This location never disappoints. They have very nice selections and varieties. Clearance items are also good quality of you thoroughly look.
They always have interesting stuff aside from there normal sports and outdoorsy stuff.
First time going and it was huge, clean, and had a nice selection of what I was looking for
Love to buy my son his football gear from here and the cleats are awesome! Variety of mouth pieces to choose from. The employees are very helpful and patient.
Its a great place to get your outdoors gear.The only problem I see is that is always low on stock! Maybe thats a good thing for the store,but not for the shoppers. Other than that its awesome 😎
Big, new, well arranged and not too many displays blocking aisles. Good selection. Only one cashier and six people waiting in line.
Very clean store. Great shopping experience. Robert at the gun counter was extremely helpful and polite.
Very clean location, friendly and helpful employees and sucked with plenty of sport accessories and plenty of quality attire .
I went to purchase some football gear and had great help from the employees. The cashier that helped us was very helpful.
Great location. Staff is very helpful. Stocked for the most part. Excellent parking. They may need more shopping carts. I dont always find one when I need one.
This academy always seems the best the most organized out the ones I have been to. I also tend to go early in the morning before it gets swamped with people but the bad side is that sometimes its hard to get someone to help you out.
I enjoyed shopping. found several shirts . Went up front to ck out.. they had one register open and about 30 people waiting to ck out. No way was I going to wait for 30 minutes or more. I left and made sure the lady at the door knew why I was leaving. Very nice greater. And was very apologetic. That store needs to be better managed.
Good place to chill and have some drinks they have plenty of pool tables and plenty of TVs to watch sports and chill
It has what i wanted. There were only 2 lines open and a little line but is good
Had such a nice selection of things for different sports.
The worst Academy in picking up phones. I called other Academys in the area with no problem
Good people and good service. Helped me find what I was looking quick. Thats a 5 to me.
Love this place for all my outside gear
I got some shirts for the summer. Great place to buy from a whistle to a kayak.
Worst location for curbside pick up! They dont answer their phones for any department and start closing 15 mins before 9 p.m. Whats the point of being open until 9? Change your store hours to closing at 8:45 p.m. if youre not going to let people in. Three employees came outside at different times and not once did an employee even look towards curbside or seem to acknowledge that curbside even existed. If you dont want to offer curbside, take down the option. It took over 30 mins to get our order and thats because my husband got off to go in to tell them we were waiting for our order but he was told at the door that the store was closed (at 8:50 p.m.). This is the last time I ever order or shop at this location. The Academy in McAllen off Ware is way more helpful and an overall much better experience and store in general. I doubt my call would be answered tomorrow if I tried to speak to a manager. Avoid this location for online ordering!
Ive bought stuff from here before and have a usually pretty good customer service. Today, I went to pick up my online order. The line wasnt long but I waited at least 20 minutes at the pick up counter. I couldve bought it in person and it would have been faster since there more than 1 cashier open. But, I was patient.I came back later today to return and exchange for a different size but unfortunately only 1 out of the 2 pants I bought had the other sizes. The lady on the floor said if I go ahead and ask the Customer Service dept, they may be able to get the right size for the other one online. So I lined up again. I got to one of the ladies and immediately her tone of voice wasnt very welcoming. So I thought ok, shes having a bad day. So I decided to be a little soft spoken about my situation.She asked for a receipt with a demanding voice. I said I didnt have one printed since it was an online order and it was an email. She responded by saying I wont be getting a full refund since I dont have one. Then I showed her the email and she proceeded. She added that she couldnt order the other size because they dont do that. They just dont. I said Ok. What do I do with the other pants that I wont be needing? I can return it for store credit.At this point I gave up. I took both stuff and walked out of the store. I will reorder online for the right sizes and will have to come back to return the other ones. Im hoping my next experience wont be as horrible as it was today.
About to close was rushed out so i didnt but my boots the people on the speakers really wanted us out.
Good place for sporting equipment .
The service here is always pretty horrible. Everyone is nice yes but they it’s like they have no sense of urgency. Pick up is bad. Very long wait
I placed an order for pick up in store at this Academy location 15 miles away from where I live. I put my husband’s name down as an alternate pickup person and when he went to pick up the order, he was informed that I had already picked it up. I had not, but when I checked our email I had a notification that the order had been picked up 2 hours prior to my husband arriving there. I had not left my house. The store manager told my husband that his sales associate had delivered the package curbside and that the person picking up the items identified herself as me and had my order details!! WHAAAT!? How is that possible? Is online ordering at Academy compromised? Is it not secure? Is this a common occurrence? I have NEVER had this happen elsewhere. This was my first time ordering from this store. I have contacted Academy customer service. I asked to speak to a supervisor and my request was denied. I then called the store 6 times to speak to the store director. The operator and none of the departments answered. The phone would ring and then disconnect me. I am extremely concerned about this situation, and will NEVER order from Academy again. The whole thing is just sketchy. BEWARE!!!! Online ordering at this location may be compromised, and your information may not be secure! If I had an option to give zero stars, I definitely would!
Yo they give you 100% customer service. They help, they get it done and then they smile and thank you.Make sure you check out this place.
Went in to go shoe shopping for my 6 yr old. Not one single employee in the department. I went up to the front of the store to ask for a manager, he got paged at least twice and after 10 min. he never showed up. The one employee in the shoe dept. that was there, was in the front of the store helping a customer out.Id like to ask, how incompetent do you have to be to not know you need at least two employees in the shoe dept.Knowing its Friday and some school districts are about to open. Truly disappointed.
The best store has everything u like keep up good work
Didnt have a variety of polos. They only had a few colors and only had large sizes.
Awesome Amazing Place To Buy Shoes Clothing, And Hunting Accessories. 🙂🙂
Getting help at this location is always a struggle. They let me waiting for several minutes then hanged up on me.
Great service great people
Liked but couldnt find what I wanted
Had an issue with the Brownsville store so I drove to Edinburg and they took care of me. Sebastian was extremely helpful with my purchase. Wish I could add a photo of my purchase but Google Maps might have an issue with it so I wont.
Didnt have any water boots o. Stock i ask he said he didnt know
Great place for your outdoors and sporting equipment! Not a store like it for miles! With a great variety of stuff and you never know what great deal you might find!
They are helpful in getting my hand gun. Finally got my Smith & Wesson...They just took another gun customer before me...in filling out my Security clearance...
Nice store. Clean. And very helpful staff.
Not too crowded. They had germ-x at the entrance of the store for costumers & clear shields between cashier and customers. I found what I needed.
Love this place fishing supplies! Always buying lures rods ect. :)
Awesome store very friendly staff great variety of items and very clean throughout
We found what we went for and found some tennis shoes and shorts on clearance.
Very good article, good quality
Their lines are long, and their cashiers are slow. It doesnt help that customers arent ready with payment and wait to begin searching through their wallets/purses until they reach the register.
Always great, you can get your hunting and fishing license heretoo
Love the shirts my wife bought me.
Angel was helpful, professional. Willing to help. Shoes dept 031121
A little slow at check out but overall ok
Post Covid. As good as possible. Good employees. Much better than California
Great social distancing evryone stiil practicing covid mask waring
One of my best places to buy shoes,caps,hats and sport things.
Love that this place has a variety of exercise equipment.
Awesome place to shop for sporting goods.
30 minutes for a curbside order that was ready 2 hours prior to our arrival. Had to go inside to get someone to get our items because it WASNT ready. Why would you send a confirmation that it was ready for pick up if it wasnt??? We had TWO items!! Horrible service. Every other car parked for curbside was waiting forever too. Management need to get their scheduling together.
Okay found what I was looking for employees were very helpful
Easy in n out! Came in looking for a pool they 2 left!!
Need to step their game up on product availability.
Great place to shop, employees very helpful,and good prices.
ABSOLUTELY THE WORST ACADEMY EVER!!! EVERY TIME I GO THEY ALWAYS HAVE SOMETHING NEW TO PULL! THE WORSTT!!!!!
Nice Academy, always clean and staff is helpful. I get sportswear, jackets, swimsuits, shoes, caps/hats, and sports equipment here. I like that its off the Hwy and close to other department stores and restaurants. Good place to find hunting and fishing products/items too.
PEW PEW all day they have ammo when most dont
Wasnt too packed, seemed like everyone was covered correctly. Sales items could have been cheaper than a few dollars off.
Good selections on sports apparel
Not to good, couldnt find hardly any ammunition.
My friend went into academy today and she was wearing her volleyball shorts. as she was shopping a 5”9 hispanic man walked up to her and asked if she needed help. after her dad said yes, he helped them, however i read that there were social distancing guidelines. the man was uncomfortably close to her and even when she showed signs of uncomfort he still tried to stay close to her. i believe that the manager should do something about enforcing social distancing rules and staying at least 6 feet away from the customer when shopping.
Academy Sports and Outdoors no longer honors Veterans or Law Enforcement discount
Really bad customer service, I bought a firearm and have some missing pieces, they don’t even made the effort to resolve the problem. It’s been almost 2 months and I don’t have any answer from them.
Good out door items
Fast service does not accept cash!!!!
Good place to get sunglasses
Always ckean and well stocked
Long line and only one cash register.
Great experience great store to shop
Awesome place to shop.
The place to shop. For hunting and fishing. Sports.
Terrible customer service, came in to see if i could return an item without a receipt and the manager told me I couldn’t. Then i informed him that i had called and they said if i had the date time and cashier then i could and he got frustrated at me. Manager was obese, had a receding hairline and an unkemp beard but i didnt get his name
Worst place ever long lines always never answer phones
Great staff attending and great safety procedures, mostly issues with other customers not following social distancing practices, most of the stuff organized and easy to find
Huge lines half store long only 2 cashiers open... guess academy cant afford to hire extra cashiers👎👎👎👎
I knew exactly what I wanted. No one bothered me. Everything was easy find. Clearly marked and price was visible. At check out there were long lines but they had several checkout lines open and customer service was also handling overflow. Good management. Check out clerk did his spiel for credit card but wasnt aggressive. Always friendly.
The store was so empty. There wasnt much of a selection on any of the workout equipment. The staff is really nice though!
Excellent customer service, willing to help with any issues.
Found some very reasonable prices items I needed. Shoes and sportswear, esp.
Good place to shop for exercising gear.
Busy evening and able to find what I needed. The wait for registers were minimal
Went whit grandma she bought me stuff
Good clean place and friendly customer service
Went to go get a jump rope do see few people picking up equipment to work out at home at their own pace glad they are staying safe employees really helpful 👍
I have enjoyed shopping here all the time. Great prices and great customer service.
Great place but did not find any 9mm ammo.
Love this place.
Awesome store for all your athletic needs. You can get clothing for any sport. Gear for camping and hunting. Equipment for sports. You can also get fishing and hunting licences. Great store for the athletic and outdoor person. Great prices too.