Wow. This ice cream was memorable. We were told it was very good, but it really was above my expectations. I had cherry chip in a waffle cone. Just great! Service was fast and extremely friendly. Go here!

Nice spot to walk up to the window, grab some ice cream, and then enjoy it in the nearby park/seating area.

Fantastic ice cream. They have both traditional hard scooped ice cream and soft-serve. Also have shakes and sundaes.

This was a really good ice cream place! Even though when we pulled up, there was a line, a guy half way in the line said he was only there 5 minutes and boy are we glad we waited! They had a great system where you sample, order, and pay then your name is called and you pick up your ice cream! I had Vietnamese coffee with whipped cream and my daughter had blood orange sorbet; it was scrumptious! We will definitely go back and get that recommended sorbet with sprite!

Great ice cream! I got a shake with chocolate and peppermint ice cream, it was well blended and tasty. The whipped cream is worth the 50 cents, it’s delicious too. Still no indoor seating, but it’s right off the square so you can just sit outside and enjoy the day.

Me and a couple of my friends wanted dessert so we decided to get ice cream. The store was clean, the staff was very friendly and the ice cream was delicious!

I had the strawberry shortcake vegan ice cream - one scoop, though. It was good - I wasn’t sure what to expect. It certainly wasn’t “heavy” like regular ice cream. It was refreshing. My friend had the mango passion fruit (also vegan) and he enjoyed it. I notice a vanilla-lavender flavor. I’d try that next.

Incredible ice cream in downtown Durham, never thought ice cream could have such a rich flavor but this place gets a very lovely rich dairy flavor, with great and unique flavors! I got the honey lavender and it was SUPER, a classic spot for Duke students and Durham localGreat for a summer night!

Vegan choices - mint Oreo was great!Bananas foster and salted butter caramel -- great combination!

I got the vegan chocolate ice cream. It was good, the atmosphere was fun, great for a relaxing night with family, loved ones, or by yourself. 4 stars instead of 5 because the price did not match the value in my opinion. The ice cream did not go above and beyond like the price suggested. Dont get me wrong it was good, but I would only come back if someone else I was with really wanted to come here.

So good! Ice cream is thick and creamy. They are even vegan friendly!

I had salted butter caramel with brownie topping. The ice cream is incredibly rich and flavorful, without being too sweet. Brownies were also top-notch.

The Vietnamese Coffee flavor was fantastic! 😋 I definitely plan to return to try other flavors.

Not as good as before. Not sure if they’ve changed ingredients. We ordered the peach and the honey fig, but could barely taste the fruit flavors. Both of them were overwhelmingly sweet... Staffs were impatient and rude. It was one of my favorite ice cream shops, but I wont go back in the future. It is a shame.

It’s no secret that The Parlour has the best Ice cream in town, but who knew that the brownies are to die for?!?!

Terrific ice cream and better service. I simply mentioned a couple flavors I was interested in and they insisted I try samples. Will be coming back here - cookies and cream was great

The Parlour is my all-time favorite ice cream shop. They create their own flavors (both dairy and vegan) and change them out very often, possibly each week. They also bake delicious vegan desserts. I would recommend Parlour as a must-go for any trip to Durham or for any difficult week that a Duke student is having.

Vegan friendly. Covid friendly. Meaning they take your order, you pay at the door. The next door down, they bring out your tasty treat.The ice cream is the best in the area. I got the classic cookies + cream with oreos on top. It hit the spot after a night at Mateos around the corner. The Parlour has vegan options for baked desserts along with sorbets to choose from. I even saw vegan chocolate chip cookies.Get a treat and walk around the square. You will have a great time.

Yummy ice cream and milkshakes! Very rich and the flavors are always changing

Ice cream was delicious! I had the vietnamese coffee and it was smooth and creamy. Also tried butter caramel which was to die for. The vegan blueberry lavender was good. Didnt taste like soap.However service is terrible - I understand people are not allowed in however you staff appropriately so you have a runner that can call out names 2 or 3 at a time. Waiting until you have 10 scoops makes for large crowd gathering. Change that system and its a 5 star experience

Creative and delicious. I only wish they would compost their compostable utensils rather that toss them.

Staff was super busy (as always) but didn’t give me the cone i ordered. The scoops were pathetically small for the price spent on ice cream! I enjoyed the flavor I got but was incredibly disappointed with the price and attention to my order.

Awesome ice cream shop, I have been here quite a few times and have had a lot of good experiences.

Very good downtown ice cream and coffee. Across the street youll find a park with benches.

Delicious ice cream! Creamy, flavorful, and wonderfully crafted.Accommodating to picky kids like my son who had to try 3/4 of the flavors before choosing.

Super delicious ice cream. The dole whip is spot on. I felt like I was at Disney world! The Vietnamese coffee ice cream was so flavorful and robust in flavor. Would definitely come here again.

Amazing vegan ice cream!! Not just sorbet, but nice creamy, coconut milk base ice creams. Would give 6 starts if I could!

Oh man, this ice cream is unreal. They have local, uncommon flavors in addition to some regular staples. I had the Molasses Gingerbread ice cream due to the seasonal natural. It was divine. There are actual freshly baked gingerbread cookies in the mix. The don’t skimp you on the amount in each scoop either.

Good inexpensive place to grab a ice cream scoop to cheer you up.

Everyone said this place was good, but I got the caramel ice cream and it was so DISGUSTING. I definitely won’t come back.

Parlour is a small, indie ice cream chop with very basic flavors, which is refreshing in a world where many similar establishments try to compete by having the strangest flavors (Im looking at you, Salt & Straw). The texture was on point, and the flavors, while basic, hit the spot. I wish I was here when they were operating at full steam, but even with their limited outdoor-serve capacity, it was a delight.

Very small portions and low quality, icy textured ice cream for too much money. Maybe I’m just used to high quality dairy in Wisconsin for way better prices but I would not recommend this place.

It was okay. I was excited to try the brownie with ice cream but the brownie was rock solid and couldn’t be eaten together. Ice cream was decent though.

Strawberry-rosewater is the one!

They move the line very quickly, so don’t be deterred if you see a lot of people outside. Really great peach flavor during summer (peach season) too!

Great ice cream. Would be a 5 star but my bronze 2 brother works here so 4 star lol

Cute ice cream shop right on the Durham center square. The drunken sailor sundae is a perfect combination of sweet and salty. Our favorite flavors included butter salted caramel, basil ricotta, and the vegan mango chili. Highly recommend The Parlour!

DELICIOUS sundae. This small size was about $6 and it was truly very small-looking; however, the flavor and density did not skimp at all. It was the Magic Bar ice cream (coconut, walnuts...etc.) on a brownie with whipped cream on top. The vibe was truly an old-fashioned parlour vibe and a fun place to just hang.

Really good ice-cream with a bunch of vegan options available as well !

Went there for the first time for The Parlour Ice Cream. The place was packed, the quality of the ice cream was great at reasonable prices. We tried the soft serve chocolate and butter scotch flavor which I think were too sweet for us, will go back and try other flavors as well. Customer service was good wish I should have asked them for the recommendations with low sugar flavors.

Great selection of tasty morsels and treats. Great atmosphere condusive to sharing your dining experience with your friends

Love the Vegan chocolate ice cream. One of the only places I have found to get it! I love that they have options for those with dairy sensitivity. I have never been disappointed when I visit. The staff isnt overly friendly and sometimes can be short. That would be my only thing I would say could improve.

Simply dont understand the long queue for this so ubiquitous taste ice cream.

Have to agree with other posts. Best vegan ice cream Ive found in the triangle. My husband said the regular ice was amazing and best hes had too. Had the vegan mango chilli and chocolate together. YUMMY!!

HORRIBLE ICE CREAM. quite literally the worst tasting ice cream of my life. DONT come here.

I really enjoyed the dairy free, gluten free ice cream no had at The Parlour. Id definitely go back. The atmosphere is great and so are the tastes!

Open for walk up service. Id never been and got Vietnamese coffee and salty caramel. Both were awesome despite me not really liking ice cream.

They are still observing covid restrictions. You order at one door, and pick up at the other. So the seating is, shall we say limited. We enjoyed our ice cream at the park across the street. And it was absolutely worth it. I dont know that Ive had better salted caramel, and the Cafe Con leche was just as good.

Their four year-round flavors are vanilla, chocolate, cookies and cream, and salted butter caramel. The rest of the flavors change throughout the year. This season’s flavors: butter pecan, bourbon milk chocolate, Vietnamese coffee, and pumpkin pie. My personal favorite is the butter pecan ice cream with a vegan chocolate chip cookie!

I had the I Had a Dream One Night special: strawberry ice cream, red bean paste, mochi pieces, fresh blueberries, strawberry sauce, and homemade whipped cream. The red bean paste and the ice cream together were a very interesting texture ... and so freaking good! They offer gluten-free cones and vegan baked goods as well. I thought their ice cream was not super flavorful, but it tastes almost healthy and clean, like they use high quality ingredients.

Great flavors and premium ice cream! Whats not to like?Update: The more I go to this ice cream shop, the more I love it! Great flavors like Ginger ginger that is ginger ice cream with crystallized ginger, root beer float, black forest cake, white chocolate raspberry, etc. Great for dessert if there is nothing that captures your fancy at the surrounding restaurants.

This ice cream was SO BAD I still have a terrible taste in my mouth from it. Ugh so gross

Adorable, slightly hipster, minimalist ice cream parlor with a laid back vibe & unfussy style. Ice cream is good, a bit pricey but get a cup or cone and eat in or walk around newly vamped and SAFE after dark, listen to the street musicians, hand out with “Bullie” or head over to American Tobacco Campus. Vegan options, the mango & passionfruit is banging!! Many other flavors like tiramisu, Oreo, Spicy Mango, cup or cone, cookies, cupcakes and other goodies. Packed on weekends and I’m sure all summer due to it’s prime location downtown. Staff was friendly, stays open till 10pm!! Restrooms & store is wheelchair accessible. Parking is tricky, mostly pay spots but free after 6, pay garages and few free spots, also a few wheelchair accessible spots.

Definitely overrated. Watery, slightly too sweet and waaaay overpriced. Waffle cones are also not made in house, premade, and are disappointing.

Best ice-cream Ive ever had! I will definitely return if Im ever in this city again!

A+ | Undoubtedly one of the creamiest and tasty ice creme spots in this side of North Carolina. Very great for an experience.

Its good ice cream and a fun atmosphere. Whenever you see a line out the door at 4pm for ice cream, its usually a good bet.

Delicious Icecream! Would recommend to a friend!

Really delicious ice cream made with butterfat and the flavors were on point. The vanilla was out of this world, the cookies and cream was better than anything Ive ever had store-bought and the Vietnamese coffee ice cream was the bomb. Really tasty pastries, cookies and brownies as well. Some treats are gluten free as well.

Its was ok are order was wrong seemed to be an issue to get it fixed icecream was good service could ha e been better

They rotate through a lot of great flavors and have a good selection of other desserts. The soda selection is a good pairing. Love the downtown location. Even with covid you can still eat in the outside park right across the street. It is located in a slightly unique road so parking can be tight. Staff is friendly and accommodating.

Very cute ice cream shop! Loved the cookies and cream and waffle cone!❤🤤

Only a few vegan options and the vanilla softserve melted immediately.

Good quality milkshake, authentic vibe

You cant go in at the moment due to Covid. They were kind of busy and we waited about 10-15 minutes to get our stuff. The ice cream was good though.

Good, solid ice cream place to walk to in downtown Durham. I wish they had darker chocolate and less-sweet options, but thats personal taste more than anything.

Some of the best ice cream in Durham. Great gathering place for small groups. Blueberry is a favorite. Also the ice cream cakes are great for birthdays. Near a lot of nice downtown galleries and shops.

Friendly staff, good ice cream

Very flavorful ice cream :)

I am unsure of how to delete my old review but they refunded me! Thank you so much

I actually love the online ordering and window pickup theyve been doing since covid and would love to keep doing that even after this pandemic. Its easy for me to walk here from work, so I place my order online and pop over there to pick a sweet treat like once per week lol Probably should cut back, but I cant resist. This is the BEST ice cream in town. AND its a family owned business. My friend works here and they treat their employees very well. A++

Great ice cream. Unique flavors!

My malt milk shake filled me up like a meal.

The Parlour has fantastic vegan options, we had a great time at their vegan afternoon tea.

Loved that they had vegan options! This ice cream was so unique and delicious. The mango lassi was so good and the lavender honey was delicious as well.

The ice cream is always fantastic. Service is great..

There is always a line but it always goes fast and it gives you the opportunity to people watch. The wait in the line, even in humid summer temps, is well worth it. There are always very unique flavors that are always very delicious.

Pretty good. The flavor changes all the time.

Really, really yummy ice cream. Service was great and the environment was nice and clean (ice cream shops get sticky quick). Flavors were lots of fun- ricotta basil, mango with chili, Vietnamese ice coffee, etc. There are vegan and non-dairy options available, too. Great spot.

Delicious ice cream and nice, efficient employees. Lots of creative flavors like Vietnamese coffee, saigon cinnamon, and marscapone olive oil. Clean tables, and free water because ice cream makes you thirsty. The line can be long but it usually moves quickly and its worth it. Great vegan options. They also use biodegradable paper bowls instead of plastic, which I appreciate.

Love the ice cream, but yall need to ask peoples names instead of reading the name on their card if you want to be inclusive to trans people :/

The first time we got pumpkin cookies n cream /caramel and chai chip/dulce de leche. My favorites were the chai chip, which had a great balance between the chai base and chocolate chips, and the pumpkin cookies n cream, which had a great pumpkin and cookie flavor! The caramel and dulce de leche were super rich and tasty too. recommend

So I spent my recent time in the RDU area hitting different ice cream places! I was on the hunt for the best ice cream! Hunt is over! This is the spot!! Love the atmosphere! Great service! You have to try Fig Honey IC! Also I belive I found my ice cream soul mate! She made the perfect 2 scoop ice cream cone! She completely understood my love for jimmies! She, without directions, put jimmies at the bottom of my cone and loaded up each of the scoops with jimmies! She even gave me a small bowl with jimmies - so after each lick I could swirl my cone in the bowl to grab more jimmies. Each lick was jimmielicious!! When you go- ask for Yareen! The best ice cream scooper ever!! 🍦😊😊

The Parlour has the most patient, best staff of workers! Friday pms are packed, but customers still receive the best service. The place is always clean & welcoming. If you havent tried the ice cream, shakes, hot drinks, or desserts, youre depriving yourself of one of the best treats in Durham.

Really delicious ice cream. Great local business.

Staff could be friendlier. Ream ok.

I really should try something besides the salted caramel ice cream, but I cant. Its just too good.

Poor service. Other server wasn’t occupied but still did not ask for order despite long wait. Had the cheek to ask for a tip still

The vegan chocolate ice cream is quite good. Coconut one is okay.

The Parlour is an authentic Durham experience. Hand-made ice creams and local products abound. The decor is clean, yet rugged - exuding the Dirty Durham vibe. Rich and exciting flavors await.

Favorite place to grab ice cream! Delicious flavors and they change a few of them to the seasons!

Best icecream in town! They always have interesting flavors you dont see in other places. Plus, the icecream is genuinely well-made. They also have gluten-free and vegan options - something for everyone! I have a cookies + coffee and cantaloupe mix in this pic - yes, its a strange combo, but its amazing!

Did you know they have ice cream sandwiches!? Game changer.

Long line on a Saturday afternoon but guess this says something good about food that people are willing to wait for. Cool artwork and above average ice cream.

Peppermint ice cream is awesome. My niece really likes the brownie sundae. She did say the brownie was a little hard though. My husband ordered a hot buttered rum milkshake. He says it’s good. It reminds him of a banana foster. Now the chai latte is not all that great. Chai is not as strong as I’m used to. The drink itself tastes more watered down than like a latte.

Delicious as always. We love the vegan varieties.

Cute shop with a very nice staff. The ice cream is super rich and creamy. A bit pricey but it is a nice downtown shop AND they use compostable bowls/cups/utensils.

Best ice cream spot in Durham! Plenty of options if you are vegan too! You can’t go wrong with any flavor here.Parking might be a problem though but inside there’s plenty of room for the whole family!

Great ice cream! The selections are down now but what they have is good. You must order online now. They have a QR code out front to scan and just proceed from there.

Vegan chocolate ice cream is yum! We love this place.