Daniel Lopez was really helpful amazing deals 👏 👌 🙌 thank you

GO TO KEYSCHAShe went above and beyond to make sure we got what we wanted. We traded in my husbands car and got him exactly what he wanted and got me a brand new car exactly what I wanted! She was great! Definitely recommend buying a car from here!

When I went to Casa Nissan, Carmelita was very helpful and courteous towards me purchasing a vehicle. Carmelita made me feel like part of the Casa Nissan Family. Awesome customer service, would definitely recommend to my friends and family.

Great service! Carmelita has always been great customer service! Has sold me two vehicles with no problem.

Franz was amazing and worked hard with us and his manager Christmas to get us what we wanted. Great experience!

Carmelita Barragán showed professionalism and was very polite and so attentive to my needs!Without a doubt went above and beyond to ensure I had a great experience! I bought an CR-V SUVMy experience at casa Nissan wasvery goodThank you !I will definitely recommend Casa Nissan to others

Casa Nissan is a wonderful dealership!! Liz Espinoza offers great customer service! She is very nice, and was extremely helpful. Casa Nissan offers an amazing variety of vehicles with great prices! I definitely recommend Casa Nissan to everyone!

Bought used car. Best service with Liz Espinoza. Had all financing and paperwork done before even getting to dealership. Sent my son there as well we both got great cars! Thank you so much for the great cars and great service!

Very satisfied with the customer service provided here. Special thank you to Rene for being so polite and so attentive to my needs! He definitely went above and beyond to ensure I had a great experience. Thank you for your professionalism!

Thank you Carmelita B. for you taking care of my every need regarding the purchase of my vehicle. You made sure I was being well taken care of and helped in assuring the process went well. Great customer service, patient, and caring of your specific needs.

Liz went above and beyond to provide the best customer service and ensured my purchasing experience went smoothly.

Super disappointed with the casa Nissan oil change services department. They told us the wait was an hour. Well we waited for 2 hours just to find out that we had to wait another hour with no updates on what was going on. I had to ask them for an update. They could have at least updated us so we wouldn’t have wasted our time waiting.

Thank you Keyscha for helping me get my car… You went above & beyond & made it seamless & not a stressful process unlike most places…

Awesome service all around! I’m both sales and service! Looking for a car ask for Liz she’s amazing and takes great care of her customers! Sales manager Jerry is great to!

They treat u like family, also they find u the best deal u can aford🥰🥰🥰

I had such an amazing experience with them. I had issue with my car and I called the Nissan dealership where I bought the car and they are horrible. So I called Casa Nissan and even though they were very busy they still took care of me quickly! The service person Martin was great! He returned my calls in a timely manner and made sure everything was taking care of. I highly recommend Casa Nissan!! Thank you so much!

Lalo Eduardo Flores was great! Helpful, respectful, and honest. He got me into something i love at a price i could afford!

Great Dealership. The staff was courteous and very professional. I would recommend this dealership to anyone looking to purchase a vehicle.

Staff and salesman were very helpful and friendly. They went out of there way to find the vehicle For my son and daughter .Overall our experience was pleasant and went smoothly from start to end.This is our first time purchasing vehicles from Casa Nissan. They dont pressure you or hassle you like most dealers. Great experience.

Mr. Joseph Roacho went above and beyond what any sales consultant has ever done for me. He is a true asset to your business! Always kept me involved in the process never made me feel pressured. Excellent customer service! Thank you, Joseph for all of your help and patience with me as a customer! You are truly amazing! If you need a vehicle ask for HIM!

Casa Nissan is the best place in El Paso for car shopping, Arturo Noyola helped us get my son a quality used car at a more than fair price. Arts professionalism and attention to detail made the difference. Will definitely be back the next time we are in the market

I was sent there for an airbag recall. The service was professional and fast.

This is a great dealer to buy from, customer service is good and they take the time with the customer in order to get a good vehicle of choice, Carmelita in specific has helped us tremendously with our shopping experience.

Go see Keyscha!!!!She makes sure she takes care of you and doesn’t just try to sell you like a lot of other sales people. Her patience is impeccable!!!!

Thank you so much Casa Nissan Franz was an awesome sales person and helped me with everything I needed to the T. I will be recommending people to him and Casa Group thanks

After going to several dealerships in town, it was so refreshing to be greeted as I drove into the dealership. I was truly listened to and given opportunities to get the car that I wanted and that I could afford. The staff took the time to make a personal connection rather than just a sale.

I have bought all more cars from Rene very kind and knowledgeable sales rep he goes above and beyond for his customers

I had a great experience with Casa Nissan. Everybody was very professional and made the process of buying a car run smoothly. Also, when you go, ask for Rakeyscha Bank. She knows what she’s doing.Helped me get into a new car and couldn’t have asked for better customer service.

Had a great experience when trying to find the perfect car for my growing family. Keyscha did a superb job! Very kind and understanding with our needs throughout the process! Highly recommend to buy a car at this dealership

Great service helped me a lot with my needs specially sales man named Eduardo Flores didnt give up till I was satisfied and driving out with the perfect car thank you!!!!!!!

I have been doing business with Casa Nissan for over 20 years. My experience there has always been a positive one. Everyone from the guys at the service center to the managers, have been exceptional! My most recent transaction there has been amazing! I appreciate all their help in making my family and I pleased and content customers. 🙏🏻

Great customer service, such and understanding explanation and great deals, Julio Martinez was a great help the entire time, satisfied with the experience.

My experience here was amazing. I went in not knowing much about buying a car and my rep GINO was a big help. He went above and beyond to ensure I left with a good affordable car and everyone there was very kind and helpful as well. Best place to come to get a car.

Bought my vehicle from Rene he definitely made the process nice and easy would definitely recommend him

This was the first time visiting and having my vehicle serviced at this location. I have been to multiple locations in three states and in each state I have my own particular place to visit, California-El Cajon Nissan, Oklahoma-Lawton Nissan, and finally Texas-Casa Nissan. I recommend this location for vehicle service.The one thing that annoys me the most is when I take my vehicle in for service and then within the hour I receive a telephone call, being informed my vehicle needs additional service. I can not stand being nickel and dime to death with service. All I want is the service I requested!!! However, if the service representative later informs me about the POSSIBLY needed service and the service representative has listed the type of service needed, along with the price quotes, the time frame to complete the repair I will more than likely pick the service I want.Hopefully, other service representatives are like the person that assisted me.

I had such a great experience with my car salesman Keyscha. She was very patient with my and my husband. She answered all of our questions. I was thoroughly impressed with their professionalism at this facility. I would recommend her 1000x over.

Recently purchased a car from casa Nissan and have received the best customer service, Carmelita was so helpful and kind, i didn’t know where to get an oil change and she was nice enough to show me where to go and what i needed. My overall experience with Casa Nissan has been nothing but pleasant.

I’m pretty dissatisfied with the service, I bought my Nissan kicks here, over a year ago, I bring it in for the check engine light on, it’s been days, and they still don’t have a diagnose, meanwhile I’m here without a car, just waiting for “a call” figuring out how to move around town, paying for expensive lyft rides. I am pretty consistent with oil changes at the dealership, to give the car a good maintenance for this!

Thank you Julio Martinez you were so helpful with my purchase. Very professional custumer service.

Had an appointment set for when they first open and when I got there I was told that I will have to wait three hours before they start on my car because just a first come first serve basis and appointments do not matter. What’s the reason for appointments if they do not honor the scheduled time

Carmelita has always helped me and my family get our dream car! Great customer service and very helpful!

Is always been very satisfying. Cesar performance and professionalism is always great.

Great customer service with Carmelita Barragan she is a very nice, helpful person thank you Carmelita!!!

Bait and switch!Found a car I liked, contacted them, applied for financing... then raised the price of the car over #10k from list and had the nerve to ask me if I still wanted it....Original price of the car was the same across multiple websites prior to their pricing mistake. I have followed this car between their multiple dealerships for months (VIN tracking is easy to prove) as each dealership claimed this was a new arrival, not claiming they simply move it between their multiple lots for months.Shady to say the least.

I have been purchasing vehicles from casa nissan since 2008 they are great, awesome prices Carmelita Barragan is the best sales person in El Paso

Went to just go look at a new Nissan and franz helped me and I was able to walk out with a brand new car the same day. Hit him up for all your new car needs!

Absolutely great service! So thankful to Carmelita for all her help during the whole process. She knew how to help us out and got everything started very quickly. spoke to her on a thursday and by saturday i was driving my new nissan rogue. Will definitely let others know about her and the whole team at casa nissan.

Great service, great communication, great people. Would totally recommend.

I set an appointment with Charlie Barkemeyer to discuss my trade in. He showed me a couple vehicles and when I saw one I loved I asked him how can I get in that one that’s the one I want. He said say less let’s go run some numbers and get you in it! And he did just that, I love my 2021 Nissan Rogue SL! Charlie has been like family to me and my grandparents for the last 2 years, he’s literally THE BEST salesperson at Casa Nissan!

One of the greatest experience buying a car great customer service overall Loved it

The customer service was not great, except for the cashier (she was good). The gentlemen who took my car at the entrance did not made an effort for my entire service to be performed the same day, I arrived at 7am, and at 9 am they told me to return in a different day to finish with the service. They still continued to take cars as I was leaving. I mentioned the situation to other employees and they were rude.

One becomes educated in taking proper paper work about when purchasing a vehicle after 2 vehicles. I went for a good old used one. No problems no hassles. Easy peasie lemon squeeze. They worked me.

Best services in town. Great experience and great people.

Carmelita is the very best at Casa, she goes above and beyond for us every time we return to purchase. We would not go to anyone else other then her.

This place was amazing gave the best customer service and very friendly and did not let us leave without a deal done and a car! And will working with us and checking up on us and the car...hit up Franz and Christmas for whatever you need...

I have never been to a more professional dealership. Starting from the Brand Ambassador Liz, who was so attentive and answered all the calls/texts quickly, to the nice, energetic sales men who helped me, to the Used Car Manager, Martin Mcclure who closed the deal quickly, it was a fantastic experience, highly recommend to anyone looking for a great car deal!

Took my Xterra in for an oil change and it took THREE HOURS!! Ive never had to wait this long. The most Ive had to wait has been an hour or an hour and a half tops. I was not offered any explanation or any apology for the long wait. Instead the employee who processed my order gave me a list of needed services that my truck needed ASAP which totaled about $850.00. Next he told me that with the oil change that I could get a free car wash but that it would take an additional 20 minutes before they could get to my vehicle. After waiting for THREE HOURS I opted out of the car wash fearing that I might be there an additional THREE HOURS. As I was waiting for my vehicle to be brought up from the back lot I noticed it on the street pulling into the parking lot and as it stopped to park a customer got out of the back seat. So basically my vehicle was used to shuttle another customer around. Since when does a car dealership use a customers car to shuttle other customers around? I originally purchased my vehicle here in 2013 and have brought my truck in for all services and by far this has been the WORST service EVER. Before this experience I have been very happy with this dealership but now Im seriously considering taking my business elsewhere. I dont need to be treated as if Im just another vehicle waiting to get serviced with the mentality that we will get to it when we get to it. I expressed my concerns on their website and Ive yet to hear anything from anyone. I would think that by now someone would have reached out to me but I guess the customer is not really worth the effort if Im not making a big expenditure as in another car purchase.

Leonard was very polite, patient and professional. He kept me updated frequently and even showed me pictures of the problems with my Nissan Rogue Robot Butler. :)

Great staff. Very helpful and of course knowledgeable. Took their time with me, never felt pressured or rushed.

Franz was the best and helped out a lot! Appreciate him!

Since the moment Gino Guadian walked up to me and my mom I knew we were in good hands! He helped us understand what was going on through the whole process, and worked tirelessly so that I could get the car I wanted! I definitely recommend Gino to anyone looking to purchase a new car! Thank you Gino and Casa Nissan for making this happen!

Jesus checked me inHe is professional, respectful, courtesy, helpful & a great listener.He is a great asset to your company & he should be provided additional responsibilities so he can have a larger impact for your company.

I am very cautious about buying cars because of previous experiences with two previous cars but casa Nissan made everything feel perfect. The manager was very polite and said if we needed any help he could be of assistance. Victor was 100% helpful with the whole car buying process and Sergio was amazing at the financial prospect. I would 100% recommend my friends to go to Casa Nissan!! Everyone made the whole experience painless and I feel like a huge weight was lifted off of my shoulders!

Excellent recall service program!! If you buy a car from Casa Nissan you will be rewarded with a great service experience for your vehicle! Also car rental section is way better than renting from outside sources! Highly recommend!

Excellent customer service I got best deal thank u

I had an amazing experience. Mario was outstanding and very patient. The finance manager went above and beyond to find the best bank for me. I am very happy with my purchase!

I had an amazing experience especially thanks to my salesperson Gabriel Garcia. He was very friendly helpful and went out of their way for me

Took my 2017 Rogue in for service. Going on a trip this Friday. When service was finished I had no AC. It was working when I got there now it is not. Returned immediately to service department and spoke to a representative. I did not like how he responded. Told me we cant check it at this moment. There is a 1 week waiting period. I mentioned to him that I just left the service department and he just said sorry I cant do anything. I mentioned that my vehicle is under warranty he said No. It is covered for 3 years or 36000 miles. How does he know without checking my information on his computer. Anyways now I got to rent a car...........Thanks a lot Nissan.......

I appreciate the attention they give to my Versa. They take better care of my car then a doctor that treats people. It truly is the home of the nice guys. Casa Nissan rocks!

Outstanding work, it was fast and efficient. Everyone were professionals.

Its an extremely awsome place to get your car, truck, or suv. Quick and easy. Friendly staff I highly recommend asking for Charles, or Danny. They are an awsome team and will get you into what you need. Thanks again guys keep up the great work.

Have bought several cars - great service Nicolas

Sergio Sosa is an excellent sales person. He listened to what my daughter wanted in a car and placed her in the perfect one. He was patient, kind, and gave detailed information about the car. We will shop with Sergio Sosa again in the future.

Great customer service! Especially Carmelita, thank you very much 😉

It was perfect! Didn’t have to pay anything. Thank you guys!!❤️

Staff and salesman were very helpful and friendly. They went out of there way to find the vehicle I wanted . Overall my experience was pleasant and went smoothly from start to end.I’ve purchased all my vehicles from Casa Nissan. They don’t pressure you or hassle you like most dealers. Great experience

Excellent customer service. I left behind some cash in the rental and I had already turned it in. My money was there. Honest and trustworthy people thats why I rated them 5 stars.

Like to commend salesperson Renee and Keyscha for the assistance in locking the decision toward purchasing the 2022 Pathfinder.

Just moved down here, was looking for a car that’s spacious enough for 3 kids and everybody was telling us very high prices. So we went over to casa Nissan and Mrs. Banks got us in a car that is perfect for my family. Thanks casa Nissan

Great attention specially from eduardo flores, keep up the good work!!!!!!

The service department was great and helpful and especially understanding to our situation since the vehicle is very well taken care off but the equipment is faulty.

Never did see an invoice and still have no idea what the items were that increase the price from the sticker price so much. The salesmans explanation was no one is paying the sticker price because of supply and demand it has to be more .the Nissan connect would not connect so still waiting for that to get connected

I bought my car with Keyscha Banks at casa Nissan and I had a wonderful experience! She was very helpful and determined to get me into a car that had everything I was looking for. Everyone I spoke to was very friendly not to mention I had my three year old with me and she gave him snacks to keep him occupied. Over all I have never been to a car dealership and felt 100% satisfied with my purchase until I came to casa Nissan I highly recommend you stop in and take a look!

Great customer service!! Was able to complete the deal over text with Gino was in and out in 2 hours. I would highly recommend when buying from Casa Nissan ask for Gino!!!!

Awesome service and very nice people / employees. Helped me with what I needed, no issues, no unrealistic expenses, answered all my questions. Would recommend all Nissan owners to go here for anything first. No complaints 10 out of 10. Thanks Nissan experts : )

The salesman was very courtius, n helpfull. I felt very comfortable doing business there. He help me to purchase a nice sentry 2019 at a pretty good price. He was very polite with my ex wife who was with me also.

Found the car I was looking for in El Paso. I live 250 miles away. Art Noyola was excellent in helping me. He was very kind and patient. He sent me pictures of the car since I could not personally see it. He was 10 made it worth going that far. Thanks ART!!

BAD BAD BAD BAD ..... service dept.Service dept., Told me to be there before 8 a.m. for them to get me in to service my car for an electrical problem. He asked if I was going to leave it. and I asked him how long it was going to take and he said about 2.5 hours so I told him I would wait. After a few hours nothing. One of the service guys came by and asked if I had been helped, and I told him what was happening, so he went to go check, and he never came back. Finally another service guy came at 1:30 p.m. and told me they hadnt even started on my car, and if I wanted to rent a car. Can you believe that!!, I told him to give back my car and left. Why would I need a Rentalwhen he told me it would take about 2.5 hours to fix my car, and after 5 hours they hadnt even started on it. I left a message for the service manager over 2 weeks ago, no call back.

Took my car for an oil change. Drain plug was left loose. Manager couldn’t care less. Employee tired to make it better but it was still the worst experience.

Your representative was very knowledgeable and helpful in my experience. I am enjoying my new car. Thank you for assisting me in this important decision and transition from “old to new”!

Gino was great!! He worked with me and got me in my 2021 rouge sl. Every other dealer was too pushy or was trying to get me to buy a used car. He also worked w me and got me a great price and good payments!! Thank you Gino

Orlando took very good care of me and my car! He is always helpful, courteous and kind. He kept in contact with me throughout!!

It took 4 hours for an oil change even though I had an appointment, I was told it was going to take a maximum of 1.45 hours!!! Also, the staff lost part of a key chain that was given to me a few days prior to the appointment. I e-mail casa nissan on Monday and still havent received a response, I called the service department and nobody answered.

Carmelita Barragan and the dealer are absolutely amazing👍

They had not turned off the alert for the oil change. So it wasn’t reseted on my vehicle

Clean dealership polite staff if you are looking for a Nissan or even a used car see these folks.

Mr. Orlando in the Service Department is without a doubt a compassionate and caring person. We unexpectedly had a death in our family. Moms car happens to be at the shop(Casa Nissan) getting some repairs when we’ll guess what, unfortunately they won’t be there to pick it up when it was finished because of the mentioned unexpected passing.....Mr. Orlando in the service department made things much much easier on us and he was willing to help any way he could. He offered to deliver the vehicle to my Moms house which is very helpful because being in EPT for a limited amount of time and not being able to take care of that was not good. He did not have to offer condolences or the delivery service, but we greatly appreciated it and want to say a big thank you to Mr. Orlando and Casa Nissan for showing all of El Paso truly why you all are the NICE GUYS.

Agreed on a 21 titan pro4x utility package they said they would have to order parts, had to beg for updates on parts and then parts get here and now maintenance says they can’t put it on the truck. So sales manager flip the script saying “oh we can’t give you the trax and we can’t refund u anything” but I have text and recordings that they forgot about them agreeing to it. Be careful with them they will try playing the blame game then. Once they have wasted time they will then try to blame you.

Thank Eduardo Flores! Awesome customer service!

Really appreciate the professional customer service I received. My car problem was handled reasonably quickly and the service cost was competitive. Will definitely consider Casa Nissan again for automobile service.