced the tireI called the store manager said yes the tire should have never been installed it must have been one of those that fell through the cracks and they would cover the cost of the new lug nuts do the incompetent employeeI brought the tire back as a carry in to get it replaced on a Saturday they said they were busy and to try again Thursday next weekAfter waiting an hr I was soFrustrated I told them to dismount the tire and they gave me a full refundThis place is a joke i will not be backThe radcliff big o location is much better

Im super grateful for the time and effort they put into my car. Thanks again for everything

Ryan Downing gave me great service help and advice every time I have had work done at the Elizabethtown store. I would not go any where else to get my car repaired.

We were visiting the city and in need of an emergency tire. This place was fast, reasonably priced and very professional. They made a hard situation much easier to deal with.

Terrible customer service. Kept my car for 3 days and refused to give it back. They couldn’t even tell me what was wrong with my car. They had no idea what they were doing and I had to continuously call them for updates on my car. Absolutely terrible service. I will never be back.

Traveling on I 65 north and had a tire belt break. Went to this Big O when they opened. They were very friendly and efficient and got me back on the road. I highly recommend them.

The people that helped me were very good st explaining the pricing and the guarantee

Went in for rotate and balance and this was the fastest I have ever gotten done.

I know these questionnaires provide Doug and others information to keep improving the store, but item #3 can be misleading. Since I usually arrive twenty minutes before the shop opens it would be asking too much that someone greet me at the door. However, Chris, who was preparing the garage for that days work, noticed me in the car and acknowledged me as well as assuring me that I was first on the list to be served.As for the offer of free alignment, I was getting my oil changed and do not know if an alignment is automatically included. However, the tires were rotated. On my way home I thought my car was in need of an alignment since it was veering to the right. I intend to get it looked at this week. As usual. Wanda et al treated me spectacularly.

Its was good and fast

Staff is helpful, efficient at getting you in & out quickly.

I needed a tire plugged and every one else was too busy to do it. They worked me in and got me out in under thirty minutes.

I was explained about the they type of oil I needed for my car. Brain and Zack were very helpful and I did not have to wait long for the oil to be changed.

I have found the service at the Elizabethtown, KY, Big O to be courteous, professional, and cooperative. I can leave my vehicle there while I take another to run errands and Big O will call when my vehicle is ready for pickup. They also explain their different tire brands and prices, explaining the differences and helping me decide which brand is best for my driving needs and money.