This place is rude, just like the other reviewer said. My husband called to see if they had any stuffed tigers for EPHS homecoming. The lady said she could not understand him. When he held the phone closer, and repeated himself, she hung up on him. When he called back a couple of times, he was disconnected and sent an automated message to use the website. Unbelievable.

So unprofessional! How dare you talk to customers the way you do! It’s disgusting and unbelievable! Not to mention just plain RUDE! Your savior is most than likely embarrassed by you! ZERO STARS! DO NOT SHOP HERE!

I will definitely use their services again. They made it so easy for me to send my mom something special from Colorado!

Ordered flowers on Valentine’s Day and a snow storm all of a sudden hit El Paso. I was contacted by the florist and told my order had been pushed back for delivery tomorrow, I had told her that was fine because of the weather. She threw in a a bunch of extra things as well as an apology card 100% will buy again!

The problem with my purchase is the disappointment. I ordered the premium designers choice birthday order. There are no pictures to this option. The product description is inderect and misleading. Cant explain why offer 250 character message field only to fit it in a 2 ×4 gift card. The card was hand written in very bad hand writing. Defeats the purpose of viewing a preview online just before submitting the order. The preview used a cursive font on script paper and its expected.I guess this is the risk you take when shopping online but I cant help but think they dropped the ball on my order.

They have horrible customer service. Extremely rude and then after posting a fb review about it I received an even nastier pm going off about how I need meds, my physical appearance as well as my children. Stay far away from this place!!

Called to ask if they had a specific flower in stock and the person who answered the phone responded to their employee while I was still on the line “para puras pendejadas habla la gente”. Wait until you you hang up on prospective customers before mumbling to someone that people only call to ask stupidities.

Great flowers. Great service. Thanks for delivering on the same day I ordered them.

We purchased this beautiful picture apparently because once the arrangement arrived it was a plant that was purchased from the Albertsons across the street for a third of the price we paid maybe less for them. We read there policy thoroughly and contacted there BloomNation corporate and was told they did not follow the policy on the substitution properly. What made it worse was the call towards the not just a flower shop went horrible I asked if I could at least get the difference not a full refund because I understand things happen and was yelled at immediate by the son and the mom. They said they are filing a police report on us because we were going to file a dispute. We got advice and did more investigating before we filed a dispute and just take it further than it needed and even tried calling the flower shop again but they no longer would take our phone calls to work out a solution. If we could post photos I would show you. But I can’t I apologize if you had a great experience with them this was just my encounter. Thank you I have photos but was not able to upload them, Which is convenient for them

Owner is so unbelievably unprofessional and is KNOWN for harassing and threatening customers. This kind of personal shouldnt be handling a business.

They will still your money be careful

Great prices for the creativity put into each arrangement. Each flower looks like its delicately taken care until picked up or delivered. Also a very friendly staff! I had no idea what I was looking for and a staff member asked me questions about the occasion and helped me come to the perfect suggestion! All around its a great environment to be in! These florists make it quite the experience!

The flower arrangements are beautiful.The creativity is as outstanding as can be and the customer service is perfection. The arrangements are all unique whether its big or small they look phenomanol. This florist has good vibes all the way around and just makes it a happy place to buy some flowers. All the flowers look very well taken care of because they are so bright and fresh looking. Its defiantly recommended to come here to get a beautiful arrangements with gorgeous flowers. Defiantly a place to go back too and is one of the best florists in town.

Great family owned shop. It always has the most exotic flowers around, and the roses are always special. Nothing generic here! If your looking for something special and unique,you have come to the right place!!! Angel is a talented floral designer, he was taught well, and he makes some of the best arrangements I have ever seen!

I absolutely recommend Not Just A Flower Shop! I was looking for a nice, reasonably priced arrangement for my mothers birthday. After researching several flower shops in the El Paso area I went for this one because it had the best reviews. The employee who helped me over the phone was very helpful and gave me suggestions to personalize an arrangement I saw on the website. He even offered to send me a picture once he was finished! I am completely satisfied with the service and the final product and my mom LOVED the flowers!!

Vanessa went the extra mile to make sure that my order was perfect. I ordered a bouquet for someone special to me while I was over 900 miles away, and Vanessa came through to make & deliver at a great price in the same day. Cant recommend this place of business enough!

Very friendly service beautiful beautiful flower arrangements even better pricing. my wife loved her arrangement. when shes happy Im happy. thank you Vanessa!! :-)

For the last five years I have been traveling around the world. Every Valentines day, Mothers Day or Birth Day that I cant be there for, I have sent flowers to my wife, daughter and mother-in-law. I have always sent from this shop. First three times I remember I would talk to Angel. He now runs a branch in Alamogordo, NM. But it all started in this shop and Vanessa is great. I have no issues with the arrangements. I now have a granddaughter. She will be getting them as well now. Februarys is getting expensive since her birthday is on that month. I always get a call back from those who receive them and tell me they are amazing. I recommend this flower shop.

I contacted Angel to get a quote for a rather large order. I was given a great price, Angel prepared one dozen, one dozen roses, sent me pics of my purchase and delivered them to my beautiful daughter for her 18th birthday. Angel was very creative in ensuring the flowers caused the most spectacular scene when she was surprised with them. His designs are out of this world and he made me feel very comfortable spending over $700 for the arrangement in a shop where I had had no shopping experience. He stayed in constant contact with me as he delivered the flowers. I live in another state, so the extra mile he went to make the day special, since I could not be there, was truly worth every penny. Thanks Angel, my daughter will never forget this day!

Bought my girl flowers for valentines day here, no regrets.

I stumbled across this shop after doing a Google search. I walked in, not sure what to expect. I was amazed at how friendly the young man at front desk was!!! He was very helpful and gave a personal touch to my order. What a gem! I will be back, for sure.

Great shop with a giant fridge. I was able to walk in and choose what I like. Angel was very friendly absorbent offered to put a bow. Definently recommend!

I do not live in El Paso anymore, but did for many years. I know the old flower shops and had not heard about this one but the Reviews blew my mind so I decided to try it. It was for a that day memorial in south EP. I could not have found a better angel, I mean her name was Angel and she truly was one. She went OUT OF HER WAY to help me, no kidding and she created a beautiful floral based on my needs and budget. What a blessing she was. DO NOT hesitate to use this flower shop; they work miracles.

My flowers were so very depressing!!! Opposite of what bday flowers should be. Overstuffed w scrub, carnations, etc. Suppose to b a stargazer Lilly arrangement. NOT AT ALL!!! Couldnt even smell them. Will NEVER pay my own money for this crap. Day later, most of flowers r dead. Wish I could post pics of how pathetic this bouquet was, is and becoming.

This flower shop help me get flowers to my wife on her birthday while I was deployed to the middle east. The shop ower worked my transaction threw phone calls that kept cutting out and over text because the reception was so bad. This flower shop not only delivered flowers, but surprised my wife at church with flowers from her husband in front of all her friends.. they truley conveyed my love for my wife in my absence and gave a 20% military discount. Thank you so much for making my wifes birthday special.

So, I ordered flowers, chocolate, and a teddy bear on, probably their busiest time of year (Feb. 14 ). They delivered, the flowers are beautiful and my fiancé is so happy.Cannot thank them enough.

I am currently in Florida and I wanted to send my mother some flowers for xmas. I saw on google this shop had a 4.3 rating some how. Probably because there is not enough reviews. so I order the holiday bloom, which when my mom received looked nothing like the picture. I called to complain and sent the employee pictures because I am not in Texas. she stated they forgot to add the flowers to the tree. and would send driver out to add them on and gave a box of chocolates for the inconvince. when my om sent me the new picture of the tree it still looked very skimpy. It defiantly was not worth 75 dollars and If I can I will tell everyone to stay away from this shop there prices are to high to give you cheap and thin looking flower arrangements I knew I should of ordered off FTD but wanted to give a local business a try. will never do that again.

Such a cute shop i love all the flowers they have. They always make me a custom arrangement when i order. For my mom. Definently recommendations

Great shop to work with! anytime we do business in el paso we use this flower shop! Even as a florist im amazed by what they carry! def recommend!

Absolutely a great experience when having to send flowers out of state to a local funeral home.

This place is the worst ever, they delivered flowers to a main hotel branch in El Paso Tx and did not have a receipt, due to that the hotel could not accept them, so they intentionally dropped the water of the vase all over the floor and cursed. Unprofessional, cannot stress how rude these people were.

The worst business Ive ever dealt with! Do not waste money or time here! Total rip off !

Wow were should I start. I am very grateful I came across with Not Just A Flower Shop since the beginning the owner was simply amazing very carrying person always wanted to help my non profit organization.. El Paso Stop Cyber Bullying from Donating 100 roses for Valetines day for the eldery to Donating funeral arrangements for those kids who have committed suicide do to bullying.. Also very grateful that they have sponsored some of the contest for special person giveaway for our followers with my non profit organization.. Being able to make someones day a brighter day with the help of Not Just A Flower Shop.. Im honored and privaledge to have met such a wonder family based shop .. extremely recommned did i mention their roses and funeral arrangements were breath taking.. standing novation for this shop one of the best in El Paso.. thank you ...El Paso Stop Cyber BullyingAnnette OrnelasDirector

Worst experience ever!!! I will never use this florist again and would not recommend. The arrangement for Valentines Day and was delivered after hours, therefore not received by person intended until the day after even when the order was placed a week in advance with specific instructions for an AM delivery. The female representative was rude when I contacted her regarding the matter. I offered to return the arrangement to her for a refund and she refused.

Finally found a florist shop i can count on to deliver a gorgeous designer quality arrangement!! Customer for life - thank you Angel!!!

The person who answers the phone is very RUDE. Does not welcome new customers. I will not do business at this flower shop nor will I recommend this place. The only reason this place gets a star is so I can post my review. Doesnt deserve a single star

Awesome experience!!! Highly recommended

Great service!

Great shop