Clifton Mercedes Independent Sales & Service
1033 W Main St, El Cajon, CA 92020, United States
Clifton Mercedes Independent Sales & Service
Review №1

Its nice to walk into a business and see a sincere smile face. Thats Gary. He understood my problem and investigated further. Calling for more info and following through. Took interest in What have you been up to Oscar? Called with estimate and timeline. Exemplary experience at Clifton Mercedes. Thanks you.

Review №2

Awesome service! Thank you Ryan and everyone at Clifton Mercedes for your professional service and attention. And thank you also for the license plate frames you kindly and courteously placed on my Mercedes. My GL 450 is looking fabulous!-Raül

Review №3

Great service & welcoming staff! You can tell they are very efficient & love what they do! Ryan took care of my vehicle & also gave me a few recommendations to keep the cars longevity alive. So glad I came across this spot rather than a dealership! 10/10 service! Recommending anyone with a Mercedes to get their cars serviced here.

Review №4

I highly recommend Clifton Mercedes for your Mercedes service needs. Ryan and team are awesome. They truly care about you and your car. Customer service is top notch. They have top qualified mechanics that can troubleshoot anything. They take the time to listen to issues you may be having with your car and address them. They dont up sell services or parts you dont need. Ive been taking my car to them for several years and highly recommend you give them a try. You wont want to go anywhere else.

Review №5

Yes, its Debras 2011 MBZC300, but I am the one that brought it in for service. Im Debras husband. I happened to see Clifton Mercedes place of business after I had just paid a $2500 maintenance bill to another Mercedes service shop. I went online when I got home and found glowing reviews on Cliftons website, so I decided the next time the car needed service I would try them. I called on a Thursday afternoon hoping to get in the next day, and Ryan was able to squeeze me in. I decided to wait in the waiting room(comfortable couch, AC) since the car was already in the service bay. Before too long it was ready, and to my amazement the price Ryan quoted was the final price and it was very reasonable. Relief at last! I will be bringing the C300 and any MBZ we buy in the future to Clifton.

Review №6

Brought my car in for A service. Staff is professional and friendly! It was very comfortable waiting in the lobby for my car, and the wait was rather quick. Definitely recommend!

Review №7

Taking your automobile to the MB dealership can be a friendly experience, and your Mercedes may be repaired correctly as well. However, those visits are often fraught with anxiety, uncertainty, dread, and a jolting invoice.At Clifton Mercedes your experience will foster a sense of confidence that you will value. Trust me, Ryan is like having you own concierge, making your car care needs as convenient as possible.I have found value in this family owned business and do not second guess recommended service or repairs. But my inclination to favor this personal care is not enough for repeat patronage unless the repairs are done correctly; and they are!If your Mercedes is older or brand new requiring factory authorize service, I highly recommend you stop by or call for your next service, Clifton will not disappoint.

Review №8

The staff at Clifton was Very Very respectful and Honest about the repairs. AVOID the other place on La Mesa Blvd they are unprofessional. THANKS 😊 to the staff at Clifton Mercedes

Review №9

Clifton came highly recommended by German Auto Repair and my son-in-law, and I have to say they were right in their praise!!! Ryan was uber-nice to work with and was fair in his estimate. The work was done quickly and to my satisfaction. I would recommend Clifton to anyone needing service to their car!!!

Review №10

I am so impressed with Clifton Mercedes this my 2nd 5* review. If you ever thought the maintenance of a Mercedes was too expensive, it is not with Clifton. They keep my car in top condition never recommending unnecessary work! Fairly priced. As long as they are in business I will own a Mercedes! Rosemary A

Review №11

They are HONEST RELIABLE TRUSTWORTHY... I highly recommend them over the other Mercedes shop located La Mesa.... The staff at Cliffton Mercedes are True Proffesionals

Review №12

I had been going to a dealer for service up until today. At Clifton Mercedes, I received quality service for less money, and they were done in a reasonable amount of time. Ill be back!

Review №13

This business deserves 10 stars!! They are always professional and courteous. I’ve had my car worked on here for the past five years and can’t say enough nice things about them! Thank you for taking such good care of me!

Review №14

Great service department personnel, very clean business.

Review №15

I purchased a new Mercedes Benz E400 and needed to get an oil change and filter. However, I was skeptical taking my vehicle to a Mercedes Benz Dealership. After hard research online I found Clifton Mercedes and took my car in for maintenance. Ryan was very professional and knowledgeable he assured me that everything used in the shop are OEM and follows the guidelines and standards for Mercedes Benz vehicles. The price was fair and I can’t complain! Fast turnaround and Ryan was even honest to let me know if I don’t plan on keeping the vehicle I won’t be due for another maintenance until 10,000k miles. However, if I am keeping the vehicle (which I do plan on) I should come in for Service A two more times (5,000k miles) before getting a service B which includes more maintenance on top of Service A. I plan to stick with Clifton Mercedes for all my maintenance for my vehicle. I will be a loyal long term customer there’s no doubt about that! If you need maintenance done for your Mercedes Benz you should check out this shop if you haven’t already! They are an independent experts on all Mercedes Vehicles.

Review №16

Absolutely the best place to go for servicing your Mercedes.First, this is a family business. The son, Ryan, works the front desk while the dad, Mark, still turns wrenches in the shop. Talk about a true vested interest in your satisfaction!Weve taken our various Mercedes there for years for service.Dont think youre missing out on something that the dealership offers because youre not.A HIGHLY recommend!!!

Review №17

I will never go back to a dealership again! Everything I could possibly ask for is here. They can do it all and at a good price. Nice guys and I recommend them to everyone!

Review №18

The integrity in which Ryan does business is first class. Always looking out for his customer even if it means the car needs to go to the dealer for some work. I would not go anywhere else.

Review №19

My Mercedes has a common oil seepage issue. A dealer told me that it needed to be fixed at a cost of $,1900. I took my car to Clifton for a second opinion. Mark Clifton looked at it and said that it was common and rarely needed to be fixed. A year later I took my car to Clifton for the B service. The mechanic thought that the seepage was so minor that he was not going to mention it. I recommend Clifton for service and repair. They are honest. They do not try to upsell or tell you that you need something that you dont.

Review №20

Great place to get your MBZ tuned and pampered. Run by a father and son team that really know what theyre doing. Straightforward and efficient.

Review №21

Thank you every one in clifton.very honest people.i recommend evey one to go and repair,maintain your car,check clifton first before going to any dealer.Nabil

Review №22

These guys are the best, honest fast and friendly. I wont take my car anywhere else. Highly recommend!

Review №23

We have been using Clifton Mercedes since1990. Technician Jim is super for locating a problem and making the appropriate repairs. Mark and Ryan have been so honest and helpful and I have never had reason to question their judgment. When I picked up my 2008 MB55 AMG I was delighted at how it ran like showroom new and looked as good. They use a fantastic detailed and I have it done yearlyI highly recommend Clifton and have referred them to several of my friends who have been happy with the service

Review №24

Ive taken my C63 to El Cajon Mercedes several times. After paying way too much money and waiting for unbelievable amounts of time I finally to my car to Ryan at Clifton Mercedes. He not only cut the repairs price in half he completed my car in the time he estimated. They did a fantastic job and I will now only have my car serviced at Clifton.

Review №25

Clifton Mercedez deserves more than 5 starsThey do excellent job in all they do.Quality job is the name excellent for their service. Keep up the goodwork❤️

Review №26

Clifton has been our go to for Mercedes repair for many years. We have recommended them to friends several times. They are honest and have integrity - not always something easy to find when getting your car repaired. We are so thankful to have such a good repair shop where we know we will be treated fairly and with respect. Their pricing is totally reasonable and they do not try and jam you. We couldn’t be happier with their service and the work they have done on our cars. They are the best!

Review №27

Ad to replace the rear power sunshade on my E 350. They did a great job for substantially less than what was quoted by Mercedes El Cajon. First time using this shop. I was impressed with the whole experience. When installing the shade, the technician damaged the window tint. Ryan had the tint replace with an exact match the very next day. I inquired about service cost and the quote was also much less than a dealer. Very professional operation.

Review №28

We have been going to Clifton for several years servicing our cars. They have been nothing but honest with quality workmanship and great customer service. I would recommend to any of my friends and family, and have done so. They never jam you on repairs or costs. They have super high integrity and are always going the extra mile. This is a great repair shop that you can trust.We highly recommend.

Review №29

No need to go anywhere else! Clifton is great on every aspect of auto repair. They listen to your concerns, come up with a plan that works for you, and dont try to up sell you on doing work that is not needed. They make you feel like part of the family. Prices are fair, work is completed in a timely manner and you always know what is going on, because Ryan will keep you informed.

Review №30

This place is really an alternative dealer place uses original parts love it

Review №31

Paid $200 for a pre-purchase inspection here, I live 700 miles away. Ryan was very patient with me on the phone as I went through a list of my concerns, and solidified my decision. Thanks

Review №32

Clifton Mercedes restores my faith that reputable, fair and honest businesses still exist. Ryan at Clifton Mercedes went above the mark by getting a factory generated problem corrected on my Mercedes at no cost to me. You heard right. I was prepared to go deep in my wallet because the problem was not obvious and the solution was unknown. Ryan gave me a fair best case estimate before things got started so I thought I knew what to expect when my car was ready. The folks at Clifton Mercedes diagnosed that the problem was part of a recall fix and drove my car to the dealer to get fixed, same day no problem. What a surprise to get my car back from Clifton Mercedes the same day I dropped it off good as new, without spending a dime. Wow!

Review №33

Best MB Repair shop in San Diego! Mark and Ryan take excellent care of their customers, their professionalism and customer care is second to done.They are honest, fair priced and will give your MB the best of service. We have been going to Clifton for many years, I would recommend Clifton over the Dealership!

Review №34

I have been bringing my various Mercedes to Clifton Mercedes Service for 25 years now. I trust them to diagnose any issues with my car and I have the confidence that the work is done correctly. I enjoy the personalized service that Ryan and Mark always provide me. They are the best!

Review №35

Great service once again. Weve taken our ML there for awhile now and always have friendly professional service. Also a very nice AMG E63 on the show room floor for sale at the time of this review. Time to start saving up!

Review №36

Ive been going to Clifton Mercedes for decades and their service is ALWAYS superior! They always go the Extra mile. It is such a pleasure going them because they not only really care about your car they care about you. They are the nicest people and so pleasant to deal with. Im so grateful I depend on them to keep my Mercedes in tip-top shape which they certainly do! Glenda Feilen

Review №37

Mark Clifton and his son Ryan own and operate this terrific Mercedes independent sales and service business. Friendly, knowledgeable, competent and professional, Clifton Mercedes provides quality service and workmanship while being forthright and honest about what needs to be done. As most know, car repair work isnt a perfect science, so you can trust Clifton to troubleshoot and fix problems right the first time and to guide you in the right direction for prioritizing repairs. They truly care about their service, work and treating the customer right! I highly recommend them above all others!

Review №38

After years of paying top dollar for service (at times unnecessary) among dealers throughout San Diego, we found Clifton Mercedes in El Cajon. For the past 5 years, theyve taken absolute excellent care of our 2000 CLK, always honest and professional about what service is really needed. Their service has been excellent, professional and reliable. Their prices are always reasonable. They are our go-to choice for automotive care (and theyve reliably referred us to similar local mechanics for our other vehicles).

Review №39

Clifton Mercedes is an absolutely wonderful independent auto shop that creates an atmosphere where customers feel valued and respected. I have complete trust and respect for the automotive technicians that work on my car. The owners are kind and respectful people honor the relationships of their customers.

Review №40

When it comes to auto repairs, you are at the mercy of either the dealership service department or auto repair shop, especially when repairs can be astronomical. Best decision I ever made was to take referrals from two people to call Clifton Mercedes. This is a family-owned and run business and most of my dealings have been with a Ryan Clifton, but I am pretty sure he has learned his amazing scruples from his dad Mark. Not only do they not recommend you do unnecessary service on your vehicle, quite unlike your normal dealership service department, but go beyond to call the dealership to make sure you still have a warranty on a repair that will be extremely costly, and even set up the pickup of your vehicle from the dealership. This is one amazing local business and I highly recommend and will continue to refer others.

Review №41

Needed a auxiliary battery replacement on the E3 50, called around several places and found the best price at Clifton Mercedes, their service was extremely friendly from the initial phone call to the conclusion I would definitely recommend this place and will be returning.

Review №42

We bought our last 3 Benz from Clifton. Service and expectations far exceed any dealership we’ve been to through the years. Value and quality also unsurpassed. Can’t say enough. A+ all the way. .

Review №43

Ryan and Mark are the best MB shop in San Diego. They are fair, customer oriented, do great work and always keep you informed how repair is going. They are what others should strive to be.

Review №44

Great people here at Clifton. If you are worried about the cost of service of your Mercedes you will be very happy to know this shop. Over the last five years we have had repairs from suspension air bags to key fobs done here at way less expense than dealer prices. Good place 100%

Review №45

First time Ive taken my car here for service and certainly will NOT be the last. Makes you feel welcome very nice atmosphere 200% better than the dealership.

Review №46

Friendly staff and would recommend his services over any Mercedes dealership.

Review №47

I have been using Clifton Mercedes since 2007. I still use them today. They will never charge you or try and get you to do anything to your car that does not need to be done; unlike many other Mercedes facilities or official dealers; (Upsale). The same employees have worked there for years now which tells you its a great place to work and ethical. (no employee turnover). Run by Ryan and his father Mark, I always know my questions will be answered truthfully and I have no concerns of what information I am receiving, unlike experiences I have had at other shops.Use Clifton with confidence.

Review №48

Ryan and Mark Clifton are the only guys I trust with our Mercedes cars. Ryan and Chuck have been taking of our Mercedes cars for over a decade and they are fair, honest and get our cars done quickly. I dont have to call them to see when the cars would be ready because they are excellent about keeping me informed about what needs to be done and typically my cars are done the same day. Ryan and Mark go out of their way to help us when we have questions about our cars and there has never been a time that we cant bring our cars in the day we call which is very helpful with our busy schedules., We consider Mark and Ryan family and trust them 100%. We recommend Clifton Mercedes to anyone who needs work done on their Mercedes and they are happy with the recommendation. Before someone recommended we use Clifton Mercedes, we went to San Diego Mercedes and they were much more expensive and I often felt like they thought they were doing me a favor by working on our cars and we had to make numerous calls to get an update on my cars and I often had to take the cars back because they were not working properly after the repair. There are no issues with the repair work from Clifton Mercedes - It is a ONE AND DONE! We never have to have the cars back after they have worked on our cars! Well done Clifton Mercedes!!

Review №49

The best in the business. They work on all my cars. They are the only one I trust working on my 2012 Mercedes C63 Black Series. Stop taking your car to the dealership, and bring it to Clifton Mercedes. You will not be disappointed. Family own and they will take care of your car as if it was their own. You will also save so much more money going to Clifton for service then if you were to go to the dealership.

Review №50

Clifton Mercedes is a great place to take your vehicle for repair. Their work is done right the first time; no returning the car multiple times because the repair was not done right. The facility is clean. Im almost afraid to walk on the floor due to its brightness. The staff and management are very friendly. You will not be disappointed with the service.

Review №51

Clifton Mercedes has been my mechanical service provider as a matter of course since the purchase of my E350 from a Los Angeles dealer. They are responsive, thorough, and represent an alternative to Dealer turn and burn em services. Im very happy.

Review №52

Weve been using Clifton Mercedes for years & every repair has been above and beyond. Unlike other shops that price gouge, this family ran & owned business chooses integrity & fair pricing vs overcharging & under-delivering. The parts/labor prices are significantly cheaper than the dealer/other independent shops, & they will actually let you know if a repair does not have to be done so it can save you money in this horrid economy. Do yourself & your hard earned money a favor and give them a try, you will not be disappointed.

Review №53

I took my vehicle for the first time and I loved their excellent customer service by person or by phone, I would definitely continue taking my vehicle here to service.

Review №54

These guys are great. This is a family owned business and everything is easy with them. I have actually continued to buy Mercedes because I know I have Clifton as an honest mechanic. My parents use them as well!

Review №55

Have switched from the overpriced local Mercedes dealership for service to Clifton Mercedes. And I am glad I did! Ryan and his team are outstanding in customer service and mechanical abilities. Highly recommended!

Review №56

So helpful and knowledgeable and answered all of my endless questions!! Coming here for everything now!

Review №57

Big thanks to Clifton Mercedes!!!!! Their service is second to NONE!!! Ryan and his guys are the best of the best and I really appreciate the quality of work no complaints here ever!!!! These guys take a lot of pride in their work and strive to produce the best product for their customers. Everytime I’ve came here I’ve left beyond satisfied!!! Thanks again Ryan and the guys at Clifton Mercedes!!!

Review №58

Clifton Mercedez is the best ever. Ive been their customer for over 18 years and I wouldnt let anyone else touch my car. I trust them emphatically. If you own a Benz I suggest you check them out.

Review №59

Clifton Mercedes is simply the BEST! Most people seek out experienced and knowledgeable service. Clifton Mercedes of course have those things. But, most importantly, you can TRUST them.

Review №60

Clifton Mercedes is by far the best! Honest. Professional. The crew is second to none. I don’t buy a car and find a mechanic. I buy a Mercedes so I can take it to Clifton!

Review №61

From the very first time I stepped foot in this dealership, I felt welcomed and very confident with their work. I have never received anything less then excellent service. They have been 100% honest and very fair pricing with their service. Ryan always has a smile and makes me feel like Im the only customer in the world. I always tell Mark (the owner) he has a twinkle in his eye which shows the love he has for what he does and a genuine concern to help. I love this place and I tell everyone who will listen about it. And believe me I am not easily pleased so this is saying a lot! Clifton Mercedes is more than triple platinum in my book.

Review №62

We have been using Clifton Mercedes for YEARS. Family environment, Honest and they work with integrity. cant say enough about how much we appreciate their hard work and professionalism .

Review №63

I’ve been a customer of Clifton Mercedes since moving into the area a few years ago. These guys are the best! They’ve serviced both my 2007 SL550 and 2013 GL550!Clean shop, comfortable waiting area, always friendly and most important, knowledgeable & honest! If you’re looking for a dealer alternative for your Mercedes, you’d be hard pressed to do better than Clifton Mercedes!

Review №64

Excellent Service!! Ryan was great, took the time to discuss recommendations! Car was repaired fast! Would highly recommend to others!

Review №65

I was going to let it go, but its bothering me a lot, so I thought other people should know about this place, and how they mistreat their customers and not perform their agreed upon services, but rather take short cuts to save money.I went in to get a simple battery replacement and recode done, as quoted to me on the phone for a specified price. Instead, what I received was a battery replacement with no recoding of the cars computer. Instead, they hooked up my car to a generator, while they were replacing the battery, so they would not have to run the codes after the replacement.When I questioned why the recoding was not performed, thats when they became very defensive and started threatening me that they were going to put my old battery back in my car, if I did not like it, and send me on my way with a malfunctioning, dead battery hours from home.When the father and owner, Mark Clifton, heard these comments by his son, Ryan, he came over not to help in the matter, but rather to escalate it further by rambling on and on about how, you know, that he is the expert with all these years of experience and how his $10,000 diagnostic computer has to be paid for somehow, and that it would cost me an additional $140 because thats how much they normally charge when a customer brings in a car with an engine light on. Eventhough, in my case, no engine light was on.Anyways, when I tried just ask the owner how much for the service, so I could just pay and leave, thats when he threatened me by saying that this was his place and that he could treat anyone anyway he wanted there. I was speechless and just wanted to get my car and leave. So, I paid what they wanted and just left as soon as I could.I, obviously, will never be back, and its probably safer for me that way.

Review №66

We have been going to Clifton Mercedes for ten years. From day one we found that the service has been above satisfactory. They even helped us with our daughters car which was not a Mercedes - calling someone in the business whom they knew to make sure she had her Prius battery replacement done correctly.Mark and Ryan are friendly, helpful and go out of their way to make the repair experience a good one. No complaints whatsoever!

Review №67

Clifton mercedes are my go to guys. They are never misleading and always find exactly what the issue is and they get it corrected asap, in my experience no more then a day. Id highly suggest this shop if you have a mercedes. They keep me and my baby a 08 s550 named ebony rolling smooth on the road how we should be !

Review №68

Only place I will take my two AMGs. Forget the dealership, Ryan and his team will take better care of your car, fix it right the first time, not sell you services or parts you don’t need, and save you money while doing it. One of the cleanest, most well run shops I’ve ever dealt with.

Review №69

Excellent service and reasonable. Superb Service! Honest and Fair with estimates and work to be done. Will inform you of maintenance that will be needed in the near future.

Review №70

Dont go anywhere else for your Mercedes. Ryan and the crew are very helpful, honest and accommodating.

Review №71

TERRIBLE!!! Extremely rude, no customer service, long wait times. MAX is very impersonal and incredibly inconsiderate. LOOK TO ANY OTHER MERCHANT!!!

Review №72

Clifton Mercedes has the friendliest, honest and dependable service staff.

Review №73

Friendly father & son shop, I’ve taken my vintage1987 560 SL Mercedes here for 22 years!

Review №74

My Father and I have been taking our cars to Mark and Ryan Clifton for 10 years and the service is impeccable.

Review №75

I was in contact with this place for a month straight, including the morning that I was having my car towed there for repairs... Then when I get there he says that he will not accept it and left me hanging with my car on a tow truck and know where to take it

Review №76

First time I called I knew I could trust them just by his honesty and integrity

Review №77

#CaptNSave James Bernard from PattN&BendN I need your HELP In return Ill saleitshowuoff and #BEAMUCHBETTERPERSON WE ALLMAKE MISAKES IVE JUST LIVED MINES ALONE2LONG

Review №78

Excellent, honest service, highly recommend them if you own a Mercedes

Review №79

Love itGreat customer service

Review №80


Review №81

Knowledgeable and friendly staff and really competitive pricing.

Review №82

Always helpful an quick turn around!

Review №83

Friendly, Competent, expedient, excellent value!

Review №84

Fast and helpful service.

Review №85


12 Photos
4.8 Rating
  • Address:1033 W Main St, El Cajon, CA 92020, United States
  • Site:
  • Phone:+1 619-401-7822
  • Auto repair shop
  • Mercedes-Benz dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–4PM
  • Sunday:Closed
  • Wheelchair accessible entrance:Yes
  • Oil change:Yes
  • Mechanic:Yes
  • Appointments recommended:Yes
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