Between my daughter and I, We will pick up our 5th mattress from Chuck. Super friendly, no pressure and best quality for the price. Really recommend checking him out for your bedding needs!
I went to Chucks Beds in mid-October, looking to replace a VERY OLD bed I had been living with for over a decade! Of all of the bed salesmen Ive talked to, Chuck has been the most accessible and honest of them. We hit it off and he was very helpful in showing me the beds according to what I needed, breaking down the helpful elements to each one, and breaking down the cost figures so it was easy to understand. He was the last one I saw in Elizabethtown, and he wasnt pushing me to buy now for free stuff, or to jump on a purchase before the sale ends. He actually told me that he doesnt believe in predatory markups and false sale prices, which really did a lot to earn my trust. The other salesmen at other locations were only interested in closing the sale, not giving me what was the best deal for me. If you get the latter, you succeed in the former, nine times out of ten, and Chuck knows that!When I was done browsing, I decided that I wanted the Pegasus Queen Restonic mattress, the softest one they had. He put it on order for me and I also ordered a lavender pillow and a mattress protector. No money had to change hands that day, he let me pay for it when it showed up, which I did in cash to avoid the added cost of a credit transaction.Now, the delivery of the mattress was originally slated for four weeks after order. Due to Covid-19, a couple of weeks were added to the wait time. When I checked in close to the end of this two weeks, he told me the truck had informed him that it would be another week, but he was willing to sweeten the deal to keep me on hand. Very fair, given that the first delay was a bit more reasonable than the second. When I went in today, I needed three people to carry out all of the free things they were giving us! I left with two lavender pillows, two down-alternative pillows, two travel pillows, two sherpa blankets, and an order for a cotton blend blanket set at no added cost to me! Incredible stuff!The real surprise came when he pulled some strings to get me same-day delivery. The mattress set showed up at my house within the hour after I got back! I had to clean up real fast so they could get the new mattress set in place!To be fair, I do wish that Chuck and his team would keep disposable masks on the premises during these times, I know not everyone is as concerned about it as we are, and its a mattress place so it doesnt see a lot of people walking in over the day, but having the option for the health-conscious would be very kind.Do I think that detail should drown out how good their service was? Honestly, no! Chuck and his team did right by me, I would recommend their products to anyone in town! And I cant wait for the vaccines to hit and for the pandemic to calm down a bit, cause these guys deserve to stay in business. I know its hard for them right now, but I honestly hope to see them around well into 2021 and beyond!
Chucks is the best place to get mattresses or any furniture products. Excellent friendly service. Ive been shopping here for 10 years and he can always save you money. Mainly a mattress store but they can get you any furniture just like the big stores, just ask. Thanks for great service!
Chuchs beds great experence shopping for mattress,,, no pressure ... helpful and knowable made it an easy choise ... did check other stores on dixie but just asured me to get back to chucks beds... great people to work with will be back when new show room done for furniture,, prices great for the quality of mattress thanks again
Chuck and his staff had amazing customer service! They explained each type of bed, the warranty, the best bed for side sleepers/back sleepers. He did not push for a sale, instead he let me take my time deciding. He made mattress shopping enjoyable and took the awkwardness out of it! Would highly recommend!
Super friendly and helped me out so much.
Very courteous customer service. Listened to my request and fulfilled it. Good prices. Quick delivery. No complaints. Would go there first if in need of anything they can provide.
Great people to deal with. Good prices too.
I went everywhere in Etown shopping for a new king size mattress and nobody can beat Chucks. Chuck himself loaded and secured mymattress for safe transport home. Thanks Chuck !!
Everything was fantastic. The sales person sought out what we wanted and they delivered the mattress the same day. It was fantastic service. Highly recommend.
Went to see Chuck and we bought the most comfy mattress and it was a great price too. First night I was sore from moving into my new house, I woke up feeling AMAZING! My ONLY problem is now I have to go adult and leave my bed at home.... Thank you Chuck and friends!
I would describe the customer service at Chucks as old school. The type of customer service you dont find anymore in this modern world. The type of customer service where they listen to the customer and care about their needs. I had the pleasure of dealing with Chuck and Joe and it was the most pleasurable experience possible. Both are very professional and knowledgeable!!! Keep up the great work guys!!!
Chuck was friendly and has some great mattresses and great deals!My mattresses were delivered by two great guys, Jose and his son.I highly recommend Chucks Mattresses if you need to buy a mattress!!!
Awesome place and chuck is amazing. Great deals year around
5 Stars! If you are in the market for a new mattress go to Chucks. I had the pleasure of dealing with Joe who was very knowledgeable and respectful. Thank you for all your hard work Joe!!!
Chuck gets 5 stars from me. He treated my with respect and I was able to purchase the pefect mattress with his support. Chucks Mattress should definitely be named the matress store of the year. I highly recommend this establishment! He has a loyal customer for life. NUMBER ONE!!!!!!
Great staff works to please the customer definitely recommend Chucks! Delivery guys are courteous and very helpful!
Have bought every mattress for my house from Chuck by far the best mattress store in the area and not to mention the free delivery is great also.
Chuck always goes above and beyond thats why he always has and will get my business. Highly recommended and has something for what ever your budget is..
Amazing caring people! They went above and beyond! My family and I became displaced after our move to North Carolina was put to a halt. We had made it to kentucky to visit family before heading on to NC. Hurricane Matthew changed that entirely. We Lost Everything that was waiting for us there. We thankfully ended up falling in love with kentucky and the towns of Radcliff and drown and have began our process of settling in this awesome town of Radcliff with my family. The VOA of Elizabethtown partnered with Chucks Mattress Outlet and truly blessed my husband and I and our three kids with beds. Originally we would have gotten a standard bed, no bells or whistles, and that would have been a blessing regardless, but the kind people at Chucks upgraded us to a bed that is beyond amazing and so much more than we ever could have expected. The owner and his crew were so kind, so wonderful to me and my family. Ive never been more grateful for the kindness and generosity Chucks showed me and my kids. Thank you to everyone there at Chucks Mattress for the huge blessing! We are so excited to sleep comfortably in our own beds !
Worst experience ever!With the delivery guy, down right rude told me to apologize to him.And then he would carry out my old mattress set. So I did long story but what I should of said was go back in and get that new mattress and I want a refund.will never recommend this place.
Excellent service.....Chuck is very knowledgeable, repectful and friendly,
Great people and and better pricing!
5* service, Chuck has always taken great care of me!!!
Low prices.Very nice and helpful.
Best in the business!
Perfect