Bought my first new car from here and have had it almost 3 years. I feel I got a great deal and my credit was no problem. I get it serviced there regularly and they always treat me with respect and provide superlative work. Im thrilled with my car and it makes me feel safe.

Horrible. Scheduled an “appointment” at 3pm. I was ten minutes early. Waited until 4:15p and still had not received service so I left. 9 months pregnant with a toddler -I assumed an appointment meant I would be serviced at said appointment time. Bad customer service. I was scheduled for a simple tire rotation and maintenance check. I will not be attempting to return.

Completed an expensive service, called back 30 minutes later when I realized I had a 15% off service coupon. They said that once you pay, those coupons cant be applied. Customer service manager sounded shocked when I said that other businesses do this routinely. I have been taking my car there for five years and they seem to have little appreciation for customer loyalty.

I have just recently purchased a 2019 Toyota Camry, and I ABSOLUTELY love it!! And all thanks to my salesperson Thank you Mr.Bradford!

Why doesnt the Reps that work and service department pull up your coverage before they always asking or telling you you need something done instead of letting you know that you have coverage Platinum coverage for this fourth of that this is the second time Ive come theyre having problems about my Platinum coverage something needs to be done about this I do appreciate it

I love the all service my car is going fix Great ✅ if I see no tennis star I given to at Toyota dealer Mark Jacobson

Recently had the wifes 4Runner in for recall work on the low pressure fuel pump. When I called to schedule the appointment, I was pleased with how quickly the dealership was able to get the parts delivered and get service scheduled. I also requested review of the front left brake caliper and the front right CV axle due to recommendations from a previous dealership in Ohio.The previous recommendation was that the brake caliper had failed and need to be completely replaced despite none of the symptoms the service manager claimed should be present being present. The CV axle boot was leaking and the previous dealership had recommended repacking the boot and not replacing the axle. I had questioned both and the service manager was adamant that my opinion of replacing the axle instead of repacking was outlandish and that I was clearly crazy for not feeling the vehicle pull to the right under braking.Anyways, Im glad Ive found Mark Jacobson Toyota and worked with Eduardo due to his honesty, and the investigative work of the technicians. After looking into it, Eduardos team couldnt find anything wrong with the braking system and recommended a full replacement of the axle because once the boot begins leaking, contamination will exist. He quoted me a very fair price to do the work and I agreed. When I went to pick up the truck, the staff was following all safety protocols and promptly took my payment and brought the 4Runner up. Quite pleased with the team at Mark Jacobson and will definitely be back for future work/modifications.

Great service department!!! They strive for perfection.

Ok but prices are high miss having 5 year free services

Todd and Chris are great salesman very professional and they try to do everything they can to help

They have taken over 2.5 hrs to change tires.

Great service for my Toyota. They do a great job with maintenance and repair.I have bought 4 Toyota’s from Mark Jacobson. I trust their service department.

Fast friendly service

Quick service

Took the car for routine service. Plenty of distance in waiting room. Wifi connection was appreciated.

Nice staff 👍

Quick service and FINALLY, A REASONABLE BILL.

Very good hospitality

Service was on point this morning. 35 min ahead of appt. I was taken right away.

Great service

I had an appointment, and I think those get a priority spot in line. I had a 20,000 mile maintenance, and was out the door in 45 minutes. Waiting room was clean, physical distancing was promoted, and masks required. Sanitizer was available at each door.

Great!

Awesome love my car

Decided not to get service here.

Takes care of customers