Good selection of tools and their sales are pretty good too. I usually always look at the sale tags when I shop in store and they are comparable to other Wichita stores. I hate that they close at 8pm tho

Great group of employees in the furniture department. All were very helpful and friendly! Extremely happy with the price, quality and look of my couch and recliner!

Very helpful and kind, liked the store lay out

Trevor in the hunting department was very unprofessional my last visit. Would not even give me the time of day. Was sitting behind the desk on his phone. Terrible service. Terrible experience. Hope they can get him replaced soon.

I like sutherlands. Has everything you would need. Nice employees.

The store is great itself. The employees should know more than they do. They will ask if they can help then dont know what you are looking for.

Always have what Im looking for

Customer for years. Usually always have what I need at a reasonable price. The staff are always courteous and helpful. Thank you for being in El Dorado!

They were awesome helping me match my paint!

The employees were nice, but the manager (Kelly) was rude and condescending. We checked the website and my grandfather called the store to double check they had it in stock. The manager claimed they did not have the product we needed because the employees sometimes load the wrong color, so the website is often inaccurate and unreflective of the actual in stock product. He was not helpful or friendly and did not offer to help us order the product we needed. I recommend the store and the general employees, but if you have to speak to the manager for any reason: good luck.

Staff helpful and had lots of products I needed.

Great place actually. Though at 5:30pm not only did I search for help when I got it here knew nothing about the products. Finally found the on sale yet wheel dolly and out of around twenty in stock none had full air pressure in tires. Took 30 minutes for him to actually air the tires up. Think a lumber yard might have air let alone an employee who knew where to get it. Checkout line... Twice I asked a last where to check out. Second time all I said was MAAM LOUDLY since ignored me first time. She answered with a finger pointing to service desk and said over there. Heard me first time no doubt. So there I stood in a line about four deep with a manager standing watching instead of just opening another register to clear is all out. Lots of good products but the staff SUX.

Always enjoy our visits to Sutherland. Its where we buy our furniture and always get good deals!

Had my wifi on thats the only way you could of got my info to ask me this if it happens agian I will sue you that is against the law try me

Called the store to verify if they had lawn sprinklers. After 5 minutes on hold while some uneducated lacky checked, I gave up and hung up. Might as well drive to Lowes or home depot than waste time here.

Hometown friendly with decent lumber, a great bow hunters section, and mostly good products. If you want to shop in safety,, however,, this is not the place.. You wont find anyone here wearing a mask, sanitizing carts, or keeping hand sanitizer at the register (except to sell).

Love getting good deals

Bought a brand new push mower there on sell for 184 bucks today Im getting fuel for it now fixing to fire it up here in a few minutes

Huge selection of home improvement (honey do) items. Plus a great selection of outdoor/hunting needs. I could spend hours in there.

Very friendly and helpful employees!

They are always out or dont carry things that im looking for. Simple things like brackets for framing. I dont understand. Then the prices are alway 2 to 3 times more than another place. It doesnt make sense. The customer service is good. Everyone is always nice. They might not knowledgeable but they are nice.

Very friendly and helpful!!!

We order a deck that was 16x20 5ft tall and the paperwork shows that I should have 13 post and was only given 7 post and still short and would not given my extra 6 post that I was needing. Driver said that if anything was missing they would make it right. So I will never walk into their store ever again. The lady didnt know what she was doing when designing our deck took 6 times. And I paid $2300 . Now I have to to lowes and pay extra $60 for the deck post that are missing.Talk manager and would not take responsibility for the mistakes they did. And would have no way of doing anything for us.

Best lumberyard. Just like old days.

Found exactly what I was looking for!

Great people and prices.

Good selection and helpful.

It was great . Got very prompted service.

They were very helpful ordering a piece of furniture for me.

Out of lots stuff

The staff is really friendly when you can find one, I wish they were a little better stocked... 1/2 the time I end up either going to Walmart or ace to get everything I need...

Not happy...no 4×4 we needed...no 4×8 sheets of lattace we needed. No treated 2×4s the 2×4s untreated we bought had to go through 20 to find 2 good ones

Had difficult time finding a employee for locating the item, and then was given the wrong instructions and had to find another employee for the right location, not enough employees.

Great. Was asked multiple times if I need assistance in looking for products and offered help in loading bags of gypsum into my cart. Great people great store

Employee was very helpful in his assistance.

Awesome archery service, as always!

I work here currently. The one thing I wish we did better would be training/cross training. I have no knowledge in the store that I learned from actual training. All my knowledge was acquired from experience helping the customer as best as I can. When were short staffed, theres already a difficult time helping everyone. MY ADVICE if you need help find someone in a green shirt down 1 of the 2 middle aisle and call us out. If we hear you we will find you help as best as we can either helping ourselves or getting someone who can.

This store is a joke and needs to be shut down. Their lumber is junk and over priced. Everything I have bought there has been complete junk. The employees are rude and mostly brainless.Drive to Lowes and dont waste your time shopping at Sutherlands unless you like to waste money.

The cashier was very courteous and fast

Very good staff but lumber is a little on the sad side . They do have most of what you need to do a remodel.

Overall a good place. Some prices seem high, but we love it being local

We went there to get the rest of stuff to finish up our porch!!!

Great place to go when u need to fix something, they are nice and explain everything you need or how to fix things .

I can always find what I need or someone will help you ! Very polite and friendly...

Its a great store. The problem is they pay the employees near minimum wage so their turnover rate is very high. I worked here for 3 months and probably half the staff quit. Consequently, no one employee knows much since theyve only worked here maybe a month or two. I once, on my first day of employment, had a gentleman want to buy a garage door. I tried my best to help him but he literally knew as much about getting the right one as me. He was super mad. I think he wrote a review for this store too. Picture someone asking you a professional plumbing question expecting gold out of your mouth and you cant afford to feed your family.

I work mostly in construction but I dont knw it all luckily I needed paint for this project and a very knowledgeable polite and patient gentleman named Tim was most helpful! Thanks Tim for patients and advice

They have most everything you would ever need and competitive prices with the big guys.

Always kind service. Wish employees were wearing masks though. Says a lot about a company that doesnt require its employees to protect their customers.

Friendly people and usually have what Im looking for an Reasonable price.

This Eldorado Sutherlands is 1 of 2 hardware stores in town. I frequent this store a lot seeing as how it is the larger of the two. I find that this store lacks a large selection for what Im often looking for . I usually end up traveling the 30 minutes to the larger stores in Wichita, but I do like this store for convenience.

Very helpful and has the best hunting and fishing selection around .and. Great place for reasonable priced tools and hardware

This is my go to place, here in El Dorado, for my hardware, paint and much more! However, they need to hire more staff, as its hard to find help very easily.

The manager was very rude and just lost about 500 dollars in business and we wont go back for anything

Most that work there are clueless and unwilling to help. Found 1 employee that was willing to take time out of their work day to help. God help them if they are in the middle of putting new merchandise out.

I went in after flowers I found what I needed they were good quality and they were very sweet at the stand to pay for them

Pretty good place to shop but always short of help. But I guess that is most places anymore. We were buying 1x6 t&g car siding and theirs was actually better quality than Menards. Bought two windows too. They were good quality Croft low e vinyl which were cheaper than Lowes and Menards. 3 stars was because they only had one employee working the floor.

Nice lumber yard and store plus sporting hunting store.

Great selections. Associates extremely helpful.

Very friendly workers that are ready to help

Nice store... in theory. Help is unknowledged, uninterested in service. If you know what you want prices are good.

Home improvement with a curtious staff

Excellent service, knowledgeable personnel. Also the right quality of the items stocked.

Found everything on my list employees very friendly and helpful

Good place for any household repairs & fruit & vegetables!!

Cant shop without the idiot employees following you around and watching you like youre gonna steal something. What stupid morons they are!

Employees go above and beyond and are so kind! Love this place!

Nice place. Nice people. Lots of stuff.

the supplies we were looking for where easy to find and the cashier was extremely helpful

It wont let me click 0 stars, I dont even know how this place stays open. Wichita is a good skip and jump away. Every time I come in this store there is 0 customer service and I mean 0. If anyone does chose to speak to you they dont work in that department and cant help you. Its ridiculous I have vowed to always drive the extra 30 mins to Wichita. Today I ad desperate and had to have a new garage door. After 45 mins of no service I had to get to work and left. I complained to the manager Carlos who seemed unfazed and just as caring as any other employee. Tomorrow I will drive from Eureka to Wichita to get a garage door from Menards. Its ridiculous to have to do that when Im in Eldorado everyday but it is what it is. Thanks for nothing Sutherlands!

Friendly staff and very helpful

We received great help in finding just what was needed for our project! Very please with the service we got..

Great hardware store!

Lean staffing, but very friendly and helpful. Hometown feel.

They had a sale on furniture today. Great customer service!

Always have what you need

Pretty poor help they have. Dont ever have what they say they do.

Always good. Happy they are here.

Found just what I needed!

The employees here are the kind of people that screw up two car funerals. Also, they are soooo slow when you want to check out.

Friendly, helpful staff

Very helpful and knowledgeable staff.

They have almost everything for home improvements and much more.

The kids that work here dont know anything and they dont want to or care. They are always out of stock on every day things. Thats why I usually drive in to Wichita instead of wasting time stopping here.

They have variety of products

Well stocked, needs now available help

Sutherlands had everything that we needed!

Great customer service and good bargains.

Wait was forever to get flooring cut. Staff dont really know what they are doing.

Was gave good service and assistance.

Great customer service

Great store kinda like menards but smaller an a bit more expensive

Went to buy some lumber here and waited over 30mins worker said he would be with me and never showed up I have been a Sutherland customer for years but NO more went to Lowes and got in and out in 30 minutes be going there from now on thanks for nothing Sutherland

Theres no on there to help and then when you do find help, theyre not very friendly about it.

Bloody awful. There are places worse than Walmart

Nice people and a great place to work.

Every time i go in to this store the workers dont know where any thing is. They even say to me i think its over their...

Being placed on hold for 15 minutes when asking about a product isnt my idea of customer service

Great service

Good people, semi fast service

Customer service employees was not real eager to help. Asked for help said a aisle, said already was on that aisle called for a helper never showed up with two of them there i would of thought one would of helped.