Buyer Beware! El Cajon Mossy Dealer wont let you buy your car through a credit union at the end of the lease!My lease ends on 12/8/21 and looking to buyout my lease. I went to my credit union, ran credit, was approved for a loan and have a great rate locked in for 90-days. I was told to walk into the dealer and ask for an Optional Buy Out Contract, 4 pages, which outlines the total cost, fees, taxes, etc. and I would have 3 days to deliver a check to the dealer.I went there Saturday to El Cajon Mossy and Mike Hoefler, the General Manager, stated they would not do an optional buy-out contract. He stated we had to finance through Nissan again. He stated I can refinance through any credit union after I bought out the lease. Well, this makes no sense, as I would have to pay sales tax twice, run around town, and run my credit again. Why not accept a check from a credit union for the buyout, no different if I walked in with a cashier check.This seems unethical and probably illegal. Dont do business with them if they wont work with you at the end of the lease. Check with your local credit unions to get financing outside of the dealer!I believe in supporting local businesses in El Cajon for 30 years, but this really makes me think that this dealer cares nothing about repeat business.

You Guys are a Class Act. On 9/16/21 My wife and I came by not really knowing what to expect . We came home with our Second Mossy Nissan in 18 months. These Guys Stand behind there Product tough.. Not like other Car Companies. That want to give you What ever for your previous purchase. They gave us a amassing trade in price on our FRONTIER. WOW is all I am going to say. From top to bottom it was so pleasant to be treated so nicely. I would like to mention: JAEDEN our Sales Guy, Our Finance chic, girl you rocked it.and Mark the Finance Manager...You Sir, have insured that we will never buy from anyone else,my Dearest Thanks. CARLOS COLEMAN, COLEMAN CONSTRUCTION COMPANY

Both salespeople that helped me were the most helpful that I have ever experienced. I appreciated their efforts, and was amazed by their knowledge. I will recommend both Lupita and Derek to everyone I know that are interested in a car purchase.

Been at Mossy in El Cajon twice in the last 5 months with my two Nissans. Both times Oscar helped me. Hes very polite & helpful. Taking the time to explain the diagnosis of the vehicles. Making sure I understand. He followed up with emails along with phone calls as the transmission was being replaced. Oscar went beyond my expectations. Thank you Oscar and Mossy team for all your great work!

Very friendly and efficient! Helped us get a better vehicle and a perfect warranty!

Very good experience.My car repaired quickly.Happy with Andys customer service.

Great customer service. Each representative made it a priority to ensure I was satisfied at every step of the car buying process. More specifically, Derek, my sales representative, was very friendly and knowledgeable. He took the time to explain every detail about the history and features of each car I asked to look at. Following my purchase, he gave me a courtesy call to make sure I was still satisfied and if I had any questions. I will definitely recommend Mossy Nissan of El Cajon to anyone looking to purchase a vehicle from a group of professionals.

Elijah made sure that we covered everything that was needed on our Murano and even cleaned the inside of my windshield that I asked them to do. Great service!

I was very satisfied with the work done to my car. The workers were very helpful and professional.

We had our 40k service done. They we friendly and did a good job.

Since purchasing our vehicle from Nissan we have had great experience. Recommend my Neice and she purchased an additional vehicle. Sarah is extremely attentive as well as the rest of the associates making sure I was satisfied asking if I have any care or concerns. Making sure all any and all concerns were looked into and corrected.

I worked with Elijah who was very helpful. He was able to find an available discount for my oil change that I didn’t know was available and he was able to get my tire pressure sensor fixed under my warranty that I was also unaware was still active. Great guy that Elijah!

This was quite possibly the best experience Ive ever had buying a car. I had been searching for several days for a truck and not finding what I wanted or needed. Gabe showed me what I wanted, didnt pressure me into anything, worked with my budget, and when it was all said and done after 5 1/2 hours what I wanted, a truck, wasnt in my budget which I was prepared to deal with so he helped me find what needed what my must haves were in a vehicle and found me the best match. He was patient and really listened. Truly made it a pleasurable buying experience. Thank you to Gabe and Travis Im truly pleased.

Very helpful service tech.Carlos Zuniga. Thank You. A+

Gabe Sellers was excellent and was so personable and knowledgeable about our Rogue that we ended up purchasing. There are so many amazing features on that car and he went over everyone of them. He is definitely was not pushy. Marco in Finance was wonderful to deal with too. Everyone in the dealership was so incredibly helpful and kind.

I always love Mossy Nissan El Cajon because the staff is always friendly and treats us with respect. I actually told the local Toyota Dealer that they should send somebody to Mossy Nissan El Cajon so they could learn how to treat people. True story. Also if you could send me some promo stuff on the new Z, it would probably help influence me to buy one when they are out.

Super bad business. On 10-9-21 I went in to the office not knowing what to except. I looked around and saw some vehicles and Right away They told me right away they deal with mission federal credit union As a direct lender. Because I told them I am pre approved with them, they told me to test drive a car to show my family and I didn’t want to but they said go ahead and I said ok, when I got back I told them and I brought them a check from mission federal they said they cannot accept it ( new policy ) as of last week. Their main deal was I needed to finance with them and the lender they wanted me to.. (they choose for me) they couldn’t beat my rate or terms, and said they don’t get enough incentive with my check. I told them I wouldn’t do business like that. They wasted my whole day by having me test drive the vehicle knowing they wouldn’t accept this check with mission fed which when I arrived they just told me the work with directly. Horrible service and horrible honor system. I understand business but they did their partner and myself a disservice. Oh by the way I went and asked around and asked to another mossy Nissan in CV and said they would accept the check, I had asked if they have different policy’s they said no. They didn’t understand why they didn’t accept a check from mission federal. Not the best service or transparency

The gentlemen that helped me was named Dan, Nice guy great personality. Followed up with me right away after my car was checked. My car was fixed quick and washed even though my car is always clean but that was a nice touch. appreciate all the great service.

As a first time buyer, I pulled up to the parking lot thinking I may or may not end up going home with a car today, but with God’s grace and the amazing help of Mr. Joe Chavez, I ended up leaving the building with a 2020 Honda Civic. Joe broke down the fundamentals for me and I couldn’t thank him enough for his time and support. I didn’t know how to act after this man. I was anxious and excited all around, but definitely left the dealership feeling like a winner. Thank you all and thank you Joe. So yup, it’s a 5/5 from me.

👍👍👍 My go to place from now on. We had a great time while waiting; holiday weekend, three and a half hours, walk-in 🙄, oops! My bad!🤣The service was great: He kept me updated but not intrusive, respectful, professional and fuuunnnyyy. My mom had a cup of coffee and I had three hot chocolate cups... oops! 😁The name of the mister who got me set up didnt have a name tag and I cant recall him telling me his name, otherwise I would mention it in capital letters. He made us feel among family 🥳 Thank you El Cajon Mossy Nissan, you rock!!

I was there early in the morning and they approached me instantly. I asked for my car’s brakes oil change and it was faster that the time expected. The guy was really nice and helpful. I do not remember his name (sorry!), but he was stationed in the first computer as soon as you enter the building (left side).They even washed my car. That was a surprise!!Thank you!!

I received a coupon in the mail for a 29.95 oil change if i came to the service center with certain restrictions of course. When i got there i was told that my coupon barely applied to my 2015 rogue that i purchased brand new from the dealership (and ONLY took it there for all its maintenance) was almost not even eligible because it took a synthetic oil.This makes no sense for me since it has always taken a synthetic oil since day one with carefully maintained service records and done ON TIME by you people. the car is now only 4 years old and never been touched by anyone ELSE but a nissan service person at your service department and ON TIME, EVERY time. I ended up paying almost 80 dollars for what should have been a run of the mill oil change with nothing else!I will not be going back if this is how your coupons work even though i have been a loyal customer and come back for every single thing my brand new car required. I have followed everything the car has required up to this point and i have never made any changes from what i was told it needed since i bought it.

I have always tried to book appointments with Sarah and will continue to book with her. Every experience with her is such a pleasant experience. She follows through on all concerns, communicates in a timely matter, and no matter the time between services, she always remembers me and details of my life.

Didnt have ths bolt we needed, for a jeep front end ! ( blame It on the supply crisis !)

Hands down the best car buying experience weve ever had! Cory was very honest throughout the whole process and there were no tricks typical at so many other dealerships. He helped me find the perfect used vehicle after a couple horrible experiences with other dealerships. AND the whole process only took like an hour and a half and that included the test drive and everything!! Unheard of. I would not hesitate to do the drive again to see Cory and purchase another vehicle from Nissan El Cajon.

The 5 star goes to the parts department Hector the man who knew what he was talking about exprt and helping people with passion from his heart thats what I like to see in every service department

No complaints, just want to thank my advisor for having the patience with me as I was learning more about my new vehicle.I dont have a specific advisor when taking my car in for service. They all have been extremely helpful and understanding. Making it easier when scheduling an appointment.

Sarah is hands down my favorite person in the service department. I am so happy to have her as a service advisor and can always trust her when it comes to what’s needed. Everyone works extremely hard to make everyone happy and I couldn’t be more thankful. I’m a proud owner of 2 Nissan Altimas and it’s all thanks to their time and dedication that my cars are fully functional and run smooth. Thank you to the entire service department and everyone who works so hard to make the consumers like myself happy.

Wonderful customer service from Derek Cornell. I was looking at two vehicles online, requested information and he responded quickly and efficiently. Went above and beyond to explain details and answered all questions I had. Saw me the very next day in store and had both vehicles ready to show. He’s extremely knowledgeable in his area and knew all aspects of both vehicles. From start to finish, it was a easy, smooth purchase. Will be recommending his service to anyone looking to purchase a vehicle online or in store. All the staff was helpful and made my first car purchase a memorable one.

My salesman was Derek Cornell. This is my 3rd Nissan purchase from Derek. He is an excellent salesman. Very knowledgeable and helpful. And most of all, not pushy at al! I have referred friends and will continue to do so.

Amazing customer service. Job was also done correctly and within a reasonable timeframe.

Talk to Chad King if you are looking for a vehicle, he is friendly and extremely straight forward.

I was attended fast and quick, they listened to what I wanted and delivered it. Best experience Ive ever had buying a car. You deserve A+

The best customer service ever really felt at home with Joe Chavez!!! Definitely will recommend anyone to make their next/first purchase with this guy awesome person.

I went in for an oil changed. Daniel helped me and gave me excellent service. Very friendly and knowledgeable, would go there to get service again because of him.

It was great, I have no complaints. The service took about two hours, which I expected that. The service rep was also polite and had good customer service. Thanks.

My service advisor, Andy, was courteous and professional. The service area was busy, but my oil change took just less than an hour. Also, the lounge waiting area was comfortable. I will definitely continue to get my service work done at this location.

Nice AND RELAXING VIBE. ANOTHER INSPIRATION STORY. GABRIEL IS THE MAN. BEAUTIFUL SPIRIT AND ❤! NO PRESSURE JUST TALKING ABOUT LIFE. HE SAVED ME A LOT OF $$$. TOLD ME MY CAR THAT I HAVE IS OKAY TO DRIVE BUT HE WILL KEEP HIS EYES OPEN FOR ME! NOT TRYING TO HUSTLE ME. LOOK IM GOING BACK TO PURCHASE IF GABRIEL IS THERE. IF NOT HE C IS ONE TOUR WITH ME SELLING HIS DREAMS! I KNOW I PROMISED HIM SUCCESS! TRUE STORY AND FACTS....THANK YOU GABRIEL...GOD IS GOOD ALL THE TIME....

This was my second car purchased from Mossy Nissan El Cajon and I am more than satisfied then the 1st time. Joe and the rest of the staff are great!

Andy Fisher has always treated my wife and I with respect and professionalism. He told me about a pre-paid oil change program and I accepted the terms. The service was completed quickly and satisfactorily.

Dan Wordelmann is an absolute superstar. Had to have repairs on my Nissan 370z on a short notice and he went above and beyond any expectation I had to make it happen. Having someone like Dan in the service department raises the bar for the whole organization and is the reason Ill keep coming back.

I came in for a service and was greeted right away. I then when into your sales area and was speaking with Gabe. My overall experience with my tech who serviced my car and Gabe was great. Gabe never pressured me, he listened to what I was looking for and sure enough he hit it on the nail with what I wanted in a vehicle, price, warranty etc. Thank You Nissan for a great experience because every experience Ive had at a car dealership left me thinking, not about the car I wanted, but I want to go home and get out of here.Helen

Sarah in the Service Department is the best. Ive been coming to her for years in taking care of my 2014 Rogue. I can trust her and she always put me in ease about my car. Sarah is the BEST!

My Rogue was in there for almost a month and they let me know what was going on every step of the way. They called when the part was on order, back order, when they received it and was working on it and finally when I could pick it up. Now thats service. 💯

Aaron was a great salesman. He wasn’t pushy and was very easy to work with. I will be returning to Aaron for a second vehicle in the near future. Thanks Aaron.

Oscar was very professional and helpful in explaining the process of working with the service center. He was also was willing to work with 3rd party warranty company to resolve payment and repair. Appreciate the help.

They where very nice and Didnt expect to be done quickly.

The dealership is clean, spacious and comfortable. We ended up loving the car & decides to pull the trigger. The staff is very easy to deal with and professional. Our sales person is so helpful, and we like that he is not pushy. I would say that me and my husband have an excellent experience overall.

Poor experience and Service, with the Service department at the El Cajon location. I have my 2019 Nissan Altima at another dealership. I told them that my car was diagnosed there with a P059 code from the onboard computer. I knew that, before I took my car into the other dealership, which I have a warranty with, because I used my OBII reader and got the same code. I came into the El Cajon Service Department, and I asked for assistance in determining the price for the part and labor, but they gave me the Cold Shoulder . The Service department Rep, was talking about how they had to run a diagnostic test on my car again on their end, And they could not help me unless, I brought my car to them. The Service department Rep, then asked his Parts department co-worker, and without actually looking up the information, he blurted a figure off the top of his head. Needless to say, I will never come to this location again, as I am not sure if it was just laziness or racially motivated.

Quick, easy, no tricks or gimmicks. Salesman was knowledgeable and straightforward.

I got to take home the car i wanted. Its absolutely beautiful. If you need help ask for Jayden he was awesome!

I brought my car in for 2 different dignostics and an oil change. When I left the dealership there was a strange sound that came out of my AC that I had never heard before. When I told my service adviser about it, I was told that I would have to pay another 160 for a diagnostic of the problem and would need too pay to fix it. I informed him that I had never heard that sound before and it had happened while the car was in the dealers hands and was told that there is nothing that they can do about it.

The process of buying my third vehicle with Mossy Nissan was pleasant and fast. Cory, my sales person was exremely helpful and patience.

Daniel was training someone at the time but still did a great job communicating

I went just to look. And with Corey’s enthusiasm and suave I was hooked on the dealership and the car. I’ve always been a mossy fan and Nissan has been in the family since I was born. But Corey brought out my own love and appreciation for the company and brand. To see the effort someone will go through not for a sale but for my comfort and experience shows me that this is a place I can trust. Corey at Mossy Nissan In El Cajon is doing it right and made buying my first car an amazing experience.

I just bought a new car here and the experience went great. I went to 4 other dealerships before this one and all of them were horrible. Cory, the sales manager, and Manny, the financer both were fantastic. Very friendly and helpful. Neither of them were pushy, tried to get me to stay, or tried changing numbers at the end. I would definitely recommend going here for a stress free car buying experience.

All work was explained before hand and done fast and efficient.

I really appreciate Corys assistance. He has helped with every car I have leased. This will be my 3rd car and this time he walked me through appropriate steps to finance with the help of Travis and Marc. I am truly grateful for the patience he has shown throughout the years.. He walks me through all the features and gets me all set up before I pull out of the lot... and it doesnt stop there. He has been available to answer any question and assist in anyway possible everytime Ive called in the past 6 years. Kindness really does go a long way. Thank you Mossy Nissan El Cajon, Cory is a gem.

We love our new car, but I wish we could have gotten the blue Rouge SV. Overall it was a great experience to shop there. Gary was very helpful and polite to us.

Horrible just HORRIBLE. I made an appointment to drop off my car to get an oil change. My car was there at 7am. I never got a phone call or an update and when I dropped off the car the service tech seemed overwhelmed and was rude. “ He told me to sit down over there”, never even looking me me in the face. When my car was ready my husband complied to the manager. The manager tried to justify the employee action by saying, “I know the service rep, I brought him to this location with me”. I will never recommend this place nor will I ever buy a New car from this business. I am in the market to buy a new car and this experience has look totally turned me off from anything Nissan.

Very nice and professional employees and very understanding

Tonya G. is amazing and so was my service advisor Oscar. I will continue to do my business with Mossy due to the two of them and their perfect customer service.

Derek and later Joe helped me get into my new car with a much lower interest rate than expected and then delivered it to my work. The process was relatively quick and easy and I never had to miss any time from my busy work schedule.

I took my Nissan Rogue for service and Service Advisor Andy did an excellent job from start to finish. Thank You

My sale rep and financial rep was absolutely amazing. Highly recommend them and will continue to return for another purchase.. Aaron you ROCK..!!!!

Derek was awesome until I signed. After that no comment, don’t recommend Mossy El Cajon

Tried to upsell me on fule injection fluids and tried to get me to trade my car in. Just ridiculous.

It has been 20 yrs since I have bought a new car and I have never been treated as well as I was by the staff at El Cajon mossy Nissan. Great customer service! Thank you!

Always awesome! Everyone is professional and nice! Thank you!

Well the sales person that helped me which is Cory Gruba did everything in his power to make sure I was able to purchase my vehicle with no issues .

Thanks to Joe Chavez, my daughter is driving her first car - a Certified Pre-Owned 2020 Versa. Great safety features and a great value. Thanks also to Marco Obeso, who handled the paperwork. We were in and out in under two hours. Highly recommended.

We were met with a smile as soon as we walked in and out experience continued to be great! Gabriel was so helpful, answered all of our questions and we felt at ease through the entire process. It was refreshing to be able to shop for a car without feeling pressured or pushed and to actually have someone really listen to you!

Oscar Araiza went above and beyond to help myself and my wife get both of our 2016 Nissans (which we bought there at Mossy El Cajon) serviced on what seemed like a busy day. Oscar never let on that anything about squeezing in my wife’s unscheduled service was a challenge. He was cool and smooth as ice cream.

Unfortunately had an Extremely bad experience today 7/4/2021 during the in person negotiating/purchase attempt process, Made and online inquiry over a month ago to this dealership because we had a very pleasant purchase experience previously of our 2020 Rogue, at that time the sales representative and finance team went above and beyond in showing care for our needs and provided a very good deal we were mutually satisfied with; this year we wanted to explore our possibilities of trading for a 2021 model we made an inquiry on May on the website and got emailed back from Joe Chavez, we held off following up for a couple of months and finally decided to go today on July 4th thinking we would maybe get good deals due to the holiday, upon getting there we test drove one of the Rogues on the lot (Blue SV) although it wasn’t the one that we liked, we liked a Boulder gray SL Model, we took a look at that one and asked Joe to please help us see what deal they could offer us, he came back with the information from finance and said unfortunately he could not offer any discount on that vehicle because that model was selling very well and most likely he could get a client that would pay MSRP for it, he did offer a better interest rate deal for the Other Rogue (the blue one we didn’t want) and also mentioned that since we had gotten a great deal on our previous purchase he couldn’t do anything more this time. We told sales representative we would wait and come back, we came back one of our relatives was with us and he asked if there was a possibility of us getting a better deal and was told by Tonya Guccione (Sales Manager) that he had no idea what a great deal we were being offer by her, that she was “no bull shitter”, at that point in time we decided to leave the dealership as we felt not only unwanted but also treated with great disrespect.I got a call later by Tonya and she was explaining the financial reasons for her proposal of the deal, I explained how we felt, and the fact that the use of foul language with our relative was unprofessional and disrespectful to us all, she said that it was in an employee context, I replied that such language was inadequate even between employees, she said she apologized, so I asked her again if they were able to work with us within our needs, she could not, so I respectfully informed her our conversation was over.She called again and said she had great news for us and that she is trying to sell us a car, and is working on a deal for us. I am pending her further confirmation to see if this will work out for us, I am honest in reiterating however that it has been a negative experience.I will update my comment when I have more information.

We arrived early for our appt. and were out in a little over an hour!

Service was wonderful, everyone nice, cost a lot, but what doesnt! Thank you. Always get service from Mossy.

Excellent customer service especially agent Cory. At mossy nissan of el cajon.Cory is very patient and does whats needed to satisfy his clients need.

Decided to purchase vehicle when lease ended. Props to David Sapp..he was kind and went above and beyond to provide the best price and answer all my questions. Thank you David and Mossy Nissan.

I was quoted a time frame and the service was quicker than I was quoted. The advisor that checked me in was very friendly, personable and helpful. I bought my vehicle from Mossy Nissan of El Cajon and have taken it there for service twice. I will return in the future for my service needs

Manny Jurado (Sales Manager), Gabe Sellers (Product Consultant) and Sarah Tapia (Service Advisor), I cant thank them enough. I am excited with my new purchase and I am pleased on how well these three individuals take care of me and my cars needs. Ive had my share of bad experiences and that has all been over ruled with the welcoming service Sarah provides me, the patience and understanding Gabe Sellers provided me in sales (Im not the easiest to work with), and the environment full of laughter Manny provided when I signed my documents. I highly recommend Gabe when looking for a new car, Manny for the best deals on warranties and Sarah for any return trip needed for servicing your Nissan.

OUTSTANDING CAR BUYING EXPERIENCE FROM START TO FINISH! I was so close to pulling the trigger and purchasing a car from another dealer, but luckily it didnt work out and I ended up on the lot of Mossy Nissan El Cajon. I am SO GRATEFUL that I did. Joe Chavez was the sales associate who helped me and he was the very antithesis of what you expect from a standard used car salesman. Joe is PATIENT, professional, knowledgeable and honest. He earned my trust and my business for life. He was able to get me my absolute dream car that had he not asked, I dont think I ever would have mentioned because I assumed it was out my budget. But it wasnt. It was an hour before close and you never would have known it, he was taking his time to answer all of my questions (of which I had many) and he made sure I was HAPPY and that it was within my budget. Im still in awe that I own such a beautiful fully loaded vehicle. I would not have bought this car if it wasnt for Joe. I have to also share that Mark in financing was EQUALLY as EXCEPTIONAL! He was so friendly, and has more than 20 years of experience in the industry and it shows! He was able to finance me at an incredible APR, and keep my payment within my budget even after adding an extended warranty, alarm, and gap insurance (highly recommend all three.) In these unprecedented times, Im so grateful to have stumbled upon this dealership where their sales and finance teams are people of integrity and professionalism. I cant say enough positive things about this team, and they really did make what could have been a very stressful experience one that was enjoyable and memorable. Im so happy with everything about this interaction. THANK YOU JOE AND MARK FOR GETTING ME MY DREAM CAR!!!

Fours Nissans later, a Titan, a Frontier and two Altimas we are still very happy with Nissan. We could not be happier with the service we receive either.Gabe is Sales knows exactly what we want and finds it when it is time. No hassles, just straight forward and knowledgeable. If he does not know the answer to my question he will find it fast.Elija (Check spelling) Runs a great service department and actually cares about his customers.Sara is our go to in the service department and is just awesome. So much in fact that I now send our chevy sales fleet SUVs to her for service. You are not going to find her trying to sell you services you dont need.I had to send send both trucks to the body shop, one for an accident, the other for a factory defect. Although it takes such a long time for them to get your vehicle back, the work is great!Class act from Sales all the way to Management. We will be Nissan fans for some time if this level of service continues to impress.

I took my car in for its 30K service and a recall. When I booked the service, I was expecting to pay close to what it showed online, which was around $300. Well, I paid $500 in labor, plus around $130 for the parts, etc...the staff is great and it seems like it’s always busy. Luckily they had a rental since the recall was going to take a few hours. I’ll most likely only return for major maintenance due to my warranty.

From service to sales and everyone in between I felt truly welcomed. Great group of people! Purchasing a new vehicle can be scary and overwhelming, but my experience was the opposite of that. My voice and concern was valued and I couldnt be any happier with my new purchase.

Called to schedule an appointment and the gentleman told me no problem and had me in a couple hours later. This being my first Nissan I had a question regarding oil maintenance and the gentleman on the phone was very confused about what I was asking so I told him not to worry about it and I’d follow up when I showed up.Showed up for my appointment and the gentleman taking care of me went on and on about how he had 25 other cars and they were closing at 4 and he would “do what he could, no promises” I said ok not a problem…..he seemed very stressed out because as he continued with whatever computer work he was doing he continued to tell me how backed up they were and he would do what he could. I said no worries, at the end of the day we can just reschedule right? He said we could but he would do his best, again…..no promises.Just kept thinking why would I be scheduled so quickly if this guy was this backed up? Wondered how the appointments are scheduled and if they’re communicating effectively with each other.As I walked out I remembered my service question so I asked the gentleman my question and he gave me a very quick response. I said ok only reason I’m asking is because I saw on the Nissan website this info here, without looking at what I was showing him he said no it’s this. I said ok well maybe you should talk to the big boys upstairs because others may not have the luxury of talking to you and could possibly damage their vehicles going off what Nissan recommends.My service was done in about an hour or so, which made me wonder what all the hooplah was about being so backed up.Next time around I may try the National city location to see if I fare a little better. Kind of felt like a bit of a bother and when dealing with questions the guy was a little condescending.

This review is a about the service Ive been having at mossy Nissan. Great place to service your car or any car. Ive always had great experience especially with my service advisor Matt. Hes always been going above and beyond to make sure that Im satisfied with the service and the condition of my car after It had been returned to me. Thank you mossy Nissan and Matt for taking great care of my car and a timely matter every single time.

Very help full listened to what I said and all around friendly

Sarah was really great! Her customer service was on point! I was happy to be there because of her. Best customer service I have ever had at mossy el cajon!

UPDATE Monday April 26, 2021I was promised a refund for this maintenance package. I have called several times and left message still not respond. Today I called and was hung up on. Shame on you Mossy Nissan for these deplorable, dishonest practices of ripping off veterans.Veterans beware! I purchased a vehicle from here back in January. At purchase a fast talking finance guy name Manny talked me into buy some top of the line package where I dont pay for maintenancefor the life of the vehicle. Manny said oh this covers belts and hoses for life any maintenance issue you take the car to any Nissan dealership nationwide and the vehicle will be fixed for free. Fast forward I bring the car in for the service and find out I was scammed. There is no such package. MOSSY NISSAN SCAMS VETERANS AND DOESNT HONOR THEIR WORD.

I just want to thanks Joe Chavez for his time and patience towards my recent purchase at Mossy Nissan of El Cajon.He help me and gave me options in selecting a vehicle for my wife. Im very pleased with his service and character.Thanks once again for a great service provided. Roberto R.

I made an appointment for 10:45 today and received a text confirming the time and date. I arrived a few minutes early and staff said my technician would be with me after his phone call. While waiting there were at least two other vehicles that arrived after me who were helped and their vehicles driven to the garage for service. I waited till about 11:03 and no one came out so I left.

I took my car into the service department for an oil change and tire rotation. Let the person working with me know I needed my car fully checked out because I was planning on driving to LA with my nieces. After leaving the lot I was informed by a different driver that my tail light was out. I thought that things like this was part of the inspection of the car. Im extremely disappointed.

Overcharged to say whats wrong w the vehicle. Long wait to check in and out.

Just to change the oil and multi point inspection, I waited for more than 3 hours

Cool place! Jakes the man🤙

Elijah, Sarah and almost everyone Ive done business with at this Mossy Nissan (El Cajon), has always been very professional compassionate and genuinely lovely. Todays visit was no different. In this COVID-19 era, theyre doing things right, following all pandemic protocol, and still offering top-notch service in a calm, clean and friendly atmosphere. Great job!

Sara is very helpful and friendly and a very hard worker and made sure to get my car back to me in a timely manner

I went back in after an associate told me he would price match my oil change because as of 2017 I haven’t been getting it thru Nissan.the last time I had work done it was a hassle and when I got my car back my center light in my car fell there isn’t glue or anything else holding it up so I’ll have to tape called the Monday after I picked up my car nothing called a few more times nothing... I called months later to make and appointment for my oil change with him... I went in to find out the associate was no longer there ( I spoke to him Friday went in Monday.. I was told they would call me to check warranty on my looking at my light and never heard back from anyone. This location is so bad at calling back I’ve called 2/3 times in a single day and wouldn’t hear back. When you get there everyone is so nice but there’s never any follow thru. I only go here because I live across the street. Every time I’ve taken my car in I always have to call and follow up usually take about 3 calls. Last time they kept my car for over a week with no call back... horrible

Great salesman... David! Got things done quickly and very nice guy

We had a great experience at Mossy Nissan. We knew we wanted a dependable car that would last us many years so we went to Nissan with a plan to just check it out and maybe one other car dealership. On arrival we were met by David who was friendly and very knowledgeable about any car we pointed to. He would unlock them and let us sit in them. My boyfriend ended up loving a Maxima while I loved one of the Rogues. We had been approved by our credit union but David found us a better deal than we had expected. It was so smooth and surprisingly fast that I asked about maybe trading in my car. Normally I would never ask, I know car dealerships can low ball you on trade ins but they offered to paid it off and still found me a great apr and monthly payments! We both left with new pre-owned certified cars! I’ve never in my life have had such a great experience buying one car let alone two cars! Thank you so much to the friendly and efficient team at Mossy Nissan El Cajon! You all made the experience amazing!