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TCR : Triangle Cellular Repair
5410 NC Highway 55 Suite AH, Durham, NC 27713, United States
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TCR : Triangle Cellular Repair
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Pa
Review №1

Jay was very helpful when I arrived. I was welcomed, my problem was triaged on the spot and my phone was fixed quickly. I have had several good interactions with this team because weve had a few broken phones over the years. Great spot to sell and buy reused gear too!

Ke
Review №2

I dropped my phone that was already in an otter case on a dirty floor and when I went to wipe it off with disinfectant got the black screen of death. The phone was still working but I could not see the screen. I took it to TCR and Gavin was great, explained to me what might happen after the repair but also was responsive.I always bring my phone to TCR and I have never had a bad experience. Seriously do you know how you feel when your cell phone does not work in the terror of thinking you might have to get a new phone. Why go through Apple when you can do it faster and better with these guys!

Je
Review №3

Jay resolved my cell phone issues in no time. And also great customer service!!! A++

Se
Review №4

I have heard about the amazing quality phones here, but the service, doesnt compare! Mr. Brian was fast and effective when working on my phone that a competitor broke! He handled working with me with absolute professionalism, he didnt not give me the run around and the price of charge isnt an arm and a leg! He also lent me a replacement phone till mine got fixed. And what made me so sure about him was saying we are going to do everything we can to fix it and if we cant do that, its on me! I want to say thank you Mr. Brian, because of top notch managers like you, you will always have a thriving company with smiling grateful customers! Im recommending all people I know and dont know to come to this store!!

Ho
Review №5

I have a iPhone X they replaced the screen when it had a green line and not responding to my touch, when I bring my coupon it only cost $65 so much better than Apple store charging 200 or $300 I’m definitely coming to TCR more often I love it!

Ke
Review №6

The technician was both knowledgeable and clear about his first assessment for a screen repair. Performed a thorough walk thru of the work performed to verify everything was working. I would recommend TCR to anyone.

Al
Review №7

Kind, efficient, and excellent service, for a very reasonable price! thank you!

Ta
Review №8

Jay was very helpful and really nice. She made me and my daughter feel welcomed.

Ma
Review №9

Great service overall. They repaired both front and back glass repairs on an iPhone 8. Prices were excellent and fair. I highly recommend them.

Li
Review №10

This was the 2nd time I needed my I-phone glass face replaced. TCR was available, timely, reasonable and courteous. I will continue to do business with them and refer friends to them.

Kh
Review №11

I had a amazing experience! The price was more reasonable than the Apple store and other places in the Durham area. Ray provided excellent customer service and he fixed my phone fast! I will come back if I eve needed another repair.

Ha
Review №12

I was disappointed with the lead time to fix my phone and the poor expectation setting by the TCR rep. 10+ days without an operable phone is not acceptable from my perspective; however, TCR was continuously nonchalant about my request.I ended up going to uBreakiFix in Renaissance Village (near Southpoint Mall), and they were able to replace my screen and complete full service on my device within 24 hours. AND at a cheaper rate. Highly recommend uBreakiFix for phone repair needs.

De
Review №13

Had an amazing experience After a month of trying to get my daughters phone repaired I went to the location on Highway 55 in Durham, NC and Jay was very friendly and very professional. She made this process so easy and smooth. Thank you Jay TCR just gained a customer your customer service was excellent. Thank you!!

Sa
Review №14

Good service and knowledgeable staff! They’re always able offer great service and a reasonable price

Mi
Review №15

Very pleased with the service at TCR south durham. They were very conscious of social distancing practices, did a great job replacing my phone screen & LCD, and gave me by far the best price I could find in town. Thanks guys!

Bh
Review №16

This is one of best places I have ever been to repair a phone.I had a phone with cracked glass and damaged LCD.They not only replaced and repaired everything to new-like condition but also finished the work in only about 30 minutes.Very impressed and satisfied with the service. I highly recommend TCR for any type of phone repair!

Co
Review №17

I cracked my screen on my iPhone so I took it to TCR for repair. The next day my camera didn’t work, so I ran back and they fixed it. About four weeks later, my screen went completely black. I took it back to get repaired to the Raleigh store. They did not have the equipment to fix it there so they sent it to the RTP store. Luckily my SIM card fit in my old stripped down iPhone with a shattered screen so I was at least able to text and make calls, but being without my normal phone for two days was a hassle. They replaced the defective screen and reset the phone wiping it clean. At the time I thought I was going to lose all the data on my phone, but thankfully everything was backed up to the cloud and restoring it was super easy. The people there are friendly, but it was a very frustrating experience. What should’ve taken one hour to fix a screen turned into multiple trips back-and-forth and so much time spent waiting for the repair work. And now that I got my phone back the battery life isn’t the same as it was. I never needed to charge my phone during the day after charging it at night until now. It’s just one thing after another!

Ca
Review №18

I visited the Hillsborough St store multiple times to resolve a glass issue but until I went to this location and had Gavin take care of my phone the issue wasnt fixed.

Da
Review №19

Tech was able to correct the problem I was having with my I Phone 8 ...D.

Ge
Review №20

Incredible service! Had my son’s iPhone XR screen and LCD repaired for $120 in 45 minutes. alternatives were all over $200 and would take up to a day. This was super smooth, friendly and safe with every possible COVID19 protection taken.

Da
Review №21

Very positive experience. I could schedule an appt which was convenient for me, and they were ready for me at that time. Even better, they had my phone repaired much more quickly than I expected. All for a very competitive price. Kelsey was great. Obviously I hope my phone never breaks or needs help. But if it does, Im calling TCR.

Vi
Review №22

Excellent service at this location. The staff are really knowledgeable. I had damaged my CPU from my computer and Ray went out of his way to fix it for me. It works perfectly. Because of him he saved me a lot of money. Highly recommend this location.

Ju
Review №23

This was the easiest experience I had with a broken phone ever. Instead of waiting for someone at the apple store to have a free second to even make eye contact I was able to get my entire battery replaced in less than 3 minutes. The staff was friendly and helpful. I would strongly recommend that you get your phone battery replaced here if you are trying to avoid a costly upgrade to the new iPhone!

Ty
Review №24

I did iPhone battery replacement here. Quick service (

Ch
Review №25

Ray!!! What an outstanding tech. He was very supportive and understanding towards our tablet needs. He provided the best customer service that we have received as an older couple. My husband and I highly recommend TCR Phone Repair!!

La
Review №26

Excellent service! Ray did the impossible replaced a power port on a Motorola Pure edition phone while I waited. Thank you Ray for saving my phone and me lots of money. I highly recommend this place for phone repair and excellent customer service.

Me
Review №27

Friendly, fast and professional. I definitely recommend to anyone looking to repair their phone screen.

Ka
Review №28

Read some recommendations on Next Door, made an online appt for the next day, which was great, since I was about to go out of town. Had a cracked cell phone screen replaced in less time than they said and with a smile. Excellent all around.

Ju
Review №29

This might be the best experience that I have ever had at a retail store. I normally fix all of my phones and my friends phones. I ran into a problem when fixing one of my friends phones, I couldnt find the tool I needed and I already had the phone torn apart. They helped me fix the issue with no hassle and no waiting around. If you need your phone repaired or want to purchase a used phone, I would highly recommend the location on 55. They treated me great there.

Al
Review №30

Great experience! Customer service was excellent. Rice was able to multitask and quickly help solve our phone problems. Genuinely a nice guy. Very pleased and will gladly recommend anyone we know to TCR

Da
Review №31

Great experience, fast friendly + responsive service. TCR was able to repair a charge port that another shop was not able to, while I waited. It was worth the 45 minute drive here for me, will definitely recommend. thank you!

Co
Review №32

They were great! I needed a new battery for my iPhone 5S, and they got me squared away promptly (without breaking the bank, either).If you have problems with your electronics, theyre the folks to go see.

Ad
Review №33

I had a problem with my phone charging because the cord was lose and kept falling out. Ray at TCR was super helpful and had the problem resolved in a matter minutes. And it was cheap! I would definitely recommend these guys!

Ta
Review №34

We first called the store on Ninth Street with a strange request. Our dryer had stopped working and upon being dismantled we discovered the circuit board need a small repair. They quickly told us to call their RTP location and have Ray look at it. My husband brought it in to them and he was told maybe three days. Instead it was ready in under 2 hours. Thank you so much. This saved us from having to replace our dryer!

Ch
Review №35

Soooooo happy! I was so nervous about how much it would cost to get something really important off of an old iPhone. I was shocked when they were able to grab it within 30 minutes and at the low price. Im super happy and have already brought them in a mac to look at and help with. Would definitely come here again for any phone/laptop help. Eric D, you are awesome!

Sh
Review №36

Super friendly service. Quick and efficient and reasonably priced. My iPhone 6 screen had lifted and damaged the screen from the inside. I could only see about 1/2 of my screen. Ray was reassuring about it being a fixable issue. He guessed it would take about 20 minutes, but I swear it was more like 10. I didn’t even have time to finish cleaning out my purse while waiting! They moved from their Southpoint location, so much easier to get to with ample parking.

Ra
Review №37

Very polite and helpful staff. My phone was repaired in under 30 minutes. The location is great because its right by true flavors diner and a draft beer spot so you can explore while you wait. There is also a farmers market in the parking lot on Saturday mornings.

Ki
Review №38

Great service and very reasonable pricing. Had my new battery popped in quickly and I am back in business.

Se
Review №39

Connor was able to immediately diagnose my issue over the phone, which allowed me to do an easy fix myself and avoid having to get a costly repair done. That is going above and beyond what any other phone repair business will do.

Za
Review №40

Was there today to replace the glass screen on my old iPhone SE. Super knowledgeable and friendly staff, awesome customer service- highly recommended

Ja
Review №41

Went to TCR for screen repair. Rice was very helpful and knowledgeable. The repair was done quickly and the finished product was exactly what we needed...at a reasonable price. We will be visiting TCR again for our cellphone repair needs...just no time soon hopefully. 😁

Ja
Review №42

Mike was awesome at the South Durham TCR. Efficient, friendly and all around great experience! I would absolutely return again.

Pe
Review №43

My google account was not working and I took it to TCR. Ray worked on it for a while and got it up and running. Very pleased with Ray and will use them again if I need to.

He
Review №44

Outstanding Customer Service rendered by Rice. Very thorough and yet concise assistance provided. Services were rendered in a timely manner. Would highly recommend this business for future cell phone repairs.

Le
Review №45

Quick and excellent service! Kelsey replaced the screen on an iPhone for me in a very short amount of time. The drop-off and pick-up were a breeze. Highly recommended.

Dr
Review №46

Excellent and fast service. Ray is very knowable. He has a way of explaining the issue that helps you understand to make an informed decision. Rice was great as well.

호시
Review №47

This store is exclusively very nice. My iphone doesn’t work suddenly and black out. He repaired very quickly and even free! Very thanks. I recommend this repair shop!

Ca
Review №48

I dropped my phone in water and was worried it was ruined. I took it in to the South Durham TCR location and had a peak customer service experience. The tech (named Nick or Ray?) was really attentive, knowledgable, and fast. I had dismantled the phone and removed the battery as soon as the immersion happened. He told me I was lucky and needed no repairs or special drying. He could have told me anything and lined his pockets, but he didnt even charge me for the assessment. An honest broker!! If I ever have another phone problem I will go out of my way to bring it to this TCR location.

Jo
Review №49

I stopped in to TCR to see if they could repair the power plug on my older android phone. They took it in the back and went to work. 10 or fifteen minutes passes. It turned out be be something simple. They essentially removed a hairball. But heres the thing. They didnt charge me. I would have bought a new phone cover just to say thanks, but they didnt have anything that would fit my antique phone.They seem like good guys - Ill be going back when I need more extensive repairs.

Ni
Review №50

Mike S provided excellent and timely service and even blessed me with a discount. Highly recommend TCR for screen repair as it was well worth the price!UPDATE: after a few months my screen has stopped responding to touch and has dead pixels at the top. Beware 90 day guarantee!

Da
Review №51

Went to Miguel to get help at the Southpoint Mall location. He was absolutely AMAZING. Saved the day. He rocks. Excellent service and so incredibly friendly and patient. He stayed with us until after store closing just to make sure we were satisfied. Thanks Miguel!

Th
Review №52

They did an outstanding job bringing my Samsung S6 back to life! Highly skilled technicians that are professional and trustworthy. Thank you Rice and Ray! I will recommend this shop to everyone!

Ad
Review №53

Extremely professional, polite, and informative employees made me feel that my phone and it’s personal contents were respected and treated with care. Got a screen replacement on my 7+ in ~30min. Perfectly aligned, no imperfections, looks like a new phone! Thank you TCR! Keep up the good work.

ja
Review №54

Came in to get a screen repair for my IPhone 6. Ash was my consultant and he was very nice and professional. They were able to fix my phone within 30mins even though they said an hour. Awesome service guys!!

An
Review №55

Two words. SCREEN. PROTECTOR. This isnt my first time working with TCR and it certainly wont be my last. I came in to get my screen repaired yet again and this time, a miracle happened. My saving grace, Joey, informed me that all I needed was a new screen protector. She peeled the old one off right in front of me and boom! Looked like a brand new phone. I was and still am very happy.To anyone who is new to getting their phone fixed, I would only recommend TCR. I’ve been here with my friends plenty of times but rather than lying to me and fixing my “broken” screen, they were honest and actually cared to save me some money. Joey could’ve taken my phone back and charged me a heck of a lot more than a screen protector to fix something that was not broken. That is not how TCR works. I’ve had some negative experiences at other repair shops so I always end up back here. My advice it to skip the shopping around and just use TCR. It’ll save you a headache.My last piece of advice is to ALWAYS GET A SCREEN PROTECTOR. As you can see, it saved my case this time. Not to mention, they are cheap! TCR has them for only $15 AND puts it on for you. Sure, online shopping may have $5, $10 screen protectors but you have to wait DAYS for them to be delivered. All that waiting time is just another chance for you to drop and damage your phone. When your protectors do arrive, whose to say they arent broken? Or you put them on incorrectly? Yeah I’ve been there and done that. Whats paying $5 more and having immediate coverage by a professional?Thank you TCR for saving me yet again! Thank you Joey for being honest, and professional!

We
Review №56

Was helped by an employee named Nate. He did a spectacular job of accommodating me and he fixed my LG G3 in under an hour. He was friendly, smart and worked hard to fix my phone even though it was a difficult fix. I left with a functioning phone and couldnt be more pleased! I highly recommend this place and would definitely go back!

Je
Review №57

Went to Southpoint Mall looking for TCR and was disappointed to find the store gone. However, a quick search led me to their new location in Greenwood Commons off NC 55. Got the same great service and left with my phone in great condition. Very happy to have found their new location!

Ch
Review №58

My husband’s cellphone was out of order but the specialist fixed it right there. He was really nice and fixed it for free. I really appreciate him.

Th
Review №59

They had to order my part because i have a lesser used phone. Repair was quick and phone works great. Was one small issue but i took it back in and they fixed it. Highly recommended

Am
Review №60

Justin was extremely nice and helpful. My friends cell phone looks brand new and is in perfect condition now. (: there was another guy involved but cant remember his name. However they were all extremely helpful and nice.

Ni
Review №61

Excellent customer service, pleasant on the phone, quick, good work! I have been to TCR years ago when It was in southpoint and got the same experience then. I always recommend people to your shop. Job well done.

Do
Review №62

The screen repair for my iphone8 plus was pretty quick (25 min) and the qualify of the finish work was pretty great.

Ki
Review №63

Very quick and professional, had everything I needed on site to replace the cracked screen on my iPhone. Took 30 minutes to replace the screen. Very reasonable price, especially when compared to buying a new phone. Definitely recommend and would go there again if I needed it!

Ho
Review №64

I cant say enough good things! They are quick, they are understanding, and they are fairly priced. Ive never gotten a phone repaired before. I thought by the time a phone needed repairs, you might as well just get a new one. The affordable prices at TCR proved me wrong!

Da
Review №65

I was visiting the area from out of town and my phone was not charging (there was debris in the charging port). Eric D. cleaned out my charging port, headphone jack and microphone, and then cleaned the entire phone and my case free of charge! He also charged the phone for me. Literally saved me as I had 3% battery left - awesome experience and very friendly staff. Would highly recommend them. Thank you!

Ra
Review №66

I bought 2 screenguards for my 2 new iphones online. They put it on perfectly for FREE. Thank you :)

wa
Review №67

Great repair on my iPhones cracked screen—very satisfied. Easy to schedule appointment, no waiting, comfortable lobby, and a friendly, skilled tech to do the job. Highly recommended!

Ge
Review №68

Very friendly, helpful, and effective service which had my phone operating flawlessly within a short time. Thanks for the excellent service!

H
Review №69

Excellent service!! Eric D. is a great guy, saved me $300 just by removing lint from the charging port, which went undetected while inspected by Apple Support Specialist. I highly recommend this place.

Ma
Review №70

Ray and Eric are great, Ive used TCR three times now and they are the only repair shop I use for my phone. They replaced my iPhone screen and when it had a malfunction they replaced with without question for free. TCR stand behind their work

Au
Review №71

Came in with a shattered iPhone and saw Nathan. Nathan quickly diagnosed that if he would have repaired the phone it would cause more harm than good. It would have been very easy for Nathan to take my money and say he fixed my phone. Nathan instead described what was happening and came up with an alternative solution. I did not have any work on my phone done but would definitely recommend Nathan and TCR.

Li
Review №72

So happy with my phone repair! The guys were so nice and it took only 15 or 20 minutes to replace the screen on my iPhone. My phone is fully functional and working great!

Le
Review №73

I received great service and advice at TCR. I had a dead LG G6 phone and an iPhone 6 with a busted screen. Ash, the tech who assisted me, repaired the iPhone while I waited for a very reasonable fee. We determined that the G6 was not economical to repair, so he sold me a used Samsung Galaxy S9 at a great price, and insured that all my contacts, apps, etc. transferred over seamlessly.My experience with TCR was exceptional. I would highly recommend them for phone service as well purchasing a used phone to avoid carrier contracts, which will keep your monthly cell charges as low as possible.LH, Rolesville, NC

Fr
Review №74

Went to TCR today with my friend to have her shattered iPhone screen repaired. The two Erics that were working there were the epitome of what customer service should be!!! Not only did they repair the phone...they price matched!!! The entire experience was so PERSONABLE and the knowledge is top notch!! I will always go here for repairs or questions!!

Ch
Review №75

I had dropped my iphone a couple of times (or more) and it finally damaged not only the glass, but also the screen to the point that I couldnt get into my phone any more. My carrier said my only option was to buy a brand new phone at full price and they couldnt help me get my data off of my current phone.Id used TCR for a glass repair in the summer, but didnt know if they could save the phone once the LCD screen was impaired. But, I called and Mike said they definitely could. I arrived 30 minutes later and they had it fixed in under 15 minutes. Justin was so kind and helpful, even in my panicked state. (No recent back up and pics and texts from my mom that recently passed).These guys are great, and instead of spending $450 minimum for a brand new, old series iPhone, I paid $120 for the phone repair and $45 for an Otter Box to carry it out of the store.Thank you guys! You really saved me from a devastating situation.Chris DChapel Hill, NC

Am
Review №76

Triangle Cellular Repair was fantastic! They fixed my phone twice, cheap and fast. I would definitely recommend to anyone who needs to get their phone fixed, or has any sort of problem with it. They have great customer service as well as great repairs.

Co
Review №77

I have been to most of their locations and they are clean, staff is knowledgeable and friendly and the prices are amazing. They have a TON of phones for sale and seem to make sure the customer comes first. Keep up the amazing job guys!

Ti
Review №78

TCR is your one stop shop for ANYTHING cell phone related. They truly do it all! Whether it is a broken screen, accessories or just a plain old broken phone, TCR will take care of the problem all while taking care of you, the customer. TCR is one of those businesses where you can feel that top notch customer service is paramount to them! We all depend on our cell phones so much now a days...do not trust it to just anyone. Let the pros at TCR take care of you. You will not be disappointed!!

Dr
Review №79

Jay is awesome, had my phone fixed and ready in less than an hour.

De
Review №80

I didn’t want to post this comment but I have to after my follow up call. I came to get my iPhone 6splus screen replaced and I can honestly say it was fast quick satisfying service I was happy. Then a little over a month in a half my screen went black no crascks or bruising of any kind. I call to tell what happen and instead of trying to help correct the problem they only suggest that there’s no warranty and that I should come in replace the screen again at full price and see if that solves the problem. But it’s there work that has caused my phone screen to fail now it’s no other solution. How can I trust that the other screen will work when this one failed soSoon. I wouldn’t recommend this place toAnyone...

Aa
Review №81

Ray was really smart and extremely nice and very helpful you must come here and give them some business

Ta
Review №82

They did micro-soldering for me. Perfect results. Smart, friendly, fast and great prices!

Am
Review №83

Fast professional service!! Took in a MacBook Air late Saturday afternoon and got a call less than 45 minutes later that the repair was complete! Ray, the technician on hand, was awesome!

mi
Review №84

Rice was great at fixing the screen, once it became clear that it was a warranty repair. These guys know what they are doing, they are fast and conveniently located in RTP.

Si
Review №85

Good work and fast. Screen was replaced in less than 10 mins .

Am
Review №86

Ash was very helpful with his recommendations instead of taking advantage of our situation. We appreciate his honesty and will use this location if we have issues with our iPhones in the future!

Ti
Review №87

Great services! Highly recommend to go this place for phone issues.

Ra
Review №88

They did the job but my phone was missing a lot of screws and I didnt find that out until I needed to replace my battery at batteries + bulbs.. wouldnt recommend.

No
Review №89

Ray at TCR did an amazing job and was able to fix our phone in seconds! I would highly recommend TCR.

Je
Review №90

Justin was awesome!!!! Came in with what seemed like a major repair and Justin used his iPhone 6 plus wizardry and brought my phone back to life. I recommend this place to anyone with any issues with their phone.

Th
Review №91

They were efficient and professional. Appreciate them very much!!

El
Review №92

Technician was prompt, attentive, and courteous. He fixed issues in no time. Very happy with their service.

As
Review №93

These guys have a really good service. I came here replace my broken screen and they have done it in a couple of minutes. And gave me a very good price.

Fr
Review №94

Great service. Eric D expertly fixed my phones charging port with his tweasers, his good eye, and his expert knowledge. And hi did it in about five minutes.

Su
Review №95

My boyfriend had a laptop that had dead USB ports. Im a college student majoring in IT, so I tagged along. We went to every computer store in Greenville NC only for them to lie and say the computer was dead Or the USB port is attached to the motherboard, its inoperable These guys were the only computer store not to lie to us, and they fixed 2/3 USB ports for way less than other places quoted us. If I ever have another hardware issue that I cant fix myself, Im making the 2 hour drive to Durham.

Hu
Review №96

The sound on my IPhone 5c stopped working. I took it by TCR, they worked on it for about 30 minutes, and everything was fine. They didnt even charge me anything!

Ai
Review №97

I am an office manager for a very busy HVAC company and all of our technicians work off of iPads. When one of our guys had a kid run by him in a house and knock it out of his hand, the screen was unbelievably shattered. I called around to several different places, often encountering either rude customer service representatives or outrageous prices. Finally, I called TCR and spoke with a gentleman who was both knowledgeable and professional. It was for that reason alone I chose to pursue taking our iPad to TCR to get the screen fixed. (Although, the price was outstanding!) I dropped the iPad off a little after 10:00AM and was greeted by a smiling face. The check in was easy and the technicians seemed very confident about the repair. They had it fixed and ready to go within 2 hours! Needless to say, both the technician and I, were extremely grateful as we were able to continue throughout our day with almost no inconvenience after a stressful situation. I would recommend these guys to anyone and will definitely be taking all of our electronics to them! GREAT JOB GUYS!

An
Review №98

Fast affordable great service. Highly recommend.

Je
Review №99

Justin was awesome and fixed my phone in less than 5 minutes when no other place could help me. Thank you for the good business TCR.

An
Review №100

I came in with water damage on my phone. Miguel and Benton brought it back to life. Miguel is a genius.

Information
25 Photos
100 Comments
4.7 Rating
  • Address:5410 NC Highway 55 Suite AH, Durham, NC 27713, United States
  • Site:https://m.me/TCRRTP?ref=w9197896&utm_source=gmb&utm_medium=organic
  • Phone:+1 919-263-2699
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Data recovery service
  • Electronics repair shop
  • Electronics store
  • Phone repair service
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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