The staff here was very nice and helpful…especially Tisha! 🤗

Walmart just lost out on a thousand dollars and they can thank their rude Receptionist on the exam side. They have no communication between the glasses area and the exam area (2 separate rooms). There were 2 of us, my sister and I. My sister went to get an exam & glasses and i was motivated to get my exam and glasses here in the coming weeks. I will make this short, just like the Receptionist acted. Because of her (Receptionist) behavior, my sister chose to get her glasses elsewhere and almost didnt get the $99 exam done. But the optometrist was kind so she went forward. And with my future exam/glasses, they lost out on $550, at least, alone on my end.

I am the Optometrist responding to the review by Gary Dobson. Mr. Dobson had made an appointment with our office but had not provided his insurance information. As a courtesy to our patients we verify insurance coverage prior to the day of the examination so that time is not spent doing that at the actual visit -it can sometimes take awhile to verify insurance depending on the policy, and it may save them a trip if their coverage is not what they expected. The day prior to his appointment, I called Mr. Dobson to confirm as well as inquire about his insurance info. (He spoke with me because my office manager is on maternity leave so I am also handling some of her duties). He stated that he would just bring it to the appointment. I reminded him that it is to his benefit to have us verify his coverage prior to the visit. At that, he said you know what just cancel it and hung up. I am sorry if Mr. Dobson got the wrong impression, but I can assure you that everything we do here is patient-focused, including verifying their insurance in advance of their appointment. I have been at this location for 22 years and I pride myself on going the extra mile for my patients, and I would be glad to do so for Mr. Dobson should he chose to come in.

Nice guy, great service.

Called in to schedule an appointment for an eye exam.....Spoke directly with the doctor......Never asked me anything about my eyes or what was wrong or anything.....All he was worried about was getting my insurance information so he could process it before i got there, as he told me......Kinda tells me exactly what type of healthcare professional a person is when they are more concerned about the payment rather than the patient.....