I would like to give a huge shout out to Paul, Vincent, and Elie for the incredible help and smooth service this past week with getting me into an amazing 2022 Tacoma SR5!Its a crazy challenging time to find the right car at the right price but this dealership team, from front door staff to every member on the floor helped out and if I could give more then 5 Stars I would. In fact because of their incredible service I am sharing this location with all my friends and family. I will be a forever member of the Toyota family and youll get my business first.If you need help with your next car purchase, lease, trade in, please visit the team at Toyota of El Cajon and they will do it right.Thanks again!

My service advisor Shawn was great! He was very cheerful and pleasant, very good customer service! It took a bit longer than expected and Shawn gave me a small discount for having to wait, which I appreciated. I always get excellent service here. Been coming to get my car serviced for the past 3 years.

My service rep Lance was great! Friendly & helpful feedback always.My issue was the red shirt guys were not around for a while when I came out for my car.The one that appeared looked at my paperwork then pulled out vehicles for the next 3 customers behind me. When the 4th, male, customer asked him where my car was, he asked to look at my paperwork again. Then he brought my car.If it wasnt for that customer who insisted he help me first, I may have been there all day.

Wonderful experience! I worked with George and Elie and they were absolutely wonderful. I this may have been the best experience I’ve had purchasing a new car. Highly recommend giving George and Elie a call if you’re wanting to purchase or lease a new car!

Great team of people! Grateful to have my car dialed back in and driving like new. Thanks Toyota of El Cajon!

My advisor was Taylor . He was awesome, got me in to be serviced even though they were extremely busy and was able to get my car back to me on the same day and earlier than he actually promised! Taylor is amazing and awesome!

Fast, Friendly and Honest Customer Service from the Service Department of Toyota of El Cajon. I always get 5 Star VIP customer service from Eliseo. I drive 44 miles to Toyota of El Cajon because of their honest and friendly Customer Service and because I feel their mechanics genuinely care about the safe operation of your vehicle. I am never surprised by the final bill, it is always as promised or less. I would drive 100 miles for this service.

Ash our salesman and Paul from finance were awesome! Thank you for the great service.

These 5 stars go out directly to Micheal; he alone earned my business for being very honest, clear, and frank when he absolutely needed to. He was always pointed out numbers when I had to sign something, kept me in the loop very promptly, and I did not encounter anyone as honest and clear as he was. Thanks again Micheal 🙌 these stars are solely for you, I appreciate your help with my first purchase. Go to him if it’s your first purchase, he won’t let you down or be dishonest to get more money.

Eddie is always a pleasure to work with. He makes you feel like his top priority every time!

Darnell was awesome! Overall great experience and I am very happy with the Tacoma I purchased

Was very organized. Staff was prompt and friendly. The wait area, and service area were clean and nice. Had an appt and only took about an hour and a half for my oil change. (The last dealership I went to took 4 hours 😖) … it was a great experience. Thanks!

I love my new 2021 Rav4 XLE Premium Hybrid AWD. It means a lot to me that I was able to get the car that was right for me as I live in a more remote area where it can go from extreme hot to extreme cold (snow). I know that I am driving a safe car that can handle whatever mother nature can throw at me. I want to give a big THANK YOU to Uriel Olmos (Sales) Freddy Aragon (Finance), Paul Sphabmixay (Sale Managers) and Adel Elhendy (Head Sales Manager).

I was referred to see Eliseo Navarrete by a mutual friend after I had experienced nothing but terrible service at Toyota of San Diego. I can honestly say Eliseo is probably the best service manager of any dealership I have ever been to, regardless of the car I’ve owned. Within 52 minutes he was able to work his magic and get approval to replace a defective windshield on my brand new 2021 Camry. Naturally a little luck was involved to have all the right people present but he still busted his butt to make all the pieces fall into place to get me the help I needed. Safe to say I will be bringing my car back to Toyota of El Cajon for every bit of service I need and whomever reads this should as well. Best service ever and you all have my gratitude.

I purchased my Toyota Corolla hatchback from this dealer a few months ago. I have to say it’s the best decision I made. This dealership was very accommodating and professional throughout the entire purchase. I have to give a huge shout out to my salesman Robert Tran for helping me through the crazy process of buying a car. He was extremely attentive, knowledgeable and honest which only solidified my confidence in him. I recommend you see Robert T. if you are thinking of purchasing (or just browsing) a car through toyota of El Cajon.

I normally dont write reviews. However, in this case, I really wanted to because of the excellent customer service I received from Laura B. She went out of her way to listen to what happened to the car battery issue on my minivan, and followed up with me throughout the entire process to make things right. I was near ready to give up on Toyota but because she treated me so well, I am a happy Toyota customer again. Thank you Laura B!

Had a wonderful car buying experience, thanks to our salesman Mo and his sales manager! We just relocated to CA and I wanted to purchase a vehicle that could grow with our family and one that also had safety, reliability and eco-friendly options. Ive been a Honda owner (of multiple vehicles) my whole life...so putting my trust in Toyota was a big deal for me. Mo was so patient, professional, kind and upfront about our options. He and his sales manager ensured that we would leave with everything we were looking for in a vehicle, and with an offer we couldnt refuse. I have always dreaded sitting and going through the car buying process, but this was truly a good experience. Thank you again Mo and Toyota of El Cajon!

I was beyond satisfied with my Experience at Toyota of El Cajon. Victor Aceves was absolutely incredible with helping me purchase my dream car the RAV4 Hybrid. Victor went above and beyond to help me in every way possible and I was blown away by his professionalism. I have great gratitude towards Victor and the dealership of Toyota of El Cajon, all around outstanding job ethics and hospitality!

Came in for my 15,000 mile check-up on Wednesday, July 28. It was a wonderful experience, as usual!! Mr. Ruiz got me in and out in just a little over an hour. He was courteous and so sweet and kind to me. Five Star all the way!!

Everyone was great in the service department. Elijah took care of my trucks normal 60000 MI service needs plus a couple of extra items that needed attention. When I picked up my truck, the receptionist was also very friendly. She handed me my keys and paperwork and I was on my way. Thank you Toyota of El Cajon

I just bought a Sequoia at Toyota of El Cajon. This was by far the best car buying experience I’ve ever had. Spencer was my sales person Eli was my finance guy and Paul was the manager who helped me sort out a few details. I wanted to Sequoia for such a long time but like a lot of people dread going to the car dealership. I was in and out including paperwork keys in hand in just under two hours. My car was in great shape they were fair and so easy to deal with. I would highly recommend Toyota of El Cajon to my friends and family.

Lance was great. Friendly, kept on top of my car being ready since I was waiting. I love Toyota of El Cajon even if the parking lot is barren and they don’t have donuts anymore or provide shuttle service. Damn this COVID.

Service was easy to schedule and staff got me set up right away. Timeline of completion was right on point. Lastly, you just can’t beat the price of free.

It was almost perfect. The only difficulty was not having a part on hand to complete a minor repair. That can be taken care of later as it isnt critical. Otherwise an excellent service.

The place is large, clean and well placed. Convenient location and knowledgeable staff. You cant go wrong here. No they dont give you a courtesy wash even if they have your car for a week!

If you have credit, get an OUT-of-house financing quote from your credit union or bank FIRST, or even from an online financing.... DONT end up paying $7,000 for financing on your first used certified car (2018 V4 camry, 24k miles) that ends up after the included service fee up to 100K miles and car theft prevention 🚗 tracking system to be $41K in total. I know, super high🤦🏽‍♂️🙄💸, shouldve just got a new 2021 model instead for this price.💰😎✌🏽

This is a good place to get a car great service and lovely restrooms. This earned 5 stars

Great experience.. Had appointment at 03:00pm for complete car maintenance, car was taken at 03:05pm, then was helped by Elijah Alvarez at the front desk, great gentleman, explain everything in details, willing to listen and answer questions, was friendly and smiling most of the time.. I was supposed to wait around 1 hour but the car was done in about 40 minutes.. highly recommend Toyota El Cajon and I really appreciate Elijah’s time and help, he made the process very Easy..

James was awesome. Hes honest, reliable, personable, and I felt he was looking out for my best interest. I bought my RAV4 in 2016 at El Cajon Toyota and have brought it back for service ever since. This is a great place, and Toyota of El Cajon will always have my business! Thanks, James, and I look forward to seeing you in November for my next service.

Customer service is great just car service takes a long time. 3 hours for an oil change is pretty long. But customer service from Advisor was awesome.

I must say my experience at this Toyota dealership with Victor was amazing. Not only was he super easy to talk to and friendly he was also extremely informative and honest. He didnt push me into getting anything on my car that I didnt want like most salesmen. He understood exactly what I wanted and worked with me completely. Im excited for my new Toyota 4Runner to arrive and I highly recommend if you need a Toyota to ask for Victor. He is the best.

Friendly sales and parts and service people. I got everything I came for on time. The downside to buying parts from the deal is always the $$$... But the upside is they always honor the workmanship of the component and they always use OEM components.

The service advisor, Elijah, was very helpful. He also clarified some questions that I had. I dont bring my car anywhere else. I also like that I can do some work in the waiting area while waiting for my car to be done. They also have complimentary coffee.. Thanks Toyota of El Cajon!

It was better this time than the way the dealer had treated me last December.D Welty, the assistant service manager who took care of me, patiently explained my concerns. He even used Google Translate to translate my first language, Japanese, for me. This was a new experience for me as I have never been here before.It is true that translation software does not translate 100% perfectly. I know that. But being able to have my concerns answered in my native language is one of the reasons why I trust the dealership.He gave me his best effort.The only thing I can say is that he wears a mask, so I cannot see his facial expression.I am sure he is very nice when he smiles. I hope he smiles to his customers sometimes even when he is wearing a mask.I gave it four stars to remember to smile at him next time.

Made a repeat customer out of me. Love this place and the Staff!Thank you Mr. Vincent for helping me out.

This was my first time at Toyota of El Cajon, I found it to be very satisfying experience, Mr Larry Cook took particular interest on seeing that my Toyota Sienna was serviced in detail, I look forward to having my vehicle serviced at El Cajon Toyota, William Mitrovich of San Diego

Absolutely wonderful experience. Was in a bind on a Sunday evening when my car suddenly malfunctioned after getting the oil changed at an instant oil place. I called the team 1 hour before closing. They squeezed me in. Immediately looked at my car and had it fixed. They were so compassionate, knowledgeable and absolutely stellar. Definitely highly recommend and am thankful for their kindness.

DO NOT GET YOUR CAR SERVICED HERE. Toyota of El Cajon does an excellent at up charging you for parts. I was told it was going to cost $2500 for a new center console screen(not including the labor). When I went I did my own research online, I found the same part for $200 online. Do your own research before getting scammed. Their service department is huge scam, stay away!

Eliso is absolutely amazing to work with. Always accountable and able to make accommodations to service my vehicles. He is timely and organized, not to mention always picks up the phone, if not calls back within a few short minutes. I look forward to striking up a conversation with him each time I come to service my pickup.

Looking forward to, hopefully, never have to come back to this dealership after I complete my Toyota Care. Im not exaggerating when I say every time Ive been here for the included service Ive waited over 2 hours (this visit is over 2 hr. 30 min. and counting while I still sit here). Take your car to a local shop for regular maintenance to avoid the extended wait times. Even at a cost of $0 for service, I feel I should have paid to go somewhere else and had my time back.

Very professional and polite. Shawn made sure he understood what needed to be accomplished, then after it was complete he went over the checklist to explain the checklist. Love taking our vehicles to this shop

Gabriel found my tire pressure problem immediately and picked the correct tires for my car. Dylan initially quoted a 2 1/2 hour wait, but it actually took 90 minutes. Installed and balanced!

Wont take my car anywhere else. Another Toyota dealership is closer to my house, but they are not created equal.If you own in Toyota this is the place to go. Enjoy

My experience here was terrible. Came in to see how much they would give me for my truck. My truck was over 9k positive market value. I get that the dealers will never give you what its actually worth. However, the sales guy and finance guy said I was negative 5k. Which is insane, they were trying to make 13k off my truck. Not to mention the $5000 mark up price on the vehicle. Lastly, my credit is close to the 800s, not the best but its decent. The lowest APR they kept trying to offer me was 4.99%... knowing toyota offers 0%. I think they thought I was vulnerable because I was polite. Go elsewhere.

Robert Tan was my sales rep and he did everything he can to help us out! He gave us a great deal on a new car. I really recommend him and will be going back to him!

Taylor was very friendly and helpful. He was in constant communication about the status of my vehicles service and when it was ready for pick up. Thank you!

We took all 8 of our company fleet vehicles from Motivated to Work Day Program to Toyota of El Cajon. Eliseo and the Toyota team serviced all of our vehicles the same day and did an excellent job. Toyota of El Cajon took care of us and treated us like family. Thank you.

I wanted a very specific model of an Avalon XLE. George did a great job of finding it for me I like the deal I liked the trade-in and I liked the service.

I’ve been coming here for over a decade. It’s actually the only dealership I go to when looking to buy a Toyota and definitely only place I go to for my car service needs. All the staff are professional, friendly, and polite. My last service advisor, Lance, is honest and very enthusiastic for a Sunday visit. I have never had a bad experience at Toyota of El Cajon, they have always taken care of me.

The team here runs a top notch operation. I felt comfortable with the deal we made and the whole process of trading in and buying from them was seamless. It was truly a white glove experience. Kuddos to Arbie for finding truck I wanted in this current market! Also to Fredi for working the numbers out to my satisfaction, and to everyone else behind the scene.

I drove to El Cajon from L.A to test drive a 4runner I liked that was priced right. I took the wrong turn and ended up at this dealership on accident and as I was making a U turn to leave I fell in love with another 4runner at Toyota of El Cajon. These guys gave me an offer I literally could not refuse and even took my beater Camry as a trade in and gave me alot more than I expected. The staff here was top notch to me.

Great Service! Great Prices! Very nice waiting area with WiFi (remote worked during the time I waited for my vehicle).

Simo Vukotich is our service manager and provided excellent customer service. He provided updates periodically and the work performed by the mechanics was excellent . My Tacoma’s brakes are performing good as new

Great service excellent customer experience, a wonderful car buying a car maintenance establishment

Claudio was really courteous, respectful and helpful. Excellent customer service.

I purchased my vehicle there and the service has been outstanding!

Toyota of El Cajon accepted us, the service manager Jeff spoke with me and I explained that we drive two hrs. to have our service done at Toyota of EC because of the awesome service that they always provide and make us feel at home . Amazing services provided from sales (Simeon and his group), service ( Jeff and his team) and parts (Haiman ) depts .

I bought a car from this dealership the first day said they had it in stock when i payed and did the paperwork they said wait till tomorrow for it to arrive tomorrow came and said we dont have it yet we will call you so i wait another day and did not get a call from them till i gave them a call and they told me we dont have the car that you want but we do have different color and i want what i i payed for i told them that you said that that you had it in stock so it should be ready and they said if the car has problems or something wrong give us a call we will come to you because the car has warranty and i called them and they said try to bring it here to us so i go there and they say that they are all full you would have to come tommorow i dont have time to go back and forth to the dealership if it has a warranty they should be able to bring someone to me i waited on the side of the road till some kind civilian let me use his air pump

It was an amazing experience. Alex, who checked me in and out, was very helpful and clear on what was needed as well as the cost.

Their website is easy to navigate and informative on the details of each vehicle.

Taylor M was awesome very friendly and understanding!! Thank you Taylor

Excellent customer service. Ive been taking my Corolla to Toyota of El Cajon for years. I have always had excellent service.

Love my new car! Ive been looking for a year. And finally! Thank you Nelson!

Mr. Alvarez made me feel so comfortable talking my language. He Deserves more than 5 stars. Outstanding service. I Love It......

Simo was very courteous. He explained as to why I needed to buy air and cabin filters.

My service advisor, Alex, was great to work with. Truck was completed on time and ready at the time I was told it would be ready.

Overall, all our expectations were met; thus, we decided to purchase our car with them. Gustavo did a great job meeting all our demands, making sure we got what we wanted and the price we’re comfortable with-which was very important to us!Also, giving them 5 stars since they were able to get our car delivered the same day as they promised, which was amazing since this car is hard to find at the moment and 2 other Toyota dealerships weren’t able to meet that expectations.

Dylan and Francisco (technician) were both wonderful!!!! Amazing experience. My vehicle was ready much sooner than expected !!!

By far the best experience I have had at a dealership! Víctor, the Internet Sales Manager, was able to make the car buying experience as enjoyable as possible. There was no pressure from Victor and he gave his most genuine assistance to whichever questions or concerns we had. I am excited to recommend him to family and friends 👍

My experience here couldn’t have been better. My mother and I both worked deals with Victor. Victor is patient, informative, and personable. He explained all my options thoroughly and tailored the deal to what best fit my needs. I’d strongly encourage anyone to make an appointment with him from the start.

This was my first visit to Toyota of El Cajon Service Dept. Dylan Welty was the Service Advisor who assisted me with my vehicle. He was honest, polite, and made me feel like I was getting the best service in town at a fair price. He followed up with me in a timely manner during the service and promptly when it was finished. Unlike other dealership service departments that I have been to in the past Dylan actually made me feel good about getting the work done that I needed. Thanks again Dylan, you have truly earned a customer for life!

Ross was wonderful, helpful, kind and professional. He was willing to help make the car buying experience a great one.

They ran my credit twice making me have more inquiries on my credit ! Honestly If your going to buy go with someone who is experienced with buying cars cause this dealership will rip you off. They know how to play you if you are a first time buyer.

Great service experience. Elijah was my service advisor was very nice and professional. Took my car in, and got me out on time and not pressure me in buying things I didnt need. Thank you Elijah and Toyota of El cajon.

No inventory! As soon as the salesman heard I didnt like the color he lost interest real quick. Ended up looking at the Honda pilots. I still love my Tundra.

Everyone was very nice and i got my car back fast.

Advisor Larry is excellent! Provided knowledgeable and great costumer service. I’ll be sure to contact him for my future visits.

Wow, is the best way to describe Toyota of El Cajon!! Lived in San Diego forever and this is a great dealership!! Starting with the owners, they are the best!! Sales Department are straight shooters!! No lies or bait and switch or false promises!! The employees are happy and upbeat!! Great service department too!! Weve had new cars before from this dealership!! They know how to treat people! I got the new Camry and 2 months later got Eva her dream car!! I would highly recommend Toyota of El Cajon and would if I could give them 10 stars!!!!!!!!!!!!

We had a great experience with this dealership. We were looking for a specific model of a specific vehicle that turns out to be in extremely short supply, across the country. We decided to just wait to try again in 6 months to a year. When they sent us a post-contact email that had an error in it, I left their GM a voicemail to point it out. They then bent over backwards to find us the vehicle we wanted, gave us a very good deal on it, and gave us an excellent deal on our trade-in. No up-sells. No BS. Kudos to Adel El Hendy and Simeon Okosun for making this such a pleasant experience.

Larry is the best! I love coming here for my car, they make it easy and help as much as they can! I love that they show you everything they worked on and what to expect for the future with my car! Reasonably priced for everything I have had done! Thanks Toyota of work Cajon!

I would recommend seeing Eliseo for service. Hes the only person that I know will go above and beyond for his customer needs. He goes out of his way to make sure I get what I want done for my vehicle. One day I waited only about a minute before he greeted me at my vehicle. This guy knows his stuff and does everything and more to make every experience the best, ive been working with him and my vehicle for over a couple of years now. Hes easy to talk to, he doesnt argue with you or make you feel like you dont know anything, he is a people person, he cares and wants the best outcome for every vehicle that comes through. Go to Eliseo Naverett fir your vehicle needs because he cares and goes that extra mile when you least expect it.

ALWAYS friendly and helpful. Had to keep my car over night gave me a rental of course, they always do. Thank You Toyota keep up the great work !

I really appreciated that Taylor M. didnt upsell me on any services that I needed. I told him I wasnt ready to spend that amount of money and he was totally ok with that. He was very nice and got me in and out. He recommended I get my tires alignment done during the visit and how much it would be. I was told a certain time to come back to pick up my car and that Taylor would text me when my car was ready. I came back at the promised time and my car wasnt ready but he personally went back to the shop to see what was taking so long. When he came back he had told me it was almost done.

The service is excellent at Toyota of El Cajon. I’ve been taking my car there for many many years. Always excellent! Simo always takes very good care of me.

Very satisfied customer here. Good job for taking care of my car needs. Excellent quality services and friendly staff at toyota el cajon, special mention to Asst. service manager Mark anthony, thank you for a great service and assistance.

I purchased my first car this Thursday. My sales person was Robert Tran and my finance guy was Jose. They were both super helpful and helped me get the best deal. I’ve never experienced such an amazing customer service and Robert was so attentive since I arrived until the minute I left.

Brought my vehicle in for service with Eddie R. He provided exceptional service, and made sure I was aware of what was going on with my vehicle the entire time. The experience was overall great & I most definitely recommend coming to Toyota of El Cajon & seeing Eddie in the service department.

Very friendly, accommodating, and caring staff who are willing to help every step of the way. Bashir, Greg, and Freddy were very patient and cooperative with us throughout the process of buying my first car.

Bust but completed service quickly and everyone was very nice. Service Advisor explained everything thoroughly.

Elijah provided outstanding customer service! He was kind, professional, and had great communication throughout! Highly recommend Toyota El Cajon and Elijah for all your service needs!

I took my car in for an oil change. Taylor was very polite and nice. The only bad thing was that I was told it would take 1 1/2 hours even with an appointment but it took 3 hours so that was very inconvenient.

This review is for the service department. The only reason it’s not 1 star is because of Eddie - he saved the day!!!! Thanks Eddie.I made an appointment and dropped off my car off on Friday with James for service. He said it would be ready by the next day at noon. Noon came and went, I called around 3 and after waiting on hold for a while I was told James was not in. I then tried to get someone else on the phone in the service department which was very difficult, but finally got someone who said my car was ready. I walk over to Toyota (20 min) and they said “your car is ready, any questions?” I asked how the repairs went and when they looked through my file, they told me - oh actually your car needs more repair, you need to leave it overnight again. And the rental cars aren’t open on Saturdays so I had to walk home and do all my errands on foot. They should have called me and told me about the additional repairs so I didn’t waste my time coming in.I called again Sunday and was told that James still wasn’t in and that he handles my account. I had to make a fuss to find out why my car wasn’t being worked on yet and when it would be. It’s hard to get anyone on the phone. FINALLY Eddie took over my account and got the repairs done. I’m just very annoyed that I received zero communication from Toyota, every time I wanted an update I had to call and wait on hold, which always ended at someone’s voicemail. I definitely felt at the bottom of their priority list, and would not return again. If an employee calls out for 3 days in a row, their accounts should obviously be passed on to someone else.

Your service-writer was pleasant and knowledgeable. Future service was explained and prioritized for my convenience. My vehicle was ready when promised. Interestingly, I was directed to where my vehicle was parked out back instead of it being returned to the reception area.

Robert Tran, Victor Aceves, Dave Clarke, & Eli were a great help. I had originally gone to Subaru of El Cajon across the street and they were about to have me sign the papers for the car when after 3 hour they told me that I needed a co signer because my company is contracted. Went to Toyota right after & my company being contracted wasn’t an issue, they were all very friendly and got me a good deal.

Just visited Toyota of El cajon was waited on by salesman by the name of Fernando to.We went through doing paperwork and he passed on to finance department to a employee by the name of Carlos had us waiting for an hour. He came out asked a few things and then we waited for an hour no Carlos telling us anything I think this was very bad customer service. It took another employee to asked us had we been help I guess he seen that we had been sitting there for a while. Again that was the customer service I have ever experienced

Nice and clean dealership. Excellent salesman ( John Arzumanyan), Excellent manager ( Marwan Fachouri ) and excellent finance manager ( Eli )

Went in looking for a Tacoma 4x4 off-road. Leo was the associate who helped me. Unfortunately, they were out of stock of the trim that I wanted but they kept me posted on any upcoming trucks. Leo kept me updated the whole 3 months I was waiting until I got a random picture message of a truck and sure enough it was mine. Ran in to lock in the purchase. The entire sales experience was positive. I would definitely recommend heading over to El Cajon Toyota if you are in the market for anything Toyota. They have a huge selection and take care of their customers. Thank you again to Paul, Leo and Ali for everything. I definitely recommend Toyota of El Cajon!

Had a great experience buying a truck. Would definitely recommend coming here if you are looking to buy a new vehicle.

Elijah went above and beyond to help me! He was very kind and very helpful! I can’t thank him enough. With all that we’ve been through this last year it’s nice to know that there still some kindness out there!

Service advisor James is an exceptional person, who goes above and beyond to ensure your service needs are met and surpassed. El Cajon Toyota is a much stronger company with James taking great care for his customers.