Had a great experience getting glasses! Came from another place that could not get my prescription correct! Jennifer was very helpful and extremely patient with me picking out the best frame!

Do you to know what a perfect customer service is? Well you have to come to LensCrafters here at Southpoint mall in Durham and ask for Mr. Rick he really made my day. I picked up my glasses and when I went home the frame didnt feel right. I was so concerned because I paid almost 600$ for them. I came back and now Mr. Rick was the person who helped me and he did a fantastic job. Thank you so much for all help. You know how to treat a customer.

JENNIFER at LensCrafters IS AMAZING!!!! Her ability to multitask, fit, style and educate all while giving exceptional service is truly UNMATCHED. I have never had more fun and felt more confident about picking out a pair of glasses. She was even able to talk me into getting two pair. Thank you LensCrafter for hiring people like Jennifer to help this experience outweighs all of my expectations.

The sales team and optician were very professional. I got in and out in a timely manner. Will absolutely be returning and recommending this location to friends.

Great experience at LensCrafters, Most efficient exam. The front staff were great and Dr.Nagar was very friendly and professional. Highly recommend if you need an eye exam.

The optometrist at the south point LensCrafters needs to learn how to communicate with adults. Dr Apeksha Nagar obviously feels entitled. If they continue to let her talk to people that way they will definitely lose revenue. They will definitely never get our business again. Do better LensCrafters

Allari at Lens Crafters was amazing. She was super friendly and helpful. She helped me order my glasses from the Greensboro location and helped me get them adjusted at the Durham location. If I ever need to stop in I hope she is working !!!

I had a really great experience here. They were friendly and attentive and I was able to get my glasses quickly!

I was promptly greeted by the manager, Megan, even though the store was very busy. I showed her a picture of frames I had seen online and she went straight to the display and brought them to me. An issue with my vision insurance kept me from filing a claim on site, but Megan offer a work around without hesitation. I left with glasses I have been looking for for months. Go here, don’t waste time anywhere else. They are great!!!

Bought some new glasses here and was having an issue with how tight they fit. One employee attempted to adjust them but I had to return to the store about one hour later to have them adjusted again. An employee named Rick helped me and he was THE BEST. Seriously. I don’t think anyone has taken that much time to do something for me in any retail establishment. I didn’t even have to say anything. He kept making adjustments until he thought they were right and then asked me what I thought. The fit was perfect. If you visit this location do yourself a favor and ask if Rick is working. Just an amazing customer service experience.

Alerie was great! She helped me adjust my glasses, very helpful and friendly!

Drea at LensCrafters in Southpoint Mall, Durham, NC, was friendly, helpful and professional. I was in and out in record time and felt extremely valued. Makes me wish I had a need to go back more often. Thanks Drea!

Had a great experience at LensCrafters, Andrea was incredibly knowledgeable and patient as I made my selection! Highly recommend stopping in there if you need glasses.

Was greeted as soon as my vision screening was over. The associate was so very nice and helpful. I needed glasses in a hour and they got it done! Thank you so much for the help.

The staff was very helpful. My family and myself had a very positive experience.

The receptionists, optician assistant, eye doctor, and the personnel who helped me pick out my frames and eye glasses were not only very professional and extremely capable in their field of expertise, they all worked extremely well together and I commend them all for making my visit absolutely both wonderful and even fun...I definitely give all the staff at The Eye Center and LesCrafters the highest recommendations possible for anyone who needs the highest level of professional care and absolute seamless and quality service and absolutely thank them all for caring and being the best in their profession!

Awesome experience at LensCrafters with Drea who was so kind, patient, informative and willing to go the extra mile in helping me by asking Keith (Lab) for his expertise in solving an issue!! Thank you both for outstanding customer service!!!

Excellent service and work on my sunglasses. They are the one stop shop to go to for all eye wear.

Excellent customer service. I did not wait long.

Excellent customer service by all associates on 6-9-21 for eyeglasses & contacts. They were patient, kind, helpful, & respectful! I will definitely return for future eyecare needs & refer people here...

Excellent service! Super helpful while picking out my frames, and they had my glasses ready within hours!

Bianca was awesome, very pretty also, although my glasses dont work right lol.. explained everything and had me out quickly.

Eye exam great. Filling my prescription was hoirendpus. Very snobby and brushed off because I wanted to use my own frame.

About two years ago I came in with a prescription that was 13 months old; I had a prickly and somewhat confrontational experience with a tall, thin man with gray hair who refused to even consider me purchasing a new set of frames without an up to date prescription (within 12 months). Due to this interaction, I did not return to the store and was hesitant to ever come back.HOWEVER, my experience yesterday was amazing. The staff was warm and friendly and Latoya (sorry if I am misspelling!) worked with me to figure out what lenses I wanted and how much each type would cost in the frames I had selected.I left with same day glasses that fit well and I felt good in. The team works to disinfect their frames quickly and thoroughly so I felt safe in a Covid world.So in short - excellent service from the female employees! Keep it up, ladies.

Great customer service, Latoya took the time needed to get us into our new glasses, even with other customers waiting on her, she made sure we were fitted right. Thank you Latoya keep up with your outstanding customer service.

Draya was super friendly and gave excellent customer service. Highly recommend!

I had a great customer experience here, and the wait time was much less than anticipated. Both the sales representative and optician were very friendly and helpful in getting me both the best prices from my eyeglasses and the best fit! I will definitely return for my future eye and sunglasses

Juan was knowledgeable, cheerful, accurate, helpful, genuine; couldnt ask for better service!

LensCrafters - why are you lying to your clients, claiming that “there is a law” banning you from dispensing glasses on emergency basis without valid prescription? NC General Statute Chapter 90, Article 17, Paragraph 90-235 clearly states: “duplications, replacements, reproductions or repetitions may be done without prescription, in which event any such act shall be construed to be ophthalmic dispensing, the same as if performed on the basis of a written prescription.” Look it up. Image enclosed. Let me guess: You are doing it deliberately to obtain a gain in an unlawful manner.

The worker is very helpful and enjoy my new glasses.

I had a horrible experience at this LensCrafter location. Initially I just wanted to be vent my frustration here. But my good friend who also had serious issues with this business suggested to lodge the formal complaint with the North Carolina State Board of Opticians and State Board of Optometry.It’s easy! Just find the website of those Boards and follow the complaint procedures. I believe that anyone maltreated by this store/optometrist (and I see MANY customers were, judging by negative reviews) should do that. Actions of the staff at this particular LensCrafters location are EGREGIOUS. They warrant the formal administrative review.

Me and my husband have been coming to this lensCrafters location for the past 7 years. We have always had a great experience with our regular and our sunglasses. Our most recent visit was very special and prompted me to write a review. It was my 8 yo daughter turn to get her first pair of glasses. In our first visit, Megan was super kind and helpful in choosing and fitting my daughters frames. 2 days later we went to pick them up and were helped by this wonderful gentleman named Rick. He was genuinely happy to see my daughters reaction to wearing glasses for the very first time ( a high prescription!) making our visit very special. We are not forgetting this last visit. Thanks, Rick!

My insurance is nor covered. Without its expensive. Good service and collection.

Great experience! Patient and knowledgeable team.

Very friendly staff and knowledgeable. Safe environment cleaning items and glasses very well due to COVID. Felt very safe during my visit.

Edit: I am filing a complaint with the NC State Board of Optometry to investigate this shop and the optometry practice affiliated with this shoddy business. I hope that this action will help to protect other consumers who were wronged. Also I AM NOT responding to AI generated response to this post offering me option to complain to your corporate office. Your company has crossed the line, acted in the contra-version of the state law and will have to deal with the proper State Agencies at this point. If you keep doing what you do - more legal actions by the injured by you customers will follow. It’s your choice. Indeed, as other customer noted here: #CANCELLENSCRAFTERS, #CANCELLUXOTICA .

Bianca was extremely helpful! The whole staff help pick out frames! Thank you!!

I had enough! I have written an official complaint about this LC shop and their Optometrists to the North Carolina Boards of Opticians and Optometrists Examiners. I’m not “A KAREN” and I don’t complain typically, but enough is enough. I saw that many folks here had very bad experience with LC employees. They are not kidding! Staff is rude, incompetent, they LIE to rip their clients off. Doc of optometry is clueless. Disgusting! This place should be out of business!

I had my prescription changed so I wanted to re-use my frames, after paying for the lens I am handed my glasses in a plastic bag, I asked if they could give me a case for them but was told they didnt have any cases. I was asked if I had purchased the frames at their store, if I had then they i would have been a given me a case. Talk about cheap, I had to wait two weeks for the glasses never given a time when they would be ready other than 7 to 10 days, not even a text.

The service on yesterday was great. The young lady (lawdy I cant remember her name smh) she was so polite and helpful, and just knew what she was doing. Just all around great service.

Like many reviewers here I have been wronged by this Optical store and by the affiliated with it Optometrist. Therefore, I will be filling the complaint with the NC State Board of Opticians (re: the Store) and with the NC State Board of Optometry (re: Optometrist).ANYONE ELSE WHO WAS WRONGED by them - should FILE SUCH COMPLAINTS. Such actions should help protect public from substandard and harmful practices by licensees of those boards.In order to file the complaints please Google: NCSBO and NCSBEO - for the procedures on complaints filing and for the boards’ addresses.It’s not enough to just not give our business to those shoddy businesses and practitioners. Let’s #CancelLensCrafters . Make it trending on Twitter. Let it go viral.Message to the Store manager: do not bother to respond to this post - leave your energy for talking to the Board Investigator.

I have shopped there several times and they are consistently some of the most professional and high-end customer service focused folks Ive ever had the pleasure to deal with. Great experience every time!

I am not sure how this place has 2.6 stars. I had an exceptional experience here picking out new glasses. The staff used a variety of tools and were very knowledgable through the entire process. I worked with Josaphine and she was excellent

Bianca 759283 was amazing!! 10/10

Dr. Ward was great! She explained everything that I asked! Angel was very professional, & helpful great experience! I moved from Raleigh 2 Durham so this was my first visit great!

Friendly staff. Overall excellent experience.

After reading some bad reviews below I felt compelled to share my very positive experience with this location. I called before coming to check on any special COVID 19 procedures and the rep was very helpful and professional. She also told me the best place to park to quickly access the store in the mall. I was helped by two sales associates when I went in who were both incredibly friendly and helpful. One of them spent quite a bit of time with me and was patient and upbeat despite me being a picky customer. I was comfortable with their COVID precautions as well. Great job Lenscrafters!

My son and I have been going to Lenscrafters for years but in the days of the pandemic my fear was that we would be understandably have a lack of customer service from the team... most especially as we just moved to North Carolina. What we experienced at Lenscrafters Southpointe with Josephine and Dr. Banhart is a kind and white glove attention to both my son and myself. We were even accomodated for an unplanned vision check. The team must be highly commended for their expediency and their attention to customers. Josephine was able to get my son a new pair of glasses within 45 minutes after the quick vision checkup which was overdue by Dr. Basharat. We didnt even have an appointment but as soon as Josephine found out that my son had a broken pair of glasses, she and Dr. Basharats office was able to squeeze us in even with them being booked up. To say we had a great experience would be an understatement. We will be back to see the team at Lenscrafters at Southpointe Mall in Durham, NC again.

Staff is horrible, very unprofessional. I will definitely go somewhere else next time.

Really appreciated Megans patience and product knowledge.

Staff is pretty rude, mumbled remarks under her breath. Doesn’t seem to know the store policy on the warranty replacement. Will go to another location from now on.

I have been here several times now. I have no complaints, their costumer service is impressive, personal and full of knowledge. I have been taken care by Joy the store manager and Richard, they are both great! Going above and beyond to help costumers and making sure everyone leaves the store satisfied with the service. Totally recommending this place.

Josh was amazing. Professional and very helpful. I appreciated his humor and honesty. Keep up the good work kid!

Weve been to this location now three times and every time has been great. Joy the store manager is extremely helpful and knowledgeable. We have also been helped by Rick who is also extremely helpful and knowledgeable.The service here is fantastic and they are great and making sure everyone in the stores needs are taken care of while also providing really personal and individual attention. Im really impressed!

Today I went to pick up my glasses. The ladies who attended at 3:20 p.m. were two ladies whom overflowed of attention. The shop was completely emptly, they were very nasty, no greetings, nothing kind at all. It was my first time I am gonna wear glasses for reading when I put my glasses I saw strange I told her but she didnt explain me too much. I suppose that I must check this week if I need to adjust something... Even from the first day they were very rude to attend. I feel very disappointed is like you make a favour. I think if those ladies doesnt want to work there please leave the spot to another person who really want to work and be nice to the clients instead the clients feel quite upset after this kind of attention. Definitely, I wont come back and I do not recommend this place at all.. .

Warning! I went in for replacement glasses and picked a pair from their $99 total package group. I had lost my glasses and needed a pair right away. The sales lady told me if I wanted them that day there was only one kind available.... the ones that turn darker in the light. I didn’t want them and then was told it would take much longer for regular ones. The moral of the story is now I hate my glasses every time I go into the light and those $99 sunglasses turned into $250. Every time I see him I think how I got taken at the store by a greedy sales clerk. (And FYI - I had insurance but she said it would cost more with insurance copays than without!!!!)

Dr. Wong did a great job and was very professional and friendly.

The service at this Lenscrafters has always been excellent but today went beyond 5 stars. Joshua was the most caring, patient and knowledgeable technician who provided my 84 year old mother an outstanding experience. Much more patient than me! Thanks, Joshua!

Great service!!

Hit or miss. A few associates are rude at this location. I feel that they should all have great customer service so I gave this store a three star for the three that are pleasant.

30 day “Happiness Guarantee” means no warranty for material, quality, or workmanship. Customer is always wrong. Corporate duopoly gone awry, they exist to take your money. Run.

So my dog has a taste for eyewear. The staff here are so helpful when it comes to replacing my daughters glasses. And they are so friendly!

The doctors are good and nice but the front desk staff suck. They are rude and unhelpful

Customer service has seriously declined in the last two years or so. I have bought several glasses and sunglasses from this location, but I won’t be going back. They acted like adjusting my glasses was like asking them to perform brain surgery. Take your money to Warby Parker in Raleigh. It’s worth the drive to pay waaaay less for stylish glasses—plus, you won’t be stuffing the pockets of Luxottica. Bye, LensCrafters.

Good selection of high-end glasses, but terrible service. After wandering around and asking 3 different people for assistance, I was finally able to get one associate to help me. The only reason Im giving 3 stars is because of the selection of glasses.***A week later***Ive revised my review! This place is pretty bad, especially considering I spent $500+ on Burberry glasses. After the terrible experience I noted previously, these knuckleheads some how ordered me the wrong frames, making me drive out of my way twice due to their error. At no point did they apologize or offer some sort of discount. I recommend going ANYWHERE other than here.An please note, I do not freely give 2 stars or less on reviews. This place is more than deserving of this rating.***four weeks later***Gwen, the NEW manager for this location, finally called to speak with me about my experience. She was helpful and accommodating. With her in charge, I might return.

Not the greatest when it comes to customer service. I get the impression they dont know how to balance a high volume of people at a time, which is unfortunate for a store thats located in a mall -- known to have a high volume of people at one time. Some sales reps are better than others. When I went to pick up my glasses, they just showed it to me, didnt ask me to try it on or anything about the fit and carried on to the next customer. Though they ended up working out, I didnt appreciate the lack of care taken, especially for such a pricey selection. If you want my money, and want to keep it, treat me better please.

My wife and I were at the store to pick up our glasses( 03/08/2020) around 3.30 pm. There were two ladies in customer services. they were very rude with us. The one who gave us the glasses, she didnt ask us to test our glasses. I requested a tablet to read and also i asked her how many days to return the glasses and she just answered the same as previous year. I will not return to this place anymore.

Salespeople make a real effort to show they dont care about helping customers, making a sale ... you know, all the things theyre supposedly there to do. One seemed quite bothered that I might want specific a specific style of frame -- gosh, who does that, doesnt everybody just buy the first thing offered? I got better service and a much better product selection at a Walmart. Yep, its true.

Michael was very helpful, he custom fit my sunglasses with such an expert hand. It was a pleasure to watch him work and he knew just what to do to fix the problem with my glasses. Im very satisfied with the service!

Don’t waste your time! Go anywhere else in Durham if you care about a good experience. This is a big box store where they care about only money, they won’t respect you as a customer and the money you spend. Spent over $750 on glasses and they wouldn’t repair accidental damage done for under $400! PATHETIC!!!

Matt is a great professional!

Not many get five stars. Showed up as it opened, was taken care of - as quick and painless as one could want.

IF YOU WANT TO BE TREATED LIKE A MORON THIS IS THE PLACE FOR YOU! Total trash, I cant imagine theres a worse place to get glasses in Durham! Told me I couldnt get replacement lenses for under $300!!! Shows what they care about money! Not you as a customer!

Love LensCrafters however assistant manager was not able to explain the receipt they gave to me and was not helpful

Cheap materials. Coating of lenses peeled off within the first month and then store blame me saying i must have used a strong detergent to clean them. Had to buy the warranty because they were pretty much useless. Took longer but it happened again. I have been wearing glasses for 25 yrs. never had this problem before.

Please do not waste your time at this location. I had an appointment scheduled for 12:15pm and at 1:00pm I had still not been seen by a doctor. At 1:00pm the receptionist told me the doctor would not be ready until another 50 mins. Horrible service & time wasted. I left and will not be back.

Awesome experience!! Helpful, patient, and professional. Thanks Joy your experience and kindness was much appreciated.

Ive had two different pairs of eye glasses repaired there. They did the work, but I will say there is something off about the customer service. Slightest bit of a snide feel. Please dont follow up with me, I will not be returning to this location.

Would be nice if they answered their phone!

Theres nothing wrong with this lens. You will eventually get used to having to turn your head and directly face what you want to focus on, the lady at LensCrafters actually said, about the dead spot on my lens, after holding my glasses up the light and squinting.I put on my old pair, which somehow do allow me to focus on things without extreme head movement, and asked for my money back, saying Id try somewhere else. Good luck with that!, she said, smirking.

I had two identical frames that I needed new lenses for. Same frame, same prescription...very different results. First ground, one pair was okay still not as clear as I thought they should be, but at least I could see out of them, the other pair was WAY off. So I left the way off pair to be redone and then they were still off. The guy just asked me, well, what do you want to do? No apology, actually seemed annoyed I was not satisfied. I ended up having them put the old lens back into the glasses and got a refund for one of the pairs. Remember the other pair was not 100%. UGH!!!!! I will NEVER go back. I dont care how cheap the lenses or frames are. And the selection of frames is really outdated, nothing really cool or innovative....

If you are looking to buy used frames or frames that have been handled hundreds of times, or maybe if you are looking to spend more money this is the place for you. No one who works there is smiling, prices are higher for frames that are damaged then new ones are at other places such as Upchurch Optical Center down the road. On a positive note, they can get you your glasses, frames, and walk-in eye exam all within a couple hours next door. For this reason I could not give the place a single star.

Lydia Wang, the manager, was very helpful. She was able to get my sons glasses quickly replaced as part of their eyewear protection plan.

Terrible experience. Ordered a pair of prescription sunglasses. After 14 days and several calls was told that they messed up and asked me to come and get a loaner.To top of it, I was told that itll be another 10 days to get the pair and they cant make any special request.This place is full of incompetent people with really bad attitude. Luxotica owns all these stores and Ray ban. People should stop buying Ray Ban since they are pushing cheap product through their own stores.

Very unfriendly. Long wait times. Not willing to work with you if you want reuse frames and always trying to up sell to more expensive frames, lens and treatments. Waiting approximately an hour to have your glasses made does NOT make up for all the negatives here. My advise is you would be happier just about any where else

The manger of the store is why I gave a 0 but the lady who helped gets a 10. They are now making a third pair of glasses because the first two were made wrong.

Would give zero stars if I could. Super disrespectful employees. Called to ask if my glasses could be shipped to my new address because I am moving this week and was treated like garbage. Never go here. Avoid at all costs.

This is a preview as I have not been there yet. I was hoping to go here and buy a pair of glasses this weekend but with an overall rating of just two stars Ill go elsewhere.

Professional, knowledgeable staff. Whether it is reading or sunglasses, theyll take amazing care of you at the Southpoint Mall Lenscrafters.

Timely professional people who care about there customers. This is my first google review so I care that much.

If possible I would give zero stars. I have been to lenscrafters in other states and they are really nice and glad to help, very informative, answers with patience and want the customer to be happy. But the one at Southpoint mall is the complete opposite, they don’t care about customers, rude and unwilling to help. I was a loyal lenscrafters customer for years and finally - I quit. Would prefer any other optician over lenscrafters located at Southpoint mall.

Great staff and service. Thanks

Their service is pretty good. They fix little problems with glasses well. Sometimes there can be a noticeable wait though.

I had a great experience. Amanda was very helpful and professional and I got the perfect sunglasses!

Very bad customer service I was there on 12/07/2019 between 12 and 1 I had to deal with three different sales person with a negative attitude

I arrived a few minutes early, then waited 30 minutes past my scheduled appointment time and was still not even back to see the optician who does the initial screening. I scheduled my appointment during my lunch hour, so I wasnt able to wait longer. I asked the receptionist for my insurance card back to leave - was never offered any explanation or apologies. Very poor customer service. The staff could care less. Would never consider using Lens Crafters again.

I am so grate full to whoever answered the phone tonight! I got contact lenses two days ago, and tonight could not get them out! I spent 3 1/2 hours on-line trying every method I could find. My husband drove me to 3 pharmacies, Target, and we called Walmart. We were searching for one of those gizmos that sticks to your contact and pulls it out. I talked to 3 pharmacists. . . My eye doctors office was closed. I called LensCrafters and they kindly and patiently talked me through a technique that worked! He also explained why the gizmo I was pursuing was not a good idea( bad internet, bad.) If I could get this kind of assistance over the phone, I imagine theyd be even more exemplary in person!

We received damaged glasses after having waited 3 hours total in store, and an additionally 10 days to receive our glasses in an hour. In addition the lenses have visible numbers on them, they dont answer the phone, and are rude when present in the store. We will not be shopping here again.

The worst Lenscrafter Ive ever been too. There is a lot of people walking around with name tags on but nobody seems to be interested in helping. I stop by to get my glasses adjusted and I waited for about 15 mins and NOBODY came back to help me. There were several staff walking around but I guess ONLY certain staff can adjust glasses. And the worst part about it my glasses never was adjusted. I probably will NEVER buy anything from that lenscrafter again.

Very unfriendly place. Walked in and walked around for 15 mintues and never got approached to see if I needed any help. I was ready to buy a pair of Ray bans but with the service I got, I decided to take my business elsewhere. Theres a older gentleman that works there that seems to have a bad aditude. Would not recommend this place. Crabtree valley mall has better options.