University Auto was suggested to me as a great place to buy your own parts first at Auto Zone then have this place do the labor. Saved me almost $200 doing it that way. Fast, friendly and efficient. Thanks again and I will surely be back.

My friends fuel pump went out on his van and so we came here to get it fixed. We had to order a tow truck to bring it in and it seem like the tow truck driver was very familiar with this auto shop. We were greeted right away and showed where the car was supposed to be dropped off. It was very important for us to get the car fixed before 5 PM that same day given that we dropped it off at 2 PM. The guys there made it a priority to get her car fixed in time for us. Sure enough The car was ready at 5:30 PM. We were pleasantly surprised with how quick they fixed the issue. They didn’t try to sell any other services or maintenance and fixed just what was the problem. Overall it was a great experience and if I’m ever in El Paso and need my car fixed these are the guys that I’m calling. It is also near the downtown area which makes it extremely convenient for drop off and pick up especially if your tow truck is charging by the mile.

Very honest work. Fast and friendly service.I stopped by at 9am for an oil change and to get help replacing break lights, I was out by 9:30, services were not overpriced.

I have been coming here for a few years now and Sam is the man. Reasonable prices and good work. Keep it up. Now Celis your girl, still reasonable prices!!Update: Regardless of what a couple of people on the Kern Place app say (Karens) University has been & is still good. Yes, I like Sam too, still do and would go see him, if I have to but Jorge, the mechanic that probably worked on most of the cars is still there. True, Celi is not a mechanic nor has she claimed to be but she helps Jorge out where she can and the customers on the price. Hell, if you go get your own oil and filter, shell only charge you $15 for the change. I also prefer to buy my own parts and have them install them. ;0)

I was on a cross country road trip from Florida to Arizona. My car stalled in El Paso. I took my car to this show, which was the closest shop to me, and I received the best service ever! They looked over my car, ran a few tests and checked the oil and said it should be okay. They didn’t charge me, but I still gave them a nice tip, and they sent me on my way. I safely arrived in Arizona with no issues. Good, honest people.

Pure robbery. After Cecy left the price has gone up and down in quality. $75 for an oil change if i bring my own oil and filter. Totally insane. I have heen bringing my vehicle there for over a year and now im sadden to find a new mechanic. Good luck staying open with your terrible customer service, lack of record keeping / orginazation, and sky high prices. Sucks to loose local business.

So university auto used to be the place to go to! Since Cecy has left, not so much. Im in no way hurting, but $75 for an oil change is a little far fetched. When asked about if i brought in my own oil and filter, still got quoted $45. At Martin Tire, where i would expect to get charged more, for full synthetic, im only getting charged $50. With no oil and no filter. Everything included. Heartbreaking that this local business is inflating like that. Sounded kinda sketchy cuz the guy i talked to said owners were out of country, seemed like he was charging whatever he wanted.

They were able to squeeze in my car and nail the work in good timing. The labor charge is significantly less than other competing shops on the westside. You get the benefit of great work with better prices. Woman at the front desk is knowledgeable and does her best to inform customers on what is being done to the car. they wont take advantage of you and will offer multiple services to make sure the job is done right.

Raul and Marlene understand their customers needs. I have not been able to get my car fix. My own fault. I dont have the funds to fix it but GOD knows Im trying very hard to come out with the money I need to have my car fix and back. Mr. Raul has been nice and he told me that soon I will be have what I need ro fix my car.

Way overpriced for an indie mechanic shop.They did a good job with my maintenance repairs, but they have a computer generated pricing rate that is intended for major car dealership repair shops.

Friendly service and fair prices. Their timing is off but we could blame that on Covid or construction, so you may have to wait longer for your car to be done but I thought the prices were very fair and the work was done well.

Awesome service and I even saved a little cash. Recommend and will return.

I used to go to Univetsity auto but now with the new management they don’t guarantee their work anymore.. I spend $2000 for a motor leak, I took my car back to them because it was still leaking they keep it for two weeks told me it was fix and they never fix it. The woman that is on the front desk is not reliable. I took my car to another shop and luckily I found Sam working there, Sam is at 4110 N Mesa, Westside Pros Automotive Repair.. for all of you that want to follow an hones, reliable, responsible mechanic.

So far my car is still running, air conditioning is cooling.

I have been bringing my truck here for years and like many of the reviews you read, Sam is the man.Sam is not there anymore. I have tried on 3 separate days to drop my truck off before work at their newly posted hours of 8:30. All 3 times, no one was there to open the shop past 9am. No note posted, no one answered the phone. Very disappointed as this was a place I relied on for years.

Very disappointing. My car was in the shop for a WHOLE YEAR!!! Thanks to them I lost my job,Plus I guess they liked my safety glasses, my safety ear plugs and several things I had in my car that disappeared. Used to be a long time customer. BE CAREFUL!!!!!

Great work! Most of all very honest! Never disappointed when any of us being our vehicles.

Sam is the best, hes very honest and does a great job! Will definitely take my car back to get service again.

They seem like very genuine and friendly hardworking people. Ive taken my suv there a few times now and they explain to me the process and how much it will range in costs before any work is done. Its also conveniently next to the university so when I had class I could walk to the shuttle near by and come right back after class.

Great auto service everytime and the price for the service is on point.

Love getting my car fixed here! Sam and his staff are fast fair and friendly!

I took my car there on September 2017 for an alternator issue. The prices are fair and the services were good. I am satisfied with this auto repair shop.

Fair and honest. Quick work!

Good customer service👍

Great group of mechanics. They got to the bottom of our Jeeps issue when the dealer had already thrown his hands up in the air. We sourced the parts ourselves and saved them time and us $$$$. Easy location and the road/trolley construction is a non issue.

My vehicle would not start. I have had the same issue with my vehicle for years. I happened to bestuck at an Albertsons, so I walked to their business. I described the situation to Sam. He listened to the problem and within 5 minutes and never seeing the vehicle he knew what was wrong and had a solution.He sent his mechanic to follow his instructions and my vehicle started.I was so impressed with Sams knowledge that I decided that I would write this post.

I highly recommend ask for Sam he will take good care of you he will explain problem n get it fixed n reasonably priced

Sam is the best at what he does

Great mechanics, genuine and friendly, very truthful.

Loved Sam he was awesome

Always honest and treat me well.

Excellent service highly recommended.

Great guys awesome service!!!

Good price and honest

Bad management.

Great service

Very friendly and fast and safe service.

Great service and kindness. They do a great job and that is appreciated. I recommend them!

Very good service

Great service