Computer service appointment system does not work. Were able to fit me in. Left trash in truck and moved exterior mirrors for no reason. Price was reasonable for service. Staff person sitting with a puppy did not greet me. Not sure why he was in service area if he was not an employee

Nice people, good, knowledgeable technicians. The waiting area is nice and clean

Very nice people a great place to visit

Professional. Personable and Proficient from start to finish. Thanks to everyone !!! (Pat is ALWAYS the icing on the cake. )

Great people and a great place for a good deal. My salesman Carter Elmore went above and beyond to get our deal done.

Had a wonderful experience with Roberta. She made sure the vehicle was out front and ready to test drive before we even got there. She also made sure we understood everything and that we got the best deal possible. The day started out stressful but ended wonderfully after purchasing my vehicle. Roberta made us feel like we have known her forever with her superb customer service. Go to Herb Jones and ask for Roberta and you will be glad you did. Happy Holidays!

Great dealership. The customer service associate Brian went above and beyond for stranded travelers. 4 of us would have missed our best friends wedding if it wasnt for the great people at this dealership. Eternally grateful for everything they did for us. If it wasnt 6 hours away I would be buying my next vehicle from here.

Went in for an oil change. In and out in under 30 minutes

We had a very positive experience with Herb Jones Dealership. We had a tire blowout on I-65 near Elizabethtown. When we got to the dealership, Service Rep Brian Hash called several local tire companies to see if they had the same type replacement tire in stock. We ended up having to spend overnight when Brian called the next morning that the tire had arrived. He got us taken care of and back on the road for another four hours to home. Brian was diligent, efficient, and proficient with an outstanding level of professionalism and customer care. Many thanks with much gratitude! Jack York

The sales people are very good to deal with and they have many truck and cars to pick from

Went in for warranty work, was greeted at my car by garage manager,very nice man. Waited maybe 20 minutes in a very nice relaxing lobby. When work was done he came and walked me to my car and I was on my way.

We went in for a diagnosis on the car wasnt charged just needs a little work an was given water they even where pet friendly..thank you

I purchased my car from here two years ago. I have had it serviced every time at Herb Jones. They are absolutely awesome. From scheduling the appointment (reminding me that its time to schedule an appointment :)), dropping my vehicle, and walking me through everything that they completed and the results. They have awesome customer service and every time go above and beyond. They even detailed my car for me the last time. I wouldnt go anywhere else to get my car serviced. They are just the absolute best and recommend them to anyone looking for somewhere to get their car serviced!

My husband and I went to this dealership in hopes of leaving with a vehicle. After finding that perfect car, the sales rep, acted as though he was in a hurry to go home. We were attempting to talk about numbers but the sales rep decided after they dropped the price a whole $100.00, he was done. So, you lost a sale. Every other dealership we have dealt with has been more than happy to come to an agreement. Even if it takes a few extra minutes.So we will find a dealership that has the time to work with us.

Wonderful service department, I have no doubt that my car will always be taken care of while at the dealership. No one likes having to get your car serviced but you all make it a wonderful experience. Will def recommend to others.

If you want to be swindled out of money for fees they make up, and have terrible customer service, look no further!! In all seriousness though if you have a gm vehicle do not I repeat do not take your car here!!! Take your car to a different gm dealer. They actually have the worst service department Ive ever had to deal with. I promise you thats saying alot. If you want great customer service and not to be fooled out of any money, take your car to big m or even to a swoops gm dealership.

I have used the service department at Jones for several years. The staff I came in contact with was very helpful and cordial. I would recommend them to anyone.

Very comfortable atmosphere to do business in! Everyone we talked to was pleasant and made our experience worth it. Will recommend this dealership to others!

The Herb Jones Chevrolet dealership provides excellent customer service for all your automobile needs the Service staff is knowledgeable and goes to great lengths to make you experience an awesome one. I highly recommend them for all you car buying and service needs.

Jam up Car dealer! Not only do they take care of you during the sell, their service Dept is outstanding after as well. Highly recommend to anyone looking for a Vehicle.

Jesse did a great job finding me a truck that worked for me. The whole process was extremely efficient. Herb Jones is a great dealership to work with.

Roberta was amazing and deserves a 5 star rating. This review is based on the dealership overall. I was buying a car out of state and read an ad about a car on the lot. I reached out and Roberta helped me. The issues i have come from various posts that other salesmen had posted. In the ad it clearly states the car came with new tires. So i didnt bother to ask Roberta since it was posted it had new tires. It also shows on the carfax that it had a maintence inspection. Once i finally recieved the car i found it had 2 dry rotted tires, air filter box had an air filter from 2008, 2 keys one of which is the wrong key amd the other barely starts the car. They also failed to even detail the vehicle before it left the lot and other minor maintenance had not been done. Im disappointed that a car dealer would allow its salesman to post fraud ads and send a car out in this shape to a customer. I bought a car from auction for $1500 and it came with 4 new tires, fully detailed, 4 keys and road ready. I paid $4500 for this same car make and model and it came in way worse shape. I would expect a lot more from a professional dealer. Slick Nick in a back alley would have at least gave me working keys....Response: Correct, while it is an older vehicle your employees should be held accountable for there Facebook posts stating that the car has something it does not. And for basic maintenance to not be done before sending the car to a person spending money is also not ok. I mean it cost like 15 bucks for a set of keys and to even have a detailed car. I mean at least post of in the ad being sold as traded if you cant do basic stuff.

Made a trip from Ohio down. Passed lots of different dealerships on the way just to deal with these guys! Great friendly staff and well worth the drive! Thank you Herb Jones staff!

One of the best dealerships in the E-town area. Id highly recommend giving them a chance to earn your business.

If you want your car fixed right this is the place. I had bought a car from a different dealer and had a lot of issues. Herb Jones took good care of my many issues. Herb Jones will always be my car dealer.

Not so good - Prior to taking my vehicle in for service, I inquired about taking competitor coupons. I was told they did not but the rep asked if I was military. I told him no, but there are military in my household. He told me to have them come in with me and bring their ID - I would get the discount. Upon pickup up my vehicle at checkout, they were not honoring their word. First they told me nobody was at the dealership to process the discount, then they told me they were not going to honor their word because my name did not match the military ID. I explained what happened and they said they couldnt verify what I said - pretty much called me a liar (rude and insulting). I asked them to call the rep that told me I would get the discount. They said they didnt have a phone number for him. I suggested looking in their employee file - they found a phone number, called the rep, verified my story, then proceeded to tell me it was a misunderstanding (like I was a liar and it was my fault some how).No apologies, no sorry for the inconvenience, no sorry to take up your time, nothing...just pay us the $1,000.00 for services and move on.Well, move on is what I shall do - to another dealership.

Had amazing service with these guys. Not only are they good at what they do, but they handle business in a timely manner! Highly recommend!

Poor service. I had an appoitment at 0730 and it took 3 hours to remove and replace one front valve cover on a V6 3800 for a recall repair. When I ask about the status at 1000 the service writer got snippy and said I will have them stop. I explained to this guy the car was done and sitting outside and he said just because its outside doesnt mean its done. Im a mechanic with 39 years of experience and no way no how does it take 3 hours to do that job. Probably not using your service department again. Check the recall for under hood fire 99 monte carlo I bet it doesnt give 3 hours for that task.

When I got my truck everything was done before I got there... My time is valuable and they were fast to get me on my way.When itsi time for my next new truck I will be calling

Great service, great family atmosphere, they go above and beyond to help you and make you comfortable.

Stopped in on my way out of town for vacation after my car wash ripped off a mirror on my Hummer. I needed some help and the technicians were off on Saturday. The sales staff jumped all over my problem and helped me get my mirror back for my holiday plans. They would not charge me and were happy to do me a favor. Most notably was the fact the owner did most of the labor himself.Your dealership made a friend for life and a new customer when I buy my next vehicle. I am very proud to have a business in my hometown that really puts people first. I can not thank you all enough.SincerelyRodney M. Crowder

Extremely nice staff, very helpful and knowledgeable. They dont try to rip.you off like alot of other car dealers they have honest and helpful intention. 10/10 would recoend to anyone looking for a vehicle.

Some of the best people around. Dont understand any kind of bad review on here. Find out for yourself. You will not be disappointed!

Looked at a vehicle, didnt test drive it. Salesman didnt know anything about the vehicle aa it was not a Chevy product. Received an email from Mark Jones a few days later asking about our experience trying to shop for a vehicle there. Answered truthfully anout our experience, no reply from Mark Jones. Then another email with a questionnaire from Kim Fugate Sales manager answered the questionnaire truthfully ahain no answer. Not sure about the purpose of all this if no one ever replies to our concerns

We have purchased 2 new trucks from them and always had great service and would highly recommend this dealership.

Couldnt have asked for a better experience with great people. I would highly recommend them to anyone!

Friendly parts guys...

Great experience! Got me into my dream car! Will go back for sure!

Very Helpful staff in Service. AlwaysTakes care of my vehicle the 1st time.

Wonderful staff that not only stood behind their product and, more importantly, their word.

I was looking for a particular vechile and it just so happen to be at herb Jones. It was a long drive to get there but well worth it took the time to make sure I was comfortable with the vechile before leaving the lot thanks a mill

Super nice group of people. Reasonable and honest.

Where your treated like family....Best place to trade and shop!!!

Herb Jones has the best service department out there!!!

Bought a vehicle from them took it back for service very disappointed the service has a lot to be desired really love the car but would not recommend buying from them they will not take care of you once you purchase a vehicle I recommend Big M Chevrolet they are a great dealer

Too expensive. Go to Ohio save a bundle!

Would not recommend very rude people they do not provide service once you purchase a vehicle from them

Awsome people

Great people an service.

FRIENDLY HELPFUL STAFF

Good service.

Very Professional, Great customer service

Fast and friendly, highly recommend!

Great experience good people

Really great and thoughtful staff

Super nice people.

Service was very good.

Always done right. Friendly staff wouldnt go anywhere else

Great place to buy a car!!!

Great customer Service!!

Its not a ford

Outstanding

Nice people

Very helpful

In and out...

Integrity

Excellent service!!!!!

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