user
Hacienda Ford
3010 W University Dr, Edinburg, TX 78539, United States
Appearance
Hacienda Ford
Comments
ga
Review №1

The only review you need. I work all over the country and I can hands down tell you that Hacienda Ford is the best place to purchase your next vehicle. I don’t need a foot rub, donuts and pastries. I need a vehicle, so I need a good deal, and I can’t afford to waste any time. Time is money and their sales team know it. Ruben assisted me with ordering a vehicle, answering ALL of my questions, and choosing every small detail to create a vehicle that’s customized for me. He stayed in contact with me throughout the entire process; as my vehicle was being built, shipped and delivered. Ruben had given me a maximum time-frame of delivery and it arrived sooner than expected. The vehicle arrived exactly how I had ordered it, no small changes or some petty adjustment. Luis, their sales manager, sat with me and worked out a game plan that would best fit my budget and how to approach the credit application. Their finance manager Rick, contacted Ford and got me the lowest monthly price available. I literally sat there as he kept crunching out figures over the phone with the Ford rep. He then gave me a time frame as to when ALL the paperwork would be ready. I left to pick my kids up from school, received the text from Rick and literally showed up to do 5 minutes of signing. Even after the sale, Ruben stayed in contact with me, even showed up to quicklane, to check up on the grill guard that was being installed.

Je
Review №2

Absolutely loved my service adviser, Vivian. She kept in contact with me the whole time my truck was in for service, and kept me updated on progress of the parts that needed ordering, timetables, and price.COVID made some very necessary parts very scarce - or just flat out unavailable - to complete the repairs in a timely manner. And this unfortunately lasted for a while, but when the parts did come in the service tech got my truck fixed and running smooth; like it just came out of the factory. 😭 it was so beautiful.

Ja
Review №3

After a terrible experience at another dealership I was hesitant to order a vehicle as I had originally planned. I decided to try again with a different dealership and submitted my order to Hacienda Ford. Within 24hrs my order was placed and I was on my way to getting exactly what I wanted. The entire experience from start to finish was a 1000% better than the previous dealership. Hacienda Ford provided fast and friendly service with complete honesty and fair pricing. Im now driving my custom ordered vehicle and paying precisely what I had targeted for my monthly payment. I would absolutely recommend this dealership and will soon be purchasing another vehicle from them for my wife.

Jo
Review №4

Overall, it was a great and fast experience. My salesman Nico was great about helping me custom order my Maverick (which came out very nice) and getting me the information I needed. Only thing I wasn’t pleased with was Hacienda wasn’t honoring any normal rebates but I was still able to obtain a good price on my vehicle and at the end of the day I am pleased and will do business with them again in the future.

Yv
Review №5

I absolutely dread buying a car process but Hacienda Ford made it easy to test drive and paperwork process was a snap. Spent about 40 minutes in the office signing paperwork and that’s it! Convenient and friendly staff. Victor Tamez was a joy to work with and he went over car features and sent me in my way.

Ja
Review №6

Excellent customer service. They go above & beyond for their customers. Very knowledgeable & professional staff! Thank you Joseph Guerra & Oscar Rodriguez!

Al
Review №7

I decided to buy my first car with hacienda and I can truthfully say it was by far the worst experience Ive had I wish I just went with a cash car at this point. When I got to hacienda I sat and waited for almost 8 hours the first car they were going to put me in had its check engine light on before they brought it out to me the second car they put me in broke down and left my 4 year old and myself stranded not even 3 months after having the car. I got the car in February of this year and its now late October and I have yet to receive my plates even after Ive contacted them multiple times its always busy and you can never get through to anyone. I reached out to them about just buying the vehicle back and it somehow lost over 10k in value in less than a year. I contacted the better business bureau and they never responded to them or me about any of my concerns about the vehicle.

Be
Review №8

Excellent customer service Mr. Victor Tamez assisted my husband and I in getting a vehicle. We walked in thinking we would get turned down but he worked with us and got us in a vehicle quickly. I expected if anything to be there all day waiting for a response but it wasnt. We told him what we were looking for and he found it. Definitely recommend this place

Ad
Review №9

Friendly service staff got my vehicle checked in and worked quick and im happy 😃

Po
Review №10

Awesome customer service from Joel Rodriguez, to Ruben and the finance department! Very helpful in all aspects

Ca
Review №11

We were pleasantly surprised with the experience and service we got from Hacienda Ford. Rick Hinojosa did a great job at working with us remotely to get a deal on our Ford F250. He was very professional and courteous...(even through text)! I really liked that he worked closely with his boss and they were able to get us a great deal and a payment we were comfortable with. Once we went in to the finance department, Ricky Vela did an awesome job of explaining what the entire process was and worked quickly to get all paperwork signed in a timely manner. He was very professional, friendly, and so informative. Overall the entire process seemed to happen so seamlessly. This was one of the best experiences weve had purchasing a vehicle and we would definitely come back and would recommend Hacienda Ford to friends and family! 👍👍👍

Jo
Review №12

The mobile service worked out great for me. I’m working from home and I had some airbag recalls on 2 vehicles that needs to be done. They put me on the schedule, they showed up on time, and got the work done quick. Abiel and Rick were great, and even answered a few other unrelated questions I had about my vehicles.

Je
Review №13

Liked the way the Chris did hes job. It was a smooth deal even though I was 12 hrs away and wasnt going back home till December. We made the deal and had my wife pick up the vehicle. Thank you Chris!!

Ju
Review №14

Hacienda Ford is deceitful and care nothing for returning customers. My wife went to look at vehicle and told her they would like to run credit on both of us. They told us it will not affect your credit at all we assure you of this. lies my credit score went down ten point. when I called them to find out what happened they told me I knew better. The general Manager Jennifer did not even want to talk and listen or return my calls. Thats how much Hacienda Ford can do for you DECEITFUL

C
Review №15

Love buying from hacienda have purchased 4 vehicles there in the last 5 years and has always been a great experience. Will always be my number one spot to purchase! Thanks Tony and team

Ma
Review №16

Absolutely an amazing experience, salesman Luis made it very easy, and when it came down to business Sales Manager Ruben really knows how to keep it professional and talk with customers. Great overall experience.

Ge
Review №17

Great service, would go back again! Thank you Hacienda Ford!

Ja
Review №18

Collision Center does quality work and Jason kept me in the loop as to our repair. Thank you. Nice Job!

Vi
Review №19

This was my first time purchasing a vehicle on my own and Luis Torres made the process very easy for me! I was nervous being a first time buyer but he helped me out since the moment I got there, great customer service. The manager Luis Gonzalez was also very helpful answering all my questions and explaining what everything meant with easy car terms! Good experience, I love my brand new 2021 Ford Escape.

Al
Review №20

I had tried to schedule an appointment at a different dealership and I was given an appointment on a post it, nothing on computer. I only went there because it was closer to where I live, big mistake.. I went back to Hacienda Ford and the experience was perfect. I got my appointment scheduled, received text messages that I had my appointment scheduled and several reminders before appointment. The day of appointment, everything was explained to me step by step of what was going to be done. Yvonne was so helpful and even surprised me on how quick I got my truck back. I definitely recommend them for all your service needs. Definitely worth the drive for me.

An
Review №21

Very helpful getting my first car and the price range I was looking for. Constantly checking up on me while I waited and offering food/water for my wait. Couldn’t have done it without them and I will always return there.

Bo
Review №22

Excellent customer service! Vivian was knowledgeable and kept us informed along the way. Joe fixed the problem and his technician notes were very clear. Thank you

Al
Review №23

Mr Nico was very helpful and knowledgeable. He helped me get the truck i wanted. Very satisfied. Thank you Nico.

Wa
Review №24

Nico was such an awesome salesman! We went in there looking for one upgrade and came out with two! He approached us and backed off without being pushy. We were able to close on both deals successfully! Thank you for a great shopping experience! We also appreciated the patience the Sales Manager Richard had with us in collecting our documents to sign. I highly recommend you go by and ask for Nico!

M
Review №25

Very satisfied with service department at Hacienda Ford. They go the extra mile to make sure that things get fixed the right way. They take care of their customers almost like family. Robert in service was outstanding and he communicated with me about parts that needed to ordered. Once the part came in it was just a few hours until my truck was ready to go.High Five - Hacienda Ford!

Co
Review №26

Our experience at Hacienda was very good. Very professional and courteous staff. Thank you for taking very good care of my husband and i.

cj
Review №27

Brandon did a great job. Exceptional customer service and very attentive. I’m extremely satisfied with my experience and will be referring my friends and family to him for their future vehicle purchases.

Ad
Review №28

Very great customer service and a smooth transaction. If anyone goes, I recommend Daniel and Ruben they are great!

Ja
Review №29

Salesman was very helpful. Vehicle I wanted was not in yet so Manager was gracious enough to allow me to view her personal vehicle cuz it was what I was interested in. I would recommend Hacienda to anyone

Be
Review №30

Awesome experience when buying at Hacienda Ford!! Ruben Rios and Jose C. we’re tremendously helpful and would not let up to find my wife and I the best deal for our family. They always treat you with respect and make you feel part of the Hacienda family!!

Al
Review №31

Great customer service! Completely outdid themselves. Thank you Luis Torres for adjusting the car to my perfection!!!

Vi
Review №32

Transaction went smooth! Great experience! Thank you Rick Hinojosa and Mark Guerra!

Ma
Review №33

Salesman was more than helpful but couldnt agree on the payments I needed update my review how can people buy vehicle here when they dont answer the phone would not recommend this dealership either one star all I can give

Li
Review №34

Good customer service, took my vehicle in for minor collision repair and the staff at the body shop were nice and attentive.

Ab
Review №35

Awesome customer service from body shop team. Jason and the tech. My car came out looking like nothing ever happened. Will definitely recommend him to family and friends. Great job guys!

Ji
Review №36

Truly a great energy and environment from David and his sales team. We highly recommend this location for any type of Vehicle,if its your 1st time or just looking for an upgrade. What I loved the most is that we were not Pressure in something that we were not comfortable with. We had many many options to choose from. Excellent customer service!!! From the nice Gentleman Ruben he made sure all of our questions were answered and that we left excited with our new purchase while preparing our paperwork. Everyone in the building was very attentive to us.David and sales team Thank you very much for making our daughter happy for her 21th Birthday she now has her 1st car she loved her gift from us. We will be definitely be back in any of our future Purchases. Keep up the great work and love the music that was playing while we waited.

So
Review №37

Great experience getting my Ford serviced at Hacienda Ford. They completed the work and I am satisfied they did the work properly.

Al
Review №38

Very good customer service. My sales agent was awesome and got me a great deal. Was in and out of this dealership in just 2.5 hours. Will definitely recommend this dealership and sales person to my family and friends.

Ar
Review №39

Perfect customer service. Been a customer for 3 years and always been taken care of as part of ford family, let’s go!

Ef
Review №40

They took forever with my car to get it fixed. I was very unsatisfied with the tracker system to check the status and it said the job was completed and ready for pick up and then later discovered that it wasn’t ready for about another 2 days. My question is why have a tracker to check the status that your car is ready if you aren’t going to have it ready in a timely manner. Receiving these alerts gave me false hope and interrupted with my daily plans. Word of advice, please be accurate and don’t give people false hope.

He
Review №41

Great service! Sales manager and sales person were so great..

Gi
Review №42

Great service! And quick! Highly recommend.

Or
Review №43

1st time buying at Hacienda Ford but definitely not the last! I’ll be back!!

ge
Review №44

Three weeks to repair. Broken promises and no sense of urgency. No loaner program and I had to mention some form of compensation for all my Uber rides. Second Ford Dealership, Mission Ford, and now Hacienda with unbelievably slow service. Hacienda fixed the problem, thank you, but Mission Ford just took my money. Honestly, if you can make it to another city do so.

Te
Review №45

Took my truck in for transmission and oil leak, i expected the bill to be ridiculously high but was surprised by a very affordable price, communication between desiree my advisor was great, and truck was about a week in the shop, running smooth now im very happy i had never used hacienda before for my truck repairs and am very happy i went with them this time. Thank You!

P
Review №46

Out if Towner, my car broke down and Hacienda was able to look at it and fix it all in the same day within a couple hours. Wish they were in my hometown! Great customer service.

Mi
Review №47

I had a scheduled appointment (via phone call) at the service department to take in my husbands car for a recall at 10 this morning. I show up to the service department and nobody acknowledges a vehicle pulling in. Then after waiting for about 10 mins, one of the staff comes out of the office (after seeing me pull up) and is discussing how he was recently exposed to covid and was worried, on his cell phone right in front of my vehicle. (Oh and he wasn’t even wearing a mask, so he’s about to expose others..) Finally, he acknowledges me and tells me to walk in and so I do. Then I’m told they’re not going to be able to take in the car today because they have sooo many vehicles. If that’s the case, what’s the point of an appointment? There’s literally no point. Like customers have lives and schedules too. We can’t afford to be waiting around for another day just because it was Ford’s fault in the first place. Then, the person I spoke with stated it was because I booked an appointment with the app instead of calling. There’s so many things wrong with that statement I’m not even going to get into. Then, my husband goes in person and asks them why they can’t take it in today.. and they give him the run around too. Until the mechanic mgr. finally says he’ll take it in today. I call the service department about 7 mins before they close literally for one question.. they answer and then hang up. SO RUDE AND UNPROFESSIONAL, DO NOT GO HERE.

Wi
Review №48

I have dealt with Hacienda Ford for over five years and every interaction has been superb. They are always professional, efficient and friendly. This trip was to repair my cars transmission. It was a very complex repair. They did it perfectly and kept me informed as they were progressing. I will certainly look for my next vehicle there.

We
Review №49

Worst service department ever! I took my truck in 2 times for the same concern and they could never find whats wrong with it even after I told them there was a service bulletin for 1 of the concerns. I also have them exact details on how to duplicate the concert and the service writer said that they didnt have time to do what I told them. Never again will I buy another vehicle here.

Mi
Review №50

Hacienda did an amazing job with my vehicle. They had great and constant communication with us throughout the process. Jason gave excellent service. I have had other work done elsewhere and Hacienda’s is incomparable. Thank you once again for taking care of us. We will definitely continue to use Hacienda for any work and automotive needs.

Ma
Review №51

Been working with Salesman Zack for several years and has always been respectful and uses a no hassle approach. Highly recommended

RF
Review №52

In a time of chip shortages and supply chain break downs, when its real hard to find a new truck, and where other dealerships are charging over MSRP as a market adjustment, Hacienda stayed honest, still gave me the discounts and worked hard to find me my F150 Platinum. Its during hard times and times of national struggle that you find out who the real honest and good ones are. Thanks, Hacienda! You guys brought someone back to Ford and made a lifelong customer.

Is
Review №53

I contacted Jose Nicoleau for support in trading in my 2014 Ford Fusion Hybrid and he was super helpful in getting me a new 2021 Ford Explorer. He assisted me with the finance team in getting the monthly budgeted payment required. Jose has great customer service skills and the whole Hacienda Team is great. Thank you to Freddy Moreno in recommending to purchase from Hacienda Ford!

Je
Review №54

The experience was great. Joseph Guerra, JD Cruz, and Ryan Yoder were excellent. They really helped us out.

Re
Review №55

The entire Buying process at Hacienda Ford was really Great. Everyone from the Salesman Matt Torres to Rudy in Finance were Awesome to work with.I would highly recommend Hacienda Ford for your next Auto/Truck Purchase. I have also had excellent Service Attention taking past vehicles to their Shop. Great Please to Buy

Ja
Review №56

Poor customer service....I’ve already purchased 2 vehicles recently and will look elsewhere in the future. I purchased an 2017 f250 in February with extended bumper to bumper warranty....I noticed a few things wrong with the vehicle and brought it up to the attention of my salesman Vinnie.... he said yeah just bring it in whenever you have time... not telling me that I only had 30 days or I was gonna be charged.... so I was in no hurry... figuring I had the “bumper to bumper” warranty anyway which I also found out doesn’t cover what the name of the warranty states and wasn’t informed... so I had some time when another problem arose....I took it to you guys and charged me for a trim piece on the back window that was there when I bought the vehicle.... then I had a mirror issue that I had to leave the vehicle there 2 days with Vivian just to find out after I paid that she ordered the wrong part and if I could take time to come in again next week to get the right part!!!! ... talked to Mr. Gibbs.... his hands were pretty much tied what kind of Mickey Mouse business are you all running over there.... I would not recommend you guys to anyone else.... that’s just bad business.... sorry

Bo
Review №57

Our salesman Ricardo Hinojosa went above and beyond to make sure we got the best deal in purchasing a brand new mustang for our son. He was very knowledgeable and extremely helpful. Everything went smoothly and efficiently. We will be returning to Hacienda Ford for our next vehicle purchase.

Mi
Review №58

The staff was very professional and they did everything to make it happen. Very satisfied with my purchase. Great job.👍

Cr
Review №59

The car buying experience was great, but bought s ford 2021 F 150 not even two months ago already have to replace windshield washer hose the the service department giving us the run around having my husband drive around without wipers then went to get it serviced because the part came in then for them to tell us its something else. Then we have to wait additional 10 days for the other part to come in. Money on top of money. !!!!! This is how they side hussle people instead of servicing the inconvenience for free.

Ja
Review №60

Very sad to update this review with the news that the car is leaking transmission fluid again. Called Ford service Dept last Thursday and left a message for Marcie to call me, but no call yet. We drove the car for 2 weeks, left town for 3 weeks while it sat in our garage and saw fluid on the garage floor a week after getting home. Will call service manager tomorrow.We took our C-Max Energy to Hacienda Ford because an independent mechanic changed a transmission seal twice trying to stop a leak, but was unsuccessful. I called first and spoke to Marcie, who told me to ask for her when dropping off the car. I did, but they wouldn’t get her and assigned Vincenti to our ticket. A week later, they call to say the same seal needs replacing and when I object and state that I think there may be more of a problem, another week goes by before they order the seal. Now it’s on back order and my car won’t be fixed for over a month. They won’t let me have the car back and they won’t give a loaner. I was told other parts were also ordered. But the estimate was $342 and it would be no higher.The part was delivered on schedule and I was told only the seal was replaced. When I asked how much, I was told $420. I objected again and reminded him of the quoted estimate. He put me on hold and after a few minutes, came back and said it was $342.Dropped it off June 1st and didn’t get it back until July 14th.

No
Review №61

Friendly and efficient service both by phone and in person. Thank you!

Da
Review №62

Great place to buy a vehicle.... personnel very professional and attentive. Had a fast and great deal thanks again to the Hacienda Ford Team on helping us. Visit with Ruben Hinojosa he is a very dedicated individual and helps out as much as he can.

Je
Review №63

The entire buying process at Hacienda Edinburg was a great experience and the group made us feel right at home. They are genuinely interested in seeing you happy with the commitment you are about to make, from Sales to Finance to Management. Extremely happy with our purchase and with the service that was provided. Special thanks to Zack Davis who got us the best deal in The Valley on a 2019 F-350! Thank you all!

Ed
Review №64

This was the first time I have ever gone into a dealership, the only thing I liked about this place were the sales reps there, they seem like cool people. Unfortunately, when I went to trade in my car, they took an hour and a half to at least look at my car. We had negotiated to a fair deal on a car, and they told me to come back the following day since it was closing time. I went in the next day and they had sold the car I wanted.

No
Review №65

Hacienda Ford was a great experience and very helpful staff. I recommend hacienda Ford if looking to purchase a vehicle.

Jo
Review №66

This is one of the best dealerships in the whole valley!!! The prices are just write the staff knows there stuff. Special shout out to Mr. Robert Cantú from service department who helped me with my Ford Fusion titaniumI would definitely recommend this dealership to everyone!!!

Ju
Review №67

Great a, honest sales team. Matt was especially helpful and kept in great contact!!!

Ri
Review №68

I recently bought a car and it was the worst experience of my life, i had never experienced this in my entire life. I had asked for the discount that was being advertised on TV they said they had not heard about it, so i thought maybe i was wrong because how can i know about and the salesman there not know about their own product they are selling. I asked them that i would sign the contract but if i would locate the TV add they would honor it and they said yes. The next day i brought a recording of the add which it stated that they would pay the vehicle tax but they said that because they had given other discounts they could not give me that one. They basically lied to me just so they could close the deal in a very dishonest and despicable manner. They also told me they would not honor my military discount but when i asked them they said they would another despicable and dishonest way of doing business. I have concerns in the way they do business especially the people they prey on that do not know the rebates that are out there. I will be filing a complaint with the BBB and would STONGLY RECOMMEND NOT TO BUY YOUR CAR THERE

Ro
Review №69

Hacienda Ford is an Excellent dealership wonderful people, very knowledgeable and professional staff. We had an excellent experience in buying our new truck and the service after the purchase is second to noneThank You Hacienda

Gi
Review №70

Thanks to salesperson Luis Torres for helping my family and I out in getting a good deal on our dream SUV 2020 Ford Expedition had me a good deal within minutes thanks Luis and Hacienda Ford great place to buy a vehicle. Fast and easy process really recommend this family owned dealership...If thinking of buying a new vehicle or doing a trade in remember to ask for Luis Torres great salesperson 👍👍👍

Jo
Review №71

Worst experience ever. Customer service was worthless from the service advisor Vincent to the manger Eric all the way to the dept supervisor Jason. I just hope I don’t have issues with the repair work they did because I never want to come back to hacienda again not even to their sales dept. the only positive thing about the whole experience was the last person that attended me when I picked up the vehicle. Very understanding young lady.

Ma
Review №72

No stars. It was an awful experience. They had my truck for over a month and kept lying about when my truck was going to be done and didn’t answer my calls and wouldn’t return my calls. Robert Cantu is the man I was dealing with and lied about what the price was on replacing a sensor on the bumper. Had to contact Ford directly and still, they took a week after that, because their “ Ac machine” broke and took 2 weeks to get a new one or “fix” theirs. Never buying or taking my vehicle there again. Side note my cousin had the same problem with Robert Cantu. He said 2 days for a job that should of taken 1 day they took a week and a half. I guess the longer they keep the vehicle the more money they make.

br
Review №73

Exceptional customer service! Art Cano has done it again! 2nd vehicle I have purchased from him and I have absolutely no complaints about him. He is very helpful and very courteous100% recommended!!

Re
Review №74

Great service, my truck was well taken care of. Vivian kept me updated on my truck when it was being worked on. I would recommend.

Su
Review №75

Marcy and Jeff made our Impossible situation happen with excellent service.!

Ma
Review №76

Great Service Team Went all Out to Make Sure we got the best deal out there.

Be
Review №77

Great customer service. Was in and out quick. And we got what we wanted in vehicle and price range. Would highly recommend.

Aa
Review №78

The service and environment was excellent. I had my oil changed and though it did not take long they have a very nice lobby with WiFi where I could get some work done on my laptop at my own private desk area. There was also a tv and comfortable seating. Definitely the best waiting area I’ve visited when changing my oil. Thank you Hacienda Ford service staff for a great experience.

Pa
Review №79

This was my first experience with Hacienda Ford Service and i have to say the whole process was very fast and easy, Agent Robert handled everything very well and professional, my vehicle was in and out the same day.

Br
Review №80

Went in starting our search as we peaked interest in a new Ford Mustang, we were helped by Arturo and Tony Pena who were amazing! They were so transparent throughout the whole process as we were getting figures for lease and finance options yet we stated we were in no rush to make a decision. Well the service was so on point that we decided to go back after some errands and talk numbers with a trade in vehicle factored in, that very same day we signed for our new 2020 Ford Mustang Ecoboost Premium

JE
Review №81

Simply amazing experience. Most was done online. Matthew and Ricky were awesome. In and out within an hour. Truck was ready like they said it would be. Thanks Hacienda Ford.

jo
Review №82

One of the best and easiest carbine experiences I’ve had in a long time. Mr. Ivan Garza was extremely polite, helpful and knowledgeable. Mr. Tony Pena was also very helpful and made all the final business processes be a smooth and transparent as can be expected.

JJ
Review №83

You want great service, professionalism, and someone who cares... look for Alex Estrada! The best experience!!! No pushing or lies!

Jo
Review №84

Thank you Eric. I appreciate it the level of service and help you provided for us. We are very pleased with the results of the vehicle. After our first impression I am assured that our initial visit was quickly fixed by the way you handled it.

Bl
Review №85

Amazing people, very professional, explainable and humble. They gave me a time frame and they were very precise, I will definitely go to them if I have another accident for a repair.

EC
Review №86

During these pandemic times, I was able to get my oil change quickly. I had no issues with my car, customer service or cleanliness of the waiting area.

Ia
Review №87

Service adviser are great help & even recommend things from their own experiences with their Ford vehicles. Service manager, Eric, is super helpful & came out to assist with tough questions. Straight forward and great experience every time I come in to service my Explorer.

Be
Review №88

Got a messed up car from this place, took it already like 4 times and i bearly have 6 or 7 month with the car.

Jo
Review №89

My Family and I have purchased 4 vehicles and we could not be happier with the service. Luis Torres is a true professional he is really patient and helped us find the right vehicles. Will always be going back with him. ASK FOR LUIS TORRES AWESOME GUY!

ra
Review №90

Rene Navarro did an excellent job of getting the paperwork ready and helping us purchase the expedition. Very happy will definitely call him again when I need another car

Me
Review №91

Super knowledgeable service department and prompt attention the team Luis the service manager and Vivian handle issue on my vehicle with professionalism

Er
Review №92

Hacienda Ford is the best dealer ship in South Texas hands down Tony Pena is an awesome person going above and beyond to help you to get what you need

Ja
Review №93

After 10 years it was time for a new truck. Roland Chapa and his sales team made the buying experience enjoyable and hassle free for my wife and I.The process went smooth and we never felt pressured from anyone during the vehicle selection, test drive and vehicle trade in.I feel we got a good price for the new vehicle, a fair trade in value for the old truck and a good interest rate from Ford Motors.Thanks for the pleasant buying experience at Hacienda Ford.*Update 8/28/2020I regularly take my truck to Hacienda for maintenance, this last time being for routine maintenance and service, just wanted to say that Marcie did an outstanding job getting my truck in and out for service and went the extra mile to button up loose ends in terms of minor details that were overlooked. Kudos to Marcie and the rest of the service crew and techs for their outstanding service 🤙🏼

Tr
Review №94

Hacienda is a good dealership but very bad customer service, took my f-250 to the service department and was told by the advisor my truck was supposed to be ready on 2/19 but told me the “Part” was suppose come in today? but due to the weather all the roads are closed ? I find that hard to believe. Is this how they take care of their customers? This will be the worst experience I’ve had their. Will definitely not go back to that dealership again.

Mi
Review №95

They have some of the best service advisors that other dealerships wish they could have. I’ve brought my car for service advise and all employees have been super helpful. You definitely have to stop by and get your Ford serviced here! I plan on paying my car off and buy my next brand new car here at Hacienda. Shoutout to Daniel G. You are one if not THE best service advisor I ever had the pleasure of meeting and getting my car serviced with! Keep up the great customer service and you will have great success. You definitely have me as a customer for life.

Ja
Review №96

Everything went well I love my new vehicle

An
Review №97

I recommend hacienda Ford excellent service and excellent service I got my new 2021 suv I would like to say excellent work Nico, who helped me and excellent customer service

My
Review №98

Thank you for your prompt service. Viviana was so attentive and professional in her service. Great job.

Bi
Review №99

From the initial process to the end, the process was very smooth. Both Ricks were very helpful and kept me updated throughout the process. I went there showed them the vehicle I wanted and I was driving out of there before I knew it. These gentleman were very professional and patient. I recommend Hacienda Ford if you are looking for great customer service satisfaction and support. Great job guys!!

Ma
Review №100

Super friendly staff highly recommend this place 🥰👌🏻

Information
100 Photos
100 Comments
4.4 Rating
  • Address:3010 W University Dr, Edinburg, TX 78539, United States
  • Site:https://haciendaford.com/?utm_source=GMB&utm_medium=Google
  • Phone:+1 956-287-3836
Categories
  • Auto body shop
  • Ford dealer
  • Auto glass shop
  • Auto repair shop
  • Auto tune up service
  • Car battery store
  • Car manufacturer
  • Oil change service
  • Tire shop
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations