JOSE RODRIGUEZ is so awesome! Very helpful gave great suggestions and even volunteered on changing my windshield wiper!!! Thanks again Jose made my visit fast and easy!

Did a good and thorough inspection of a car I was intending to buy. Gave good and sound advice at a reasonable price. Ive been taking my cars here, for the last couple of years and have enjoyed their fast, friendly service. Theyre good, honest mechanics.

Reasonably quick service at the cash registers. Good selection of fluids and whatnot.

Local Auto zone, they know me by name and that makes me feel great because it shows that they care by asking if I fixed the problem I had with my 1977 Volvo. They are amazing

Great experience returning snow chains that didnt fit my vehicle. Less great experience purchasing them there. But cant blame the associate, show chains did list my tire size in their fit chart.

The store was pretty empty when I came in for a couple items. No line for register, but as I headed for checkout i was in line for what seemed like 20 min while the two employees helped customers look up parts. The check out line was getting longer or maybe it was the help line for looking up parts in the store. I think they should have two lines one for customers ready to pay and one for parts lookups. That should help with keeping customers in the building longer than they have to be because that location is really not that big. The employees working were fine, its the method of operation that should be looked at to help get patrons out the store in a timely manner. Just my opinion.

Very helpful staff, friendly and bilingual (English and Spanish). Parking is easy and this store is easily accessible from Highway 101. This car parts store is well-stocked and organized.

East Palo Alto store. Miguel and his staff were very helpful 👏

Jose was super nice and super helpful and helped me figure out what I needed to do to get my forester running again!

Big thumbs up autozone even your security guard is on point and ready to help... Great customer service 💯💯💯

More products than you would expect from smaller store. Pricing is reasonable. Parts are easily returnable if not functional, disliked, etc. 7/10 rating fromDSO13-GOOGLE REVIEWS TECHLEVEL 3MENLO PARK, CA 94025

They so friendly and helpful 👍

Needed light for my license plate, it was found and replaced with no problem 😊. Rileys said they couldnt replace it for me 😡

Thats such great business an here is a fantastic start. To try to reach out a correct issues with customers. Much appreciated...

Helpful, knowledgeable staff. Had everything I needed.

Shout out to Hector C. for helping me to figure out what was wrong with my car and providing excellent customer service!

They had what I needed the cashier that was a system e was just not having a good day no personality no mood at the end of our transaction I said have a good day and she didnt say anything back I thought that was a little rude but okay

4 ppl working& took 30 min for help never agian

Very helpful staff

Had a great experience buying parts here because the girl that helped me was great, fast, and friendly. Great customer service.

Dont waste your time going there. They will say they have it in store and when you get there they will tell you they have it in a different store.

Helped with my trucks dead battery for free. Good to have them in the hood.

Said on Internet they had part in stock. Went there, they didnt have any in stock. I wasted my gas to drive there, took 20 minutes to find a parking place there. Really bad parking and service. Stood in line for 20 minutes, because only one person at register. Long line no service. Really bad!😡

The service was great but the need to work on hiring more personnel. It took them half an hour to get to the register. There was only one person attending all customers (cashierin, parts and customer service).

Laid back and helpful staff

Luis and Marcus were a great help. Very patient and understanding! Great place to shop!

Extremely hard to notice as you drive by. The lights facing the street were half out. The windows are covered up with something that makes it look like its closed down. The entrance and the parking is in the back, and a tiny driveway -- barely one car wide -- takes you from the street to the back. If someone is leaving as you try to enter, you are out of luck. The store needs some help.But the people inside were very friendly and helpful. They helped me look for what I needed. When it turned out to be out of stock, they told me where I could go to find it.

You can definitely tell this is in East Palo Alto. A more limited selection than other locations.

Extremely bad customer service... I dont recommend it not even to my worst enemy. This place needs new employees asap... This place should be embarrassed of there service!

The store was a bit hard to find because I was looking for the traditional Auto Zone with parking in front. After searching for a few minutes I found that it sits backwards on the lot with the front door in the back. They had what I needed at a reasonable price.

They were slow not very helpful it was like I wasnt even there, bad connection, it use to be a good place to shop not any more, I go just because its the only auto part close by☹️

Great auto parts store.

Good Knowledgable People That Know Everything Ive Asked. Quick Service And Sometimes You Might Find Someone To Help Install Or Replace Something.

Very customer friendly, knowledgeable about cars which is hard to find there is about four autozones that I been to that have these kind of people. Auto types.

Not even street parking available. How are they in business?

The workers dont have no idea what your talking about

Exellent customer service

Needed an air gauge for my tires. Staff really helpful. Surprised this place is still in business in the age of Amazon. Entrance is in the back which is really weird.

Check your product before buyingI got a used old rotor cap inside the parts box and the last one on shelf making my effort even more discouraged having to travel to sister store to exchange itI know to look for now on

Dirty. 1 employee at register who doesnt want to be there, security guard was more attentive to her cell phone on IG rather than focusing on customers, cash register POS units not working., overall I WILL NEVER GO TO THIS STORE AGAIN! HORRIBLE

The lines are always long

If I found one thing wrong with autoshack I have a complaint cuz its not a shack its a warehouse and if you didnt come to work go home its a good job for somebody who really wants to work and the district manager come from a great family and his dishes manager I never met but one day Id like to meet him as well and his district district manager I did not say dishes manager for I would watch this mans dishes not for his attention for the fact he knows how to make a business one

Your regular autozone. The staff was helpful. Can get busy waiting for help though, so be patient. This store can also be a bit tricky to get into the lot from the street. Its usually busy as well.

Today I was able to locate my parts. And fix my vehicle. Thank you.

Friendly staff. Had the parts I needed. Parking a little tricky in the back of the store. In the evenings, a club next door opens and limited parking fills up fast. I recommend that you visit earlier in the day.

These people always go out of their way to help you get in and out fast..very professional

They had excately what I needed

Parking lot in back. Quick in and out. Had exactly what I needed and confirmed it wiuld work for my car.

The customer service I received at this Autozone location was amazing. Stas could not have been more helpful with my overheating car issue. He is what every employer should want in an employee. I can not thank him enough for all of his help.

I like autozone stores but this is the worst, very bad service, you need customer service classes

It would be difficult to find a store that is less efficient. Go to the Redwood City location if you want a good shopping experience. Otherwise, plan on waiting a long, long time. If there are 4 people in line, you can assume it will take you an hour.And whatever you do, do NOT order online for store pickup! They do not process them at this store for days, and even then, you cant just come in and pick it up like they advertise, you still have to wait in the crazy long, slow line. Not worth it.Only thing going for it? Very nice staff (not efficient, just nice).

Hector and Jr. are the best!

Typical autozone. The turn in to the shop is s but tricky so stay keen.

It was ok. Staff was very helpful!

Great place. New and efficient. Also very courteous

Too long on hold to get service !!

Plan ahead is a must whenever coming here. You gotta have a lot patience with the rude staff. Come prepared with all the info you need it will help your visit and others as well. Its EPA what do you expect

Went in to get a headlamp. Guy looked it up for me, showed me the bulbs and told me the past number, asked if I needed one or two, picked out the cheapest pair and suggested it. Convenient and easy.

I like the store and the workers are friendly. Only reason I gave it 3 stars is I had to bring back 3 power steering pump that were all defective. Ended up going to pick & pull to get a used one instead of autozones refurbished ones cause they dont make new for my year anymore. So time my car ended up down for repairs was almost 3 weeks and cost to pay my mechanic should have been less than $100 for the first repair but ended up paying almost $600 for all the additional work and going to pick and pull to remove that one.When I brought back the first pump the worker even told me that they are considering not selling them anymore due to having so many problems with the referbished pumps.

Great staff easy to find products and their points earned program is pretty good

Great place to get help with your car.

Great service staff! I highly recommend this place for auto parts.

Great customer service every time I go thanks also hard workers

18 year old guy working the best he can with out any support or trainning. And what you expect when you get a part that dont fit

Had a really great experience at this Autozone location yesterday. I needed to replace the battery in my car, and while another Autozone was out of stock, they held the right battery type at this location. Upon arrival, an employee spent 20 minutes extracting the old battery from my car, ringing up the new battery (with the battery exchange discount of about $20), and then installing the new battery in my car. Overall, top notch service. Its probably harder for them to spend so much time per customer if theyre super busy, but if they have time, theyll put in the effort.

Dont come if your just a customer

Literally the worst customer experience. The people there just mumbled at each other.

Good service best parts for your auto

Nasty customer service, rude workers this morning I called the store with the part number was told they had the part in the store then I arrived there and they said that they would have to speacial order it and walked away I stayed waiting for them to let me know what I would have to do or if I needed to pay before they ordered it. I was told to go home and order it online. Never coming to this place ever again.

Been 10 days ordered a simple part for my car that they said will be in store in 3 days.

Quick services and parts I need for my Mustang!!

This store the people that work in the air are nice they help you with your car if you have something to bring back the internet with the receipt they put parts on for you like your windshield wipers

Very busy when I went in and several items out of stock

Sketchy location, especially at night. I was helped politely but given the wrong product.

Its close by my house and the customer service personal are helpful .

They got alot of spark plugs for Cars and LawnMowers

If you have patience to wait its like any other autozone. People here always take a lot of time to process purchases

Very busy store. Only one cashier and one security guard. Two people in front of me went out empty handed since they had no parts. I had a pickup and had to wait since the cashier had a computer issue. A hard store to get out of from the back parking lot since it is busy street at 3:30pm Friday.

The staff are friendly and are willing to give you a hand installing simple parts on your car.

Great customer service, the guys always go above and beyond!!! 🤩10 STARS🤩

Fast friendly and accurate service...

Very rude guy, ask me to go to the line before answer my question. ... a just ask were is the Restroon,Thanks for be so kind .

Parking is a challenge, but fast and friendly service

Luigi should know better than to argue with a customer, he certainly does not know the difference between ceramic pads and semi-metallic, the heat damage on the pads that the Roseville California store sold me was ridiculous after one day, but to get it straightened out and for him to argue with me when Im already upset was a big mistake...the employees here claim to be ase-certified yet theyre working at a parts store instead of being in the shop, this store sucks, go to redwood City they know what theyre doing, if I could give negative star I would

Clean nice customer service was prompt and friendly.

Employees were very helpful.

No one should wait more than a

Good prices and there is help to locate parts

Closed early - Sorry, you should try another store.This isnt a particularly good AutoZone location at the best of times (the location itself or the store), so if its no longer convenient either, might as well shop somewhere with anything positive going for it.

They had no worker so they close call the number someone on the other in said they open

Did not have socket wrench. Lacking many items

Marcus helped me with my alternator repair and made the whole event a breeze. Thank you Auto zone and Marcus.

Staff is great however, very crowded..always..

Great customer service however, always crowded

Big .helpful staff. bad: parking in rear of building

Does not have parts in stock.Chevy S10 pickup brake discs / pads

Helpful staff - but this spot was hard to see from the main road, I thought maps was mistaken that theyre still open & almost moved on. Theyre there, youve just got to look for the alley to the parking in the back.

Terrible experience. The cashier was very rude. Moreover, he gave me the wrong part! What lead me to more spendings.

It has good auto parts

Is good app