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Michael Jordan Nissan
3930 Durham-Chapel Hill Blvd, Durham, NC 27707, United States
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Michael Jordan Nissan
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Gr
Review №1

Fantastic team, particular Jacob Evens, was very friendly and knowledgeable! It was the best car buying experience ever! I will definitely recommend them to all my family and friends. We got a great car for an amazing deal! Extremely happy!!!

Ne
Review №2

Warren and Jacob were fantastic. We are out of state and they were very easy to work with and responsive. I would recommend anyone looking for both customer service and competitive pricing to start here.

Mo
Review №3

Sales team was excellent. Did not make me feel like I was being pressured to make a purchase. Warren...wonderful. Derrick...wonderful, David...wonderful...Corey...wonderful. Awesome team at Michael Jordan Nissan. Took care of me like family and gave me a shout out to celebrate my new purchase. I will make sure to refer other people who are looking to make a car purchase.

Da
Review №4

Great experience, very family orientated. They gave us exactly what we we needed! We would recommend to anyone.

Co
Review №5

I received a mailer from MJ Nissan for which I had qualified for a loan based on my increased credit score from Frank Boekle. The offer made it seem like I would get a really low interest rate and when I spoke with Boekle he went even lower and convinced me to make an appointment. When I arrived we discussed my situation again with my current vehicle and that I was seeking a lower payment. Instead of giving me the offer advertised in the mailer sent specifically to me based on my good credit history he did a bait and switch. He decided that I could not qualify for a vehicle with lower payments but ran a credit check anyway even though they already knew my credit scores. I am very disappointed and would never recommend this dealership to anyone. They should practice truth in advertising and not waste peoples valuable time!

Ra
Review №6

Everyone was so friendly. Alice, Carolyn and Claudia were very informative and a pleasure to work with.

Sy
Review №7

The experience could have been better. The pricing for an oil change was higher than just going to a Jiffy Lube. I was charged to rotate my tires which I believe other places give as a complementary service when you get an oil change. That charge was an additional $22. I was told my wiper blades had to be replaced for me to pass inspection on a 2018 Rogue that had low mileage on it. That was an additional $30. I dont think they were that bad that I needed to buy new ones at the dealership but had no choice if I wanted to pass the inspection. I think they find extra little things to charge you for when you take your car in. I ended up being charged $147 for the service that I probably could have gotten way cheaper at another place. The service person ask several times for me to give him a good rating but did not do anything special to help the customer with the extra charges.

De
Review №8

Jacob was an amazing salesman. He provided top tier service. Patiently explained the car buying process, he explained the payment options clearly and concisely. Applied no pressure to sell. Thanks to him I am driving away in my brand new 2022 Nissan Pathfinder. Go see Jacob when you are ready for a great car buying experience.

B
Review №9

From walking to the dealer until I bought my car everything was excellent. They dont just sell you the car they put themselves in your shoes, take time to explain to you the finance process, and before you leave they make sure they explained everything about your new car.

Mi
Review №10

I was worried about my light being on and didnt know what was causing it....by just moving here, I was worried that they would try and get me to do more things (Spend more money) but I felt good Justin Romaine took great care of me. He explained exactly what the problem was and nothing more nothing less. He made me feel comfortable. Thank you for all your help. Michael Jordan Nissan is Blessed to have you on their team as a Service Advisor!

Ma
Review №11

Went in for an oil change and tire rotation, staff was super friendly and accommodating! When I came to pick my car up the inside was cleaned (vacuumed & dash wiped down) and my tires were shined! Definitely will be going back for future services on my car!

Bo
Review №12

Jacob was our salesman, wow we bought a new Nissan Sentra in black. Informed and learning about his customers. Answered all questions and found answers to the ones he did not know. Followup is important.... GREAT!!!

Na
Review №13

Our experience in working with Travis was so much better than any previous experiences I’ve had with a car dealer. It was pleasant! Travis knows every single thing about the car we purchased and answered every question, so that we felt confident that our first electric car was not overwhelming. Calls and texts were returned promptly, the service dept. was very helpful, and the follow up information just great.Jacob, while still a new employee, was very helpful on our test drive and in answering questions we had. I recommend this dealership with no reservation.

Mi
Review №14

The last two purchases Ive walked out feeling swindled. Was told 24000 would get me out the door with fees and gap, somehow at signing that turned into 28+. The staff are nice, but theyre salesmen. Theyre good at their job, Ill give them that 😂

Al
Review №15

I went in for a service appointment and walked out with a sweet deal on a beautiful “new to me” Nissan Altima! Everyone involved was a pleasure to work with. Thanks again Warren, Jacob and Darius!

Lu
Review №16

Antonio was pleasant, extremely helpful in helping diagnose my trucks problems, and recommended steps to insure we found and fixed the real problem(s). The mechanics found my worst fear was really something minor; saving me lots of money! Antonios estimate to repair the real problems was right on. The work was done on time and correctly. Plus, they give a great warranty on the repairs! What more can you ask.

Mo
Review №17

I received the worst customer service from this dealership!!! The service representative assured me that all of the items that I requested to be fix, was done so. By the time I left and went to the grocery store all of my sensor lights were on again. I was told that they did my oil change and tire rotation, but never did. I contacted the service director for resolution and all he did was tell me he will look at my car tomorrow. No apologies or resolution!!! I told him I will go to another dealership because I felt like an invaluable customer and his response was ok. Smh!!! Michael Jordan Nissan has the worst customer service that Ive ever experienced!!!! Beware!!! $595 DOWN THE DRAIN!!!! Service director Rick Simonette is very rude and disrespectful!!!

Pe
Review №18

Dealing with Jacob Evans was great. He is very attentive to your needs and is not a pushy salesman. Great guy.

Ja
Review №19

Ive purchased many parts for 2004 Nissan Titan LE 4x4 from Michael Jordan Nissan. The parts department is great at finding what I need. Based on their customer service, I had the truck towed from my home 88 miles away to repair an electrical issue. The local dealer is only 7 miles away. It was well worth it as their service department fixed the issue quickly. I received above average service and pricing from both departments.

Ma
Review №20

I know I will be well taken care of when I take my SUV in for service. I am never disappointed. Thank you.

jo
Review №21

Rescheduled for 2 pm on 6 July. I called at 11am to check parts were in. I arrived at 1:58 pm, was checked in, and waited,, and waited . . . and waited. and at almost exactly 6 pm a young lady came in to the waiting room, said Youre good to go & handed me the keys. That was it! My 2 pm appointment for about 2 hours lasted for 4 hours. It appeared that everyone else had left. Another example of less than satisfactory Customer Service!!

Ni
Review №22

We were greeted in the parking lot by Tony. He was friendly, funny and very helpful. He introduced us to the salesperson Otis who would be assisting us. Otis was friendly and knowledgeable, we would highly recommend.

Ma
Review №23

My experience from the start to the end was phenomenal. From meeting with Frank Boekil, the salesman (sorry cant remember his name), Darius, and the financial manager (cant remember his name) was awesome. I purchased years ago a Sentra Limited Edition in the 90s and I can say the customer service has not changed since then. Team 23 makes you feel like they care about your needs in a car and also the finance. Keep it up Team 23.

Er
Review №24

Jacob Evans was an absolute pleasure to work with. He listened and help me find a car with no questions asked. Hes knowledgeable and funny to be around. Ive been to this dealer often and see him everytime I schedule my oil changes so when it came to buying a car I came straight to him. Not only did I gain a great car, I gained a great friend!

Tr
Review №25

This place is just amazing! I purchased my vehicle from here in November 2020 & they made the entire process so easy. Some service had to be done which was agreed upon at purchase & they kept their word. And no one is perfect, when service was done & they were complete, someone left my car window down & it rained inside my vehicle; I was a little unhappy but went in to ask for towels & the nice gentleman came out & wiped my car out for me, he insisted I hold his umbrella & he got wet drying my car, thats what I call extraordinary service! Everyone is always so nice & I have absolutely no complaints. Hands down the best place to purchase & service your next vehicle!!!

Mo
Review №26

Justin at the service center is amazing! I felt like he really looked out for me and explained what was going on in a way I could understand. I’ll definitely be back - thanks Justin!!

Ch
Review №27

Cant thank your dealership enough... my daughters transmission went out while she is in area an we live in Pennsylvania many 100s miles away... hats off to Mike in service department for making our experience a way better outcome... Michael Jordan Nissan should be proud of Mikes helpful experience an personally... . My wife an an I thank you again... from Pennsylvania/we think he should be recognized for service to us... thx again

Ja
Review №28

I was quoted a price of $260 (parts and labor) over the phone. The work completed was very straightforward; a taillight needed to be replaced. My bill was $390 with no explanation to the change in price. On top of this, the service department lost the keys to my car (10 minute delay) and the plastic seat covering was left in my car. Very disappointed with the price and service. I plan to go elsewhere in the future.

Ty
Review №29

I was able to get my first car at Michael Jordan Nissan, with the help of Keia and Tone. They were able to find the car that I felt was the right one for me. Their customer service was amazing, they took the time to answer any and all questions that I had. If I had to go back and get a new car I would ask for their help.

Ch
Review №30

I made a 4:00 appointment. I was greeted when I got there but sat for over an hour. At 5:15 I asked the guy about how long it would be because I had to pickup my son he asked did I want to reschedule because he was unsure. I told him that I would wait a little while longer in about 15 mins after that he said my car was ready. I hope that all services were performed.

Ja
Review №31

Came in about 2 weeks ago looking for a Titan for my husband sadly the one we wanted sold that same day. In hopes to get another one similar to the one that sold we asked Derrick to locate one and he stated there were none along the east coast with an attitude after we did not want a white truck. After having bought many nissans from other Nissan dealerships we knew about dealer trades. He claimed there weren’t any Titans/no one wanted to give them up and that there were a long list of people ahead of us wanting them.. The next day we went to Crown Nissan in Greensboro whom located the same exact brand new Titan we wished for and brought it up from SC with no issues.. we will not be back to Michael Jordan Nissan.

Ch
Review №32

This dealership is The Best!! From the Product Specialist, David Loftis, to Client Concierge, Jonathan Cameron, and Finance Manager, Corey Hemby. They were all AMAZING. I could not have asked for a better experience. Then, once the deal was finished, a warm and heartfelt Thank You from the General Manager, Dean Ives. I would definitely recommend this dealership to everyone!!

Lu
Review №33

I would like to thank team 23 for everything!!! I can’t even begin to express the professionalism at MJ Nissan. From the front door to the time I existed the facility they were great. I must give a shout out to my 5 ⭐️ ⭐️⭐️⭐️⭐️ Sale representative Otis Taylor who came through for me!!! I’ve never experienced such great customer service. This was the fastest and most organized transition from one car to the next. I was given a key right after my information was taken. I then test drove a vehicle which was mine not even an hour later. I was just getting off work and was home in a matter of 3 hours tops!!!! Come on over to see my Otis Taylor and let him get you in your ride today !!! I swear there’s no pressure and the service gets no better than this!!! #Team23

Sh
Review №34

The work done on my vehicle is only days old, and too soon to tell if the work was done right the first time. However, I received great costumer service from Justin!

Zi
Review №35

I left my car at the dealership overnight to have my tire pressure sensor reset, come to find out the next morning, that fixing it wasnt even in their report, so I basically left my car overnight for nothing. I brought my car there to have my windshield wiper reservoir and harness fixed, but it was way too expensive, so I passed on that, and expressed that to the employees that I wasnt gonna do it. So I figured Id get the tire pressure sensor taken care of, which is something I also expressed to the employees. The next day I dont hear any word from my the dealership about my car I til about 1pm when I call them, and then Im told that the tire pressure sensor was not included in their report, and that I still needed the reservoir and harness fixed, Literally the day before I told the employees that I wasnt going to spend $800 to get my reservoir and harness fixed, and just to go ahead and handle the sensor. I was told that someone would fix that in the morning and I dont hear a word about anything from my car until I have to call them, and to find out that my car has just been sitting out there,not being worked on all day.

Jo
Review №36

Otis, Tony, Frank and Corey offered outstanding customer service. They listened to our desires and worked out a deal that was perfect for us. We were able to get a much better vehicle than we expected due to their effort.

Kr
Review №37

I came in after I received an email stating my car was one of the models and year the dealership wanted and I could trade in. I came in not expecting to walk out with the car of my dreams! Keia my sales rep was an angel sent from heaven!!. From the moment I walked up, she was out waiting me to greet me and from there she took my hand and stayed with me the whole way until I got what I wanted and was truly satisfied. The experience only got even more amazing when my product specialist, Tone, took me on the test drive. He was very sweet and knowledgeable about the vehicle and listened to me when I wasn’t too happy about the first car I test drove. Both of them were exactly what I needed and the epitome of amazing customer service! These guys are exactly what you’d want in a car buying experience that can otherwise be scary to some. Thank you so much for everything! I am beyond happy in my 2019 Nissan Rogue. Thanks again Keia and Tone and Michael Jordan Nissan!!!. You have a customer for life!

Aa
Review №38

I love ❤️ my new car. Here is a picture the night before I picked it up and then the day I brought it home. Team 23 Michael Jordan Nissan got it done. Happy 😃 Early Birthday 🥳 to me. Thank you to everyone who was apart of this deal. You guys were very professional and did a excellent job of understanding my needs as a customer.

Ad
Review №39

I cannot say enough great things about the experience we had with Keia Tone at Michael Jordan Nissan. I HATE going car shopping and dealership can be the worst, but Keia made the entire experience fantastic. She was friendly, listened, and made the process painless and fun. Will definitely be back to work with her on the next car.

Ki
Review №40

Johnathan was friendly, polite, funny and made my experience painless and enjoyable. This is the first and only time I have enjoyed buying a car. Everyone was kind and made me feel comfortable. I will definitely be back! Thank you

Za
Review №41

Frank was the first person I met with and he treated me with respect, kindness and honesty. The rest of the staff were extremely accommodating and helpful. My entire experience was fantastic.

La
Review №42

I was so impressed and pleased with the service we received at MJ Nissan. I had been to a different Nissan dealership the day before and it was incredibly disappointing. I thought that was just how leasing a new car would be--then at MJ I was so pleasantly surprised by the honesty and kindness of the associates. Derrick and Tone were both wonderful and Corey was excellent during the paperwork process. I am thrilled to have leased my vehicle through your location.

De
Review №43

A blessing in the way of a new SUV happened yesterday. We got the SUV we needed/wanted. Otis Taylor, my sales person was so laid back and a good listener. The whole team was on point. As we walked in the door, my hope was not to get an aggressive, over talking, impatient sales person, because I would have walked right out. A couple hours later, were driving home with a new family member (LOL). Thanks again, for a wonderful buying experience!!!

de
Review №44

Had my seat belt replace and they got me b in and out in less than a hour, I really appreciated that.

Sa
Review №45

My experience at Michael Jordan Nissan was AMAZING and I was treated so well. The sales Rep Tido was so knowledgeable. They took time to make sure I was satified with my purchase and price . I now have a lager vehicle, more space and lower interest rate. Thanks to Michael Jordan Nissan for making my experience one of the best.

Wi
Review №46

Justine my service associate was kind and courteous. He made the visit very pleasant and I felt safe and secure.

Da
Review №47

Good Service, very helpful with coupons to assist with payment, caring and understanding as well.

Ja
Review №48

I recently had my vehicle serviced. This is my third Nissan from Micheal Jordan. I got to work with my favorite person at Michael Jordan Nissan, Julie. She is always pleasant, friendly and patient with me and everyone else.Thanks Julie!

Kh
Review №49

I love my Altima.Amazing, hardworking folks are running this place. I’m so much satisfied with the total deal including the maintenance services they have to offer. Will recommend.

Ma
Review №50

Awesome staff and GREAT service Department PERIOD!!!! My friend 2014 Altima had a whiny sound I thought was the alternator but turned out to be something deep in the transmission and they to keep the car. They gave a loaner and the car was ready in 5 DAYS!!! New transmission is driving like a champ!!!! Please get the lifetime warranty because it really pays off and pays for itself even 6yrs later!!! Now I wish they sell me a new Altima........ Keep up the Awesome Job People!!! 👏 Ill drive to Durham from Virginia just for the reward of knowing Im in good hands and they REALLY DO CARE ABOUT THE CUSTOMERS NOT JUST THE SELL OF CARS!!!!

Va
Review №51

Keia is the best! she got me in my dream SUV! I am so thankful to her & the whole team who made it happen. you guys are awesome!!!!!

So
Review №52

The team handled my desire to get out of my former vehicle and into my new one seamlessly. They listened and delivered. Plus, it didnt take all day! My salesperson, Otis Taylor was excellent!

Ba
Review №53

Worked with Travis Lunsford again, my 4th car with him. Smoothe as silk. I trust him completely.

Ra
Review №54

People are not kidding about the 4+ star reviews here. Came here on 7/6 as my Nissan had a warning light come on in the dashboard. Over the years I have been to a lot of service centers with holier than thou attitude but I was pleasantly surprised by the manner of the staff here. They were kind and patient and took the time to explain things to me. I had to wait while some minor checks were performed on my car but I didnt feel like the time passing as the air conditioned waiting room with free wifi helped me to catch up on some work. Will go here again when my car needs a service.

Po
Review №55

Everyone that I encountered was very nice and professional.Thank You Pito, Royce and Tony!Kind RegardsPortia

Ja
Review №56

Excellence from beginning to end. This will be the start of a continuing mutually agreeable relationship. Thank you, Tito, Jacob and helpful staff at MJN for your excellent customer service!

HA
Review №57

I was there before my appointment and they still had me in and out quick. Everyone was nice

De
Review №58

Great place to buy a car from. Keia was my sales consultant and Jonathan was the product specialist. I told Keia what I wanted and she did all she could to get it for me. Jonathan was very patient. I would definitely recommend MJ Nissan as a place to buy your next vehicle.

Sh
Review №59

The “J team “ Julie, Jaden, and Jacob were BEYOND amazing. I literally came in for an oil change on my 14 Sentra and I’m leaving today with a 2020 😁. The three made the process a smooth and seamless process! MJ nissan of Durham is the place to go for all your needs.

Ve
Review №60

My first service done to my vehicle. Very Pleased

sa
Review №61

I have had not a great time here, I asked them to change my cars rear left bulb, which they did I guess. Later I found out it was not working either after I came home. Another day I went there to check for it because I was already charged. Then after waiting for approx. 1 hr, they said now I have to change the whole whire, the issue is not just the bulb which costs like $102 plus labor charge. Then I just said thank you and left the place after I asked them to return my money for the things they charged me for nothing. Just sharing my experience here, not any bad thing! Just wasted my time and energy.

Ut
Review №62

Overall amazing super professional helpful great understanding with everything has to be done !!!

Al
Review №63

They took there time to find the best car that fits me PERFECTLY!!!! Will refer my friends here!!!! ❤️

Ru
Review №64

The entire service department staff members, advisors and technicians alike, are always professional and extremely helpful.Thanks a lot guys, this makes my job much easier! 🙌😊

Am
Review №65

My husband and I brought our truck less than a month ago. Travis was awesome to work with he gets 5 STARS. First time I didnt get a headache buying a car. I will give the service dept. a zero . Mike was rude when I called in for a service request. He made me feel as though I didnt know what I was talking about. He even mocked me for that reason I will never buy another car from this dealership again.

Ke
Review №66

My husband and I came here in hopes of getting a new Pathfinder, but concerned about budget. We worked with Keia in the sales department and she was absolutely wonderful. You often hear horror stories about car salespeople but Keia was informative and helpful without ever making us feel pressured or judged. Darius took us to look at individual vehicles and went with us on our test drive. He was great as well - very easy to talk to and knowledgeable. We left after the first day without buying, thankful that no one pressured us not to leave without a new car. Keia followed up the next day without being pushy at all, and let us know an option in the base model came to the lot and may better fit our budget. We came back in and loved the vehicle, and Keia did everything she could to help us get the finances to a place where we were comfortable. Royce helped us through the paperwork, and he was great, too. Everyone was personable and kind.We started the search assuming we wouldn’t be able to swing a new car, mentally prepared to have to buy something older and less exciting, and left with a beautiful new SUV without breaking our budget. Major thanks to Keia, Darius, and the rest of the team at Michael Jordan Nissan.

Mo
Review №67

Hello i have a wonderful experience. This car purchasing deal was very effective with explaining everything and also very patient. I will refer everyone to come hereto buy a car. Keia Basemore was very awesome today and Tone was so patient and knowledgeable about the vehicle. Tone and Keia are awesome.

Ja
Review №68

My recent experience started with a phone call from Warren. My lease was coming to a end in the fall. I ended up trading un my leased Altima for a 2021 Altima SR. The whole experience was flawless.

No
Review №69

Good service. Only nerded a key made

Mi
Review №70

My confidence level comes from years of interactions with the staff at Michael Jordan Nissan. The process was smooth and quick.

Me
Review №71

Friendly and fast. Just forgot to reset sensors so my panel lit up for maintenance when I hit on the road to travel later that night. Nonetheless customer service informed me that the services were indeed done and my car was safe to drive. Upon bringing it back to turn off my sensors they assisted me 1st and had me ready to go in less than 10 min.

ro
Review №72

Keia was very friendly, helpful, and professional. She helped me with the entire process from start to finish.

Kh
Review №73

Had an awesome experience with Keia and Jaden! They both were super helpful with finding the perfect new vehicle and finding every possible way to make sure i left with a vehicle i loved!

Le
Review №74

The team of David, Keia, and Frank was off the chain like the children state. It started with David who greeted me at the door. Then he sent the bonton onto Keira who provided more information about the car and its particulars. Then Frank took the deal to the basket. He came in with his charm and I walked out of the dealership with a brand new Nissan Rogue. I was not expecting to purchase a car because honestly did not have the funds.. Thank you Michael Jordan Team of David, Keia and Frank! I will be back in 16 months!!

Na
Review №75

Friendly, timely, pleasant waiting area. Great people.

Ka
Review №76

I am very pleased with Michael Jordan Nissan. I got the car of my dreams all because of the teamwork at this dealership. I was treated with much respect, and great courtesy as they worked those numbers. I am quite comfortable with the results. I highly recommend them. Thank you, Tito, Frank, and Johnathan.

BR
Review №77

Great people wonderful place just traded My Sentra SV in for a Nissan Altima candy apple red wifes new ride she loves it... But Jaden young kid but a very smart bright young man really got me helped over and beyond come see this young man real go getter. But thats not all this ms Keia the sales lady is the by far hands down the best no matter what she will get u in a ride for sure will not accept anything less than watching u get what u want.... Them two are models of what employees are and should be stop by Michael Jordan Nissan see them two you will leave happy and love them.

Br
Review №78

My experience was a amazing the staff is very friendly I highly recommend you come here to get a car I’m so in love with my new vehicle I would to give a Big shout to my sales person Keia Bazemore for helping me making me feel comfortable and putting me in a car I love and shout out the the specialist Tony I appreciate you guy 😘

ch
Review №79

I would like to say thank you to Warren first, for peeking my curiosity into purchasing a new vehicle. Keia and JC were awesome to work with. Keia and JC are very personable and not solely focused on just selling a car but getting to know a little about their customers. I am very happy with my purchase and the people involved in the process! Way to go Team 23!!!

Ca
Review №80

Very disappointed with the service I have received going back-and-forth for a whole two months dealing with my AC issue and it still have not been resolved.First I came in Paid for them to look at the ac and I was told it just need freon. A day later Ac went back outTook the car back to the dealership I was told I need to get the condenser fix so I agreed paid for the service. two days later ac stop working took the car backThey told me looks like u need a holes ok got that done then a day later ac went out radiator was leaking fluid.Took it back and they tried to make me pay for a new radiator, the car wasn’t running hot or leaking fluids when I took it there to get my AC done..So they notice that the mechanic did something wrong and they fix the radiator leaks..Took the car home now ac back out now they trying tell me I need evaporator core parts. Smh

Ki
Review №81

We had the Versa towed in thinking it was the fuel pump, after a diagnostic was performed they said it was the key mechanism that had locked the car from starting and told us we needed rear brakes, so my husband had them to replace them what we thought was a bill of a little over $200 ended up being $600. Just a few days later getting the car back again it wouldnt start and to our surprise it was just the battery. This time after taking it to Auto Zone and have them check the battery BINGO we have a winner. Its hard to believe that with all your technology and doing a diagnostic nothing came up about the battery, so no we wont be returning this is the second car that you all failed us on. Nissan are good cars its the services rendered thats has caused this decision. I really didnt want to give any stars, but the system wouldnt allow it.Unsatisfied customer Mrs. Nelson-Burgess

Di
Review №82

Keia and Jaden did a spectacular job. I appreciate Keia’s honesty while purchasing a car. She does her job well and makes buying a car a positive experience. Also, Jaden was fantastic in describing the car features and with his delivery. I appreciated his patience and knowledge on the car features. I left a happy customer with no complaints.

Ma
Review №83

The sale and all were good except for these lame wheel lock they put on the brand new car. I have only gotten my oil change and service here but they never give me the wheel lock key. Now when I talk with them they said its phasing out and the wheel lock key should be in the glove box, blamed me for something they never provided to me. Save yourself from some headache from dealing with their service department because you bought their new car. Buy it from a dealership with a service department who cares.

Da
Review №84

I came to this location because my mom referred me due to her experience. I was expecting to be approached by very pushy salesmen looking to make a sale, but it was the complete opposite. After a few moments of talking with the salesmen he listened very carefully to the car I was interested in which included alternative models as well. From sales to the last person I met with to close the deal everyone was welcoming and made me feel comfortable with ease regarding my purchase. This definitely allowed me to close the deal due to the customer service and environment, which made me feel like a valued customer. Thanks Nissan for my 2021 Rogue.

Ja
Review №85

Everyone was so kind and went above and beyond to make sure I got the vehicle I wanted at the monthly payment I could afford.

Se
Review №86

The process was very smooth. I got exactly what I wanted and they did not push me to get something extra. They are easy to work with.

Ly
Review №87

Keia and Jayden are the absolute best !!! Not only were they helpful on the clock but off the clock as well . My daughter left her keys in the previous car and they went through great lengths to get it back for her afterwards. They were both also very friendly, very helpful and very real throughout the whole purchase process . Definitely go check them out customer service is the best !!!

Tr
Review №88

Friendly staff I just had surgery and Justin took my key to go get a new battery for me above and beyond I truly appreciate it.Friendly staff service department was helpful

Ke
Review №89

I had a tune up and my rear hatch repaired. My truck runs much better and is functional again. I really appreciated the level of service I received.

Fl
Review №90

The staff there helped me in every way possible to get me into a new vehicle. They were all so nice and friendly.

Ro
Review №91

If I could give this location 0 stars I would, the amount of disrespect I got from Rick the service manager at Micheal Jordan nissan, is absolutely the most rude and Inconsiderate person that I have ever met that holds a Higher up position for a establishment like nissan, he Blatantly disrespected me be little be little me in front of all of his staff and all the customers and made me feel as if my $5000 that I had just spent less than 3 months ago and only,4,500 miles on the transmission, and if replacing my transmission wasnt good enough to be a customer of his establishment, I was up there due to the technician replacing my transmission broke the CV axle mounting bracket and they are trying to cover it up and hide the fact that I have to spend another $1000 after just spending $5k and them breaking a part and trying to get out of it, I have pics if I could up load them I would

Er
Review №92

I got a great deal the car I love and a service plan! I really like the staff. Michael M. is amazing. My brother is now purchasing a car after being there to witness my experience. After sharing my story with friends, they want to go to MJ Nissan as well! I love yall!

Al
Review №93

Omg let me tell you how great the service is. Not only did I receive great service while face to face with Keia who sold me my car, and Jayden who took me on test drives but after driving off the lot I realized my home key was inside the previous car and I was locked out of my house . Of course it’s 9 pm dealership is closed. I contacted her and she got the team on it Stryker came off hours to let me in to get my key and neither of them acted annoyed they were so sweet and went hard to help me out . Michael Jordan Nissan Durham definitely just gained a lifetime customer . They are the best ever . Felt no pressure during the purchase process . Keia is sooooo dope !!! Please go check her out y’all ! Jayden is super dope as well and was very helpful and real during my test drives . I freaking love this dealership y’all !!

Su
Review №94

I have a Nissan and go there for routine service as I was disappointed with the place I usually went. The service is good. I’m satisfied. Just not 5/5 star.

Cl
Review №95

Just had car serviced. Folks in service department are terrific!

Cr
Review №96

Fast, friendly service for my very first oil change on my new 2020 Rogue!

Ju
Review №97

Warren, Keia, and Shane were all very helpful and helped to create a great and seamless buying experience. Thank you!

Mi
Review №98

I have never received better customer support at an auto service center! Julie Martin has repeatedly and consistently gone above & beyond to help me :)

St
Review №99

The team at Michael Jordan Nissan went above and beyond to get me in a brand new 2021 Nissan Altima Sr in burnt orange which is absolutely fabulous I think each and everyone who was involved in my sale

Ch
Review №100

The entire experience was wonderful. I throughly enjoyed the car buying experience at Michael Jordan Nissan.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:3930 Durham-Chapel Hill Blvd, Durham, NC 27707, United States
  • Site:https://michaeljordannissan.com/?utm_campaign=google_my_business&utm_medium=organic&utm_source=google
  • Phone:+1 919-489-3800
Categories
  • Auto body shop
  • Nissan dealer
  • Auto repair shop
  • Car dealer
  • Car leasing service
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–7PM
  • Wednesday:Closed
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
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