Store employees are fine, but support from the factory is horrendous. Waited 25 minutes on hold to speak with someone and when I finally was able to get my motorized blind to work, it was not level and this is not the only blind that arrived askew. I cannot recommend the company. Manufacturing is sloppy.

Ruth was so informative and helpful she gave me the confidence to make a decision for roman shades that best suit our needs. It is a large window, and so many options exist Ruth was able to narrow it down with all of her details. We chose the most beautiful fabric, the quality of the shade has exceeded my expectations. Definitely have the professional installation as they are so talented and it goes up flawlessly. We are thrilled

WOW! I cant begin to explain the positive experience I just Had at Blinds To Go! Monique was incredibly helpful, patient, and dedicated and supported me in purchasing 4 window blinds. She was absolutely amazing and I an thrilled with the quality of the product and customer service. I also Worked with Kristian, installer, who was equally as wonderful and flexible in scheduling a date with me. I HIGHLY recommend this location!!!

The whole experience was great from the process of deciding what is best for our home, good prices, installation and a very good product with a great warranty. Ruth our saleswoman was excellent. Her patients and knowledge was very helpful.

Blinds-To-Go did a great job working with me on my order of shutter blinds. When there was an issue, we were able to work it out. The sales associate, Monique, was very professional and definitely worked to help me feel satisfied with my order. The installer, Kristian, was prompt and professional and did a marvelous job and cleaned up after his work! I can’t wait to order more!! Thank you Blinds-To-Go!!!

A very positive experience. Ruth was very helpful when I was selecting my blinds. Mike did a great installation. Staff very friendly, knowledgable, helpful, and personable. And the blinds are good quality.

We orders a number of blinds and they look good. The blinds were measured by one of your professionals who provided those measurements to the factory. Unfortunately one blind was not correctly manufactured.We are waiting for this to get remade. It is not clear to me when the new blinds will get generated and installed.Unfortunately, I would NOT say our experience has been completely positive. We are told by the store that we may need to wait another month for this to get rectified.It would have been nice for the store to perform some good will for the mistake on their part.

Cam and Ruth were absolutely amazing! The customer service at the Eatontown location was above and beyond. I will never purchase window shades from any other store. I had roller shades that were almost 20 years old and they were able to repair all 14 of them. Cam was able to organize and patiently sort through our past purchase. So professional and a pleasure to complete this project. Thank you so much for making this experience a positive one!

We are so happy with our experience at Blinds to Go! Ruth helped my daughter get blinds for her new house last summer when life was very challenging and everything was great. When we needed blinds recently, we went back to Ruth and were extremely pleased again! Joe, Craig and Richard were great installers - very professional and on time.

My experience at Blinds to Go was a pleasant one. From the first day I went to the store checking out what I was interested in purchasing, there was no pressure as I decided what I was going to buy, and I was provided the assistance I needed. Most of all it was a fun experience. To top it off the person who came to measure and put up the blinds was as pleasant as can be.I recently purchased a very nice place by the beach. I bought a lot of things from scratch and I have to honestly say two business deals came through for me - out of all the stores I purchased stuff from. They were blinds to go and the painter, Carter Henry painter - were the only two companies that provided professional service for me, without a hitch. Thank you

Cameron and all the staff I dealt with during my purchase and pick up were wonderful. It is so refreshing to have excellent customer service as nowadays no one wants to be bothered helping customers.

Everything was flawless from Cam our salesperson to David our installer. The quality of the blinds is impressive! Couldn’t be happier!

I would have gladly given 5 stars, but the scheduling department is a disaster. Crystal, who helped us in the store is EASY 5 stars. She was absolutely wonderful. The installer was also EASY 5 stars. He did a great job, was very friendly and personable. The product? 5 stars. Its looks really beautiful. Unfortunately, we tried to change our install date and you cant get through on the phone and they dont respond to emails. 2 Stars for scheduling.

The sales associate was extremely patient and very helpful. They always deliver when they say. The products are very good and very well priced

I was so happy they came early and the installer was professional and completed the job in no time.

First, I want to compliment my salesperson Crystal, who was so knowledgeable, helpful, patient and pleasant when assisting me to make my selection. The blinds came in earlier than expected and are beautiful. My only issue is that the chain was incorrectly placed on one of the blinds. When I called the store to explain, I was advised to bring it back in and they will correct the error in two days. Again, very easy to work with. I would recommend them for sure.

Great staff and great service. Went above and beyond for us to get what we wanted and at an excellent low price. Shout out to Ruth Mercado for your great expertise and diligence. Installation was quick and very professional. Our shades looks great!

Ordered blinds. Blinds finally came (3 months due to covif/mfg delays) and scheduled time with installer. Why was installer a subcontractor?Issues:- Blinds sent to wrong store so installer called saying he can only come at NIGHT since he has to drive to the wrong store and pick up the blinds- Who installs blinds at night? Asked for a reschedule. Earliest time was 1 MONTH LATER. Not acceptable- After lots of escalations, magically time was available 2 days laterToo many cooks involved with blinds. No reason for stores to sub the work out.In the end, happy the installer was able to accommodate (not his fault). Store needs to do a better job of making sure items are going to correct place

Very positive experience. Love the look. Was very happy with the salespeople, the installers & the product. My only complaint was the fact that no one answers the phone & with so few sales people I had a long wait in the store

Very pleased. Would recommend to others.

It took forever for the shades to come in and I had an appointment for 6/2 between 8 and 9. No one showed up. I finally called. They had trouble reaching the installer and when they did he said he was really sick. So I now have to wait another 3 weeks. It will be a total of over 3 months from ordering. Further the installer called me later in the day to ask if I wanted him to come the next day. I said I heard that he was really ill. So he told me he had tested negative for covid in a rapid test. Who the heck wants an installer in their home installing shades when he is sick even if it isn’t covid.

The sales staff and installation personnel were very friendly,knowledgeable and very supportive. My only complaint is the extremely long delivery time.Smith and Noble had my window blinds installed in 2 weeks. They don’t have vertical blinds so I came to you.

3 stars because after all the issues we dealt with, they look pretty good in our house. Unfortunately we will not be using them again due to major communication issues and a lot of frustration. After making sure to place an order Labor Day weekend to receive a promotion, our order was not actually placed in the store until 5 weeks later! I had called to check on the status thinking they could be almost ready to pick up and I was informed that there were a few things I had to sign off on and then the order would be placed. That was issue #1. At that time they did offer be 10% off which I appreciated however I wasn’t expecting more to go wrong. When we finally got the blinds 2 windows were not measured correctly even after we paid extra to have their guys do the measuring. They easily replaced the one window, and the second was remeasured and not replaced until 4 weeks later after I had to call to check on the status once again. We had a few more windows we wanted to do after this order and we will not be using them again.

Ruth was great, she made the entire process easy and fun. The cost for our blinds was half the other estimates we got. I highly recommend BTG.

Crystal was awesome to work with! We are very happy with our choices and products. Any issue or concern we had, Crystal addressed promptly.

Everyone was very helpful and patient. No problem with installation. I am very pleased with the outcome

Crystal is friendly, professional and knowledgeable. Keeps her clients informed every step of the way! She goes above & beyond ... while always keeping a smile on her face. I would definitely recommend Blinds To Go in Eatontown New Jersey for their absolute professionalism and quality of their products😊A pleasure to work with!

Your blinds to go team members are on point they know the merchandise well how to do good measurements and all keep up the good work thanks Angela for your help

Ruth was super helpful in helping us decide blinds!! Highly recommend!

Besides the helpfulness of the employees on the showroom floor, the speed and quality in which our order came in was impressive. In addition, Richard, the installer for the order that we made was extremely knowledgeable, considerate and professional. We can’t rave enough about our experience.

Love my blinds. Ruth, Sydney and Crystal were very helpful and eager to please. Blinds to go has one of the best customer service policy I have ever experienced. Any little issue I had was resolved quickly. I would recommend the staff at the Eatontown store to anyone looking for blinds. I am very happy with my blinds.

Super happy with the helpfulness of the team and the quality of the product. It looks and works great!!!!

We purchased 14 motorized blinds 2 years ago for close to $6,000 recently 2 of the blinds started raising and lowering at an angle one severally crooked. We called for service and it 3 weeks to get a repair appointment. When the serviceman was came he was nasty and just took the blinds and left us with paper replacement blinds that fell down in 2 days . We received a call that the blinds were ready and to avoid the bad experience again we told them that we would come pick the up to reinstall ourselves. They said fine. My wife went to the store we made our original purchase in Eatontown NJ . When she got there they could not find the repaired blinds. After 20 minutes of confusion they determined that they were at the Menlo park store and promised to have them shipped to Eatontown location. We also purchased a Hub and they said they would schedule the install of the hub AND the 2 blinds for one service fee. We agreed and the scheduled the service for that Friday so the blinds would be at the Eatontown store by then (that was Tuesday).On Friday we received a call from the serviceman (who were told was much more customer friendly compared to the previous person)He said that he had picked the hub and on his way to our house but had just received a call from the Menlo Park store about picking up the 2 repaired blinds?????He asked if we wanted for him to continue as it would result in 2 service charges since he could install the Hub that day but need to come back with the 2 repaired blinds ANOTHER day!!!!!!Obviously we were totally enraged by TOTALLY bad second SCREWUP . We called the Eatontown store to find out what happened to the blinds and why they had not been shipped to the Eatontown store????? Once again they appeared CLUELESS to what had happened.We are STILL WITHOUT our 2 blinds and with paper replacements that fall off every day!!!!!We have been promised to get our blinds and them installed AFTER the holiday weekend!!!!!!!

Helpful staff and quick deli.

Ruth was amazing. She did a great job with organizing my install. Also the installers were amazing. They did a great job.

Terrible service. The salesperson and the installer were very nice, but it took from January until April to get my measurements and blinds. I was sent the wrong size blind twice. Communication between the store and scheduling department was very poor. I will not be shopping at Blinds to Go ever again.

Sydney at this Blinds to Go location is amazing. She is polite and knowledgeable and very helpful.

Excellent experience! Sidney Franklin and Michael Washington from your Eatontown location were professional, helpful and knowledgeable. They both went above and beyond and were more then happy to answer all my questions!! A job well done, love the blinds and will be ordering again very soon for my living room.Thank you,Ellen DeSantis

Love when they first installed our blinds and now I just needed to replace one for black out shades and it was so quick and easy to call and was able to find the right fit for us.

The help were just that. Very helpful. A pleasure to deal with them.

Very disappointed. After weeks of waiting for my blinds the installer arrived and there is a missing part to one set of my blinds. In another room one of the blinds was measured wrong so the installer needs to come back with correct blinds. How is this even possible?In response to the owner, my order number is 498867. And now I need to wait almost a month for an appointment? I should be out on a priority list to get the fixed right away.

Just not an easy experience. Will most likely not purchase the rest of my blinds for my house from them due to this experience.

I called several times with my measurements and got no call back until the third timeI was never emailed when my order came inI had to call and was told order was readyWhen I went to pick upMy order, there were 4 people ahead of me wanting to shop for window treatmentsThere was only one person working in the storeI had to wait a long time to just pick order upI will not shop here again

Ruth was great! Super helpful, item taken care of quickly!

For some inexplicable reason BTG has changed their installation process requiring customers to schedule with the store as opposed toScheduling directly with the installer. It adds another layer and made what was a seamless process more complicated and time consuming. I was a loyal customer but no more.

Everyone was great at this store location. Very accomodating and helpful!👍

They just fixed the chain assembly quick as a flash!Lifetime Warranty~

Everything was great. Roberto, Bob, was the best!!

Would give them 0 stars if I could. It seems they aren’t really interested in doing business or at very least in customer service. I gave them all the details for a preliminary quote, followed up 3-5 times over 6 days, even gave them there competitors quote on the project and nobody got back to me, with anything more then im very bust right now. If you need pricing or your blinds in next 18 months would go to budget blinds.

Very satisfied with the service . Great experience in getting the string fixed on 2 shades.

Easy, professional, available

STILL WAITING FOR INSTALLATION. PATHETIC !!!

Easy and fast, no issues

Scott was a pleasure to work with! He was knowledgeable, helpful, and friendly. The installer, Joe, called me the same night I placed the order and came out to measure the next day. Process from start to finish was very quick and easy!

We keep coming back to Blinds to Go. You cant beat their quality and prices. The lifetime guarantee gives us peace of mind. We had a wonderful experience at the Eatontown location. Our sales associate was knowledgeable, kind and professional. He answered our questions. Our products arrived timely and in perfect condition. We are happy to support a local business (the manufacturing plant is in Lakewood, NJ). I highly recommend Blinds to Go.

Good customer service

As always when ever I purchased your product I have been very happy. The sales representative Sydney Franklin was just awesome could have asked for a nicer and more knowledgeable person to help me with my purchase.Great job Syd

Sales person was great. He helped me through the process of measuring and selecting the right colors and valances. I installed myself and all fit perfectly!

Sales people helped us do accurate measuring. The new blind came in quickly, and it fits great. Easy to install for anybody with basic handyman skills (meaning it was medium hard for us, but we prevailed).

Sydney was very knowledgeable and helpful. Thanks!

Not happy at all and probably would never buy again from Blinds To Go.

The staff was very friendly and helpful

Lead times were inaccurate & The costly shades don’t meet the window frame flush.

Excellent and knowledgeable service

Customer service was very helpful and professional

Do not waste your time or money. Impossible to communicate with the people in the store and over the phone. They couldn’t get their stories straight. They bait & switched us on the product upon installation and to top it off they show up without one of the blinds which now has to get ordered, made, and installed at a later date. Can’t believe this place is in business.

Douglas Sharp was extremely courteous, knowledgeable, and patient in helping us find a replacement for our decades old and out of production kitchen blinds. The new blinds fit perfectly, look beautiful, and saved us the laborious task of replacing the hardware. Thank you Doug and all the folks at Blinds To Go in Eatontown, NJ.

Very knowledgeable staff. Great prices and excellent service. Blinds were ready in 2 days. Installer was ready within a week. Great product. Great guarantee. Will fix blinds if broken. They will re-string broken blinds for free whereas Hunter Douglas charged me over $100 to re-string one of my blinds.

I highly recommend Blinds to go in Eatontown, NJ. I Love all the blinds that I purchased. I have to credit a wonderful experience there due to Douglas Maher who was very helpful. I actually give him 5 STARS also, he deserves them for his time and patience.

Very quick turnaround on custom sized wooden blinds. Blinds are high quality, love them.

They stand behind their products.

Great service. Knowledgeable sales people. Fast turnaround.

Very helpful with my blind repair issue. I had a very old of blinds. Great service. I would buy my next set of blinds there.

Pleasant experience...installation of my new window treatments went smooth and they back there product

Excellent service

Horrible experience from start to finish. We had a sales person come to the house and he never followed up after the initial visit. We went to the office and the sales rep was very helpful. The manager christine wasnt helpful and never called us back when we had issues. The installer canceled on us after we had an appt. And told us that he rodent make it

Had a good experience however the installer just left all the boxes in my garage so now I need to cut them up... felt this was a bit off

Fantastic experience from sales to install. Highly recommend!

Do not give them your business. It was a headache from the start. The sales person was not well versed in the products, gave me misinformation. I ended up doing all the research myself. Took way longer than they said to get the blinds made. Then they didn’t include one of my blinds in the order and now have to wait 2 weeks to get it and get an installer to come again.

Knowledgeable customer service easy to order and fast delivery

Blind arrived broken.

Excellent experience all around. The associates at the store were knowledgeable and helpful. The installation service was top notch. I will only purchase window treatments from this store.

Do not buy blinds from them! My mom bought them from this store, they are only a couple of months old and already falling off the clips. She went back to the store and they made her buy the pieces that broke. They are junk! Very bad customer service at this store!

Great variety.. just more than I was willing to spend

The two women working there were very nice to customers.

Great service. Save the receipt. If the mechanism on shades or blinds fail, they will fix it for life.

We’d like to thank Gioia Herrmann for all of her recent help and expertise while we were looking for shades for four rooms of our home. It was a very busy Presidents day in the Eatontown, NJ store, and Gioia was very patient with us, and answered all of our questions and concerns. She offered her opinions of types and styles that might work best for us, and showed us how dark the prestige blackout shades would make the room appear. That was very important, as we were thinking of using them in another room besides our bedroom. When we had them installed, Gioia was correct, they definitely would have made the other room way to dark. From the time we placed the order to the installation day, Gioia kept in touch with us every step of the way, that’s really great customer service! We have recommended the Eatontown Blinds to Go location to others because of the professional attitude we had gotten from Gioia. I wish all of our retail shopping experiences had employees like Gioia, as she really does care about the customer.

Two mistakes made with my order. Called to speak with the manager who never once said the words Im sorry. Told me I had to drive the 25 minutes to the store to pick up my correct trim and hardware that was incorrect with my order. They refused to ship to me! No apologize and horrible customer service.

After all is said and done, I am satisfied with my purchase. Dont count on stated delivery.

Efficient and informative shopping experience. Great pricing on blinds.

Great service.

Staff was extremely helpful. Received a call to confirm measurements which saved us from making a huge error.

Great experience ordering vertical blinds...48 hour service

Great customer service, will always go to the store.

Great experience, Thank you Sydney

Very happy with the service and help choosing the right blinds for my home. Blinds To Go is the only place I would go to get my window treatments.

Did great job on my blinds

Great timely service. Had my blind back in 2 days!

Fast and easy. Installation worth it for sure.

Wonderful service.