Called the service department 4 times and spoke with four different people who all gave me different information and said they would call back with more information and they never did. Not to mention and two of them were BEYOND RUDE. If they do respect my time they definitely won’t get any of my money customer service is BEYOND PAST POOR!

Donald Kirby was amazing as always!!! He came in on his day off and stayed really late to help us get this beautiful car. Everyone should go see him!!

C.L. Was very nice didn’t try to sell me anything I didn’t want let me decide and went with it. I really appreciate that knowing what I wanted when I came in and not having someone try to talk me out of it was great!! Worked with me on financing and everything. I highly recommend him for anyone looking for a new car!!

I was in search of a car ASAP! Donald Kirby had me approved and the car detailed and ready for me by the time I arrived on the lot. He took my budget, car preference and lifestyle into consideration when he found me my very first car!! Everyone there was so friendly, I will definitely be back when looking for more cars in the future!

Josh Hare sold us a new 2022 Niro fresh off the stocking truck. We were planning on getting something new and he went above and beyond keeping us in mind whenever new inventory came in. We ended up with a better deal and new car because of his dedication to his profession.

Purchased my 2nd car this year and over all my 3rd car from Donald Kirby ! Let me just tell you this man is amazing and so is his management team. He shows so much patience and attention to every detail I gave him and delivered exactly what we wanted and needed with every single purchase. If you want someone with a kind heart who listens and isn’t pushy just to get a sell go see DONALD!

“Z” was fabulous to work with. WillCome back and will ask for her! I wouldRefer all my friends and family there. Bunch of nice people!!! Go see “Z” if you’re lookingFor a new ride, after having the vehicle for 3 weeks, I get a text message from Z, updated bank info was needed, nothing to worry about. She lied to get meOver here…. After 3 weeks supposedly the bank rejected the deal…. They were taking the vehicle back!!! Leaving me there no vehicle, all my stuff in the vehicle… I did not even want to give them one star, I will never come back ever again !!! They have lost my business!! How can you leave the car lot approved and have insurance on the vehicle and 3 weeks later they are telling you that you have to give it back!!! Wow!!! They are not loyal nor trustworthy!!

Donald Kirby was excellent to deal with. He took careful time and thoroughly answered all of our questions and made us feel like we’re the most important people he talked to all day. We will definitely deal with him again.Stephen and Stephanie Scott

I worked with Donald Kirby to purchase a 2022 Kia Carnival. He was pleasant and professional. He was honest and transparent through the whole process. He never pressured me into a vehicle I did not want, and was always quick to get back to me when I had questions (and I had a lot). He is the only reason I stayed with that store. I would absolutely recommend Kirby to anyone.However, the sales manager, Jeremiah, was dismissive and arrogant; he lacked professionalism, customer service skills, appropriate communication and follow up skills. When speaking to him, face to face about the status of my vehicle (because I never got a return call, and waiting on hold 25 minutes to speak to the other sales manager, Tim…and hung up because he never came to the phone), he never looked up at me or attempted to make eye contact. If it was not for the outstanding service of my sales person, Kirby, I would have absolutely gotten my deposit back and when to another store.At the end of my transaction I was able to speak with the store GM, Chris. He was polite, professional and receptive to my feedback. Chris was apologetic for the negative experience I encountered with his managers.***My Stars rating is strictly based off my experience with Kirby.***

I drove down from Fern Creek to Etown because I was told they had 2 cars that I was interested in. One was 35,525 and the other was 36600 online. When I got there they told me the one was sold that morning on the same day I called. Then I asked about the one that was priced at 36600. I was told that price wasn’t the actual price of the car. It was 5000 more than the price listed on line. I was so aggravated by driving 50 minutes to get there I didn’t ask why such a large difference. The sales boy didn’t act like he was that interested in selling a car anyway

When I bought my Rio in March the salesman was exceptional couldnt have asked for a better experience. But the service department fell very short today, my back passenger tire went flat, I had to borrow a car to get to work today. After trying to call the service department several times on my breaks, I had no luck with them answering the phone to find out what I needed to do. I was told by my salesman that I had roadside assistance and that my tires were under warranty. I ended up having to go thru my insurance agent to have my car towed to the nearest service center to have my tire plugged. So I cannot say the service department was there when I needed them very disappointed.

Very kind, no pressure sales man. CL is for your best interest. I’ve had a good experience at the KIA store and would recommend them to all who are looking for a new/like new car!!

This review is long overdue and I apologize. We recently had some work done on our KIA Soul through the service department and I must say everyone was truly AWESOME! Pam and her team did an amazing job for us and found ways to save us money ... which in todays climate is incredibly important. Thank you all so much for taking care of us with outstanding customer service!! Wish I could give you 10, 20 or even 50 stars. You deserve it.

Donald Kirby was excellent to work with. He was very informative, patient and kind. We went in not knowing exactly what we were looking for and walked out with a brand new Kia Sportage and I love my new car.

They will find you a finance company even if they have to run your credit 17 times like they once done me and I had no clue until after the fact. The pressure is definitely placed on you to finalize a deal from the salesman to the manager. Ive bought two vehicles here now and this last time was not given the best deal I couldve gotte which is a shame because I will no longer take my business here. I had a remote start install added to my package but since their not making money off of me Im not a priority and I r travel so Im not in town but so many times a year. I recommend you to do your research thoroughly as always before buying. Hold out and dont allow anyone to make you feel as if your asking for the impossible. Someone will be willing if they arent.

We had an absolute amazing experience here with Donald Kirby! Knowledgeable, courteous, friendly and he made our buying experience easy and comfortable. We love our Telluride! Thanks Kirby❤️❤️

Donald Kirby was the best salesperson I have had, he went out of his way to make this car buying easy on me He is the best one to see for a car salesman

Brian was very polite, helpful, and quick to answer all of my questions (even ones I had already asked a few times). He was never pushy; he listened when I told him what I was looking for, and didnt try to steer me in a different direction. Every one at Kia was very friendly.

My sales person Keishawn was very easy to deal with and I left feeling like he had my best interests at heart when it came to the car that was financially right for my wallet.

I had low expectations on being able to get a new car, but I messaged Alyson to get information on a deal they had going on and she was very quick to respond and was knowledgeable about the event and scheduled an appointment for me to check out my options. Last night I went to my appointment at the Etown Kia Store with no expectations of being able to get into anything and Patrick Sarver made the buying process such a breeze and so painless and Timothy Patrick finished the closing paperwork. Theyre team is super nice, friendly, knowledgeable and awesome!! They were able to get me in a new 2021 Kia Rio S thank you all so much!!! I love it and will definitely recommend Kia Store!!

Patrick Server was wonderful to deal with, he made buying my new SUV a breeze. Patrick Server at The Kia Store in Elizabethtown is a 5 star hometown guy!

I am extremely satisfied with how prompt and friendly my service was. Mr. Kirby really helped explain what I needed to know! The music was a bonus; the t made me feel relaxed. Overall a great experience!!

My experience at The Kia Store in Elizabethtown, KY was amazing. Sales Consultant Donald Kirby was professional, knowledgeable and very accommodating. I would absolutely recommend this store for purchasing your next vehicle!

Donald Kirby is absolutely amazing such a great guy to work with! We will definitely come back to see him again when we need another vehicle.

Dealership was cool helped me to find what I wanted. Appreciate the help of the staff there!

I bought a used car from Donald Kirby on 5/1/2020. I drove 100 miles to get there. Ive bought a lot of cars over the past 50 years and Mr. Kirby is exactly the kind of salesperson you hope you get when shopping for a car, no games, no pressure. He was helpful and answered questions honestly. He texted me the next day and said the previous owner dropped off a second key and that he would mail it to me. Above and beyond- I would recommend him and the Kia Store to anyone!

Don Kirby was the absolute BEST to work with! He made the process super easy and smooth to help me get the perfect car for me!

Bought a 2021 Forte GT and Keishawn was awesome to work with. Def recommend if looking for a nee car. No hassle and no pressure.

Donald Kirby made car buying a pleasure. 20 years had passed since my last trip to a dealer for a new car purchase and things had certainly changed. This was the easiest and most enjoyable car purchase I have ever had. No regrets or worries about this experience.

Keishawn was awesome! He worked around my schedule. He made the process simple and easy! And I love my car!

My experience with Donald Kirby was wonderful he told me hell get me in a new car and he did just what he said Im super happy and excited ...if your looking for a new go to the Kia store in etown and ask for Donald Kirby hes the best 😁😎🤗

Traded in my 2017 Chevy sonic for a 2018 Honda Accord! Donald Kirby was an excellent salesman! Great & extremely friendly service.

Great dealership, and Brian Silverhorn is a great seals man.

Z was wonderful! It was super easy to purchase and she made it a fun experience! She even got us a tank of gas!!

Great customer service! Salesman Brian is awesome! Thank you so much Kia! ❤️

Just bought my 2nd car from Donald Kirby and it was the easiest process I’ve ever been through. He’s amazing!!!! if you’re in the market for a new car go to Kia Elizabethtown and ask for Donald. He will take good care of you.

Great car buying experience. Z was amazing and friendly!

C.L. was amazing. I was well taken care of. I am now enjoying a brand new car with the best warranties and a payment I can afford.

Just bought my second new car, process went smooth sales and finance people were amazing to work with. Explained everything from start to finish. If you are in the market for a car, swing by see Donald Kirby he was amazing to work with!!

Zeke helped me find a great deal on a truck!! Great guy to deal with and great dealership experience!

Zeke Phelps is awesome! He’s patient, and doesn’t pressure you to buy. He worked with my husband and I to get me in the vehicle I love. I traded in an older model Kia, and they gave me a great trade in deal for it. If you’re looking for a no stress car buying experience, this is your place.

This dealership did everything in their power to get me into the car of my dreams! I worked with Zeke Phelps here for a couple of weeks and he look day in and day out for the car for me. If you need a car, seriously come here!

Great buying experience! Salesman Donald super nice!

Kirby did awesome helping me find a car!! #1 person to go to.

Brian is the absolute best. He listened to everything I wanted and got me into the car I wanted!

C.l. Wilson very helpful and made process quick and easy

Z sold me my car she went above n beyond to help me out I did not think I would leave here with a car today but she made it happen I am so thankful so if u think u cant get a car come down n see z she will help u out!!!!!

Keishawn went above and beyond to get me into a brand new Kia. He was easy to work with and made the purchase experience fun instead of dreadful! I highly recommend them!

Great experience and no pressure. I love my new Telluride, ask for Donald Kirby!! Thank you Donald and The Kia Etown!!

C.L. Wilson was very nice and friendly awesome to deal with

Donald Kirby is the best salesman. Very kind and courteous. Nice environment. I called him the day before and he had the perfect car waiting for me to test drive. This is the second car I have bought from him. I love my 2020 Kia Forte.

They arent even worthy of 1 star. Sells cars that are still in previous owners name. Wont help when the DMV calls asking why the car isnt in your name after a month. Very bad customer service. Always blames someone else when its no one elses fault but theirs. DO NOT RECOMMEND AT ALL.

Thanks so much to Donald Kirby, very professional yet personal. Great sales person at Kia. Love this place. Lots of car for a great price! I will be back again in the future.

Folks if you are looking for a new car and want one that is dependable and no worries and cheap to maintain and GREAT QUALITY, Great gas mileage then I HIGHLY recommend KIA SOUL this is or second one we bought a brand new one yesterday and the salesman and finance manager and all involved Salesman Donald Kirby was awesome right on top of everything got just what we wanted and helped us in every way Tim in finance was Awesome as well very nice just GreatJeremiah manager was just awesome he saw to everything made sure it was all taken care of, we were so happy and excited with our new Kia soul S that we told our daughter and her husband to be about it and what a good deal we got, they were looking for a car they had tried out many and was not pleased, so they live in Cary, NC they went to a dealer there and bought on just like ours this morning .so if you are in the market for a. Many many times did Donald Kirby new car please contact list store in Elizabethtown KYmany many thanks to Donald Kirby sales rep Tim and finance in Jeremiah the manager at the Kia store Elizabethtown for making this a wonderful experience for me and my husband bless you all

Great experience buying a car, at least as great as that could be. Haha Staff was Excellent, courteous, and no high pressure. Brian Silverhorn was a great salesperson to deal with. Will go back again!

You take time off and arrange for transportation; took in for basic service, several items were not performed but charged. Expected more, they were willing to correct issue but not going back when others will do the job right the first time.

Staff were very professional and kind. My salesperson, Mr. Kirby, was fantastic to work with. He was patient with my decision making, very helpful and accommodating. I highly recommend the Kia Store in Etown for all your auto needs. Ask for Mr. Kirby, you won’t regret it.

CL is one of the Salesman, great guy, glad I did business with him and his team!

Honestly I don’t know why there’s only 2.5 star rating this is probably the best Kia dealer I’ve been too . C.L was amazing he was able to get me into a brand new car, in fact he was able to get me in the one I wanted color and all .Kia’s have come a long way from what everyone thought they were . I will totally come back in the far future to get me another Kia . Just saying

This dealership started out looking like the best car dealer I had ever been to at the time. Yet, as it became clear to them that we werent just going to buy whatever they offered us it quickly turned sour. We loved the salesman and had explained to him that we were just starting to look and this lot would not be the only place we checked out. He seemed fine with that and showed us several cars and talked about financing. We didnt go into financing that day and left excited about the experience. We shopped a few more places and decided that the car we wanted could be gotten from this dealer so we returned and started the financing process. Everything went well until I saw the apr and added fees. We needed time to think and were told the loan offer was good for 30 days. We eventually decided after some research that the car was probably our best option overall and went back to finish the deal. When we got there we were handed off to an obviously new salesperson and were informed we needed an astronomical (for the cars price) down payment to secure the car. Long story short (well still long) we gathered up our things and took our business to the Honda dealership down the road. If youre willing to buy something that day this lot will probably be a great experience for you but if youre like me and like to do your research and shop around before you buy be prepared to deal with some extra money tacked on.

Donald Kirby is an amazing salesperson! He really went above and beyond for me in my experience looking for a vehicle.. Thank you so much Kirby for helping me in every possible way and thanks to you im now a proud owner of a new vehicle!

I had such a great experience at the Kia store in Elizabethtown. There was no pressure for anything and they helped me out so much! Donald Kirby is amazing. He found exactly what I wanted, with a payment in my budget. If you need a new car, go see him!

2020 Kia Soul EX Color: Platinum GoldMy wife and I just purchased a 2020 Kia Soul EX.We wanted to take a moment to rate our experience with the Elizabethtown, KY Kia Store and our salesman Donald Kirby.First of all we gave the over all experience 5 stars.Here were our top 7 important standards we were looking for in our salesperson:1. Do not make us feel rushed or pressured into buying a certain car2. Be a good listener3. Make the whole buying process quick and painless4. Make the best offer up front with no games5. Be processional and polite6. Be attentive to our questions and wants7. Do not make promises you cannot keepAll standards were not only met but were far exceeded. Not only was Mr. Kirby extremely genuine but a gentleman. We truly felt he believes in the product he is selling and he also drives and owns a Kia automobile.His approach was quite relaxed and there was no sales pressure from him to buy an upgrade car. He wanted our car buying experience to be stress free and it was. His 12 years of knowledge and experience in the auto sales business served him well and was far superior to that of other car salesmen that we have encountered at other local dealerships.In the end he sealed the deal and we were very pleased with the outcome.The rest of the staff and personnel we encountered were professional and polite.We are looking forward to driving our new Soul and certainly getting it serviced and maintained at the Elizabethtown Kia Service Department.

Great service. Damien spent a lot of time with us and fought uphill to make sure we left with a vehicle. Great guy. Definitely recommend if you’re looking for a new vehicle.

Bought a used car sold as is, was advised by the salesman to take it for an oil change as didnt know the last time it was done, he recommended a place in Radcliff that he uses took it there only to be told that the lower control arms were broken as was the axel, the brakes all needed changing as did all the tires. Also the engine light came on on the way over there only to be told that it was for the transmission.Took it back to Kia for them to look at the transmission told me the wiring had been chewed so they would replace that to see if it fixed the problem took them 4 days to do a 2 hour job, and it didnt fix it actually made it worse as it was taken for a test drive and the transmission slammed into 1st gear whilst doing 50 mph.As the car was sold as is they wont do anything about the transmission, when I asked about the fact that the other parts were broken so the car was unroadworthy they said it would of shown up on the safety report, it has taken over a week for management to decide that they are going to nothing about it and couldnt even call themselves had the head of servicing call to tell me.Going in today to discuss with them what they are going to do.Have to say though that they have loaned me a car whilst this has been going on.Well I have finally got my car back, the dealership have been very helpful with allowing me to use one of their cars whilst mine was being fixed. We also came to a satisfactory resolution over the repairs.10/29/2020

We had a great experience at the Kia Store Etown! Donald was extremely helpful, as was the rest of the staff. Highly recommend!

***MILITARY FRIENDLY*** NO PRESSURE***COMPASSION*** REALISTIC*** PROFESSIONAL*** CARING!!!I purchased my new KIA Sedona from KIA of Elizabethtown, dealing exclusively with Brian Silverhorn. He was a top notch salesmen. We had this deal in the works for months (Brian is committed), once we both agreed the time was right to strike a deal, the purchase was so perfect there was no need to really negotiate. The price was right on trade in and new sale (picked out online was ready for delivery in 1 hour). The deal just made perfect sense, and worked for all of us. I cannot say how easy this process was. I have bought over 20 new/used cars in my life and cannot remember a time where I was in and out in 2 hours or less. The deal was smooth and honest, that is where Brian really shined he was honest and you can tell that he cares about his customers satisfaction, I know my career may take me across state lines again but as long as I know Brian works at KIA of Elizabethtown KY I will be back for another purchase NEW OR USED. Bottom line, if your in the market for a new or used vehicle you really cant beat KIA of Elizabethtown.

Donald kirby sold us a 2020 sorento sx, he was more than exceptional, he done everything to meet our needs and made sure we got what we wanted for the price we wanted. If I could give more stars I would!!

Donald Kirby was awesome to work with. He is very personable and courteous. I have known Donald for some time through business and personal. I would recommend anyone and everyone go see him if they are searching for a vehicle. There is no pressure from Donald and he works with what you need and want. Business with Donald is always a pleasure. I will definitely be going back to purchase a second vehicle from Donald.

I just left the Kia Store in Elizabethtown. Pam greeted me when I came in for service. From the time I stepped in the door, Pam treated me like royalty. She accomodated my every need. She explained everything in detail in a manner that I could understand and gave me a full rundown on what I needed now and what could wait until my next visit. It was a pleasure indeed spending my hard earned bucks with her. The Kia Store is lucky to have her on their team. And did I mention, shes as cute as a button!

My husband and I worked with Sam B. Sam is a great guy that went to bat for us. He got us an amazing deal with VERY affordable payments. Chris the finance guy was awesome too. I would highly recommend going there. I know they have my business for life.

This is an awesome place to buy a car. I came here expecting a 5k car withmy credit walked out with a 20k suv still under warranty with bad credit andvery affordable price they even cleaned my car and put gas in it this placeis legit the best to buy a car amazing 5 stars people here are great!! thanks for a great first time car buying experience!!

Working with Kirby and the staff at Kia Store Elizabethtown was wonderful. I ultimately chose to purchase from here because Kirby was kind and caring. I wasnt just a sale for him to finalize. I was a person. I went to a different dealership and was treated like I was lucky to be working with them and ultimately it was about making a sale and getting as much money from me as they could. This was not the case at Kia Store Elizabethtown. I was treated with dignity and kindness! Everything went smoothly and quickly. I would shop here again in a heartbeat.

My experience at the Kia dealership was great. The sales rep treated me like royalty. They went out of their way to provide me the dream cars that I wanted to own. I highly encourage anyone whos interested in buying a new car to visit the Kia dealership before going anywhere else.

Great place to buy a car!! Our dealer was Brian Silverhorn, he was thorough, very friendly, and made our transaction go as smoothly as possible. We had less than perfect credit and he still got us into a car that day. He even worked with us on our down payment. We will definitely be back when we need another car.

Really simple process enjoyed my sales person and a total experience. I highly recommend this dealership.

My car was dropped off by a wrecker early in the morning before they opened their doors I waited until the service desk was open before calling they had already diagnosed my vehicle. Im so thankfull they were so quick to get to a vehicle that was dropped off in their lot.

I went to this store the salesperson Brian Silverhorn, was not patience and he disrespectful. He didnt give me very many option to choose from for a car . But I got frustrated with the whole process. However, because I was not satisfied and left, He had the nerd to write me a disrespectful text and my children seen it they was not very happy.I hope somebody show his mom some respect because he showed me none especially. I will never go back .

Do not buy here! do yourself a favor!!! you will have much better deals anywhere else (not including an used car lot).. services here are a joke!!! constantly putting me off (over a year now for something services did).. never have a vehicle for me, even after I have a scheduled appointment. they expect me to hang out for six to eight hours as they fix parts and replace parts that the service department broke trying to replace recalls over a year ago.. constantly have recalls months after you report them as the service department responds with we cant figure it out. If there is an important member of Kia management reading this please contact me my contact information is in the records. These are my experiences.

We love our Optima from Kia! Sam did a great job, he listened to what we wanted and chose 3 different cars to try out. He knew what different features the cars had and was patient with us while we made our choice. The finance guy even worked with us on our trade in and our new payments. Great experience overall!!!

These guys know what they are doing. Everyone very respectful and helpful. Got a new Kia hybrid! The finance officer Jason work hard to get me that deal. Tim who went on a test drive with me was very knowledgeable. Recommend this store to anyone.

***UPDATE***: This car turned out to be a lemon and we cant even get return call from manager to discuss. No negative reflection on salesman, but I WOULD NOT TRUST any used car u buy there. Kudos to salesman Brian. Kindly helped us find used car in price range for our son. Then led us to another lot to test drive it. Communicated with us on his day off to seal the deal. Was patient with our mildly autistic son (the buyer). And didnt keep me waiting forever to do paperwork. Such a turn off when dealerships do that. Hes a nice guy that i surely recommend.3/15/2020 GM just now responded to my sons negative review. And hes full of lies. Continued disappointment. ***BUYER BEWARE***

Dealt with Kirby and he was amazing...no pressure to buy at all and let me tell y’all something...these people make sure you are able to get a vehicle and can afford it!! Will buy from them again in the future!!Also thanks to Kirby for dealing with my wild four year olds during the process lol 😂

Purchased a new Kia Stinger from here and they put the wheel locks on the wheels. I had a flat tire and went to change my tire and found out that they did not include the key for the lock. I found the package but no KEY! Could not change my tire and had to be towed 2 hours away. Now I cant even use my car for a week while I wait for another dealership to order the key for it. Thanks for the horrible day and week Kia of Etown!

Very courteous people. Im a tow truck operator, and they were very friendly and all willing to assist in helping me to find out who I needed to speak with, unload my customer vehicle, and even asked if I would like a soda or snack. Superb performance by all employees! Thank you again.

I purchased a new car from Darrel Lewis recently and had a fantastic experience throughout the process. He helped me find the perfect car at the right budget for me. He was very knowledgeable and helpful with all the questions I had which was great and made me feel at ease! He made the whole process very pleasant and enjoyable! If you are ever thinking about purchasing a new car I highly recommend going to Kia in Elizabethtown and asking for Darrel!

My wife and I came in looking for a new van and Brian Silverhorn was the guy who greeted us and was very patient and very kind. He was very informative and helpful. We ended up buying a newer Honda Odyssey and fell in love. He was not pushy at all and did everything in his power to help and is a great person to deal with. The KIA store better keep this man around because he is a great asset. Thank you Brian!

Thanks for all your hard work. Real stand up guys here.

Went in looking for a new vehicle for a family member. Ended up working with Darrel Lewis. If you are in the market for a Kia and stop by the store in Elizabethtown. Ask for Darrel and you wont be disappointed. His reliability and responsiveness before, during, and even after the sale will defiantly having me returning for another Kia when ever that time might be. Thanks again for a great experaince!

CL is the best. He still remembers me from a year ago when I purchased my forte. The staff are quick to address my needs. Get my oil changed here everytime.

Donald Kirby is extremely professional and helpful!! He made the car buying experience so easy and we got just what we wanted! Donald is the best! Everyone was nice and helpful. We had a great experience and highly recommend Donald and the Kia store!

Chris, Jason, & Justin are great to work with. Highly recommend this store and these guys. They went above and beyond expectations to make sure we were happy, satisfied, and taken care of. If your looking for a great dealership this is the one. And we really appreciate what you all done to help us on our purchase. Thanks again.Chris & Rebecca Morris

Brian Silverhorn was the dealer who dealt with us when we came in looking for a van. He was the most patient, soft spoken, kindest dealer we have ever dealt with. He was not pushy what so ever and we were very grateful for that. He was patient with us and we had the best experience buying from him and the KIA store! We highly recommend the KIA store to anyone looking to buy a new vehicle in the future!!

Kia Store Manager,I just wanted to say how much I appreciated the great and above customer treatment from your service rep Miss Pamela. I went in for a recall on my Kia, and I was really bummed because I knew they would take longer than expected. I expressed my concern to Miss Pamela and first I was able to get dropped off at Walmart by Kia to finish Christmas shopping and the work on my truck was completed in HALF the time expected all orchestrated by Miss Pamela the effort she went through to make my visit above standard is one the anyone can see and love. Thank you, thank you I hope there is something Kia can do to honor her because I feel like I had a VIP visit.Glad to be a Kia customer

I just bought a new car and was wonderfuly helped by one of the best salesman I’ve met. Very comforting and accommodating in every way. I totally recommend this great establishment if your in the market. Thanks you! Mr.Kirby!

I had a very great first time experience with the Elizabethtown Kia store. I worked with a Mr. Brian. He did amazing.. answering all my questions and being sure that I understoond everything. So its official to say Mr.Brian showed me the truck of my dreams and now its officially mine! Mr. Brian is the go to guy. BE SURE TO ASK FOR HIM

January 20, 2017Great customer service! - GDJDonald Kirby always steps to the plate to bat! You may throw him a curve ball but he will always swing and persevere! Hes the most polite, sincere, honest & hard working person I know; with great ethics. If youre in the market for a new or used car please ask for Donald! You wont be sorry.Thanks Donald for always coming to bat for me!***UPDATE JULY 5, 2019***I needed some AC work done on my car today(recharge) & I have to hand it to Brian Harper & Dave McCoy! These two gentlemen also came to bat for me! Brian stayed over his shift and Dave worked his scheduled vacation day today to assist with the work I needed! I couldnt ask for better service or the folks who work there! Thank you to the service & parts folks! You guys ROCK! Also a shout out to Sam! Sam always remembers who I am when I come in for service and addresses me by name! Thanks to all of you who go above and beyond to help your customers!!!

If I could give Brian 10 stars I would!! He was beyond amazing to work with. After a bad experience at a different dealership the day before I ended up visiting the Kia store and was blown out of the water with their customer service. I let him know what I was looking for and he showed me different options that would work. He never once pushed me to buy the most expensive one and he happily stayed 2 hours past closing to get my deal wrapped up. He was also upfront about an issue with the car and made sure that a “we owe” was filled out to fix the problem. Chris was also amazing! They worked to get me into a car I would be happy with and they did just that! They now have a forever customer and I will be sending everyone I know to them!

This dealership is Top Notch! Ted Hardin is very knowledgeable, friendly, and honest. He makes you feel very comfortable as a customer. He has helped us with several vehicle purchases. I would highly recommend Ted and Big M Kia for any vehicle purchase.

I would recommend Elizabethtown Kia to anyone based primarily on the fact that Donald Kirby (Sales) is amazing. He will go above and beyond to make your buying experience as enjoyable as possible. Often times there is some stress that comes with purchasing a new vehicle; however, Donald will do everything in his power to eliminate the unnecessary stress and make sure you are satisfied when you drive away!