The staff at Bert Ogden treated my spouse and I excellent. We went in to browse the certified used selection they had on site and wound up leaving with a new QX80! Our sales person Talia/Jesse were outstanding and understood what our expectations were and they did everything they could to meet those expectations! We will definitely be purchasing future Infiniti’s from them

Rudy, and everyone there were great with the service and had everything explained there on my new purchase on a Qx 80. I highly recommend if your looking for a new vehicle to stop by they have a fast and Great service.

Leo R. did a great 👍 job in assisting us find a vehicle our family will enjoy. He was very informative and patient with us. He answered all our questions and when we advised we hadnt eaten all day. He even offered to get us something too eat. Great customer service. Thank you again Leo and the Bert Ogden Infiniti family. We appreciate all your help. And congratulations Leo on your new additions to your family.

Our experience purchasing a new vehicle with Bert Ogden sales associate Leo Ramirez was refreshingly pleasant. He is professional, efficient and most importantly, genuine. I was impressed with the efficiency and courtesy during the final stages at the finance department. Great job selection professionals for the Bert Ogden team. It goes without saying that I’m in love with my new QX80! Thank you!

I had an accident in my Infiniti it was towed to the Infiniti shop (thinking it would be the best place for it)but getting parts for it is a nightmare!😭😩😱 it has been in the shop for over 3-4 months. And all they can tell me is all parts are on back order so now Im having to pay for 2 car payment and 2 insurance policies! Again what a nightmare!😱

We sold our car to them over a month ago and it still has not been paid for. We have tried to get an answer and every time its something different. They dont take responsibility for their wrong doing. For being a Luxury Dealership of the biggest Dealer of the Region (Bert Ogden) they really suck. I regret selling my vehicle to them. They promised an easy transaction, however they have done the complete opposite. I really wish Janet would read this post. 👎👎

Amazing service from start to finish !!THANK YOU Leo Ramirez in sales and Dillon Libby in financing for the seamless and quick service. We are very happy. People go buy your next vehicle from them ....its worth the trip.

As it was during our previous purchase, two years ago at Bert Ogden INFINITI, this time was no different, it went just as smoothly.When you have professional and experienced Sales Consultants like George Saucedo, who are able to answer questions concerning the different models, without hesitation, that gave us confidence and most importantly, built a bond of trust.So the excellent shopping experience ended with us leaving the dealership with a new 2021 INFINITI QX80.

The staff was very knowledgeable and courteous. They gave me my suave and did not pressure me.

Process what quick and easy. We let our sales person know exactly what we were looking for, including the monthly installment amount and he quickly came up with options for us. Thank you.

We sold our car to this dealership 5 weeks ago. The account has been cleared with Lexus for 3 weeks now (we have the paperwork that Lexus has sent to us along with a balance check, shocking how fast it was with Lexus) BUT Bert Ogden has yet pay us our balance owed. First they claim its 2-3 weeks from purchase. Later its just excuses and now they just dont respond to our requests for updates. Poor professionalism from Bert Ogden Infiniti. Im sure someone will post here apologizing and say they hope weve been helped but its just an empty canned message as nothing will actually get done by anyone. Just embarrassing behavior from this auto group.

Great experience, the sales team was doing exactly was needed for us to make the decision. Just at signing the deal, some product was push for us to buy additional insurance, that made feel uncomfortable. Overall GreatExperience.

This was our 4th purchase here and again, from start to finish, we had such a great experience at Bert Ogden Infiniti! We were greeted with a smile, welcomed to browse their inventory and ALWAYS felt no pressure to decide what was best for us and our family. Great people and outstanding professionals! Thank you for our QX80! Thank you!

The finance manager, DYLAN LIBBY, and the senior sales advisor THALIA VEGA, were extremely helpful and very professional throughout the entire process. This was the third Bert Ogden dealership I had to go through to purchase a pre-owned vehicle. Bert Ogden Nissan would not accept my loan from BoA unless I paid a non negotiable $1800 warranty fee, and Bert Ogden BMW told me the car was already sold. Finally at Bert Ogden Infiniti I was able to complete a deal with no hassle and no unwanted dealership fees. Fantastic experience at Bert Ogden Infiniti and I can’t recommend them enough! Don’t waste your time at any other Bert Ogden. They all share the same pre owned car inventory so do yourself a favor and avoid the snakes at Bert Ogden Nissan! The high end dealerships definitely handle their transactions more professionally! Thanks again for getting me the car of my dreams. 2016 Honda Accord EX-L.

Bert Ogden had a very good service. Jorge was our dealer for getting a new car and he was very patient and explained things clearly. It was a very good service and I encourage if you are interested in buying a new car to head to Bert Ogden

My experience at Bert Ogden Infinity was a great experience. Thalia is one heck of a salesperson. Everything was done from home until we needed to sign. Fast, smooth and successful process! Thank you Bert Ogden Infinity

I agree with Fernie Gonzalez, the previous reviewer, dont sell your vehicle here. Closing on a month now and no word and nothing but avoiding my calls. Last time I spoke to Dylan, I actually had to go in person because once the receptionist relays what the call is about, you can guarantee they wont take your call. He explained they way this works, we cant pay until we get the title from the company after payoff, which sounds about right, but they already had my car listed for sale? Is it standard practice at Bert Ogden to sell cars without titles in their name? Before I went to go ask about our check, I had seen my car listed on the site for sale (Its already sold from I can gather), it was no longer listed under our name with Lexus and Ive actually received a check from Lexus themselves concerning this vehicle. At Bert Ogden Inifinti though, they still claim the hold up isnt on them....

Bad experience. Upgraded my QX80 for a 2021 and when we did paperwork told them my payoff would be less because I had sent a payment. To make a long story short my payoff was less and instead of giving me back the overage they sent to my new financial comp.They had no right to do that. It was MY money

Excellent customer Service! Jessie Gorris and Leonel RamirezJr.Jessie went all the way to get me in my 2021 QX50 Infinity veichle. Very satisfied with my purchase!

I want to thank management and sales staff at Bert Ogden Infiniti for all your help. Five stars

I was shown the most courteousand professionalism I have ever experienced at a dealership, ever. They gave me top dollar for my trade in and even programmed my favorite radio stations into my new vehicle. I hope we have a long relationship with this dealer. Thanks to the entire staff for making my truck purchase so pleasant.Bronwyn

Rudy our salesman gives all the time and infirmation that we need so we can choose the right xar for us. Thank you Rudy for your help

Excellent customer service! Great experience highly recommended!

Absolutely never disappointed with the service, time, and attention provided each time I shop at Bert Ogden Infiniti. Every department goes above and beyond to make sure I get the absolute best deal. Highly recommend!

Awesome service...have never felt so very comfortable buying a vehicle and quick too!

I recently purchased my first car EVER !!! I was guided by Mr. Goris; he was extremely attentive and informative. I will definitely be returning to him when I am ready for an upgrade.

My husband and I purchased a certified used Infiniti last month at Bert Ogden. We love the vehicle but have been extremely disappointed by the sales staff this far. We can’t hardly get anyone to return our calls regarding questions about the vehicle. We don’t even know who or when to make our first payment to. While the sales process was easy, getting information and the extra key fob we were promised has been like pulling teeth. I am so frustrated!!!

Infinity dealership made my experience quick and painless. The staff is very trustworthy, final price was exactly as negotiated. Everybody provided excellent service, specially the General Manager, Mr. Kalifa. This is my 7th Infinity vehicle and will continue to do business with Infiniti and in particular with the Edinburg, TX location.

Horrible customer service. I do not see how they have so many 4-5 stars. Every time I call I can never get a hold of anyone only operator. They get my info for a call back and haven’t gotten anything in the past year I’ve had my vehicle with them. Only when I show up they attempt to help me, if I’m lucky.

Awesome exprience at Bert Ogden Infiniti

Highly Recommend!!! Recently purchased our second Infiniti and Mr. Goris made our QX55 transition an amazing one. Will definitely be returning!

Excellent customer service from Mr. Leo Kalifa and all of his team. I would recommend them without a doubt for going above and beyond to find the right vehicle for the best price.

Excellent service 👍 just need some work on keeping cars ready to go out.. / and not wait for washboy to rewash the car again

Great Customer Service, smooth transaction. Very happy with our new vehicle!

Update: after speaking with the general manager, things have completely turned around. Not only did he spend over two hours listening to what I had to say, he sat there and figured out a way to make sure I was a satisfied customer.I know each issue is a case by case basis, but for him to listen and understand means more to me than anything else. I have turned my opinion around dramatically. Thank you for listening, BOI.

Good customer service very friendly

A first class and delightful buying experience with such an exceptional dealership. Thank you Leo and your team for helping our family with our 5th Infiniti vehicle purchase earlier this week. We will be sending others your way and keep up the great service!

Great customer service and friendly staff.

Wow! Bert Ogden INFINITI....you really have something good going here. General Manager Leo Kalifa took the time to answer all my questions over the phone before my visit to the dealership, amazing! Jesse Goris, my Sales Consultant very knowledgeable and patient with me through my buying process. Dylan our finance officer, very detailed explaining all line item, by line item.I will tell all my friends and family about you.Thank you for taking care of me. May God bless you abundantly!

Sales without a doubt is exceptional from Management to the sales consultants and would definitely give them 5 stars. The only issue is service, in which from all other dealers we have been we have never been denied to get a loaner vehicle. The first time last year they did not have any loaners available which was ok at that time but now they told me that if we wanted a vehicle for us to rent it at our own cost.... From all the leased vehicles we have had this is the only place that has never provided a good service experience which is why im rating them with 3 stars.

Excellent service all staff very attentive and helpful. The wait time from choosing a car to getting approved was not long.

The team here goes above and beyond for their customers every time. I just purchased My first INFINITI QX60 from them & the experience has exceeded my expectation. Everyone from sales, Jesse Goris, to finance, Dylan Libby, to management, Christina & Rene, work diligently to get you exactly what you envision. This dealership is personable, reliable, and professional with a team that listens to your wants and needs. Again, thank you Jesse for being a Superb Sales Manager, and worthy of mentioning, in such high regards. Your employer has a Diamond in the rough employee, that should be considered when looking into giving monetary, appreciation for employees, with a fixed vision on helping all customers with the highest standards and a constant, determination, discipline drive, and hard work.

I am, without a doubt, extremely satisfied with the experience Bert Ogden INFINITI offered. From the moment I found the vehicle online, to the moment I stepped foot on their premises. This is how the car buying experience should be. Our Salesman Greg V. Was genuine and made this purchase as pleasant as I would hope for. Thank you for helping us out get into our new Family vehicle. We are blessed beyond measure!

Yvette my advisor is awesome she tells me what was wrong with my car but when she was absent I called the companey and they dont know anything about my update. It only takes 5 to 10 min to ask questions. I was going to buy a camaro from them but if they cant inform me about my car why would I buy a vehicle from them.

Thalia was my salesperson. She was very accommodating by having all my questions answered in a timely manner and a real go-getter! When it was time to purchase, Thalia and her director, Rene, really went out of their way to make things happen and to create win-win options. In the end, I purchased the car, and my lasting impression of the Bert Ogden Infiniti dealership team is nothing short of exceptional and very professional!! I highly recommend this dealership to earn anyone’s business.

Keep away! Sketchy.

Best car buying experience I’ve ever had. Highly recommend Leo. We told him what we wanted as a monthly payment and he came back with an offer that was below our stated price. No hassling or haggling as in other car dealerships. Thank you Bert Ogden Infiniti.

Seems to be an ongoing issue where they are buying vehicles and not paying in a timely manner.

Amazing service and customer experience, Jorge Martínez was our sales representative and did an excellent job.

The best service from Mr. Leo Kalifa, Noah, and the Bert Ogden Infiniti team! This second purchase was just as pleasing as the first. I’m really enjoying my QX80. Thank you for your patience and kindness!

Service Dept has taken a dive in the last year or so, taking in consideration my last visit, I have lost trust in their capabilities of providing a service that is adequate and in a timely manner. Im not banking on customer is always right because its not always the case, but owning up and not providing excuses is always the best policy.

Awful service. No curtesy. No regard for customer’s concerns. They’ve had my car since Monday and no one updates on how it’s going. Have to call to find out. They won’t offer a loaner until we beg for one. No one answers any ANY line except for the parts department. Service no answer, sales no answer, transfer to manager- no answer. I have been texting with the service lady and she’s cold and not friendly. Will go drop off a loaner to a customer in Brownsville but she won’t do it for me in Harlingen despite that I’ve been asking for two days. I will NOT be trading in for another Infiniti. The service they are doing is for a lack of quality in the vehicle’s factory work. Not my doing. Change my mind.

I can not thank Bert Ogden INFINITI enough for their help with my vehicle last week as I was in for business from San Antonio and my transmission went out on me just as I drove into the RGV. You have some exceptional individuals like Vanessa, Mario, and Leo. Thank you again!

I had an amazing experience, they helped me find the vehicle I was looking for and I didn’t have to go back and forth with sales pitch. We agreed on a price within minutes.

Great People it took us a couple of days but we were looking around ended up going back just because of the people and great service to meet our needs KEEP UP THE GREAT SERVICE AND HELPING THE PEOPLE OF THE VALLEY COMMUNITY AND AROUND THE STATE . THANKS TO PAUL, LEO AND THALIA GREAT SERVICE . GOD BLESS YOU ALL

Dropped off my vehicle there 4 days backTo get it checked if anything is wrong with it I was told I will get a call back the next day never got any call from I been calling twice to 3 time a days only thing I get to hear from them either we will call back or keep calling till be find out what’s wrong with your vehicle very poor customer service and when I ask them to let me speak manager someone on phone tells me he is not there at time I asked to let me talk any other manager available they just hang up ..And they expect people to trade in there vehicle with this poor service only reason why I dropped of my car there is because it close to my house I know for next time not to drop of at this location... please think.m before you guys drop off your car/SUV there

Probably the best car buying experience my wife and I have ever had! Staff was very friendly, courteous and accommodating! Will definitely purchase from them again and tell our family and Friends! Lucia and Jesse made it very pleasant along with the GM who made it a point to visit with us and ask what it was we were looking for and made it happen! Again, thank you very much for making something that can be very stressful feel relaxing!

Real good quality customer service. We were able to work out the price n payment where I needed to be

Eric and the rest of the INFINITI team made it possible for us to get out of a lease vehicle into a new purchase. Very grateful for their time and effort. Another satisfied customer.

I had a great experience at the Dealer. Everyone was very courteous and professional.

Bert Ogden INFINITI was an awesome place to buy my INFINITI from. The general manager, and the salesman who helped me were GREAT! Ill be back in the future to buy my next vehicle from them.

Awesome Customer service... smooth sailing with my purchase

Bad service, Rene kept giving me the run around

Had the worst experience, manager Rene wasnt helpful at all

Great Customer service! Very helpful and answered all our question. Leonel was the best!

We are not from Edinburg and I don’t think we would have been taken care of like we did at Bert Ogden Infiniti. We are very impressed with everyone who worked hard for getting us the best deal for my new 2020 QX50 Infiniti!!!Thank you Thalia and Daryl you all “ROCK”!! We will for sure refer our family and friends!!!

Bought a vehicle about a month ago; maybe I missed something during signing but I still have no idea as to where or how to make payments (first one coming up in a week).Then I called the dealer 3 days ago for advice and was told by receptionist that the person who could help was not in and that they would call me back. But as is typical with dealerships post purchase they never called me back. I figured after buying from a high end dealership Id expect high end standards from their service so therefore my rating.But everybodys nice to your face and they have good coffee too so its not all bad.

Im very pleased to have done my business with Bert Ogden infinity. Im very happy I picked service with them. They ALL went out of there way too help me be at price and quality I wanted to be. The amount of dedication that gave me from start to finish was unbelievable. I really appreciate how sales manager Leo Kalifa guided me to the appropriate people to help me. Im so glad that Jesse was the sales agent who helped the close the deal. He was able to get me everything I was looking for. They all were great!

Robert was excellent! Loved how he kept me informed of how everything was going on with my car. Thank you so much, Robert! I really appreciated his attitude and attention.

Got a flat on my run flats. Roadside assistance did not assist as promised; however Ms. Ochoa at BOI went above and beyond to ensure that I arrived to my destination safely. Even after not purchasing their tires. Excellent! Excellent!!

This dealership went above and beyond for me. I left a message on the site that I was looking for a specific vehicle and was called back within 2 minutes. Marcus was able to locate it for me in Mercedes, he then had his sales associate Tony go get the car and bring it to my house for a test drive. Tony was patient and listened to all of our concerns and answered all of our questions. We did the application online while Tony went back to the dealership to get us in the payment range we wanted. Not even an hour later he informed us we were approved with the desired payments. He also got us a cheaper insurance than what we had currently had. Gabriel in finance explained all our options perfectly and was extremely patient with our kids being there, I will definitely go back when I’m ready to purchase another car. This was my best experience at Bert Ogden yet.

Wife was extremely happy with her 2020 x50. Jesse G was helpful And patience during the process.

The sales process was effortless and fast! The staff went out of their way to take care of us - and I got a great deal!

Feeling ripped off more and more each day. Had an appointment to look at a used car, promised it was on the lot. That car was not available, bait and switch. They proceeded to show us higher priced vehicles, didnt want to spend that much. When I told them how much I was willing to spend they had a car for us. Never told us how much it was priced for, but it was priced in our budget. I also made it clear I didnt want a former rental vehicle. My wife really liked this vehicle and we ended up buying it. MISTAKE! Never got a car fax.We only saw the car after sundown. About 99% sure it is former rental. Have found numerous scratches and missing paint. We will never go back to any Bert/Ogden dealership and dont recommend them at all.

The salesman are nice, but certain managers need to learn about what they sell and what warranties come with them.The deal almost died when a manager said I was wrong about the existing warranty (power train) and said I had to pay extra for it. Helloooo!!! Luckily, another manager stepped in and said I was right. Totally aggravating.A deal shouldnt take nearly 4 hours especially when I didnt argue the price. They need to get better organized and stop waisting peoples time that could be avoided.Just be aware that if you plan to stop by this dealership, be prepared to wait and wait and wait. Pack a snack, its going to be a long day.I was emailed to take the survey and this is the plain truth.

Infiniti makes you feel like you’re family. Everyone is so friendly and courteous. In the 8 years that I have been driving Infiniti vehicles I have never had an issue of any sort. I strongly recommend Infiniti.

This dealership used to be wonderful! There was a complete wipe out of employees and now the service is horrible. They are amazing when you’re buying, of course, but come to get your car serviced or have an issue and then you see the pure lack of interest to help. There is a lack of communication and resistance to deal with people when there is a problem. The service manager blatantly ignored my questions and concerns when my husband was in the room. He wouldn’t even look at me. Any time I called or texted he never answered or responded back but would call my husband instead. They love to wash their hands with situations they don’t want to deal with, even though it is their mistake. They gave us some nonsense excuses trying to put the blame on us. For being a high-end luxury dealership, the customer service doesn’t meet the expectation. We will not being using this dealership again!!

Exceptional customer service! As part of the luxury experience the dealership made last minute arrangements to pick up my vehicle at home, serviced it impeccably the same day and had it dropped off as well. Now that’s what I call personalized and right on point detailed attention. Mary Lou Portes was awesome and the driver was very attentive. Prices for professional service are very fair, not to mention the coupon I received by mail. I am well beyond satisfied with my experience.

I have purchased Several vehicles before, and my experience at Bert Ogden Infiniti has been by far the best! We were helped out by Sales Manager Jesse Goris, Humble great person. Excellent customer service, Great, smooth Experience. With this on going pandemic, he made everything very accessible and easy. He did not hesitate to accommodate. Thank you once again Mr. Goris and Bert Ogden Infinity.Cintia Guzman, AdministratorBee First Home Health 🐝

Since day 1, I’ve had nothing but an excellent experience! I commend all the sales and service staff with their professionalism and treating me like family. I highly recommend Leo Ramirez (sales professional) for all new and used cars with this dealership. Thank you Bert Ogden INFINITI with my 2018 INFINITI Q60 purchase!

Ive purchased 5 cars here and I have had a wonderful experience each. Vanessa Ochoa Lopez has taken care of all my concerns. I will continue to buy my vehicles here.

I had the best stress free and very friendly time working my deal in purchasing the Q80.From the Salesman Leo Ramirez trying to get me the right SUV. The other staff members was also very friendly and helpful getting the right numbers together to work the deal. The paperwork signing was easy no stress and they advised we if for any correcting paperwork not to worry they could get someone to me. It made me feel that your staff are the best I have deal before. I feel like I have true friends that I can depend about my new SUV. I am HIGHLY recommending you all to friends and family members of the service you all provide to customers and friendly, stress free. God Bless, Keep Up the Good Work, Ramiro Salinas

The customer service was of the upmost wonderful experience. All involved did their there very best to meet the needs we requested to ensure we got the best deal to be able to afford and make the payments. The waiting time was a little lengthy but it was all worth it. Thank you very much Leo for going above and beyond your duties as a sales person. God bless and have a great sales year

I’d like to give special thanks to our salesman Jesse Goris for going over and beyond for us . I must say I’m in love with our new car . Jesse u can count on us always coming back to u to do business . Ur a hell of a salesman u we’re very helpful, friendly and most importantly u got me into this beautiful 2020 suv qx50 . Thank u again my dear friend ur amazing this is our 3rd vehicle we’ve purchased with u . Anyone wanting to buy or lease a car I highly recommend u to this gentleman Mr Jesse Goris to assist u in ur needs of buyn a car . U won’t go wrong he well know exactly what to do for anyone . He well always get u the best deals and discounts and well always go above and beyond for anyone not just me 😉 God Bless U Always Jesse ✝️ Dale Gas ⛽️

Great customer service. U really get what is promised to you. Service department is as lso fast and very knowledgeable when it comes to getting the job done. Thanks again. Will definitely be back. :)

Thank you guys so much, this was by far the greatest experience I ever had when purchasing a new vehicle. From the moment I walked in I was treated like royalty and I couldn’t stress this enough! I will definitely recommend you guys. I love my new infinity qx60. Jesse, Luis and Marco are the best!!! Happy holidays ❤️🙏🏼

They do not return phone calls. Turned in my loan payoff extremely late. Can’t get service to return my calls. Had an emergency car issue and they still wouldn’t return my call. Don’t get proper staff coverage for their finance department. They come off all nice (and perhaps my salesman was nice) but the actual customer service is trash

I recently purchased my first Infiniti q60 on Apr 25, Vanessa Lopez helped me through the whole process of getting the best deal for me. She is very professional, knowledgeable and seems to be a great asset to the Dealer and Corporation. I will be purchasing another vehicle from Bert Ogden in the future.

Always great customer service. For an oil change, or any questions in particular. The staff is always willing to help. Very impressed!

I want to thank the Bert Ogden Infiniti service department very professional. Vanessa Santana service advisor kept me Informed with the whole process. very friendly environment great experience.

Ms.Thalia Vega did everything she could to help me with the purchase of my car .Ms. Vega was very helpful and took the time that was needed to see the deal was done . Thank You Ms Vega

I live in another state and was very nervous about the process of purchasing out of state. I was in a car accident and was in a time crunch. Lucia, my sales representative, went above and beyond to make certain I understood the entire process. She was extremely diligent.I appreciated the professionalism and friendliness she displayed the entire process!!! Lucia was the best!!

The best customer service Leo Ramirez thank you so much . The person in appraisals in finance the best customer support . They are not pushy nor rude they are helpful and nice ... yesterday I bought my newQX80 thanks to the awesome job these guys did . By far this has been the BEST experience ever buying a car I hope this team of guys stays for a long time here I am definitely coming back

This was the best car shopping experience that we had here in the RGV. Leo Ramirez Jr. was a top notch professional. He answered all of questions and never pressured us to buy. The rest of the staff was also very professional also.The only problem we encountered was your finance person. He carried himself very arrogantly. He made a commitment to call us when he was ready for us but the call never came in. When we brought up the call he simply blamed our banker. What he didnt realize was that my wife was in the bankers office and he was on speaker phone when he said he would call. I believe this was on a Friday. On Saturday we called Leo and asked when we could go in and he advised us that the finance person was ready for us. So we went in and the paperwork was not ready.Enough with the negative its professionals like Leo that made this buy experience so great! We will definitely recommend your dealership to our family and friends.The other Bert Ogden Dealerships could learn a thing or two from Leo Jr. and the rest of the professionals at Bert Ogden Infiniti!!Thank You in AdvanceRuben Duran.

Was most best experience i ever had when buying a car other dealerships want to automatically wanna run your credit and tell you what they wanna sell you but here was way different they actually let me shop and helped me compare cars that would best fit me and my payment needs highly recommend anyone going here the sales department honestly the best seen so far

Frustraining experience.Our car needed regular service and diagnosis for some flashing lights on the dashboard. Called them, scheduled an appointment, and provided ALL information about the car, including the fact that is OVER 10 years old. On the day and time of the appointment they did not know about the appointment as apparently their calls is picked up by an off-site call center. The call center did not notify them about the appointment or about the fact that the car is over 10 years old. At the Bert Ogden Infinity Service Department, I waited 1 hour to be told the car would not be seen by a very rude attendant. The company did not take personal responsibility for having a dysfunctional phone-line call center. There was no way I would have known I was calling an off-site call center and the attendant on-site wasnt the least sympathetic with the situation and kept saying well it wasnt me on the phone. As a family who just moved to the Valley with an Infiniti that is over 10 years old, she should have treated me nicer as I am probably up to buying another car. Too bad, based on this experience I will give my business to another dealership.

Dont expect ANYONE to return your messages. Finance is horrible, management is horrible. Been trying for over 3 weeks to get a call back from finance (They seem to have a customer in finance 24 hours a day)...Its just laziness, if you need anything to be done promptly dont count on it.

Was there on vacation when I visited this place. I needed a part for under the car on the passenger side. The service advisor lady checked under the car and told me the part was going to be worth $30 and that they would call me. Well they never did so I decided to go to a dealership in my home town and they said it was a complete different part worth $100. He even showed me a diagram to verify. Point is they don’t know what they are doing they had me waiting for almost an hour when they only had 2 customers.

Great service had a warranty battery replacement and they washed my car. The service department there is great like frosted flakes

The staff was very prompt in the repair and delivery of my vehicle. They went the extra mile to make sure I got my vehicle back in a timely manner. Very courteous and accommodating.