There were only 2 employees working and that I understand. The one employee was busy on the register so I went looking for the other employee. I asked for help.abd he was very rude and asked me rudely what you need. Didnt say how can I help you. I work retail myself and there is no reason to be rude. This was on a weekday. They were not busy.

Theyre very helpful the young ladies help me every time I cant remember the names but they do a great job and I always find what I want and I will be there today this Monday the 18th buy more shoes.

Is my favorite shoes store!!! Because they have a good deals but really😏 I miss the promotion buy one and get other 1/2 PRICE🙄

Nicely kept store with really nice employees! Feels like a ‘neighborhood’ store where you go frequently because you enjoy the people as much as the product.

Kinda disappointed with the selection available but the staff were very nice and helpful.

My experience shopping at shoe carnival was wonderful I found my three kids a pair of white Nikes at a wonderful price and in my budget which is hard to find. And I received a discount. 🤣👌

Got new shoes from this storeNice place to shop

Decent place with average prices

Love this place. I get my grandkids shoes, sneakers here. Great brands for less.

I gave them a five-star the manager at the store she was new she helped me out she was very kind with the return I had the store manager regional manager was very kind and polite I couldnt never have gotten a better experience than any other store I think keep doing a good job guys

First time ever in this store felt real uncomfortable. All employees was watching like I was there to steal. As soon as I walk through the door. I wanted to buy a pair boots. And was kicked out of the store. For expressing my discomfort. If you are African American male do not shop at this store. We are not welcome at all. Long story short.

Great shoe sale going on and 25% off purses. Pretty quiet, not too busy.

Not too crowded, friendly staff. Always have good specials running and lots of good clearance items.

Very clean and good prices

Got the shoes at the price range miss the spinning wheel for savings.

Nice selection and customer service rocked!

I do not recommend this store they sold me a pair of shoes one size big then the other shoe and the front cashier check the shoe size twice and did not said anything until we got home and tried them again then we went back the next day to get a refund or a credit and they where being rude and nasty (the manager)...,That manager should not be working there or anywhere. This store is an ungrateful place to go and shop for shoes.

This is only place I can find shoes that fit me.

Neat clean store but had to wait for service when the store was not busy with customers.

You buy shoes here

Great experience - found a really nice, affordable, and comfortable pair of black flats for $30. Will definitely be back here when I need shoes. Very affordable prices and vast selection.

Some great deals if you look around. Most shoes are buy one and half off another of lesser/equal cost. Plenty of space and massive selections going well beyond athletic and formal shoes. If you like to shop for apparel inside a physical location, you cant do much better. Youll spend more than you would shopping online, but quality and the assurance of a good fit make it worthwhile.

Went in 15 minutes before closing and the staff was very helpful! They didnt rush me out or act rude! Ended up ordering my daughters shoes for Christmas! Very friendly and helpful! Definitely will be going back to this location!

Nice selection, employees were kind and very helpful

Customer service is great

Old timey shoes, and they have shoes on the shelf for sale that people has worn, theyre dirty under the bottom, and sandles with toes prints in them that awful

Love the options there.Great service

Enjoyed my experience. It was very clean.

Very unprofessional people. And bad service

It was great. Got the shoes my daughter wanted. Price was great and customer service was awesome. Thank you

This store has a large selection of shoes, styles, and options. Employees were also friendly and the store itself is clean.

Love me and my husband boots were going back for the kids for Christmas 😘

I like it. Buy 1 get 2nd for half price. I went in twice and came home with 4 pairs. ;o)

Everyone gotta go there always love buying shoes here

Great deals and I always find great shoes for my family

Great finds at this store. Not too expensive $$

They a great sell got to pairs of shoes for less then $70.

Great deals.only place I shop for my kids shoes

I love this place, their prices buy one get one half off and if you have coupons your chances are that you will walk out the store with a free pair of shoes.

5 minutes before closing and the sales person had the same enthusiasm as if the just opened. Very helpful and perfect select if shoes

The selection of brands is better than many other discount shoe stores, the prices are comparable (and affordable especially with their frequent sales), and the staff are approachable and friendly. Not much more to say than if youre looking for shoes you should stop here.

I enjoy shopping at Shoe Carnival great value and varieties to select from

I went to rue21 for perfume and colonge with my husband and we like the same name brand of each

My mom got 2 pairs of shoes that were on sale and cost $45. And when she went to pay them, the employee switched one of the shoe boxes to a shoe box that had a price of $60 and charged my mom the 60 plus the 45. My mom told him that the shoe box clearly stated that the shoes cost $45, but he didn’t care and told my mom that they were put in the wrong box and still charged her without even bothering to ask her if she still wanted the shoes. He even yelled at Mom, and was really rude. That is the last time we are going there. I don’t recommend you to go there if you want to buy shoes.

Great selection of shoes for anyone

Glad they were open late, last minute granddaughter needed shoes.Sierra was very nice and helpful,cute too.Will go back again.

Nice prices

Love the buy one get one half off.

Clean, neat, Stephen help Ed us. He is a great employee!

Able to navigate through the store and browse with ease, but customer service help was ready to assist at a moments notice. Will visit again.

Excellent customer service very friendly very knowledge about the shoes

Terrible website. Many many problems. I have written all about them here twice and for some reason, it keeps disappearing when I am almost done. Never going there again. Very FRUSTRATING 😠

Great deals. Lots to choose from!!

I really like the setting and the service I received at the store very good service and fast

Good prices on Crocs and tennis shoes. Must access the quality of other shoes

Decent selection of shoes, friendly employees, clean store. I took off a couple stars because many of the shoes were overpriced, and they did not have many options for womens size 9 and up.

My family and I always come here first to find new shoes. The employees are always so welcoming and sweet to my kids.

I can always find what Im looking for here. Clean and well kept store.

I love this place cheap shoes

The floor staff and cashier were very pleasant and knowledgeable. I will shop this location again (North Pointe).

Awesome service & had exactly what I needed.

Courteous staff, great selection of shoes, great back to school sale buy 1 get 50%off

Its okay the employee are the best but the shoes can get pricy like I bought some formal shoes which costed almost $40 but saw like the same exact shoes at Target for like half the price

Good customer service, reasonably priced shoes.

Service was nil. Unfriendly staff. One staff only told the other to watch the back. referring to the customers shopping.

Great manager, huge selection and very competitive prices!

Great management and service. Would recommend.

Great deal

Nice selection of shoes and good sales

I love the BOGO deal when they have it. Staff is friendly and store is always neat and organized.

I would give zero stars if i could. Most unhelpful customer service in my experience. I was ordering a gift that needed to arrive before I went out of town for Christmas, so I spent an extra $12 or so on expedited 2 day shipping. Now, I work in purchasing; and all businesses I order from have a posted cut off time at checkout for expedited shipping (usually being around 4-5pm, close of business). Well shoe carnival has a cut of time to ship same day at noon; no post whatsoever at checkout to make customers aware. It is irresponsible for them not posting this information during the checkout process. Had it been posted properly, I would not have paid extra for shipping for an item that would not arrive before I went out of town for the holidays. I contacted customer service TWICE explaining the situation and requesting at least a partial refund for shipping, seeing as how I ordered the item on the 18th at 3:20pm and got a same day order confirming saying it would arrive by the 19th-20th as you would expect for 2 day shipping. I later get an email saying it was delayed and would not be here until the 21st-22nd when I would be out of town. Customer service said they would not refund shipping due to it being on schedule, but it was not on schedule for the dates that I paid for or that were CONFIRMED by THEM in my email. So basically they said they would not help me. In the end: I lost an extra $12 or so on a service that is now useless to me, my present will be very late assuming is not stolen from my doorstep due to it being a no signature package and my being out of town. I will NEVER shop at shoe carnival again; no matter the product quality or deals at any time. It is not ethical to not be completely transparent about your express shipping methods especially around the holidays. Thank you shoe carnival for RUINING Christmas for a customer.

Nice athletic shoe options.

The store was neat and organized. Staff could be more welcoming. Bilingual staff would be useful, especially at this location. The person that checked us out was very nice. A kid kept playing with the spinner because he wanted a free prize. An employee told the kid that he had to get on the free prize before he could actually get a free prize. The employee eventually figured out that the little boy was not going to give up, so the employee finally gave the kid a free prize anyways. I love the buy one get on half off deal! All around its a great store, but employees could just use some training on customer communication.

Would have been nice to at least been asked if wee needed help

Great place and great choices 👍

Still expensive for me..

If you praise the shoe clown then the deals will be good, if you offend the shoe clown then woe unto you

Prices are reasonable, employees are friendly & Courtous & helpful

I like it

Went in and picked up my order! Ordered online and picked up at store.

Poor customer service.. came in for the first time to return an item that was UNWORN and brand new, and they bs’d me the entire time . would not recommend to anybody and will not be back .

Shoe carnival as a whole had the worst customer service. I feel sorry for you if you have to call their help line.

Employees not helpful at all

A lot of good people

Nothing personal couldnt find what I was looking for

Even though the price was on sale it was a little high, found the same shoe for 9.99 plus tax at a store near South Square

Staff is slow and not very helpful. It appears that they are there to talk to each other and check out a person when ever they go to pay

Very helpful staff.

Better choices than most

Not a good experience no one offered to help me and at the checkout the guy open up a cash register help the folks behind me in line first

Love this place

Good selection

Lots of shoes to choose from, however, styles are limited.

Found shoes for my grandson.

Good selection, but tardy service

Very helpful and friendly

Its ok. There is a limited selection of shoes. Be ready to settle with what they have or go to Foot Locker.

All u can wear

Did not find what I was looking for.

Great customer service