Recently we got a new CX5 from Rudolph Mazda. Our experience with them was amazing, specially with Lisa . She helped us during the whole process, even after we got our vehicle. They quoted me about the right price and they try to do the best they can for us and provide us a best APR on Loan. They did not tried to sell me anything which I dont need. So, I recommend this dealership and specially LISA MELBOURNE.

Overall, there were some positives and negatives about our experience at Rudolph. The young salesman was pleasant and personable with a lot of potential, but he was so new he still has things to learn. I was unhappy with the 4+ hours it took to finalize the deal, especially since I had notified the salesman that we would be in at 9:00 a.m. and he told me hed be ready for us. If it would have been better to come later, he should have told us. And, after 3+ hours we were told that the vehicle was finally being washed, but it was actually still sitting in the parking lot, unwashed.We are pleased with the vehicle with one big exception. The front camera sensor warning light keeps coming on. I called the dealership about it and the sales manager did respond quickly. He explained that the problem could be with the heat wave were having. However, I believe that a brand new vehicle should not have such problems, no matter what the weather. We do live in West Texas and hot weather is not unusual. So, thats quite disappointing.Again, the people we dealt with at the dealership were pleasant and professional. However, Im not sure if I could recommend Rudolph to someone else because of the issues Ive mentioned.

This is my 3rd new car i bought at rudolph mazda and i couldnt be happier,they are by far the best dealership i have ever dealt with,more than fair on prices,service iscexcellent and the salesman jose is the best.i highly recommend you go there for your next car purchase.

I always have great customer service. The staff is professional and courteous. The manager, Rachel is awesome. Very good staff.

I bought a new Miata today. Ive bought many vehicles from dealerships. I have never had such a good experience. Jose was our salesman and is the chillest man Ive ever met. No pressure at all. Melanie was in financing and she made the rest of the experience great and really easy. Again, no pressure to buy extras. Thank you so much for making my car buying experience amazing and not ruining my Saturday by making me sit in a dealership all day!

Greeted by more than one person, and helped immediately. Even though I didnt take the car (only because I wanted a specific color 😅) Humberto was courteous and understanding. If they get a CX-5 with all the things I want, I will definitely go back and buy from him!

Took my 2013 Mazda 3 i 2.0L (BL) for a ignition key issue (immobilizer would not recognize key)... service tech couldnt reprogram keys and indicated new key would be needed.... a $180 for a new one. Made agreement to meet tech to go over programming and find an option to troubleshoot before sinking money on a new key and w/o knowing if it would fix the issue. I suggested getting a working key from shop to program it to my car... because if it worked, I would buy a new key.... if it wouldnt fix issue then the key isnt the issue and no need to buy an expensive key. Service manager indicated I must buy the new key and there wouldnt be an option to returning it for a refund. I voiced that Mazda Rudolph wasnt customer friendly and that they are not willing to work on fixing the cars but to experiment and bill for components w/o knowing if they are damaged..... so, I took my car and will find another way to address it. I am going some where reputable where they are willing to work with their customers....... but, I have to recognize that Mazda Rudolph tried to do a good deed by not charging me for the diagnosis.... still, for me, I will not use their repair tech services going forward.

When we arrived to the show room, there were no sales associates even though they had already been open for about 30 minutes.

Be careful when u take your car for any type of service with this shady dealer, i took my car in perfect conditions for a simple dashboard recall, out of nowhere when i picked up the car, the service engine light was on and the o2 sensor was damaged and they still wanted to charge me 280.00 to replace it, i think this is unacceptable and do not recommend this dealership to anyone, my car died at a red light twice causing traffic.

Very polite and courteous staff.serviced in the amount of time told it would be doneeverything good

Customer sercice is mediocre at best, I was there two days ago to check out the Mazda3 cars, I had the intention of coming out of there druving a new Mazda car, i was looking at the cars for almost 30 minutes and no salesman came out to speak to me that I thought the dealership was closed, I was walking towards my vehicle to leave, when a salesman came to me to ask me if I needed something, and I told him I was looking to buy a new car and he told me everything I need to know was on the windahield and went right back inside, I would never recomend this place

I bought my first Mazda 3 years ago and have been extremely happy with it and considering buying another shortly. Now I find out, after not being called back for two days without an estimate, that it will cost me 1500 to replace my STOCK radio amplifier through the Mazda dealership... not fun driving with no radio. Not so interested in Mazda anymore

Always professional, reliable and very helpful

Excellent service from John the shop foreman. Went to great lengths to ensure my car was properly serviced. Being a former mechanic, thats saying a lot. The service center ladies were very helpful. Lorena in particular ensured all my vehicle transportation needs were met. Outstanding!

I had the privilege to meet and work with Michelle Gonzalez, Customer Service Advocate, and not only was I impressed with her professionalism but also impressed on the immediate service I received. I have had the opportunity to purchase vehicles from other dealerships in town, but I have never felt like I have at Rudolph Mazda West. Michelle took the time to call, set up the deal and keep me informed on every move. She introduced me to Hector Gomez, a Certified Sales Consultant, who also took it upon himself to make sure that everything was complete and hassle free. The finance Manager was also completely thorough and had everything complete and ready to sign. The process from picking a vehicle to financing it was completely painless and fast. Hector had the vehicle ready and made it a point to be there. If you want to feel like a V.I.P and purchase a vehicle from a dealership that has it so the buyer comes first, be sure to talk to Michelle or Hector. Rudolph Mazda West has earned a client for life. I have recommended this dealership to everyone that I know. Rudolph has earned my business and will continue to. Thank you Michelle and Hector. You are an awesome duo.

Bought a new CX-5 right off of deployment and couldnt be happier, Saul picked me up on-base and helped me take advantage of Washington state laws which allowed me to buy it tax-free. Couldnt be happier, ask for Saul

I took my vehicles for service here on several different occasions. Liz handled everything with a can-do attitude, and went above and beyond for me and my family. The prices are fair, the staff is incredible, and they have always done everything in their power to accommodate our needs. They made us feel like family. I cannot speak highly enough of this place.

I was buying a car there but they are scammers. they lied and said the msrp is what they paid for the car.

Great customer service! I bought my new Mazda in another state but brought it here for first service and to order accessories. The staff were friendly and helpful, explaining things and answering my questions. Plus the service waiting area allows an hour wait to pass very comfortably. Ill be sure to return to this location in the future.

Knowledge, professional, helpful, gracious, insightful, and dedicated to excellence. Great experience - Its the only dealership I would recommend to family and friends. We appreciate the FUN car buying experience. Yes, it was actually fun.

Went in with anticipation to buy a vehicle and was treated very rudely with unnecessary comments and ultimately was told to go buy elsewhere, by a old man named Jose. Avoid this place, I sure wont be returning to this particular location. Spend your money elsewhere!

My family has purchased 4 cars from Rudolph, most recently 2 Mazda, the staff here were as expected great, very patient friendly informed and accommodating. I personally have a Chevy and am Thrilled and a loyal Rudolph customer. The service at Mazda was just as Id expected from the Rudolph family!

I am very disappointed at the service after the sale! FYI: DO NOT BUY GAP INSURANCE FROM THESE FOLKS!!!! My family has purchased eight cars from Mazda in the past 8 years. The problem with this is they are supposed to refund your Gap Insurance when you trade in a vehicle that had Gap Insurance. READ THIS CAREGULLY!! BE WARNED!! YOU WILL NEVER GET THE REFUND!!! ITS A FARSE! A SCAM!! A HOAX! A FALSE PROMISE! WE have two family members WAITING (ONE FOR 5 MONTHS; ONE FOR 4 MONTHS). I AM NOW CONVINCED IT WILL NEVER HAPPEN. We filled out there special form. Sent it in. Conformed correctness of form.And then, NOTHING! We called, emailed, left messages with the person who handles the GAP INSURANCE REFUNDS!! We have received MANY FALSE PROMISES!!! Still no refund! They will not return our calls. There is no plan to refund what we having coming and paid for in advance!We plan to report this to the BBB also!!! Again, DO NOT BUY GAP INSURANCE FROM MAZDA!! Because, if you trade your car in, you WILL NEVER GET BACK WHAT YOURE DUE, THE REFUNDED DIFFERENCE!!!!!!!!!!!!!!EVEN THOUGH THE SALES ASSOCIATES USE, THE GAP INSURANCE REFUND AS A SALES TACTIC TO GET YOU TO BUY A CAR! DONT FALL FOR THIS SCAM!!!!!!

As a 10 year Rudolph Mazda customer I can highly recommend this dealership. I purchased my 2010 Mazda 3 almost nine years ago and then a used Hyundai Elantra some years after, at the same dealerahip. Just recently we purchased a 2019 Mazda CX-3 from Rudolph Mazda. For nine years, Rudolph Mazda has consistently treated us with amazing quality service and has earned our business time and time again. No other dealership compares to the level of quality service you will get at Rudolph Mazda. Our family has been helped out time and time again by Jose Roman at Rudolph Mazda. Jose Roman is more than a sales man and will help you find the vehicle you need. The service department is fair and will help you out without any and all service to your vehicle without the unnecessary upsell. If your in the market for a car, give Rudolph Mazda a try first.

I had a great experience here. The employees were very courteous and professional...from the receptionist that greeted as we walked in to our salesman Stanley Hirsh. They have a wide variety of vehicles to chose from. You can find pretty much whatever you are looking for here. I would recommend to anyone to buy a car form here.

HIGHLY RECOMMENDED! professional, friendly and knowledgable staff compared to other dealerships in town. They were forthright with me and not only did they not push me into buying my car (which I did) or try to upsell me on additions or warranties - I knew what I wanted and they respected that. They also not only showed me the inventory cost, but without haggling with them, they matched it and gave me that exact number. WOW

I am writing this review to caution everyone who are dealing with Lisa Rivkin-Melbourne at Rudolph Mazda. First of all, I think Lisa is great at selling the car - she knows how to convince you to buy the particular car that you are looking for. But there were several times that she mislead and tried to fool me. Be extremely cautious while dealing with her - especially if you are not good with numbers. She will try to sweet-talk you into thinking that you have the best deal and how smart you are - but be very careful.In my case, I had a much better offer from another dealer from another city. And I simply asked Lisa if she could match it and if she did not, I am okay with driving to another city - I had no intention of negotiating. She tried to stall me several times in giving me an exact quote. After I emailed her the exact quote I had from another dealer, she claimed that she didnt have email access (which was very difficult to believe) - and she never replied to my emails (until I walked out of the dealership). She called me to say that the quote did not include the 0.9% APR that I was looking for, and I presented evidence from 2 other dealers that specifically said in the email or on the quote that I had the 0.9% APR along with the price. Eventually she texted me saying that she will match it and asks me to come over to the dealership. At the dealership, while filling out the paperwork, I again mentioned that I will sign the deal only if I get the 0.9% APR and she says Oh yes, and I spent about an hour signing all paperwork. And at the end, she comes over and says by the way, you cannot 0.9% APR at this price. Even while signing the paperwork halfway through she asks Werent you surprised that I was able to match the quote? I always stay true to my word given to the client. I was extremely clear from the start about what I wanted, but she mislead me throughout. Throughout the process she made several untrue statements such as Oh but you will get equally great interest rate if you go through a financer, why would you buy a car from Arizona when they have higher tax rate (when she knows that you pay sales tax depending on where you live).She clearly had no intention of selling the car at that price but tried her luck by bringing us into the dealership on a false promise. The other dealer in the city was much more honest and clear that they would not be able to match the quote that I presented them. Be very careful while dealing with Lisa at Rudolph Mazda.

I recently purchased my vehicle from Rudolph. I would have to say that its the best experience Ive had with a dealership to date. Staff was courteous, attentive, knowledgeable, and most important worked with all my specifications. They went above and beyond to meet my needs for me and my family. Thank you Rudolph.

Best service ever. Very happy with my 2 mazda 3s

Very good customer service !! my sale consultant Saul Herrera was the best, he really emphasize in my perfect vehicle! left the dealership very satisfy and please. VERY good customer service!

As I type this, it is now the 3rd of July. My wife and I have called Rudolph’s Mazda Service, several times. “If we got an answer,” we were told that they would call us back with the answers. Several calls, we left messages. WE HAVE NOT RECEIVED A RETURN CALL SINCE THE 24th Of JUNE. I called today and spoke to Carlos. My wife spoke to him yesterday. He was supposed to call her back but did not. He told me that Rachel tried to contact me today, but she has since gone home. Why doesn’t my phone show a missed call? Why doesn’t my phone have a message? They called me on the 24th no problem. Carlos said that they have tried repeatedly, to find the part, but could not. He said Rachel tried to call me to find out what we wanted them to do.What are WE supposed to do? This car is 1312 miles away. It is 4 years old. The bumper to bumper warranty ran out last year (3 years) but the drive train is good one more year. It has less than 26,000 miles on it. It has only made 3 road trips since new. Each road trip was less than or equal to about 500 miles “round trip”. What does Mazda do for parts? I feel compelled to warn others of this situation. This is a very costly problem... not just monetarily, but in time and use. My wife cannot think about getting a job, because she has no car. Her “NEWER” car is broke down in El Paso, and Mazda dealership has no clue as to what to do, or where to get the parts!I HIGHLY RECOMMEND THAT FOLKS RETHINK ABOUT MAZDA. WHAT IF IT BREAKS DOWN? WHAT DO YOU DO? Although I like the Japanese people and THOUGHT they had a great product, I would now suggest: ONLY BUY A CAR THAT THE PARTS ARE HERE IN AMERICA. The Mazda dealership CANNOT FIND THE PART!!????I feel that Mazda should take care of all the costs related to this issue! This is beyond an Alternator.The alternator that we had replaced in Deming, cost over $400. My wife called the owner of the shop. He sympathized with our story and has agreed to reimburse us for the alternator and the shipping cost of its return (but not his labor, understandably).So far we have lost thousands, and the number continues to climb each day that my wife cannot gain employment, due to no transportation.

Friendly, great service, and not at all pushy. I didn’t end up purchasing here, but they were a top contender and will definitely keep them in mind for future vehicle purchases.

Rudolph Chevrolet has really nice people working for them I want a car through our church raffle and we were not rushed to go pick it up they were ready to take care of us when we walked in and give us all the information on the vehicle as if they were selling it to us they were super nice they didnt have to because we won the car but they were they treated us with kindness and pulled out the red carpet for us and they were very happy for us to which was nice the facility is beautiful and they have a huge selection of really nice vehicles

Every time I do business with this company its always a easy fun transaction. The staff is very knowledgeable and friendly and always quick to go above and beyond to make us happy.. This is the place to do business with.

Rudolph body shop I giving Kate a face lift and so far very positive results. Thank you victor for the up dates.

Rudolph does a great job every time my family has visited there. Friendly staff and great service.

Stanley Hirsh who is a sales consultant at Rudolph Mazda west was very friendly to his customer and guided his customer to the most suitable finance plan and car type that best fit his customer criteria. it was a great experience and knowing that, a car that best suites me makes me feel comfortable with my decision. Thank you Rudolph Mazda West.

ISSUE- Brought my 2013 Mazdaspeed 3 in for a factory recall/ warranty extension; the top portion of the dash board was separating from the climate control/ audio screen.CUSTOMER SERVICE- Came is last minute on a Saturday morning. Rachel, who knew what she was talking about, and didn’t give me the “your car needs a bunch of unnecessary bs!”) and the service department staff were great!. Luckily for me they had a new dashboard in stock, and within 20 minutes of checking me in the technician was disassembling my interior; started at 8:30, finished by 10:27am.WORKMANSHIP- Will write a follow up review with their actual work; any lose panels, screws, noises, etc. after my drive back from Los Angeles.I’ve been here 3 times for maintenance and services with no issues. I recommend coming to this Mazda dealer on the West Side instead of the other one.

My family and I were on vacation and we had some car trouble the crew at Rudolph Mazda are amazing a big thank you to Mr. Carlos in service an amazing guy took care of everything from hotel reservation and shuttle to and from the dealership and Mr. Paul in parts for having the parts over nightedThey treated my family as an extension of their own I wish there was more that I could do for them but I highly recommend anyone to go see them for any of your needs or to buy a vehicleThank you again to everyone at Rudolph Mazda from The Dopp Family

Great service, great vehicles and excellent customer service. Ask for Lisa, she is the best sales person

Excellent customer service from Hector Gomez. I was at another dealership, and he convinced me to go back to Rudolph and we got a 2015 CX-9. Excellent experience overall.

Many issues with Mazda that are not covered by warranty or extended warranty, my recomendation dont buy the external warranty anyways they will find a way to blame you, if you use or fail to use it is out of warranty that is the criteria! Service is mmm I guess ok the complimentary carwash is like trowing a bucket of grey water to your car again is free .. the waiting has free water and soda.

Great service, personnel. Excellent WiFi, vut no outlets close to the tables for when you run out of gas for your phone.

Im always cautious with dealerships and mechanics in general. I must admit that I have been very impressed with the customer service Ive received at Rudolph Mazda West. Crystal (service writer) and Rudy (the shuttle driver) have been amazing.

Jose R is great, ask for him when you stop by.

Great service reasonable prices I would recommend Mazda and this dealership.

Aw Rachel is so sweet ^-^They work quickly and efficiently. Thanks Mazda!!

I bought my Mazda 14 years ago at Rudolph and I took my car there all these years for the services and repair work. I went to Rudolph to buy a new Mazda, when the sales persons showed to be dishonest and, after causing damage to my old Mazda, to be uncaring. When the general manager talked to me about the issues, he also proved later to be just talk.

Went to Mazda try to get out of my Hyundai elarnta. Cause Hyundai screw me over on my car. I knew I was going to have a high negative but was hoping not too high. But I was Hearing so many great things about Mazda. Everyone was right. Great people. I didnt get the car cause of my car negative. But they tried there hardist to get my payments down and better trade in value but unfortunately they couldnt get it down enough. But no matter. I will in time will go back a get a car from them soon. Ask for joe Herrndes (hope I spelled your name right sorry if I didnt) great guy. Ask for him and tell Joseph sent you. Awesome people. Highly recommended. Hope to go back and get a car from them soon. Maybe by end of the year

My friend dropped off her car for a diagnostic check with an appointment at 12 pm and she didnt get her car back until 5 pm when they finally called to tell her what was wrong with it. We both called at 2 pm & 3 pm to check on the status and they didnt pick up any time at the service center. Never coming back. Bad service

The have great customer service staff, but it can take a long time to get a oil change

Awesome customer service! best in town hands down

Fast, friendly, and convenient!! Pricing is competitive too.

Love the customer service that I get everytime that I come to rudolph mazda west

Great friendly service...nice waiting room...me happy!...

Terrible customer service.

Takes a while to get reasonable prices

Rude car salesman named Allen. Manager apologized on his behalf but this did not make up for the lack of professionalism. I brought my business elsewhere.

Always great customer service

A week ago through their chat online I requested a price on a key for Mazda Miata. I then got switched to several others who all asked me the same questions over and over.A week later no response. Ugh - imagine if I didnt have a spare?

This guys waste my time every time a I go. then overload my engine oil

Outstanding service and sales staff.

Very fast friendly service.

They dont make sure to check parts are in stock when providing mechanical services make sure you ask them because they made me waste two days going back and forth and no car was fixed and plus they lend me a car but if anyone hit it or scratched it it was my responsibility ridiculous

Good service and better rest area

The guy in that parts department really went out of his way to help me out.

Excellent service and wonderful treat

Fixing recall item

Great customer service!

Great prices on parts

Great group of people

Fast, courteous service!

Thank you Carlos.

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