What a great experience. We were greeted as soon as we pulled in to the covered entrance and directed to a comfortable waiting room. A service person, Brian, came to see us in about 10 minutes. He had alresdy seen the car and ordered parts. Couldnt be happier.

A very personable experience. Great service from genuine people who enjoy way they do. I see why Lexus customers come back. Im glad we chose this location and are part of the Lexus family. Shout out to Derrick (Sales), Ed (Finance), and Bryan (Technical Expert) who made our experience the best car buying experience weve ever had.

My experience with Johnson Lexus from the beginning with the initial call to Bradley in used cars was outstanding. Every service call has been superb. My experience with customer service/business office flawless/exceptional.

Great, great service. Renee is the best!

The best people work here.The auto service price is comparable to other locations.Ron Kerr took great care of my car. His great attitude and pride in perfection is what would mJe me go to Johnson Lexus in Durham everytime.

I hope for the success of this place. Its probably a tough business. I offer encouragement. Im very glad I did not have to fix my own car which Ive been doing for a while.

Took my ES350 in for 85k service. I was greeted immediately and provided a loaner while my car was serviced. Everything was seamless. Thank you

Always friendly easy to work with. Help when you needed.

Great service. Very friendly staff. I prefer to wait when I have service and they keep you updated along the way and get you checked out very quickly. Plus, they wash your car every time you get service. Love that perk almost as much as my GS350.

I arrived 5 minutes eary for my 1pm appointment which was for wheel rotation and general check-up. A tire place would have had you in and out in 30-40 minutes, so being a dealorship you might expect 1 hour to 1 1/2 hours. 2 hours and 40 minutes later I drove away. Now, they did wash and vacuum my car, but it couldnt have added over an hour! This is my third maintenence there, all them taking rediculous amounts of time to do minor maintenance. I wont be back.

Best service experience ever! Our Lexus experienced some unusual damage from a non-Lexus body shop. Two insurance inspectors and two outside paint experts were unable to determine the cause of the damage. I called Lexus Durham (where we have had great experienced previous). I happened to reach the Service Manager, Candice Ramos. Candice was exceptionally nice on the phone, told me to bring the car in and she would take a look. I brought the car in and within minutes she examined the car, was able to rule-out the previously incomplete and illogical assessments of the car. She also was the first person to identify what now appears to be the 100% correct assessment. Candice also then referred me to another expert, if I wanted another opinion. She also printed out the full service record, the full carfax, and she provided me with a letter to provide to my insurance with details they requested. All this was completed within 30 minutes of my arrival. Truly exceptional, above and beyond service. Thank you Candice and everyone at the Durham service department who has made our trips to this location always exceptional.

Its Lexus. You didnt buy one to be frugal. Enjoy it while you can.

Nick was extremely helpful and professional 👏

Professional service delivered with courtesy.

Arthur Wright provided me with impeccable customer service! All my needs were met during the purchasing process, and he still continues to check in on me. If youre thinking about going elsewhere to purchase a vehicle, please reconsider and go see Arthur. This even applies to those looking to buy something besides a Lexus product. As much as I absolutely love the Lexus brand, I found a used Audi that was exceptional. Great price! Low miles! Great condition! Perfect car for me all around! I even took the car to a mechanic prior to making a decision, and there we no problems whatsoever! Per usual, I took all day to make a final decision. Arthur ended up staying with me well beyond business hours to make sure I was all taken care of before I left the dealership. I undoubtedly could not have asked for a better experience! 10 out of 10!

My dash was melting and I called Lexus, turns out I had a special campaign for that reason (its like a safety recall, but cosmetic). I happened to be in the area ( I live 2 hours away) and they worked me in! It took a 20 minute quick visit in the service department for them to verify that was the case. The kids waiting room was awesome. After they did the inspection it was up to the manufacture to review and determine if that was the cause. It took some time for them to do that, but that was not the dealers fault.Once Lexus confirmed the parts were ordered. Because I live two hours away finding time to get back there was my issue. They called every now and then just to check on me, but did not hound me to come in, and I did not want to pay for a driver (at the time because it was not a safety issue it was not free-- totally understand). Well fast forward a few months and I get a call from Scott Lehman called me and offered to send someone to pick up my vehicle at no cost to me, because he just wanted to make sure I got it taken care of in the current times we are in. So. Awesome.Not only did they do the repair in a timely manner, my car was returned shiny and clean due to the wash and vac AND my gas tank was full.I may drive a Lexus (because I understand the value and reliability) but I am just an average Jane, and they made me feel like I spent thousands-- even though I did not spend a penny.This experience is worth any penny I need to spend on my car with Johnson Lexus.As an automotive industry fellow, it spoke volumes. Enough for me to write a very long review. Thank you. From Service BDC, Service Advisor, Detail, Transportation Coordinators, and drivers-- you were excellent.

I purchased a new Lexus RX350 from Eryk Rippenhager at Johnson Lexus. Eryk was committed to ensuring the entire experience from start to finish was seamless. I highly recommend Eryk if you are looking for a new or used Lexus.

It was wonderful, Daryl Myers is the best salesman that weve worked with since Sunny Johnson sold us our first Lexus in 1993!😍🤩

While the Corona virus has limited on-site extras (newspaper, snacks, etc) the service continues to be excellent and thorough.

I came all the way from Florida and treated myself to a great new car!! This sales team is REALLY GOOD!!

Great service from Brenda and team. Even with a minor miss by the service team, it was quickly rectified. Ill be back!

I was there with a friend to drop off her vehicle and pick up a loaner. The staff was ready for her arrival. They were super friendly and knowledgeable. The dealership is fairly new. The accommodations are nice if you have to wait. Makes me almost want to trade my BMW in. You dont get the same service at Crown BMW in Greensboro.😊

Eryk Rippenhagen halped us in the purchase of our car. He kept us informed and followed up promptly. This is mythird Lexus from 3 different dealerships. Johnson Lexus was the best. Jamie was great at explaining the new tech features in the car.

I had the most amazing experience at Johnson Lexus in Durham, NC. From the beginning to the end- when our sales associate Eryk Rippenhagen presented my car with the gorgeous red bow on the top! What a pleasant surprise!! Eryk Rippenhagen is highly knowledgeable and makes everything extremely simple. He values customer’ time and honors wishes. Financing went super fast as well, I got a great deal for an excellent value. I also would like to comment on terrific work of Johnson’s Lexus sales director - Nick ( sorry, forgot the last name), who was like a conductor of a great orchestra, thank you Nick, I really appreciate your help! The whole atmosphere of this dealership is quite pleasant and friendly. It’s super clean there- which is important to me.Great customer service! That’s why I am such a loyal customer to Lexus.

I have only gotten my car serviced here and they do an excellent job. The only complaint is that even when you have an appointment and show up on time the service can take upwards of 90 minutes for basic services. They do offer free car washes also, but the line is usually prohibitive of actually utilizing this perk.

I have never been a client of Johnson Lexus of Durham, yet they send me a ton of spam. I tried opting out, but they still send me spam. Not a good business model.

I cannot express how blessed I am to have received such excellent service, care and communication from Eryk Rippenhagen and his team. He is a phenomenal salesman! Very informative, welcoming and extremely patient. He went above and beyond to make my experience great and im very pleased with the way he handles business.

Excellent as usual

Great service and every employee in there is courteous and dedicated.

Outstanding service and very friendly staff

Super nice, had a popping noise with my Lexus gs350. Not from around the area so called Johnson Lexus they got me right in. I had gotten alignment done at precision auto tune in Wilson nc by Chris deans. Who left my tie rod end loose, and crown nut. The quoted $145 to look it over, and add that to fixing issue. The reduced price to $135, and fixed my problem. Thanks Johnson Lexus. Ill stay with dealer, than go to a wanna be mechanic shop.

No one ever ask me if I needed any help!

Awful. No one came to ask or if I was looking for a car. I drove off. Purchased some other place

Rudy Padilla!!! Great service advisor!! Always smiling!!

Excellent service & staff

It is a wonderful dealer. Good service and an excellent place to get your next vehicle.

Mostafa was knowledgeable and effective. What a great guy, so happy he helped us out!

Consistently excellent service and friendly/helpful advisors

Just one word...AWESOME! I cannot speak to the Raleigh location but Durham rocks!

This is an EXCELLENT place to buy and service your vehicle.

Steve did an excellent job on new car training. Thanks

Great service and always have complimentary snacks and drinks.

Big applause to service dept. at this site, had my previous and current Lexus serviced here for 5+ years and will continue do so.

Johnson Lexus is the place to go if you are looking for a new or preowned Lexus. They will work with you to put you in the car of your dreams so go in and check them out today you want be disappointed. 😎😁♥️✔✔✔

Excellent service!

Awesome tech service and staff very courteous and kind!

Top notch service people. Oil for RX350 is not cheap, but service rates are in line with trust worthy repairmen.

Always great service and quality work.

Top notch as always.

My car was well taken care of, thanks Johnson Lexus, Durham.

Best customer service!

Great service

Candace was excellent

Very friendly dealership

Just outstanding

Very welcoming