user
T-Mobile
4201 N Roxboro Rd Suite 105, Durham, NC 27704, United States
Appearance
T-Mobile
Comments
Di
Review №1

Great customer service. Justin & Kina were really helpful and kind towards me and my son. This now going to be my store. Their patience in answering all my questions was appreciated and product knowledge were impressive. Keep up the great work !!!

du
Review №2

In the maps, you are seen closed for the whole coming week. Can you please tell if you are open or not tomorrow ? ( August 29)

Do
Review №3

Management at this place sucks. Kelley and the two Spanish gentleman were awesome and treated me with care however the manager with the braids has extremely poor customer service skills. I will be taking my business elsewhere

Im
Review №4

Good and quick. They didn’t try to sell me everything only what I needed. I will go again

Ar
Review №5

Manger was very professional and Polite most of all she answered all my questions I would highly recommend this T Mobile Store to everyone

Br
Review №6

I had a great experience here with store manager Keema & associate Reemie today! They were very knowledgeable, professional & attentive to my multiple issues, despite this new merger with T-Mobile & Sprint. I will be coming to this store from now on! 😊

Mi
Review №7

Get told one thing from one person then get told another from another person . This company never has its employees all on the same page..

Po
Review №8

Great customer service and I got an awesome free Scarf!

RI
Review №9

The nicest people to deal with and very knowledgeable. Will keep going to this location. Thank you for the wonderful service!!!!!!!!

Sc
Review №10

Very helpful sales associate.

Ta
Review №11

I had a terrible experience with the manager. The manager actually quoted me an incorrect price on my IPAD and I had to pay extra money. She told me the I PAD was 0 dollars down and they debit my card without informing me of the extra amount. I would not recommend this TMobile store to anyone. The manager and staff are incompetent and are not apologetic about mistakes made.

Sh
Review №12

Very helpful and pleasant.

mi
Review №13

Was totally caught off guard, on Thursday, September 5th this store was so helpful, the staff assisted me and my daughter with the upmost customer service. We could not decide whether or not to get a pair of Apple headphones thank you guys for helping us.

ka
Review №14

Great T-Mobile Store! Closer to my home and the best instore experience ever!Thank you so much!

Jo
Review №15

The staff was very helpful and I enjoyed my experience in the store.

Jo
Review №16

Go to any other location. The store manager and other workers their are very young and inexperienced. I had the manager, Caitlyn, assist with a warranty exchange. The phone that arrived was dead and did not charge. I paid only $5 for shipping, which wasnt bad. While I waited for Caitlyn to make a call, I called my family plan holder to explain the return did not happen due to the issue. Caitlyn got off the phone, handed me the dead phone, and told me to keep it since you already paid for it. Caitlyn called me 45 minutes later to tell me I would now be charged for the phone, due to keeping it, after she handed it to me, and specifically told me to take it.On top of the issue of not getting an exchange for a mechanical issue with a phone that has insurance, you will need to deal with unfortunate incompetence of staff, even from management themselves. I have not visited any other T-Mobile stores in the area, but after two visits, I will never be returning to this location as long as current management is allowed to stay with their level of knowledge.

sa
Review №17

Went with my daughter she had a question to ask and they were very helpful

Am
Review №18

Arrived at 7pm to purchase a new phone. i was told i couldnt, because tmobile phone wait time was too long. Called tmobile myself and I was able to speak with someone immediately, they said these actions are unacceptable an not toIereated. do not recommend going to this store!!

Ju
Review №19

The young lady that helped me was kind, but didnt share any other information.

Eu
Review №20

The people who work there are practically no help at all

Information
9 Photos
20 Comments
4.2 Rating
  • Address:4201 N Roxboro Rd Suite 105, Durham, NC 27704, United States
  • Site:https://t-mobile.com/store-locator/nc/durham/n-roxboro-rd-fairfield-st?y_source=1_NjMzMTEwNy03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 984-219-1699
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations
  • Boost Mobile1122 N Buchanan Blvd, Durham, NC 27701, United States
  • Metro by T-Mobile2000 Avondale Dr Ste O, Durham, NC 27704, United States
  • GameStop3415 Westgate Dr, Durham, NC 27707, United States
  • Verizon Authorized Retailer – Victra1541 Glenn School Rd Ste 20, Durham, NC 27704, United States
  • uBreakiFix8128 Renaissance Pkwy #112, Durham, NC 27713, United States
  • AT&T Store5348 McFarland Dr, Durham, NC 27707, United States
  • GameStop1804 N Pointe Dr STE F, Durham, NC 27705, United States
  • Cellfixx1533 Glenn School Rd suite A-11, Durham, NC 27704, United States
  • T-Mobile6409 Fayetteville Rd Ste 110, Durham, NC 27713, United States
  • ecoATM5450 New Hope Commons Dr, Durham, NC 27707, United States