Dropped my car off for a brake inspection at 8:00. I was told they expected to have it done around 11. After calling several times proactively for updates and then walking back just to wait for it to be finished, the car was finally ready after 5PM. To be clear, the inspection was fine and nothing was actually repaired or fixed and it still took over 9 hours to perform it when originally it was estimated to take 3. Its solely on management since I could tell their employees were working super hard but just werent equipped with staffing levels and resources. Definitely wont be going back.

Horrible customer service

I bring all my vehicles here but today I have been here for 2 hours with an appointment and I repeatedly see other peoples cars go in before mine without an appointment.

I dropped my 370z off for a coilover install (this takes an afternoon, but considering they do have other cars, this should take a day or two TOPS) and a week goes by and I give them a call at 5pm (they close at 7pm) to ask on the status of my car and the guy proceeds to tell me that the cars done, but there’s no tech there to get the vehicle off the jack, since they all went home. I call the next day and they tell me that the car isn’t done and they only did the rear. A whole week just to do the rear. I tell them that I’ll pick up the car that weekend. I pick up the car and take it home to adjust the height of it to my liking and notice that the bumper was dented and that they left the stock springs on the rear of the car. You don’t need single springs when you have coilovers, the coilovers have their own springs. I here right now and they’re confused on whether they were supposed to or not.So TLDR 2 weeks, $450 and forgot to take out the spring.So many other “experienced” shops would do this in the $180 range and have my car ready that afternoon or the next day.

Did good work just took a long time to put four new tires, but are very helpful. Good customer service

Its good.

Good people good prices good service.

I have gone to cornerstone tires since the day they open. Great service and they are very fair. They always do whatever it takes to make it right. The customer service is over the top. I would and I do recommend this shop to anyone to use. Not many like this one. Thank you all keep up the good work.

Fast, polite, fairly-priced, and professional. No one tried to upsell and all of the employees were courteous even though Id mistakenly come for an oil change right before closing. Id definitely recommend them.

Always great service. Be sure to get any warranties. They seem pricey up front but save tons of money over time IF you take advantage of them

Every time we have used the services of Cornerstone we have been very pleased. Very professional!

Greatt place, very fast service and friendly staff.

Great shop, very well organized and offers JASPER Engines and Transmissions

Cornerstone Tire is one of the best! I get an oil change every month. Service is always exceptional!

Couldnt have asked for better service. Super courteous employees. Great price. Thanks for a positive experience.

Great overall experience, staff both in office and in the shop were extremely knowledgeable and helpful.Highly recommend for all of your vehicle needs.....

Great customer service and quality work. Cornerstone went above and beyond to get my car safe and on the road today. Highly recommend . Thank you !!!!

Professionnel and efficient. Book ahead.

I always get my oil changes here and tire service. Great service and great staff. Highly recommended to anyone looking for these services.

Best place in the area to buy tires, maintain tires, and even get your state inspection sticker. Friendly staff. Comfortable lobby. Coffee. TV. WiFi.

Very helpful staff. Strongly recommend for auto work.

Had my car inspected .person who did it trashed my car, possibly a thug /mechanic .he dismantled my dashboard cam and dumped it the car seat.furthermore,he also damaged part of my car.when i picked it up,it was a making a screechy noise . i ignored it, as i was in a hurry. noise became more pronounced as days went by, that i decided to have a mechanic from another company checked it out .he told me that somebody had adjusted or moved part that was making noise .I knew who did it, this thug from cornerstone .thug also furnished me an estimate of what needed to be done to my vehicle .i had it done already from another shop for a fraction of a cost less than 50% .i will return to cornerstone,but will tell the manager not to have this thug touch again my vehicle.i know his name, but will not publish it yet!

Left my corvette with run flat tires there to get a tire replaced under warranty I had . After about 6 hours I get a call saying they won’t replace the tire because the warranty wasn’t working with them . They then proceed to tell me they accidentally patched my tire. (Run flats can’t be patched, it ruins them) so my warranty wouldn’t be accepted anywhere now because of the patch . I told them this so they had no choice but to replace the tire . Upon picking it up I notice a huge scratch on my rim that wasn’t there before . They try to blame the scratch on me, so I ask to see the paperwork where they put down the scratch was there when I left it . To no surprise they claim they didn’t do the paperwork and thus have no proof . Very careless work and unprofessional on their part .

Best experience ever in a modern day environment and very courteous and friendly staff. You must go to experience the Great service!

They changed my oil when I couldnt find anywhere else to go. I was overdue for a change, and they fixed me right up.

I often take my vehicles here for inspections and minor things, but 2 weeks ago, I had some major items such as a faulty fuel tank and some belt problems. They had it diagnosed in under an hour, and repaired by the same day. And anytime you talk to them, they are extremely courteous and knowledgeable. Service like this is getting hard to find these days, and with an older car such as mine, I have sen it all.

Brand new tire plus axel inspection in under 2 hours. Great service and friendly staff.

I was told by one of the employees that newer tires should go on the rear of the vehicle to prevent hydroplaning. I am going back for the third time to personally watch and instruct the correct placement because the last two times they put the newer tires on the right side of causing my car to be veer into oncoming traffic when braking.

Fair prices, courteous staff, reliable service. Ive used Cornerstone for minor maintenance and major repairs and everytime Ive received the same reliable service.

Terrible service. Very unhelpful

Great service and staff. The staff is friendly and ready to help.

I bring my vehicles in here for state inspections, good place, outstanding service.

Quick and friendly service. A little more expensive than nearby discount tire locations but service makes up for it.

Was not satisfied with the service, or should I say the service I didn’t get.Went in to get my breaks checks and waited for an hour and my vehicle was never pulled in to the shop, gave me an appointment at 9am and truck was still in the parking lot at 10am. I don’t understand the purpose of an appointment, might as well just call it a walk in.

I got an interesting welcome to McAllen last weekend. While asleep at 4:30 AM on Sunday morning MY SUV got collision rammed from behind by a drunk driver. I was not able to get the vehicle tag number because he left the scene so fast. He hit the SUV so hard it was pushed against the curb and the tire was forced off the rim and it lost air.Monday Morning 7 AM my pastor and I took the tire and wheel to Gene at Cornerstone Tire and asked him to pop it back on the rim and put air in it. I do not think Gene even got his first cup of coffee! He set the tire and aired it up and that was all that was needed.So new to McAllen but Cornerstone Tire gets all my work

So my wife car had a blow out a couple of feet away from here and couldnt get one of the lug nuts because it was striped. As soon as they opened I asked the rep if he would loan me a special tool so I can get the job done. He was kind to help me out with some of his personal tools. If it wasnt for his kind gesture I would have spent over $100 just for roadside assistance to help out.

Good job and fast and the price is perfect

Ok for oil changes, routine checks, state inspections.

I dropped my car off for an oil change and inspection at 12:30 today (Friday) and was told Id receive a phone call when its finished. I went in at 6:48 (12 minutes before closing) and saw my car was still on the lift; more than 6 hours later they still hadnt finished. Even though all that time went by, I still had to wait another 20 minutes for my car to be finished.

My elderly father wanted to check on the price of tires for his suv.

Was at the shop for an hour and a half just to get a tire patched up, even without a line. There was no sense of purpose from employees.

Good people working there

Went for an inspection. I was out in 30 minutes.

Items available fast service

Very honest employees

Awesome service with courteous staff..

It took 1hr and 30 minutes just to get my state inspection done and thats because I was first in line. Beyond ridiculous!

Great oil change

Free WiFi, comfortable waiting chairs.

Fast quick and friendly :)

Very fast and courteous.

Good prices, good work

At first, my truck was leaking coolant, it was the water pump.

It does not close at 7 pm. I went for a state inspection and the only person in the shop told me they left at 5.Wasted time.

Good experience

Great service

GREAT place

Quick and great services

Excellent service

Excellent!

Awesome

The importance of the shop is that it provides an annual car inspection service