Amber was amazing! She helped me and my husband get the new iphone 13 and set up all of our stuff on the new phone! Definitely recommending her to all my friends and family!

Amber and Sara were really my angels yesterday after my phone stopped working for several hours. I was able to leave with everything restored to its full glory. Thank you again for your help ladies, I really really appreciate it.

Ive been coming here for years to pay my bill and amber was finally able to convince me to upgrade from my galaxy 7 to a brand new 21!! Thank you amber, highly recommend going to see her.

Cameron was very helpful assisting me. He explained everything in simple terms and was welcoming. I will definitely return to this location and ask for Cameron again!

Cameron was amazing. He restored contacts and calendars and that was a big deal. Thank you!

Amber was amazing helping my senior mother get into a new phone. It was much needed would recommend amber for everyone!

Kayla and Amber were absolutely amazing they transferred my husband to my account and got us both 2 brand new 13 thank you!

Kayla and amber did amazing! Amber helped me back in 2020 when I moved from sprint. Thank you! Amazing service

I had a blast with Cameron. Very helpful and informative. Thanks Cameron 😃

Man this store was great met this cool guy named Cam he helped me get a new phone for my son and it was a breeze no problems at all if you go to this store ask for Cameron

After having a horrible experience at the Rancho San Diego store the day before, I came to the Broadway location to get a new phone. Anthony greatly helped me on choosing a new phone, backing up my pictures and transferring files. He was so very helpful and kind! Thank you Anthony!

Went to the AT&T on aero drive and they were rude and didn’t help me. I left and went to the El Cajon one and they were all so helpful and nice. Cameron was the nicest and helped my daughter and I upgrade our phones and told us about the promotions going on and helped save money. Nice costumer service.

Cameron did an amazing job helping set up my new phone had a great experience overall. Very versatile personable

Amber helped me get the new s21+. I love it that you!

I took a mobile for my son from Elcajon store, and the treatment by all the staff was very excellent, thank you and I love you

Came in to upgrade Cameron was super helpful got In and got out super fast and easy

Kaylah and Sara were extremely helpful setting up my new phone!

Sara was super patient today helping me out. She fixed a problem that was really frustrating, super nice

Amber has been extra helpful as we added a cellular iPad for my mom and updated my phone to an iPhone. I’m not tech savvy at all and she’s been quite patient.

Amber was amazing! A little hiccup with the computer not working but she did it and Im happy thank you!

After being on multiple calls with customer service I came into this store and amber was able to fix my problem right away! Thank you amber I will be back here for any future needs.

Very kind patient and very calm. Asks all my questions . She was here back in 2019 when she helped me . So thank you for your service .

Customer service is always great when I come in here! Thank you Im amber for helping me with my new upgrade!

Amber was amazing at assisting me with get my daughter on my plan! Thank you!

Awesome stuff so hopefully so happy with my visit

Quiet, fast. One check lost in mail so went to pay second bill only in store, but they took out 2 months from ATM. Expensive TV for seniors and a two year contract if I change anything. Mostly all Ads on TV. I can see why people are quitting.

Kayla and amber got me into my new ultra and transferred my data! Thank you!

There was just one employee and about 3 people waiting. He worked fast and was able to get to everyone. I was surprised to just see 1 employee the day before the huge apple launch. He was really quick at saying hi to everyone and let everyone know that he would be with them shortly

Moved to a new place and needed to set up internet fast enough to run our ring camera system, tv’s laptop’s, etc. Amber greeted us when we came in. Amber was very professional. She helped us set up an account, order a modem, and thoroughly showed us how the AT&T app works to pay our bill, track our order etc. She helped set up auto pay to save $5/mo on our bill each month. The modem arrived within two days as she said. She explained to us how to set it up, so we could do it ourselves. It took a few minutes to set up. Internet connection runs great. Thank you amber for helping us set up internet we desperately needed. Amazing customer service!

Great customer service. Representative was professional, efficient and had a positive attitude! Thank you, Anthony! 🙌🏻

The manager, Anthony and the female were very rude. They dont listen, neglect your needs, are unwilling to amend their mistakes, seems as though they want to make a fast sale then rush you out so they can hang out!

This store is declining. Used to be fast and efficient!! What happened?? Now you sign in and no one looks at the sign in.. you complain when they take other walk ins first, and you wait more. If you bug someone enough, they will help you, but they are no longer knowledgeable about products and plans. They cant answer your questions, or answer incorrectly. Buyer beware!

Only paid my bill.

Needed a simple accessory, turned away because it was within 5 min of the posted close time.

Thanks amber! For all your help!

Arturo made sure he went over and beyond to be sure I had a phone before I left. Worked through different scenarios that would help achieve the positive ending result!

Very helpful reps! Love it!

Very good experience I had a real hard time dealing with getting a new phone over the phone with AT&T and online going into a store and dealing with a nice gentleman in the store was a better experience. They need more help in the store the gentleman was by himself and had other people waiting until another employee showed up thats the problem with this country everybodys trying to do stuff online and its not working. The customer service online sucks dealing with a person face-to-face with a handshake is always the best way I wish companies would recognize that.

Best att store Ive been too. Barley any wait compared to the stores near by. Really friendly staff. Great experience!!

Poor customer service!! We have been dealing with a dispute about the bill for two months to find out that they overcharge you for three months before they charge you what you agreed to AFTER you sign up. Ive called for a month and a half and received no return phone call from the District Manager. Our bill better be credited for the three months of overpaying!!!!!!

I am writing this review and giving 5 stars purely because of the service provided to me by Anthony. He was not only extremely helpful to me, but also assisted another customer at the same time. He was a true professional. I would post this on Yelp too, but I dont recall my login info.

Great service. My phone messed up on me and I had insurance, I went in representative helped me I was out of there in no time. Recommend this place to everyone

White female that works here is very very disrespectful and very lazy she wont want to look up anything all she told us was I can give you a number to call which why call anyone else when she can look it up her self on the computer her self and tell us shes just very Unprofessional. (smh)

So disappointed that this ATT store have forgotten it is about customer service. I am never going here again and suggest demand respect when they are handing over hard earned money.

I have never been to a store with so many incompetent employees all in one room. I know more about their plans than they do. Seriously unbelievable! Do yourself a favor and go to another retailer.

I just signed up with att&t me and my fiance came in a few days ago to make a payment and the girl was so rude and obviously my phone was shut off so I couldnt call att&t she said they dont take payments and said she couldnt help me but gave me a phone number to call .whats the point of having att&t stores if they cant calm for me since my phone is off to make a bill payment and they cant take my payment at the store either ??

Andrea was awesome, thank you for helping us with our direct TV account, now I can enjoy football as well as the bill will be officially cut down. She did a really fantastic job

Needs more works, it is a phone store so people come for stuff thatll take a while. But the customer service is great. Workers are very nice.

I got my iPhone 8plus at att and I never had a single problem with att I recommend att instead of any other phone company thx u att

Went in to get a new sim for a phone I just bought. Staff was pleasant, helpful and got the job done quickly - and at no charge to me.

I went to this store 131 Broadway ste #2 to pay my bills and I sat there along with several other customers for exactly 3hrs. Lisa was very professional she made sure everyone was taken care of one lady stated she had been waiting over an hour before I got there 5 people waiting patiently! and who hired Andrea to be the manager she was very unprofessional talking about the young lady lisa who should be the manager, as she sat with her two homeboys laughing and being unprofessional just taking her position for granted if I was the boss she would be fired she was socializing being a teenager with her guy friends it does not take 4hrs. To ring up a customer who has the phone they were buying and you ring him up and then you sit back down with them and laugh and talk about customers loudly and you talk about your employee loudly Im listening to these three unprofessional fools something is wrong with the person who made Andrea the manager it aint right. Good job lisa you were very professional you should be the manager and she should be fired for taking advantage of her position!!!!!!😡 and taking advantage of you its not right...

I’ve been waiting for 1:30hrs to just connect the internet,people are rude and incompetent,I don’t understand how people like that can work at stores,worst customer service. Specially a lady named Casey in retail department.she is slow and unbelievably clueless about how the AT&T works...It’s my last time I’m coming to this store. Unbelievable...

Mail fraud federal charges are being pursued toward this store and others. Stay away from fraudulent companies!

Very nice I was treated with courtesy and Antony help to set my account make it nice and fast. 😊

Employees seemed more interested by their social media than helping out a customer

Good customer service very friendly

The customer service of one of her express panda workers is not good

Had to wait awhile. Only 1 representative available

So I went in the store and asked for an LTE GoPhone simcard for my HTC One, they said my phone wasnt capable of being on LTE with the pre-paid plan. That only the iPhone 5 could. So, I asked them if they could switch me to their pre-paid GoPhone service. They gentleman at the register said I have to be with at&t for a full month before I switch. I work with wireless service, I never heard such a case for porting over a number. 3-day is max. I walked out the store with nothing accomplish. I called customer service the next day, they switch me to GoPhone $60 monthly plan with LTE enable on my HTC One. Either these guys were rookies or just lazy to help out. I read tech blogs on my spare time so I knew my phone was compatible with there LTE pre-paid service. Just speaking with them made me feel like I have more knowledge than their employees. Mediocre service if you ask me, I would recommend calling at&t customer service then asking these guys anything.

Employees are nice and do good jab

Never come here. First of all the attitude they have is literally disgusting. I asked several times how much my phone bill would be and they said $180 and I get chargered $320 like HOW ? and when you call costumer service they hang up. Hate this place

12-5-2016 around 12:00pm Waited 30 min. while other customers contemplated shutting off their services, when it was my turn to be helped I was helped by the manager and he was very short and rude with me. I was there to set up new service and phone he offered to two choices one plan with 3 gigs of data and one with 5 that is it he said one or the other, his attitude made me not want to do business with At&t I have had an account for 14 + years and I hold a lot of shares in At&t,I am very disappointed. It is sad that every customer in the store was having problems with At&t. I walked out and I walked out mad...

Google says theyre open till 8 oclock the sign on the door says are open till 8 oclock these morons left I got there at 7:30

Really poor customer serviceI wish I could gave them zero stare

Good 👍

Doesnt even deserve 1 star.

Too bad service too much waiting time no one care about you

Great service

Horrible not for the staff but for the wait time . Only 1 staff member at 4 30 pm with 6 customers waiting

Its a place to pay your phone bill

Horrible people

Good store

Good service

Very professional and kind

Not a friendly store.

Nice clean space. However too many of the items on display are not real products. Just dummy units with a photo attached to face to make them look real. They should all be real in a proper store. Also no Pixel 6 to look at...its out and I was hoping to see it live.

Good attention and kindness ... Thank you!

Of the best