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Viva Chevrolet
5915 Montana Ave, El Paso, TX 79925, United States
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Viva Chevrolet
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Jo
Review №1

Thank you so much VIVA CHEVROLET family!!!Johnny and Eddie are the best and I owe you all a huge apology for the miss understanding. It wasnt the dealerships fault it was the lenders fault. Thank you so much for your patience. I know you guys have our backs and were fighting for us through this whole process. We have our new vehicle and I highly recommend Viva Chevrolet for all your car shopping needs. Thanks again from our family to yours. The Arzaga Family.

Ju
Review №2

I went in for an oil change and regular check. Juan was the service advisor that greeted me courteously and promptly. After. 45 minutes wait while my vehicle was serviced he explained everything that had been done. He even showed me where to put the key to unlock my tires. It was a pleasant experience.

Br
Review №3

Great experience when I walked through the door. Had a promissory note for a certain amount and they got me set in something right away. The rep was very helpful and willing to work with me. After going to two other dealerships with no luck this dealership took care of my needs and got me into a car that day. Thank yall!**UPDATE!**My cars check engine light came on, being a used car I worried. Brought the car up to the dealership and they figured out what the light was on for, and took it in for repairs. Nate was extremely helpful in this matter! Definitely earned a good review and superceded my idea of car dealerships. 10/10 would recommend.

An
Review №4

Great environment. Definitely a one top shop. Sales, service & parts department are phenomenal 👌🏻✔️

Ma
Review №5

This dealership in El Paso is one of the best available. The service department and sales are amazing at what they do. They definitely reflect the GM at the location.

El
Review №6

My experience with purchasing my new Chevy was an excellent experience! Oscar was very helpful in answering any questions I had and was able to get answers to questions he may not have known for me. He was knowledgeable and personable and I greatly appreciate his time and efforts in smoothing the process of my purchase experience! I look forward to being a return customer in the years to come.Thank you Oscar for all your help!

Ch
Review №7

This was a month over due but Im a mother of 3. My 2009 Chevy Cobalt was done for, I had it for 11 years. It was time for another car that was roomy for my 3 little ones. On August 16th my husband and I was looking around. Joshua helped us narrow down a vehicle with good mileage and a price budget within our range. I really didnt think I was leaving off the lot the same day with a new vehicle. I was able to trade in my car that was not drivable. I want to say thank you for helping me choose a vehicle with the price budget and what I ask for and more.

Ca
Review №8

Juan Almanza did an awesome job helping us with our oil change on our 2020 Chevy Blazer

Va
Review №9

Everyone is so nice! The wait might suck sometimes but they def keep you updated, come check on you and make sure youre taken care of. Great service!

Ya
Review №10

Luis was awesome. He was honestly one of the best salesmen I’ve ever done business with. He was very patient and an all around nice guy. I’ve definitely already started trying to send people his way.

Za
Review №11

Yahir was very helpful and amazing through out purchase and made the experience smooth and very pleasant. Absolutely exceptional customer service!

Je
Review №12

Everyone at Viva Chevrolet was extremely helpful and knowledgeable! They made my car buying experience simple and painless. Luis walked me through the whole process; I traded in my vehicle and was able to drive away in my new Silverado truck the same day! The service department also provided me with an emergency kit for my truck and a complimentary detail. The dealership has a welcoming presence and I believe Ana is the reason for everyone’s positive attitude.

Se
Review №13

Great customer service, and Luis Quintana excelent service, thanks for everything!!

El
Review №14

Yahir did an outstanding job in helping me walk out driving(😉) staff at this place is friendly. Above and beyond! Great place

Al
Review №15

Antonio Robles was a great help in finding me And my wife our dream truck! We couldn’t have had a better experience with him and he was very helpful and professional and we can’t wait to purchase more vehicles from him in our family Thank you so much!!

Sa
Review №16

This was my first visit to VIVA Chevrolet and it was excellent. Everyone was courteous, friendly and very helpful. I did not have a long wait and left the establishment very content.

J
Review №17

Viva Chevrolet in El Paso has always provided timely and accurate Service for my vehicle. My favorite advisor is Cecilia and Gus is very helpful as well. They definitely work through any issues and are never pushy with additional services available.

Ma
Review №18

Ana Karen and Luis did a great job guiding me through the car purchasing process.

Al
Review №19

Emir, Jerry, and Victor were absolutely accommodating. Not only did I leave with a car I never expected to buy, but the expectations they exceeded left a lasting impression on me and my family. We had a budget that was honored almost instantly. The vehicle buying process was smooth and our salesperson Emir and our salesmanager Jerry kept us informed while also sending frequent reminders of appointments and items that were necessary to finish the car buying process. Victor in finance managed to get us out in a timely manner, we spend about 15 minutes signing our lives away. All in all, all the men were fabulous and I have already began to recommend them to friends and family. They have earned my customer loyalty.

As
Review №20

I had a great experience at Viva! Luis Quintana was really great. Luis was honest, friendly and straightforward. He made our purchase as stress free as possible and I was very comfortable working with him. Great place to buy a car! My next vehicle purchase will definitely be here!

Do
Review №21

Daniel Martinez was very professional, courteous and helpful. He answered all my questions for both vehicles brought in. Both 2015 GMC Terrain and Chevy Equinox

Jo
Review №22

Professional care and on-time completion of service. Also they have shuttle service!Great customer care and service.

La
Review №23

So happy my husband and I decided to stop here! We really appreciate the outstanding world-class customer service of Chris and Orlando. Their professionalism, care and patience was out of this world. They were detailed with explaining the details of the contract and the about the pricing of the cars. We’re grateful for all of the hard work and efforts in getting us a great deal for our 2021 TrailBlazers!!! Thank you!!

Do
Review №24

Went in to get maintenance. There was a small issue with damage to my car.... Usually this is where the horror story begins with lots of dealerships. But Gus, and the wonderful team over in the service dept took good care of my wife and I. Stellar customer service and definitely recommend these guys to any family looking for a vehicle. Thanks Gus

Ch
Review №25

This is the first time I’ve brought my truck to viva Chevrolet. I was greeted by Chris Guerra as soon as I pulled into the service drive. I dropped off my truck in for the first oil change, Chris made sure to get my truck serviced and returned to me in a timely manner. I appreciate the fact that my truck was parked in front when I picked up and I didn’t have to wait for someone to go get my truck and bring it to me. I’ll make sure to return to this dealership and continue bringing my truck to Chris in the future, excellent customer service!

De
Review №26

First purchase from Viva Chevrolet Isaac was awesome you can tell he loves what he does very informative worked around my schedule didnt leave any questions unanswered kept me in the loop especially during these crazy times where not much is steadily available would recommend him to any one looking to purchase a vehicle from this place

Al
Review №27

A minor problem had occurred with my vehicle from a prior service. I had a leak in my coolant system and when I noticed it, I immediately scheduled an appointment, along with another service I also requested for my vehicle. Overall, everything went great and fixed. Understandably, mistakes can happen and still a happy customer. Thank you!

Je
Review №28

Excellent service A++Gus Torres my service advisor kept me informed of my vehicle progress throughout the process.

Mo
Review №29

I have nothing but good things to say about Viva Chevrolet, the customer service they provide is exceptional. Maria Ramirez, the service representative is very professional and has gone above and beyond my expectations as a customer. Great team!

Al
Review №30

Josh was very helpful and friendly and got me into a great used GMC Canyon.

我D
Review №31

Good service,but not loyal workers my sister was a first time buyer and she was going to get a candy red Camry and the day we were going for it they said it was already sold when we had already had the contract and everything. Don’t recommend if first time buyer or low credit

Mi
Review №32

Chris was very detailed and informative. Excellent experience.

Br
Review №33

I had to take in my 2018 Surburban which the vehicle was losing power and stopping on the road and I was on my way to see my husband that was ICU. Carolina Cereceres jump to the occasion to help me with my situation to the best of her capability. I have to say that Carolina Cereceres is an exceptional employee and goes the extra mile to assist the clients at the service department. I am extremely grateful to this young lady for her customer care

Ra
Review №34

MISSION CHEVROLET - RUDOLPH CHEVROLET SERVICE DEPARTMENTS HAVE SHUTTLE SERVICE TO TAKE YOU HOME WHILE YOUR VEHICLE IS BEING WORKED ON !! BUT AT VIVA CHEVROLET I LEFT MY TRUCK FOR AN OIL AND ELECTRONIC WORK FOR 2 DAYS AND WITH MY FAMILY AT WORK I HAD TO WALK HOME MORE THAN 5 MILES AWAY !! I ASK THEM FOR A RIDE AND NO, AND NO VIVA CHEVROLET HAS NO SHUTTLE SERVICE!! ILL NEVER BUY FROM VIVA CHEVROLET EVER AGAIN AND ! I DO NOT RECOMMENDED VIVA TO NOBODY BUT SURE THEY WILL BE MORE THAN HAPPY TO TAKE YOUR MONEY !!😡😡😡😡😡😡😡😡😡😡😡😡😡

Al
Review №35

Be careful if you have bad credit or if your a first time buyer with no credit. The interest is very high! And the salesman doesn’t tell you just to make a sell.it’s sad how desperate they are to make a sale, that they have to lie to people. I had a bad experience with them. My husband and I went to this location. We explained the guy that we wanted to buy a car and that My credit was not as good as my husband’s.my husband didn’t want to run his credit because we are in a process of buying a home. My husband told him that if the interest was to high with my credit then he will run his credit we even told him that my husband was approved for a car loan at his bank. He came in with the paperwork and my husband told him what was the final price with interest and he said 14,000 and we told him we know the value of a car is 14,000 but was is the final price we asked 10x and he keep saying 14,000 he said to sign the paper and finance will give me more information .I told him that I was not going to sign until I read the paperwork well he didn’t want me to see the contract he just kept saying to sign. He NEVER showed me the contract finally my husband and I made the math with an “estimate” that he gave us we multiply 60 months times monthly payments. They were charging me a lot interest and we told him and he said he didn’t know how that work lol he’s a salesman he should know!! what a liar he lost a sale because of his lies !!!!! If he would of told us the truth my husband would of run his credit, but he was so desperate to finalize the sale !!!!!!

Al
Review №36

Friendly and knowledgeable staff. Very helpful. Quickest car buying experience.

Ca
Review №37

Most important was the efficacy of everyone involved. Everything was quick and easy. The salesman (Carlos) was awesome and very willing to satisfy.

Je
Review №38

I would like to send a huge “Thank You” to Gus for taking great care of me when I took in my 2019 Chevrolet Silverado for routine maintenance. He not only ensured that my vehicle was serviced properly, but provided me with a loaner vehicle so that I may get back to work while my vehicle was getting serviced. As usual, he went above and beyond to make sure that my experience was quick, convenient, and overall hassle free. Great job!!!

Je
Review №39

Air Bag Recall: First original appointment was for March 16,2021 and upon arriving was told it could not be fulfilled because of no parts, so why was I given the appointment? Told part would be available in a week. Was not called back until April 2, 2021 and had the appointment set up for April 6. All after that went as scheduled and had vehicle returned promptly. It seems that the right hand doesnt know what the left hand is doing.

Al
Review №40

My service advisor Chris, was outstanding. He was very friendly, professional and made me feel like a valued customer!

Ra
Review №41

Awesome Buying experience at Viva! Highly recommend this place for anybody looking for a new or used vehicle. Very professional employees. Saleman Joshua Arredondo really went out of his way to assist us with the purchase of my Sons new Camaro. Thanks You Viva!

An
Review №42

My keys were programmed quickly and I like that Peter took the extra initiative to tell me about 3 recalls on my vehicle without me asking and got them fixed also really quickly ..Good job!!

Le
Review №43

The two young ladies that served as service advisors were very very helpful and very professional . I would highly recommend the Viva service department. Keep up the good work.

Je
Review №44

My husband and I were in the market for a new Equinox. We stopped into Viva Chevrolet and had one of the worst experiences at a car dealership we’ve ever had. First, we had called before hand and asked if they had any Equinoxes on the lot and we were told they had two. When we arrived the salesman didn’t even bother to introduce himself or ask our names. When we told him what we were looking for, he immediately said they didn’t have any Equinoxes. When we told him we just called and were told they had two, he acted like we were bothering him and finally went inside to talk to his manager. He took so long to return that we were getting into our car to leave when he did come back. He had the keys to one car that was new off the truck and in their back lot. He made us walk, with two small children, all the way around the back side of the building to the other side of the building in 95 degree heat to see this car. Never once offered to go get it and pull it around for us to see. When we asked to see the other one, we again, had to wait outside while he went back in and got the key. Why not just bring both keys in the first place?! We get into the second “brand new” equinox and it smelled like smoke, had someone’s garage door opener on the visor, and had a scratch on the front bumper. We asked the salesman if it was new, he told us it was one of their loaner cars. We said no thanks and told him we were weren’t interested in buying a car that someone had been using, he fought back and tried to tell us that it’s a brand new car. Sorry, but I’m not buying a “new” car that smells like smoke and has a scratch before even taking it off the lot. Not happening. We said no thanks and started to leave and the salesman literally just walked the other direction. No thank you for coming in, here’s my card, or let me see what else I have coming in. Just turned and walked the other way. These things may sound small and petty, but it’s about customer service. This guy didn’t even act like he was interested in selling a car. He seemed more bothered we were there. That’s not how you treat someone about to spend good money on a new car. Viva Chevy, you should take notes from Mission Chevy. We ended up purchasing our Equinox from them and the customer service was through the roof. The salesman was polite, friendly, and respectful. Our salesman even pulled the car into the shade while we looked at it so we didn’t have to keep our kids standing in the heat. He truly went above and beyond, which is how it should be. I will never step foot, or recommend, Viva Chevy after this experience.

En
Review №45

Excellent service, my sales agent, Carlos Rodriguez was very accommodating and provided an excellent satisfying buying experience

Ha
Review №46

I was traveling by car from Illinois and experienced minor trim problems that needed service. Stephanie set up a convenient time for the repair work. I was provided a loaner while the work was being done. The work was finished sooner than expected and we were on our way.Not only Stephanie, but all the staff I met were very friendly and genuinely concerned about my visit.

Da
Review №47

The folks in the service department are great, thank you folks

Jo
Review №48

Great experience. Great salesman. Great customer service. The only true issue I had was that I financed parts for the truck and no one has really been able to help me figure out when they going to order them or where the purchase order is. So it’s been a little hectic on that end. I call about everyday and no one. Has really been able to help me on that part. But great dealership will definitely be coming back

St
Review №49

Carolina was very helpful during my service visit. Shes helped on a couple of occasions and both experiences have been excellent.

Ro
Review №50

Absolute great buying experience. I would definitely return to purchase a vehicle here based on the experience provided by Christopher Delgadillo, his customer service was exceptional and his attention to detail related to our needs was much more than expected. Keep up the great job Chris and Viva team, we will be returning.

Ra
Review №51

This is our 3rd purchase at Viva Chevy, and it has always been an outstanding experience. Carlos Rodriguez was our sales person, and he did an awesome job.

Ca
Review №52

Very friendly sales people working there..treated us very nice

Jo
Review №53

Great customer service all questions answer.In and out quick.

Ma
Review №54

GREAT AWSOME WOULD REDER YOU TO FAMILY AND FRIENDS

Xa
Review №55

Professional! I live in horizon and I will be taking my GMC Yukon here for all service needs.

Ni
Review №56

This was one of the best car buying experiences ever. They were patient and attentive to my needs. The girls were very helpful.

Ma
Review №57

Great staff and great service specials

O
Review №58

I dont recommend any viva dealerships they are all the same. They lie to you to get the sell and if you go in with a price from their website they lie and say it was a mistake. So they lie in person and on their website. Once you get your vehicle they say they will detail it and put gas but they dont do any of that either. The only way to get good deals is by being friends with the sellers. Dont even bother getting the service contract, once you come to do a simple oil change they take forever.

Th
Review №59

Stephanie was accommodating and kept me informed the entire time my vehicle was serviced.

Ke
Review №60

Always a great experience with the service dept. Ms. Carolina was not only professional but took care of all my questions and needs for my truck. Even during times like this, they are flexible and quick with my maintenance/repairs. That’s why I take all my vehicles to Viva.

Ra
Review №61

I like the customer service and the salesman Miguel Garcia was great

Li
Review №62

Viva Chevrolet was my first, internet vehicle purchase (during this crazy post covid world of car shopping)! I was nervous about purchasing from so far away, but I really wanted a certain vehicle (yes, I am the picky one. haha).I can surely tell you that they did not disappoint me! I am super happy with how this sell turned out. Better yet-- I think you should promote Luis Quintana to President!!! ;) He personally drove my vehicle to me--for MANY miles and I just cant thank him enough. I was so shocked to see him drive up himself- after a days work and other long drive-- to give me (the customer) their special delivery vehicle. I again thank Luis for his professionalism, his grace during the sell, his reassurance of each question, and most of all for putting up with my millions of texts and calls!!! He and his team (a special shout out to Pedro, Albert, and Johnny) are great and I would surely recommend Viva Chevrolet for your next vehicle purchase. Thank you! Lisa

Sa
Review №63

Called the Service line to make an appointment for oil change and recall for my car. I had concerns because I just had gotten an email for the recall and it was a recall from last year that I just found out about so I asked about what recall it was. This lady was so rude and said she could not see any recall. She had a lot of attitude and was more concerned with why I was just making the appointment now if it was a recall from last year and that since it had been so long I would have to ask someone else to even see if I could get the recall done. I did not make an appointment with them. I honestly wouldn’t even want to go there just from the POOR customer service and experience of this lady.I called the other Chevy place on George Dieter told them my situation and the lady I spoke with here was so nice and understanding and found the recall I was talking about for my vehicle and scheduled me an appointment within minutes.

On
Review №64

Great experience with the Service Department, my representative was very helpful and definitely won my business. The work was fast and well done, I will continue to use Viva for all my next oil changes.

To
Review №65

The price to repair the a/c in my 2016 impala Limited was lower than at Firestone and Chelmont Auto Repair !Works Great!!

Jo
Review №66

Stephanie was super nice and always updating me on what was going on. Great service. Thank you

Ph
Review №67

I made an appointment online through the dealer website. I dropped off the vehicle early, but was told the appointment was just so the car could be seen that day, not an actual appointment time. The appointment was for 2:45, and it was for an oil change. The service advisor called me at 5:00 to let me know the car was ready for pick up. They did not charge me for the first oil change, which Im sure made the government happy as its a GSA vehicle. The only reason I did not give 5 stars was for the appointment time. If you are going to advertise online appointments, please note that appointment times are not accurate, and it is only to ensure the car will be serviced that day. Thanks.

Sa
Review №68

Always An A+ With Gus Torres I Always Tell People No Matter The Make Of Your Car Take It To Gus Torres At Viva ChevyGreat Customer Top Quality Work

En
Review №69

Had to get a recall serviced. Decided to get an oil change too. Everything was done quickly and professionally and my truck is running better than it was before

Su
Review №70

Excellent, speed, the lady very kind, Im very grateful. Thank you so much.

Ir
Review №71

Excellent service department! Staff really helps you.

ef
Review №72

After visiting other dealers and not really expecting to drive out of there in a new vehicle, I was greeted by Nate and within a matter of an hour or two, Nate and the rest of the team at Viva Chevy not only got me approved, but got me into a Brand NEW 2020 Silverado. Nate was extremely professional and the finance managers were very quick to get me a great deal. Every time I pull up to the dealer, I am greeted by great customer service and friendly smiles. Heck, while I was waiting to fill out paperwork, they treated my family and I to an ice cream! WHO DOES THAT? VIVA CHEVY DOES. Thank you again. E. Flores

Yo
Review №73

Gus is always there to greet us and get my truck in. I love how quickly things are done and how he is on top of everything.

Jo
Review №74

Worked with Chris in the Service department. Very professional and a great service rep.

Pe
Review №75

Could not ask for anything better. Yall did everything you do. Thank yall!!!

Ma
Review №76

Pretty willing to negotiate with me. Pretty responsive via text and phone but could have been a little better. Also started asking me for too much information as if I was going to finance through them but they knew I wasn’t. Overall I was happy and felt like I got a good deal on my 2020 2500HD. Stephanie was nice and supportive in sending me pictures (I live in Albuquerque)

No
Review №77

They had my car for more than a week. and i never received a call from anybody at service, i call every day for a week 4v or three times and i never got a callback, i send an email, never answered, I had to go in person to ask for information and they charged me 250.00 for 2 diagnoses that may car already showed up in the table, and my concern about the car, oil leaking from engine they never checked it, and they want me to charge more for another diagnose, so sad to see ( professionals), working like this, and on top of everything my was in the iside with oil stains and a scratch on the door. never again

Jo
Review №78

Previous experiences were not all that, THIS TIME they performed above the bar and did great

Ne
Review №79

Very smooth process dropping off my vehicle, service team remained in constant contact and my car was well taken care of. Thanks again!

Sc
Review №80

Made a appointment arrived 20 min before time & was told 5hr wait for oil change. What is the point of having a appointment time! Have bought 3 new cars from viva & that will end now

Le
Review №81

My husband and I have been owners of Chevrolet vehicles since 2012. We have always had timely, courteous and professional customer service and maintenance service. Chris took care of our Silverado & Equinox for routine oil change/ routine maintenance. We have been very pleased.

CA
Review №82

The sale was smooth..on receiving end not so smooth..Ive bought 2 other vehicles came with all vehicle essentials..such as 4 extra bolts In its container to replace locks on wheels ..my other 2 vehicles did..sales men says not this one I just purchased..havent received fishnet..cargo net for rear compartment..the quote onquote detail/car wash was a joke it came out dirtier then it went inn.Very unsatisfied...2021 Equinox...

De
Review №83

Gus was my service rep and he was awesome. He suggested an inspection first to ensure that I made the most of my visit.

Jo
Review №84

Didnt have to make an appointment to bring my truck into service. They kept me informed the entire time. Carolina my service representative was very personal and caring.

Lu
Review №85

The only thing was that they took around a day and nothing was done to my car. I brought it in before noon and at 6 when they closed I received a call informing me that the battery was dead. Yeah that is why I brought it in, I needed a battery change (with the battery already there in my backseat because I bought it in separately. Other than that, great service.

Ma
Review №86

Chris was great. Very polite and professional.

Br
Review №87

One of the worst dealerships in el paso, they sell cars that break down a month later from purchase & then their techs take over a week to find out what is going on with the vehicle in order to send it over to another agency, and also they dont provide rentals if you have no other vehicle, & then also when you’re trying to get your plates i takes them about 2 months to get them, im on the third month and haven’t gotten them yet i wen to get my permit today since it expired yesterday and they said someone else has it, how is that even possivle, in all i would give this the worst customer service score i could because managers and employees dont care about the customers

Em
Review №88

Viva Chevrolet offers the best customer service and the best prices. 10/10 for Viva Chevy!

An
Review №89

Salesman Joseph answered questions to the best of his ability, but seemed to be guessing a lot(Ex. How big is the gas tank?)The entire process was rushed, especially finance. My credit was ran over 4x and the interest rate and final deal continued to change, even after signing a contract. Finance failed to read my paystub correctly, which resulted in 3 days of following up and having to go back into the dealership constantly. I drove off the lot with a dirty 2020 Blazer, not a drop of gas, no internal cleaning and was told to schedule a appointment to receive those services. This is a con considering that I was at the dealership for over 3 hours finishing paperwork, the car could have received that care then, since there were employees sitting around and it was still business hours. Upon one occasion, where I had to come back in for paperwork, finance was very inconsiderate and lacked basic customer skills. I was talked “at” and not “with”, and when a personal question came up about family references, received a brush off, non-consoling response. Instead of giving me ways to resolve the issue of filling out essential paperwork, I was hassled into explaining the lack of my family tree and the recent death of my father. Although it may not have been intentional, social skills should be mandatory in sales and he sadly lacked in all areas. Overall, I did not enjoy the “act of engaging” that this particular dealership provided and will not recommend for the above stated reasons. If finance had been involved in the process earlier, I would have had a better understanding of who I was dealing with and where I stood, and I would have declined to continue with the purchase and taken my business elsewhere.

Vi
Review №90

My first time with viva chevy, i and had a great experience, nice people there to help you. ill give 5 ⭐star to cristopher for helping me with my new 2021 chevy.Highly recommend to friends and family.

Ma
Review №91

Chris Guerra was very friendly, it was my first time and it was very friendly and helpfulThank you

re
Review №92

This is absoluatly the worst service department I have every been to. I drop my vehicle off at 0900hrs and the advisor told me that she would call mid-day with an update. I called the service department at 5:30 p.m. and was never contacted or received a call back after leaving several messages. I started call the service department the following day at 7:30 a.m. and continued to get the run around saying, my advisor was on the phone and she would call me right back. I called every hour until finally at 11:00 a.m. I received a call back from the advisor. The vehicle still had not been looked at and was just about to be inspected at 11:00 a.m. on the second of being at the shop. The reason for not calling was because the was nothing to update me on. My question is, what about tell the customer you will not being getting your vehicle back today and explain why. Luckily, I have to vehicle but for another customer, this could have been a serious issue. The customer service and information flow process are horrible at this dealership.

Th
Review №93

The tire rotation did not include proper air inflation of my tires, the chrome center caps were improperly installed and one of the caps is missing due to improper installation. My Fuel nozzle bracket was improperly installed and the neck is now loose.

Da
Review №94

I give you 5 stars. everything went well in the time frame given. Chriss wasmy service rep and a very good job in informing the time when things wouldbe finished.

Ra
Review №95

Great customer service, and the salesperson Sandra Armenta was wonderful, provided all the necessary help to make the transaction the best possible way. I really recommend Sandra Armenta

Ab
Review №96

I went to this dealer with my mind set budget wise. I knew what I could spend and what I couldnt. I repeatedly informed the rep that was helping me of my budget and that I wasnt budging unless there was an extravagant deal I couldnt pass not to far from it. He still wasted my time even after knowing the certain vehicles I was test driving were completely out of my budget. Then the finance manager was explaining finances(monthly payment, apr, loan terms) to me as if I was a child. I did my due diligence prior to considering going to this dealer. I wouldnt recommend this dealer to my worst enemy. Horrible sales tactics, no masks, and absolutely no consideration for the costomer. Oh yeah and by the way, my wife caught the majority of the reps laughing at me for not budging on there outrageous prices. I hope someone sees this review and thinks twice about going there for their car buying needs.

Bo
Review №97

This was my first service visit to Viva Chevrolet. I was very satisfied with the service I received. Gus Torres, one of the service reps, came out to meet me as soon as I pulled up to the service area. After getting the vehicle information (mileage, VIN, etc), we discussed the work to be done and the estimated charges.. He said that the work would be done by 3:00 pm and he called me at 2:45 pm to say that the work was complete. All work was satisfactory completed on time and there were no surprise charges. I will continue to use Viva Chevrolet for future service on my 2018 Chevy Colorado.

sk
Review №98

Play a few games. Understand trade in value but 1 dealer and car max offer double for trade in. Finance tried to play words with terms of deal in order to push contract through. Had to speak with finance company and return as they don’t imply the things the finance person did. Basically tried to say that all the dealer maintenance package and extras had to be taken I order for contact approval. Returned to sign contract but won’t return to purchase another vehicle or services. Then had to have souse return after vehicle prep done and she is ready to leave and had to go back in as they didn’t fill the tank. Too many little things sent up red flag.

Ch
Review №99

Friendly people. Very helpful.

Da
Review №100

Very happy with the service provided by Maria

Information
100 Photos
100 Comments
3.9 Rating
  • Address:5915 Montana Ave, El Paso, TX 79925, United States
  • Site:https://vivachevy.com/
  • Phone:+1 915-247-2086
Categories
  • Chevrolet dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
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