Mike Miller was incredible through our car purchasing experience! I went in with an idea of what I wanted, and through his knowledge of the different types and styles of Nissans, we were able to nail down exactly what I wanted. He found the car, exact color and trim package, and it came in within 2 weeks. He stayed in contact with us, never pushed us to take a different route, and worked alongside us! I would 100% recommend Mike and the Swope Nissan team to anyone whos car shopping. He was absolutely incredible! Once our car came in, it was a quick process and we were in and out with keys in hand within an hour! 5 stars for Mike! We love our new Pathfinder- THANK YOU MIKE!

Such a great experience we had with Swope Nissan of Elizabethtown! We dealt with Lindsey, who was a very professional and informed salesperson. We didn’t feel rushed or pressured at all. We got the deal we wanted for the car we came for and had absolutely no issues. Will definitely be back to Swope Nissan in the future. Lindsey rocks, ask for her!

Had a awesome salesman Mike Miller he was very honest and met all expectations. The finance manager was very nice and explained everything we had questions about.

Attn: Jim HicksAfter much research and searching, we discovered that Swope Nissan had 2 of the model car (Kicks) my daughter wanted IN STOCK. Given recent experiences, we could not be sure, so we decided to drive through the lot and check out inventory for ourselves. We had the pleasure of being greeted by Lindsey Blocker. I have had my fair share of interactions with sales people before, but this one was unlike any Id ever had. Lindsey comes out with amazing energy that is comforting and personable. I believe that if you have a good product, it should sell itself, and it did. But, Lindsey informed us of all the safety features and she was the perfect mouthpiece for a product that really does market itself. We never felt any pressure, not from Lindsey or finance. I left with a happy daughter who I am comfortable is surrounded by safety equipment to bring her back home safely, and a new friend who I am so honored to have met. Lindsey Blocker is a tremendous asset - both to Swope Nissan, and the world.

Everyone was super great. I bought my 2nd maxima through them. They do great work, I little high in price but always happy with the service.

Absolutely the most fantastic experience Ive had buying a car. Doug didnt mess me around with anything and he is probably the friendliest guy Ive ever met while doing something like this. No question, hands down the best. If I didnt live in Indianapolis Id probably come here for any car I got in the future as well.

Huge thanks to Mike and Doug over at Swope Nissan (Elizabethtown), they both went out of their ways to help us get a brand new vehicle and out of a negative situation. They aren’t the typical car salesman you think of when going to a dealership. They both were honest and made sure to build and connection with us which made the deal even better. Definitely will be coming back to this place and working with one or both of them in the future. To the rest of the staff there, it was an amazing experience.

I use Swope Nissan for all my Automotive Maintenance and Purchases on vehicles. The Men and Women of Swope Nissan,Both in service and Sales Department always do a Fantastic Job and go above and Beyond! I want to personally thank the Mechanics for always taking great care of my vehicles. And the Service Advisors John,Cat,Amanda for always a welcoming smile. Also Ask for Travis Padgett and Lindsay in sales when purchasing a vehicle Derrick and Evan And Rico do a great job as well I guess 😂😂 And it couldn’t be done without a great GM Jim Hicks. Thank you all for your hard work, MICHAEL WADE APPROVES THIS MESSAGE.

This was the easiest vehicle purchase in my whole life. Greg and Derick were great and very knowledgeable in their areas of expertise. I am so great full for the honesty and professionalism everyone showed. Thant you again.

The last 3 vehicles weve brought have been the Rouge and I love them. However I would not recommend going to Swope Nissan to purchase one. We felt pressured to purchase this time and didnt get to look at the different ones on the lot or test drive it. They gave no incentives to buy and 3 days after we purchased we got a $500 bonus cash card in the mail.

Takoda made my experience at Nissan very painless. He was patient with me and let me come to my own conclusion about finding the right vehicle for me.

Scheduled our vehicle for an oil change and they got us in on time and out in a timely manner without issues

They change my oil and rotated my tires. They did a great job.

Stopped by to look at a couple of vehicles, used ones. Wasnt planning on buying that day but did leave with a new to us Traverse. Chris was dealing with us as walk ins but had a 2pm appointment as well. We showed up around 1pm. I must say that he worked great under pressure and can multitask very well. Swope would be crazy to let him go any time soon. He managed to get 2 sells at the same time and neither of us felt neglected. Great guy and all the ducks were in a row fairly quick compared to the last vehicle we bought. Thank you all.

Always very nice service. Good sales person, explains everything perfectly, friendly and good experience.

Amanda always takes great care of me and my car!!!

I went to the Cafe. I had the open faced roast beef. It was really good and the tables were far enough apart to feel safe. They done better than most of the other restaurants I have been too.

They did not deliver and lied by virtue of deceiving and telling me they had a 96 point inspection of car. Took my money and ran with it.I spent $1,000 first week replacing simple things like a battery which was 6 years old original from factory, front steering, front end alignment and tire rotation, bad fog lamp costing me $300, no emblem on trunk, which took me to service counter to charge me $150. They are cheap. Bad thing about it is I am a Officer in Army with PTSD, and when I spoke to them about immediate issues they referred me to swope car service.At least they could have got smoke smell out of car, but they could not even deliver on that. I have been using home remedies the past week and did better than they did.They will smile in your face, and then put a knife in your back. These sales guys are exploiting our military personnel. If they did this to me, how much more our young Soldiers. Beware and spread the word. Look out for our service members and vets.I guess the big consolation is they give you 2 years of oil change and tire rotation. Dont trust them, I am sure it is a lure to try to push more car service than what you need to pump up their sales.They are not going to touch my car ever again.

Friendly and knowledgeable staff. Clean, well lit showroom. Would definitely recommend.

It was great, I received a lot of help and support

Great staff and know what I need.

Travis was great to work with and went above and beyond to help us find what we wanted.

Received timely, professional, and friendly service. Swope Nissan in Elizabethtown continues to be my preferred vehicle maintenance provider. Thank you to the staff who has always provided the best customer service experience. 👏

I took my vehicle to Nissan because I had metal shavings in my oil change two weeks ago. I have less than 38000 miles on my Murano. Two mechanics advised me to take my vehicle to the Nisan dealer because this is a definite sign of excessive wear. The service writer scheduled my vehicle for engine diagnostics. Obviously the metal was not detected since I had just changed my oil with less than twenty miles on the oil change. I took in some of the oil and filter from my service but was told Nissan wouldn’t except it. The service technician said this was normal and seen frequently. This is the fourth Nissan I’ve owned and never seen it before. In fact I’ve been servicing my oil changes for 41 years and never seen it. Furthermore, Nissan charged me for the oil they replaced and a half hour labor. No doubt they were going to drain the oil and remove the oil pan. That’s the only way to diagnose.My vehicle is well within the 5 year 60,000 mile power train warranty. Metal flakes in your oil is not normal.

Love Nissan. This is where I bought my Rouge and they are so nice. I go here for the service center and they’re always extremely nice and let me know of any service my car is needing. :)

Greg is the man!!! Helped me purchase my first car and went out of his way to make sure I was able to go home with the exact car I wanted and sticked within a good budget! Definitely ask for Greg if you’re looking to buy a car :)

I have said it before and I will say it again, swope nissan service department is by far the best at what they do! They are not just one hit wonders they consistently impress me and make me feel like I am the most valuable customer there is, but thing is I have witnessed them treating everyone this way.Thank you again to everyone at Swope nissan, from every one at the front desks to the mechanics in the back, job well done!#onehappycustomer

I had my grandson with me, (18 months old) and everyone was just extremely friendly and accommodating to us.Thank you all so very much!!

Very nice, personable, and good personalities in the staff. Good team to work with!

The service was quick and the staff was super friendly! Great price was a bonus.

Ive bought a lot of cars in my time and Ive never experienced such a relaxing and pleasant experience as I did at Nissan. Not only was the sales person (Lindsey Blocker) excellent but so were the other staff as well. The whole process from test driving vehicles to the financial paperwork was painless. I was provided information I needed on the vehicles I was interested in and I didnt feel pushed or pressured. Best experience buying a car by far. Ill definitely go back when it is time for another vehicle.

The entire process was made so easy and was flawless. All around experience was very pleasant

They charge me 5oo hundred dollars more . internet price was 27229 they charged me 27,729 if I had it to do over again would not buy it there thats forsure .plus has a paint chip on it they did not repaint myy door .just touch up

Lindsey Blocker is pretty awesome! I spoke with her by phone and she had exactly what I wanted when I arrived!!

Upon buying my 2019 Nissan Altima I saw light damage to my vehicle that was fine. The car fax stated the vehicle had never been wrecked. Upon taking the car to a very reputable body shop to see about the small repair they noticed the whole front end had been wrecked and poorly repaired. OK..so they sell wrecked vehicles with clear car faxes. The manager of the dealership keeps playing games about this. I want them, to pay for half the repairs on this because its only fair.UpdateThey never contacted me back regarding this.It’s been months. I ended up paying for the repairs.I would steer clear and take your business elsewhere. When Sam died it all changed.

Great service!!! Being a service member I expected to be taken advantage of and given the run around as some places would. I can honestly say I appreciate these people for the service and honesty they gave to me. The recommendations were top tier and I am so glad I bought my Altima to them and no where else.

One of the best experience Iv had at a dealership in awhile. Had some time to kill so I stopped in, Chris was outside and we talked about the new Titan I had looked up on line. Long story short best customer service, I bought the new Titan and couldnt be happier. One of the best manager in the business, the finance guy (Rico) was on point and Chris made buying a truck enjoyable, sharp young man. If I could I would give them all a raise.

Amanda was great! From the phone call to face to face she was very professional and respectful.

They had my car and did some work but when I left there my air bag light was on I asked them about it and they said to bring it back. I did and then they said theybwere going to have to diagnose it again which meant more money out of my pocket for something that was never on until they had it.

Paid for a diagnostic test to see why my Nissan kept cutting off and was called and told it was resolved that it was just some vacuum hoses and they replaced them. Picked up the car and a block away it shut off. Took the car back. They kept it for 2 more days and called to say it was the EGR valve. That they got it fixed its no longer cutting off. Go pick up the car and head home where the car cut off 3 plus times on the way home (one being at a major intersection) and it continued to cut off in the driveway although they said they drove the car and kept it running multiple times. Theres no way! Waste of 4 days and 100.00.

I would like to thank Amanda Hawkins for being friendly and courteous during my recent service visit.I look forward to dealing with her on future visits.

I had the worst service experience here of any dealership Ive ever been to. They broke of a piece of manifold while trying to replace an expensive sensor part and then told me I had to pay for it because my caris aged which made it happen. I also had to ask multiple times for a tire sensor check. Left the premises and it was still on. They finally fixed it for me but this place was a pain to deal with. I wouldnt take my car here even if it was free!

It was excellent. quick check in for my appointment. I brought my Golden Retriever puppy and the staff brought him some water because he looked thirsty. A very nice gesture. I had an appointment for an oil change and tire rotation. After they checked out the tires, they mentioned that a rotation was not needed citing specific angles they had measured, so that saved me some money! The waiting area is awesome with free wifi as well. Thank you!

This was my preferred Nissan dealership but I have my doubts today. I asked for an oil change and tire rotation. They only did the oil change then made excuses for not doing the requested work. Two hours later my engine oil pressure low warning came on leaving me stranded on a highway. No oil was in my engine! Im still gathering facts and trying to determine what damage has been done. Five new Nissans in four years and Im now going to have to open a claim with Nissan customer relations. Im also going to have an engine oil analysis and cylinder compression testing performed. At least the entire service department showed up to help and worked overtime to inspect my cars engine for damage. Now I have to monitor oil consumption closely and document performance and mileage. What a miserable and stressful evening. Management was courteous.

Easy to do business with

Great Customer Service

Greg Carter did a great job and everything was ready when we got their. I will definitely buy from Greg Carter again. Thanks for a great experience 👍.

Overall great car buying experience with Travis. He was very friendly and knowledgeable. If you are considering purchasing a vehicle please ask for Travis.J. Harris

Chris Dennis is my sales person. He is great about helping me find the exact vehicle I want.

Great dealership. Friendly and knowledgeable staff

I was able to use my coupons to help pay for many different things that I had taken care of that day. They were very helpful and quick. She was Nice too.Thanks for your service

Amanda was so helpful and nice! She helped me a ton.

It was Amandas turn to take care of me this time. I had my usual tire rotation and oil change to do, but i also had some concerns about a strange noise my car was making. Amanda had the mechanic, who was not sure exactly what i meant, talk to me, which clarified what he was supposed to look for. Sooner than i expected, the routine service was done and Amanda shared with me that the mechanic discovered my front struts need to be replaced. I paid for everything and Amanda promised to text me with a date to install the struts, which she did later that day. So i will be returning later this month to re-experience the outstanding customer service i have come to accept as normal but believe deserves recognition. Thanks, Amanda.

Update to my previous review - June 16, 2020I changed my rating to 5 stars !Brad, the service manager, called me and completely fixed the items missed.Brad stated Swope Nissan stands behind their work and I was pleasantly surprised that they wanted to make sure I was completely satisfied with their work performed on my car.They truly are concerned about their customers and they acted extremely professional in correcting the issues with my car.I am now completely satisfied and very impressed with the way the issue was handled.Thank you Swope and Thank You Brad !You have a happy customer !Original Post -I took my 2015 Rogue for service. I needed brakes, tune- up, oil change and tires.. My engine Malfunction light came on while driving home. I looked at my engine air filter and it was filthy. Not replaced, although my service record said that a multipoint inspection had been done. I checked my cabin air filter and it was filthy dirty. I was disappointed.

Lindsey blocker The Best Product Specialist Ever!!! She was absolutely the best Sales person I have ever had when purchasing a vehicle. She immediately made us feel like we were family! that is rare.. She was very knowledgeable regarding the vehicle we wanted to buy. Great personality and sense of humor...I will tell everyone about my experience at swope Nissan in Elizabethtown. I definitely will go to Lindsey when I am ready to buy another vehicle ..Lindsey I give you a 10 on everything..So nice to have the opportunity to meet you ..Karen C

Made an online appointment & they had me in and out for an oil change in 35 minutes. When I made the online appointment, it shows $19.95 for oil change & rotate tires. That is the old bait & switch. Its only that price for standard oil - not synthetic. I was told that only Nissans older than 2017 can use standard oil and any Nissan newer than that requires synthetic oil. (Not true, but I use synthetic oil anyway.) The $19.95 price online winds up being $13 off regular cost. Also, they didnt rotate the tires & said they only rotate tires based on tire tread wear. I rotate my tires every 7,000 miles & it was time, so Ill just rotate them myself. My vehicle is low mileage because I dont drive it often (church on Sunday & once a month to grocery store) but this place needs to do a better job of communicating with the customer. I do business with places that do what they advertise and let me know on the front end of the transaction - if they arent going to do what I expect. Ill drive to Lexington (Don Franklin) next time.

Very helpful and professional. Zach Wilson made sure everything was set up for me before coming in to look at the truck, and made sure everything was complete for when i would come pick it up. Would highly recommend!

Staff are amazing. KAT. Is so nice, professional and made me feel relaxed as I was worried about my car. They are honest and polite. Love this place. Second time here. They replaced my transmission and gave me a loner car that was amazing. Felt like they really care about me. Great business. Definitely my go to place for my car always. Thank you.

Drove in for regular maintenance. No appt. On a Saturday morning. Got straight in. No wait. Staff was very friendly! Great experience.

Great service by a dedicated and professional staff. They stand behind their quality work.

It was very very good.

Was met by John wearing a mask and standing at least 10 feet away from me. Was very courteous and even offered another solution for obtaining the discount coupon still in my phone. Checked my warranty information and I walked out with a final payment much lower than I expected. Thank you for the great service!

Brought my Rogue in for an oil change and left with a new platinum Rogue!

Derek ShawleyZachEvanDerekProfessional team who ensured I received superior customer service. During and after my car buying experience, Zach was patient, professional, kind and polite. This has been the best car purchase experience Ive had. This dealership is the epitome of taking care of customers. May I also add, this is true when Id bring my vehicle for service as well!Thank you Swope Family

Your car dealer Linsey is the best in customer service, went above and beyond getting me the perfect car that suited me. I would tell anyone if interested in Vehicle to go see her. The best experience ever

I went on a Saturday morning 10 oclock in the morning and there was absolutely no waiting. I was in-and-out in less than 30 minutes. And as always the staff is great, great customer service

Great experience. Love the people so sweet and helpful. I will be buying all my vehicles from them. Love the place and the people

The staff at the Swope Nissan office were nothing short of Fantastic!! Kat especially, she was so helpful and accommodating!! She also kept me abreast of all information and the status of my vehicle throughout the Service process. Also, people Always think going to the dealership is too expensive...That was NOT the case for me, and the mental comfort of knowing it was done by Nissan Experts was worth every penny. I will definitely recommend Swope Nissan to anyone in need of automotive service!

Pulled the old bait and switch on me. Claimed they sold the car after 5 the night before. Drove 50 minutes each way for that B. S.!

The lady that waited on me was very rude. i was there for my last comp oil change and tire rotation. she told me i didnt need the tires rotated, i still wanted them done but they werent done, when my car was finished it was pulled up and i stood there for a few minutes and nothing was said i called a call and she told me i walked out without paying for my service, i told her it was my last comp for the car, she wanted to argue with m saying i used it up the last visit and i needed to pay, i told her i confirmed the comp with a guy when i made the appointment with, she called back and agreed. i also had trouble with her last time i was there. i wont be back and will tell everyone of the way i was treated

We tried to buy a vehicle at Swope Nissan. We told the salesman what vehicle and what the bank had us approved at. We were $600 to the good, based on numbers going in. Once all the fees were added, the priced jumped $1300. We told them what the bank would loan us for the vehicle, and they initially said it shouldnt be a problem since we werent too far off. However, they were $700 over what we could pay, based on the pre-approved loan for the vehicle. They would not talk, negotiate, or deal at all. We found numerous vehicles in Louisville that we could get, but wanted to stay local. Based on their attitude of take it or leave it, I will NEVER deal with this family of dealerships. Best advice: STAY AWAY!!

Went today to have oil changed, tires rotated, foam between dash and front windshield fixed, new windshield wipers put on and a new battery for my key fob. Before i left i asked if they changed the battery in key fob. No...they forgot, so i had that done. Then on my way home i noticed that the foam piece was not fixed, and i was looking at the receipt and didnt see anything saying the changed the wipers. I called back and they had forgot that also. Then to top it off my bill was around 70 dollars....not bad right? Wrong it was all under warranty and should have been free. The more i think about it, the more im disgusted. Who is running this service department? I feel i should get free windshield wipers for free now. I thought thats what i was paying for. This is why i hateTrusting the service dept to get work done. I suggest if you go to this service department to check before you leave and make sure all your work has been completed. Very bad service.

Staff very courteous and helpful. Fast service

It was perfect. Fast and excellent service

This was my first visit to the service department, Amanda was not only friendly but just as professional. I was expecting to make an appointment, for a tune up for my 2011 Nissan Frontier with 115,000 miles on it The service department went above and beyond and secured an appointment that day. Never have I had a let down moment with Swope, Even had my daughter in last year to buy her first car! Thanks to Amanda and the rest of the department for making my visit terrific.

I just had a warranty transmission job done on my CPO 2013 Cube with 83k. John was a pleasure to deal with and answered all my questions completely. The car was dropped off Sunday and was ready for pick up Thursday morning. Outstanding. The is my first and last Nissan, however. Transmission failure @ 83k is a joke.

My Husband and I purchased a brand new Altima, via trade-in, on August 10th. We had absolutely no issues with the purchasing process. Our saleswoman, Lindsey, was very welcoming and informative. Thank you Lindsey.Unfortunately, our issues did not start until about 20 days AFTER purchasing the car. The entire process to resolve this issue was a hot mess!We we’re under a financial contract at the time of the trade-in/purchase. To complete the trade-in, a payoff check over $8,000 was to be sent to the finance company of our old vehicle. Y’all...Nissan MAILED THE PAYOFF CHECK TO THE WRONG FINANCE COMPANY. The incorrect company cashed our payoff check. How did my husband and I find out? We found out because we were set up on ACH payments with our old finance company. When a late August payment, over $300, came out of our bank account, we were confused. We reached out to the finance company as soon as we could. The old finance company then informed us that they NEVER RECEIVED THEIR PAYOFF MONEY!!! Nissan was made aware of THEIR error early September. Nissan immediately blamed the finance company. We, my husband and I, went back and forth with both parties for TWO months! Only one of the two parties were consistent with their information. You guessed it - Nissan was not consistent. To make matters worse, Nissan failed for two months to reach out to us, nor make an attempt to correct this, even after learning of their huge error. I literally had to keep calling and pushing to receive the truth.I’m writing this review, because my family was out of money due to us for two months due to Swope Nissan’s error. Per the finance company :”IF WE WOULD HAVE RECEIVED THE ORIGINAL PAYOFF CHECK WITHIN THE LEGAL 15 DAYS OF THE AGREEMENT, YOU ALL WOULD HAVE BEEN REIMBURSED YOUR ENTIRE AUGUST PAYMENT.” Whether the ACH was cancelled or not, we, my Husband and I, were still legally held liable for the account UNTIL THE PAYOFF CHECK IS RECEIVED. Nissan managers threw salesperson, Lindsey, under the bus by stating that she googled the wrong financial establishment address. However, Nissan failed to realize that the address should have been vetted by her superiors. The check was mailed out by the Title Department meaning multiple people failed to verify the finance company’s information. “General Manager” Jim even made the silly statement that the incorrect finance company should’ve not cashed the check (even though it was made out to them with all of their information), but also they should’ve checked their system to verify if we had an account with them. I wish your staff would’ve taken your own advice, Jim. Misplacement of blame of course. Lindsey, please find a better dealership to work for. One that will actually have your back on issues such as this.Ultimately Nissan had no choice but to cut us a check for our reimbursement ACH payment being that the errors begun and ended with them. We were also compensated “guilty gifts.” By the way Jim, I work just as hard for my money as you do for yours. We were not looking for “free money.” However, we we’re looking for your establishment to own up and to correct your mistake by any means. The time we wasted forcing you to not only reach out to us but also reach out to the CORRECT company we financed through is costless. This entire situation could have been avoided had your Staff thoroughly verified all information received. Please do better and teach your employees the meaning of vetting each other’s work.

The ladies with whom I spoke were courteous, friendly, and professional. I arrived early and gave them my ignition key which allowed me to run errands in my wifes vehicle while they serviced my Rogue. They called me when the work was done and had my vehicle ready and waiting for me when I arrived to pick it up. Very pleased!

I had to have my car serviced due to needing a drive axle replaced which the turnaround time was good but when I got in my car the gear and steering wheel was filthy. You could feel the dirt and grime from what the mechanics had touched. So I wasn’t happy about that luckily I had some cleansing wipes so that I could clean those 2 items before I could even pull out of the facility parking lot. Pretty gross

They helped me get the first new car Ive ever had in my life. They were very patient and very helpful. It was a wonderful experience. Thank you!

Travis was an excellent salesman

FRIENDLY ATMOSPHERE AND THEY ADDRESSED MY NEEDS AND DID AN EXCELLENT JOB AND EVEN CHECKED TO SEE IF I HAD ANY RECALLS ON MY TRUCK. I AM DEFINITELY A SATISFIED CUSTOMER AND FROM NOW ON WILL BE THERE. THE SERVICE MANAGER CONVINCED ME TO COME IN BY HIS FRIENDLY VOICE AND I WASNOT DISAPPOINTED IN THEIR SERVICE

3 hour appointment turned into entire day.

When I took my vehicle there for a a recall all my air bags. The ladys that took care of me was really nice and helped me out. I asked the lady if when they did my oil change if they could check my other levels and rotate my tires she said yes. When I got my car back there was no sticker replacing the other sticker saying they did the oil change and under father investigation I found out that they didnt do the oil change and they didnt top off my levels well the car sounds worse than it did when I took it in so no I do not recommend them and I will not go back there thank you.They charged me $37.00 and now I have to take it somewhere else to another oil change more money out of my pocket.

I almost forgot to post a review about my experience. I had found a fantastic truck through a website and decided to make the drive out to E-town to check it out. We were greeted by Derek Klein when we walked into the showroom. He was wonderful to deal with. He knew exactly which vehicle we were talking about and got it right to us. The whole experience was as easy as it could be for buying a vehicle. Derek was wonderful and I would highly recommend him to anyone looking to buy a vehicle.The only thing I think that could use some work is the F-150 we bought was not detailed very well. There is some baked on wax from the sloppy job that we are working to remove, but Ive already had it professionally done once and some of its still there. Also, the inside couldve been a little cleaner. Not a big deal, but it is something that could definitely be improved on.

Out of town and needed oil change. They were great. Walked in and out quickly. They took care of a recall as well. Thanks.Hopefully I will never need service in this area again but I would definitely use them if I did.

I purchased a used car from Swope Nissan. They were polite and professional. There was some miscommunication involving the warranty but Derek worked to make it right with me. I would recommend this dealership. Although I had the warranty issue and did not have what I was told before the purchase in writing Derek Shawley went out of his way to make sure I was squared away. When a business, especially a car dealership will take care of a customers issue after the purchase is made. Thats a dealer you can have confidence buying with.

During this pandemic, they were very attentive to social distancing, disinfecting and ensuring that the customers needs were met without any inconvenience. The customer service rep, John Howard, is top notch.

I really wanted to give this a great review because our sales person was great. He was newer but courteous, relaxed, friendly and helpful.The Finance Manager ruined the sale. We went there wanting to see if Swope could match the price for the exact same car in Lexington.About 30 minutes into the conversation, with the Manager, we realized we were wasting our time. Not only would he not even attempt to close a $2700 price difference between a Corolla in Lexington and the same Make, Model and Year in his inventory, he also tried to up-sale us on a worse deal.When we continued to attempt to negotiate we were told condescendingly Youre not looking for a good deal youre looking for a great deal. Apparently customers wanting a great, brag worthy deal was a foreign concept to him.Without going into anymore play-by-play I will summarize by saying my wife and I left feeling belittled and angered.Needless to say we drove 90 minutes one way and saved almost $3000.If youre wondering we went to Strong Auto and it was worth the drive. Darius was fantastic and his Finance Manager was so great.

My husband and I have never experienced the type of treatment we got from Rico at any other place of business we have ever been to. Rico treated us with such respect and kindness and was genuinely eager to do any and everything to make sure we were comfortable and got the vehicle we needed. He was very patient with us, answered all of our questions, and even took us on a tour of the Swope Nissan facility where we were able to meet members of the service and parts teams. We truly felt like family from start to finish and we will most certainly be back whenever we decide to purchase another vehicle. This place is top notch and Rico is a gem of a person. Be sure to ask for him when you go!

Went there to look at new cars and talk about trading in my old one. Had a great experienced. Chris M. was incredibly relaxed and made the whole experience easy for me. First truly awesome experience I’ve had at a dealership. Incredibly low pressure. Went at my pace and went over the options I had for what I wanted to spend. Can’t recommend enough! If you’re buying Chris M. will definitely take care of you and won’t pressure you to buy more than you can afford. He definitely knows his stuff and is looking to make sure you are happy with your experience and with what you buy from them.

All ways pleasant and timely on getting my cars in and the job completed. Very good service people and techs

Ive purchased my last 3 vehicles with Evan Boles. His professionalism is top notch and he genuinely cares whether the decision is right for you. Everyone I dealt with from beginning to end made the process seamless. Thank you Evan and the Swope team! I will return next time Im in the market, as well as recommend to others!

I will refer friends and family but, I will warn them of things to be careful about.

I had a great experience at Swope Nissan. My wife found the car she wanted with a great deal to match. Jason was very nice and accommadating. He was with us from beginning to end. He explained every question we asked of him. His manager went above and beyond to make us feel welcome and helped us with getting the exact vehicle my wife liked. I would definitely consider doing business with them again in the future.

Will Lutes took great care of us and turned what we thought would be a stressful process into an easy decision. We saved time by being able to compare vehicles across all the Swope dealerships. We ended up with a car we love and appreciated the outstanding service. We’ll be customers for life!

Very friendly here, it’s like a big family. Ended up driving off in my first ever car!

It was great. Evan and Travis were beyond helpful. Can’t imagine going anywhere else

I had a wonderful experience with Nissan. I worked with Chris and he was just great! He made buying a new car so easy ! Seriously, I don’t think I’ll deal with anyone else after working with him. George did all my paperwork and it was just seamless. They are friendly, professional and I feel like I made new friends. Not to mention, I have a beautiful new Nissan !

As a first time car buyer, I had a great experience! Evan was great and everybody was super helpful. I never felt like I was going to get ripped off. I actually felt the opposite. I felt like they were really looking to get me the vehicle I want at a great price. Would recommend to anybody!